Job Description & Requirements

1. Salon Operations Management:

• Oversee the overall operations of the salon, including staff scheduling, inventory management, and equipment maintenance.
• Ensure compliance with health, safety, and sanitation regulations and maintain a clean and organized salon environment.
• Monitor and manage salon expenses, budgets, and financial performance.

2. Team Management:

• Recruit, train, and supervise a team of beauty professionals, such as hairstylists, estheticians, nail technicians, and receptionists.
• Provide guidance, support, and performance evaluations to salon staff, fostering a positive work environment and encouraging professional growth.
• Coordinate staff schedules to ensure adequate coverage and efficient utilization of resources.

3. Customer Service:

• Create a welcoming and customer-centric environment, ensuring exceptional customer service at all times.
• Address customer inquiries, concerns, and complaints in a timely and satisfactory manner.
• Build and maintain strong relationships with clients, identifying their needs and preferences to enhance their salon experience.

4. Salon Promotion and Marketing:

• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Coordinate with marketing teams to create promotional materials, advertising campaigns, and social media presence to increase salon visibility and brand awareness.
• Collaborate with beauty product vendors and suppliers to secure exclusive deals, promotions, and product launches.

5. Product and Service Management:

• Stay updated with industry trends, new beauty techniques, and product innovations.
• Source and evaluate new beauty products, equipment, and supplies for the salon.
• Collaborate with staff to develop service menus, pricing structures, and packages to meet customer demands and maximize revenue.

6. Administrative Tasks:

• Handle salon administrative tasks such as scheduling appointments, managing client records, and processing payments.
• Maintain accurate records of sales, inventory, and employee attendance.
• Prepare regular reports on salon performance, revenue, and customer feedback for management review.

7. Professional Development:

• Attend industry conferences, workshops, and training sessions to stay updated with the latest beauty trends and management techniques.
• Encourage and support staff in their professional development, providing opportunities for training and skill enhancement.

Requirements:

· Proven experience in a salon management or supervisory role.

· Excellent leadership and team management skills.

· Strong understanding of beauty treatments, salon services, and industry trends.

· Exceptional customer service and communication skills.

· Proficient in salon management software and computer systems.

· Knowledge of health, safety, and sanitation regulations.

· Strong organizational and problem-solving abilities.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

I. Summary Description (purpose of the job and its overall contributions to company goals)

Provide leadership and motivation to dealer technical and service network. Manage service network for the full service and technical operation. Interact with customers and distributors to resolve issues, sponsor projects, provide technical support, and build relationships.

Support product engineering activities and technical process support management, establishing best practices, metrics and systems to efficiently track instruments status, campaign and field activities, and customer satisfaction. Ensure compliance with relevant Environment Health & Safety Rules and Regulations for safety of all field service personnel.

II. Primary Responsibilities (key areas of responsibilities in details; sales operations)

· Guiding dealerships on how to achieve targets i.e. Service throughout, Genuine Parts Sales, Genuine Accessory Sales, CSI, Mystery Repair, Classiche applications, Extended and Power Warranty, Ferrari Approved Certified Pre-owned units, Service retention and other KPIs related to aftersales.

· Monitoring the value and quantity of parts and accessories stocked at dealerships;

· Monitoring and analyzing the aftersales part of dealership composite report and feedback to dealerships for improvement.

· Ensure that dealership meet the requirements in the Dealership Operation Standard (DOS) and conduct auditing when visiting dealerships.

· Ensure adherence to company policy and drive diagnostic repair process improvement to increase Right First Time Fix rate in order to reach HPPS (internal system to track vehicle throughput duration at workshops) targets.

· Review CSI results relating to repair, right first time fix and quality of work and develop an action plan to improve scores.

· Ensure the correct type of special and diagnostic tools are available in the market in line with published dealer standards.

· Monitor vehicles off road and work in progress and ensure there is a timely fix escalation process in place.

· Provide support to the dealer to ensure there is a robust training plan to develop their technical staff competency (technicians and workshop controllers) and the plan is adhered to company minimum standards.

· Monitor, coach and install best practice regarding the quality and quantity of ROL submissions (Red on Line, priority technical support alert request) which feed product improvement action at HQ side.

· Conduct a review of the warranty parts scrappage process and ensure compliance with the warranty policy and procedure manual.

