Job Highlights

• 13th Month Salary (AWS)
• Yearly Performance Bonus
• Hybrid Working Arrangement

Job Description

Human Resource Executive

We are a growing facility management company in Singapore looking to hire a Human Resource Executive. As we grow, we are glad to nurture our team and provide career advancement. Do join us as we offer a great environment for personal development and constructive feedback and support within the team. As a Human Resource Executive, you will be working closely with other departments to ensure stable support within the organization.

Responsibilities

• Maintain employees’ information, leave records, compensation, health, and medical insurance.
• Updating employees' leave entitlement and details from time to time.
• Generate payroll twice a month for employees using payroll software based on the attendance sheets.
• Responsible for the arrangement of recruitment of employees, handling on-boarding and off-boarding of workers, including interviewing, signing of the contract, and updating of hiring ads.
• Attend to inquiries from employees and resolve MOM/employee-related issues to ensure smooth support from HR.
• Prepare and submit statutory documents such as IRAS, employment-related claims/ submissions of grant application/ license renewal, and tasks assigned.
• Maintain and update the latest HR policies and procedures. Keep up to date on MOM guidelines, webinars from the industry, etc.
• Consistently review, suggest, and update HR policies/ processes/ structures to ensure improvisation of the company HR department together with help of other departments.

Requirements

• Candidates must possess at least a Degree in any field.
• A minimum of 1 year of HR working experience is needed
• Good interpersonal skills.
• Able to speak Mandarin to liaise with Mandarin-speaking workers.
• Full-Time position. The ability to start immediately is preferred.
• Working Hour(s) in Office: 9 am – 6 pm, Monday to Friday
• Contactable out of working hours for urgent matters on rare occasions.

Benefits

• 13th-month salary (AWS)
• Yearly performance bonus
• 15 days annual leave
• Medical entitlement

We are currently looking for a individual to join us in a temporary part-time position for 4 months, working 3 to 4 days a week (ideally 3 days).

Key Details:

Duration: 4 months, with potential extension based on performance.

Salary: $3,000 to $3,600 (pro-rated and dependent on experience).

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

If you are passionate about making an impact and looking for a flexible part-time role, we would love to hear from you!

Data Cleansing & Management

• Work with the A&I and DTO team to conduct data cleansing activities to ensure accuracy of the assessment results from former assessment platform
• Conduct data cleansing on the CRM to ensure accuracy and consistency of certification and recertification data

Data Analysis & Reporting

• Perform data analysis on certification, recertification. HCDT and CPP data to provide insights on trends, renewal rates, attrition rates and retention statistics, areas of opportunities for acquisition, etc
• Generate regular and ad hoc reports to assist the team with data-driven decision-making and support retention efforts

Process Optimization & Workflow Streamlining

• Analyze and streamline current work processes to enhance efficiency within the CCE team
• Collaborate with team members to identify areas for improvement, proposing solutions to optimize workflows and reduce manual tasks
• Develop and implement procedures that support standardized processes for data entry, reporting, and certification record maintenance

Operations & Administrative Support

• Assist with general administrative duties, including scheduling, coordinating event logistics, and managing event communications
• Support HOD in ad-hoc assignments

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $4,000 to $4,600 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

• Engage and lead discussions with Knowledge Partners including Autonomous Universities, Polytechnics, private training providers, and corporate academies.
• Support Functional Leads in project activities for certification assessment management, including application management, technical support, and e-learning content development.
• Provide support in the assessment preparatory platform management, such as user tracking and invoice management.
• Develop and manage Knowledge Partners Accounts to build both academic and non-academic pathways to Skills Badge attainment.
• Work closely with internal and external stakeholders in developing strategies and implementing initiatives to signpost HR professionals and businesses to sign up for courses leading to Skills Badges.
• Provide support in daily project life cycles such as vendor management, invoice management, project scheduling, and IT application implementations.
• Review and refresh the Skills Badges online platform to ensure that it is up to date and relevant.
• Collaborate with internal departments to extract, transform, and analyze competency data, conducting skills/needs analysis and engaging in data storytelling to advance upskilling and recertification efforts for the certified HR community.
• Preparatory Content Management: Maintain and track revisions of content changes on preparatory platform and offline copies. Uploading, revision of content where required.
• Reporting and maintenance of dashboard on key indicators relating to usage and candidate satisfaction on a weekly basis.
• Any other work assigned by the reporting officer from time to time.
• Perform any other tasks as assigned.

