Job Description

• responsible for the company's brand marketing planning, promotion and other related work, the development of brand marketing plan, and monitor the implementation.
• responsible for market research, analysis, develop product strategies and programs according to market demand.
• plan and organize landing brand promotion activities to enhance brand awareness and reputation.
• responsible for the strategy and execution of the brand's online and offline operation activities, to explore user needs and product core values.
• responsible for brand word-of-mouth management and crisis Public Relation handling to protect the company's brand image.
• coordinate the cooperation of internal departments to promote the smooth implementation of projects.

Job requirements:

• College or above, majoring in marketing, advertising, media, or other related majors.
• 5 years or more experience in brand marketing planning, familiar with the Internet industry market.
• Comfortable hands-on and in excellent market research, data analysis and program development skills.
• the ability to handle crisis public relations, able to deal with brand-related emergencies in a timely manner.
• Fluent in English and Mandarin as there be frequently used with business stakeholders from China.

Responsibilities

• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.

Requirements:

• Possess a Degree in HR or equivalent
• Minimum 5 years of relevant experience in Learning & Development and HR Operations
• Strong ability in handling confidential and sensitive information
• Possess excellent communication skills and able to communicate well with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L65W97RW

Primary Responsibility:

Support the Secretariat team by handling the financial and logistical tasks related to the administration of arbitration cases.

Requirements:

• Diploma in any field
• With a minimum of 2 years of work experience in a clerical / admin role or equivalent
• Strong communication and interpersonal skills
• A good team player who is able to work independently

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Provide excellent support to customers via all relevant communication channels
- Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to company service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Prepares the necessary paperwork, such as quotations and delivery orders .
- Follows up on outstanding enquiries, back orders and customers’ payments.
- Liaise with warehouse for order picking and readiness.
- Assist and liaise with customers on their ad hoc requirements.
- Other ad-hoc duties/tasks assigned by superior.

Job Requirements:
- Minimum GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
- At least 1 year of experience in sales administration or customer service
- Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office applications, particularly Word and Excel is preferred.
- A team player with a strong work ethic and a proactive attitude
- Ability to work efficiently under pressure and meet deadlines
- Exceptional attention to detail and commitment to accuracy

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

The HR Assistant / HR Executive under the workpass and operations team will play an active role in handling foreign work pass application for candidates under the organisation such as the submission, renewal or cancellation of workpass. In addition, he/she will also support other ad-hoc HR operational duties relating to employee engagement events, onboarding and other ad-hoc duties.

RESPONSIBILITIES

Foreign Work Pass Application

• Submission of work pass applications for candidates including supplementary passes and Letter of Consent/Certification
• Renewal of work pass/permit applications for candidates
• Cancellation of work pass/permit applications, supplementary passes and Letter Of Consent/Certification applications for candidates
• Issuance of work and supplementary passes online
• Preparation of appeal letters, other request letters with the MOM for candidates
• Preparation of MOM Monthly Giro report for submission to Finance
• Preparation of Active work pass headcount list for submission to Finance monthly
• Preparation of levy bill and levy adjustment for submission to Finance monthly
• Preparation of renewal list monthly and liaise with business leads on follow up actions
• ·Keep track of MOM card return list and send out to Ops team weekly
• Preparation of residency forms

Onboarding Briefing for New Hires

• Prepare new hire welcome pack
• Conduct briefing on new hires’ first day
• Assist with work pass issuance for foreign new hires

Other HR Administration & Events Management

• Assist in the planning and roll-out of employee engagement events (including set up of office decoration)
• Taking minutes during meetings, liaising with vendors on the event arrangement
• Coordinate with respective business units on participation headcount for events
• Prepare event messages for dissemination during company-wide events

REQUIREMENTS

• Min Diploma in Business/ Human Resource Management
• 1 - 2 years of HR related experience (Preferably in the recruitment industry)
• Able to multi-task and work within tight deadlines
• Excellent communication skills in English
• Strong interpersonal skills and able to interact with staff at all levels
• High degree of initiative and integrity
• Able to work independently with minimum supervision
• Good coordination & follow up skills
• Good planning and prioritization skills
• Ability to negotiate and solve problems to manage tough situations
• Proficient in MS Word, Excel & PowerPoint

