Support IT Support Officer - Microsoft 365 Cloud / Firewall Knowledge / Windows OS, Android and IOS / Level 1 Spport - Tai Seng
3 weeks ago
Our client a leading marine fuel logistics company supply and market bunkers to all types of vessels is hiring a Level 1 - IT Support Officer
IT Supp..
Our client a leading marine fuel logistics company supply and market bunkers to all types of vessels is hiring a Level 1 - IT Support Officer
IT Support Officer
Provide a professional, expert support and administration of the Microsoft 365 cloud environment with a secure, reliable infrastructure.
Minimum Requirements:
- Hand on experience as Global Admin for M365 or experience in the following modules such as user administration, Intune management and security management is required
- More than 2 years of experience work as L1 support in mid to large enterprise with headcount more than 100
- Strong customer service and communication skill with knowledge of know-how to translate technical issue effectively to the users
- Strong problem-solving skills for endpoint devices (Windows OS, Android and IOS) and troubleshooting network related issue
- Ability to work independently and can contribute as a team
- Firewall knowledge is not mandatory, but good to have
Job responsibilities:
- Independently research, design, develop, and deploy Microsoft 365 solutions for the company
- Administer the Microsoft 365 environment, ensuring availability, reliability, and performance
- Monitor system health and regularly review, analyze, and test systems for performance
- Perform annual hardware refresh for endpoint devices and network equipment
- Provide regular update, backups, and restores as needed
- Collaborate with internal stakeholders to maximize functionality and user experience
- Provide onboarding and offboarding for new hire/leaver
- Documenting system configuration, process and IT user guide
- Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels)
- Opportunity to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue
- Role as an IT procurement officer and work closely with vendor and purchasing team
- Monitor and manage the billings and subscriptions for SAAS and M365
- Manage IT hardware and software inventory
- Conduct daily IT operation daily checklist, monthly checklist and annual checklist.
Other information
- Work Location - Northeast KIM CHUAN. TAI Seng MRT
- 5 days' work week from 9am - 6pm
- Basic salary ranging from $2,500 - $4,000 with AWS and Variable Bonus for candidates
If you bring along similar(Notice experience. Interested applicant. Kindly send in your resume. We regret only shortlisted candidates will be notified.
EA License No. 14C7092
EA Registration No: R1110882
EA Personnel: Lee Ming Er
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