Responsibilities:

• Manage the full spectrum of human resource functions such as recruitment and hiring, manpower planning, compensation and benefits, manpower planning, learning and development, employer-employee relations, and workplace safety.
• To develop and implement HR strategies and policies, ensure compliance with local laws and regulations and the company's development needs.
• To ensure HR compliance in all areas and effective implementation of HR strategies aligned to the Institute’s business objectives.
• Formulates plans for the development of the company's organizational structure and personnel and promotes their implementation;
• Planning employee’s benefit plans to design and implement
• Closely linked with the business department, organize regular inventory and internal talent assessment work;
• Administering the full spectrum of payroll includes accurate and timely processing of payroll, CPF submission, income tax preparation and submission, reservists’ pay and all other claims, reconciliation of the monthly payroll reports, audit matters, and all other payroll-related matters.
• Perform any ad hoc duties as assigned by the management whenever required.

Requirements:

• Bachelor’s Degree in Human Resource Management / Business or related discipline with at least 5 years of relevant HR experience, preferable in the F&B industry
• Well-versed with the local Employment Act and other related employment guidelines and regulations
• Leadership quality and ability to lead a team and supervise projects
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to multi-task in a fast-paced environment

- Coordinates all training activities, which includes course registration, training review, update training record etc.

- Application an allocation of foreign worker PA and MYE

- Manage foreign worker accommodation

- Handling foreign worker disciplinary issues and grievances

- Foreign worker insurance claim for WIC/H&S

- Foreign worker immigration bond

- Foreign worker tax clearance

- ISO Audit & BCA licensing

- MOM matters and survey

- Apply and process government grants

- Foreign worker related matters

- At least 3 year experiences in the construction company

- Communication in English and Mandarin ( In order to liaise with Chinese speaking associate

Developing and implementing HR policies and procedures that align with the organization's goals and objectives

Managing the talent management process, including recruitment, selection, onboarding, and determining hiring processes for new hires

Designing interview questions, conducting interviews, and creating employment offers and packages for successful candidates

Be quite familiar and can handle all the duties concerning the foreign workers recruitment on MOM portal

Monitoring training needs and developing and managing employee training programs

Ensuring compliance with MOM labor laws and regulations, including health and safety rules

Managing employee compensation and benefits programs, including salary reviews and bonuses

Managing employee relations and conducting conflict management and resolution

Enforcing company policies and leading disciplinary procedures

Developing and managing performance management systems to track employee performance and conduct performance evaluations

Developing and implementing employee retention and employee engagement programs to increase employee retention

Streamlining the company’s business travel programs, including establishing a travel policy and implementing software that allows employees to self-book trips and produce travel reports

Conducting employee surveys and analyzing the results to identify opportunities for improvement

Engaging in project management to devise new HR strategies

Managing employee records and maintaining accurate and up-to-date HR databases

Developing and managing employee engagement initiatives to foster a positive work environment

Staying up-to-date with changes in MOM labor laws and regulations and updating HR policies and procedures

Managing HR budgets and providing reporting HR activities to the HR director and other senior managers

Providing guidance and support to managers and employees on HR-related issues

Basic accounting ability to be cooperative with the accounting department for workers payroll management.

Fluent in English and Mandarin.

Diploma or Degree on the related HR management and more than 4 years experience

1. Ensure that practices are in compliance with local legislation and regulation;

2. Maintaining employees’ personal file and updating employees’ details;

3. Performing monthly payroll processing including preparations of IR21, IR8A, leave pay and claims ;

4. Preparing necessary HR documents for hiring, disciplinary handling, exiting, job increment and promotion and misc. letter when staffs requested for ICA, MOE, MOM;

5. Planning, preparing, coordinating and administering of employees’ training program;

6. Handling and liaising between staffs and insurance broker on insurance claims and work injury compensations and all documentations;

7. Performing duties pertaining to welfare matters, grievances, disciplinary issues;

8. Maintaining all records of staff attendance such as annual leave, leave of absence and medical leave etc. Input Off-in-lieu as and when required for PH and pre-approval by management;

9. Verifying claims with proper record keeping, monitoring of entitlements for staff outpatient and inpatient medical

10. Handling all Govt bodies on HR related Matters (MOM’s call on foreign worker stays verification, Calls from HDB and MOM to verify Foreign Workers and even House Owners, Surveys and Reports for all govt bodies as well)

11. Follows through on home leave applications of foreign worker and seek the necessary approvals, purchase of air ticket for resigning foreigner workers, levy waiver for workers returning from home leave;

12. Over sees and manage all work passes applications, renewal and cancellations, mandatory courses to be possess by worker, update of personal details and any other matters for foreign workers

13. Full spectrum of talent acquisition processes including hiring candidates, ensure recruitments documents are in order, job posting, screening of CVs, interview arrangements.

