- 2 years contract

- Up to $7k + Annual PB

- Digital Hub, AMK

- Mon to Fri, 8:30am to 6pm

Job Responsibilities:

• Collaborate with the Service Delivery Directors to develop and implement IT strategies aligned with client objectives and business goals.

• Act as the main point of contact for the client regarding all IT-related matters, including project updates, issue resolution, and service enhancements.

• Provide expert advice and guidance to clients on IT best practices, emerging technologies, and industry trends to support informed decision-making.

• Lead the identification and evaluation of IT opportunities and risks, and develop proactive mitigation plans to ensure successful project delivery.

• Facilitate regular meetings with clients to review project status, discuss upcoming initiatives, and address any concerns or challenges.

• Coordinate cross-functional teams within the organization to deliver high-quality IT solutions on time and within budget.

• Manage client expectations and ensure alignment between client requirements and project deliverables.

• Drive continuous improvement initiatives to optimize IT service delivery processes and enhance client satisfaction through POCs.

• Serve as a trusted advisor to clients, fostering long-term relationships and identifying opportunities for additional service offerings.

• Stay abreast of industry developments and technology advancements to anticipate client needs and maintain a competitive edge.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri: 8.30am to 6pm

Salary:

• Up to $7k + Annual PB

Location:

• Digital Hub, AMK

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 10 years of progressive experience in IT, with at least 3 years in a consulting role.

• Proven track record of successfully managing client relationships and delivering IT solutions in a BPO or consulting environment.

• Strong technical expertise across multiple IT domains, including but not limited to software development, infrastructure, cybersecurity, AI and data analytics.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

• Demonstrated leadership capabilities, with experience leading cross-functional teams and driving results in a fast-paced environment.

• Strategic mindset with the ability to think critically, analyze complex problems, and develop innovative solutions.

• Strong business acumen and understanding of industry trends, regulations, and compliance requirements.

• Certifications such as PMP, ITIL, AWS, Azure or relevant technology certifications are a plus.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

PubMatic is looking for a Client Services Partner (SCP) /Senior Client Services Partner (Senior CSP) to join our Advertiser Solutions team in Singapore and work closely with the APAC demand team in order to offer support and develop the relationships with our programmatic demand partners at agencies and advertisers.

The Advertiser Solutions team at PubMatic is focused on advertisers needs and making programmatic the best advertising channel for them to use. CSP is a fundamental part of the Advertiser Solutions team and is focused on growing agency and advertiser relationships by delivering best-in-class customer service.
The CSP is responsible for supporting agency relationships within the PubMatic platform as well as working with current partners and internal teams to fulfill their business needs and optimize their potential for our publishers.

The ideal candidate is a quick and autonomous learner who displays excellent communication skills, PMP/PG management & troubleshooting experience, project management skills, and thinks creatively to solve client challenges.
In this role you will serve in a proactive role in monitoring, tracking, and delivering programmatic executions, including reporting, assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing PubMatic’s platform capabilities.

The successful candidate will have demonstrated excellent account management within a digital media or tech role.

Responsibilities:

• Provide excellent customer service and end-to-end support to our programmatic demand partners and internal stakeholders
• Set up campaigns/deals on PubMatic console and liaise with the agency planners & traders for proper execution and delivery
• Manage/optimize SEA, South Korea, Taiwan, Hong Kong PMPs and data deals on the demand side including deal troubleshooting & technical issues
• Help build technical documents and FAQs to document new developments and best practices for PMP
• Assist in compiling details for SPO responses and publisher lists for PMP’s
• Assist clients with PMP setup, troubleshooting, and prepare regular campaign reporting and analysis
• Understand customer goals and key performance metrics and advise on an optimum mix of pubs and products
• Work with the programmatic traders at agencies to help upsell/cross-sell existing PMPs
• Be a central point of coordination between the publishers and buyers
• Assist in sales efforts by regularly visiting agencies/DSPs to counsel programmatic traders on best practices and product trainings
• Work alongside the Ad Solutions Director/Manager to establish and grow demand partner relationships.
• Coordinate with internal and external parties to test new product offerings and build best practices on execution

Requirements:

