Core Responsibilities:

• Ensure accurate and timely updates of clients records in database and ensure timely submission of clients data to relevant authorities and agencies

• Responsible for Info Tech software

• Issue suppliers cheque, GIRO and Telegraphic Transfer

• Giro and bank payment posting

• Daily petty cash posting

• Petty cash reimbursement

• Payroll, leave, attendance records, duty roistering submission

• Responsible for procurement of stationery and equipment for office use and maintain monthly stock count

• Responsible for procurement of refreshments for weekly meetings

• Responsible for photocopying and distributing of circulars and collating, collecting of reply slips from clients, coaches, parents and or caregivers

• Perform front desk reception and customer service duties such as attending to incoming calls and walk-in visitors

• Human Resources Spectrum and Info Tech software

• Any other duties required by supervisor

Location: 201 Jurong East Home

Candidate Requirements

Bilingual in both English and Chinese, with excellent written and verbal communication skills in both languages. (enable to handle phone inquiries from English and Chinese-speaking Clients)

Minimum a Certification in Adminstration, Accountancy, Human Resources or other relevant disciplines.

Technical Competencies:

• Must be able to manage a full set of accounts, including payroll.

• Accountancy info tech system, or other relevant disciplines.

• High levels of patience and passion for working with adults with disabilities.

• Proficient in Microsoft office especially excel, power point.

Core Competencies:

• Bilingual in both English and Chinese, with excellent written and verbal communication skills in both languages. (in order to handle phone inquiries from Chinese-speaking customers)

DUTIES AND RESPONSIBILITIES

1. Payroll administration handles. E.g. employee reimbursements, bank files, and payslips.
2. Mandatory insurance involves registration and renewal of insurance accounts.
3. Submission of statutory claims deal with administration and application for various leave types.
4. Onboarding / offboarding includes contract drafting, settlement letters. For new hires, onboarding initiatives and support.
5. Providing comprehensive HR management and operational support services, including work permit renewals, worker levy payments, employee correspondence addressing daily HR inquiries, and maintaining electronic personnel files.
6. Handle all administrative tasks covers a range of HR tasks, from reminders to Info-tech HRMS electronic file maintenance and data entry in human resources information systems and audits for accuracy and compliance.
7. Take ownership of end to end recruitment processes, including but not limited to job postings, candidate sourcing to selection.
8. Performance management involves employee development, appraisals, and improvement plans.
9. Compensation and benefits provide advice and support for salary benchmarking and benefits planning.
10. Coordinate training programs and development initiatives for employees.
11. Provide advice and handle all employee inquiries on HR related matters.
12. Overseeing and maintaining office supplies, maintaining cleanliness, and organizing corporate mail and deliveries for employees.
13. Filing management entails systematically maintaining and organizing all business records.
14. Handling inbound calls.
15. Handling and maintaining the stock items records.
16. Liaise with suppliers, issue purchase order to suppliers & coordinate the purchases. If needed, to look for new suppliers; obtain quotations from suppliers, comparison of pricing and follow up till items delivered. There have others administrative stuffs to support and help.
17. You are responsible for all duties assigned to you by the Directors of the Company in the capacity for which you are employed.
18. You shall co-ordinate and co-operate with all your co-workers as and when necessary. You shall cover duty for administrative assistant whenever they are on leaves.
19. You shall report to the Directors and or any other officials designated by the Directors for the discharge of your duties.

COMPANY DESCRIPTION

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibilitywork, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBCUniversal Singapore earned a Great Place to Work certification as a result of our dynamic, inclusive and resilient culture. Here you can live your passion.

JOB DESCRIPTION

You will develop and drive people strategies for Singapore and SEA, covering multiple businesses including TVD, UPI, Networks & DTC and other businesses on site. You will partner closely with key executives to cultivate an inclusive, positive and productive workplace culture; identify, develop and retain talents; create and implement local employee experiences and learning & development initiatives. You will develop and maintain a strong relationship with partners in talent acquisition, executive search, compensation & benefits, employment law, etc. to drive high quality HR services delivery to business. You will also serve as HR community leader in Singapore and role model and advocate for “one team” spirit.

You will report to Vice President, Human Resources APAC and partner closely with broader HR community as well as business leaders in Singapore and SEA.

