Payroll Associate (HR/ Contract/ S$5500/ Kallang)

Our client believes access to energy and digital is a basic human right. They empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. They provide energy and automation digital solutions for efficiency and sustainability.

12-months contract

Location: Kallang

Contract Bonus

Salary Up to $5,500 depending on experience.

Responsibilities:

Will be part of the Regional Payroll Team that has a portfolio of 16 countries, including time and benefit administration in the payroll system.

• Process payroll using a payroll system for at least one country (Singapore & Australia), handling the end-to-end payroll activities, complying with legislations and company policies.
• Administer and maintain payroll system to ensure accurate processing of pay, time, leave and benefit entitlements.
• Perform payroll calculations, data reconciliations, and prepare payroll reports.
• Handle statutory and income tax filings and administrations.
• Handle employee query.
• Maintain proper payroll documentations.
• Participate in the development or adjustment of work processes. Maintain and update Standard Operating Procedure documentation.
• Participate in payroll system enhancement initiatives.
• Participate in regional digital projects.
• Participate in other HR initiatives that drive continuous improvements.

Requirements

• Bachelor’s Degree in Business/HR/Mathematics/Accounting or similar faculty.
• Having local and Australia statutory/income tax knowledge
• Familiarity with Microsoft Excel

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Location: Woodlands

Salary: $2,300 - $2,800

5 Days Work Week

Job Description

• Reporting to the manager.
• Provide HR and administrative support for daily operations.
• Assist in managing HR tasks such as documentation, records maintenance, and employee correspondence.
• Handle work pass matters
• Check workers attendance
• Perform general administrative duties including filing, scheduling, and data entry.
• Support tasks related to the construction industry, ensuring compliance with internal and industry standards.

Requirements

• Diploma with 1-2 years of experience
• Strong organizational skills and attention to detail.
• Ability to work independently and meet deadlines.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

• Engage in full cycle recruitment process from sourcing, matching, and onboarding of candidates
• Handle candidates regarding their employment issues

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Responsibilities:

• Process monthly payroll for all centres (12 centres) - 250 staff
• Check and calculate employees overtime
• Generate payroll reports and upload bank export files in DBS IDEAL for approvals
• Maintain proper filing of payroll documents to include supporting documents and authorisations
• Generate payslips
• Prepare Headcount Report and Payroll Recharges for Finance Department.
• Send Payroll Reports and Recharges to Finance Department by the 1st week of month
• Monthly submission of CPF. Provide CPF acknowledgement to respective Finance personnels.
• Tally and reconcile monthly FWL payment advices (for 6 centres).
• Process and submit NS Make up Pay claims for staff
• Provide support in survey related matters
• Generate and extract reports from Timesoft as and when required
• Prepare relevant HR monthly report
• Any other ad hoc duties

Requirements:

• min. Diploma or Degree in Accountancy
• Possess 3 years prior working experience in payroll and HR functions, preferably from healthcare industry and/or medical instituitions
• Excellent interpersonal and communication skills
• Able to start work in 1 month notice

Interested candidates please send your updated resume in WORD format to:

[email protected]

Subject: HR Payroll Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

We are hiring.

Position: Recruirment officer

Students seeking internships are welcome to apply.

You will be personal assistant to the manager.

Recruitment tasks include scheduling appointments and interviews, Admin work.

You can work form home and flexible hours.

Email your resume to [email protected]

Short listed candidates will be notified for an interview.

- Ensure workplace safety, health and environment practices, procedures and processes comply with WSH Act and regulations, Code of Practice and ISO 14001 and ISO 45001,

- Manage incident via in-house incident reporting system and perform investigations, recommend actions and follow up matters arising from these activities,

- Collate and analyze incident statistics (incident / near miss) and recommend intervention strategies; to eliminate/reduce the risk of future occurrences and incidents of ill health and lost workdays;

- Inspect workplace to identify hazard and risk and implement corrective actions accordingly,

- Perform annual internal audit as well as the support external audit when assigned,

- Perform Safety Induction Program for all new employees as well as developing and implementing programs to raise employees’ awareness of work risks and to help cultivate a strong safety culture within the organization,

- Review and update WSH requirements in Company’s Safety Management System manual and support safety programs / initiative,

- Prepare and implement safe work procedure and risk assessment for every single job,

- Manage permit application and renewal process,

- Conduct HSE promotional events,

- Any other duties as assigned.

