Job Description:

Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities:

1. To provide clerical and operational support

2. Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting.

Requirements:

Competency

1. Service-oriented, confident and have a passion for helping others.

2. Good communication and interpersonal skills

Educational and Professional Requirements

1. GCE ‘N’/’O’ Level or Diploma holder

2. Proficient in Microsoft Office applications

3. Able to work staggered working hours to follow clinic opening hours

(7.45am-5.15pm /8.00am-5.30pm /8.30am-6.00pm /9.00am-6.30pm /9.30am-7.00pm)

4. Open to travel to cover IMH clinics at following locations (Outram - Health Promotion Board/ Queenstown Polyclinic & Geylang Polyclinic) when necessary

Job Summary

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Purpose

• To achieve agreed individual financial and non-financial targets by acquiring, growing and retaining profitable Medium Enterprise customers within acceptable risk parameters with a focus on Network Business.
• Contribute toward achieving team's overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, as well as colleagues in CDD teams and partners in Risk, Compliance, other support functions, and Product.

Business

• Achieve individual financial and non-financial targets while contributing towards team's overall deliverables through:
• Effectively generating new business - identify prospects and convert in line with the Bank's appetite
• Strategically formulating account plan - provide clients needs-based solutions, structure appropriate credit facility, and execute various banking transactions
• Proactively building trusted client relationships - maintain a portfolio of active and growing customers
• Market and sell broad range of products including Trade Services, Lending, Cash Management and Wealth
• Prepare credit proposal and loan application of customers; prepare annual review on timely basis
• Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
• Implement agreed business plan to achieve sales/ revenue targets
• Generate creative ideas on customer acquisition and products/ services
• Regularly feedback to Team Manager and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes
• Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct

Processes

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit-for-growth.
• Conduct regular and timely customer due diligence (CDD) reviews
• Ensure CDD profiles are error free for timely sign off
• Follow and comply with AML CDD policies and procedures where applicable
• Identify KYC issues, provide solution or escalate to Line Manager if necessary
• Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
• Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures

People & Talent

• Embed the Group's values and culture
• Coach peers and more junior staff as appropriate
• Partner effectively with internal stakeholders to deliver effective client solutions Risk Management

Risk Management

• Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
• Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
• Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Do what is right to avoid reputational risks and operational losses

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Engage with all audit report findings and ensure feedback is acted upon Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):

• Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
• Client Due Diligence & Related Periodic Reviews
• Client Suitability Standards
• Treating Customers Fairly
• Approval & review of Credit Applications
• Maintain Documentary standards
• Data Confidentiality
• Cross-Border Policy
• Sanctions
• Environmental and Social Risk Management (ESRM)
• Anti-Bribery and Corruption (ABC) Regulatory & Business conduct

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal: Colleagues in BB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses
• External: Key clients

Other Responsibilities

• Embed Here for good and the Group's brand and values
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Work effectively across SCB, using values behaviours to drive overall business growth

Our Ideal Candidate

• University Graduate
• 5 + years of relevant experience in serving business/commercial/corporate clients and track record in new to bank client acquisition.
• Ability to acquire NTB clients and service ETB clients
• Sound product knowledge on Trade, Cash Management, Lending and FX and strong understanding of local industries, supply/value chains and market environment.
• Financial Statement and Credit Analysis
• Experience servicing international businesses under the cross-border context and track record in new to bank client acquisition. Ability to speak Mandarin fluently is a plus as the incumbent will be managing clients across China, Malaysia & Vietnam
• Sound knowledge of wealth products
• Outstanding communication and presentation skills.

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Region Specific Language Expertise
• Region Specific Client Networks & Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)
• Account Management (of HNW Individuals) Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The successful incumbent will be responsible for providing excellent service for a dedicated group of investors, and will be the centre of a servicing ‘gold standard’. The key areas will cover all aspects of Wealth Management and in managing private client relationships which will incorporate transaction execution, investment analysis and other client services.

A brief description of responsibilities as follows:

• Supporting the Client Advisers to provide excellent service to high net worth clients & investors, maintaining a high standard of service quality in all work and output
• A strong understanding of complex client requirements, acting as the clients’ key interface in direct interactions and communication
• Partnering Client, Business Support and Third-Party Service Providers to ensure smooth and prompt transaction processing & service delivery of client requirements
• Provide market updates to clients, prepare client statement and reports related to the portfolio, as well as specific product performance
• Receive and execute trade orders in a timely and accurate manner through to settlement
• Prepare investment reviews and periodic portfolio reviews, which include portfolio rebalancing and asset allocation calibration
• Responsible for the operation and maintenance of in-house funds
• Initiating account openings and ensuring completion of all initial and ongoing documentation requirements
• Perform Periodic due diligence and ensure relevancy of clients’ documentations
• Responsible for proper maintenance of CRM system, working closely with external provider on troubleshooting and system improvements
• Adhering to the MAS regulatory requirements and achieving compliance standards at all times.