• Minimum 4 years in digital advertising, preferably in a programmatic role at an agency, trading desk, publisher or technology company
• Strong understanding of programmatic advertising including pricing models, ad optimisation, SSPs, DSPs, RTB, Agency Trading Desks & Private Marketplaces
• Understanding of & experience in online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, RTB, programmatic buying
• Familiarity with programmatic advertising technology in SEA, Taiwan, Hong Kong, South Korea markets
• Analytical skills combined with great problem-solving abilities
• Strong written and oral communication skills, presentation and negotiation skills
• Strong Excel skills, including pivot tables, pivot charts, vlookup application knowledge
• Ability to work collaboratively in a team environment while also delivering results with minimal supervision
• High energy, self-motivated and passionate about working in a fast paced start up environment

Responsibilities

• Support the project management for the system development and implementation activities
• Develop business process flows and obtain stakeholder sign-offs
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Other governance, documentation and process work as required

Requirements :

• At least 3 to 5 years of relevant work experience in Business Analyst/ PMO
• Proven ability to manage and coordinate multiple projects simultaneously.
• Strong analytical skills to understand complex business processes and identify opportunities for improvement.
• Proficiency in using tools like Visio to create clear and concise process diagrams.
• Ability to elicit and document detailed functional and non-functional requirements.
• Experience in developing test cases, executing tests, and analysing test results.
• Strong writing and documentation skills to create clear and concise documentation, including user manuals, training materials, and technical specifications.
• Proficiency in using Azure DevOps for project management, task tracking, and test case management.
• Excellent verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to build relationships with stakeholders and work effectively in a team environment.
• Ability to identify and resolve problems creatively and efficiently.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to adapt to changing priorities and work under pressure.
• Strong attention to detail to ensure accuracy in all work products.
• Proficiency in Mandarin Chinese (highly advantageous) to effectively communicate with stakeholders in China.

Requirement:
• Strong business process, analytical, systems and design thinking skills.
• Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
• Experience in Application Systems support and maintenance.
• Knowledge and experience of SDLC, RDBMS and SQL.

Internal ref: 9321

Regards,

Lini

Recruitment Consultant

R22108463

Requirements

• Experience in implementing projects in areas relating to Cloud SaaS , WCMS, Data interfaces analysis, AI , Chatbot and Data Analytic and analysis as well as involved in technical solution architecting and security design for Cloud solution.

• Experience in business change management processes as well as security, quality, performance and incident troubleshooting of the ICT system.

We are looking for a talented and experienced Business Analyst for one of our investment banking clients to work on building business solution in banking domain. The resource should be well versed with market treasury products.

The candidate will be required to:

· Lead/manage large global projects for Market products involving cross functional and multi geographic teams as a Lead Business Analyst.

· Involve in requirement gathering, create functional requirement document, co-ordinate with development team, execute user acceptance testing and ensure quality delivery of software solution to business.

· Closely work with Trading desks, Product Control team, business managers, Market risk and Technology teams to understand and implement requirements as per project plan.

· Implement Global requirements for business, Participate actively with Development design and deliver the projects/solutions on time.

· Preparing BRD/FRD - in consultation with Business/Tech teams

· Collaborate and Partner closely with project managers/ programme managers, development leads, test leads and production support teams to ensure software solution is tested and implemented to highest quality.

· Partner with wider Technology group to leverage best practices across software development life cycle.

Required Skills

· Min. 8 years of experience in banking industry as Lead Business analyst/ Business analyst.

· Experience of building software solutions for banking applications (treasury is preferred) with focus on market products.

· Experience in treasury and market risk products are preferred

· Ability to understand customer business process and requirements and translate into functional requirements across wide array of market treasury products and technologies.

· Experience of working with multiple system partners, Product Control teams, development and support teams.

· Excellent communication skills (verbal, written, and presentation of complex information and data) in presenting to partner teams and senior managers.

· Ability to draft Use Cases, Process Flows, and Activity Diagrams, specific to banking Architecture.

· Ability to track multiple issues, effectively manage time and competing priorities to drive results.

· Exposure to project management and agile methodologies.

Job Title: Business Analyst

For a quick response, please share your resume with [email protected] or WhatsApp at +65 92333815.

