2419 - Customer Service Executive [ 1 year contract (With potential for renewal) // 5 days // up to $4500 // North Bridge ]
Full-time
Senior Executive
3 weeks ago
Working Days: 5 days (Mon-Fri)
Working Timing: 830am – 530pm
Working Location: North Bridge Road
Starting Salary: $3000 - $4,500
The C..
- Working Days: 5 days (Mon-Fri)
- Working Timing: 830am – 530pm
- Working Location: North Bridge Road
- Starting Salary: $3000 - $4,500
The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.
Responsibilities:
- Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
- Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
- Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
- Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
- Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
- Responsible for clean shipping documents for drop shipments from our production plants.
- Meticulous preparation of final set of shipping documents in line with customer and/or LC
- requirements, for submission to bank.
- Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
- Communicate order status to country sales teams on periodic basis.
- Ad hoc tasks/duties that may be assigned as and when necessary.
Requirements:
- Diploma/Degree in relevant field
- Experience in managing OTC for customers around the region
- Possess strong working knowledge and negotiation of Letters of Credit via banks.
- Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
- Have experience in SAP R3 or S4 Hana.
- Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.
Whatsapp: +65 8525 2419
Email: [email protected]
Tan Man Ee Reg No: R22108289
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
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