Requirements:

• Strong written and verbal communication skills
• Enjoys collaborative work and adept at managing stakeholders
• Competent in using data for analysis, visualization, reporting and presentation
• Strong project management skills and attention to detail

Key Responsibilities:

• Assist auditors on internal audit project
• Collating, checking & analysing spreadsheet data
• Coordination on internal audit fieldwork
• Follow up audit findings
• Other ad-hoc duties assigned by internal audit department

Requirements:

• Diploma/ Advanced Diploma/ Degree in Accountancy or equivalent.
• Professional qualifications such as CA, CPA, CIA, CISA, ACCA full member, or relevant certification in the discipline is an advantage.
• With at least 1 year of relevant work experience.
• Fresh graduates are welcome.
• Good command of English with excellent written and oral communication skills

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Partners LLP and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintain customer relationships, and ensuring accurate documentation. This role plays a critical part in enhancing customer satisfaction and operational efficiency.

Key Responsibilities

• Oversee the accurate and timely processing of sales orders, discounts and return documentation
• Maintain and update customer listings in the system to ensure accuracy
• Understand customer needs and provide assistance throughout the order fulfilment process
• Build and maintain strong key account relationships, actively engage with customers to offer tailored support
• Handle customer inquiries, providing solutions and gathering feedback to the Sales Team and other relevant functions
• Update inventory levels or sales related document to customer ERP portal
• Provide assistance in ongoing review records and information to determine effectiveness of work process and procedures
• Support continuous work improvement activities and performance improvement strategies
• Any other ad-hoc assigned by the manager

Job Requirements

• Prior experience in sales administration or a related role is an advantage, training will be provided
• Strong organisational skills and attention to detail
• Strong interpersonal abilities to build and maintain relationships
• Self-motivated with a proactive, results driven approach

We are looking for a temporary part-time Sales & Logistics admin assistant.

Responsibilities:

• Assist sales team to prepare sales invoice and delivery order prior to goods shipment
• Ensure ERP system and documents are up to date
• Update documents and information to relevant stakeholders (e.g. customer, salesperson, finance department)
• Make logistics arrangements (local and overseas)
• Other ad-hoc administrative work

Requirements:

Knowledge of Microsoft Office (Outlook, Excel)

Experience with ERP system a plus

Responsible and meticulous

Able to work independently

Other Information:

Start immediately

5 day week

$15/hour

We are looking for a trustworthy, take-charge individual to join our growing business as a site supervisor. The role of a site supervisor has broad responsibilities, from managing staff and overseeing projects, to maintaining safety protocols and implementing site procedures. Our ideal candidate is experienced, responsible, and team-focused.

Job Requirements

• Years of prior experience in managerial or supervisory roles
• Reading comprehension of technical documents
• Excellent written and spoken communication skills
• Exemplary analytic problem-solving and troubleshooting skills
• Proven leadership skills with a large and diverse workforce.

Location: Macpherson
Working hours: Mon to Fri, 8.30am to 5.30pm & Alternate Sat, 8.30am to 12.30pm
Salary: Up to $4,500

Job description:
• Oversee the productivity and ensure efficiency within the Admin Support team.
• Communicate with bank customers and internal production team on a daily basis.
• Prepare reports on card statuses and inventory levels to the banks as well as monthly billing reports.
• Attend monthly service level meetings with the banks and participate in project meetings with bank representatives.
• Engage in negotiation discussions with the banks.

Requirements:
• Minimum Diploma
• Minimum 3 to 5 years experience in admin support or customer service required
• Relevant experience in leading a team would be advantageous

To apply, kindly email [email protected] with your updated resume.

Sylvie Yong Ying Ying (R1769137)
The HR Ecology Pte Ltd (13C6391)

Responsibilities:

• Manage full spectrum of HR functions including recruitment, performance management and compensation & benefits.
• Lead and direct the routine functions of recruitment process -Sourcing, attracting, hiring, and interviewing.
• Monitor office administration to ensure smooth operation and maintain a healthy and safe office environment.
• Monitor full set of C&B functions, including monthly payroll, CPF, taxation and liaising with insurance vendors etc.
• Ensure legal compliance throughout human resource management.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy and head office.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Conduct & assess internal training needs and coordinate learning and development initiatives for all employees.
• Review, revise and provide guidance on employee handbook.
• Organize employee engagement activities e.g., Organize annual dinner, Christmas party, corporate social responsibility.

