Indoor Sales Executive (Motorbike)
Salary: $1000 - $1800 basic + Commission (From $300 per sales)
Working Days: 6 Days (Mon - Fri 10:30am-8pm / Sat 10:30am - 6pm)
Working Location: Woodlands

Responsibilities

• Negotiation & closing deals
• Collaboration with internal teams
• Serve walk-in customers and provide products knowledge
• After sales customer service

Requirements

• With retail sales experience and willing to learn

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Service Crew (Café)

Salary: $2200 - $2500

Working Days & Hours: 5 days, 44hrs, rotate shift (Morning & Noon)

Working Location: East Area

Responsibilities:

• Customer Service Excellence:

Scoop ice cream, prepare desserts, coffee, and drinks with flair. Take orders, handle cashiering, and serve orders promptly.

• Ingredients Mastery:

Assist with daily ingredients preparations, ensuring freshness and quality.

• Cafe Ambiance:

Maintain the cafe’s cleanliness and contribute to its inviting atmosphere.

• Operational Support:

Ensure smooth cafe operations during opening and closing shifts.

• Team Collaboration:

Be a team player—assist other positions as needed

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Mt Elizabeth Hospital, Orchard

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Working Timing: Mon to Fri, 9am – 6pm

Working Location: 3 days in office @ Kallang Junction, 2 days WFH

Salary: $2700 - $3300

Responsibilities & Duties

• Manage client portfolio to help our clients improve their traditional, online & social presence.
• Deep understanding of online advertising, Influencer marketing and solid experience in marketing with a customer service approach.
• Develop digital campaigns to increase engagement on social media platforms.
• Implement and manage Google Adwords, Facebook, IG and Tiktok Campaigns
• Generate Ideas and Develop Content for social media platforms
• Monitor and optimize ad campaigns
• Measure Campaign performance using a variety of web analytics tools
• Acquire insight into online marketing trends and keep up-to-date on strategies and best practices

Requirements

• Min Diploma in Marketing/Advertising/ Media or equivalent are welcome to apply
• Experience in client servicing and key account management
• Knowledge and experience in most social media management and trend is a must

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Customer Service Assistant | logistic | Up to $2.5k | 5 Days | Jurong

Basic $1800 - $2500 (With AWS)
Working Days: 5 Days (if required OT will get OT pay)
Working hours: Monday - Friday 8:30am - 6pm
Location: Penjuru road

Job Description

• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting

Requirements

• Minimum 1 year experience in logistics
• Experience in SAP & WMS function will be added advantage
• Computer Literate & Proficient in MS Office

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Working Timing: Mon to Fri, 9am – 6p

Ofccie Location: Kallang Junction, 2 days WFH

Salary: $2600 - $3400

Responsibilities & Duties

• Manage client portfolio to help our clients improve their traditional, online & social presence.
• Deep understanding of online advertising, Influencer marketing and solid experience in marketing with a customer service approach.
• Develop digital campaigns to increase engagement on social media platforms.
• Implement and manage Google Adwords, Facebook, IG and Tiktok Campaigns
• Generate Ideas and Develop Content for social media platforms
• Monitor and optimize ad campaigns
• Measure Campaign performance using a variety of web analytics tools
• Acquire insight into online marketing trends and keep up-to-date on strategies and best practices

Requirements

• Min Diploma in Marketing/Advertising/ Media or equivalent are welcome to apply
• Experience in client servicing and key account management
• Knowledge and experience in most social media management and trend is a must

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Retail Assistant (Clothes)

Basic Salary: SGD 2,200 - SGD 2,400 + Commission

Working Days: 5/6 Days

Operation hours: 10am - 10pm (shift to be discuss )

Working Location: Bugis

Job Responsibilities

• Provide customers with product information, demonstrate and explain product features.
• Guide customers to assist them making purchasing decisions.
• Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically.
• Ensure the overall cleanliness and maintenance of the store.
• Handle refunds and exchanges and associated paperwork.
• Balance cash registers at the end of the shift and make sure that there is sufficient cash change available for the next shift.
• Order low stocks and make sure that newly delivered stock is placed on shelves appropriately.
• Put up store and window displays for products on promotion.
• Ensure that any discrepancies are communicated to your Reporting Manager immediately.
• Take and resolve customers’ complaints and relay complicated ones to the Reporting Manager.
• Any duties as delegated by your Reporting Manager.
• To maintain and follow all procedures as prescribed by the SOP of the Company from time to time