14. Manage employee onboarding and offboarding processes, including preparing employment contracts, conducting orientation sessions, IR21 and clearance;

15. Manage day – to -day HR activities, including maintaining employee records and preparing hr related documents

16. Perform any other duties as assigned.

Job Requirements:

- At least 2 years' related HR experience

- Proficient in Employee Act and HR practices

- For Singaporean or PR only

Handle the recruitment process (e.g., Job posting, coordinate for interviews, preparation of offer letters, new hirers onboarding registration, etc.)

Preparation of materials.

Liaising with MOM

Create, maintain and update employee’s file records and leave records in system.

Responsible for all types of leave, payroll and salary administration.

Responsible for all work-related passes (e.g., Application, renewals, cancellation etc.)

Provide support in all general administrative HR operations

Assist in other ad-hoc tasks.

SEJ is one of the largest food solutions providers in Singapore, and we are currently looking for an HR Executive seeking a long-term career in HR.

Job Description

• Manage and maintain our HRIS system, including data entry, report generation, and system updates.
• Provide comprehensive HR support to employees, including onboarding, offboarding, benefits administration, and performance management.
• Assist in various HR projects, such as talent acquisition, employee engagement initiatives, and policy development.
• Ensure compliance with local labor laws and regulations.

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Converse in Chinese with Chinese-speaking stakeholders
• Able to work as a team player and contribute solely at times
• Show initiative and willingness to learn
• Able to think critically and show sound judgment on the unexpected.
• Able to work 5.5 days

There is never a dull day at SEJ. Join us if you seek challenges and job stability at the same time.

Responsibilities:

• Provide necessary administrative support for all human resource functions
• Assist with sorting, scanning and filing of documents
• Maintain employee's personal files
• Prepare daily attendance report
• Track and maintain employees' medical leave records
• Assist with the preparation of documents/emails when requested
• Coordinate with dormitory operators for dormitory matters (check in/out, logistic arrangement, etc.)

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

1) Min GCE 'O' Level

2) Well versed in MS office Words, Excel and Powerpoint

3) Familiar with MOM regulations, CPF contribution and IRA8A preparation

3) Job scope

a) ⁃ process salary

⁃ Submit CPF

⁃ Order safety vest / company shirts

⁃ Monitor insurances (WICI / FWMI / PI) status - renew

⁃ Prepare payslip

⁃ Monitor and Renew EP / SP / DP

⁃ Update pass holder details in MOM website

⁃ Order laptop for RE / setup

⁃ Monitor and update in OED

⁃ Monitor MSOffice for renewal and assign to users

⁃ Monitor EP insurance status

⁃ Apply Child Care Leave compensation to MSF

4) Part time available

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree in human resources management or equivalent.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Join Our Team as an HR Executive

We are seeking a dedicated and proactive HR Executive to join our growing team. If you are passionate about people, detail-oriented, and thrive in a dynamic work environment, this is the opportunity for you!

Key Responsibilities:

• Recruitment & Onboarding: Manage the end-to-end recruitment process, including posting job advertisements, screening applicants, coordinating interviews, and handling work pass applications and related administrative tasks.
• Work Pass Administration: Oversee work pass matters, including applications, renewals, and cancellations.
• Policy Development: Design, update, and implement HR policies to ensure compliance with the Employment Act and alignment with organizational goals.
• Payroll Management: Handle payroll processing for employees, ensuring accuracy and timeliness.
• Employee Life Cycle Management: Support various aspects of employee management, including confirmations, insurance, leave administration, contract renewals, and offboarding processes.
• Training & Development: Coordinate employee training programs, including course registration and progress monitoring.
• Insurance & Claims: Work closely with agents to manage insurance claims and related processes.
• Performance Management: Assist in administering performance reviews and evaluations.
• Documentation & Compliance: Maintain accurate and confidential HR records and collaborate with government bodies on employee-related matters (e.g., MOM surveys).
• Ad-hoc Duties: Undertake additional responsibilities as assigned.