Requirements:

• Degree in Human Resource, Business or equivalent
• Minimum 5 years of relevant and hands-on experience in Human Resources Management.
• Well versed with Singapore Employment Ordinance, tax law and other related regulations.
• Good command of both written and spoken English
• Good team player, Detail-minded, well-organized with strong problem-solving skills, self-motivated and independent.
• Proficient in MS Office applications.
• Excellent communication & presentation skills

CG is looking out for a full admin & account assistant. Shortlisted candidate can expect to grow with the company, our company operate as a group, a team, a family. Interested parties can find below for more job details, training provided.

a) Coordinate & liaise with operations staff for issuance of quotation to client, using xero.

b) Once(1) a month billing to email out invoice via to customers. Monitor the aging and debtors listing such as 30, 60, 90 days on account overdue.

c) Capture on expenses and expenditure with receipt, receivables in accounting software Xero.

d) Reconcile bank statement to accounting software Xero income and expenditure.

e) Follow up with email / phone calls to client to follow up on outstanding payment due.

f) Liaise with suppliers for price quote, payment issuance to suppliers.

g) Liaise with training provider to send company manpower for training.

h) Monthly Payroll and HR support - software usage, monthly CPF submission using Info-Tech payroll.

i) Other duties admin, PA support to take instruction directly from Director.

Pleasant, communication, merticulous, detailed with adminstrative works is a must. With or / no experience required, we will provide training.

Working hours:

Monday to Friday (9am to 5.30pm) 5 days work week.

Sat, Sun, PH off.

Interested candidate, please apply via careers future.

Summary:

• Basic Up to $3500
• Multiple locations (East / West)
• AWS + VB Bonus

Responsibilities:

• Assist with the efficient and accurate loading and unloading of goods to ensure smooth warehouse operations
• Maintain meticulous inventory records, monitoring stock levels and tracking inventory movements to support effective stock management.
• Collaborate with team members to maintain a clean and organized warehouse environment.
• Conduct regular inventory checks to identify discrepancies and prevent stockouts.
• Loading and unloading of good

Requirements:

• Candidate with Forklift license will be added advantages but not compulsory

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Key Responsibilities:

• Prepare onboarding materials and assist with new hire orientation.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Enter data into HR information systems (HRIS) and generate reports as needed.
• Manage records for employee attendance, leave, and other relevant information.
• Assist in calculating daily and monthly commissions.
• Analyse HR data to identify trends and provide insights for decision-making.
• Provide support for HR projects and additional initiatives as required.

Requirements:

• Bachelor’s degree or Diploma in Human Resources, Business Administration, or a related field.
• Proficiency in Microsoft Office Suite with strong attention to detail.
• Excellent communication skills and commitment to maintaining confidentiality.

Responsibilities:

Fully in charge the full spectrum of Human Resource and Admin Department, including,

Workforce Management(Migrant Worker)

· Experience in sourcing, recruitment, onboard, disciplinary rules and offboard in a cost-effective manner.

· Experience in resolving dispute with the guidance of Singapore Employment Act.

Recruitment and Onboarding

· Develop and implement effective recruitment strategies.

· Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and hiring decisions.

· Coordinate and conduct new employee orientations to ensure a smooth onboarding process.

Payroll Management

· Administer and maintain payroll systems, Create and maintain staff personnel files, Supervise, lead, and manage payroll personnel.

· Manage the entire spectrum of payroll functions for a workforce, encompassing monthly payroll processing, ensure payroll tasks are executed accurately and promptly.

· Generate and analyse HR reports to identify trends and supervisory issues.

Employee Engagements

· Address employee relations issues promptly and effectively, maintaining confidentiality and fairness.

· Mediate conflicts and facilitate resolution between employees or between employees and management.

Compensation and Benefits Administration

· Administer employee compensation and benefits programs, including salary reviews, bonus plans, and insurance.

· Stay informed about market trends and benchmark compensation and benefits practices to maintain competitiveness.