Job Description:

Roles and Responsibilities:

1. Partner closely with Operations users, Business, Tech, and external vendor consultants to deliver on the strategic platform upgrade program.
2. Provide project management support to the program on behalf of Operations, including creating and delivering project communications to multiple stakeholders, running governance calls, and preparing presentation materials/decks for committee meetings.
3. Collaborate with operations users, business stakeholders, fellow business analysts, tech teams, and vendor consultants for functional design and solutioning.
4. Work closely with Operations users and Tech teams, participating in design/build discussions.
5. Develop testing approaches, scopes, and plans with Operations users and the vendor test team.
6. Support user acceptance, regression, and performance testing, as well as overall defect management and triaging—work closely with Operations users, business users, and the testing team to ensure coverage of critical and important functions.

Qualifications and Experience:

1. Bachelor's degree in Accounting, Finance, or Technology.
2. 5+ years of experience in the financial industry, including credit card processing, chargebacks, or fraud analysis.
3. 3-5 years of operations or project management experience.

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Responsibilities:

• Analyse, develop, enhance, debug, support, maintain, test applications
• The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.
• Understand business unit's Role & Access provisioning processes
• As a role maker Review and Create Business Policies and Roles in identity Management System
• Understand and Validate the Application or Department level Role Matrix.
• Follow-up on Consolidated Access certification feedbacks/queries
• Perform target account reconciliation against the Identity Management system,

Requirements:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• Relevant technology certification(s) required, such as ITIL.
• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations

Please ensure you have submitted the additional information in the form below: https://forms.afizan.com/index.php/449413?lang=en

Please note that we will not consider your application if this form is not submitted.

Position: Business Analyst

Employment Type: Permanent

Payroll Company: Afizan Pte Ltd, Singapore

Work Location: Client Site, Maxwell Road, Singapore

Working Hours: 8:30 AM to 6:00 PM

Interview Timeline: Shortlisted candidates will be contacted within two weeks of application.

Compensation and Benefits

• Salary: $3,500 to $5,500 (commensurate with experience)
• Annual Salary Increment
• Yearly Performance Bonus
• Health Insurance
• 5G Smartphone with Plan
• Subsidized Training and Certifications
• Annual Leave: 14 days per year
• Sick Leave: 14 days per year

Key Responsibilities

• Collaborate with business teams to identify business needs through human-centric, visual methods like service journeys, and develop the corresponding business case.
• Work with internal IT and business project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend appropriate technologies that align with technology directions (e.g., cloud-based solutions, modernisation of legacy systems, and adoption of SG Tech Stack).
• Select and implement the appropriate development methodology (e.g., Agile or Waterfall) in an Outsourced, Co-Sourced, or In-house development environment.
• Plan, review, and conduct testing and data conversion to ensure alignment with specifications.
• Drive system or product readiness to ensure smooth deployment, adoption, and operational success.
• Analyse the impact of requested changes, propose improvements to meet evolving business needs, and collaborate with the support team to resolve technical issues during the Operations & Maintenance phase.
• Facilitate and propose business process improvements through the adoption of digital technologies.

Candidate Requirements

• A degree in Computer Science, Information Systems, Infocomm Technology, Computer or Electronics Engineering, or a related field.
• Minimum of 4 years of professional experience in this role.
• Involvement in at least two complete software or product development cycles, preferably using Agile methodology.
• Proven expertise in IT business analysis, application solutioning, design, and testing.
• Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
• Excellent analytical, conceptualisation, and problem-solving abilities.
• Strong verbal and written communication skills, with the ability to pitch ideas and influence stakeholders.
• Motivated and driven personality, with a strong ability to learn and apply new concepts.
• Knowledge or experience in implementing projects in at least one of the following areas:Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, or Cloud Solutioning.
• Previous development or consulting experience is preferred.
• All nationalities welcome, but must be in Singapore with 2 years of local experience.
• Strong communication skills in English, both written and verbal.
• Ability to collaborate effectively in a dynamic and fast-paced team environment across Singapore, Malaysia, and India.
• Capable of working independently, with minimal supervision, while meeting deadlines.
• Initiative-driven with a proactive approach to tasks.

Why Join Us?

At Afizan Pte Ltd, we pride ourselves on fostering an inclusive and supportive environment where you can grow professionally while contributing to Singapore’s education landscape.