· Review the organization of the workshop including the workshop loading and workflow processes, the clarity of the job card work instructions and the organizational information flows. Report out and devise action plans for process issues impacting turn around and lead time for service and repair.

· Conduct random quality checks on repaired vehicles prior to customer handover to evaluate the robustness of the dealer quality control process;

· Monitor the completion rate of all field actions and ensure a dealer process to rework all vehicles exists and is applied;

· Review the quality of the Job card in relation to the information recorded by the service advisor and the technicians as part of their write-up. Provide the necessary level of coaching to improve the quality where necessary;

· Provide support to the Technical Manager by understanding the current number of open and aged cases. Liaise with the HQ ROL team to provide support and assistance where necessary to reach case resolution. Act as the escalation point for ROL to overcome issues with dealer/importer aged case process;

· Provide support the dealers in the management of specific customer complaints as and when required.

· Promote high quality and adequate quantity market information to manufacture for quality improvement and quick market solutions to fulfil requirements. Appropriate handling on safety related issue by providing vehicle investigation, reporting investigation result to manufacture and/or involved authorities.

· Provide support at the race track in case of Challenge series and or other Ferrari driving events

III. Qualifications (Experience, Knowledge, Skills, and Abilities) Required

· Bachelor’s Degree in Business Management, International Trade or other related field;

· 5-8 years working experience in an international work environment, with luxury and/or auto industry experience; preference for experience gained abroad

· Proven experience and/or understanding of the retail environment

· Excellent interpersonal and communications skills and able to interact effectively with business owners, operative dealer staff, and customers

· High level of flexibility towards changing demands and priorities, but with a structured approach in managing them

· Able to plan, develop, and drive business development projects forward to a defined schedule

· Self-motivated, devoted and proactive, with a strong leadership and team spirit

The Account Manager position, based in our Singapore office, is tailored for an experienced professional with over 3 years of experience in integrated marketing communications, creative, media, or digital agencies, with a focus on the Asia region. This role involves managing client projects from start to finish, fostering client relationships, and identifying new business opportunities. The ideal candidate will have direct experience in the healthcare or pharmaceutical industry, particularly within a regulated environment. Key responsibilities include client communication, strategic leadership in pitches, managing budgets, and coaching internal teams. Proficiency in digital marketing and a high service orientation are essential, along with the ability to work autonomously and report directly to the Managing Director.

Key duties will be

Client/Account Management:

• Serve as the agency lead for multiple clients, managing healthcare-related projects from conception to completion.
• Provide regular updates to clients on project progress while ensuring open and effective communication at all times.
• Build and nurture long-term client relationships, demonstrating a high level of service orientation.
• Actively identify new business opportunities, cross-sell products and services, and support revenue growth for both clients and the agency.
• Ensure project timelines are met and manage concurrent projects within the healthcare and pharmaceutical sectors.
• Represent the agency at healthcare networking events and industry forums.
• Work autonomously and proactively with a focus on agency-client collaboration, reporting to the Managing Director.

Strategy/Creative Leadership:

• Play an active role in agency pitches and RFPs, delivering strategic insights that align with client expectations.
• Translate client briefs into actionable plans for internal teams (creative, project management) within the agency.
• Collaborate with agency creative leaders to ensure high-quality deliverables that meet client standards and expectations.

Project & People Management:

• Monitor KPIs related to client accounts, including opportunity pipelines, invoicing, and revenue growth.
• Manage project budgets and margins, ensuring that financial targets are met.
• Oversee project timelines and ensure alignment with agency goals.

Job Requirements

General Requirements:

• Educational Background: A bachelor’s degree in healthcare or pharmaceutical-related fields is preferred. Advanced degrees in medical marketing or related disciplines are highly desirable.
• Experience: Minimum of 3 years of agency experience, particularly within integrated marketing communications (IMC), creative, media, or digital agencies.
• Work Authorization: Must be authorized to work in Singapore long-term.

Preferred Experience:

• Healthcare Industry: Experience managing healthcare or pharmaceutical accounts, especially in regulated environments.
• Agency Experience: Proven track record of managing client accounts within an agency, including handling multi-channel engagement strategies.

Required Skills:

• Digital Proficiency: Strong understanding of digital marketing regulations in the healthcare industry.
• Scientific Knowledge: Familiarity with scientific journals or healthcare content is a plus.
• Client Relationship Management: Ability to build and maintain long-term partnerships within an agency setting.
• Problem-Solving: Proven ability to adapt, solve problems, and offer strategic recommendations to clients.

