Overview

Reporting to the Director, Development, Training & Volunteer Management (TVM), you will oversee Volunteer Management Functions in Lions Befrienders.

You will play a role in growing, developing and managing a volunteer pool which would include senior volunteers, to support the organisation’s strategic and programmatic goals.

Responsibilities

1. Recruitment: Develop recruitment strategies for volunteers, including social service organisations, community stakeholders, corporate partners and government agencies to support the organisation goals, including reactivation strategies for passive volunteers.

2. VM Policies & Processes & Projects: Evaluate and implement volunteer management practices, policies and processes. Review existing and/or develop new VM projects/events.

3. Training & Development: Develop developmental roadmap and conduct volunteer training to increase volunteers capability, recognition and engagement programmes for sponsors and volunteers.

4. Networking & Stakeholder Management: Identify opportunities for partnerships with social service organisations, community stakeholders, corporate partners and agencies, drive engagement with key stakeholders through various platforms.

5. Budgeting & Reporting: Monitor and provide Management reports, Source, prepare and coordinate projects budget and expenses and submit project reports.

6. Staff Management: Provide guidance and coaching to VM staff.

Requirements

• Degree in Social Work/Gerontology/Training or equivalent.
• Min. 3 years experience in volunteer management and working with wide range of stakeholders from individuals to corporates.
• Possess ACLP or DDDLP (or the equivalent) would be advantageous.
• A passion to enhancing the educational experience for volunteers, and to meet the needs of the community.
• Good leadership and stakeholder management skills, and have worked with various voluntary welfare organisations, communities and institutional settings.
• Possess good communication and interpersonal skill, Strategic thinker with networking aptitude.
• Able to communicate in Mandarin will be an advantage to converse with non-English speaking stakeholders.
• Enjoys working with people of all age groups.

• Permanent headcount, based in Singapore
• Leading Maritime / Shipping company
• Candidates must have relevant experience in credit analysis / risk management

Responsibilities would include:

• Independently review and complete loan documentation for draw down
• Manage and implement the Company’s key risk policies, including (a) counterparty risks (e.g. clients, banks, refund guarantors),(b) market risks (e.g. Interest risks, LTV risks, B/E and asset cash flow risks, FX risks), (c) liquidity risks (e.g. funding, FCF)
• Manage company’s risk management portfolio through monthly / quarterly risk updates including risk mitigating recommendation on credit exposures, charter markets and interest / FX markets without compromising business competitiveness
• Independently review counterparty risks and recommend for approval
• Actively track and monitor loan portfolio including information / financial / loan covenant requirement
• Support the Group Treasurer in raising financing for the group and actively manage term sheet negotiations
• Manage existing banking relationships and develop new banking relationships
• Support cash management discussion of the group

Profile of ideal candidate:

• Bachelor’s degree in any discipline
• 8-10 years of banking experience ideally with exposure to credit analysis / risk management, loan structuring and documentation
• Able to oversee loan documentation process independently, understand loan drawdown, have good knowledge in credit
• Shipping / Transportation / Maritime sector exposure is advantageous
• Excellent self-motivation and problem-solving skills, with the ability to drive tasks to completion, and achieve results
• Strong analytical and evaluation skills, with the capability to think strategically
• Solid verbal and written communication ability
• Meticulous, with keen attention to details, while working in a fast-paced environment
• Driven, proactive, diligent, and strong work ethics
• Positive influence with proven ability to lead, motivate, and empower the team

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22847/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

Reg No. R1548449
BeathChapman Pte Ltd
Licence no. 16S8112

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

• Assist the General Manager in planning and coordinating production schedules to fulfill customer demands.
• Monitor and improve production processes to enhance efficiency and minimize waste.
• Ensure compliance with FSMS, SFA regulations, and environmental standards.
• Supervise and train production staff, promoting a collaborative team culture.
• Analyze production data, report on performance metrics, and identify improvement areas.
• Work closely with maintenance teams to ensure equipment is well-maintained and operational.
• Support quality assurance efforts and resolve production issues as they arise.
• Contribute to budgeting and cost management to achieve financial goals.
• Participate in continuous improvement projects, applying lean manufacturing techniques.
• Aid in inventory management to maintain adequate supply levels for uninterrupted production.

Qualifications:

• Bachelor's degree in Engineering, Manufacturing, or a related field is required.
• Minimum 3 years of experience in manufacturing or operations, with at least 1 year in a supervisory capacity.
• Strong knowledge of manufacturing processes, equipment, and quality control standards.
• Excellent leadership and communication skills, with the ability to motivate and manage diverse teams.
• Proficient in data analysis and experienced with production management software.
• Strong problem-solving skills with a proactive approach to operational challenges.
• Able to work effectively in a fast-paced environment and adapt to shifting priorities.
• Familiarity with ISO 22000 and HACCP standards is an advantage.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

YouTube’s Product Partnerships team accelerates the global growth and innovation of YouTube products by driving new business opportunities through partnerships. We own the business side of new features, products and initiatives that are vital to the success of YouTube. As a team member, you understand the landscape of partnerships opportunities across technology licensing/integrations, marketing, and distribution. You will also craft strategies, define and structure critical partnerships, negotiate agreements, and cultivate our relationships.

