Job Description:

We are seeking a highly motivated and proven Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in managing customer relationships, acting as an IT advisor, and driving business growth through the development of opportunities within your assigned accounts. Your primary responsibilities will include independently handling customers, collaborating with them to create IT roadmaps, and building a strong sales pipeline to meet and exceed sales quotas.

Responsibilities:

· Independently manage and nurture customer accounts, building strong relationships based on trust and providing exceptional service.

· Act as a trusted IT advisor to customers, understanding their business needs and aligning them with appropriate IT solutions.

· Collaborate with customers to develop IT roadmaps, outlining their technology requirements and strategies for future growth.

· Proactively identify and develop sales opportunities within your assigned accounts, leveraging your strong understanding of the customers' businesses.

· Build and maintain a robust sales pipeline, consistently meeting or exceeding sales targets and quotas.

· Stay up to date with the latest technology trends and developments, continuously expanding your knowledge and effectively applying it to customer engagements.

· Deliver high-quality work and solutions to customers, ensuring reliability and customer satisfaction.

Requirements:

· Proven track record as an Account Manager within an IT System Integrator company.

· Ability to independently handle customers and build strong, long-lasting relationships.

· Strong experience in acting as an IT advisor, understanding customers' businesses, and developing IT roadmaps.

· Demonstrated ability to identify and develop sales opportunities, resulting in the achievement of sales quotas.

· Hunger and drive to exceed sales targets, with a strong focus on results and achievement.

· Passion for technology and staying abreast of the latest industry trends and advancements.

· Commitment to continuous learning, with a proactive approach to acquiring new skills and knowledge.

· Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders.

· Strong problem-solving and analytical skills, with the ability to propose and implement effective solutions.

· Reliable and committed to delivering high-quality work that meets or exceeds customer expectations.

Job Description

• Responsible for the daily cleaning operations of the site(s)
• Managing a team of Operations Executive's
• Planning and scheduling for all Operations Executive's
• Liaise with client on the service/cleaning standards
• Ensuring quality assurance for cleaning projects
• Report progress and advancement to Associate Director
• To plan recruitment drives

Requirements

• Minimum 5 years working experience in cleaning industry
• Fluent spoken and written English
• PC literate at advantage
• Possess Class '3' driving license
• With positive attitude and experience in staff management
• Customer oriented
• In good physical health
• Able to start immediately

SingHealth has established a medical technologies incubator with the objective of nurturing promising research projects and accelerating their commercialisation and medical deployment through the creation of start-up companies. The SingHealth Technologies Incubator aims to encourage the development of commercially viable early-stage technologies and guide them towards successful commercialisation via setting up a series of startup companies. The incubator team will work closely with in-house researchers and clinicians, from project conception to company formation. The incubator will leverage SingHealth's substantial research output to improve medical care by bringing promising drugs, devices, diagnostics, and software to market.

The Manager supports the Senior Manager and Director on the day-to-day operations of the incubator. Your key responsibilities are overseeing applications for the department's support, conducting multi-dimensional analysis of incubator research projects (covering commercial, regulatory, clinical, intellectual property), managing technology development and patent application statuses. You help establish new spinoff companies and preparation of business plans and market assessments. You will also be responsible for project-related legal agreements, including Non-Disclosure Agreements, Memorandum of Understandings, Research Collaboration Agreements, as well as licensing agreements.

Job Requirements:

• Degree in Biomedical Engineering or related field, with at least 8 years of business development or commercialisation experience in a medical device, biotech, pharmaceutical or healthcare environment
• Individuals with a MBA or a Masters in Biomedical Engineering would be preferred
• Prior experience in dealing with corporate partners and in negotiating and completing agreements
• Passion for biomedical sciences and entrepreneurship / new ventures
• Individuals with prior entrepreneurial activity record (having launched or had experience in a start-up environment) and knowledge of local regulatory processes in both the biotech and medical technology industry (ISO 13485, 21 CFR 820, GMP, and GLP standards) would be preferred
• Strong project management experience and strong analytical and problem solving skills to structure creative deal structures and develop conceptual solutions
• Ability to work independently with dedication, complemented by a team-oriented approach
• Excellent written and communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

As part of the Sales and Business Development team, you will be part of the team developing the Sales and Business Development function. This is an exceptional opportunity to gain practical experience in the growth and expansion of the Company and Brand whilst collaborating with seasoned professional.

