Job Responsibilities

· Accurately process end-to-end payroll for all employees, including calculations, deductions, and payments.

· Handle monthly CPF contributions, income tax submissions, and other statutory requirements.

· Ensure timely and accurate payment of salaries, bonuses, and other compensation.

· Stay updated with local payroll regulations and ensure compliance with Singapore employment laws.

· Prepare and submit statutory reports, including IR8A, IR21, and other relevant filings.

· Conduct regular audits to ensure accuracy and compliance.

· Address payroll-related queries from employees promptly and professionally.

· Provide guidance and support regarding payroll policies, procedures, and statutory requirements.

· Maintain and update payroll system records accurately.

· Oversee employee insurance plans, including medical, dental, and life insurance.

· Serve as the main point of contact for employees regarding insurance and benefits-related inquiries.

· Coordinate with insurance brokers to address any issues or updates.

Job Requirements

· Diploma or Bachelor's degree in Human Resources, Business Management, or a related field.

· Minimum of 2 years of experience in payroll processing.

· Strong knowledge of Singapore employment laws, CPF regulations, and tax requirements.

· Prior experience in SAP SuccessFactors and SAP HANA would be advantageous.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Design strategic hiring plans to secure top talent.
• Guide and support the recruitment team to meet staffing needs.
• Partner with managers to align staffing strategies with business needs.
• Manage the complete recruitment lifecycle, from sourcing to onboarding.
• Cultivate a diverse talent pool through strategic outreach efforts.
• Ensure adherence to labor laws and organizational guidelines.
• Facilitate both internal and external audit processes.
• Monitor industry advancements to enhance hiring methodologies.

Requirements

• Recruitment experience in the IT industry is preferred.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Check and verify employees’ attendance and timesheet records
• Maintain employees’ leaves, medical and attendance record
• Prepare documents for work pass applications, renewal and related matters
• Computation of casual labour pay and CPF contributions
• Assist with recruitment and onboarding of new hires
• Prepare and issue Letter of Employment to selected candidates
• Conduct orientation program and briefing to new employees
• Assist with exit clearance and offboarding of outgoing employees
• Provide support to various departments and operational teams
• Perform administrative duties including data entry, calculation, research, comparison and analysis
• Maintain office environment and discipline
• Plan and execute company events or activities
• Support operations team and perform operational duties whenever necessary
• Provide support for special projects
• Perform any other job tasks assigned by the management

Requirements:

• Preferably with prior experience in similar role in Chinese restaurant
• Proficient in Microsoft Office applications
• Able to speak and write Mandarin/Chinese to liaise with Mandarin speaking colleagues
• Team player who is able to work independently
• Meticulous with an eye for details
• Excellent communication and interpersonal skills
• Able to multi-task and handle high volume of work in fast paced environment

Responsibilities

• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.

Requirements:

• Possess a Degree in HR or equivalent
• Minimum 5 years of relevant experience in Learning & Development and HR Operations
• Strong ability in handling confidential and sensitive information
• Possess excellent communication skills and able to communicate well with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L65W97RW

1) Assist the Security Manager in the daily security operation.

2) Provide Security Coverage for Special Functions and Daily Operations.

3) Surveillance of all hotel staff to ensure they abide by the Hotel’s House Rules.

4) Assist with investigations and reports for any cases.

5) Maintain and operate Carpark system.

6) Ensure accountability and tracking of all Lost & Found Properties.

7) Attend all Departmental meetings and in-house training sessions.

8) Prepare and maintain Daily Attendance Record.

9) Report to the relevant departments regarding defects or problem areas observed during daily patrol.

10) Inspect and ensure that all Fire Exit and locking device are in good working condition.

11) Assist the Company Emergency Response Team (CERT).

12) Inspect and maintain all fire fighting equipment. Render first aid to injured persons as and when need arises. Maintain the First Aid box and ensure sufficient supplies.

13) Put up Daily Security Report.