Additional job description

In your role, you will lead and establish video commerce on YouTube for the Philippines market. The mission will be to drive adoption, forge key partnerships and help build long-lasting business opportunities for YouTube creators while revolutionizing the e-commerce landscape.

Qualifications

Job responsibilities

• Build, maintain, and evolve external relationships with partners and across the ecosystem, and manage strategic partnerships with entities of all sizes. Drive adoption of YouTube shopping in the Philippines market.
• Develop cross-product area strategic partner initiatives and build go-to-market strategies to meet broader Google goals across rapidly changing industries.
• Ideate and drive complex agreements with potential partners and renewals/expansions for existing partners and build consensus with internal and external executives.
• Serve as the relationship manager for our current existing agreements. Help realize and optimize value from these partnerships while building effective long-term relationships.
• Engage with several internal cross-functional teams across multiple geographies to incubate, launch, improve, and scale new features and user experiences across markets and functional areas.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in business development, partnerships, management consulting, or investment banking, in the Consumer Electronics, Auto, OEMs, Telecom, E-Commerce/Retail, Apps, Ads, Gaming, or Technology industries.
• Experience working with C-level executives and cross-functionally across all levels of management.
• Experience managing agreements or partnerships.

Preferred qualifications

• Experience managing complex, end-to-end partnerships.
• Experience working autonomously in a dynamic, ever-changing, and collaborative environment.
• Ability to identify potential business opportunities, assess financial/business benefit, structure agreements, and discuss terms with strategic partners.
• Excellent communication and influencing skills.
• Ability to communicate in English and Tagalog fluently to support client relationship management in this region as well as effectively work with global partners.

Job Summary:

• Changi
• Variable Bonuses
• Monday - Friday, 9am - 6pm
• Basic up to $10,000
• Transport Allowance $1,100
• Mobile Reimbursement: $150
• MNC

Job Responsibilities:

• Develop and implement sales development strategy considering company capabilities, trade lanes and business plan to meet or exceed assigned sales targets
• Identify and jointly develop differentiators with internal stakeholders that will increase our new customer acquisitions and retentions e.g. IV specialisations and solutions etc
• Identify and win new customer opportunities by developing a strong pipeline and executing the opportunity win plan well
• Establish and manage network of customer contacts in order to build relationships and trust between company and the customer at various levels
• Drive strategies to establish value-creating partnerships with customers
• Transform discussions of potential opportunities into actionable future plans with customers
• Maintain optimal sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Optimise GP and adjust selling prices by monitoring costs, competition, and supply and demand
• Oversee coordination with relevant departments on meeting customers’ requirements
• Write up SOP for each secured customer and go through SOP with concerned operational parties to ensure that all understand the required processes
• Facilitate in resolving service issues with the customer as appropriate and requested
• Update all sales activities in Salesforce to ensure accurate and timely monthly sales reporting to the Country HOS and management
• Develop and coordinate effective use of marketing collateral, materials and all customer related information with relevant team members in marketing and administration
• Perform any other job-related duties as assigned by the reporting manager/ management

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Toh Cheng Jie (Martin)

Registration Number: R23117397

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Assistant Manager, Business Development

Why must you join us?

· Festive Leave

· Birthday Leave

Benefits:

• Attractive remuneration package awaits.
• The opportunity to develop and lead a business unit.
• Rewarding commission/ bonus scheme
• Recognition as an industry expert

Responsibilities:

• Develop new business and service existing clientele
• Identifying, developing, and managing client business relationships as well as selling our recruitment services and negotiating the rates of business.
• Manage the end-to-end recruitment process with a team of consultants
• Achieving monthly KPI

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chan Mui Lee (Sandy)

