About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

Responsibilities:

• Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track & analyze sales performance, identifying trends and opportunities for improvement
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
  Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, as necessary.
• Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated clubs.
• Any other duties assigned by Duty Manager and Head of Membership from time to time
  

Pre-requisites

• Excellent customer service with good interpersonal skills
• Prior work experience on front desk roles
• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• 5.5 days week (Rostered shift. No midnight shift)
  

All successful candidates can expect a competitive remuneration package and a comprehensive range of benefits.

For further information, do visit us at https://www.chineseswimmingclub.org.sg/.

We regret that only shortlisted candidates will be notified.

• To provide information such as the unique selling points and features and benefits of the merchandises to customers and assist them in their shopping needs in a courteous and professional manner.
• To provide up-to-date and accurate information to customers on Tangs’ policies, procedures, services and promotions and to address customers’ queries and feedback in an efficient and effective manner.
• To adhere to Tangs Service Standards when attending to customers.
• To perform the physical count of merchandise inventory and to inform the Supervisor of any discrepancies, defective, broken or markdown items.
• To manage the replenishment, transfer or return of merchandises
• To conduct routine checks on merchandise displays and arrangement, fixtures and sales area to ensure the adherence to the housekeeping standards.
• To perform other duties like requisition of signage, gift-wrapping, follow-up on alterations, repairs, reservations, deliveries etc.
• Handle cashiering duties.
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

We are looking for a Front Office Associate to join our team!

As a Front Office Associate, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Summary

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.

We are not only a major video game publisher in the world, we also produce other high-quality digital content, enriching interactive entertainment experiences for people around the globe. We offer a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.

Interactive Entertainment Group (IEG) is responsible for the R&D, operation, and development of the company's interactive entertainment business including games and eSports. Through online gaming, live broadcasts, and offline eSports, IEG assists the company in leading the global interactive entertainment market to create better interactive entertainment content experiences for users.

Job Description

1. Responsible for the design and final quality control of regions and levels in an open-world game.

2. Design gameplay prototypes and 3D layouts, establishing directions for subsequent development.

3. Collaborate closely with team members to create immersive, thematic, and convincing open-world regions and levels.

4. Propose and contribute creative ideas related to open-world design.

5. Assist the project manager in developing plans and milestones for development and ensure deliverables meet expectations.

6. Follow up on user research and player feedback to develop optimization and iteration plans.

Job Requirements

1. 8+ years of game design experience, with responsibility for level design on at least three released games.

2. Familiarity with environmental storytelling and the ability to apply relevant theories to design; proficient in using Unreal Engine (UE) to create level blockouts.

3. Deep understanding of open-world games, including their characteristics and design methodologies.

4. Strong communication skills, team collaboration abilities, creativity, and resilience under pressure.

5. Passionate about gaming with a commitment to maintaining high-quality standards.

SBD MBA Summer Associate - Summer 2025

The D. E. Shaw group seeks talented individuals who are currently pursuing an MBA to join our strategy and business development (SBD) group as interns in our Hong Kong or Singapore offices. Throughout the program, you’ll have the opportunity to collaborate with a collegial and inclusive team on challenging, innovative projects that are core to the firm’s development. This is a ten-week program that is expected to run from June to August 2025.

What you'll do day-to-day
You’ll help evaluate complex business questions that drive the firm’s long-term direction and growth opportunities. You’ll work to solve these problems by performing research and conducting rigorous analysis using both quantitative and qualitative methods. You might assess which markets our trading strategies should expand into, examine how and why certain investment trends emerge in Asia, or research where to open a new office. Your recommendations will impact the way we run our business, with mentorship and skill-building resources along the way.

Who we're looking for

Candidates should be currently enrolled in a full-time MBA or similar graduate program and have a proven record of academic and professional achievement.

We seek individuals who excel at managing multiple projects, are effective communicators, and take a highly analytical approach to solving problems. Critical thinkers who can quickly identify areas of focus for the firm and successfully drive work forward will thrive in this role.

Applicants who take initiative, work well as part of a team, and demonstrate a client-focused approach with both external and internal stakeholders are highly sought after.

At least two to four years of professional experience in consulting, corporate strategy, strategy and operations, or another position within financial services/business is preferred. We also encourage candidates with backgrounds in other industries to apply, including public policy, academia, or engineering.