• Understand and effectively implement the organization’s SHMS at site
• Plan, organize and manage EHS promotional activities within the site to cultivate good EHS practices;
• Provide reasonably practicable and effective EHS recommendations to team members to ensure compliance to legal and other requirements;
• Motivate, coach and counsel on EHS matter to site workforce on an on-going basis with particular regard for recalcitrant personnel;
• Co-ordinate the work of team members, allocate tasks and provide effective supervision;
• Lead the risk assessment team at site;
• Participate as a risk management team member in the corporate RM organization;
• Brief project manager/ project team periodically on the execution status of the overall safety program;
• Carry out safety orientations and to conduct daily safety toolbox meeting (if required);
• Conduct monthly EHS Committee meeting with Specon Contractor and Subcontractors;
• Review existing safety measures and recommend safety measures for upcoming works during the safety committee meeting;
• Recommend Stop Work Order to Project Manager when unsafe conditions arise including to promptly correcting any unsafe conditions or safe work practice;
• Attend client/consultant safety meeting/ weekly coordination & technical meeting;
• Lead investigation and maintain records for every first aid case, accident and near miss at the work site;
• Conduct emergency drills periodically
• Inspect site to ensure all facilities and equipment relevant to the maintenance of environmental health are in proper working condition and do not pose any environmental health hazard;
• Identify and discuss environmental health irregularities such as mosquito and fly breeding, rodent infestation, noise / dust / smoke / water pollution, poor housekeeping, earth littering, poor refuse management, poor maintenance of sanitary facilities, etc. and recommend measures to rectify such irregularities;
• undertake corporate WSH responsibilities if necessary well versed in ISO45001
• Any other duties as may be assigned

Job Requirements:

• Candidate must possess Specialist Diploma in Workplace Safety & Health, Risk Management Level 2 and First Aid certified.
• 5 years practicing as a WSH Coordinator
• 1 year post registration of Workplace Safety and Health Officers with the Ministry of Manpower
• Responsible and with good attitude personnel.
• Willing to work under minimum supervision
• Well verse in MS Words and in MS Excel
• Experience in Civil / A&A construction projects
• OHSAS 18001 or ISO 45001 and ISO 14001 internal auditor certificate

Key Responsibilities

1. HR Operations & Payroll ManagementOversee end-to-end HR operations, including employee life cycle management, HR systems, and compliance.
   Ensure accurate and timely payroll processing across the region, adhering to local regulations and company policies.
   
2. Regional HR Strategy & ExecutionDevelop and execute HR strategies that align with business objectives across the APAC region.
   Collaborate with senior leadership and regional offices to implement HR initiatives that drive employee engagement and organizational performance.
   
3. Talent Management & DevelopmentLead talent acquisition efforts to attract and retain top talent across the region.
   Develop and implement talent development and succession planning strategies to build a strong leadership pipeline.
   
4. Employee Relations & ComplianceAct as a trusted advisor on HR policies, labor laws, and employment regulations across the region.
   Manage employee relations matters effectively and ensure compliance with local labor laws and global HR standards.
   
5. HR Data Analysis & ReportingAnalyze HR metrics to provide insights for informed decision-making.
   Prepare and present reports on regional HR performance to senior management.
   

Requirements

• Certifications: Must hold IHRP-CP/SP or SHRM-CP/SCP certification.
• Experience:Minimum 5-7 years' experience as an HR Manager, with at least 3 years in a regional/APAC context.
  Proven hands-on expertise in HR operations and payroll management.
  
• Regional Knowledge: Strong understanding of HR practices, labor laws, and payroll systems across APAC countries.
• Leadership: Demonstrated leadership experience, managing diverse teams in a regional capacity.
• Skills: Exceptional organizational, communication, and stakeholder management skills.

