• Permanent full-time role
• Salary $2850 + JOINING BONUS $2500
• No bond
• Training Provided
• Working Location: Changi

Job Description:

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities:

• Responsible for Group P&L
• Oversee daily procedures and operations of the company
• Develop and implement group business growth strategy
• Drive company to achieve and surpass sales, profitability, cash flow business goals and objectives
• Establish and drive operational and process efficiency and effectiveness for products, sales, marketing, supply chain and customers
• Measure and evaluate effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
• Provide mentorship to all employees, including management
• Provide day-to-day leadership and management to the organization which mirrors the adopted mission and core values of the company

Job Requirements:

• Bachelor's degree / University degree or equivalent education
• Minimum 10 years of experience in a business or executive management role, with a proven track record of driving operational performance
• Minimum 15 years of experience in Interior Goods related industry
• Proven experience organizing and directing multiple teams and departments
• Experience with budget management, with a focus on revenue growth and profitability
• Strong work ethic with a positive attitude and willingness / ability to pick up work quickly when / where needed
• Able to coordinate with headquarter and to expand business in Singapore
• Proficiency in both English and Japanese is required. The candidate should be able to present business proposals and strategies in Japanese, as well as communicate effectively in written and spoken Japanese with customers and headquarters.

☑ Office Hours

☑ Attractive Bonuses

Responsibilities:

• Assist in office facilities and maintenance requirements by scheduling, assigning and follow up with vendor/contactors on work progress
• Undertake and oversee office renovation projects and work with various vendors/ contractors to ensure completion
• Assist in enhancing office efficiency by planning and implementing office systems, layouts, and safety equipment’s procurement
• Recommend any improvements to reduce cost or increase efficiency of the facilities services
• Responsible in the general office management like yearly carpet and office cleaning service
• Assist with Building Management FSM to conduct and coordinate fire drill - CERT exercise
• Support Production and Engineering departments on facilities maintenance, not limited to yearly disposal of expired chemical and damaged equipment under the compliance procedure
• Track and update planned preventive maintenance schedule. Manage quarterly/ yearly renewal and compliance of necessary building and facilities permits and inspections
• Organize and maintain proper facilities management documentation and records
• Provide Office Admin support

Requirements:

• GCE ‘N’ Level or above
• At least 2 years of relevant working experience in Singapore
• Proficient in MS Office software

Interested applicants, kindly send your UPDATED resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Xue Fen
EA Personnel Reg No: R1653801

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Minimum A levels/Diploma
• Prior experiences in call centre is highly preferred or customer service experiences
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Simple role is to provide support to the Manager in the daily operations.

Admin and scheduling of apppointments.

Salary:

High basic salary

High bonus

Criteria:

You will need to be highly independant and resourceful.

This is work from home position.

We welcome all Homemakers to apply too.

Shortlisted candidates will be notified to have an interview online.

Apply Now.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.

Primary Responsibilities:

• Greet and welcome guests
• Assist guest with their luggage
• To ensure job assigned through HOTSOS is followed up timely
• Rooming the guests
• Assist the guest in case of a room transfer
• Deliver message accordingly where necessary
• Assist guest in getting a taxi
• To assist guest for information queries
• To carry out any other duties when directed by the Management

*Only shortlisted candidates will be notified.

*This role is for 2 properties: Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).

1. Job Functions:

• Develop, execute, monitor and evaluate the Home programmes in accordance with the Home rules and regulations and ensure programmes are kept abreast with the rehabilitation needs.
• Facilitate enhancements to existing programmes with the aim of improving residents’ well-beings.
• Work closely with the Case Management department concerning residents’ rehabilitation matters.
• Ensure residents attend all programmes regularly, provide physical supervision and keep track of their attendance.
• Allocate and manage resources (e.g., budget, staff, materials) effectively for the programme.
• Ensure effective use of programme funds and assist in maintaining the programme’s financial integrity.
• Prepare reports on programme outcomes, challenges, and achievements for Home management, senior management or stakeholders.
• Work closely with the Head of Programmes in programme planning and implementation.
• Undertake programme development and make recommendations for current and/or programme enhancement.
• Responsible in sourcing of venues and refreshments for workshops, programmes and activities.
• Prepare programme proposals and grant applications including budget planning.
• Coordinate and handle with various stakeholders to execute programme, manage communications and manage stakeholders’ feedback.
• Engage volunteers or external stakeholders or contacts in supporting the rehabilitation programmes and needs of residents (ie; in-house activities, outdoor activities, etc.)
• Build and establish working relationships with stakeholder, corporate bodies, government agencies, voluntary organizations and existing partners.
• Ensure that all records, accounts, documents, correspondences and notice boards updates are properly maintained and are kept up to date.
• Assist in ensuring the safety, security and wellbeing of the residents under the Home care.
• Support all PERTAPIS' programmes and activities as assigned by RO and management.