Skill Requirements of the Position

Personal and Social

Must be a strong team player and possess excellent inter-personal skills, with an ability to integrate quickly into an established team and communicate closely with team members, most importantly with the firm’s clients and investors.

The incumbent will be expected to show initiative, be assertive and highly independent in their work. Strong communication skills, a highly pleasant demeanour, the ability to take on responsibility and ownership are must haves.

Professional and Technical

A keen interest in the regional wealth management industry – an aptitude to service the needs of UHNW/HNW clients: mainly Expatriate, Singaporean, Malaysian, and other client groups is essential.

Sound knowledge of banking products and services including investment products such as mutual funds, equities, bonds, ETF’s and treasury products. Proficiency with financial tools such as Bloomberg and Microsoft Excel required. Knowledge in VBA and other programming language such as SQL preferred.

The incumbent must have strong analytical, written and spoken English skills, Mandarin language skills are a bonus. Relevant banking &/or finance qualifications will be highly regarded.

Regulatory Requirement

All necessary qualifications as required by the MAS must be acquired within a 6month period from commencement of employment.

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Responsibilities:

1. Customer Engagement:

- Build and maintain strong relationships with customers.

- Provide excellent customer service and address inquiries regarding financial products and services.

- Actively engage in cross-selling and upselling financial products to meet sales targets.

2. Product Knowledge:

- Stay updated on the bank's products and services.

- Effectively communicate product features and benefits to customers.

- Assist customers in selecting the right banking products to meet their financial needs.

3. Sales Targets:

- Achieve and exceed monthly sales targets.

- Identify opportunities for revenue generation and actively pursue them.

- Collaborate with team members to enhance overall sales performance.

4. Documentation and Processing:

- Assist customers in completing necessary documentation for various financial transactions.

- Ensure accuracy and compliance with financial regulations in all customer interactions.

- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.

5. Compliance:

- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.

- Ensure that all customer interactions and transactions comply with internal policies and external regulations.

6. Problem Resolution:

- Address and resolve customer issues and complaints in a timely and effective manner.

- Collaborate with other departments to resolve complex customer inquiries.

7. Team Collaboration:

- Work closely with team members to achieve overall goals.

- Participate in team meetings and contribute to a positive team environment.

8. Market Research:

- Stay informed about industry trends, market conditions, and competitor offerings.

- Provide feedback to management regarding customer preferences and market demands.

9. Training and Development:

- Participate in ongoing training programs to enhance product knowledge and sales skills.

- Share insights and best practices with team members to improve overall performance.

Qualifications:

- Local diploma or A Levels; bachelor's degree in business or related field is a plus.

- Strong interpersonal and communication skills.

- Knowledge of banking products and services.

- Ability to work in a target-driven environment.

- Attention to detail and strong organizational skills.

Benefits:

- Competitive salary and performance-based incentives.

- Health, and retirement benefits.

- Ongoing training and professional development opportunities.

- Opportunities for career advancement within the organization.

(2 years contract, conversion or extension based on performance)

• Involved in MRT projects.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Well versed with planning, codes and building regulations and be updated on contractual and authorities’ requirements.
• Strong design portfolio exhibiting a range of sustainable design project experience.
• Possess creative design thinking and excellent design detailing skills.

Requirements

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 5 years of post graduate architectural experience.
• Experienced in MRT projects.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Other information

• 2 years contract basis (upon expiry of contract, either extension or conversion to perm based on performance, there is no bond to be served).
• All company benefits will be the same as a permanent staff.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

(2 years contract, conversion or extension based on performance)

• Involved in MRT projects.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Well versed with planning, codes and building regulations and be updated on contractual and authorities’ requirements.
• Strong design portfolio exhibiting a range of sustainable design project experience.
• Possess creative design thinking and excellent design detailing skills.

Requirements

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 5 years of post graduate architectural experience.
• Experienced in MRT projects.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Other information

• 2 years contract basis (upon expiry of contract, either extension or conversion to perm based on performance, there is no bond to be served).
• All company benefits will be the same as a permanent staff.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Collaborate with various internal/external stakeholders to develop, promote and implement Health Promotion/Intervention programmes and services for staff to improve their health status and well-being.

• Plan and organise various hospital level health, sports and social recreational activities events

• Analyse post health screening data to implement needs-based health promotion and intervention programmes. Track pre-post programme results to ensure successful health outcome.