14) Ensure that there is smooth flow of traffic at the carpark and ensure car do not park haphazardly.

15) Attend to minor breakdown calls at the carpark and to rectify minor defects at the carpark machines.

16) Assist in maintaining the guest room door locks and guest room safes

17) Monitoring of CCTVs.

18) Attend Fire Safety training and participate in Fire Drills.

19) To keep the Security Manager posted on all matters of interest involving the Hotel and the department.

20) Any other duties that may be required of him by the Security Manager from time to time.

Job Description

• responsible for the company's brand marketing planning, promotion and other related work, the development of brand marketing plan, and monitor the implementation.
• responsible for market research, analysis, develop product strategies and programs according to market demand.
• plan and organize landing brand promotion activities to enhance brand awareness and reputation.
• responsible for the strategy and execution of the brand's online and offline operation activities, to explore user needs and product core values.
• responsible for brand word-of-mouth management and crisis Public Relation handling to protect the company's brand image.
• coordinate the cooperation of internal departments to promote the smooth implementation of projects.

Job requirements:

• College or above, majoring in marketing, advertising, media, or other related majors.
• 5 years or more experience in brand marketing planning, familiar with the Internet industry market.
• Comfortable hands-on and in excellent market research, data analysis and program development skills.
• the ability to handle crisis public relations, able to deal with brand-related emergencies in a timely manner.
• Fluent in English and Mandarin as there be frequently used with business stakeholders from China.

About us

Bruc Bond simplifies corporate banking. It connects entity clients to a diverse network of partner banks, and manages their relationship seamlessly for the long term with the corporate mission of providing Private Banking experience to Corporates and other financial institutions.

Licensed in Singapore as a Major Payment Institution, Bruc Bond facilitates the opening of bank accounts and enables their ongoing management through its global banking partnerships and secure open-banking platform. The technology allows integration of multiple bank accounts, as well as digital connectivity to global banks and external service providers via APIs so that clients’ transaction banking can be conducted from a single window.

Bruc Bond is FinTech-Certified with a stable growth record in Singapore and overseas.

We provide a favorable working environment with a strong start-up culture including facilities for employees’ professional and individual growth, with particular emphasis on financial services compliance. We present an opportunity for the right candidate to join and grow as part of a team with a global presence, and expanding our licensing footprint.

What you will do for us:

- Be the visible leader and go-to expert of the Company’s Compliance function for both internal and external stake-holders, including financial services regulators

- Maintain and ensure adherence to the Company’s Compliance Manual, including through delivery of associated Training and Effectiveness assessment

- Conduct periodic Business-wide and AML/CTF Risk Assessments, and recommend preventive and detective control actions to senior management

- Through participation in external stake-holder engagements, ensure the business is kept up to date on regulatory change requirements, including timely implementation of control requirements

- Ensure timely and accurate reporting to regulatory bodies

- Participate in continuing education requirements to keep valid necessary professional certifications

- Hands-on implementation of client-specific compliance controls including in the area of AML/CFT Policy & Procedures, Training, Open-reporting, Conflict of Interest, and timely internal testing/independent audits when needed, including execution of conduct of client-specific risk assessment, due diligence to procedures and on-boarding actions

- Conduct and maintain minutes of periodic Policy Compliance Committee deliberations and actions, in order to enable the Company’s Board to discharge its oversight responsibilities

- Assist the CEO and other Functional heads in implementing the company’s growth plans in a compliant manner by working with applicable internal and external stake-holders involved across 3 pillars of our strategy, including development of Digital Asset transactions infrastructure

- Offers growth opportunity to be designated as group Money Laundering Reporting Officer and Chief Compliance Officer for the right candidate

Requirements

- Degree qualified, with minimum 5 years of financial services compliance work experience in Singapore

- Solid technical understanding of financial regulations affecting AML/CFT, KYC, PEP, sanctions and aspects of general compliance

- Demonstrable experience in digital asset storage and transactions management is a must, including implementation of the FATF ‘travel rule’