If you feel that your profile is suitable for this position, please click on ‘APPLY NOW’ to submit your application. Kindly provide details of your availability and expected salary in your resume. All information will be kept strictly confidential and shortlisted candidates will be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No. 01C4394 • EA Registration No. R22104858 (Nur Zahirah Binti Yoonus)

Position Objective: (the primary reason the position exists)

The main role of the HR Shared Services Executive (Business Operations) is to be the main point of contact for both contractors (Associates) and clients such as helping in contract renewals etc.

Key Responsibilities:

• Manage & provide internal reports on Associates headcount movement & Client’s growth.
• Provide monthly reminder for client holders for Contracts and Work Pass Due.
• Manage end to end onboarding & offboarding formalities.
• Assist in Work Pass Application/Renewal, Contracts extension, termination, resignation, reference checks, leave & claims requests, contractor bonuses.
• Help in the handling of contractor’s disciplinary & grievance issues.
• Provide HR advisory services as required to internal Consultants and Associates.
• Liaise with the payroll team to resolve contractor timesheet & claims issues.
• Liaise with payroll & finance team to resolve client billing issues, overpayments etc.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Position Objective: (the primary reason the position exists)

The main role of the HR Shared Services Assistant (Business Operations) is to be the main point of contact for both contractors (Associates) and clients such as helping in contract renewals etc.

Key Responsibilities:

• Manage & provide internal reports on Associates headcount movement & Client’s growth.
• Provide monthly reminder for client holders for Contracts and Work Pass Due.
• Manage end to end onboarding & offboarding formalities.
• Assist in Work Pass Application/Renewal, Contracts extension, termination, resignation, reference checks, leave & claims requests, contractor bonuses.
• Help in the handling of contractor’s disciplinary & grievance issues.
• Provide HR advisory services as required to internal Consultants and Associates.
• Liaise with the payroll team to resolve contractor timesheet & claims issues.
• Liaise with payroll & finance team to resolve client billing issues, overpayments etc.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Descriptions

• Coordinating and attending to all guest service operations and information requests from guests
• Greet, receive and bid farewell to guests at the front reception counter.
• Collect payment from guests at the front reception counter before letting them enter the lounge.
• Assist customers with their internet access requirements.
• Arrange shower facility for customers.
• Carry out regular checks of all areas of the lounge, such as the food counter, shower room, toilet, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Maintain the customer satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
• Assist in handling ad hoc projects as assigned

Requirements

• Relevant experiences in hotel or hospitality are an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Required to perform shift work (Morning, Afternoon, and Night)
• Will be required to work on weekends, Public Holidays with long-standing hours

• Assist the HR team in the process of hiring workers
• Apply work permits for foreign workers (application, renewal, cancellation).
• Perform orientation for newly hired workers and maintain workers' records.
• Process of payroll for workers and submit tax clearance form IR21.

Requirements:

• Nitec and above
• At least 1 year of HR support experience.
• Familiar of any payroll software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

• Ensure the timely completion of assembly builds and tests in compliance with specified requirements, drawings, and work instructions.
• Assist with gas panel assembly, encompassing the initial stages of pallet assembly, leak testing, and integration, as well as the final stages of functional testing and final quality control inspection.
• Maintain cleanliness and adhere to manufacturing discipline and cleanroom protocols.

Requirements:

• Nitec in Mechanical/ Mechatronics Engineering
• At least 2 years of experience in Manufacturing/Semiconductor industry.
• Able to understand schematic and mechanical drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Screen candidates by reviewing resumes

• Coordinate & follow-up the overall interview, selection, and closing process

• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations

• support the operation of the Technical Training department by assisting with administrative tasks, coordinating training schedules, maintaining records, and liaising with internal and external stakeholders.

other admin PMO related tasks or adhoc task

Skills/Requirement

• Diploma / Bachelor's Degree in Human Resources, Business Administration, or related field