Key Responsibilities:

Strategies

• Partnering with senior leaderships teams to develop key people strategies and objectives for the organization, ensuring that the HR initiatives and programs are clearly aligned with business priorities.
• Participate in and be a thoughtful contributor at key senior management meetings and provide HR input for strategic business projects and long-term planning and budgeting processes.

Talent

• Partner with TA team to ensure timely supply of quality talents to meet business needs.
• Play a leading role in key HR processes including talent review, compensation, performance management, talent planning etc.
• Help to identify learning needs, leveraging internal and external resources to deliver learning programs to support development.
• Provide advice to business leaders, managers and employees on all matters related to employee and organizational development.
• Ensure the delivery of corporate training initiatives.
• Partner/collaborate with HR colleagues across NBCUniversal to drive projects and bring initiatives to fruition.

Change Leadership

• Lead organizational change management process in response to business strategies.
• Where required manage HR due diligence and transaction support for M&A or divestment activity, including integration and change management

Employee Relations and Experiences

• Provide HR leadership and coaching to employees and managers regarding employee relations issues. Ensure prompt and effective management of employee relations issues and grievances.
• Offer guidance and counseling to employees and managers concerning work-related issues and work to resolve issues in a proactive and positive manner.
• Manage and communicate HR policies; develop and implement HR practices and procedures aligned to meet the needs of the business. Ensure compliance with relevant local laws.
• Work with leaders and employees to establish and maintain a positive work environment which encourages the full use of the organization’s diverse talents and abilities.
• Create and execute on Employee Survey action plans and engagement and communications activities.
• Ensure HR operational excellence in data management, HR systems, payroll coordination, on-boarding, off-boarding etc. to enable a desired employee experience.

HR Team

• Provide leadership and oversight of daily activities of local HR team.
• Provide coaching and guidance to develop HR team’s capabilities.

QUALIFICATIONS

Basic Requirements:

• Must be willing and eligible to work in Singapore.
• Must be willing to travel for work related business as necessary.
• Comfortable working in a global, matrix organization.
• Thorough understanding and significant experience of employment law in Singapore/SEA region and experience in change management.
• Ability to identify key priorities and execute on them.

Desired Characteristics:

• Experience of operating at leadership level within a business(es), as a key member of the leadership team.
• Demonstrates ability to interact with a range of personalities and styles and be able to establish effective relationships at all levels, responding effectively and timely to demanding internal clients and external partners.
• Able to quickly build credibility and be an engaging communicator who can engender trusted relationships with senior leaders.
• Ability and experiences of working in a creative, fast paced globally matrixed organization.
• Result oriented, creative and resourceful.

Job Purpose

We are seeking a dynamic HR Business Partner (SEA) to support our Marine business units across Singapore, Taiwan, Malaysia and Australia. In this strategic role, you will collaborate closely with key stakeholders in the SEA region, acting as a vital bridge between the Marine business segment and the HR function. Your focus will be on aligning HR initiatives with overall business objectives while driving organizational effectiveness, talent management, employee engagement and HR process improvements tailored specifically to the Marine entities in SEA.

HRBP

• Partner with Marine business leaders in Southeast Asia to develop and implement HR strategies, programs, and initiatives that support business objectives and drive organizational growth in the Marine industry.
• Provide coaching and guidance to the managers on a range of HR matters including performance management, employee relations, talent development, and succession planning specifically within the Marine industry.
• Drive the talent acquisition process for Marine positions, partnering with recruitment teams to attract, assess, and select top talent with expertise in the Marine industry.
• Collaborate with HR Centers of Excellence (CoEs) to ensure effective delivery of HR services specifically tailored for the Marine industry, including compensation and benefits, learning and development, and employee engagement.
• Analyze HR metrics and trends within the Marine industry to identify areas for improvement and develop action plans to address them.
• Lead change management initiatives within the entities to support organizational transformation and ensure smooth implementation of HR programs in the Marine entities in SEA.
• Stay updated on HR best practices, legal requirements, and industry trends within the Marine industry to ensure compliance and drive continuous improvement specifically for the Marine business units in Southeast Asia