Registration Number: R1108925

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Duties and Responsibilities

1. Job Description

• Supervise, evaluate and implement the company’s policies for all E&P activities in homes/centre and ensure all activities are in accordance with the organisation’s needs and requirements.
• Formulate, organise, coordinate, monitor, and recommend projects, activities, advise and keep the Management and higher Management on the recommendation for activities.
• Plan, manage, review and recommend suitable strategies and objectives for education and programmes.
• Assess the educational curriculum and the format in which it is being delivered for all centres and review the accompanying tools and resources.
• Supervise staff and identify opportunities for team training and skills advancement.
• Provide leadership and support to Home representatives to enhance current and new educational and programme activities.
• Establish and develop working relationships with stakeholder, schools, corporate bodies, government agencies, voluntary organizations and existing partners.
• Coordinate with various stakeholders to execute activities, manage communications and manage stakeholders’ feedback.
• Ensure that all records, documentations, correspondences and updates are properly maintained and are kept up to date.
• Conduct periodical checks at all centres to ensure activity requirements are in accordance with the organisation policies and procedures.
• Liaise with departmental heads to ensure that all activities are in line with the company policies.
• Establish and carry out proper training programs for employee awareness of regulations to adhere to the rules and regulatory policy.
• Develop and control deadlines including preparation and monitoring of the departmental budget and calendar of events for E&P.
• Source for available governmental and non-governmental grants and aim to maximise ROI.
• Prepare reports and assess activity performances for higher management review and approval.
• Support all PERTAPIS programmes and activities; and perform any other duties assigned by the management as and when required.

2. Candidate Requirements:

• Bachelor’s degree in a relevant field.
• Minimum of 2 years of experience in program management.
• Proven management and leadership skills with the ability to guide and motivate teams.
• Strong critical thinking abilities and expertise in problem-solving.
• Excellent creative and analytical thinking skills.
• Demonstrated ability to work under pressure, effectively plan and manage both personal and team workloads, and delegate tasks as needed.

3. Work Schedule

5 days work week

Monday to Friday: 9am - 6pm

4. Work Location

1 Joo Chiat Complex

***Disclamer: Only shortlisted candidates will be contacted.

As a Social Media manager, you will work closely with our marketing team to create and promote engaging content that resonates with our audience. This role offers a great opportunity to gain hands-on experience in content creation, digital marketing strategies, and analytics, and to develop your skills in a real-world setting.

Jobscope:

• Content creation: Assist in identifying and engaging in social media trends in a way that is relevant for the brand voice
• Data insights: Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Planning and managing: Creating content independently when needed, including shooting, recording, and editing.
• Cross-Functional Collaboration: Partner with internal teams to develop strategic content calendars and campaigns that align with the organisation’s objectives.

Requirements:

• Minimum qualifications of GCE A level or local polytechnic diploma
• Proven experience and capability as a Social Media Manager or similar role would be a plus!
• Strong visual storytelling abilities and proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.) or equivalent design/video editing software.
• Creative and detail oriented, with a strong passion for digital marketing and content creation

Benefits:

• Competitive salary with performance incentives
• Opportunities for further developments, Career progression
• Fun and dynamic work environment
• Opportunities to learn more about the finance industry!

Job Responsibilities:

• Establishing and managing a roadmap for highly complex mechanics and mechatronics integration and trouble shooting capability.
• Develop a cleanroom environment and aligned with goal of becoming a first-tier Contract Manufacturer.
• Propose Key (CAPEX) investments needed for the future, such as cleanroom, cleaning line etc.
• Develop leadership and the appropriate skill set in cleanroom assembly operations to meet the future business demands.
• Establishing a cleanroom facility that aligns with business requirements
• Develop essential competency in Testing and Validation, and Cleanliness and responsible for WoW and cleanroom core processes.
• Develop processes to measure operational performance, tact time, and improving cleanroom assembly efficiency
• Lead and manage the new products or transfer projects and oversee the implementation of various supply chain localizations for the projects and its qualification.
• Develop and mentor the transfer project team to prepare them for independent work, while also ensuring the delivery of the annual production volume.
• Enhance advanced mechatronics integration capabilities for high complexity and high cleanliness cleanroom products, focusing on new product and project transfers.
• Fully accountable for cleanroom business in alignment with the business plan, encompassing revenue generation and product quality, including ISO5/ISO6/ISO7.

Job Requirements:

• Possess Bachelor Degree preferably in Engineering.
• Minimum 5-8 years’ experience in high-complexity mechatronics integration
• Strong leadership, and communication, and interpersonal skills
• Self-motivated and results driven
• Strong Knowledge in highly complex mechanics and mechatronics integration and testing and management of cleanroom operations.
• Adaptable and able to thrive in a fast paced and dynamic result driven environment
• Possess strong analytical and planning skills to manage and execute key transfer projects and new products.
• Strong management skills to lead the team and achieve the desired result.