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2500 - $3000
• Working location: Tanjong Pagar

Qualifications:

• Bachelor's degree or Diploma in any related field.
• 1-2 years of experience in administrative responsibilities, preferably in the travel industry.
• Basic knowledge of HR is a plus.

Job Responsibilities:

• Oversee day-to-day office operations, ensuring a well-organized and efficient work environment.
• Coordinate with vendors for office supplies and equipment maintenance.
• Manage the maintenance and cleanliness of office facilities.
• Liaise with building management for repairs and improvements.
• Maintain accurate and up-to-date employee records and company documentation.
• Ensure compliance with record-keeping and confidentiality standards.
• Facilitate effective internal communication through regular updates and announcements.
• Draft internal communications for distribution within the organization.
• Manage job posting and candidate sourcing.
• Administer employee benefits programs, including health insurance, leave policies, and other perks.
• Respond to benefits-related inquiries and provide guidance to employees.
• Organize company events and outings to promote team building and a positive company culture.
• Coordinate logistics for conferences, client meetings, and other events.
• Ensure adherence to health and safety regulations in the workplace.
• Implement and update emergency preparedness plans as needed.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

· Administration and execution of HR functions including Recruitment & Selection, Training & Development, Employee Relations and Orientation Program.

· Liaise with hiring manager about manpower requisition requests.

· Post at job portal and screen resumes for shortlisting.

· Arrange & conduct interview with candidates and hiring managers.

· Ensure proper documentation of recruitment matter.

· Conduct background checks and calling references before job offering.

· Conduct onboarding and orientation for new hires.

· Perform general administrative duties such as filing, controlling and maintaining of documents.

· Perform IR21, IR8A for workers.

· Office admin support and general administration such as air ticket purchase, accommodation and transportation arrangement.

· Organize company events/team bonding activities.

· Renew company licenses.

· Application/renewal of permit and passes for workers and office staff.

· Other ad-hoc duties.

Requirements

· Minimum diploma/degree in HR or Business Administration.

· At least 3 years of related HR & Admin. Preferable in Construction Industry.

· Cheerful, responsible, meticulous, fast-thinker and takes initiative in work.

· Fast learner, able to get things done fast in a systematic way.

· Knowledge of Sage Payroll System & Whyze HR System is a plus.

· Able to start work immediately or within short notice.

Responsibilities:
• To conduct simple quality checks of product
• To adhere to best practices to prevent quality issues
• Responsible for maintaining Good Housekeeping
• To comply with Safe Work Practices when carrying out duties at all time
(Pick up transport from Pasir Ris, Tampines, Bedok!)

Working hours:
Shift 1: Monday to Friday 8am/pm – 8pm/am
Shift 2: Monday to Friday 8am – 5.30pm
Start work immediately!

(No Exp req, Training provided!)

Applicants please email detailed resume in MS Word Format to Richard Chia Heng Yeow (CEI No.: R1104495).
Email: [email protected]

Recruit Express Pte Ltd
EA License No: 99C4599
EA Personnel No: R1104495
EA Personnel Name: Richard Chia Heng Yeow

Job Highlights

• Staff meals provided
• Training provided
• Immediate hiring

Responsibilities:

• Assist with the restaurant's front-of-house daily operation
• Handle customer service
• Ensure guests' needs are met promptly
• Adhere to superiors' instructions
• Daily ordering
• Maintain overall cleanliness of the restaurant

Requirement:

• Good communication and interpersonal skills
• High initiative and energetic personality
• Possess good working attitude with a passion for service and strong team player
• Candidates with/ without working experience are welcome to apply.

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

• Candidate with great team spirit, persistency, good communication and interpersonal skills are welcome to apply

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Assist the HR team in the process of hiring workers
• Apply work permits for foreign workers (application, renewal, cancellation).
• Perform orientation for newly hired workers and maintain workers' records.
• Process of payroll for workers and submit tax clearance form IR21.