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Retail Sales (Jewellery)

Basic: $3,000 - $4,000 + Team Commission ($100-$500) + Transport allowance ($60-$70) + AWS

Working Days: 5 Days

Working Location: Orchard (Wisma Atria) / Vivo City

Job description:

• Daily store operation & housekeeping
• Inventory check
• Attending client inquiries
• Provide customer service
• Assisting client repair request and follow up on the process
• Daily opening and closing (follow company SOP)
• Cash counting
• Opening closing safe box
• Complete task assigned by manager
• Doing basic paperwork, filing & excel sales report
• Daily settlement

Requirements:

• Experienced in luxury retail OR watches & jewellery
• Able to commit retail shift hours
• Able to work in PH and weekends

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Position title : Junior Marine Surveyor

Salary: Basic $2300 excluding overtime (During peak period OT at least 20 hours) + Allowance depends after probation

Working Days: 5 Day

Working Hours : 8:30am to 5:30pm [Prepared to work irregular hour due to ship schedule/Public Holiday]

Working Location: Islandwide [On ship]

Job Scope

• To attend / carry out various types of survey on board ship and sites on cargo, cargo measuring equipment and marine related activities.
• To perform marine survey onboard vessels and cargo inspection on sites in order to assess and report on their condition for insurance claim.
• To verify the equipment onboard vessel to ensure compliance with various standards or specifications.

Job Requirement

• Nitec/ITE related in marine or Diploma in Nautical, Maritime Studies, Marine Engineering or Marine related from a local polytechnic/private institution.
• Experience onboard vessel will be an advantage.
• Prepare to work at irregular hours including Public Holidays due to ship schedule.
• Opportunity to travel overseas upon satisfactorily performance and skill.
• Successful candidate will be on six months' probation.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Kitchen Crew (Café)

Salary: $2300 - $2500

Working Days & Hours: 5 days, 44hrs, rotate shift (Morning & Noon)

Working Location: East Area

Responsibilities:

● Customer Delight:

Serve with a smile, making every guest feel welcome.

● Culinary Excellence:

Prepare dishes according to prescribed procedures andmaintain high standards.

● Operational Support:

Assist with kitchen opening and closing tasks.

● Hygiene and Cleanliness:

Ensure proper food hygiene and keep the cafesparkling clean.

● Team Collaboration:

Be a reliable team player, supporting other positions asneeded.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Position title : Prime Mover Driver (Class 4)

Salary: Gross $5000 - $6000

Working Days: 5.5 days a week with overtime (12 hrs a day)

Working Hours : 7am - 7pm and 7pm - 7am

Working Location: Boon Lay, Sembawang, Joo Koon

Responsibilities:

• Handle daily goods delivery and collection in a timely and accurate manner
• Loading and unloading of goods safely
• Basic upkeep and housekeeping of vehicle
• Responsible for complying with the drivers' rules & regulations when driving the company's vehicle
• Other ad hoc duties a and when assigned

Requirements:

• Must have Class 4 driving licence
• Has good road safety awareness and practise defensive driving
• Good time management and attendance records

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Sales Executive (Frozen Products)

Salary: $3000 to $3500 + transport reimbursement + company phone and number provided

Working Days: 5 Days - Monday to Friday (9am to 6pm)

Working Location: Boon Lay

Sales Executive

The salesperson is responsible for procure new clients and build long-term and string relationships with existing clients.

Job Scope (Responsibilities):

• Help and also propose to our customers on frozen items
• Provide customers with information about frozen items
• Elevate complaints/ comments to management
• Liaising and good working relationship with admin and accounts department to facilities efficient and timely
• Prepare and execute sales plan
• Prepare monthly sales report
• Procure new clients and build long-term and string relationships with existing clients
• Meet sales and other targets as set by superior
• Gather feedback and information about customer needs, market and competition

Requirements

• Diploma/ degree in sales, marketing, commerce or a related field would be advantageous
• Prior experience in retail would be advantageous

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Customer Service Assistant | logistic | Up to $2.5k | 5 Days | Jurong

Basic $1800 - $2500 (With AWS)
Working Days: 5 Days (if required OT will get OT pay)
Working hours: Monday - Friday 8:30am - 6pm
Location: Penjuru road (move to senoko in 2025 Q1)

Job Description

• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting

Requirements

• Minimum 1 year experience in logistics
• Experience in SAP & WMS function will be added advantage
• Computer Literate & Proficient in MS Office