Job Summary

The Sales Business Risk Manager directs and oversees front to back risks for the Sales Processes within Transaction Banking (TB) Sales. Manage all TB Sales risk universe; not limiting to Cash Sales risks; Cash Mis-selling & Cash Pricing and Trade Sales Risks; Conflicts of interest, Misuse of Sensitive or MNPI, Trade Mis-selling, Trade Pricing and Client Pricing Communications.
Reporting to the Head of Sales Performance Management (SPM), this role manages all Sales related risks globally. The incumbent will focus on the end-to-end Cash and Trade Sales processes risk controls, reporting, governance and supervision. The primary requirements of the role will be to:

• Act as the voice, eyes and ears of the Global Heads of TB Corporate and FI Sales, for all matters related to Risk for Cash and Trade Sales processes.
• Co-ordinate and effectively communicate the implementation of new developments, regulatory initiatives and policy roll outs to impacted Sales teams and Sales processes globally.
• Effectively manage the entire Risk Management agenda for TB Sales globally, along with ensuring targeted Front to Back peer reviews, and the proactive peer review and audit findings
• Coordinate with key stakeholders centrally, regionally and in countries to increase transparency and share key learnings and best practice. Represent TB Corporate and FI Sales in relevant risk forums and discussions.
• Ensure risks in country/region addendums and assessed, escalated, remediated and accepted at appropriate levels.
• Ensure all non-standard activities, dispensations and deviations to standards are risk assessed before they are taken on board.
• Ensure root cause reviews are completed for risk events as per policy timelines and are of superior quality. Actions are tracked and taken to closure. Monitoring shared in TB Sales management global and/or regional forums.
• Drive and manage / participate in the Transaction Banking Global Risk Forum. Provide strategic advice to the forums, committees and respective chairperson to reflect accurate view of market and current position. Ensure absolute adherence to country/region BAU and deadlines, and effective business escalation from risk forums to Group refinement committees.
• Develop control enhancements to ensure that any known risks are controlled within acceptable boundaries and consistent standards. Ensure comprehensive business plans and risk mitigating measures are implemented in country/region, which are cost-effective and scalable.
• Comply with, and cascade, implementation and oversight of TB’s Conduct and Supervision agendas amongst Sales teams globally, ensuring timely and effective delivery against both in line with TB and Sales Scorecard targets towards an enhanced culture of good Conduct
• Oversee the effective design and execution of controls within the country/region, including identification of gaps and remediation of issues, elevating residual risk where appropriate
• Work with SPM team members and TB Risk teams to drive hubbing of control checks where feasible, ensuring continued country oversight and ownership of hubbed checks and processes
• Ensure full focus within Sales teams globally towards compliance with requirements under the Information and Cyber Security Risk Type Framework, in line with Group standards, escalating issues to Group Corporate and FI Sales, where required
• Own the end-to-end implementation of the operational risk framework, standards and policies for the Sales processes globally.

Responsibilities

• Responsible for ensuring that there is a framework in place for the timely identification, assessment, mitigation, reporting and escalation of Risk exposures for TB Sales globally. Assist in the identification and escalation of thematic and horizon risks and the implementation of appropriate controls to mitigate those risks. Be the ‘go-to’ person for the business with regards to the escalation of all operational risk-related incidents/queries/events that arise within the country/region.
• Support TB Sales Heads within the country/region in developing high levels of front to back risk awareness and ownership across the business. Provide structured guidance towards improving MCA ratings in the country/region and drive first line ownership of risk.
• Identify opportunities to improve the effectiveness of the Sales Processes Risk function within the country/region, including the proactive management of control-check hubbing, and driving the ongoing ORF rollouts and the rationalization of existing checks for Sales automation. Additionally, drive and support best practice and create efficiencies, including in the areas of EORP logging, data accuracy, standardisation and reduction of TB Group Management Forum packs, issue identification, etc
• Ensure implementation of, and timely delivery against, TB’s ongoing Conduct Plan within TB Sales, working with local/regional business and CFCC and with the Group Cash and Trade Product and TB Risk Heads to ensure alignment and best practice sharing with other businesses.
• Manage the front to back peer review process and prioritization for Sales in country/region. Ensure and conduct the appropriate level of peer review, audit and risk event ripples in country/region to support development of best practice awareness, including, where appropriate to TB teams outside of Sales via the Head of SPM.
• Engage effectively with Group TB OR, Compliance, FCC, and Business and TB Sales Heads to share and drive strategic and governance insights related to risk management. Be the local owner of risk, conduct and supervision communications for TB Sales.
• For Non-hubbed markets: Be Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards and facilitating the monitoring/collection of any Key Risk Indicators (KRIs). With the process owner ensure sign off on all new and amendments to existing CST’s and that same are tabled at TB Corporate and FI Sales Management and other governance forums. For Hubbed markets, ensure timely execution of CSTs and other control monitors, assess the CST results through constant engagement with GBS team.
• Conduct regular dialogue with TB’s audit teams to better understand their focus and view of risk issues relevant to Sales. Work with country/region Risk teams and Corporate and FI Sales Heads to avoid audit fails and improve results.
• Provide inputs to the Global Head of TB Corporate and FI Sales, Head of SPM and refinement forums, QPR’s (if applicable) related to risk in the country/region, escalating issues, concerns or events as appropriate. Leverage NFRCs and other relevant risk committees to reinforce risk issues and awareness as relates to Sales in the country/region.
• Own the rollout of relevant Group policies across Sales in the country/region. Interact with policy and process owners, as well as relevant business Risk Head(s) to ensure that what is finally agreed is fit for purpose, and practical to implement.
• Oversee the management of Risk Events in the country, driving the right level of awareness, clarity and transparency with regards to the creation of Risk Events on EORP and the production of Risk root Cause Reports for the country. Tightly govern delivery of all remedial actions to plan
• Within the team/s, challenge processes, procedures and policy where there is a more effective way of doing things.
• Ensure timely closure of action items and early warnings to manage delays.
• Ensure Third Party risks are managed for Cash and Trade Sales Processes.

