The Boarding Officer/Ship Agent (Operations) is the first point of contact for vessels arriving into the port and processes all necessary formalities and declarations in a timely manner to ensure smooth entry and departure of ships assigned. He/She ensures full compliance to statutory formalities and factual declarations. The Boarding Officer/Ship Agent (Operations) identifies bottlenecks to propose improvements to the organisation's workflow and assists with its subsequent implementation.

The Boarding Officer/Ship Agent (Operations) is expected to establish good relationships with the Ship Captain and Chief Engineer of the ship, and is an organised person who is able to juggle the demands of paperwork and on-site work. He/She may be expected to work irregular hours to cater to the different arrival times of ships, and cope with unanticipated events and tight work schedules.

· Acquire and allocate resources to support operations.

· Attend at sites to monitor cargo loading and unloading operations.

· Handle cargo documentations, invoices and inwards shipment.

· Identify and solicit prospective clients.

· Liaise with clients on status of cargo clearance.

· Liaise with local agencies on daily work matters.

· Monitor vessel arrival and departure.

· Optimise utilisation of resources.

· Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

· Process all formalities and declarations in a timely manner to ensure smooth entry/departure of ships assigned.

· Propose workflow improvements to improve efficiency.

· Solve problems arising in the course of work.

· Supervise and guide Shipping Clerks (Documentation).

Marine Service Engineer

Salary: $3,000 to $5,000+Transport allowaance+AWS+VB

Office location: Tuas South Ave 10, T99, Working on site

Working Days: 5 days, Monday to Friday

Working Hours: 8.30am-5.30pm

We are looking for candidates with:

• A diploma/degree in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• At least 2 years of experience in Engine Repair & Maintenance.
• training will be provided.

Roles & Responsibilities:

• Conduct repair, maintenance, or overhaul of marine diesel engines (2 & 4 stroke) under the guidance of Engineers/Technicians.
• Adhere to all requirements for jobs in shipyards or anchorages.
• Lift and shift heavy engine components to and from the workshop for repair/reconditioning.
• Ensure prompt response and effective communication with customers.
• Perform additional tasks as assigned by the Operation Manager.

Job Requirements:

• Relevant marine/mechanical/engineering qualification.
• Hands-on experience in troubleshooting, maintenance, and repair is an advantage.
• training will be provided.
• Willingness to work in a shipyard/anchorage environment.
• Ability to work overtime when necessary.

The primary objective of this role is to conduct the BSC sales review of agencies and ensure that Financial Adviser Representatives comply with the Group BSC Standard, as well as minimum control standards and regulatory requirements.

Key Responsibilities:

• Collation, scrubbing of BSC data and distribution of BSC transactions amongst the BSC team members.
• Conduct post-transaction BSC review of BSC transactions for each BSC measurement quarter to align with the BSC standards and processes across entities.
• Performs BSC Client callbacks, trigger/send/review of BSC Client Survey forms.
• Follow up on Client Service Recovery (CSR) rectifications and ensure all CSR rectifications are duly completed.
• Conduct ad-hoc/regular training / guide Financial Adviser Representatives / Supervisors on common infractions.
• Provide secretarial support and related activities for the BSC Appeals Committee.
• Perform regular/thematic/ad-hoc audits to ensure compliance to relevant legislation and company policies and procedures e.g. review of switching/replacement of policies, thematic switching, Anomalous Advisers model, where applicable etc.
• Review of Mystery Shopping Results by external party eg. LIA, 3rd party vendor etc
• Handle queries from either other departments, Financial Adviser Representatives and/or Branches on BSC related matters.
• Implement the Group requirements for compliance with MAS Consultation Papers that impacts BSC.
• Stay abreast of the MAS/FAA and related regulatory requirements.
• Participate in the enhancement of eFNA system in terms of evaluating the user stories and conducting UAT testing of new/revised system.
• Any other ad-hoc duties as advised by Management.

Requirements:

• An experienced individual with relevant experience in BSC framework, disciplinary and conduct framework is an added advantage.
• Good knowledge of regulations and industry guidelines applicable to the financial industry such as Financial Adviser Acts/Regulations/Notices/Guidelines etc. of Singapore.
• Degree, preferably in Business Insurance or Finance related fields or professional qualifications.
• At least 1-3 years experience in the financial industry covering related areas such as market conduct, compliance, internal controls or audit.
• Experience in dealing with Distribution functions is an added advantage.