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Operation Clerk | Up to $2.7k | Air Operation Officer | Training Provided | Changi

Salary range: $2,300.00 to $2,700.00

Location: Changi
Working Hours: Mon to Fri (9am－5.30pm) | Sat 9am to 1.30pm
Working Days: 5.5days

Job scope:

• Air / Sea Permit & GST declaration
• Submission to CCN
• Booking & Preparation of AWB
• Handling Air / Sea documentation
• Preparation on Job Sheet & Billing
• Othe adhoc duties as required
• Training Provided

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Social Worker

Salary : $3500 - $4500
Working days: Monday - Friday
Working hours: 9am - 6pm
Location: Eunos

Job Responsibilities

Case Management

• Assess the community health and social care needs
• Coordinate support and service placement (where required)
• Develop and pilot work flows, protocols and process that facilitate the integration of social and health care for residents
• Develop and implement calendar plan of social and health activities for seniors, with seniors to promote a community climate of multi-racial tolerance, harmony and co-operation among the residents
• Employ strengths-based practice model to work with the service users:
• Identify service user’s physical, emotional and social needs
• Conduct care assessment for service users
• Formulate Individualised Care Plan (ICP) for each service user with relevant stakeholders
• Help service user reach goals and action plans through focusing on personal and environmental strengths
• Follow up to monitor their function, psychological, social / environment status review the ICP with the service user on at least 6 monthly intervals identify, stocktake and assess the strengths and limitations of community assets, including other Community Care service providers
• Make available opportunities to encourage service user’s participation in programmes and activities
• Network with relevant community organisations to develop and strengthen programmes and services for the service users
• Participate in case management discussions with external service providers
• Perform community profiling and identify the needs, interests and capabilities of residents through methods including but not limited to door-knocking, surveys and interviews
• Provide opportunities for service users to remain connected to the community
• Support the team on volunteer management

Administrative

• Assist in the supervision and/or training of persons/students on placement
• Conduct presentations as and when required to external parties
• Keep up-to-date statistics and records of the services rendered
• Liaise with outside agencies on matters related to the service users
• Participate in staff development programme and productivity efforts
• Perform general administrative duties
• Provide clerical and administrative support
• Provide guidance and on-the-job training, including SOP sharing, to staff or volunteers
• Provide secretariat support to staff meetings

Other Duties

• Perform any other duties as assigned by the Programme Manager

Job Requirements

• Graduate Diploma in Social Work or Degree in Social Work
• With relevant experience in Social Service Sector or related field is an advantage
• Training provided

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

• Working hours: Mon to Fri 9am-6pm | Sat 9am-1pm
• Basic Salary : $2500 - $3800
• Location : Islandwide Site
• Office : Pandan Loop – Clementi

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

• Handle Pollution Control Construction Project
• Material & tools planning
• Supervise onsite work.
• Help out with onsite work whenever necessary.
• Purchasing and collection of materials when necessary.
• Solve onsite issues.

Requirement

• Training Provided
• Class 3 Singapore driver license

• Working hour: Monday – Friday (8:30 AM - 5:15 PM)

•Company located at Tuas

• Company transport provided at various MRT stations

• Well Established Marine Engine Company (Listed)

• AWS + Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Assist in developing and posting job advertisements on various platforms.
• Screen resumes, conduct initial interviews, and coordinate interview schedules with hiring managers.
• Prepare employment contracts and handle onboarding for new employeesServe as a point of contact for employee inquiries regarding HR policies and procedures.
• Assist in organizing employee engagement activities and events.
• Prepare and process payroll, ensuring accuracy and timeliness.
• Manage employee benefits, including leave, insurance, and other welfare schemes.
• Coordinate and schedule employee training programs, including internal and external sessions.
• Maintain training records and ensure proper documentation of completed courses.
• Maintain accurate and up-to-date employee records in the HR system.
• Prepare HR-related reports such as headcount, turnover, and leave reports.
• Ensure compliance with local labor laws and employment regulations.
• Assist in the coordination of performance appraisal exercises and processes.
• Assist in the formulation and communication of HR policies and procedures.
• Ensure that company policies comply with relevant legal and regulatory requirements.
• Provide guidance to employees on HR policies and ensure consistent application across the organization.