Loss reporting and investigation

• Support TB Corporate and FI Sales Heads in minimizing operational risks and losses and ensure material operational losses are investigated to prevent recurrence as per group policy.
• Responsible for recording operational errors that occur within business that result in financial losses, gains, near misses, reputational damage or danger to people or our reputation. Ensure that significant operational losses are escalated with appropriate root cause analysis completed.

People and Talent:

• Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for the TB Sales teams and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
• Employ, engage and retain high quality people such that the team is skilled and experienced to deliver its obligations. Ensure succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those objectives and responsibilities.
• Review Corporate and FI Sales team structure and capacity plans from a risk angle, in accordance with change in business structure and demand.

Regulatory & Business conduct:

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Create a climate where risk issues are surfaced without fear and resolved as part of our culture.
• Proactive in seeking regular assurance that the Country and Regional R&C teams are performing to an acceptable risk and control standard as per the defined Enterprise Risk Management Framework.
• Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the group’s ability to remain within risk appetite.
• Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Key Stakeholders

• Global Heads of TB Corporate and FI Sales
• Regional/Country Corporate and FI Sales Heads
• Cluster/Country TB Heads
• Group, Cash and Trade COO
• TB R&C Head

Our Ideal Candidate

• 8 years of relevant work experience in a sales / risk role, preferably in financial services sector
• Proactive and positive with the ability to make good / sound decisions and use independent judgement
• Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
• Ability to create effective work relationships across functions & borders
• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Knowledge of the Global regulatory environment and the ongoing developments
• Interpersonal skills in networking, influencing and decision taking

Contributes to:

• Effective governance
• Risk escalation and awareness
• Effective Quality
• Effective Training
• Effective Communication

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities

• Develop and implement data science and AI roadmap and strategy to drive key AI initiatives across the group
• Lead data science and AI team in implementing and managing AI projects throughout their lifecycles to meet business and technical needs
• Set up and maintain sufficient compute infrastructure for training and deploying AI models in a cost efficient manner
• Gather and translate business and technical needs from internal and external stakeholders into metrics that can be optimized by AI models
• Collaborate closely with domain experts (e.g. chemists), IT engineers, software engineers, technology leaders and business leaders to ensure that data science and AI projects meet business and technical requirements
• Prepare presentations and reports on data science and AI project outcomes to facilitate senior management’s decision-making and strategic planning
• Keep abreast of latest developments and trends in data science and AI and implement best practices timely
• Enthusiastic about learning relevant domain knowledge of paints and coatings that is needed to successfully lead and execute data science and AI projects

Requirements

• Bachelor’s, master’s or PhD degree in computer science, AI, data science, electrical engineering, statistics, mathematics or related fields
• Strong knowledge and expertise in data science, AI, machine learning, deep learning, MLOps and project management
• At least 7 – 8 years of experience with leading and implementing data science and AI projects in a business environment
• Experience with programming e.g. Python
• Experience with using machine learning frameworks e.g. PyTorch, TensorFlow, Keras and scikit-learn
• Capable of working independently as well as in teams
• Excellent communication skills for presentations and reports
• Proficient in written and spoken English
• Experience with paints and coatings, chemistry or materials science is a plus
• Able to travel occasionally as and when required.

• Delivering the agreed-upon Gross Margins for the business while maintaining high levels of staff commitment and satisfaction and customer satisfaction and retention in complete accordance with the Group's IMS is the main goal of this position.
• In close collaboration and communication with the Board of Directors and the Senior Management team, other goals include corporate governance, business expansion and enhancement, and tactical management of the Group's operations with the aim of realising the Group Vision.
• Client, guaranteeing ongoing contentment, retention, and expansion.
• Revenue, as stated in the Board of Directors-approved financial estimates.
• People, making sure that the team or teams are highly skilled and motivated to provide results that will help the group realise its vision.
• Procedure, always according to group policy and procedure without exception.
• As shown in the financial estimates above, expenses are within budget.

Qualifications:

• Education: Marine/Maritime background as a sales and marketing executive
• At least seven years of experience working for a reputable maritime services company
• Should possess a background in the maritime business and be known as a visionary in the field.
• Dedicated, focused, and ambitious to innovate within a typical maritime business.
• They ought to be able to view the company as a whole and make equal contributions to the group and the business.
• Good communication skills and the ability to manage and lead others are essential.