2. Candidate Requirements

• Minimum NITEC in relevant field
• Fresh graduates with relevant studies and certifications are welcome to apply
• Pleasant and outgoing personality, strong written & oral communication skills
• Experience working in non profit organisations and managing events preferred
• Microsoft office proficiency
• Excellent communication and interpersonal skill
• Great work team player

3. Working Hours

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

PERTAPIS Halfway House: 50 Lor 34 Geylang, Singapore 398239 (Catered to Male residents)

**Disclaimer: Only shortlisted candidates will be notified.

Job Description:

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations and safety requirements.
• To ensure the implementation and monitoring of appropriate safety measures in accordance with the Workplace Health and Safety Act.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, and other Consultants employed by Developer.
• To attend Main contractor’s daily toolbox briefings, conduct regular site safety inspections, and prepare report of observation and follow up on the rectification.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance.
• To familiarize with the risks and control measures related to each work activity.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.

Requirement:

• At least 5 years of relevant experience in construction industry preferably 3 years with developer/main contractor
• Must be a registered Workplace Safety and Health Officer with MOM and have been practicing as WSHO for at least 5 years
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent
• Good communication skills and team player
• Must be able to clear any internal security checks conducted by the Singapore Government
• Class 3 Qualified Driving License

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Must be a registered Firesafety manager with SCDF
• Must have confined space assessor certificate
• Must have Work at height assessor certificate
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

As teachers, you build the foundation of education. You equip students with essential skills and sound values to prepare them for life. Anticipate a career of lifelong learning, as you grow alongside your students.

We are looking for individuals with subject content knowledge and good communication skills to deliver the school curriculum effectively.

Applicants will need to have good personal attributes for teaching and a willingness to learn; in addition to the ability to inculcate sound moral values and relate to the young. Applicants should also have the fitness and stamina to deliver lessons, and resilience required to engage students safely and carry out their duties effectively.

In addition, applicants should possess one of the following entry qualifications to meet the requirements for pre-service teacher training at the National Institute of Education (NIE).
• University degree; or
• equivalent qualifications

The application window is open from 26 December 2024 to 15 January 2025. If you would like to be considered for a teaching position under the PGDE programme, you are required to:

• Go to the Careers@Gov job post at www.moe.gov.sg/teach2025

• Click "Apply Now" in Careers@Gov to fill in the FormSG application form.
• Indicate your preferred teaching subjects.
• Attach all your educational transcripts along with your application. If you have not received your official transcripts, you can submit your latest transcripts at point of application.

You will need to submit your application by 15 Jan 2025, 11.00 PM. Only applications received via the FormSG application form will be considered.

Should you encounter any difficulty in submitting your application, please contact us at [email protected] for assistance.

For teachers with professional teaching qualifications, please refer to the application details at https://www.moe.gov.sg/careers/become-teachers/pri-sec-jc-ci/trained.

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product /service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

working location: Changi

Duties:

- Screening passengers at designated zones

- Manual bag checks

- Operate security screening equipment

- X-ray screening of checked luggage

- Other airport security-related tasks

Requirements:

- Education: N Levels / O Level / WPLN Level 3 or Level 4

- Shift pattern: 4 working days with 2 days off or 5 working days with 1 day off

- 12-hour permanent shifts

*Able to start work within short notice will be highly advantageous.*

Please be notified that only shortlisted candidates will be notified

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: YEO AHN AHN

EA Personnel No: R22109014

EA License No: 21C0845

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as IPB Assistant Relationship Manager (ARM) - C10, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The ARM - C10 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyze data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Education:

• Bachelor's/University degree or equivalent experience

As teachers, you build the foundation of education. You equip students with essential skills and sound values to prepare them for life. Anticipate a career of lifelong learning, as you grow alongside your students.