Requirements:

• Proficiency in both English and Mandarin (written and verbal) to liaise effectively with stakeholders.
• Strong interpersonal and communication skills with a professional demeanor.
• Ability to work under pressure and meet tight deadlines.
• Demonstrates reliability, adaptability, and integrity in all aspects of work.
• Diploma or higher qualification in HR, Business Management, or a related field.
• IT proficiency: Skilled in Microsoft Excel, Word, and HR-related tools or software.
• At least 1-2 years of experience in a similar role (preferred).

If you are ready to take the next step in your HR career, we’d love to hear from you!

Apply Now and Be Part of Our Team!

• Ensure a smooth onboarding experience for new hires by coordinating essential documentation, planning schedules, and fostering collaboration among diverse departments.
• Efficiently oversee preboarding, onboarding, and offboarding procedures.
• Provide focused HR advisory assistance to employees, addressing operational concerns with expertise.
• Contribute to effective communication, interpretation, and resolution of a wide range of HR challenges.
• Create and disseminate official correspondence as needed.
• Manage tasks related to work permit applications and matters involving foreign workforce.
• Consolidate payroll summary for external payroll vendor.
• Take charge of the recruitment and selection process, upholding compliance with staffing prerequisites.
• Execute procedures for incoming and outgoing employment, including handling work permit affairs for foreign personnel.
• Perform daily administrative functions in HR, including maintaining the staff file database, managing visa applications, arrange flights booking, manage and purchase stationery and executing additional responsibilities delegated by the HR manager.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3 to 5 years of HR relevant working experience.
• Preferred candidate with experience in manufacturing environment.
• Solid understanding of HR operations, regulations, and best practices.
• Knowledge of employment procedures, including work pass matters for foreign employees.
• Excellent communication skills for effective interaction with employees and cross-functional teams.
• Organizational skills to manage daily HR administrative duties and tasks efficiently.
• Bilingual in English and Chinese to communicate with multinational workforce.
• Able to start immediately or within short notice period will be an added advance.

Job Description:

• Handle foreign worker related duties such as work pass application/renewal, worker employment contract, medical examination arrangement, training courses application, registration of address in MOM portal, etc.
• Manage employee attendance, overtime, inactive employees, and accommodations
• Maintain and update HR databases, records, and files
• Assist with recruitment, onboarding, and offboarding processes, including contract preparation
• Provide support to the HR team in the process of hiring workers
• Conduct orientation for newly hired workers
• Book air tickets and handle administrative tasks for the HR team
• Prepare monthly reports on payroll, deductions, and absenteeism
• Handle all related Workers Dormitory Issues and PCP applications
• Handle ad hoc HR duties as assigned by Superior

Requirements:

• Diploma in Human Resources, Business Administration, or a related field
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• At least 2 years of experience in HR support roles (preferred)
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Ability to work independently and collaboratively within a team
• Attention to detail and a problem-solving mindset

Location: Jamiyah Headquarters, Geylang, Singapore

Job Type: 5-Day Work Week, Monday to Friday, Saturday, Once a month

Why Join Jamiyah Singapore?

• Purpose with Impact: Be part of a team that directly supports the community.
• Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values.

Key Responsibilities:

• Manage digital recruitment channels, including job portals and candidate databases, to attract top-tier talent and build a robust talent pipeline.
• Coordinate interview logistics, facilitate panel interviews, and conduct thorough reference and background checks for shortlisted candidates.
• Manage pre-employment screenings, including medical and psychometric tests, and generate insightful recruitment reports for leadership review and data-driven decision-making.
• Maintain up-to-date HR files and databases, diligently updating employment statuses, designations, and other critical records, while ensuring compliance with data protection regulations.
• Continuously monitor, evaluate, and update HR policies and procedures to ensure they are current, compliant, and contributing to the organization's strategic objectives.
• Conduct exit interviews, coordinate handover protocols, and analyze attrition data to identify trends and implement retention strategies.
• Attend to grievances, participate in conflict resolution meetings, and implement proactive measures to maintain a positive work environment.
• Be prepared to perform other duties as assigned.

Requirements:

• Minimum Diploma or Bachelor Degree on the relevant field.
• 1 - 2 years of HR role experience, or an equivalent combination of education and/or experience, preferred
• Basic understanding of HR Strategies, Principles and functions.
• Proficiency with Microsoft Office, especially Word and Excel.
• Ability to deal with confidential information sensitively and appropriately.
• Excellent listening, written, and oral communication, organizational, and time-management skills.
• May require to work after office hours or weekends during events periods.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi-verticals.