As a trusted name in Information and Communication Technology (ICT) solutions, we have been empowering small businesses, large enterprises, and government agencies for over a decade. Our mission is to make technology seamless and accessible, helping organisations achieve their digital transformation goals.

Join us and become part of a dynamic team dedicated to innovation and service excellence.

For more details, visit www.afizan.com

Client Portfolio Management

• Lead and manage a portfolio of clients, providing end to end support offering a seamless and comprehensive suite of services encompassing Corporate Secretarial, Accounting, Financial reporting, Payroll, Courses and Tax Compliance.
• Serve as the primary point of contact for clients, understanding their specific needs and delivering tailored solutions.
• Build and develop the rapport with new and existing clients to keep them satisfied with our services in order to get the most possible renewals.

Content Development & Portfolio Acquisition

• Develop and implement comprehensive social media content that aligns with overall marketing objectives and business goals. Create and manage a content calendar (daily posts) on individual Tiktok/Instagram/Youtube
• Track, analyze, and report on performance metrics using social media analytics and native insights. Use data to inform and optimize future strategies.
• Stay current with trends, platform updates, and best practices. Identify new opportunities and propose innovative ideas to keep the brand relevant and ahead of the competition.
• Attending face to face client meeting to understand business needs and consultatively pitch our solutions.
• Build and enhance relationship with clients to grow portfolio.
• Report on sales activity on a weekly basis.
• Other general admin duties as assigned.

Requirements

• A strong work ethic, positive attitude and genuine desire to learn.
• Candidates with no experience are welcome to apply as training will be provided.
• Candidates with prior experience in related fields can be considered for senior position.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Duties & Responsibilities

• Facilitate requirements workshops to engage the various stakeholders such as Front Office users to elicit and validate business requirements.

• Lead and manage issues, and ensure all requirements have proper traceability.

• Leverage the subject matter experts across technology and business in delivery of structured and well-thought through solutions.

• Become an effective “bridge” between users and technology.

• Good team player with strong interpersonal skills.

• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

Required Experience

1. Education – Bachelors or higher degree preferably in Business and/or Computer Science

2. At least 5-6 years working as a Business Analyst.

3. Possess strong Treasury knowledge, with expertise in at least one asset class.

4. Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner.

5. Has experience working in projects on Agile (Scrum, Kanban, etc) and/or waterfall methodology.

6. Drawing of process flow diagrams to identify existing problems and exploring opportunities.

7. Experience in writing user stories, acceptance criteria, test plan and test scenarios.

8. Experience in documenting and explaining business scenarios and produce functional specifications.

9. Basic Data Analytics using Excel and/or SQL, including but not limited to, data fetching, data joints, data wrangling, use of correct charts for different data visualization. Ability to explain what the data is telling you.

10. Root-cause analysis.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Responsibilities

• Content Development & Planning: Develop and implement comprehensive social media content tha aligns with overall marketing objectives and business goals. Create and manage a content calendar (atleast 3 posts per week) on individual Tiktok.
• Campaign Execution: Plan and execute social media campaigns that drive brand awareness, engagement, and conversions. Coordinate with marketing teams to develop compelling visuals and copy.
• Community Management: Monitor and engage with the online community, and respond to comments, messages, and reviews in a timely and professional manner across all social media platforms.
• Analytics and Reporting: Track, analyze, and report on performance metrics using social media analytics and native insights. Use data to inform and optimize future strategies.
• Trend Monitoring: Stay current with trends, platform updates, and best practices. Identify new opportunities and propose innovative ideas to keep the brand relevant and ahead of the competition.
• Collaboration: Work closely with cross-functional teams, including content creators, designers, and marketing specialists, to ensure cohesive and integrated marketing efforts.
• Generating leads and cold calling to get appointments with potential clients.
• Attending face to face client meeting to understand business needs and consultatively pitch our solutions.
• Consult with prospect about business challenges and requirements with analysis of costs and benefits.
• Build and enhance relationship with clients to grow portfolio.
• Report on sales activity on a weekly basis.
• Other general admin duties as assigned.

Requirements

• Hunter mentality and a “no fear” approach to prospecting corporate clients.
• A strong work ethic, positive attitude and genuine desire to learn.
• Candidates with no experience are welcome to apply as training will be provided.
• Candidates with prior experience in related fields can be considered for senior position.