- Experience in dealing directly with financial services regulators and/or regulatory aspects e.g. payment service act in Singapore

- Ability to engage internal stakeholders and advise and make recommendations on regulatory company policies

- Strong knowledge of MAS regulations; experience working with MAS would be an advantage

- Experience in a compliance role in a financial institution/Bank, preferably in the corporate banking environment

- Professional Certification(s) in the area of Compliance or AML/CTF

Skills

- Ambitious individual ready to take on real responsibilities and drive company policy

- Detail-oriented with an analytical mind, demonstrating strong problem-solving skills and delivering accurate results

- Ability to work on projects alone (self-starter) and set-up monitoring of progress

- Fast and independent learner

- Good team player

- Ability to adapt to rapid changes and deal with certain level of unknown

- Experience in working across time zones when required and flexibility in approach is a must

- Experience in a global organization with multiple locations is an advantage in the present environment

- Use of electronic analytical and communication tools such Microsoft Office suite and remote meetings

Primary Responsibility:

Support the Secretariat team by handling the financial and logistical tasks related to the administration of arbitration cases.

Requirements:

• Diploma in any field
• With a minimum of 2 years of work experience in a clerical / admin role or equivalent
• Strong communication and interpersonal skills
• A good team player who is able to work independently

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Provide excellent support to customers via all relevant communication channels
- Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to company service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Prepares the necessary paperwork, such as quotations and delivery orders .
- Follows up on outstanding enquiries, back orders and customers’ payments.
- Liaise with warehouse for order picking and readiness.
- Assist and liaise with customers on their ad hoc requirements.
- Other ad-hoc duties/tasks assigned by superior.

Job Requirements:
- Minimum GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
- At least 1 year of experience in sales administration or customer service
- Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office applications, particularly Word and Excel is preferred.
- A team player with a strong work ethic and a proactive attitude
- Ability to work efficiently under pressure and meet deadlines
- Exceptional attention to detail and commitment to accuracy

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

HR Officer - Ship Management Company

We are seeking a skilled and experienced HR Officer to join our dynamic team at our Singapore-based Ship Management Company. The ideal candidate will play a crucial role in managing HR functions for our office staff,

Responsibilities:

Organizational Structure and Job Descriptions

- Review and redesign organizational hierarchy, considering interdepartmental relationships and internal workflows

- Analyze and update job descriptions for office staff to ensure alignment between procedures and actual practices

Policy Development and Implementation

- Propose, develop, and implement comprehensive office policies, including (but not limited to:

- Work from Home Policy

- Loan Policies

- Leave Policies

- Travel Allowance

- Phone Benefits / Usage Policies

Performance Management

- Develop metrics to evaluate staff performance

- Create and implement a performance-to-rewards system to identify and recognize high-performing staff

Employee Relations

- Address employee grievances promptly and professionally

- Facilitate conflict resolution to maintain a harmonious workplace

Training and Development

- Assess training needs across departments

- Coordinate and implement development programs to enhance employee skills and performance

Reporting and Analytics

- Prepare and present reports on HR metrics to senior management, including:

- Turnover rates

- Employee satisfaction levels

- Compliance issues

Requirements:

- Bachelor's degree in Human Resources, Business Administration, or related field

- Minimum 3-5 years of experience in HR, preferably in the maritime or shipping industry

- Strong knowledge of Singapore employment laws and regulations

- Experience in managing remote teams and implementing remote work policies

- Excellent communication and interpersonal skills

- Proficiency in HR software and Microsoft Office (Suite)

- Ability to handle confidential information with discretion

Benefits:

- Competitive salary package

- Opportunities for professional development

- Health insurance coverage (Medical/Dental)

If you are passionate about HR and have the skills to drive our organization forward, we encourage you to apply. Join us in creating a positive and productive work environment for our diverse team of professionals in the ship management industry.

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

• Assist the HR team in the process of hiring workers
• Apply work permits for foreign workers (application, renewal, cancellation).
• Perform orientation for newly hired workers and maintain workers' records.
• Process of payroll for workers and submit tax clearance form IR21.