Assist the HR manager to oversee HR Department & manage the full spectrum of HR Functions and adminstration.

• Provide HR support to the Manager on recruitment, performance review, employee relations, compensation & benefits.
• Conduct orientation to new employees.
• General HR administrations, such as preparation of appointment letters, confirmation letters, memo and etc.
• Coordinate with Operations Department to evaluate on the next course of action after being notified of any disciplinary case.
• Conduct exit interview. (For foreign resignees)
• Liaise with relevant ministries and agencies to process Work Permit, S Pass, Employment Pass for Malaysians (TS), Non-Traditional Sources (NTS), People Republic of China (PRC).
• Implementation of HR policies and recommend appropriate practices to ensure consistency and long term substainability of HR policies.
• Carry out any other duties as and when assigned by immediate supervisor or higher management.
• Involved in recruiting process, in connecting workers, negotiations, explainations of contracts.
• To apply, renewal work permits, arranging medical checkups, purchase of security bonds, air tickets for repartiation and home leave employees.
• To apply and ensure MWOC is secured for employees.
• Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive.
• Demostrate leadership abilities.
• To assist other departments managers when necessary to gain exposure in other areas.
• Undertake any ad-hoc projects assisgned by superior/management team from time to time
• To arrange for Medical/WICA insurance yearly renewal and process any claims pertaining to workers medical/wica case.

Responsibility

• Manage the group overall human resource & administration functions of the company.
• Formulate effective recruitment plan to meet operational needs and expectations.
• Provide management skill to monitor and enforce HR policies & procedures, and all departments apply correctly & consistently in all areas.
• Formulate an effective strategy and plan to maintain and improve staff performance with performance assessment system and reward management system.

Competency requirement

• Diploma or above in HR preferred.
• 2 to 3 years experience in similar HR capacity.
• Knowledge on Singapore Employment Act.
• Good communication & interpersonal skills.
• Self-motivated, organized and able to work independently.

Key Responsibilities:

• Handle end-to-end recruitment, including posting job advertisements, screening candidates, and coordinating interviews.
• Oversee onboarding and orientation programs for new hires.
• Maintain and update employee records, ensuring compliance with local labor laws and company policies.
• Administer payroll, attendance, and leave management systems.
• Organize training programs, including hygiene courses and pre-employment medical checks.
• Manage work pass applications, renewals, and cancellations for foreign staff.
• Foster a positive and inclusive work environment, addressing employee concerns effectively.
• Coordinate team bonding activities and town hall meetings.
• Ensure compliance with workplace safety, health, and employment regulations.
• Assist in developing and implementing HR policies and procedures.

Requirements:

• Diploma or degree in Human Resource Management or a related field.
• At least 1 year of experience in an HR role, preferably in the F&B or hospitality industry.
• Familiarity with local employment laws and work pass requirements.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a dynamic environment.
• Proficiency in Microsoft Office and HR software systems.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts

• Manage and process payroll for all workers on a timely basis, such as, computation of staff' salaries, allowances and deductions, processing of wages, statutory submissions, annual & ad hoc tax fillings, etc
• Manage claims from employees and with government authorities( Levy Waiver, etc)
• Supporting Employees and Management by driving, planning, coordinating and implementing effective HR guidelines, procedures and guidelines across the full spectrum of HR
• Analysis of Manpower resource allocation, visa quotas and emplyee satisfaction
• Manage work pass apllications, renewals & canncellations
• Manage the repatriation of work permit holders
• Putting together regular and ad hoc payroll and costing reports for management and employees
• Continuous improvement of HR systems and policies
• Ensuring training is implemented to ensure all necessary certificates and / or Licenses are obtained by the company under full compliance of regulations
• Maintaining employee record, employee payment details and health records, employee relation and communication

Location: Yishun

Day: Mon-Fri

Timing: 9am to 2pm

Job Scope:

- Liaising with MOM

- Filing of documents

- HR & admin duties

- Preparation of materials & other ad hoc duties

Salary: $1000

- Provide full spectrum of HR

- Manage recruitment, including reviewing job descriptions, posting job advertisement, sourcing, screening, scheduling interviews, conducting interviews to offering and on-boarding of new hires

- Prepare Company Policies / Employee Handbook / Safety Orientation and all other document require by Management

- Participate improvement on HR work processes and create SOPs and documentations