• Engage and motivate staff to take charge of their health and overall well-being.

• Undertake the Secretariat roles for both Workplace Safety & Health Council plus Well-being Committee to support the hospital efforts in the development and implementation of the workplace safety and health framework as well as promote staff wellness

• Support the Department’s digitalization efforts to improve connectivity with staff in accessing well-being initiatives and programmes.

• Manage and ensure smooth running of the hospital’s sports and social recreational facilities

• Plan and promote cluster level social/sport activities/competitions to encourage staff interaction & bonding amongst all institutions e.g. Bonding Activities

• Assist with any other ad-hoc duties as required.

Requirements:

• Degree in Health Management & Promotion (Health Services Management, Sports & Wellness Management etc) will be an advantage.

• Able to work independently with strong interpersonal skills and service-oriented mindset.

• Proficient in MS Office Applications

• Experience in conducting health and sports programmes would be an advantage.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

About the company

Lifeforce is an orthopaedic and prosthetic clinic based in Lucky Plaza Orchard. We provide customised scoliosis braces and prosthetics as well as off-to-shelf compression garments and orthopaedic products in both inpatient and outpatient settings. The clinic has standard operating hours from 9am to 6pm on Monday to Friday and 9am to 1pm on Saturday.

Responsibilities

• Provide front-line services such as registering patients, coordinating and scheduling appointment for patients, attending emails and call /message enquiries for patients
• Provide day-to-day administrative and clinical support for the clinic
• Handle finance matters such as issuing invoices, collecting payments and daily settlements
• Assist specialist with patients' medical reviews in the consultation rooms, explanation of condition to patient and their family members, measurement taking for patient and fitting of scoliosis braces
• Fitting of orthopedic appliances/compression garments for in-patient at nearby hospitals or patients in other private clinics
• Inventory control
• Other ad-hoc duties assigned

Requirements

• Candidate must be a Singaporean/PR
• Candidate must possess at least GCE 'A' level or equivalent
• Able to multi-task and work in a fast-paced and dynamic environment
• A team player with good interpersonal, customer service and numeracy skills
• IT Savvy and well-versed in Microsoft Office Suite
• Quick-witted, Self-initiated, Willing to learn
• Proficient in English
• No experience required, training is provided
• Able to work half-day on Saturdays

We regret that only short-listed applicants will be notified. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your information to prospective employers.

Interested applicants, please email your detailed resume to: [email protected] and we thank you for your interest in this position.

• Meet monthly sales goals.
• Offer exceptional customer support.
• Handle cashiering tasks accurately.
• Keep the store clean and organized.
• Assist with stock management and inventory.
• Maintain attractive visual merchandise displays.
• Stay updated on promotions and arrange displays accordingly.
• Take on additional tasks as needed.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Working Hours:

5 days work, 2 off days

42h per week

Job Description:

• Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
• Ensure smooth traffic flow at the lobby and at the driveway
• Ensure admitting patients are sent to the room as soon as possible
• Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
• Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
• Make specialist referral appointments for walk-ins
• Work with supervisors to ensure the assigned service stations are manned effectively
• Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above

Requirements:

• Minimum N/O Level
• Customer Service/Healthcare experience preferred
• Able to commit weekends and PH

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Description & Requirements

We are a Premium Student Care Brand in Singapore. The successful incumbent can look forward to being part of the highly committed & fun-loving team in their journey to uphold the high-quality early learning environment for our young learners.

Roles & Responsibilities

Job Brief

We are looking for an experienced Finance & HR Administrator to organize our company’s day-to-day accounting & payroll procedures.

Your utmost responsibilities include maintaining records for all transactions including bank consolidation, financial reports and processing reimbursements. If you have a background in Finance and knowledge of book-keeping activities, we’d like to meet you!

Key Responsibilities

Managing accounting software, invoice entries for trade creditors and purging entries after payment

Create and update spreadsheets of daily transactions

Manage accounts receivable and payable

Assist to collate checks from (COD) customers

Assist with petty cash claims or checks from Ops requests

Review and process reimbursements

Identify, address & resolve accounts discrepancies

Assist to prepare and submit staff annual income tax

Assist to prepare and submit forms for reimbursements from relevant government agencies

Key Requirements

Minimum Diploma in Accounting/Business Administration or equivalent

Proven work experience as a Finance Administrator, Finance Assistant or similar role

Hands-on experience with accounting software, like Million Accounting

Advanced knowledge of MS Excel (creating spreadsheets and charts and using financial Excel functions)

Good understanding of book-keeping procedures

Time-management and organization skills

Candidate who is keen in building a solid teaching career and be a part of the ‘kampung spirit’ team is warmly welcome to send an updated resume to [email protected]