Requirement

• Diploma or Degree in Human Resource Management or other relevant discipline
• 1 - 3 years of relevant experience in HR role
• Knowledge in InfoTech System is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Work Location: Novena

Working Hours: Monday to Friday Office Hours

Monthly Salary: $2390 per month

6 Months Contract

Responsibilities:

• Assist in recruitment-related operations matters.
• Provide administrative support, including document preparation, filing, and data entry.
• Assist in drafting and posting job descriptions on relevant platforms.
• Coordinating and scheduling interviews between candidates and hiring managers.
• Manage interview logistics, including room bookings and virtual meeting setups.
• Conduct initial resume screenings to identify potential candidates for open positions.
• Maintain accurate records of candidate applications in our recruitment databases.
• Support generation of reports and metrics to support recruitment analytics.

Requirements:

• Diploma and above
• Proficient in MS Office applications i.e. Excel, PowerPoint & Word
• Organized, meticulous and attention to details
• Strong communication skills
• Excellent attention to detail and the ability to prioritize and work under a tight schedule and fast-paced environment
• Ability to adapt to a wide range of work procedure and operational guidelines

Kindly send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Responsibilities:

• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• Conduct new employee orientations and manage the on boarding process.
• Maintain and update employee records and HR databases.
• Coordinate and assist for project deployment.
• Manage payroll processing and ensure timely and accurate salary payments.
• Organize and maintain personnel files and ensure confidentiality.

Requirements:

• Minimum Diploma in Business Administration, Human Resources, Accounting, Finance, or a related field.
• Proven experience as an Administrative, HR, and Accounts Executive or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational and multitasking abilities.
• Strong attention to detail and problem-solving skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Responsibilities:

• Craft & deliver L&D programs aligned with business goals & employee needs (Success & Retention)
• Identify skill gaps and training needs through analysis and employee feedback.
• Source and manage external training providers and internal learning resources.
• Track and measure the effectiveness of L&D programs, demonstrating the impact on employee performance and business success.
• Stay current on industry trends and best practices in L&D.
• Develop & manage employee wellness programs, promoting physical & mental well-being.
• Plan engaging activities to foster a positive company culture.
• Organize employee engagement activities to foster a positive work environment and company culture.
• Lead a seamless onboarding experience for new hires.
• Provide ongoing HR support & answer employee inquiries.
• Any other job assigned by superior.

Requirements:

• Minimum Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 2 years of experience in a generalist HR role, with a strong focus on L&D and/or Employee Welfare.
• Proven experience in designing, developing, and implementing L&D programs.
• Excellent analytical skills with the ability to track and measure the impact of L&D initiatives on employee performance and business success (linking L&D to success factors).
• Experience in managing employee benefits programs and ensuring compliance.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Senior HR & Admin Assistant

Working location: 3 mins walk Tuas Crescent MRT
Working days: Mon to Fri
Working hours: 08:30 am to 05:30 pm
Salary: $2,700.00 to $3,200.00

Responsibilities:

Staffing

• Work with the hiring managers on manpower requests and ensure timely filing of vacancies.
• Manage the entire recruitment process, including candidate screening, onboarding, and offboarding. This includes but is not limited to advertising positions, conducting interviews, securing job offers, and managing internship programs.
• Administer MOM work pass application, renewal, cancellation, and other related matters.

HR Administration

• Maintain and update employees’ p-file in SharePoint, ensuring information is accurate and current.
• Monitoring of staff attendance and providing daily attendance reports to HQ HR.
• Coordinate annual medical check exercises for operational staff.
• Participate in continuous improvement initiatives and assist in updating HR policies & procedures, and the staff handbook.

Employee Relation

• Plan and organize employee engagement programs and activities to improve employee relations and foster a harmonious and motivating work environment.

Office Administration

• Managing office supplies, such as stationery and pantry beverages, ensuring adequate stock at all times.
• Liaise with external vendors and service contractors for administrative needs.
• Sourcing and purchasing of office supplies as needed.
• Issuance of staff uniforms, monitor and ensure timely replenishment of stock
• Coordinating weekly laundry service for soiled jumpsuits and ESD shoes & booties.

Other Duties & Responsibilities

• Perform any other duties and responsibilities as and when assigned by the superior or management.