Fluency in English is required; proficiency in Mandarin or other local languages is a plus.

The role is to execute and support initiatives contributing to ISCA’s Professional Standards strategic priority – in audit, sustainability and specialised industries such as banking and finance, corporate governance.

Key Responsibilities:

• Prepare and issue relevant technical publications and guidance to share knowledge and insights with ISCA members and the accountancy profession at large.
• Lead/Provide secretariat support to relevant technical committees. Plan and execute initiatives/projects under these committees.
• Monitor international standards-setting and local regulatory developments, assess their impact on the local accountancy profession and submit views to the international standard-setting bodies and local regulators.
• Curate content to facilitate the development of CPD offerings
• Conduct outreach events to share the latest developments and emerging issues
• Contribute commentaries/articles for the media and the Institute’s in-house publication
• Research technical issues and prepare relevant responses when providing technical support to ISCA members via the technical enquiry service.
• Contribute towards ad hoc special projects of the Institute as assigned by the immediate supervisor.

Requirements:

• Bachelor of Accountancy, CA Singapore or its equivalent
• At least 8 years of experience in a public accounting firm.
• Possess strong technical knowledge relating to accounting, auditing and ethics.
• Strong interpersonal skills - able to foster strong working relationships with members, practitioners, regulators and other industry stakeholders.
• Excellent communication, presentation and writing skills.
• Meticulous with an eye for detail, analytical and resourceful with positive working attitude.
• Able to multi-task and meet deadlines with a can-do attitude.

Investment Management Associate:

- Represent a top Global Bank

- Portfolio Management (Unit Trusts and Funds)

- Update investors on market movements

- Onboarding of new investors through Business Development

- Attend monthly investment monthly fund house talks and market updates (fully funded by company)

- Relationship Management with existing clients and external stakeholders

Training provided:

- Training by more than 30 Global Asset Managers such as BlackRock, JP Morgan, Goldman Sachs, Franklin Templeton, Schroders

- In-house training by professional and external trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Leadership Training

Why Join Us:

- Clear career progression

- Competitive salary

- Collaborative environment

- Monthly and Quarterly Incentives (Monetary and Non-Monetary)

Requirements:

- Able to work and communicate well in a highly collaborative environment

- Team Player

- Bachelor's Degree

- Go getter

- Candidates with a background in Wealth Management or Banking & Financial Services would have an added advantage

*Responsibilities:*

1. *Customer Engagement:*

- Build and maintain strong relationships with customers.

- Provide excellent customer service and address inquiries regarding financial products and services.

- Actively engage in cross-selling and upselling financial products to meet sales targets.

2. *Product Knowledge:*

- Stay updated on the bank's products and services.

- Effectively communicate product features and benefits to customers.

- Assist customers in selecting the right banking products to meet their financial needs.

3. *Sales Targets:*

- Achieve and exceed monthly sales targets.

- Identify opportunities for revenue generation and actively pursue them.

- Collaborate with team members to enhance overall sales performance.

4. *Documentation and Processing:*

- Assist customers in completing necessary documentation for various financial transactions.

- Ensure accuracy and compliance with financial regulations in all customer interactions.

- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.

5. *Compliance:*

- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.

- Ensure that all customer interactions and transactions comply with internal policies and external regulations.

6. *Problem Resolution:*

- Address and resolve customer issues and complaints in a timely and effective manner.

- Collaborate with other departments to resolve complex customer inquiries.

7. *Team Collaboration:*

- Work closely with team members to achieve overall goals.

- Participate in team meetings and contribute to a positive team environment.

8. *Market Research:*

- Stay informed about industry trends, market conditions, and competitor offerings.

- Provide feedback to management regarding customer preferences and market demands.

9. *Training and Development:*

- Participate in ongoing training programs to enhance product knowledge and sales skills.

- Share insights and best practices with team members to improve overall performance.

*Qualifications:*

- Local diploma or A Levels; bachelor's degree in business or related field is a plus.

- Strong interpersonal and communication skills.

- Knowledge of banking products and services.

- Ability to work in a target-driven environment.

- Attention to detail and strong organizational skills.

*Benefits:*

- Competitive salary and performance-based incentives.

- Health, and retirement benefits.

- Ongoing training and professional development opportunities.

- Opportunities for career advancement within the organization.