Performance Management

· Implement and manage performance appraisal processes to evaluate employee performance fairly and objectively.

· Identify training and development needs and collaborate with relevant stakeholders to address them.

Training and Development

· Identify internal and external training opportunities to support employee growth and career development.

· Develop and implement training programs to enhance employee skills and competencies.

HR Policy and Compliance

· Develop, implement, and enforce HR policies and procedures to ensure compliance with relevant laws and regulations.

· Keep abreast of changes in employment legislation and recommend updates to policies and procedures as necessary.

Requirements:

1. Good interpersonal and communication skills

2. Able to interact with people at all levels

3. Ability to resolve conflict and make critical decisions

4. Ability to thrive in fast-paced, high stakes and change-driven environment

5. Ability to effectively communicate and empower teams

6. Passionate about leading and driving processes improvement and innovation

7. Energized by problem solving, thinking critically

8. Familiar in industry standard methodologies and know how to demonstrate these

9. Maintain a high level of confidentiality and professionalism in handling sensitive HR information

10. Proficient in InfoTech HRMS will be an advantage.

Job Description and Requirements:

- To handle HR related tasks.

- Require to assist in Account key in.

- Require to assist in Sales to chase for payment.

- Knowledge of computer system.

- Able to use software application like Microsoft word and excel.

- Generally handle all paper works and filings.

- Office location at Tai Sing Area

ACCOUNTS CUM ADMIN EXECUTIVE

- handle full sets of accounts

- using ACCPAC software

- handle human resource and related work

- at least 2 years working experience in construction companies

- liaise with company secretary, auditors and relevant authorities

- admin duties for managing company assets, building issues such as lift and company lorry

- handle staff & worker salary, remuneration, leave & other matters etc

Job Description:

• Responsible to coordinate on customers' collection schedule
• Contact and follow up with customers for payments and overdue payments via call and text
• Monitor and ensure overdue payments are paid promptly
• To conduct checks and monitor the number of collections received
• Generate and send the statement of account, tax invoice and reminder via letter / email to customers
• Handle customer enquiries relating to payment and invoice issues via phone and mail communication
• Monitor and follow up in account receivable report weekly and ad-hoc report
• Attend and handle dispute and litigation
• Prepare for application of customer’s Giro and submit Giro to bank
• To prepare and handle leasing and sales documentation support including preparing leasing agreement
• To handle walk-in and telephone calls on customer queries
• Manage and update customers' data in the system
• Any other ad hoc matters

Requirements:

• Preferably with relevant experience in credit collection
• Basic accounting knowledge
• Self-driven, self-motivated and able to work independently
• Good communication and interpersonal skill
• Good knowledge in using MS Excel and Words
• Fast learner who is able to multi-tasks

Admin Executive

Main Responsibilities:

1 Manage the day-to-day activities

2 Manage customers' enquires

3 Data Entry

4 Coordination with colleagues

5 Assist with account receivables

6 Any other ad-hoc duties assigned

Requirements

• Proficient in MS office

• Fluency in both written and spoken English and Chinese

• Good communication skill

• Dynamic and good team player with positive mindset

• Able to multi-tasks and work in fast paced environment

• Meticulous and well-organized

• Knowledge with automotive industry will be beneficial but not required

Responsibilities

• Manage and oversee the day-to-day management of the project.
• Define clear roles & responsibilities and deliverable requirements in terms of both scope and schedule to all the team members.
• To ensure that the site activities are executed in accordance with specifications budget and time schedules.
• Project planning, coordination, supervision, monitoring the project works.
• Responsible for all inspection and work activities carried out.
• Monitor & supervise team to ensure compliance of work.
• Submission of summary of daily activity.
• Estimation, establishing the budget and on-going project cost monitoring.
• Liaise with authorities, consultants, clients, managements, and any other related to projects.
• Any adhoc duties as assigned.

Requirements:

• Minimun 5 years relevant job experiences.
• Strong leadership.
• Good communication skills and resources
• Good team player/Leader, Independent, problem-solving, self-motivated, passionate, responsible.