- Ensure employee compliance with company policies

- Maintain and update employee record - Info Tech

- Assist with MOM related survey, Application & renewal of work passes on MOM website

- Manage payroll processing and attendance tracking

- Ad hoc duties as assigned by Head of Department

Job Highlights

• Lunch provided
• In-house gym facility
• Short walking distance from Tuas Link MRT

Job Duties & Responsibilities :

• Handle day-to-day HR operational and administrative activities.
• Manage recruitment, selection & onboarding process for replacement and new employees.
• Handle application for new, renewal, cancellation and repatriation of Foreign worker.
• nsure complaince and always updated with current regulation from MOH and MOM.
• Handle renewal of group health Insurance, submission and follow up of insurance claim.
• Maintain and update employee P- File.
• Plan and schedule training programme for employee based on the regulation, compliance and apply grant accordingly.
• Handle employee relations.
• Any other ad-hoc duties as assigned by Director.

Job Requirements :

• Diploma in Human Resource Management/Business Studies or its equivalent.
• Minimum 2 years relevant working experience in the HR field as generalist role.
• Past working experience in manufacturing industry is a plus.
• Wiling to work in Tuas area.

Here is an excellent opportunity to join a prominent Singapore-headquartered organization with a growing international footprint as HR Business Partner and be part of their high-performing HR team.

Some of the key responsibilities will include:

• Support assigned business divisions at the strategic level, partnering closely with the business stakeholders on resource planning and talent acquisition and providing sound HR advice on all strategic people matters
• Collaborate with the broader HR team (Total Rewards, Talent Management, HR Shared Services) on delivery of HR services and programmes
• Participate in HR-related projects to drive continuous improvement in HR processes

To be eligible for this role you will require:

• Degree qualified with 8 to 10 years of HR Business Partnering experience, preferably in a fast-paced environment and large organisations
• Sound knowledge of the Employment Act, Human Resource organisational policies, processes and best practices
• Strong interpersonal and consulting skills in dealing with employees at all levels of the organization
• Strong analytical, problem-solving, writing and presentation skills
• A strong sense of ownership with high personal integrity
• A self starter who is agile, inquisitive and keen to learn

Please contact Lucy James by emailing your cv directly in word format with job reference no. JOB-13541 to [email protected].

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

EA License Number: 16S8131

Recruiter License Number: R24125836

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok‘s sponsorship of a visa.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The R&D team is responsible for the platform development of TikTok and its affiliated companies, dedicated to building advanced and user-friendly infrastructure platforms to enhance the efficiency and satisfaction of internal R&D staff when using the infrastructure. Our products include a Cloud Platform, PaaS Platform, FaaS Platform, Gateway Platform, Middleware Platform, Storage Platform, Site builder Platform, etc.

We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

What You Will Do:

1. Participate actively in the recruitment life cycle, which includes sourcing, screening and engaging top talents.
2. Support strategic talent-mapping, market research projects and deliver insights to business leaders to support business growth.
3. Support new projects, and/or optimize current processes to improve efficiency and effectiveness.
4. Achieve a holistic business understanding through collaborating with cross-functional and regional teams.
5. Support HRBP in any other general HR-related work and/or projects.

Minimum Qualifications

1. Final year or recent graduate in HR or a related technical discipline.
2. Oriented with a passion for learning and development, and full enthusiasm for human resources-related work.
3. Demonstrated understanding of the internet industry, previous work, or intern experience in HR is highly valued.
4. Strong sense of responsibility and interpersonal skills, a team player, and enjoys working with others in a collaborative, social environment.
5. Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment.

For TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.

If you have any questions, please reach out to us at [email protected]

Client Success Partner – This role is a trusted advisor and advocate for our strategic clients, responsible for driving adoption, expansion, and renewal of our services. This role requires a deep understanding of our offerings, our clients' businesses, and the ability to build strong, long-lasting relationships. The ideal candidate possesses a proven track record in client success, service delivery, and account management within a complex technology, SaaS environment or Systems Integrator environment.

You will:

Develop a deep understanding of client needs and objectives:

• Conduct thorough onboarding to understand clients' business goals, challenges, and key performance indicators (KPIs).
• Proactively identify opportunities to leverage our services to address client needs and drive business value.
• Maintain regular communication with key client stakeholders to build rapport and stay informed about evolving needs.