The ideal candidate should have the following essential attributes:

• Sound knowledge of Singapore Financial Reporting Standards and Singapore Standards on Auditing.
• Excellent interpersonal, written and verbal communication skills. The ability to read and interpret technical standards and routine commercial contracts is essential.
• Possess a strong affinity for numbers and ability to interpret financial data.
• Be able to work under pressure.
• Be able to work both independently and as part of a team.

In this role, the candidate is required to:

• perform audits relating to a portfolio of companies across a broad spectrum of industries.
• be responsible for the planning, execution and documentation of audit fieldwork.
• follow up on audit findings independently. For senior associates, in addition to executing fieldwork, you shall be expected to play a leading role on the engagement team, supporting the engagement manager and engagement partner closely.

Qualifications and experience:

The ideal candidate should have the following qualifications and experience:

• Accounting degree qualification which is recognised by ISCA, or have the ACCA or Chartered Accountant of Singapore qualification.
• a minimum of 2 years’ relevant experience
• a working knowledge of Caseware audit software and high proficiency in MS Excel would be added advantages.

Award Winning Registered Architectural Design Firm looking for architectural graduates who wish to be involved in full architectural scope:

• Architectural Concept Design
• Detailing and Design Development
• Coordination with Consultants
• Tender Preparation
• Site Supervision
• Contract Management
• Defects and Final Accounts

Applicant to be inspired to craft innovative, bespoke architectural projects, ranging from bespoke landed residential to exclusive hospitality project. Interest and passion in design, detailing and project management is required.

Motivation and innovation to create interesting spaces while working closely with industry partners such as Consultants and Contractors to realise project.

Experienced Architectural Associate who can lead and front projects with independant skills and experience in dealing with Contractors and Consultants.

Refer to link below for a quick snippet of projects:

https://www.instagram.com/mjkyarchitects/?hl=en

Sunday Bedding is seeking Retail Brand Ambassador to join our team! In this role, you will be an ambassador for our brand, and will play in a central role in our customers’ journey. The ideal candidate enjoys interacting with customers and will primarily work with our team to deliver a tremendous retail experience at our stores - Katongi12 and Holland Village.

Responsibilities

• Deliver a great shopping experience to customers while assisting them with the entire shopping experience and introducing them to the Sunday Bedding brand.
• Create and fulfill orders for in-store purchases, using POS system to process payments
• Work closely with Operations to stay on top of inventory demands, including receiving and processing new stock replenishments
• Handle customer requests at our stores, and 3rd party online channels
• Communicate with the team about store issues
• Assist with visual merchandising

Qualifications

• Friendly and outgoing, with a calm and positive attitude
• Organized and an efficient communicator
• Comfortable with learning and using our order fulfilment application (Shopify)
• A dependable and committed co-worker who can work independently and proactively
• Singaporean / Singapore PR preferred
• Full Time Role: 5 day work week. Must be available to work weekends and public holidays. Salary distributed monthly, with benefits such as medical insurance and annual leave entitlement.
• Part Time Role: Min. 16 hours (2 days a week). Salary calculated on an hourly basis
• We welcome candidates of diverse backgrounds. Part-time students are welcome to apply too!

Roles and Responsibility:

· Drafting and reviewing legal documents in English and Japanese.

· Case management.

· Corresponding with clients and other legal teams.

· Analyzing the probable outcomes of cases, using knowledge of legal precedents.

· Performing administrative and management functions related to the practice of law.

· Building excellent working relationships with clients and peers within the firm.

· Dealing with any other related tasks as assigned from time to time.

Qualities and Skills:

· Qualified to practice China law and passed the relevant bar examinations in China.

· A track-record demonstrating commitment and achievement.

· Ability to acquire, consolidate and apply fundamental and up-to-date knowledge of the law.

· Accuracy and attention to detail.

· Organized and able to work to strict deadlines with the ability to priorities realistically.

· Professional level of proficiency in spoken and written Chinese.

· Communicate with our head office in China.

Position Summary

General

· Provide legal advice to senior management and cross-functional project teams in a solution-oriented and practical manner.

· Respond to legal related queries from business development and operating units as well as other functions.

· Oversee the selection, retention, management and evaluation of external legal counsels and service providers, including appropriate budget planning and control of group legal costs and expenses.

Investment & Commercial Transactions

· Support the investment team within the group on the M&A/JV activities and investments in a variety of sectors.