Position Summary

To plan and execute the sales and promotions and help in the planning of marketing strategies and policies under your supervision.

Primary Responsibilities

• To setup presentation and merchandising of buffet setup in an artistic eye appealing effect and dismantling of all decorations/props after each promotion.
• To keep close rapport with all guests and to maintain an up-to-date mailing list of all regular guests.
• To plan in advance requirements for bookings and promotions, and to coordinate with all staff concerned to facilitate the smooth execution and operation of the events.
• To develop menus in conjunction with the Executive Chef, always keeping in mind food costs, labour cost, facilities of the kitchen, etc.
• To make sure that there are always enough supplies in areas of responsibility and that equipment is well maintained.
• To organize the outlet in an efficient manner to cope with the day-to-day operation and bookings so as to minimize labour costs.
• To ensure that food service is always efficient and effective, and facilities conform to hygiene and sanitary requirements, with excellent customer service and service recovery procedures.
• To verify and approve void checks.
• To develop and implement training program for all staff working under his scope of responsibility.
• To supervise and implement standard of service so as to maintain higher possible standard and quality.
• To conduct daily staff briefing and roll calls so as to provide information on outlet promotions, events, VIPs, etc.
• Previous Experience: Prior Restaurant and Management Experience.
• To participate in market survey on competitors.
• Able to work in a high-temperature kitchen for an extended period of time.
• Able to work nights, weekends, and holidays.
• Able to use touch-sensitive POS System.
• Must be able to take direction and delegate responsibilities.
• Able to work in a fast paced environment.

Looking For a Career Switch into a Fast-Food Service Industry? We Want You!

RESPONSIBILITIES

- Ensure the service level is achieved and exceed our guest expectation through friendliness services and provide clean and comfort dining experience

- Supervise on the efficiency and accuracy of customer order promptly delivery within the established speed of service guidelines

- Supervise/ In charge of the restaurant daily cash handling and security process

- Work with marketing department on marketing plan and launching of new product

- Monitor and maintain of restaurant inventory to ensure sufficient supplies are met for smooth operations

- Be compliant with all government and BK policies/regulations

- Take charge of restaurant’s recruitment, training and operations needs are fulfilled

- Supervise daily operations and effectively retain team talents

- Conduct performance assessment, make recommendations or termination of poor performing crews

QUALIFICATIONS

- Possess a Diploma or Degree in F&B / Hospitality or equivalent qualifications

- Entry level candidates are welcome to apply as training will be provided

- Meticulous and Analytical

- Positive attitude and able to handle pressure

- Able to work evenings, weekends and Public holidays

- Proficiency in Microsoft office

- Preferably having past experience in QSR restaurant

Successful candidates will be placed on a 3 months on-the-job intensive training with Burger King Singapore before commencement of the official position.

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Respond to guest complaints and ensure corrective actions are carried out to resolve their complaints / concerns.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management or the Front Office Manager to be contacted in case of any emergency.
• Perform any other duties as assigned by the immediate superior. Requirements

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Diploma or equivalent in Tourism / Hospitality Management
• Able to perform shift duties, including nights, weekends, and public holidays.
• Well-groomed with excellent interpersonal and communication skills.
• Proficient in Microsoft Office Applications.
• Knowledge in Opera is advantageous

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

We're seeking an experienced Business Development Manager to drive growth and expansion in the space and satellite industry. The ideal candidate will identify and capitalize on new business opportunities, build strategic partnerships, and foster relationships with key stakeholders.

Key Responsibilities:

1. Develop and execute business development strategies to expand our presence in the space and satellite market.

2. Identify and pursue new business opportunities, partnerships, and collaborations.

3. Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders.

4. Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies.

5. Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers.

6. Negotiate and close deals, ensuring revenue growth and profitability.

7. Represent the company at industry conferences, trade shows, and networking events.

Requirements:

1. 3 to 5 years of experience in business development, sales, or marketing within the space and satellite industry.