Requirements:

• Nitec and above
• At least 1 year of HR support experience.
• Familiar of any payroll software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Ensure the timely completion of assembly builds and tests in compliance with specified requirements, drawings, and work instructions.
• Assist with gas panel assembly, encompassing the initial stages of pallet assembly, leak testing, and integration, as well as the final stages of functional testing and final quality control inspection.
• Maintain cleanliness and adhere to manufacturing discipline and cleanroom protocols.

Requirements:

• Nitec in Mechanical/ Mechatronics Engineering
• At least 2 years of experience in Manufacturing/Semiconductor industry.
• Able to understand schematic and mechanical drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

EXECUTIVE ASSISTANT TO THE CHIEF SALES OFFICER - SINGAPORE

The Assistant to the CSO will be essential in supporting the CSO in driving Hotel101’s sales initiatives. Responsibilities will include conducting research, preparing reports, managing PowerPoint decks, arranging travel logistics, supporting in overall organization of the sales department. The ideal candidate will be detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment. The position offers substantial learning opportunities and can serve as a stepping stone to explore diverse roles within the company.

Interested parties please email CV and/or cover letter to: [email protected]

RESPONSIBILITIES

• Conduct research and compile relevant information for sales initiatives
• Preparing presentations and documents, including data analysis, and summaries
• Perform administrative tasks such as organization of shared files, so should be familiar with newest technology (platforms, etc.)
• Support in organizing agents, events, roadshows, conferences
• Prioritize and manage tasks efficiently to ensure smooth operation of the CSO’s office
• Manage and maintain the CSO’s calendar, appointments, and travel arrangements
• Coordinate and schedule meetings, both internal and external, and ensure timely communication
• Handle confidential and sensitive information with discretion and professionalism
• Assist in managing development budgets, expenses, and financial records
• Collaborate with other team members to support the organization’s overall development goals

QUALIFICATIONS

• Minimum of 3 years of administrative assistance experience
• Previous financial institution and/or hospitality experience is a plus
• Fluency in English required, additional languages will be a plus
• Exceptional communication and marketing skills
• Knowledge of PowerPoint and Excel is a must, and any creative platform a plus
• Can start immediately
• Based in Singapore

ABOUT HOTEL 101 GLOBAL PTE.LTD.

[www.hotel101global.com] Hotel101 Global Pte. Ltd. is a Singapore-registered worldwide hotel operator and subsidiary of DoubleDragon Corporation. DoubleDragon Corporation, was established by Chairman Edgar Sia II (founder of Mang Inasal) and Co-Chairman Tony Tan Caktiong (founder of Jollibee Foods Corporation). The investment holdings company is publicly listed on the Philippine Stock Exchange (Ticker: DD), with over US$2.8 billion in assets primarily in real estate including CityMall shopping malls, CentralHub industrial warehouse and a pipeline of over 8000 hotel rooms under the Hotel 101 brand.

Responsibilities

• Provide clients with tailored advice on personal loan products, ensuring their financial needs are met effectively.
• Explain loan terms, conditions, and repayment plans clearly and comprehensively.
• Facilitate the entire loan application process, including managing necessary documentation and conducting preliminary credit evaluations.
• Collaborate with compliance teams to ensure applications meet all internal policies and regulatory standards.
• Liaise with internal departments to expedite the approval and disbursement of loans.
• Establish trust-based relationships with clients through consistent communication and dedicated support.
• Address client concerns and resolve issues professionally and efficiently.
• Actively promote loan offerings, engage potential clients, and develop a network of referrals to expand the client base.