· Facilitate in negotiations with in-depth participation on ad-hoc projects and transactions.

· Liaising with and managing external counsel and instructing them according to business requirement in an efficient and cost-effective manner.

Dispute Resolution

· Partner with and manage external counsels in handling matters involving dispute resolution such as mediation, litigation and arbitration. In collaboration with external litigation lawyers, analyze issues, develop and implement cost effective legal strategies on complex claims and lawsuits and prepare for settlement or trial, as appropriate.

Corporate Secretarial

· Supervise and oversee group’s corporate secretarial matters (outsourced or in-house team), including without limitation the incorporation and closing of local companies, preparation of board and shareholders’ meeting minutes and/or resolutions, making necessary filings with relevant authorities such as ACRA and IRAS.

· Coordination on meeting of board of directors and shareholders upon management’s request

· Maintain proper statutory records of group companies (originals will be kept by external service provider if outsourced).

Position Requirements

• Master of laws from a reputable university.

• 3 to 5 years’ experience in the corporate legal department

• Experience in providing practical business solutions and sound legal and comprehensive advice to various business units and corporate functions, preferably in a dynamic organization.

• Good written and spoken in English and Mandarin in order to liaise with Chinese speaking associates and China HQ office

• Good relationship builder with strong interpersonal skills and working collaboratively.

• High integrity, high standard of professionalism and ethics.

• Driven and welcome new challenges

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our global transfer pricing practice is recognized as a market leader in advising on relevant aspects of intercompany transactions. We offer depth of experience through a worldwide network of dedicated transfer pricing economists and tax professionals.

The opportunity

Join our transfer pricing professionals to help clients build, manage, document, review and defend transfer pricing policies and processes — aligning them with business strategy. You’ll work with organizations to build the proactive, pragmatic and integrated strategies that address the tax risks of today’s businesses and help companies achieve the highest potential.

Your key responsibilities

· Preparing transfer pricing policy, planning reports and documentation to substantiate transfer pricing position taken

· Assisting with application for and negotiation of rulings and Advanced Pricing Agreements (APAs) where clients would like up-front certainty on transfer pricing positions

· Transfer pricing planning, including Operating Model Effectiveness projects that seek to obtain tax benefits from business restructuring

· Acting as the preferred advisor to multinational companies, addressing ad hoc transfer pricing queries

Skills and attributes for success

· Analyzing information, applying economic and financial knowledge to client situations, and developing effective approaches to clients' financial circumstances

· Taking a lead in developing recommendations and implementation plans

· Developing and delivering transfer pricing and economic ideas with timely, responsive services and work products, and identify opportunities for transfer pricing and other services

· Managing transfer pricing engagements and business development initiatives

· Assisting in managing engagement economics by organizing staffing, tracking fees and communicating issues to project leaders

· Build strong internal relationships within the transfer pricing team and across other services

To qualify for the role you must have

· A degree, preferably in economic, finance, law, tax or accounting; a CPA or similar certification

· At least 1 year of relevant experience in transfer pricing

· Good verbal/written communication skills

· Strong organizational, project management and analytical skills

Ideally, you'll also have

· Accreditation by SCTP

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Responsibilities

• Work closely with our customers and services support teams to troubleshoot and analyze production problems as well as providing effective preventive solutions.
• Inspect and maintain our monitoring metrics; identify hidden issues and work with backend engineers to resolve them accordingly.
• Daily operation tasks includes service release, setting of monitoring metrics, etc.
• Analyse production problems and optimize the service to improve its availability.
• Own and improve the scalability and reliability of our services products.
• Advocate for DevOps and SRE culture and best practices in cross-functional teams.

Requirements:

• Recent master’s degree graduates in computing related majors
• Prior cloud SRE experiences with a strong understanding on administering hyperscale datacenters and public cloud, content distribution networks (CDNs) and load balancers would be required.
• Strong interest in developing a technical operations career in cloud services.
• Outstanding presentation and communication skills (both written and spoken) in both English and Chinese Mandarin to manage internal and external stakeholders and technical documents for various regions.
• Possesses strong sensibility for technology
• Ability to solve customer-related problems in a positive manner
• Knowledge of Cloud, CDN , SaaS industry and internet space

The Biological Resource Centre (BRC) is an AAALAC International accredited and bizSAFE Level 3 certified laboratory animal facility that provides high quality animal housing and animal support services. BRC is seeking an Associate (Administration) to join us to support the administrative duties.