Company Reg No.: 201131609D | License No.: 24S2411| Reg No: R1435178, Nadiah Marican

• Patrolling duties of premises using patrolling vehicles
• Assist tenants and visitors when necessary
• Incident management services using smartphone app
• Access control management using VMS technology
• Prior experience in the security industry is an advantage
• Any other associated tasks and responsbilities assigned from time to time

Join our team and help us transform industrial waste into valuable resources for a sustainable future! We're looking for individuals who are passionate about the environment and want to make a difference. If you're a resourceful problem solver with excellent people skills, we want to hear from you.

We're seeking spirited individuals with high positive energy levels to join our Field Services and Production team. As part of our team, you'll be responsible for ensuring safety round the operations of our Acid Treatement & Recovery, Thermal processes, High Temperature Incinerator and Industrial Waste Water Treatment System for Hazardous Waste, Waste Plastic to Oil Conversion process.

If you're a happy and motivated individual with a passion for sustainability, we encourage you to apply today and become a part of our mission to create a better world for future generations.

• Candidate must possess at least Bachelors Degree of above in Science, Engineering or equivalent.
• At least 6 Year(s) of relevant working experience
• Practitioner of Sustainablity and WSH
• Familiar with Local relevant WSH regulations and compliance, ISO 45000
• Preferably with working qualified knowledge of Hazardous Materials and Substances, Fire Safety
• Certifications in Safety and/or other specialisations

1.Perform daily financial operations roles:

1. Handling of petty cash and daily expenses
2. Managing inward/outward payments and telegraphic transfers
3. Weekly updating of bank ledger for all bank accounts (excel)
4. Post sales invoices into Sage (accounting software) on monthly basis
5. Preparation of quarterly GST submissions and annual corporate tax submissions to IRAS
6. Perform reconciliation and provide supporting documents for audits annually to Chartered Public Accountant after AGM

2. Perform monthly closings, which consists of the following roles and responsibilities:

1. Bookkeeping, issuing, Bank reconciliation and filing invoices and payments bills timely
2. Accounts receivables and Accounts Payable review and reconcile sub ledger to general ledger and verify invoices timely and accurately
3. Handle full set of accounts
4. Preparation of monthly management accounts and annual financial statements in accordance with financial reporting standards

3. Payroll

1. Ensure headcount of 60 monthly and part-time staff salary payments via Sage Payroll System, together with reimbursement claims, are processed promptly.
2. Ensure compliance with local tax rules and local legislations for payroll, benefits, and leave administration
3. Monitor and approve submission of leave claims from Sage Employee Self Service System
4. Respond to staff enquiries for payroll matters
5. Submit employees’ income information to Inland Revenue Authority of Singapore via Auto-Inclusion Scheme.
6. Prepare and submit monthly contributions details to Central Provident Fund Board via Sage Payroll software.

4. Assist any other such daily/ general/ ad-hoc as assigned.

Requirements:

1. 5.5-day work week (Including Saturday, Sunday or Public Holiday)
2. Minimum Degree in Finance, Accounting or Business fields
3. 3-4 years of relevant experience preferred
4. Experience working in fast paced SME environment
5. Responsible to be on-call offsite during weekends and PH
6. Able to work independently with good initiative, self-motivated and a team player

Telemarketeer

Job description:

• Call and schedule appointments for company and staff
• Office hours only (MIN 3 HRS)
• WFH
• Able to handle simple admin duties

- High incentives

- No Experience Needed

-Good job opportunities and chances for swift career progression.