We are seeking professionals with at least 5 years of relevant industry experience and at least a Bachelors degree in Business/Commerce with majors in Sales and Business Development or related disciplines.

Job Description

• Work closely with Division leaders to monitor and control their operating performance
• Compile and analyze financial information to prepare financial statements including monthly and annual accounts; and ensuring deadlines are met
• Ensure accurate and timely monthly, quarterly and year end closing
• Responsible of full set account
• Intercompany and related company settlements, review all reconciliations and resolve discrepancies
• Preparation of journal and month end schedules
• Ensure financial records are maintained in compliance with accepted policies and procedures
• Prepare other ad-hoc financial management reports as required by the Management
• Establish and monitor the implementation and maintenance of accounting control procedures
• Assist in treasury matters, including providing monthly financial and cash flow forecasts to ensure sufficient cash requirement
• Financial audit preparation and coordinate the audit process
• Work closely with other functional teams to resolve any financial and accounting issues that impact the set of books
• Supervision of the accounts staff in Dubai / Oman office
• Assist in system implementation, including ways to improve current systems
• Other ad-hoc duties as and when required by the Management

Job Requirements

• Bachelor's degree in Finance, Accounting, or related field
• At least 8 years of experience in accountancy / financial management role
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently with emphasis on accuracy and timeliness.
• Team player with good communication and interpersonal skills
• Proficiency in Microsoft suite of applications

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

- To manage & plan for construction project, schedule and executing the delivery of projects within time and budget

- To monitor site progress and coordinate with consultants / clients and other parties for execution of the project

- To ensure project to be executed with approved drawings & contract specifications

- To Responsible for all the project site matters and site progress

- Proper project documentations to be done

- To ensure project quality & safety plan to achieve & compliance

1. To manage and update monthly management accounts, eg (AP, AR, GL, Bank Statement, etc).

2. To prepare all the transactions via korea portal.

3. Loan agreement and related documents need to be prepared when necessary.

4. Liaise with Auditors & Tax agent.

5. To prepare Consolidated Accounts, Transfer Pricing, Tax Computation, Project Cost Budget Analysis, WIP, etc.

6. To know Singapore, Malaysia, Indonesia, Thailand Tax acts to advice and prepare all relevant documents.

7. To prepare Overseas Incroporation documents, if necessary.

8. Liaise with Korea(HQ) accounting & Transactions.

9. To prepare monthly salary payment.

10. To submit GST by quarterly.

11. Well known in Quickbook Online Software.

12. For HR, issue, cancel, renew all passes.

13. To prepare all the Employment related Letters.

14. To update staffs’ details.

15. To arrange interview and prepare for webinar interview.

16. To Book Air-Tickets & Hotel for top management or the teams.

17. To do office house keeping, arrange the office general groceries.

18. Ad-Hoc duty assigned by Superior.

Assist for all overseas related jobs.

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Description:

• Liaise and advise clients on Singapore rules and regulations for smooth operations
• Coordinate and handle vessel’s arrival and departure formalities: statutory formalities and terminal formalities
• Arrange and coordinate services to vessels such as delivery of documents, stores, and spares to vessels
• Arrange and coordinate land and sea transportation for crews and personnel to and from vessels
• Conveying instructions to and from ship owners/charterers
• Timely Monitor and update on vessels’ port activities
• Arrange and coordinate other port operations and services.
• Liaise with suppliers, ship chandlers, bunker, and technical services to vessels.
• Prepare PDA and finalize FDA with the Accounts department.
• Take the role of Mentor/Team leader to lead a team.