Job Description

• Working closely with Finance and assist in billing of customers.
• Follow up with customers on overdue invoices.
• Communicate with customers/vendors via phone, email or personally and investigate and resolve customer queries.
• Performance of Good Receipt.
• Maintain and update booking system details when needed.
• Collation of information for Management.
• Assist with Management / Financial reporting.
• Preparation of presentation slides.
• Carry out other duties and tasks that may be assigned from time to time.

Job Requirements:

• Diploma in Business or Accountancy, or equivalent.
• Proficient in Microsoft Office (e.g. Outlook, Word, Excel, PowerPoint).
• Excellent interpersonal and communication skills, meticulous.
• Ability to break down tasks into deliverables and set realistic timelines for completion.
• Ability to work independently and collaboratively in teams.
• Excellent spoken & written communication skills.
• Knowledge of SAP system will be advantageous.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

We are seeking a detail-oriented and proactive Marketing and Operations Associate to support our marketing, sales, administrative and operational activities.

Job Description:

As the Marketing and Operations Associate, you will support various aspects of our marketing campaigns, sales efforts, social media, administrative tasks and daily operations. This role is ideal for somone looking to gain hands-on experience in a dynamic work environment.

Key Responsibilities:

Marketing & Sales:

• Assist in the implementation of marketing strategies to promote our products/services.
• Support the creation of marketing materials, including social media posts, email campaigns, and promotional content.
• Help organize and manage marketing events and campaigns.

Administration:

• Assist with administrative tasks such as scheduling meetings, managing correspondence, and maintaining records.
• Help maintain organizational policies and procedures.

Qualifications:

• A related field or equivalent experience
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office Suite and familiarity with marketing and sales software/tools
• Ability to work independently and as part of a team

Summary :

• Gross Salary : $4000 & more
• 5 days, 44 hours
• Islandwide
• Good career prospect

Jobscope :

• Provide friendly and efficient services to customers
• Promote and sell products to customers with polite manner
• Attending to customers’ needs and inquiries
• Receiving and checking of inventory of goods and supplies
• Handling of cash, POS system, and daily closing
• Ad hoc duties assigned

Requirements:

• Prefer candidate with atleast 3 years experience in luxury brand

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

JOB SUMMARY

• We are seeking a detail-oriented and proactive FIDReC/ Early Resolution Specialist to join our team. In this role, you will be responsible for managing and resolving FIDReC/ Early Resolution complaints received from FIDReC in a timely and efficient manner. Your primary duties will include handling ongoing FIDReC/ Early Resolution cases and working closely with FIDReC case managers for resolution, mediation, and adjudication when necessary

RESPONSIBILITIES

Strategy

• Receive and assign cases from FIDReC on a daily basis, ensuring all complaints are tracked, updated in the tracker and prioritised appropriately.
• Contact clients promptly to address and resolve FIDReC complaints within the established early resolution timeframe, providing exceptional customer service throughout the process.
• Conduct prompt follow-ups on cases and maintain accurate logs for audit purposes, ensuring all interactions and resolutions are documented thoroughly and recorded in the Client Events Management System (CEMS).
• Maintain ongoing communication and collaborate with internal and FIDReC stakeholders to facilitate smooth resolution processes and address any arising issues effectively.
• Review merits of the case basing on investigation findings, table the findings, and conduct reviews with stakeholders to agree on a decision of each case.
• Ensure that all case handling and resolution processes are aligned with the bank's policies and procedures, particularly the Master Process Document (MPD).
• Work closely with FIDReC case managers to facilitate effective resolution of ongoing cases and participate in mediation and adjudication processes as needed.
• Identify opportunities to improve processes to elevate customer experience or close gaps

Business

• To support WRB as the primary liaison between the bank and FIDReC to ensure timely, accurate, and professional handling of all complaint cases.

​​​​​​​People & Talent

• Ensure daily productivity towards meeting CE KPIs and ensure consistency in achievement of individual productivity and quality of work.
• Embed valued behaviours and stronger performance culture via continuous engagement and sharing of success stories and recognition.
• Embed innovation, creative thinking, digitisation mindset to implement delighters along a client journey to improve client experience.
• Individual responsibility to upskill and sharpen compatible skills to manage all FIDReC complaints

Risk Management

• Personal accountability for quality and completeness of record keeping on FIDReC/ Early Resolution complaints
• Drive a strong service culture supporting the strategic direction on improving client experience, Treating Clients Fairly (TCF) and reducing complaints with zero tolerance on substantiated Staff Related complaints.
• Drive/ support a strong control environment through creating high awareness of Fair Dealing outcomes and ensuring adequate and proper reporting and governance on complaint management.