Requirements:

• Nitec and above
• At least 1 year of HR support experience.
• Familiar of any payroll software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Join Our Team as a HR assistant!

Key Responsibilities:

• Develop and suggest effective recruitment strategies to attract top talent for various positions across the organisation
• Screen and evaluate potential candidates, and conduct relevant reference checks
• Manage and schedule interviews, to ensure seamless experience for both candidates and hiring managers
• Provide valuable insights and recommendations to hiring managers

Pre-Requisites:

• Minimum qualifications of GCE A levels/Local diploma
• Strong communication and interpersonal skills
• Prior experience (recruitment tools, portals, candidate screening) would be a plus!

Benefits:

• Opportunities for professional development and career progression
• Fun and supportive work environment
• Competitive salary with performance incentives
• Frequent travel and exposure opportunities
• Opportunity to gain valuable insights into the finance industry

Our client is a well-established construction, property development and specialist engineering solutions provider. Currently, they are currently seeking for Senior HR Executive to be part of HR team.

JOB DIMENSION (SCOPE)

• Perform end to end recruitment process from sourcing, interview, selection, offer, negotiation to on-boarding of new hires.
• Partner with hiring managers to identify their business needs and requirements as well as to assess candidate’s suitability for the role.
• Review the effectiveness of our existing sourcing channels, and to explore new sourcing channels in building our talent pools.
• Ensure necessary on-boarding documentation and activities are completed promptly and accurately.
• Able to handle work pass new application, as well as orientation (hiring to onboard)
• Any other duties or projects as assigned

JOB REQUIREMENTS

• Minimum 2 years of recruitment experience from construction industry
• Excellent communication, planning, organisation, interpersonal skills and able to work independently
• Able to handle high volume of transactional work
• Good understanding of common HR practices and Employment related legislation
• Proficient in Microsoft Office applications (i.e. Word and Excel)
• Positive attitude with a service-oriented mind-set

Responsibilities:

• Responsible for managing all aspects of human resource functions; including talent acquisition, succession planning, employee relations and retention, grievance handling, compensation, health and welfare benefits, training and development, employee handbook, records management, safety and health.
• Implement / ensure all HR policies are updated.
• Develop, implement, review and update the HR strategy to be in align with company.

Requirements:

• Min Deg in HRM or Administration.
• Well verse in Employment Act and MOM regulations.
• Able to work independently and as a team

Interested candidate can click the "Apply" button or kindly email your resume in a detailed Word or PDF format to [email protected]

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 69784640

EA Registration Number: R22104686

EA Personnel: Alvin Koh

Project Location: Seletar Mall

Includes Night Shift work

Job Description:

• Assist the Job Manager to attend to technical and design issues at site and report issues to Job Manager.
• Provide standing supervision as and when directed by the Resident Engineer and/or Consultant team.
• Check through construction drawings and highlight any discrepancies found between or within the same disciplines prior to the commencement of installation works.
• Ensure all works are carried out in accordance to approve drawings and specifications.
• Ensure adequate safety precautions are enforced on site.
• Resolve all site issues and ensure timely completion of the project.
• Attend site meetings, site inspections, testing and commissioning.
• Maintain site records.
• Estimated commencement of work in March 2025.

Requirements:

• A registered Resident Technical Officer with IES / ACES is an added advantage.
• Minimum 5 years’ experience as a Resident Technical Officer on local projects.
• Experience in Plumbing and Sanitary projects will be added advantage
• Experience in supervision of Mechanical Services installation for local Hospital/Healthcare/Commercial Developments would be added advantage
• Familiar with local codes and regulations
• Ability to respond to technical questions
• Diploma/Degree in Mechanical or Electrical Engineering from a recognised tertiary institution is an added advantage

Please submit your full resume, contact number(s), current & expected salary, copies of educational certificates and date of availability in your application

Join Our Team at the School of Physical and Mathematical Sciences, Nanyang Technological University, Singapore

The School of Physical and Mathematical Sciences (SPMS) at NTU Singapore hosts research and education activities in two divisions: Division of Mathematical Sciences (MAS) and Division of Physics and Applied Physics (PAP). MAS covers diverse topics ranging from pure mathematics to the applications of mathematics in cryptography, computing, business, and finance. PAP covers many areas of fundamental and applied physics, including quantum information, condensed matter physics, biophysics, and photonics. Over the years, SPMS has attracted talented individuals from around the world and Singapore to join as scientific leaders and researchers.