2. Strong network and connections within the industry.

3. Proven track record of successful business development and deal closure.

4. In-depth knowledge of space and satellite technologies, applications, and market trends.

5. Excellent communication, negotiation, and interpersonal skills.

6. Bachelor's degree in Business Administration, Engineering, or a related field.

Preferred Qualifications:

1. MBA or advanced degree.

2. Experience working with government agencies, space agencies, or international organizations.

3. Familiarity with satellite communications, Earth observation, navigation, or space exploration.

4. Certification in business development or sales (e.g., CBDO, CSO).

Skills:

1. Strategic thinking and planning.

2. Business development and sales.

3. Market research and analysis.

4. Partnership development and management.

5. Negotiation and conflict resolution.

6. Public speaking and presentation.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The HR Executive plays a key role in supporting HR functions, including recruitment, employee engagement, payroll operations, and administration.

This position involves ensuring seamless payroll processing, managing employee records, assisting with policy implementation, and supporting HR projects to enhance the employee experience and compliance with regulations.

Key Responsibilities:

• Payroll Operations:

o Support the payroll vendor to verify payroll data, including attendance, leave records, and claims.

o Address payroll-related queries from employees and resolve discrepancies.

• Employee Records and Documentation:

o Maintain accurate and updated employee records, including personal details, benefits, and contract information.

o Assist in the preparation of employment letters, confirmations, and terminations.

o Ensure compliance with data privacy regulations in managing employee information.

• Recruitment and Onboarding:

o Support recruitment efforts by coordinating job postings, screening resumes, and arranging interviews.

o Assist in the onboarding process, ensuring new hires have a smooth transition and complete all necessary paperwork.

• Employee Engagement and Welfare:

o Contribute to employee engagement initiatives, team-building activities, and welfare programs.

o Act as a point of contact for employee inquiries, providing guidance on HR policies and procedures.

• Compliance and Policy Implementation:

o Ensure HR policies are up-to-date and aligned with legal regulations.

o Support the HR team in implementing and communicating policies and procedures.

• Administration

o Apply, renew and cancel work passes

o Prepare letters (ie. confirmation, acceptance of resignation, certificate of employment)

o All other administrative tasks assigned by the CHRO.

Job Requirements:

• Diploma in Human Resources, Business Administration, or a related field.

• Minimum 1 year of experience in HR operations

• Knowledge in payroll processing is not a must be will be an advantage.

• Proficiency in payroll software and MS Office (Excel, Word, Outlook).

• Strong knowledge of statutory regulations (e.g. CPF, IRAS)

• Excellent communication skills, with a service-oriented approach.

• High attention to detail, analytical skills, and ability to handle confidential information.

• Proactive, organized, and capable of managing multiple HR tasks effectively

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Benefits:

• Basic Salary up to $4,200 with yearly increment based on performance.
• Commission is uncap

Job Description:

This is a full time role for a Tele-Sales Manager located in City Hall. Our client offers the best hair loss treatment & solution for men & women. We are the leading hair centre in Singapore specialising in TCM-based solutions. You will be responsible for centered around telemarketing and sales, requiring you to achieve sales targets while maintaining high standards in call quality and operational efficiency. You’ll promote the company's services by making telemarketing calls to both existing and potential customers, using your knowledge of these services to engage effectively. A key part of the role involves recognizing opportunities to cross-sell or up-sell, boosting revenue through thoughtful recommendations. Converting company-provided leads into sales is another priority, requiring a proactive and persuasive approach. All interactions must adhere strictly to regulations and quality standards, ensuring compliance at every step. Additionally, you’ll be responsible for keeping the customer database current and accurate, reflecting all relevant updates.

Qualifications:

• Minimum Diploma in Business Management
• Prior experience working in telemarketing or sales function and/or the beauty & wellness industry preferred
• Comfortable with outbound calls and stakeholder interactions
• Confident communicator with good verbal skills
• Sufficiently resilient to handle rejection and objections from customers
• Persuasive and committed to meet/exceed sales targets
• Sales-driven and possess a can-do attitude

Responsible for operations within assigned stations, administration and profitability of the bar. This includes the preparation and presentation of all beverages in conformance to product and performance standards, maintaining of operating equipment’s, provide sound suggestions and up selling of food and beverage, and engaging guests in professional and friendly conversations.