Experience: 3-5 Years

Role: Business Analyst

Key Skills:

• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Practical knowledge of scripting languages, preferably Python / Java
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations.

Key Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

We are looking for a qualified and motivated business consultant to assess and reform business operations, provide expert guidance, and implement projects. The business consultant's responsibilities include reviewing and analyzing different aspects of the business, compiling data and reports, presenting recommendations, and guiding the implementation of new projects.

To be successful as a business consultant, you should have expert business knowledge and excellent communication skills. A top business consultant should have outstanding research skills and demonstrate exceptional problem-solving abilities.

Business Consultant Responsibilities:

• Meeting with and advising senior executives throughout the consultation process.
• Determining business needs and identifying weaknesses.
• Assessing and analyzing business practices and procedures.
• Compiling and presenting research findings and recommendations.
• Developing detailed project plans to drive changes and improvements.
• Organizing and managing business projects.
• Providing guidance when issues, challenges or problematic situations arise.
• Tracking and assessing the effectiveness of projects.

Business Consultant Requirements:

• Degree in business administration or related field required.
• Previous experience in business consulting preferred.
• BE or ME in a specialized business field beneficial.
• Certification as management consultant is a plus.
• Strong research and data collection skills.
• Strong analytical and problem-solving skills.
• Knowledge of diverse business areas such as IT, HR, training, and marketing.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in Microsoft Office.
• Familiar with a wide range of business management software such as business invoicing programs, word processing programs, CRM, database, and asset management software.

About SME Centre@ASME

SME Centre@ASME is an initiative supported by Enterprise Singapore together with ASME, to provide business advisory and driving capability upgrading to the local SMEs. Our services include first-tier business advisory, diagnostics, and facilitating capability workshops for SMEs.

The Opportunity

At SME Centre@ASME, we work closely with SMEs to develop and strengthen their businesses further. Through 1-to-1 engagement with SMEs across different industries, there will be opportunities to acquire greater business knowledge via such vast exposure to Singapore’s SME landscape.

Upon embarking on a journey with us, you will undergo on-the-job training and tailored mentoring. Professional development training will be provided to develop the skillsets you need to stay relevant as well as build confidence in your advisory role with progression in your career.

Roles and Responsibilities

As part of the Business Advisor team, you will assist to diagnose and analyse the issues/challenges faced by SMEs and followed by recommending the appropriate solutions and supporting them in their business growth journey. Your key responsibilities include:

· Helping SMEs identify gaps and explore avenues of growth

· Provide consultancy advisories to SMEs in the areas such as marketing strategy, overseas expansion, financing, productivity, HR, and best practices

· Providing advice on business operations and valuable insights on how SMEs can transform and develop their internal capabilities

· Maintain up-to-date knowledge of market insights, business support landscape and advise SMEs on the range of options available

· Provide start-up businesses with advice and guidance for them to set up and commence business

· Identify and engage suitable SMEs to undergo collective solutions in common industry/locality

To qualify, you must have:

· Bachelor's Degree with at least 2 years of relevant experience in consulting role; or

· Diploma with at least 5 years of relevant experience in consulting role;

· Experience and/or passion in the understanding of the business landscape and market issues;

· Knowledge of diverse business matters/functions such as business development, marketing, HR, finance, productivity, etc.

Other requirements

· Must be a Singaporean Citizen or PR

· Preferably have prior experience working with SMEs

· Good relationship-building and interpersonal skills with clients and be the key client contact point

· Ability to work independently as a self-driven and creative problem solver, as well as to collaborate with team members and stakeholders from diverse backgrounds

· Knowledge in areas relating to business advisory for SMEs (such as business environment analysis, emerging digital technologies, and business operational planning for continuous improvement) would be ad added advantage.

What We Offer

We are committed to being an inclusive workplace where we value all our staff, enhancing employee engagement altogether.

Competitive remuneration package – Staff are rewarded for their individual and team performance

Flexible working arrangements – We provide remote working arrangements as value work-life balance

Continuous learning – We conduct frequent training for our staff to develop new skills and knowledge

Engaging and supportive team – We provide support, coaching, and feedback from colleagues around

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Excellent English writing skills.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.