Requirements:

• Strong knowledge and understanding of processes in dealing with ICA/PSA/MPA/Shipyards and other statutory authorities.
• Ability and willingness to take on independent responsibility.
• Service-oriented mindset.
• Diploma or Degree in any field

We are seeking a dynamic and experienced Project Manager to oversee the successful planning, execution, and delivery of IT infrastructure projects. The Project Manager will be responsible for coordinating internal teams, managing client relationships, and ensuring projects are completed on time, within scope, and within budget. The ideal candidate will have strong leadership, organizational, and communication skills, with a proven track record of managing IT projects.

Key Responsibilities:

• Lead the planning and implementation of IT infrastructure projects, including network, systems, storage, and security initiatives.
• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Create detailed project plans, including timelines, resource allocation, risk management, and budgets.
• Manage project teams, assigning tasks, setting priorities, and tracking progress to ensure timely delivery.
• Act as the main point of contact for clients, providing regular updates, managing expectations, and resolving issues promptly.
• Oversee the implementation of systems, networks, and other IT solutions, ensuring that all technical requirements are met.
• Coordinate with vendors, contractors, and external partners to procure resources and services as needed.
• Manage project risks, anticipating potential challenges, and developing mitigation strategies.
• Ensure that all project documentation, including status reports, meeting minutes, and project deliverables, are up-to-date and accurate.
• Monitor and report on project progress to senior management, identifying any risks or issues that could affect project outcomes.
• Facilitate post-project evaluations and ensure proper project closure, including documentation of lessons learned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Project Manager in IT infrastructure or similar industries.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Strong knowledge of IT systems, networks, storage, and security solutions.
• Excellent leadership, organizational, and time-management skills.
• Ability to work under pressure and manage multiple projectssimultaneously.
• Proficiency in project management software tools such as Microsoft Project, JIRA, or Trello.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Experience working with cross-functional teams and managing client relationships.

Preferred Skills:

• Familiarity with cloud platforms such as AWS and Azure.
• Knowledge of Agile and Scrum methodologies.

Experience in managing IT projects within the financial or government sectors

RESPONSIBILITIES

• Develop and execute sales and marketing strategies to achieve business objectives for ITS’s range of Medical Equipment & Consumables;
• Establish and maintain strong relationships with key customers, including hospitals, clinics, and healthcare professionals to grow our product portfolio;
• Research and analyze market and competition to identify potential opportunities and to keep tabs on what’s trending;
• Carry out training and product awareness to support the sales team;
• Partake in sales and marketing budget management and sales performance forecasting to safeguard alignment with business objectives;
• Collaborate with cross-functional teams to ensure seamless execution of sales and marketing strategies.

REQUIREMENTS

• Bachelor's degree in a relevant field (business, marketing, life sciences) preferably with background of Diagnostic Imaging, Radiology, Ultrasonography;
• Minimum 5 years of experience in sales and marketing, preferably in medical imaging solutions, with some exposure in working within a high-performing sales team.
• Proven track record of achieving sales targets, expanding customer base, and driving business growth;
• Strong presentation and influencing skills to build lasting customer rapport;
• Excellent communication and interpersonal skills, with ability to build strong relationships with customers, stakeholders, and cross-functional teams.

BENEFITS

• Attractive remuneration package with sales incentives and commission
• Product training to augment exemplary customer service

About Us

EPOS is the market leader in providing cutting-edge tech solutions for the Retail and F&B sectors, proudly supporting over 6,000 SMEs locally. We are on a mission to empower SMEs to scale.

The Opportunity

We are looking for a data-driven and results-oriented Marketing Manager to join us. In this pivotal role, you will oversee a S$1.5 million PPC and lead generation budget, engaging over 100,000 SMEs annually.

As part of the senior management team, you will shape and execute marketing strategies that drive 20% year-on-year business growth while establishing EPOS as the preferred choice for SMEs.

What You’ll Do

Drive Performance on PPC Campaigns

• Strategize, optimize, and execute PPC and SEM campaigns.
• Focus on key performance metrics, including CPC, ROI, and conversion rates.
• Continuously experiment, innovate, and refine ad strategies for maximum results.