Join the laboratory of Bei Xiaohui at SPMS. We are seeking a Project Officer to contribute to a project focused on algorithm design in Game Theory and Fair Division.

Key Responsibilities:

• Formulate mathematical models for research problems in computational economics
• Develop state-of-the-art algorithms in algorithmic game theory and fair division
• Design and conduct experiments to evaluate the algorithm performance

Job Requirements:

• Bachelor’s degree in mathematics or related field
• Familiarity with concepts in theoretical computer science and game theory
• Good written and oral communication skills
• Competent in deriving mathematical proofs
• Ability to work independently and develop solutions under strict timelines
• Entry level candidates are welcome to apply

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret to inform that only shortlisted candidates will be notified.

C&B:

• Basic Salary + Monthly Allowances
• AWS
• Annual Salary Increment
• Annual External Training Budget with Paid Training Leave Given
• Excellent Welfare Benefits; Flexi Claims, Progressive Annual Leave & etc
• Permanent position with Long Service Award

Responsibilities:

• Perform daily order processing from customers' requests (from quotation to processing orders)
• Coordinator with outbound processing to Schedule, Liaise Internally, Manage and Resolve with any matters with customers' finished goods
• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)
• Handle customers face to face regarding ordering or outbound matters.
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Perform any administration duties assigned when required
• Responding to incoming email, phone, mobile platform enquiries
• Be responsible for all correspondences, filing, photocopying, recording, documentation
• Attending team meeting and sharing best practice with colleagues
• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences
• Applicant with either similar job duties will have advantages
• Comfortable to work in different multicultural team
• Possess positive working attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily
• Ability to maintain confidentiality
• Able to accept job flexibility and willingness to learn new duties
• Ability to start work with short notice preferred
• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)
• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)

Responsibilities:

• To be fully responsible for the daily operation of service centre at the project site.
• To liaise with client / consultants, contractor for the monitoring and closure of any residents complaints, feedback and defects.
• To carry out conditional survey before and after completion of works within flats.
• To man the information counter and information telephone hotline.
• To arrange for defects works to be carried out within flats and ensure a high standard of public relations with the residents.
• To perform any clerical duties such as typing, photo-stating and filing assigned by the client.
• To maintain proper document records of the service centre and submit timely / weekly / monthly status report to client.
• To assist in the purchase of construction materials.
• To assist in the preparation of ISO.

Requirements:

• Candidate must possess at least O Level or equivalent
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• At least 3 Year(s) of working experience in the related field is required for this position;
• Experience in handling HDB BTO projects is preferred;
• 5 days work week, off on Sunday and one weekday.

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The Resident Technical Officer shall be directly responsible to the Consultant (Architect) / Project PM for the duration of the construction of the Works.

Shall assist in the supervision of the construction of the Structural Works under the Building Control Act and to render all assistance as may be required by the Consultant (Civil & Structural Engineer) and the Consultant (Mechanical & Electrical Engineer). For HDB Project Civil & Structural / Architectural Works:

Diploma in Civil Engineering or Structural Engineering or equivalent.

Registered RTO accredited by the Joint Accreditation Committee of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES).

Preferred applicants with Certificate in Building Construction Safety Supervisors Course.

Ensure that building contractor embrace good construction practise to achieve good workmanship.

Minimum 5 years relevant experience in supervision of building projects in Singapore.

Must have HDB/ BTO projects with commercial buildings supervision experience.

Availability to commence work on short notice.

Able to work night shift and rotational Sunday duties.

DSTA & CAG project experience is preferred.

Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

• Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
• Mandarin speaking abilities is a plus
• Prefer short notice/immediate available
• G50 Clearance is required