Responsibilities:

• Manage projects and supervise site coordination
• Support Sales Designers on interior design scope of work
• Support Design team with space planning and concept development
• Provide macro strategic overview on managing projects

Requirements:

• Min 2-3 years of interior design experience, inclusive of site management experience in residential projects
• Engineering education
• Possess own vehicle/transport is an added advantage

Join a leading Global Asset Management firm as a Corporate Action Manager for a 12-month contract with the opportunity to extend or be converted to permanent.

• Work with outsourced service providers to ensure timely processing of mandatory and voluntary corporate action events across all markets. This includes gold copy validation and creation, sending of election instructions, event processing and settlement and resolving reconciliation breaks
• Oversight of outsourced middle office service provider, proxy voting provider, security lending agent and tax reclaim partner
• Periodically update corporate action procedures to ensure that they remain current and relevant
• Work with Fund Managers and ISS to ensure proxy voting elections are completed
• Support Corporate actions and proxy-related regulatory reporting
• Perform ongoing review of existing processes to ensure control and oversight on middle office service provider remains robust and efficient
• Collaborate with other teams, functions and entities to identify opportunities and drive changes for new and improved workflows and deliver service excellence
• Act as the main liaison point to manage change requests and ad hoc queries raised by stakeholders
• Proactively respond to the questions from all stakeholders and manage expectations, develop and maintain relationship

EXPERIENCE / QUALIFICATIONS

• Minimum 4 years of working experience in a corporate action-related role
• Subject matter expert for corporate actions
• Strong understanding of end-to-end asset management operations, particularly in fundamentals of corporate action and income events
• Strong understanding of operational risk and control framework
• Excellent and proven verbal and written communication skills

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

Senior Project Manager (Construction)

• Construction Industry
• Basic $7,500 - $10,000 (commensurate with experience)
• PB
• 5.5 Days; Timing will be dscussed during the interview
• Location: Singapore River, Central Region

Job Responsibilities:

• Report and assist Project Director (PD) on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals
• Leading and mentoring a project team by setting guidelines and/or procedures, providing advice and supervision when necessary
• Responsible for overall Project Management activities inclusive of overall planning and coordination of project from award of project, design, construction to completion within established budget, schedule and quality standards
• Assist PD in collations of project progress reports e.g. Monthly Report, VO Management, EOT Assessment, Project Progress Updates, etc
• Monitor project development schedule and manage the day-to-day operations of a program, project or function, including developing short and long-range goals, objectives and budgets, coordinating activities with other Contractors
• Conduct technical reviews to ensure compliance with Contractual requirements and target completion date is met
• Liaise with Client’s Representatives, Consultants and/or Contractors engaged on the project and attend regular meetings so as to ensure the progress is on schedule
• Supervise and monitoring the site labor force and monitor the work of Subcontractors including resolve any unexpected construction difficulties and other problems that may arise
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time and identify high risks safety hazard activities before construction and approval of Method Statements - Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit
• Under the WSH Act, employees have a duty to keep their workplace and colleagues safe:(a)Cooperate with employers and follow safety and health procedure; (b)Report unsafe acts and incidents; (c) Do not tamper with safety devices or perform wilful or reckless acts
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit

Job Requirements:

• Degree recognised by Singapore Professional Engineers Board (PEB) in Civil Engineering or equivalent 10 years and more of working experience in the construction industry
• Experience in LTA/Roadworks/MRT/Viaducts projects.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

Position: Kitchen Manager

Halal, Sichuan hotpot and BBQ dining experience in Singapore.

• Working Hour : 6 days , 8hour per day
• Salary : $3000- $3500
• Location : Kinex Mall

Responsibilities:

• Assist the Cook with the preparation of meal ingredients
• Stir and heat soups and sauces
• Wash and store all cooking appliances, instruments, utensils, cutting boards, and dishes
• Organize and store food supplies properly in kitchen, cold room and storeroom
• Any other ad-hoc duties as assigned by the Company

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Cleaning Operations Manager (Commercial and Environmental)

Job Summary:

The Operations Manager (Commercial and Environmental) is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he or she will strategize and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He or She will also mentor the management team as part of succession planning and represents the organisation in meetings with clients, investors and business partners.

He or She is expected to be at our project sites and build relationships with our clients and work closely with the Commercial and Environmental - Operations Executive as part of his role.

This requires him or her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.