Creative Leadership

• Develop compelling creative concepts for branding and marketing campaigns.
• Work closely with Product and Sales to drive messaging.

Product Marketing

• Craft clear, persuasive communication to showcase EPOS’s powerful product offerings to SMEs.
• Design targeted campaigns to drive interest and engagement with our solutions.

Digital Brand Strategy

• Develop and execute a cohesive digital strategy across platforms including our website, Facebook, and LinkedIn.
• Ensure a unified brand voice and consistent messaging across all digital properties.

What We’re Looking For

• Proven expertise in PPC campaign management and digital marketing.
• Strong creative and analytical skills.
• A results-driven mindset with a track record of delivering measurable growth.

Why Join Us?

• Leadership Opportunity: Be part of the senior team driving impactful strategies.
• Innovative Culture: Thrive in an environment that values creativity and experimentation.
• Meaningful Work: Help SMEs succeed with solutions that make a difference.

Take the lead in shaping the future of EPOS’s marketing. Join us in our mission to redefine SME tech solutions.

• Develop and Execute Marketing Strategies - Design marketing strategies including designing landing pages, copywriting, email marketing, and remarketing campaigns to drive effective digital marketing campaigns that produce results on different marketing channels (e.g. Google, YouTube, Tik Tok, Facebook etc) to promote our products and services.
• Event Planning - Plan and manage events from end-to-end, which includes conferences, seminars, workshops, corporate meetings, webinars & networking events
• Marketing Campaigns & Promotions - Drive communication between internal teams and external stakeholders to ensure seamless campaign execution. Conceptualize, plan, and implement marketing promotions, campaigns, and activations to boost clinic sales.
• Execute Marketing Plans Within Budget - Plan and manage the marketing budget for customer acquisition campaigns and ensuring the KPI and ROI are met.
• Reporting and Analysis - Set up and track analytics to measure the marketing performance and track various trends, statistics, and performance goals.

Qualifications:

• Bachelor's Degree in Marketing, Communications or a related field.
• At least 3 years of proven experience in marketing, preferably in healthcare sector
• Strong understanding of social media platforms, trends and best practices.
• Strong project management skills and the ability to manage multiple campaigns at a time.
• Creative and has the ability to problem solve and develop innovative marketing strategies.
• Excellent communication and interpersonal skills to work effectively with cross functional teams.
• Team-oriented player with ability to get things done quickly.
• Adaptable and able to work in a fast-paced, dynamic environment.

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

• To lead the planning and coordination of project development works from concept till completion within established budgets, HSSE requirements, schedule and quality standards
• To lead all planning & execution of works as per the approved programmed and as per the allocated manpower and material usage
• To lead all coordinate and liaise with vendors, partners, Clients, consultants, contractors, support staff and / or the relevant government authorities to achieve project deliverables and for the successful accomplishment of business goals.
• To lead the Project Delivery teams & resources in exceeding the organization KPIs set by Clients
• Ensuring the yearly KPI & VI targets & bonuses are achieved
• Manage Services Rollout/Deployment – Using professional project management tools and processes as well as defined services rollout/deployment processes
• Engages and coordinates service provider groups and SMEs to plan, coordinate and implementations.
• Complies with project management quality standards for scope, schedule, resource, communication, risk and issue and quality management
• To oversee the implementation of the project quality plan
• Handle multiple projects and work within tight schedules
• To assist in the settlement of the project final accounts at the end of the contract
• Acts as single point of contact for agency customers for transition and transformation services
• Plans capacity for hardware, software and resources, and drives delivery excellence for managed services
• Coordinates team resources, resolves conflicts, manages performance, and ensures propositions and plans successfully reflect contract parameters, company’s policy, and capability
• Ensure SLA’s are achieved, and client expectations are met (or exceeded)
• To build services relationships with clients and rollouts
• Attend client service review meetings; areas covered will include performance reports, customer service improvements, quality and processes
• Informs customers and service desk service on maintenance windows, coordinates scheduling, and resolves conflicts
• Capable of working in an international environment with virtual teams