Drive adoption and utilization of our services:

• Develop and execute adoption plans tailored to each client's specific requirements.
• Provide ongoing training, support, and guidance to ensure clients maximize the value of our services.
• Monitor service utilization and identify areas for improvement.
• Proactively address any roadblocks or challenges hindering adoption.

Identify and pursue expansion opportunities:

• Develop a deep understanding of our product roadmap and identify opportunities to upsell or cross-sell relevant services.
• Collaborate with sales and product teams to develop and present compelling expansion proposals.
• Negotiate and close expansion deals that deliver mutual value.

Secure timely renewals and minimize churn:

• Proactively manage the renewal process, ensuring clients are satisfied with our services and understand the value they deliver.
• Identify and mitigate any potential churn risks.
• Negotiate and secure renewal agreements that meet both client and company objectives.

Oversee service delivery and ensure client satisfaction:

• Act as the primary point of contact for service-related inquiries and issues.
• Collaborate with internal teams to ensure timely and effective resolution of client issues.
• Monitor service performance and identify areas for improvement.
• Proactively gather client feedback and identify opportunities to enhance service delivery.

Requirements

• MBA or Bachelor Degree in Computer Science, Information Technology, or a related field
• With 20 years of proven success in client success, account management, or service delivery roles, preferably within a Systems Integrator, technology or SaaS company
• Experience with CRM software (e.g., Salesforce) and project management tools
• Ability to build rapport and establish trust with senior-level client stakeholders
• Ability to translate technical concepts into business value and articulate the ROI of our services
• Excellent communication and presentation skills
• Strong problem-solving and analytical skills
• Proactive and results-oriented

HR Executive

Location: Singapore

Company: Retail of Skincare and Beauty Services

About Us: Our Company is a leading retailer of skincare and beauty services in Singapore. We are passionate about delivering exceptional beauty and wellness experiences to our customers. As we continue to grow, we are seeking a dynamic HR Executive to join our team and play a pivotal role in driving our people strategy.

Key Responsibilities:

• Full HR Spectrum: Manage the full spectrum of HR functions including recruitment, payroll processing, employee relations, performance management, and HR administration.
• Recruitment: Lead end-to-end recruitment processes, including job posting, screening, interviewing, and onboarding. You will work closely with hiring managers to understand staffing needs and ensure the best talent is attracted and retained.
• Payroll Management: Oversee monthly payroll processing, ensuring accuracy and compliance with statutory requirements.
• Pass Applications: Handle work pass applications, renewals, and cancellations, ensuring compliance with Ministry of Manpower (MOM) regulations.
• HR Policies and Procedures: Develop, implement, and maintain HR policies and procedures that align with the company's goals and comply with local labor laws.
• Employee Relations: Act as a point of contact for employee queries, manage employee relations issues, and support conflict resolution.
• MOM Compliance: Stay updated on Singapore's labor laws and regulations, ensuring the company’s HR practices are compliant with MOM guidelines.

Requirements:

• Minimum of 3 years of HR experience, with a strong focus on recruitment and payroll management.
• In-depth knowledge of Singapore’s employment laws and MOM regulations.
• Experience with work pass applications and other MOM-related procedures.
• Proficiency in HRIS systems and payroll software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience in the retail or beauty industry is a plus.

What We Offer:

• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for professional development and career growth.
• Staff discounts on our skincare and beauty products.

General Administration

• Provide support for all answering of calls
• Update pest control services report (weekly) and mosquito breeding report (monthly)
• Order stationeries and pantry supplies and gifts (for occasions)
• In charge of the maintenance of the copier machines and order toners when required
• Maintain record of Company Vehicles and apply Shell card for new vehicles, vehicles auditing
• Apply for PUB for water and electricity supply for office, town council and public toilets and accommodation of foreign workers and season parking for lorries
• Any adhoc duties as assigned

Recruitment

• Support recruitments for Operations teams with recruitment. administrative, organizational and logistical tasks.
• Serving as the logistical point of contact for both internal and external candidates at the written offer stage, including interacting directly with the candidates and ensuring signed paperwork is received in a timely manner.
• Managing various aspects of the candidate experience post offer acceptance, including ensuring accurate start dates and compliance of onboarding paperwork.
• Maintain accurate record keeping and consistent storage of new hire candidate records.
• Completing daily, weekly, monthly and quarterly reports as required.
• Conduct new employees’ orientation, exit interviews, referral programs.
• Updating of handbooks, orientations programs and documents templates when required.
• Any other ad-hoc tasks that are assigned.