Job Responsibilities

• In charge and gives direction to the entire service team, and ensuring adequate coverage according to established practices and maximize on labour potential.
• Have a “hands on” approach leading as an example for his team striving for the optimum guests satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team member’s satisfaction goals.
• Continually focus on achieving outlet profitability through revenue generation and effective cost controls.
• Analyse current market trends and constantly look for opportunities to develop the business through creativity and efficient promotional activities.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Effectively communicate with team members through regular daily & weekly briefings with team members on current key activities and targets.
• Is a team player and helps other hotel departments when operation requires it.
• Work closely with the restaurant service team and the chefs in order to deliver luxury service in the dining area
• Play a leading role in the creation and organisation of F&B events and work closely with the relevant teams including S&M team to organize events professionally and smoothly.
• Update regularly the par stocks for accurate levels according to the activity and F&B promotions.
• Create the Bar Standard Operating Procedures and update them regularly.
• Analyse the operation and the P&L monthly statement and revert with analytic comments for management.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests' feedback promptly.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 2 years experience of similar capacity in the hospitality industry.
• Extensive beverage and cocktail bar service operations knowledge
• In-depth working knowledge of alcoholic and non-alcoholic beverages
• In-depth working knowledge of beverage cost control procedures
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.

Role Description (Secondary)

Responsible for overseeing all construction activities with respect to schedule, performance, procedure, and making recommendations to Project Managers for improvements and corrective actions in the project execution phase. Additionally, the role entails the overseeing of the delivery and use of materials, tools, and equipment, and the quality of construction, staff productivity, and safety. The Deputy Department Manager will also be responsible for all sites’ HSSE Management and compliance with local government and clients’ HSSE regulations.

Duties and Responsibilities

• Construction planning
• Construction cost estimation
• Proposal preparation
• Manpower planning, deployment, and control.
• Coordination for resolving construction issues and managing project schedule.
• Safety mind-set and the ability to develop RA and permit to work applications.
• Written and oral communication with site workers and subcontractors
• Preparation of construction execution plan/ policies.
• Monitoring of work schedule, progress, performance, etc.
• Approving changes in specifications or procedures.
• Preparing reports, handing over procedures / closing out procedures, etc.

Qualifications

• Bachelor’s degree in Mechanical/ Construction Management engineering.
• At least 15years of experience in the field of plant engineering design and construction experience in oil & gas, petrochemical, chemical and industrial plants.
• Supervisory Skills, Construction Safety, and Construction skills
• Ability to independently manage construction work in an operational plant (refinery).
• Good knowledge and experience in construction planning and control throughout an entire EPC project lifecycle (bidding, execution, handover).
• Possess basic understanding of QOHSE requirements.
• Proficient in MS Office & AutoCAD.
• Excellent leadership skills with ability to lead a team of multinational disciplines.
• Good interpersonal, management and decision-making skills.
• Positive attitude and result oriented.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for F&B Outlet Manager to join our Fun and Vibrant team.

As a F&B Outlet Manager, we rely on you to

• Responsible for the proper and profitable function of the assigned F&B outlet
• Monitor and analysis levels of guests satisfaction and maximize guests' returns
• Conduct training and performance appraisal for team members
• Analysis productivity and prepare monthly reports
• Monitors cleanliness & hygiene standards required by HACCP / SFSMS
• Perform any other duties as and when assigned.

We are looking for someone who

• Relevant experience with similar capacity for at least 4 years
• Good communication and people management skills
• Strong organizational skills with ability to multi-task
• Able to communicate priorities and drives departmental goals and results

If you are the right person, what are you waiting for? Click the apply button now!

What’s the job?

Under the general direction of the Front Office Manager and Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial Role at a full-service hotel or at a regional extended-stay hotel. Report to Front Office Manager.
Typically supervises overall operations under Hotel’s Butler Team, in support and partnership with Front Office, Club InterContinental and Uniformed Services Teams.

Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand.

YOUR DAY TO DAY

Financial Returns

• Assists in coordinating the preparation of the departmental annual budget.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the reception desk.
• Supervise Club InterContinental & Butler team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• May also serve as Manager on Duty and supervises the Uniformed Services Team in the absence of Chef Concierge.

People

• Assists in planning for future staffing needs and recruiting in line with company guidelines.
• Prepares and administers detailed on boarding program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensure training needs analysis of Club InterContinental & Butler staff carried out and training programmes are designed and implemented to meet needs.
• Conducts probation and formal performance appraisal in line with company guidelines.
• Maintain up to date staff record and approves leave requests etc.
• Lead and develops Club InterContinental & Butler team in executing upon key butler responsibilities across all facets of the guest experience; performed with an intuitive and anticipative service sequence with flair.
• Management of and development of leadership within Club InterContinental & Butler team, in driving and creation of strategic action plans for team’s performance in accordance with Guest Love index, Quality Audits and pre-determined Key Performance Indicators.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Assists in planning for future staffing needs and recruiting in line with company guidelines; including preparation of detailed onboarding program for new Colleagues.