Job Requirements

• A degree in Engineering or related
• 10 years and above management experience of technical professionals or Project Management experience
• Must have relevant prior working experience in electric vechicles projects. This is pre-requisite for this application
• Possess excellent planning and organization, interpersonal and communication, and problem-solving skills
• A good track record in completed MEPCM projects preferable
• Ability to coordinate and lead matrixed and diverse teams & work independently with a high level of initiatives
• Strong professional communications
• Service Delivery Management experience is an added advantage plus
• Understand and adhere to the MEPCM values
• Act in accordance with industry/professional ethics maintaining professionalism at all time
• Contribution and effort is aligned to organizational objectives
• Comply with all company HSE systems and procedures relevant to the role, in accordance with local documented HSE responsibilities and accountabilities. No work-related injuries, illnesses or adverse environmental outcomes due to incorrect or inadequate application of systems or procedures
• Participate in performance development discussions with manager initiating and managing own personal development with all CPD requirements met
• Work co-operatively and collaboratively willingly accepting share of workload and helping others when required
• Other duties as directed

We are looking for a Manager with sufficient professional experience and stature to fulfill a specialist role that can contribute to the development of the clinical trial program within National Cancer Centre Singapore. The role will mainly assist our Clinical Trials Office to review and finalize contracts related to clinical trials for the Division of Clinical Trials & Epidemiological Sciences (CTE).

Main Duties:

• Assist to review clinical trial contracts and work closely with the SingHealth Legal Department to negotiate agreement terms with commercial sponsors, CROs, academic institutions or international trial groups.
• Assist in checking hard copy contract documents and obtaining signatures from the NCCS’s signatories.
• Keep track of agreement timelines and chase for replies if a party has not replied for the past two weeks.
• Supervise and provide advice to the executives of the Feasibility Team in NDA negotiation and to act as back-up for such review and negotiation during manpower shortage.
• Assist in approving online payments in APIMS, training applications in People’s Connexion and any other online applications assigned.
• Help to oversee financial and insurance reporting to CTCC as well as annual NMRC reporting.
• Assist in submission and updating of the clinicaltrials.gov, check and approve archiving costs and payment to archiving company and MRO.
• File and maintain executed contracts and ensure these are stored securely to maintain confidentiality and prevent loss or damage.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Main Requirements:

• A recognised degree, with at least 6 to 8 years of relevant experience in negotiating clinical trial contacts or research study contracts as well as experience in staff supervision.
• Preference for individuals with good knowledge of clinical trial conduct procedures.
• Well versed in relevant laws and regulations applicable to trial conduct including HBRA, Health Products and Medicines Act, Health Product (Clinical Trial) Regulation, PDPA and ICH GCP.
• Strong communication and writing skills, good command of language, good people skills and strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous, sharp and driven

Looking for Inbound Operations Manager incharge of making quotations, overseeing product development and purchasing of attraction tickets, hotels and restaurants. Candidate need to have experience in managinga team of 5 or more people, preferbly with more than 5 years experince in Inbound operations fo the Vietnamese market. Will report to Inbound director. Ability to communicate in Vietnamese would be an advantage though not essential.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We are seeking a Regional Sales Manager who will oversee and elevate the overall sales and marketing strategy for Heveya® across our key markets, with a primary focus on Singapore.

This role is integral to shaping the direction of Heveya®’s sales and marketing efforts, ensuring alignment across teams, and inspiring growth across the region.

How You Will Contribute:

Sales Leadership

• Lead, inspire, and motivate the sales team to meet and exceed ambitious sales targets consistently.
• Develop and implement innovative sales strategies that enhance conversion rates and drive in-store and online revenue growth.
• Act as a hands-on motivator, fostering a positive and high-performing sales culture through guidance, training, and recognition.

Marketing Alignment & Direction

• Collaborate with the global marketing team in Bali to ensure cohesive strategies across all regions.
• Guide and oversee Singapore’s marketing efforts, aligning them with the overall vision and plans for 2025.
• Identify opportunities to bridge communication between marketing and sales teams for seamless execution of campaigns and promotions.