Only 1 day to come office which is the interview day;remainder of the days wfh

SLOTS ARE LIMITED

INTERESTED PARTIES CAN CONTACT 97234992

The WSH Officer is responsible for carrying out all the environmental, health and safety tasks to create and maintain a safe workplace and culture.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Discharge duties as relevant in the WSH Act, WSH (Workplace Safety and Health (Officers) Regulations and Environmental Public Health Act
• Implement and maintain proper procedures of WSHE management, administrative and recording system
• Assist the WSHE committee chairman, act as secretary to the committee and provide guidance to the members in carrying out their safety duties
• Conduct team/ individual WSHE inspections and produce relevant reports and follow-ups
• Organize / conduct WSHE briefing/ training to all employees
• Investigate every incident/ accident and develop preventive measures
• Ensure risk assessment control measures are implemented for their activities.
• Be prepared to stop work or to notify the Site Manager in the event of any WSHE deviations

Value Add of Position

• In-depth knowledge of WSHE legal guidelines to advise and facilitate site activities

Qualifications and Education Requirements

• Education: Minimum Specialist Diploma in Safety, Health and Environment as stipulated in the Singapore Ministry of Manpower’s accepted WSH-related qualifications
• Experience: Minimum 3 years of experience in the Construction industry
• Experience in PPVC will be preferable
• Registered WSHO with Ministry of Manpower
• Registered Environmental Control Officer with National Environment Agency

Job Description

• Provide HR administrative and corporate services
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claim, grants, programmes and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims
• Assist with promotion/demotion process and awards
• Conduct gift valuation and manage welfare grants for personnel
• Other ad-hoc duties assigned

* 8-10 Weeks of lead time before starting work - Pre-Employment Administration

Requirements

• Diploma in HR or relevant discipline or A-Level with minimally one year of experience
• Singaporeans only
• Proficient in Microsoft Office especially Excel

Other Information:

• Locations: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations)
• Salary: $2400 - $2800
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 Years contract (renewable )
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

• Maintaining physical and digital personnel records(such as employment contract, employment letter etc.)
• Update HR databases (e.g. new hires, separations, vacation and sick leaves)
• Prepare paperwork for HR policies and procedures
• Foreign worker medical insurance, security bond and etc.
• Assist in recruitment process including job posting, conducting interviews, on and off boarding of the candidates.
• Assist HR department in HR and Administrative duties.
• Maintain and manage office stationaries, supplies, & pantry
• Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes
• Update internal databases with new hire information
• Create and distribute guidelines and FAQ documents about company policies
• Schedule job interviews and contact candidates as needed
• Develop training and onboarding material
• Other ad-hoc duties.

Requirement

• Candidate must possess at least Diploma/Advanced/Higher/Graduate/Diploma in Human Resource Management or equivalent
• Good communication and interpersonal skills
• Proficient in Words and Excel
• Proactive and able to execute tasks within tight deadlines
• Preferably specialized in Human Resources or equivalent

Working Hours: Monday-Friday 9am-6pm

• Maintaining physical and digital personnel records(such as employment contract, employment letter etc.)
• Update HR databases (e.g. new hires, separations, vacation and sick leaves)
• Prepare paperwork for HR policies and procedures
• Foreign worker medical insurance, security bond and etc.
• Assist in recruitment process including job posting, conducting interviews, on and off boarding of the candidates.
• Assist HR department in HR and Administrative duties.
• Maintain and manage office stationaries, supplies, & pantry
• Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes
• Update internal databases with new hire information
• Create and distribute guidelines and FAQ documents about company policies
• Schedule job interviews and contact candidates as needed
• Develop training and onboarding material
• Other ad-hoc duties.

Requirement

• Candidate must possess at least Diploma/Advanced/Higher/Graduate/Diploma in Human Resource Management or equivalent
• Good communication and interpersonal skills
• Proficient in Words and Excel
• Proactive and able to execute tasks within tight deadlines
• Preferably specialized in Human Resources or equivalent

Working Hours: Monday-Friday 9am-6pm

RESPONSIBILITIES:

1. HR Administration:

• Handle all office administrative work such staff records, work pass application and monitoring
• Administer employee benefits, insurance updates, claims processing, and medical coverage.
• Maintain HR databases and update policies, procedures, and Company employee handbook.
• Keep record of staff leave and employee’s training records
• Administer training grants and government-related claims (CPF Levy Waiver, Maternity & Paternity claims, Childcare Leave claim)
• Handle all office purchases, like stationeries and pantry needs
• Must understand and follow up with all MOM rules and requirements for employment
• Support HR Recruitment

2. Payroll Processing:

• Responsible for monthly payroll processing.
• Manage end-to-end payroll processes, including salary computation, statutory submissions, payslip generation and summary report.
• Ensure accurate and timely calculations of overtime, leave, and payroll adjustments while maintaining strict confidentiality
• Address and resolve payroll-related queries with a discreet approach
• Liaise with government bodies for statutory submissions and compliance
• Responsible for statutory payment submission like CPF, IR8A, IR21, MOM and related market surveys, childcare leaves, maternity leaves, paternity leaves and NS Claims
• Perform ad-hoc duties as required.