Jobscopes of the position Includes:

1) Customer Service

2) Arrange Servicing Schedule with customer

3) Arrange Installation Schedule with customer

4) Keep track contract renewal

5) Keep and maintain records (Data Entry)

6) Provide Quotation

7) Ordering of stocks

and Any Ad-hoc Duty assigned when required.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,000 to $4,600 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

He/she is expected to:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis and user testing
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with internal stakeholders, technology team and management staff to achieve desired results of business and user needs
• Conduct business process modelling and generate applicable scenarios for the technology functionality testing team
• Plan, execute, and oversee IT projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Collaborate with cross-functional teams, including vendors, business units, marcom, and stakeholders, to ensure project goals and objectives are met.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Conduct regular project status meetings, providing updates to senior management and stakeholders.
• Manage project documentation, including requirements, specifications, and user manuals.
• Serving as a liaison between stakeholders and users
• Able to translate requirements with technical team and vendors
• Carries analytical, conceptual, and agile way of thinking skills
• Strong communication and storytelling skills to work closely with stakeholders to determine acceptable solutions.
• Excellent planning, organizational, and time management skills
• Any other task as assigned

Requirements:

• Proven experience as a Business Analyst or in a similar role.
• Preferred to have project management experience.
• Strong knowledge of business process management and optimization.
• Excellent communication and interpersonal skills.
• Proficiency in requirements analysis, documentation, and user testing.
• Strong analytical and problem-solving abilities.
• Ability to work effectively with cross-functional teams and stakeholders.
• Experience with business process modeling and generating scenarios for testing.
• Familiarity with CRM systems and operational support activities.
• Exceptional planning, organizational, and time management skills.
• Proficiency in using project management and business analysis tools.
• Experience with Edutech platforms will be a plus.
• PMP (Project Management Professional) certification is preferred.

Responsibilities:

• Manage and maintain equipment list (Aircon, Uninterruptible Power Supply, Electrical Board, Fire Protection System, Environmental Monitoring System)
• Liaise with relevant authorities/ subcontractor/ clients/suppliers on maintenance, repair & Testing & Commissioning job
• Answer Technical hotline phone call
• Update Emergency call (E-Call) statistic and email to team for reference
• Schedule of Maintenance, Repair and Testing & Commissioning Jobs
• Maintain master schedule, ensure schedule is up to date (E-call, Follow-up, Ad-hoc)
• Prepare and maintain Method of statements (MOS)/ Standard Operating Procedures (SOP), checklists
• Assist update Risk Assessment (RA) for job site requirement
• Assist Technical Manager/Engineer negotiate/procure materials, equipment and labor in accordance to the allocated budget
• Perform administrative supports to team pertaining to technical operation

Requirements:

• At least Nitec/Higher Nitec/Diploma in related field
• Prefer 2 years relevant working experience
• Candidates with administrative experience
• Competent in Microsoft Office
• Responsible, pro-active, teamwork, responsive

Responsibilities

Office Administration

• Administer procurement, reimbursement and financial activities of ICC Office
• Assist colleagues from InsPIRE and other units under InsPIRE in overseeing office related matters
• Serve as the secretary/note-taker for all ICC Meetings
• Assist with the planning and organisation of ICC-related meetings, workshops/seminars, activities
• Assist with the selection of ICC instructors for the Nanyang Excellence Awards for Teaching
• Assist with all other ICC-related administrative tasks

Course & Student Administration

• Oversee and manage inter-college/school/department collaboration and serve as the liaison between ICC Office and Colleges/Schools and Course Coordinators on matters relating to student enrolment, and the coordination of academic matters and activities
• Oversee and manage all ICC course-related matters, duties will include being a liaison to all course coordinators and instructors, submitting course outlines for approval, timetabling planning, course registration, setting up of course and assessment sites, organisation of the end-of semester quizzes, uploading and consolidation of course marks/grades, end-of-semester Board of Examiners meeting, administering and consolidating data from course surveys, handling of course-related enquiries, and handling of all course-related student matters
• Administer academic exercises such as student combination in classes (ensuring classes consist of a good mix of students from different programmes), change of classes, course exemptions and credit transfers

Faculty & HR Matters

• Work with colleges/schools and course coordinators on the assignment and allocation of full-time and adjunct instructors teaching ICC courses
• Work with HR and schools on the appointment of new adjunct instructors and reappointment of existing adjunct instructors
• Approve the the teaching reimbursement claims of adjunct instructors
• Prepare the necessary information needed and scheduling of ICC instructors for annual performance appraisal of ICC instructors and coordinate with HRBY and the reporting officers of ICC lecturers on appraisal meetings