Guest Experience

• Builds, delivers and maintains a high level of Club InterContinental & Butler experience across the guest journey
• Knows and understands all Club InterContinental guests to deliver intuitive and At Your Side service.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
• Monitor the Club InterContinental & Butler team performance and ensure guests receive prompt, cordial attention
• All issue faced by guests should be promptly resolved, ensuring guest leaves the hotel satisfied.
• Key point of contact for Guests across guest journey (pre arrival, during stay and post departure).
• Works closely with all Head of Departments in ensuring a most seamless delivery of all guest experiences across the Hotel.
• Prides upon the curation of bespoke experiences to the requests of our Guests, and delivery of experiences with renowned partners in the delivery of most memorable experiences for esteemed Guests of InterContinental Singapore.
• Ensures complete resolution of guest feedback and thoroughness in recording of feedback and preferences of all guests.

Responsible Business

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Schedule and regularly conducts routine inspections of area under his/her control.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
• Communicate to the General Manager of his/her guests and updates all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• Prepares efficient work schedule for Club InterContinental Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Perform other duties as assigned or when required to support operations
• May also serve as Manager on Duty.

Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Support Host needs in other departments based on the hotel priorities and anticipated business levels.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Ensure corrective training is implemented based on the feedback received
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
• To undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of two years of previous experience in a front office supervisory in an established or luxury/upscale or boutique hotel.
• managerial position, preferably from an international luxury hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

Responsibilities:

• Participate in the annual performance and rewards cycle including performance appraisals, salary increments, promotions and bonus payments
• Support the review and development of rewards framework and practices (e.g. compensation and benefits benchmarking, salary structure review)
• Manage the implementation of employee benefits programmes (e.g. annual group insurance renewals)
• Provide data support for rewards related exercises and projects (e.g. annual budgeting exercise and ad-hoc cost projections)
• Apply data analytics to provide periodical reporting on HR Dashboard
• Support the strategic review and implementation of HR systems through streamlining existing HR work processes with relevant stakeholders
• Act as the primary point of contact for HR system maintenance (e.g. upgrades/releases, fixes and necessary education to end-users) and system changes/enhancements to maximise data accuracy and work efficiency
• Perform regular data audits and validation in supporting data integrity and consistency

Qualifications:

• Degree in Human Resource Management, Business Management or any related discipline
• Preferably minimum 4 years of work experience in Compensation and Benefits, prior experience in HRIS (e.g. frontier ehr software) maintenance and enhancement would be advantageous
• Highly analytical and meticulous with an eye for numbers & details
• Proficient in Excel and other MS 365 Office applications, Power BI and AI knowledge would be desirable, but not a must
• A resourceful team player with excellent project management, problem-solving, interpersonal and communication skills
• Able to maintain confidentiality in handling of employee data
• Able to multi-task in a dynamic and fast-paced environment

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

• Participate in the annual performance and rewards cycle including performance appraisals, salary increments, promotions and bonus payments
• Support the review and development of rewards framework and practices (e.g. compensation and benefits benchmarking, salary structure review)
• Manage the implementation of employee benefits programmes (e.g. annual group insurance renewals)
• Provide data support for rewards related exercises and projects (e.g. annual budgeting exercise and ad-hoc cost projections)
• Apply data analytics to provide periodical reporting on HR Dashboard
• Support the strategic review and implementation of HR systems through streamlining existing HR work processes with relevant stakeholders
• Act as the primary point of contact for HR system maintenance (e.g. upgrades/releases, fixes and necessary education to end-users) and system changes/enhancements to maximise data accuracy and work efficiency
• Perform regular data audits and validation in supporting data integrity and consistency

• Degree in Human Resource Management, Business Management or any related discipline
• Preferably minimum 4 years of work experience in Compensation and Benefits, prior experience in HRIS (e.g. frontier ehr software) maintenance and enhancement would be advantageous
• Highly analytical and meticulous with an eye for numbers & details
• Proficient in Excel and other MS 365 Office applications, Power BI and AI knowledge would be desirable, but not a must
• A resourceful team player with excellent project management, problem-solving, interpersonal and communication skills
• Able to maintain confidentiality in handling of employee data
• Able to multi-task in a dynamic and fast-paced environment

OVERALL MANAGER OF A CAFE OUTFIT.