Requirements:

• At least 1 year of experience in the financial or lending sector with a solid performance record.
• Familiarity with Singapore’s lending regulations is advantageous.
• Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
• Proven ability to handle sensitive financial data with the utmost confidentiality and professionalism.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L95W9VVY

Job Title: Senior Food Hygiene Officer (FHO) – (Catering Company) (ID7155)
Location: Clementi
Working Hours: Mon to Fri 9am-6.30pm
Salary: $4000-$5000
*Benefits: AL 12days, Performance Bonus

Job Description:
The Food Hygiene Officer ensures that all food safety and hygiene practices comply with local regulations and company standards. This role focuses on monitoring kitchen operations, ensuring hygiene protocols are followed, and implementing corrective actions to maintain a high standard of food safety.

Responsibilities:
• Lead the development and implementation of comprehensive hygiene and safety protocols, ensuring compliance with regulatory standards set by SFA, MUIS, MOM, JTC and other relevant authorities.
• Conduct regular inspections and audits of facilities, identifying areas for improvement and implementing corrective actions to maintain cleanliness and hygiene standards.
• Oversee the training and development of staff members on proper sanitation practices, including food handling, storage, and waste management.
• Collaborate with cross-functional teams to develop and execute crisis management plans, ensuring preparedness for emergencies such as foodborne illness outbreaks or facility-related incidents.
• Manage relationships with vendors and suppliers to ensure the quality and safety of food ingredients and equipment.
• Spearhead initiatives to optimize facility operations, including waste reduction strategies, energy efficiency measures, and cost-saving initiatives.
• Act as the primary point of contact for regulatory inspections and audits by SFA, MUIS, HACCP and ISO, maintaining thorough documentation and records to demonstrate compliance with hygiene standards.
• Analyze data and trends related to facility and food hygiene metrics, providing insights and recommendations for continuous improvement.

Requirements:
• Singaporean or PR only.
• Diploma or certification in Food Hygiene or related field.
• Familiarity with Singapore food safety laws and guidelines.
• Proven experience in food safety or catering operations.
• Excellent organizational and communication skills.
• Attention to detail and ability to manage multiple tasks

Safety Officer (Reporting to: Project Manager)

Salary: $4500 to $5000

Working hours: Monday to Saturday, 44hrs a week

(candidates should be prepared for potential adjustments to the schedule based on project needs or operational requirements)

Location: Seletar North Link [Transport Provided from Punggol MRT]

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Key Responsibilities:

Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

Incident Management: Investigate accidents and near-misses to determine causes, recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM), to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

Documentation and Reporting: Maintain accurate records of safety inspections, safety training sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Requirements:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.

• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.

• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.

• Excellent knowledge of construction site safety practices and legal requirements.

• Ability to work outdoors in varying weather conditions.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Roles & Responsibilities

The successful incumbent will play an integral role in driving the Company’s overall strategies and initiatives and to support the Digital Platform’s roadmap, specifically to enhance and deliver the functions, features, and digital initiatives.

Job Responsibilities

The incumbent will be responsible for:

1. Handling of day-to-day operational tasks with quality standards and consistency

• Monitor, track and collect customer issues and provide system support to achieve customer satisfaction and frictionless experience on our trading platforms.
• Provide timely investigation of issues raised relating to online trading platforms, including dispute investigation and escalation.
• Perform change management activities such as raising JIRA tickets and providing timely customer communications and prompt updates.
• Monitor and ensure timely resolution of all customer issues in collaboration with relevant stakeholders (i.e. Client Services, Trading Representatives, Internal users, IT, etc).
• Manage service downtime, facilitate publication and communications of notices on all digital channels to clients and internal users.

2. Managing customer issues & system support

• Identify channel related issues and collate customer feedback.
• Perform first level investigation and resolve customer issues.
• Track and monitor issues to ensure timely investigation and resolutions.
• Liaise with vendor/service provider on customer resolutions in a timely manner.
• Prepare communications plan for online marketing campaigns and user engagement for service recovery.

3. Business process improvements on customer facing digital channels and functionalities

• Drive and execute process improvements and enhancements on all digital fronts with gold standards on customer and employee journeys.
• Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action points and long term fixes to remove pain points.
• Support Digital Channel’s projects and formulate new ways to improve and enhance the digital customer journey.
• Collaborate with cross functional technology & counterparties (including Operations, Client Services, Marketing, IT, Finance, Legal, Compliance, Risk, and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.