Job Responsibilities:

1. Lead teams

- Develop strategy plans to promote organisation core values

- Manage the professionalism of the staff

- Mentor and lead management staff

- Lead organisational succession planning, capability development and employee engagement

2. Drive business operations

- Drive the overall growth of business and operations

- Drive opportunities to improve market visibility and presence of the organisation

- Lead budget planning for the organisation

- Represent and promote the organisation

- Direct the development and review of operation policies and procedures

3. Manage client relationships

- Collaborate with clients to achieve business goals

- Direct the development and review of strategic plans to improve relationships with clients

4. Manage Incidents

- Oversee the conduct and review of contingency plans

- Endorse emergency and crisis management response plans, processes and procedures

- Provide direction on analysed trends of reported incidents

5. Manage cleaning services

- Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

- Ensure cleaning teams adhere to safety measures to during cleaning operation

- Assist in budget planning for cleaning operations

- Review daily cleaning job reports for submission to management

- Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

- Covering of manpower if needed (requires you to do hands-on cleaning)

- Recruiting of manpower for projects

- Resolving all matters/ incidents on site

6. Manage inventory, equipment and maintenance schedule

- Stocktake and allocating of equipment and/or technologies and supplies to project sites

- Identify and recommend suitable equipment and/or technologies to improve cleaning operations

- Implement maintenance schedules for tools and equipment

7. Manage cleaning teams

- Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

8. Manage incidents

- Guide teams to respond to major incidents/emergencies and reporting it to the management

9. Any other tasks as assigned by the reporting officer.

Job Requirements:

- At least 7 year(s) of working experience in the related field is required for this position.

- Preferably Managers specializing in Commercial and Environmental or Facilities Management

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Roles and Responsibilities

• Engage and prospect new offshore clients in regions such as SEA, North Asia & South Asia.
• Understand the financial needs of clients and provide them holistic recommendations & solutions.
• Consistently update clients on the latest market trends and information regarding their insurance & investment portfolio
• Work closely with internal stakeholders (investment specialist, banca specialist etc) to curate personalised solutions for clients.
• Uphold the bank’s customer service standards and comply with all compliance and regulation standards.

Skill and Requirements

• Minimum Diploma required
• Minimum 5 years of wealth management experience
• Strong sales track record
• Strong understanding of cross border regulations
• Strong understanding of financial markets & market trends
• Strong communication & interpersonal skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Claudia

EA Licence No: 11C5502

EAP Registration No: R2199597

*Seeking for an Assistant Relationship Manager with minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for an Assistant RM to be part of their team.

JOB RESPONSIBILITIES

• Assist the Corporate Banker's coverage and managing of the clients
• Conduct credit analysis, write credit papers and reports
• Perform credit reviews for the bank’s client
• Liaise with customers on any queries
• Monitor the bank’s loan portfolio
• Assist in the funding operations
• Ensure proper KYC and documentation
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Job Description

• Industry/ Organization Type: Wholesaler & Manufacturer/ AV Equipment
• Position Title: Project Manager (Audio Visual)
• Working Location: Kallang
• Working Hours: 5 Days (Mon – Fri, 9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Lead, mentor, and manage cross-functional internal teams, including, AV Designers, Drafters, Engineers, Site Engineers, and Safety Officers.
• Collaborate closely with external stakeholders such as Consultants, Main Contractors, Subcontractors, Manufacturers, and Suppliers to ensure the seamless execution and timely delivery of projects.
• Study and analyze schematic designs and construction drawings to create accurate AV construction drawings.
• Oversee project schedules, budgets, and change orders, and manage the Bill of Material (BOM).
• Maintain good relationships with clients, ensuring their expectations are managed.
• Ensure compliance with all relevant regulations, standards, and safety protocols throughout the project lifecycle.
• Plan, manage, and allocate necessary resources to ensure project timelines and goals are met.

APPLY NOW!!!

• Minimum Diploma in any discipline.
• At least 3 years of proven experience in project management for construction sites or A&A works (preferably in M&E or ELV solutions such as CCTV or structured cabling).
• Ability to interpret construction drawings and AV schematics drawing.
• Excellent communication and team management skills.
• With experience in interpreting BIM modelling and/ or with technical knowledge in Audio Visual Products is a plus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70212 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• MNC
• Central
• Permanent Position

Our client, a leading maritime shipping MNC, is looking for suitable talents to join their growing business as Assistant Manager, Terminal Procurement & Strategy.

RESPONSIBILITIES:

• Develop terminal procurement strategy for the assigned Area/s in collaboration with the Area/s and procurement strategy through establishing long term partnership with key vendors at strategic locations for long term value creation, securing capacity and performance based collaboration
• Develop negotiation plans, strategies, securing competitive costs and executing contracts negotiations in collaboration with internal teams
• Support implementation of Global sustainability initiatives and drive with vendors
• Ensure accurate and transparent cost accounting and forecast
• Support cost savings and process improvement efforts
• Initiate feasibility studies for investments or long-term partnerships with operators and develop business plan and financial models for investment/divestment projects
• Review current portfolio of terminals to determine consolidation and/or divestment opportunities
• Drive the end-to-end deal execution process (financial modelling, risk assessments, valuation, due diligence, structuring and closing)
• Prepare expression of interest and bid documents where appropriate
• Act as PMO, lead and coordinate in discussions involving teams from regional organization, corporate shared services (Legal, Finance, Tax, etc.) and external consultants
• Draft and review documents such as joint venture agreements, shareholders agreements service agreements and others
• Perform due diligence to confirm validity of information obtained from potential partners or acquisition targets