Governance

• Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Key Stakeholders

• Internal/External Stakeholders: Frontline, Products and Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in Client Experience
• Able to take on other projects such as improving client journey, processes and perform analysis of clients’ insights where applicable.

Our Ideal candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

The Challenge

Are you a fresh graduate passionate about gaming and eager to kickstart your career in the gaming industry? MonCo is seeking a highly motivated and dynamic Product Associate to join our Live Ops team. In this role, you'll help build and nurture our gaming community, support live operations for our upcoming games, and conduct market research to explore potential partnerships with Chinese game studios.

What You Can Expect To Work on:

1. Live Product Operations:

• Assist with the ideation and execution of live events and campaigns to boost player engagement, retention, and monetization.
• Support the Live Ops team in maintaining and optimizing ongoing game initiatives.

2. Product Analysis

• Gather and analyze feedback from the community to inform product improvements.
• Collaborate with the Product Team to prioritize features and enhancements based on community insights.
• Monitor community sentiment and gaming trends to provide actionable insights.

3. Market Research and Partnerships:

• Conduct research on Chinese gaming studios to identify partnership opportunities.
• Build outreach strategies and maintain communication with potential partners in the Chinese gaming market.
• Stay up-to-date on trends and developments in the gaming industry, particularly in the Chinese market.

What You Need to Succeed:

• Bachelor's degree in a related field (Business, Marketing, Engineering) or at least 2-3 years of experience in product management within the gaming space.
• Good analytical skills with the ability to interpret quantitative data and metrics.
• Excellent English and Mandarin written and verbal communication skills, as you will be liaising with Chinese gaming studios.
• A proactive, agile, and goal-driven mindset.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Must be passionate about gaming. Interest in web3 is an added plus.

Benefits

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. Our team is a community, we work together as a team from all levels in a true decentralised spirit

ABOUT US

We are a brand experience and communications agency for iconic brands.

From global launch campaigns to local influencer activations, we shape bold ideas into campaigns that resonate with cultural trends, inspire audiences, and deliver measurable results.

DARKHORSE supports a culture of diversity and inclusion in all that we do. We’re an equal opportunity employer and are committed to the principle of equal opportunity for all. If you’re smart and good at what you do, let’s work together.

IN BRIEF

The Associate Producer is responsible for ensuring the smooth and successful delivery of client projects, managing day-to-day activities for assigned projects and supporting Producers, Senior Producers and the Executive Producer to deliver projects on brief and on budget.

Operational Delivery

• Manage small scale projects, or project areas, from end to end, including the alignment of all relevant internal stakeholders needed to ensure a successful delivery
• Inputting into key project planning documents such as timelines and budgets across all allocated workstreams and projects
• Provide regular updates to the Project Lead, proactively raising any risks, issues or concerns, working collaboratively towards a solution
• Sourcing & management of suppliers, in response to specific project and business needs
• Providing additional production support across the Integrated Production Department as required e.g., pitches, new business proposals etc

Creative

• Responsible for ensuring cross-team collaboration from design through to implementation
• Understanding of the creative process, using the correct project documentation to brief and manage creative workstreams

Client Relationships

• Contribute towards the client relationship via the successful delivery and management of your own work streams and deliverables
• Partner with specialists across strategy, creative, digital and production as well as with account managers, so they can manage client expectations accordingly
• Demonstrate an active understanding of the client’s objectives

New Business Development

• Support the pitch lead, when required, by managing relevant Integrated Production elements of the pitch process - ie venue sourcing

Finance

• Responsible for obtaining reviewing and responding to vendor quotes, ensuring we work with best in class partners and vendors, including regular negotiations to drive value, profitability and efficiency
• Accountable for accuracy of budget estimates for all project deliverables within your remit
• Identify and escalate potential budget/financial issues
• Understand and effectively manage PO and supplier invoicing processes
• Understand and take initial steps to address impact of changes on project budget and financial metrics, with limited guidance

About you

• 2-4 years + experience in a Production role, within an agency environment
• You’re a solutions focused & creative problem solver – presenting solutions to roadblocks in order to move forward
• You’re decisive, with the ability to manage multiple priorities at once
• You have the ability to articulate a clear vision of project success, in order to gain the confidence of a client audience
• You are always willing to help other people within the project, across departments
• You have outstanding attention to detail and organisational skills
• You've already thought of the next step (or five) before being asked. You stay calm when there are changes to the plan and you're agile enough to pivot to "Plan B"

Responsibilities:

1. Customer Engagement:

- Build and maintain strong relationships with customers.