4. Managing and being proactive in driving customer improvements initiatives

• Define business and user journey requirements for enhancements on online trading platforms to address user journey gaps.
• Prepare user requirements, functional specifications, process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.
• Liaise with internal teams to ensure UAT testing, post-deployment verification.
• Ensure project timelines are met and scope performed according to requirements.
• Review, re-engineer and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.
• Prepare user training materials and user guide for user training.
• Formulate test strategies, perform and coordinate user acceptance testing with key stakeholders and seek for sign off.
• Provide post-implementation verification and support to ensure all issues are escalated and resolved in a timely manner.

5. Tracking of stats/data related to digital channels for periodic review

• Perform channel tracking and drive analysis through data.
• Use data to perform customer analysis and track customer satisfactions usage and pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

Training Officer (Day Activity Centre)

• Location: Marine Terrace
• 5 Working Days [Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Changi Biz Park (Expo MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Jobscope

Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

• Singapore Based

• Attractive Salary Package

• Company Benefits & Incentives

Koh Kheng Guan R1980385

The Supreme HR Advisory Pte Ltd 14c7279

Property Officer

Working Location: Ang Mo Kio

Working days: 8.30 am -6.00 pm (Mon-Fri) Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required

Junior: $2,800- $3,000 + HP allowance + VB + AWS.
Senior: $3500 to $3800 + HP allowance + VB + AWS

Job scope:

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract.
• Schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively.
• Perform regular inspections and handle enforcement work at the common property areas and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary.
• Certify completion of jobs undertaken by contractors and to make recommendation for payment thereof.
• To co-ordinate all consultancy works on maintenance matters performed by professional consultants and apply and obtain all necessary licenses and certificates from the relevant authorities where necessary.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Any other ad-hoc duties assigned by your Manager.

Requirements

• Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering or related fields.
• Minimum 1 year of relevant experience.
• ITE with relevant township experience can be considered.
• To conduct site inspections

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Property Officer

Working Location: Ang Mo Kio

Working days: 8.30 am -6.00 pm (Mon-Fri) Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required

Junior: $2,800- $3,000 + HP allowance + VB + AWS.
Senior: $3500 to $3800 + HP allowance + VB + AWS

Job scope:

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract.
• Schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively.
• Perform regular inspections and handle enforcement work at the common property areas and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary.
• Certify completion of jobs undertaken by contractors and to make recommendation for payment thereof.
• To co-ordinate all consultancy works on maintenance matters performed by professional consultants and apply and obtain all necessary licenses and certificates from the relevant authorities where necessary.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Any other ad-hoc duties assigned by your Manager.

Requirements

• Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering or related fields.
• Minimum 1 year of relevant experience.
• ITE with relevant township experience can be considered.
• To conduct site inspections

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

Work with the product delivery committee in rolling out new products

• Represent New Business/Policy servicing team in product meetings with the team manager.
• Work with New Business/Policy servicing teams in coming up with business requirements for submission to product delivery committee to ensure that operational requirements are catered for.
• Work with technology team on UAT test plans and UAT output review and sign off.
• Prepare and conduct training on the new products for New Business/Policy servicing teams.
• Monitor post implementation progress to ensure smooth product roll out
• Document business/handling rules of products launched in the existing SOP/User guides.

Who we are looking for:

• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Proficient in MS Office
• Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
• Able to perform under tight timelines and pressure.
• Courageous in speaking up in meetings/discussions.

Working Experience:

• Knowledge on Life, ILP and Term insurance plans.
• Experienced in UAT testing
• Knowledge across New Business/ Policy Services functions preferred.
• Experienced in product development process

Education:

• Degree holder

Language:

• English

Responsibilities:

You will be performing the following scope of work for a system or a family of systems for the key client:

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.