Requirements:

• Diploma/Basic Certificate in Human Resource Management or equivalent.
• Minimum 2 years of relevant working experience in a similar job scope, preferably in the manufacturing industry.
• Basic knowledge of the Employment Act and MOM regulations.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Description

• Industry/ Organization Type: Precision Manufacturing
• Position Title: Sales Manager
• Working Location: Zhuhai, China
• Working Hours: 5 Days, Mon-Fri (8 am-5.30 pm)
• Salary Package: Basic Salary (Up to￥30K) + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Build and nurture major international client accounts, ensuring alignment with the company’s business objectives.
• Demonstrate strong commercial acumen through comprehensive reporting and impactful presentations.
• Establish and maintain productive professional relationships with key commodity personnel on potential and current assigned customer accounts.
• Collaborate with factory teams in supporting, servicing and managing resources to meet account performance objectives and customers’ expectations.
• Develop and execute strategies to achieve sales targets, covering volume and profit margin goals.
• Proactively assessing, clarifying and validating customer’s needs on an ongoing basis.

APPLY NOW!!!

• Minimum Degree holder in any discipline.
• Minimum 8 to 10 years of experience in a senior sales role.
• Proven ability to develop strong client relationships.
• Experience in the manufacturing sector, specifically with component parts for the 3Cs Industry is preferred.
• Knowledgeable with silicone rubber, plastic injection and/ or metal precision components for non-functional parts.
• Excellent business relationships with major consumer companies’ commodity decision-makers is highly desirable.
• Exhibit leadership skills, high motivation for challenges, and a results-driven mindset.
• Exceptional communication and presentation abilities, with the capability to network with key leaders and decision-makers in targeted companies.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to anraduscn.researcher01(at)gmail.com. Please indicate #67117 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We're getting strong traction with a consumer audience. It's time to move forward to the next phase of our startup. We need a sales manager who has been selling to consumer facing businesses and already has existing local business relationships. You will be our very first hire in Singapore!

We would like Singapore businesses to feature their promotions on Asian-Promotions.com (AP). AP is a new platform with already 65, 000 monthly unique SG visitors and 300, 000 page views.

Check out the benefits of subscribing to AP here:
(Eng) https://asian-promotions.com/advertise-on-ap
or
(CN) https://asian-promotions.com/advertise-on-ap-cn

Online Interview Questions:
What would your strategy be to sell AP subscriptions?

How many are you confident to sell every month, from month 1 to month 6?

How do you plan to achieve this?

Name the first 10 businesses you target to convert.

What do you feel is a fair commission for every subscription?

What support will you require from HQ?

What's this role about?

The Team Manager role in Chubb offers you the opportunity to lead a team of 15 telemarketers who are expected to connect customers with products that meet their needs, by marketing Chubb’s insurance policies to the mass markets through outbound telemarketing.

Responsibilities

• Lead a team of at least 15 Account Development Executives (ADEs) and Senior Sales Executives (SSEs) to achieve key performance indicators (KPIs), which includes sales targets, call quality and operational standards, by providing the necessary assistance, guidance and coaching support
• Monitor the daily team performance, individual staff metrics and manage the team’s break times
• Set KPIs and/or sales targets for individiuals and ensure that these KPIs and/or sales targets are known and met by the individuals
• Provide fair, constructive, and timely feedback towards individual performance expectations and goals
• Assess work performance of individuals and identify their areas of strengths and weaknesses, and develop them where necessary
• Train new hires on selling techniques through demonstration and sharing of best practices
• Review and respond to Quality Assurance reports in order to provide timely feedback to team members
• Conduct roleplays with team members to uplift their skillsets
• Resolve and demonstrate confidence when handling customer issues either on the phone or while assisting team members
• Conduct service recovery calls as and when required
• Manage escalated cases and maintain public relations including any complaints
• Monitor team attendance and agent behavioural issues, and report to supervisor/management when necessary
• Effectively address unprofessional or non-constructive behavior situations that may occur
• Motivate the team to maintain morale and encourage excellence
• Mentor team members on the development of their career goals
• Host team meetings when necesary to ensure that team members are provided with any process changes and/or updated information
• Participate in interviews for recruitment of telemarketers

Note: Relevant training will be provided

Requirements:

• Minimum GCE A-level/STPM or Diploma equivalent in any field
• Have at least 5 years of outbound telemarketing experience in selling insurance products
• Must possess Insurance Certificates in General Insurance (BCP, PGI and HI)
• Proficient in English and a second language
• Have a proven track record in outbound telemarketing
• Demonstrated the ability to effectively coach and guide other telemarketers in succeeding
• Keep-up-to-date with latest trends and world events
• Comfortable to have difficult conversations with team members
• Willingness to share best practices with colleagues