- Provide excellent customer service and address inquiries regarding financial products and services.

- Actively engage in cross-selling and upselling financial products to meet sales targets.

2. Product Knowledge:

- Stay updated on the bank's products and services.

- Effectively communicate product features and benefits to customers.

- Assist customers in selecting the right banking products to meet their financial needs.

3. Sales Targets:

- Achieve and exceed monthly sales targets.

- Identify opportunities for revenue generation and actively pursue them.

- Collaborate with team members to enhance overall sales performance.

4. Documentation and Processing:

- Assist customers in completing necessary documentation for various financial transactions.

- Ensure accuracy and compliance with financial regulations in all customer interactions.

- Process the forwarding of account openings, loan applications, and other financial transactions efficiently.

5. Compliance:

- Stay informed about and adhere to all relevant banking/ financial regulations and compliance standards.

- Ensure that all customer interactions and transactions comply with internal policies and external regulations.

6. Problem Resolution:

- Address and resolve customer issues and complaints in a timely and effective manner.

- Collaborate with other departments to resolve complex customer inquiries.

7. Team Collaboration:

- Work closely with team members to achieve overall goals.

- Participate in team meetings and contribute to a positive team environment.

8. Market Research:

- Stay informed about industry trends, market conditions, and competitor offerings.

- Provide feedback to management regarding customer preferences and market demands.

9. Training and Development:

- Participate in ongoing training programs to enhance product knowledge and sales skills.

- Share insights and best practices with team members to improve overall performance.

Qualifications:

- Local diploma or A Levels; bachelor's degree in business or related field is a plus.

- Strong interpersonal and communication skills.

- Knowledge of banking products and services.

- Ability to work in a target-driven environment.

- Attention to detail and strong organizational skills.

Benefits:

- Competitive salary and performance-based incentives.

- Health, and retirement benefits.

- Ongoing training and professional development opportunities.

- Opportunities for career advancement within the organization.

The exceptional EY experience. It's yours to build.

Consulting Associate, Singapore

The opportunity: your next adventure awaits

At EY, your Consulting career is truly yours to build. We provide the scale, the technology, the teams, the challenges, the learning and the relationships for you to personalize and evolve your career.

You’ll have the support to forge your own transformational career path, uniquely tailored to your interests and skillset – taking your Consulting career where you want to go.

You’ll develop future-focused skills and capabilities with formal learning and professional experiences that will equip you to become a leading transformation consultant. You’ll gain deep experience across industries and sectors through our solutions-led go-to-market approach.

Our strategic focus on collaboration will offer you opportunities to grow and progress in different ways. As we work more collaboratively and in multi-disciplinary and globally integrated teams, you’ll have more opportunities to learn from colleagues, expand your perspective and get involved with different work.

Technology Consulting

• Cybersecurity
• Data & Analytics
• Digital & Emerging Technologies
• Technology Solution Delivery - SAP & GRC
• Technology Transformation

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• A degree in one of the following: Accountancy, Business, Data & Analytics, Economics, Human Capital, Mathematics, Statistics, Computer Science, Engineering, Information Technology or equivalent
• Strong written, verbal communication and presentation skills
• Interest in designing, developing and integrating business operations and technology

What’s in it for you

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your personal well-being and career development.
• Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients and society – building a better working world, together.
• Flexible work arrangements

What you can expect

• Only shortlisted candidates will be contacted.

If you can demonstrate that you meet the criteria above, apply now.

To learn more about our service offerings, visit https://www.ey.com/en_gl/careers/what-you-can-do-here or subscribe to http://www.youtube.com/ernstandyoungglobal

To learn more about careers in EYSG, please visit https://www.ey.com/en_sg/careers or like us on https://www.facebook.com/eycareerssingapore