We are looking for individuals with subject content knowledge and good communication skills to deliver the school curriculum effectively.

Applicants will need to have good personal attributes for teaching and a willingness to learn; in addition to the ability to inculcate sound moral values and relate to the young. Applicants should also have the fitness and stamina to deliver lessons, and resilience required to engage students safely and carry out their duties effectively.

In addition, applicants should possess one of the following entry qualifications to meet the requirements for pre-service teacher training at the National Institute of Education (NIE).
• University degree; or
• equivalent qualifications

The application window is open from 26 December 2024 to 15 January 2025. If you would like to be considered for a teaching position under the PGDE programme, you are required to:

• Go to the Careers@Gov job post at www.moe.gov.sg/teach2025

• Click "Apply Now" in Careers@Gov to fill in the FormSG application form.
• Indicate your preferred teaching subjects.
• Attach all your educational transcripts along with your application. If you have not received your official transcripts, you can submit your latest transcripts at point of application.

You will need to submit your application by 15 Jan 2025, 11.00 PM. Only applications received via the FormSG application form will be considered.

Should you encounter any difficulty in submitting your application, please contact us at [email protected] for assistance.

For teachers with professional teaching qualifications, please refer to the application details at https://www.moe.gov.sg/careers/become-teachers/pri-sec-jc-ci/trained.

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Island wide, Singapore
• Salary: $2,700 to $3,000 + Allowances
• Bonus: $3,500
• Training Provided

Job Scope:

• Patrolling and conducting enforcement duties related to illegal parking and public health.
• Attending to public feedback and concerns.

Requirements:

• Able to commit to a 12-hour duty schedule

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Different shifts available
• AWS AND VB PROVIDED
• Air conditioned environment
• Any 5 days work week

Job description:

• Answering customer queries and acceding to their requests if any
• Handling of documentation and other administrative duties assigned
• Other Ad hoc duties assigned

To apply, please send in your resume to [email protected] with the following details:

• Name
• Residential Location
• Resume
• Current status
• Availability (from when to when)

EA License No: 04C3537
EA Personnel No: R23117142
EA Personnel Name: Estele Chai

Security Officers

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package: $2,650 to $3,500 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

• To assist Safety Manager on all safety, health, environmental, and welfare matters, to ensure the Project complies with its statutory obligations, safety requirements, and aerodrome safety standards.
• To be responsible for health, safety, and environmental control, and to assist Safety Manager to ensure that all works adhere to the procedures and instructions.
• To assist Safety Manager in liaising and co-ordinate with stakeholders, authorities and agencies and other Consultants employed by Developer.
• To put up daily situation reports.
• Ensure risk assessment and safe working procedures are correctly executed on-site.
• To conduct daily health, safety, and environmental inspections, prepare reports and follow up with Project Safety Team / Contractors for closure.
• To carry out investigations into all accidents and near-miss incidents and to record the findings on the relevant forms.
• Wear appropriate personal protective clothing/equipment and observe all safety requirements/procedures.
• To implement and monitor appropriate safety measures in accordance with the Workplace Health and Safety Act and Safety Management System.
• To highlight areas where training/certification is required to meet the standards imposed by Legislation, Approved Codes of Practice, or H.S.E. guidance

Requirements

• At least 03 years of Project relevant experience in the construction industry preferably 2 years with the developer/main contractor.
• Must be a registered Workplace Safety and Health Officer with MOM.
• Must be a registered Fire Safety Manager.
• Must be a Managing work at height Cert
• Must be a Confined Space Safety Accessor
• Has developed a Risk Management Implementation Plan (bizSAFE Level 2) or equivalent

Responsibilities:

• Process loan applications and ensure that they comply with the Bank’s lending guidelines.
• Prepare and review loan agreement.
• Ensure all documentations are completed and filed accurately.
• Generate daily reports and system reconciliation.
• Attend to emails received through the team’s functional mailbox.
• Support the Credit team in ensuring that credit underwriting is carried out expediently and in accordance with Bank’s credit policies.
• Deliver quality services to Business units by adopting a systematic and consistent approach in line with the Bank’s credit policies and procedures.

Requirement:

• Diploma in Banking, Finance or in related majors.
• At least 6 months of experience in credit management or loan’s role.
• Good to have experience in performing reconciliation.
• Able to work in a fast-paced environment.
• Excellent stakeholder management skills.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.