ROLE AND RESPONSIBILITY:

IMPROVE REVENUE

MAKE COGS, OPEX, PART-TIME HIRING MORE COST EFFICIENT*

PLANNING STAFF ROSTERING AND HIRING

IMPROVE GOOGLE REVIEWS*

CLEAN UP THE SYSTEMS OF THE CAFE OPRATIONS(SOP'S)

LEAD AND MOTIVATE. OUR CURRENT TEAM

DINNER/NIGHT DRINKS PROGRAM

EVENTS/CATERING

BUSINESS CONTINUITY

IMPROVING CUSTOMER EXPERIENCE AND SERVICE

*QUANTITATIVE KPIs WILL BE CLEAR INDICATIONS WITH EXACT NUMBERS.THE REST OF THE DELIVERABLES WILL BE JUDGED BASED ON PERSONAL JUDGMENT

• Responsible for ensuring that both CAG Employers Information
• Requirements (EIR), LTA Exchange Information Requirements (LTA EIR) and Project BIM Execution Plan (BEP) are implemented on site.
• Responsible for ensuring the capability of Contractors & sub-contractor BIM team are within the EIR documents & to the BEP.
• Responsible for ensuring that all related infrastructure and facilities are
• coordinated in BIM Model before commencement of actual works on Site.
• Responsible for ensuring that all Shop Drawings/Construction drawings are coordinated & updated in BIM Models before commencement of actual works on Site.
• Work with the project team to review BIM models and relevant deliverables submitted by contractors.
• Work with various stakeholders and project team to identify and resolve technical issues submitted by contractors.
• Report and present progress and status with regards to BIM
• implementation and BIM related submission by the Contractor.
• Regular meetings with CAG’s BIM team and FUI Owner’s BIM teams and other stakeholders to share knowledge, recent experiences, ideas and mitigate risks so as to best serve the wider groups and future projects.
• Report any progress and highlight risks in the BIM process to the Employer and other BIM stakeholders.
• Responsible for facilitating and chairing BIM workshops and meetings.
• Assure compliance to CAG’s and FUI Owner’s Information management protocol.
• Report progress and status of model updates to CAG BIM team at the End of each month.
• Responsible for ensuring that all related infrastructure and facilities are provided with asset data requirements that support the FM & O&M digital handover.
• Responsible for ensuring that all related infrastructure and facilities are provided with an accurate as-built models.
• Any other duties deemed necessary by CAG.

Qualification:

• Minimum 10 years of relevant work experience, highly proficient in the use of BIM software and in establishing required processes and procedures and framework for BIM in projects.
• Familiar with various aspects of engineering e.g. Civil, Structural, Architecture, Mechanical, Electrical.
• Possess a Degree in Engineering / Architecture or equivalent.
• Highly motivated and able to work independently, a strong team player and able to handle fast-paced projects.
• Possess good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels and have good presentation skills.
• Shall be continuously under employment under any Consultant/Contractor for a minimum of 5 years and have successfully
• instituted a BIM Company Deployment Plan as well as implemented Project BIM Execution Plan for at least 2 projects.
• Completed a certification course in BIM Management.

KTV Lounge & Nightclub (Work late hours)

• Applicant must at least have more than 5 years of stage performing
• Train & guide the stage crew to improve on their performances
• Schedule and selection of performing artiste for specfic event's performances
• Ensure all stage crew is presentable on stage
• Work closely with the Performing Artiste Manager & Floor Manager in all areas
• Ability to source for Perfomance Artiste (Singers/Dancers)
• Ability to handle Perfomance Artiste/stage management preferred
• People oriented with good PR skills
• Work schedule and time flexibility