Outreach

• Be the main point of contact and support to students and partners and schools on matters related to the ICC
• Conduct, coordinate and/or support activities to share and promote ICC’s mission and curriculum, including the compilation and production of relevant marketing materials and eDMs
• Assist in the planning and organisation of outreach activities including marketing collaterals (eg, door gifts)

Requirements

• Bachelor’s degree with at least 5 years of relevant working experience, preferably in an institute of higher learning and/or the education sector
• Prior experience in a relevant administrative/managerial role in an institute of higher learning will be advantageous
• Meticulous with good organisational skills and a keen eye for detail
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Good writing skills with the ability to prepare clear reports
• Proficient in handling data and numbers
• Proficient in MS Office applications (Word, PowerPoint, Excel and Access) - knowledge in advance Excel is a requirement
• Knowledge of student information/database management systems would be advantageous
• Strong stakeholder management, influencing and collaboration skills
• People-oriented and a proactive team player
• Ability to multi-task and deliver with quality and timeliness
• Ability to work independently with minimum supervision

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities:

· Liaise with customers on new application and/or renewal of Tenancy Agreement.

· Liaise with customers on termination such as deposit refund form, check out of workers.

· Perform administrative duties such as data entry to the Navision, handling emails, faxes, etc.

· Use NAV software for workers check in/out, generate billing summary, print invoices etc

· Constant updating in NAV system (Create customers’ code, add service list, create rooms, Create reservation, etc

· Update weekly marketing report to Management.

· In charge of all administrative aspect of Nexus Dormitory

· Follow-up & monitor on outstanding payment with customers.

· Update and check outstanding payment data spreadsheet daily or weekly.

· Issuing Tenancy Agreement, IRAS stamping

· Update check-in /out form and workers’ information into NAV system

· Invoicing such as check billing, generate recurring billing, print of invoices from the NAV System.

· Issuing of correspondences to customers such as Termination letter, Billing agreement, New Tenant Letter, Chasing payment letter etc.

· Daily coordination with Dormitory operation teams and provide support to operation team when necessary.

· Any other admin works deem necessary

Requirements:

· Min GCE ‘N’/ ‘O’ Level or ITE certificate

· Proficient in Microsoft office

· Possess at least 5 years’ administrative experiences

· Team player with good discipline and work attitude

· Good communication and interpersonal skill

About the role:

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,800 to $5,200 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Purpose of Role:

The IT Projects and Operations Manager is responsible for leading and overseeing the day to day technology operations and project application deliveries.

The main responsibility is to ensure that all project management, deliverables and supported operational work including applications and productivity tools are met with the business objectives.

Role Responsibilities:

• Overall in charge of entire project landscape of application projects and operational management.
• Accountable for the day to day organisational technology productivity and ensuring end to end service delivery and management.
• Provide strategies and lead implementation for the efficient management of IT project operations.
• Manage team’s project and operational day to day activities
• Oversee incident, problem, and change management and production readiness for new environments
• Ensure the level of service to customers/clients, availability metrics, analyse trends, and determine appropriate actions where applicable.
• Incident Management: delivery of 24x7 high performance service, reduction of incidents (zero incident strategy), minimize recovery times.
• Problem Management: structural resolution of incidents by delivering final fix based on RCA, leverage the problem management globally, reduce investigation time, drive improvement plans.
• Oversee the operations/ support/management of products/systems/ applications/services in meeting business objectives/ goals.
• Manage related IT procurements, assets and audits
• Oversee vendor relationships; ensure timely/accurate communication and resolution of issues
• Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines.

Requirements:

• Relevant experience in Enterprise Application Project Management Experience
• Have manage teams and carries a strong leadership mantle.
• Familiar with platform based large-scale IT ecosystems.
• Good technical knowledge in software applications
• Experience in handling project schedules, budgeting, delivery and management
• Strong vendor and internal stakeholders management skills
• Demonstrate experience in project life cycles
• Self-driven and motivated
• Possess analytical mindset
• Working knowledge of Agile, DevOps methodology and tools
• PMP and ITIL Certification preferred
• Familiar with Jira knowledge management platform is preferred
• Familiar with EduTech is an advantage