HR Operations

• To boost onboarding employee experience and maintain high level of motivation of a new join. You will be accountable for onboarding process, as well coordination of orientation/new join training plan. This includes liaising with internal stakeholder to refresh information on orientation slides.
• Application, maintenance, and termination of employees’ medical insurance.
• Yearly renewal of employee benefit insurance and WICA
• Responsible for monthly payroll of various entities in SEA (dealing with payroll vendors to ensure staff is paid correctly and on time)

Requirements

• Bachelor's degree in HR management, business administration, or a related field. Master's degree is a plus.
• Proven experience as an HR Business Partner or similar role, preferably in the Marine industry or related maritime sectors within SEA.
• In-depth knowledge of HR principles, practices, and employment laws in Southeast Asia.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization
• Demonstrated ability to influence and collaborate with stakeholders to drive change and achieve results.
• Analytical mindset with the ability to use data and metrics specific to drive decision-making and measure the impact of HR initiatives.
• Strong problem-solving skills with the ability to think strategically and propose creative solutions
• Ability to handle sensitive and confidential information with professionalism and discretion
• Willingness to travel within Southeast Asia as required to support the Marine business

To submit your application:

Interested candidates please submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

About our group:

Since 1979, Seagate have been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. We are a diverse workforce of hard-working, passionate people all over the world— United States, Southeast Asia, India, China, the United Kingdom, and beyond. At Seagate, we know that data is always in motion, alive, connected—and we harness it in order to maximize human potential.

HR Total Rewards purpose is to attract, motivate and retain valued employees through compensation, benefits, wellbeing, performance, mobility and recognition utilizing the development of market competitive programs, methodologies, technologies, and effective communication strategies.

About the role - you will:

Total Rewards Partner Malaysia

• Partner and Collaborate with HR Business Partners (HRBPs) and Business Units (BUs) in Malaysia and other Asia Pacific Countries to develop, enhance and ensure consistent implementation of Total Rewards Policies and Programs.
• Review, design and implement local compensation and benefits programs which meet employee needs and are cost effective, and manage programs including stakeholder management.
• Provide specific insights and recommendations to manufacturing plants to ensure that their local application of compensation and benefits policies and programs are aligned with the overall company strategic objectives.
• Analyze market data, identify trends, best practices and continuously improve our programs based on feedback and data.
• Drive, transform and improve work processes and employee experience, preferably enabled with technology and analytics.
• Responsible for Country-Audits action planning in relation to Responsible Business Alliance (RBA) and Pay Equity
• Develop and deliver effective communication strategies to ensure employees understand and value the total rewards programs.
• Support ad-hoc project work and provide leadership where necessary to enhance the effectiveness of the Total Rewards programs.

Wellbeing Asia

• Part of the Global Wellbeing Team to represent Asia, ensuring that initiatives planned at the global level can meet the diverse needs of employees across different countries in Asia.
• Plan and manage a comprehensive wellbeing calendar for Asia, focusing on mental and financial wellbeing pillars.
• Collaborate with different stakeholders across Seagate to execute country wellbeing initiatives
• Create and implement effective communication strategies to promote wellbeing initiatives in Asia, ensuring employees are informed and engaged.

Global Mobility Asia

• Management of vendors to ensure effective management of immigration and mobility process
• Coordinate with vendors: Liaise with external providers, such as relocation companies, to ensure seamless delivery of services.
• Stay current with industry trends: Participate in training, conferences, and networking events to stay informed about global mobility best practices.
• Ensure compliance with regulations: Stay up-to-date on immigration laws, tax regulations, and other relevant requirements.
• Collaborate with stakeholders: Work with HR, finance, and other departments to ensure alignment and effective support for initiatives.
• Develop and implement processes: Continuously evaluate and improve global mobility processes, ensuring efficiency, compliance, and assignee satisfaction.
• Conduct needs assessments: Identify assignees' specific needs, such as housing, schooling, and language training.
• Provide cultural and language support: Offer guidance on cultural adaptation, language training, and other support services.
• Prepare reports and analytics: Provide insights on assignment trends, costs, and other key metrics.
• Foster a positive experience: Ensure assignees have a positive experience, promoting engagement and retention.