Operational Oversight

• Ensure a superior customer experience by upholding high service standards and creating an inviting retail environment through effective visual merchandising.
• Oversee staff training programs, coaching individual team members to enhance their skills in product knowledge, sales, and customer service.
• Conduct regular performance reviews and strategy meetings to identify areas for growth and improvement.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns by implementing digital sales, marketing, and logistics strategies across all of Bacha Coffee’s online marketplaces. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of online marketplace platforms, branding, digital marketing, performance marketing, and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of campaigns, and management of online marketplaces, and has primary working relationships with the Design, PR, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (enablers, advertising etc.) as well as customers from online marketplaces.

Responsibilities

• Assist in the development and implementation of creative marketing plans aligned with the corporate strategy and brand image, across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social, to develop and implement marketplace related collaterals and plans.
• Maintain and develop good relationships with marketplace partners and stakeholders through regular contact.
• Manage project timelines of each marketplace campaign and new marketplace launches
• Ensuring marketing standards in each marketplace are adhered to and that marketing/design guidelines are respected by partners and marketplaces
• Working closely with the digital warehouse team and supporting the team on order fulfilment for self-run marketplaces
• Handling day to day paperwork and liaising with Finance, Warehousing, 3rd party couriers
• Assist in shipment tracking to ensure flow in self-run marketplaces
• Providing support to all internal teams in relation to relevant marketplaces
• Updating internal stakeholders, local and international marketing databases on a needs basis
• Continuously monitor, conduct regular reporting and data analysis to understand specific marketplace performance, identifying areas for improvements and optimisations.
• Stay updated, and sharing market trends, best practices and innovations, proposing ideas and initiatives and new marketplace potentials

Requirements

• Bachelor degree in Business, Marketing, eCommerce or a related field
• 2 – 4 years of proven experience in marketplace management, with track record of success in driving gross merchandise value GMV growth.
• Strong communication and interpersonal skills, with excellent command of English
• Proficiency in a second language is preferred.
• Meticulous, adaptable, creative thinker who can work independently in a fast-paced environment, managing multiple projects simultaneously
• Understanding of online marketplace platforms such as Amazon, Tmall, Lazada etc., including tools, technologies and best practices.
• Results-driven and able to work under pressure
• Experience working in the luxury industry would be a plus
• Problem solver, with strong time and project management skills
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

We are looking for a motivated individual to be part of an established award winning and creative architectural practice.

The Requirement

• Minimum of 5 years working experience in an architectural practice with a variety of project experience
• Polytechnic Architectural Diploma or equivalent
• Good up-to-date knowledge of Singapore Planning and Building Regulations
• Good computer AutoCAD and 3D BIM softwares (Revit, Sketchup etc)
• Able to operate independently to prepare drawings for Authority submission, tender and construction purpose by using BIM and conventional AutoCAD softwares
• Able to take charge of relevant authorities’ submission
• Possess a proactive attitude and a team player
• Only shortlisted Candidates will be notified.

Responsibilities

· Deliver exceptional service and support to all members.

· Develop and implement effective membership strategies that increase membership growth and member engagement, retention and satisfaction.

· Administer membership welfare schemes.

· Collaborate with senior leadership to align membership strategies with the organisation's broader objectives.

· Prepare membership reports for senior leadership on membership performance, trends, and opportunities for improvements.

· Stay updated on industry trends and best practices to ensure the membership services division remains innovative.

· Travel when necessary for overseas assignments.

· Other duties that the role may require.

Qualifications:

· Education: Minimum diploma in any field

Knowledge and Skills

· Strong understanding of membership programs, loyalty strategies and member engagement techniques.

· Proven track record of managing and developing teams to achieve high performance.

· Exceptional communication, problem-solving and interpersonal skills.

· Ability to think strategically while focusing on day-to-day operations and results.

· Ability to work independently and collaboratively, meeting deadlines and managing multiple tasks.

· Proficiency in MS Office and CRM systems.

· Adapt to working in a fast-paced environment.

Location: Singapore/ Chinatown/Outram Park