Roles & Responsibilities

Assistant Manager Requirements: -

• You will lead and develop shop teams through inspiring practical management and coaching.
• You'll manage and direct retail teams to build sustainable customer relationships and implement strategies for shops to improve sales performance.
• Leading personally in the shops, and growing the shop's business
• Lead, coach and motivate sales teams for better performance
• Take advantage of all available support (visual merchandising, product training, events)
• Maximize the potential of all categories in company and build a loyal customer base
• Understand customer needs, identify potential areas for improvement, and develop a sense of market trends
• Ensure maximum opportunities through effective sales floor management, sales planning and display updates
• Provide consistent and qualitative feedback, coach the team on-site and coach them to improve themselves as sales ambassadors for the store
• Oversee all staffing matters, assist in developing strategies to achieve specified goals to help expand client base
• Assist in the identification, evaluation, business solicitation and market opportunities with various tests based on customer and market needs
• Assist in reviewing, evaluating and developing pricing strategies to improve profitability, tracking customer experience after sales, other responsibilities as assigned
• Assist in the identification, evaluation, business solicitation and market opportunities with various tests based on customer and market needs
• Ability to identify and drive strategies for developing new markets based on market needs
• Assists in reviewing, evaluating and developing pricing strategies to improve profitability, and manages the full range of HR functions including recruiting, payroll, compensation and benefits, employee relations, training and development, and benefits activities.
• Advise and support colleagues on HR related matters
• Leading initiatives in talent development and performance management.
• Participate in the management of annual assessment, salary review and bonus distribution.
• Participate in the organization's talent management and succession planning.
• Review current challenges and launch new workforce initiatives aimed at building win-win partnerships in the HR field.
• Attend senior staff meetings and take minutes.
• Support the senior management team on all HR related matters.

Job Description & Requirements

The Sales Manager keeps well-informed about the operations of the property and market trends, as well as the competition; hunts for new sales leads and promotes the property as often as possible through networking, cold calling, site inspections, presentations etc., to build the client/member base. He/She establishes excellent client/member relationships and builds rapport for client/member retention, and coordinates sales activities with the rest of the sales team.

Sales Manager reports to the Director regularly to update on sales progress and implements activities to achieve the targets set by the department and optimal profits for the organization. He/She also produces reports for tracking and analysis. While meeting the sales targets, he/she has to uphold the high organizational values and ensure business ethics and integrity.

• Promote yoga membership / Personal Training (PT)
• Maintain existing customer base
• Identify and Source for new marketing and business opportunities
• Develop and grow new account
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Promptly manage all sales enquiries and sales leads through setting appointments, providing relevant information to members and conducting tours as required.
• Setting up meeting with potential clients
• Planning and executing sales action plans to engage prospects and follow up on prospects
• Responsible for individual and team targets, lead team to work towards approved daily, weekly and monthly targets.
• Prepare and deliver appropriate presentations of products and services
• Account management. Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
• Providing necessary coaching to sales consultants on studio operations and key performance indicators (KPIs).
• Assist in social media marketing
• Able to travel
• must be flexible in working hours
• experience / certificate in fitness / yoga industry will be preferred

Jobscope:

• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
• Managing the technologies and technical personnel required to develop, manage and deliver training

Requirements:

• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• At least a bachelor’s degree in education, or a related discipline and equivalent in Professional certification

Job Description

• Manage a team in the most efficient manner. Groom, coach and train staff to enable them to carry out their roles effectively and efficiently.
• Responsible for ensuring that commitments to clients (Listed Companies and Private Limited etc) are met with the utmost professional standards. Responsible for overall client management, client retention and client base expansion. Review fee and propose fee increase, where appropriate.
• Possess an in-depth knowledge of existing and potential clients, their industry and key contacts. Meet prospective clients and and follow-through the job.
• Oversee daily operation – preparation and co-ordination of the statutory registers, books and documents, including submission of statutory forms and documents to the Accounting and Corporate Regulatory Authority (ACRA) and Inland Revenue Authority (IRA). For Listed Companies, necessary submission to, Stock Exchange and The Central Depository within the stipulated deadlines.
• Provide and organise training for other department’s staff on updates in the Listing Manual, Companies Act and/or Stock Exchange other rules which may impact other departments
• Participate in the preparation of budgets and forecasts and comparison with previous budget / forecasts.
• Identify and recommend improvements to current policies and procedures, processes and client servicing arrangements in line with current business and regulatory practices and in line with industry practices.

Requirements

• ICSA qualified Chartered Secretary or equivalent related qualification with five (5) to eight (8) years of relevant and related working experience
• In–depth knowledge of Listing Manual, Companies Act, Catalist Rules and Securities and Futures Act, Insolvency, Restructuring and Dissolution Act procedures and guidelines
• Excellent interpersonal & negotiation skills
• Strong communication / presentation skills
• Ability to build team rapport with a willingness to share knowledge
• Ability to lead and motivate a team of professional staff