• 2 to 3 years of recruiting experience in IT Field

• Demonstrated ability to establish effective and cooperative working relationships built on trust

• Excellent organizational and time management skills

• Ability to manage a wide range of relationships with a variety of stakeholders

• Proficient in Microsoft Office

• Working knowledge of interview techniques and applicant screening methods

• Deep understanding of employment laws and regulations

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties:

• Help Desk Duties 8.00 AM - 2:30 PM
• Office Duties 2:30 PM – 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:

• IT Support/help desk dutiesIncident administration
  User account deployment
  User security access changes
  End user assistance
  
• Deployment and administrationEnd user equipment
  IT consumables
  Print/scanning
  Voice mobile/fixed line
  
• Investigation, reporting and fault service callsPC / Peripheral hardware / software
  Server / Network Service
  
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Manager (Secondary Role) daily 2:30pm to 5:00pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.

Our client is a nonprofit organization where they strive to make a meaningful impact in our community.

• Facilitate conflict resolution and provide guidance on HR policies.
• Assist in developing and implementing performance improvement plans.
• Participate in HR initiatives and projects to improve organizational effectiveness.
• Support the performance appraisal process, including training managers and employees.

Requirements:

• Diploma and above
• At least 2 years of experience in the full HR spectrum, including recruitment, employee relations, and compliance.
• Knowledge in HRIS systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Learning and Development

• Analyze data on the competencies required and gaps identified in the department for the training needs analysis based on current and future business requirements
• Oversee and manage the end to end L&D process – develop training plan, delivery methods, sourcing for training providers, gathering feedback and analysing data to measure effectiveness of learning outcomes
• Manage and monitor training budgets and grant schemes for learning programmes
• Ensure timely registration of internal or external course applications and follow up as well as notifying staff on the training details
• Coordinate and record of training activities, conduct staff orientation and evaluate training effectiveness

Performance and Talent Management

• Assist and facilitate the annual Performance Appraisal process to measure and promote good performance and career progression processes aligned with policies
• Manage talent reviews and succession planning processes to identify HIPO and grow the talent pool for leadership and critical roles
• Analyse talent movements and progression to improve talent retention and development
• Develop and implement high-potential talent programmes/projects and mentoring and coaching programme

Career Management

• Organization Structure, Job and Career Levels - Ensure organizational structures and spans of control are reviewed to support business strategy and people capabilities
• Design new career pathways and development roadmaps in order to meet current and future organisational development needs

Employee Engagement

• Enhance employee engagement and wellbeing
• Support execution of programmes, initiatives and survey designed to improve employee engagement and well-being workshops and programmes
• Collate employee feedback and suggestions on organisation's employee engagement and wellness initiatives
• Perform any other duties or HR projects as assigned and requested by Manager

Requirement:

• Possess at least a Degree in Business Administration or Human Resources
• At least 5 years’ HR experience in Learning & Development
• Experience in using HRMS (Prosoft preferred)
• Strong comprehension and communication skills, both written and spoken to interface with all levels of people internally and externally
• Have a positive mindset with openness to accept additional challenges and opportunities that comes along
• An individual contributor with strategic thinking, resourceful and proactive

Applicants who are keen , pls send your resume to : [email protected]

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Operation Officer located in Changi. Our client provides full-fledged freight forwarders offering full inter-model transportation services for both inbound and outbound cargos. Your responsibility involves managing import operations, including awaiting pre-alerts to handle cargo release or delivery arrangements. Responsibilities include inspecting cargo at the warehouse for discrepancies and consulting the team leader for further instructions. The role requires regular communication with customers and overseas agents, monitoring emails, and handling customs-related tasks such as pre-declaring permits and submitting shipment details via the CCN system to Singapore Customs. Additional duties include billing, email correspondence, and other air import operations tasks, with a willingness to work overtime as needed.