REQUIREMENTS:

• Bachelor Degree in Finance, Mathematics, Engineering or related disciplines
• Minimum 4 to 6 years of experience in the Investments Analysis, Financial Statements within Shipping/Logistics industry
• Basic knowledge of financial statement analysis, structure of contracts
• Basic experience in finance modelling with strong analytical skills
• Experience in shipping or logistics Business Process Management and/or IT-related departments would be preferred

OTHER INFORMATION:

• Location: Central
• Working hours: 5 days work week
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We are seeking a dynamic IT Project Manager/Business Analyst to lead the development and deployment of a new healthcare IT product. The ideal candidate will have a blend of technical expertise, project management capabilities, and a knack for stakeholder engagement. This role requires a hands-on approach to managing the project lifecycle, ensuring seamless collaboration between technical and business teams while contributing to coding and development tasks.

Key Responsibilities

Requirements Gathering & Analysis:

• Collaborate with stakeholders to define and document detailed business and technical requirements for the new product.
• Translate business requirements into technical for the development team
• Identify risks and technical challenges at the requirements stage to plan mitigation
• Estimate effort and plan timeline for delivery to propose to the program director

Stakeholder Management:

• Act as the primary point of contact between technical teams and business stakeholders, ensuring alignment of technical deliverables with business objectives.

Development & Coding:

• Contribute technical expertise, particularly in coding with Python and object-oriented programming languages such as Java.
• Leverage full stack development skills to support technical teams during critical project phases.

UI/UX Contribution:

• Provide input into user interface design to ensure it meets user needs and aligns with the product's functionality.

Quality Assurance:

• Lead quality assurance processes, including test case development, to ensure a high-quality product launch.

Problem Solving:

• Tackle project challenges proactively by identifying root causes and delivering practical solutions under tight deadlines.

Communication & Collaboration:

• Clearly articulate complex technical concepts to non-technical stakeholders and present updates to diverse audiences.
• Work closely with cross-functional and geographically distributed teams to achieve project objectives.

Your Profile

Experience:

• At least 3 years managing large-scale IT projects, preferably involving new product development and deployment.

Technical Skills:

• Proficiency in Python and object-oriented programming (e.g., Java).
• Experience in full stack development.
• Familiarity with UI/UX design principles.
• Solid understanding of quality assurance processes.
• Agile development experience.

Soft Skills:

• Strong problem-solving and critical-thinking abilities.
• Ability to convey technical concepts to non-technical audiences.
• Excellent communication, presentation, and interpersonal skills.
• High tolerance for stress and adaptability to dynamic environments.

Preferred Attributes:

• Independent and proactive problem solver.
• Highly organized with exceptional prioritization skills.
• Experience working within cross-functional and distributed teams.

Job Descriptions

• Lead a team of 3D Visualization Specialists for the production of high-quality atmospheric images and illustrations.

• Collaborate with graphic and architectural teams to ensure visually evocative style visualizations for presentations.

• Ensure timely delivery of exceptional quality visualizations within fixed deadlines.

• Generate high-quality atmospheric visualizations and 2D illustrations for competitions and presentations.

• Model 3D forms based on briefs using relevant software applications.

• Support and lead architectural teams in creating impactful visualizations.

• Photograph 3D models for use in 2D visualizations.

• Interpret architectural drawings and concepts.

• Demonstrate proficiency in achieving high-quality outputs across various media.

• Deliver effective in-house presentations.

• Performs other tasks as assigned by the direct supervisor.

Job Requirements

• A recognized bachelor’s degree in Architecture or equivalent

• A minimum of 10-year experience in the similar role

• Portfolio showcasing high-quality graphical work in a professional environment.

• Proficiency in Sketchup, Lumion, Revit, Enscape, and Photoshop is essential.

• Strong interest in art/architecture with a solid understanding of design principles.

• Experience in photography, illustration, or hand drawing is beneficial.

• Experience in creating imagery with a pictorial sensibility is advantageous.

• Keen eye for detail, composition, and visual narrative.

• Technical expertise in the production of images and illustrations.

• Good command of English communication, both spoken and written.

• Proficient in Microsoft Office applications.

• Must have experience working in a Construction Company, preferably with Main Contractor/ Design Firms/ Developer

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.
• Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
• Assist with third party vendor induction and support in managing the performance of third party vendors
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
• Ensure ‘one team approach’ and quality service through daily communication and coordination.
• Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future strength.
• Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG Rewards Club enrolment and recognition.
• Assist guest services agents in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Medical & Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.