The Supply Chain (SC) Manager develops, conducts, and improves the in-market supply chain include but are not limited to Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition. This role includes the management of external customer relationships with first trade customers and, in some businesses, will extend to developing collaborative relationships with individual wholesalers and retailers.
The SC Manager manages the supplier relationships with the local Customs Clearance LSP(s) and Repacker(s). The SC Manager will initiate and support a number of ‘exceptional’ processes to manage supply chain events and changes, such as supplying batch-level data to support stock-at-risk identification and physical destruction of product following write-off.
Key Responsibilities
- Manage outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes
- Primary point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies
- Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the local systems used
Customer Service
- Drive continuous improvement of OTIF (on time in full) performance for the market
- Manage interactions with 1st trade customers in line with signed agreements and GSK’s terms and conditions
3rd Party Management
- Supplier Relationship Management (including performance management) with third parties including Logistics Service Providers (LSP), distributors, customs clearance agencies, and freight forwarders
- Day-to-day issues resolution including stock reconciliation and system interface issues
Local Stock Management
- ‘First point of contact’ for communicating supply availability to Commercial
- Collaboration with Supply Hub to share intelligence on local market requirements (eg: contractual stock levels), align on supply (eg: SCIM updates), and request expediting of shipments where necessary to meet critical patient demand
Repacking
- Ensure that repacking operations are carried out in line with GSK Quality guidelines
- Schedule and prioritize repacking activity and manage any backlog
Core Commercial Cycle
- Represent Supply Chain activities/metrics/initiatives at DRM
Performance Management
- Ensure robust performance management is in place / in use, both internally as well as with external parties where appropriate (eg: LSPs)
- Drive local visual office / visual metrics aligned with the regional standard, and ensure appropriate escalations via cluster / regional performance management
Financial Management
- Validation of invoices against services provided and contractual rate cards
- Track spend and collaborate with Finance to raise accruals and review P&L
Safety, Quality, and Compliance
- Enforce GSK quality, safety, ABAC and other relevant standards
- Ensure appropriate risk management processes are in place and in use, including Business Continuity Plans, Distribution Risk Assessments, Risk Maps etc
Knowledge, Skills, and Experience
- Bachelor's degree in Supply Chain Management or Business Administration
- Min 5 years of experience in supply chain, logistics, customer service, planning, stock management, KPI's and SAP system
- Min 3 years of experience in managing crisis/issue management situations
- Strong influential and negotiation skills and Experienced with stakeholder management
- High learning agility
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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