REQUIREMENTS:

• Diploma/Degree in HR Management or equivalent with at least 4-5 years of relevant working experience.
• Proficient in Payroll sytem and MS Office especially in Excel and PowerPoint.
• Good communication skills, interpersonal and influencing skills
• Able to interact with other employees from different levels
• Ability to work under pressure and to thrive in a fast-paced environment

Job Description

• To support HR recruiting activities
• General HR and Administrative duties
• Publish job posting at all job portal
• Liaise with recruitment agency to source candidates
• To shortlist candidates and arrange interview
• Conduct interview and update recruitment status to management

Job Requirement

• At least 1 year of working experience in the related field is required
• Bilingual
• Must possess at least a Diploma in any field
• Good communication skills

Working location / hour : UBI - Monday to Friday (8.30am to 6.15pm)

Job Description

• To support HR recruiting activities
• General HR and Administrative duties
• Publish job posting at all job portal
• Liaise with recruitment agency to source candidates
• To shortlist candidates and arrange interview
• Conduct interview and update recruitment status to management

Job Requirement

• At least 1 year of working experience in the related field is required
• Bilingual
• Must possess at least a Diploma in any field
• Good communication skills

Working location / hour : UBI - Monday to Friday (8.30am to 6.15pm)

Job Description

• To support HR recruiting activities
• General HR and Administrative duties
• Publish job posting at all job portal
• Liaise with recruitment agency to source candidates
• To shortlist candidates and arrange interview
• Conduct interview and update recruitment status to management

Job Requirement

• At least 1 year of working experience in the related field is required
• Bilingual
• Must possess at least a Diploma in any field
• Good communication skills

Working location / hour : UBI - Monday to Friday (8.30am to 6.15pm)

• 5 Working Days
• 9am - 5pm
• Up to $4000 + VB
• Chinatown

Job Description:

Accounting Duties:

• Invoice Management: Create, issue, and track invoices to customers for goods or services sold on credit.
• Collections: Follow up on outstanding invoices to ensure timely payment.
• Credit Control: Review creditworthiness, and monitor customer payment history.
• Cost Control: Implement cost-saving measures and monitor expenses to optimize profitability.
• Vendor Management: Maintain vendor records, including contact information, payment terms, and credit limits.
• Invoice Processing: Verify and process vendor invoices, ensuring accuracy and compliance with company policies.
• Payment Processing: Schedule and process payments to vendors, ensuring timely and correct payments.
• Reconciliations: Reconcile vendor accounts and bank statements to identify and resolve discrepancies.
• Apply HDB renovation permit

Human Resources Duties:

• Payroll Processing: Process payroll on a regular basis, ensuring accurate calculation of wages, deductions, and taxes.
• Time and Attendance Tracking: Manage employees' time and attendance records, including overtime, sick leave, and vacation time.
• Benefits Administration: Administer employee benefits, such as health insurance, retirement plans, and paid time off.
• CPF contribution Administration: Manage the company's employees' CPF contribution
• Compliance: Ensure compliance with CPF regulations and requirements.
• Work Pass Applications: Assist company to apply for foreign workers' work pass
• Work Pass Renewal and Cancellation: Manage the renewal and cancellation of work passes as needed.
• Compliance: Ensure compliance with MOM guidelines
• File Maintenance: Maintain accurate and up-to-date employee files, including personal information, employment contracts, performance reviews, and attendance records.
• Data Privacy: Ensure compliance with data privacy regulations and protect employee personal information.

Requirements:

• Min Diploma qualification
• Min 2 years of relevant experiences in construction industry

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

We regret to inform you that only shortlisted candidates will be notified.

Jennifer Tay Swee Shan

R22111564

The HR Ecology Pte Ltd

Responsibilities:

• Department Management: Oversee the finance, HR, and admin departments and provide leadership and support to the team.
• Financial Reporting: Prepare financial reports, analyze performance, and provide insights to management.
• Budgeting & Forecasting: Lead the budgeting process and monitor budget vs. actual performance.
• Cash Flow Management: Ensure effective cash flow management and implement strategies for cash optimization.
• Inventory & Costing: Oversee inventory management and control costs across the business.
• GST & Audit: Ensure accurate GST submissions and coordinate audit reporting.
• Grant Applications: Manage the preparation and submission of grant applications.