Qualifications:

• Minimum GCE N/O Level
• Good in MS Office – word, excel, PowerPoint

EXECUTIVE ASSISTANT TO THE CHIEF SALES OFFICER - SINGAPORE

The Assistant to the CSO will be essential in supporting the CSO in driving Hotel101’s sales initiatives. Responsibilities will include conducting research, preparing reports, managing PowerPoint decks, arranging travel logistics, supporting in overall organization of the sales department. The ideal candidate will be detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment. The position offers substantial learning opportunities and can serve as a stepping stone to explore diverse roles within the company.

Interested parties please email CV and/or cover letter to: [email protected]

RESPONSIBILITIES

• Conduct research and compile relevant information for sales initiatives
• Preparing presentations and documents, including data analysis, and summaries
• Perform administrative tasks such as organization of shared files, so should be familiar with newest technology (platforms, etc.)
• Support in organizing agents, events, roadshows, conferences
• Prioritize and manage tasks efficiently to ensure smooth operation of the CSO’s office
• Manage and maintain the CSO’s calendar, appointments, and travel arrangements
• Coordinate and schedule meetings, both internal and external, and ensure timely communication
• Handle confidential and sensitive information with discretion and professionalism
• Assist in managing development budgets, expenses, and financial records
• Collaborate with other team members to support the organization’s overall development goals

QUALIFICATIONS

• Minimum of 3 years of administrative assistance experience
• Previous financial institution and/or hospitality experience is a plus
• Fluency in English required, additional languages will be a plus
• Exceptional communication and marketing skills
• Knowledge of PowerPoint and Excel is a must, and any creative platform a plus
• Can start immediately
• Based in Singapore

ABOUT HOTEL 101 GLOBAL PTE.LTD.

[www.hotel101global.com] Hotel101 Global Pte. Ltd. is a Singapore-registered worldwide hotel operator and subsidiary of DoubleDragon Corporation. DoubleDragon Corporation, was established by Chairman Edgar Sia II (founder of Mang Inasal) and Co-Chairman Tony Tan Caktiong (founder of Jollibee Foods Corporation). The investment holdings company is publicly listed on the Philippine Stock Exchange (Ticker: DD), with over US$2.8 billion in assets primarily in real estate including CityMall shopping malls, CentralHub industrial warehouse and a pipeline of over 8000 hotel rooms under the Hotel 101 brand.

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Operation Officer located in Changi. Our client provides full-fledged freight forwarders offering full inter-model transportation services for both inbound and outbound cargos. Your responsibility involves managing import operations, including awaiting pre-alerts to handle cargo release or delivery arrangements. Responsibilities include inspecting cargo at the warehouse for discrepancies and consulting the team leader for further instructions. The role requires regular communication with customers and overseas agents, monitoring emails, and handling customs-related tasks such as pre-declaring permits and submitting shipment details via the CCN system to Singapore Customs. Additional duties include billing, email correspondence, and other air import operations tasks, with a willingness to work overtime as needed.

Qualifications:

• Minimum GCE N/O Level
• Good in MS Office – word, excel, PowerPoint

Responsibilities

• Provide clients with tailored advice on personal loan products, ensuring their financial needs are met effectively.
• Explain loan terms, conditions, and repayment plans clearly and comprehensively.
• Facilitate the entire loan application process, including managing necessary documentation and conducting preliminary credit evaluations.
• Collaborate with compliance teams to ensure applications meet all internal policies and regulatory standards.
• Liaise with internal departments to expedite the approval and disbursement of loans.
• Establish trust-based relationships with clients through consistent communication and dedicated support.
• Address client concerns and resolve issues professionally and efficiently.
• Actively promote loan offerings, engage potential clients, and develop a network of referrals to expand the client base.

Requirements:

• At least 1 year of experience in the financial or lending sector with a solid performance record.
• Familiarity with Singapore’s lending regulations is advantageous.
• Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
• Proven ability to handle sensitive financial data with the utmost confidentiality and professionalism.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L95W9VVY

Safety Officer (Reporting to: Project Manager)

Salary: $4500 to $5000

Working hours: Monday to Saturday, 44hrs a week

(candidates should be prepared for potential adjustments to the schedule based on project needs or operational requirements)

Location: Seletar North Link [Transport Provided from Punggol MRT]

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Key Responsibilities:

Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

Incident Management: Investigate accidents and near-misses to determine causes, recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM), to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

Documentation and Reporting: Maintain accurate records of safety inspections, safety training sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Requirements:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.

• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.

• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.

• Excellent knowledge of construction site safety practices and legal requirements.

• Ability to work outdoors in varying weather conditions.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Training Officer (Day Activity Centre)

• Location: Marine Terrace
• 5 Working Days [Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Roles & Responsibilities

The successful incumbent will play an integral role in driving the Company’s overall strategies and initiatives and to support the Digital Platform’s roadmap, specifically to enhance and deliver the functions, features, and digital initiatives.

Job Responsibilities

The incumbent will be responsible for:

1. Handling of day-to-day operational tasks with quality standards and consistency

• Monitor, track and collect customer issues and provide system support to achieve customer satisfaction and frictionless experience on our trading platforms.
• Provide timely investigation of issues raised relating to online trading platforms, including dispute investigation and escalation.
• Perform change management activities such as raising JIRA tickets and providing timely customer communications and prompt updates.
• Monitor and ensure timely resolution of all customer issues in collaboration with relevant stakeholders (i.e. Client Services, Trading Representatives, Internal users, IT, etc).
• Manage service downtime, facilitate publication and communications of notices on all digital channels to clients and internal users.

2. Managing customer issues & system support

• Identify channel related issues and collate customer feedback.
• Perform first level investigation and resolve customer issues.
• Track and monitor issues to ensure timely investigation and resolutions.
• Liaise with vendor/service provider on customer resolutions in a timely manner.
• Prepare communications plan for online marketing campaigns and user engagement for service recovery.

3. Business process improvements on customer facing digital channels and functionalities

• Drive and execute process improvements and enhancements on all digital fronts with gold standards on customer and employee journeys.
• Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action points and long term fixes to remove pain points.
• Support Digital Channel’s projects and formulate new ways to improve and enhance the digital customer journey.
• Collaborate with cross functional technology & counterparties (including Operations, Client Services, Marketing, IT, Finance, Legal, Compliance, Risk, and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.

4. Managing and being proactive in driving customer improvements initiatives

• Define business and user journey requirements for enhancements on online trading platforms to address user journey gaps.
• Prepare user requirements, functional specifications, process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.
• Liaise with internal teams to ensure UAT testing, post-deployment verification.
• Ensure project timelines are met and scope performed according to requirements.
• Review, re-engineer and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.
• Prepare user training materials and user guide for user training.
• Formulate test strategies, perform and coordinate user acceptance testing with key stakeholders and seek for sign off.
• Provide post-implementation verification and support to ensure all issues are escalated and resolved in a timely manner.

5. Tracking of stats/data related to digital channels for periodic review

• Perform channel tracking and drive analysis through data.
• Use data to perform customer analysis and track customer satisfactions usage and pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Changi Biz Park (Expo MRT)

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Jobscope

Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

• Singapore Based

• Attractive Salary Package

• Company Benefits & Incentives

Koh Kheng Guan R1980385

The Supreme HR Advisory Pte Ltd 14c7279

Property Officer

Working Location: Ang Mo Kio

Working days: 8.30 am -6.00 pm (Mon-Fri) Able to work beyond normal working hours (5-day work week) and on weekends/ PHs where required

Junior: $2,800- $3,000 + HP allowance + VB + AWS.
Senior: $3500 to $3800 + HP allowance + VB + AWS

Job scope:

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract.
• Schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively.
• Perform regular inspections and handle enforcement work at the common property areas and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary.
• Certify completion of jobs undertaken by contractors and to make recommendation for payment thereof.
• To co-ordinate all consultancy works on maintenance matters performed by professional consultants and apply and obtain all necessary licenses and certificates from the relevant authorities where necessary.
• Responsible of investigate, check and analyze reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Any other ad-hoc duties assigned by your Manager.

Requirements

• Diploma in Facilities Management Services / Estate Management / Building Maintenance / Engineering or related fields.
• Minimum 1 year of relevant experience.
• ITE with relevant township experience can be considered.
• To conduct site inspections

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279