Requirements:

• Minimum Degree
• At least 5 years of relevant experience
• Must have manufacturing background

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh

EA License Number: 22C1430

Registration Number: R1326664

Salary: Up to $4.5K

Location: Yishun

Job Scope:

• Efficiently HR operations, compliance, and employee engagement.
• Ensure compliance with labor laws, regulations and maintaining up-to-date knowledge and implementing necessary changes.
• Assisting in recruitment, onboarding, exit and retention strategies.
• Supporting the development and implementation of HR policies and procedures.
• Processing of payroll and ensure that they are accurate and timeliness.
• Contributing to training and development programs.
• Managing employee records and ensuring compliance with labor laws.
• Acting as a point of contact for employee concerns and resolving workplace issues.
• Preparing of reports to support decision-making.
• Coordinating employee engagement activities and fostering a positive workplace culture.
• Supporting the administration of employee benefits such as insurance and retirement plans.
• Assisting in the yearly budgeting and performance management exercises

Job Requirement:

• Min. Diploma / Degree in any relevant field
• Min. 3-5 years relevant experience in HR, preferably in Payroll
• Strong understanding of HR principles, labor laws, and best practices.
• Proficiency in HRIS systems and Microsoft Office Suite.

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Our client is an European MNC, leading player in telecommunications industry. They are looking for a Human Resource Manager to assist their HR team for the next phase of their business. They are located in Central - easily accessible.

Duties of Human Resource Manager:

• Plan and manage manpower requirements across short-, medium-, and long-term horizons, ensuring alignment with organizational needs.
• Monitor and report on resource activities, addressing deviations from plans and taking corrective action.
• Maintain a comprehensive database of updated job descriptions and oversee the creation of new roles in collaboration with hiring managers.
• Stay updated on HR manpower planning techniques, recommending improvements for greater efficiency.
• Manage end-to-end recruitment, including sourcing, interviewing, background checks, and onboarding.
• Develop and oversee performance management frameworks to drive employee engagement and growth.
• Implement process improvements across the employee lifecycle and drive leadership development programs.

Requirements:

• Min Degree in relevant discipline.
• Proven track record in company's HR improvement process.
• Min 10 years of HR experience, with 6 years in HR Management level.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Responsibilities:

Payroll:

• Manage payroll processing and administration, ensuring compliance with relevant regulations and company policies
• Collaborate with other departments/functions to ensure accurate and timely processing of payroll data
• Develop and maintain payroll procedures, calculation formulas and policies, ensuring accuracy, minimizing risk, and improving efficiency of processes
• Maintain accurate payroll records and ensure data integrity and confidentiality
• Be accountable for internal and external payroll audits
• Monitor and report on payroll-related expenses, including salaries, benefits, and taxes
• Collaborate with other functions to ensure the accuracy of employee salary data and assist in troubleshooting payroll system issues
• Stay up-to-date with changes in payroll regulations and best practices, and implement changes as necessary
• Responsible for statutory and ad-hoc surveys submission pertaining to payroll

Mobility:

• Review, record and consolidate Mobility policy and process as necessary to align with organization, business and talent needs, review and streamline processes to ensure smoother flow of operations with regards to movement of talent between countries and HQ
• Support assignees on general queries and support other functions for reports and information in the regional mobility space
• Provide excellent customer experience to all outbound employees, relating to mobility activities
• Ensure proper documentation for all stages of assignment and for audit purposes
• Work closely with HR team to provide support or information related to mobility

Requirement:

• Diploma or bachelor’s degree in human resource, accounting, finance, or related field
• Minimum 2 years of experience in payroll management, with experience managing payroll
• Strong knowledge of Employment-related/labour laws and regulations, payroll regulations and compliance requirements
• Strong organizational and analytical skills, with ability to manage multiple priorities and meet deadlines
• Proficiency in payroll software and Microsoft 365 applications
• High level of attention to detail and commitment to data accuracy and integrity

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Position:Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.