About you:

• Demonstrates good judgment in selecting methods and techniques for identifying and evaluating different approaches to define and resolve issues
• Detailed oriented, analytical, able to work independently and high initiative.
• Analytical with a strategic acumen to anticipate business needs.
• Able to work with ambiguity and fast-paced environment.
• Strong communication & interpersonal skills

Your experience includes:

• Desired University degree with professional training, or similar qualifications. Global Remuneration Professional (GRP) or Certified Compensation Professional (CCP) certification preferred.
• At least 8 to 10 years of relevant experience in Compensation and Benefits in a large business organization.

We are seeking a highly skilled and motivated Partner Strategist to join our team in Singapore. As a Partner Strategist, you will have the opportunity to drive business growth and success for select telecom partners in the region by leveraging our Telco-focused analytics product. This product provides actionable insights that help partners make better product, marketing, and network-related decisions.

In this role, you will act as a consultant, working closely with partners to drive engagement with our product and deliver real-world financial impact. You will be responsible for training partner users, engaging with senior management at partner organizations, and using a hypothesis-based consulting approach to solve complex problems and drive business outcomes. Your work will have a direct impact on the success of our partners, and we are looking for someone who is passionate about driving business results through data-driven insights

Responsibilities

• Work closely with telecom partners to understand their business needs and challenges and deliver value to them through insights using Meta data and tools
• Apply your expertise in quantitative business analysis to see beyond the numbers to bring the client actionable insights and recommendations to use for their business strategies
• Partner cross-functionally with the product development team and Partner Data Scientist to understand tools, data sets and strategies, and the client sales team for media implementation strategies
• Feed success & learning back to the product team to inform, influence and support our Insights product roadmap
• Build and own deep relationships with analytical teams at the partner as the product expert

Minimum Qualifications

• 3+ years of relevant experience—analytics, strategy consulting, digital marketing, working with clients and a love of data and insights
• Experience communicating and collaborating with cross-functional teams, with ability to inspire action based on data-driven insights
• Experience working with large data sets with an understanding of statistical analysis and data visualization
• Understanding of business operations, including marketing, subscription-based business models, customer lifecycle analysis, churn and acquisition

Preferred Qualifications

• Advanced degree in Finance, Computer Science, Statistics, Economics, Engineering, Physics or a related quantitative field preferred (advanced degrees may count as relevant experience)
• Experience in visualization tools like Tableau
• Experience of working in with the mobile sector(telecom, device manufacturer, etc.)

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Job Description:

• Conduct marketing research and data analysis to expand and nurture the leads pool. Convert leads into sales opportunities.
• Perform outbound cold-calling to introduce Yonyou’s products/services to clients over the phone.
• Explore and identify new potential leads via various channels. Demonstrates professionally with potential customers via phone, email, conferencing, webinars, and face-to-face, to discover their business needs and develop a positive business relationship.
• Understand customer needs and present tailored Yonyou ERP solutions.
• Collaborate with presales and internal teams to deliver customer-centric solutions.
• Foster strong client relationships and ensure customer satisfaction.
• Report sales performance and contribute to business strategy planning.

Required Experience

• Graduate in Marketing, Information Technology, Business Administration,and Accountancy.
• Prior experience related to Cloud Solutions, Business background (accounting/finance/supply chain/manufacturing), and experience in ERP solutions (SAP, Oracle, Netsuite, Microsoft Navision) will be advantageous.
• Experience in B-to-B sales in ERP or IT solutions will be an advantage.
• Passionate, self-motivated, good team player, and responsible.
• Excellent communication, presentation, networking, and negotiation skills.
• Experience in prospecting, lead generation, and sales management will be a plus, and business analytical skills are preferred.
• Competent IT skills with a working knowledge of Microsoft Office, google programs, and social networking tools.
• Proficiency in both Mandarin and English to liaise with Mandarin-speaking customers.
• Be able to go on business trips in the SEA
• Good command of English and Chinese to communicate and present with customers.

Job Description:

• Perform HR functions including Payroll, Employee data maintenance, Training administration and day to day HR process.

• Process Monthly payroll for employees using Opensoft for approximately 150 headcounts

• Leave administration for e-Leave portal

• Generate monthly payroll reports and handle payroll related enquiries

• Responsible for Work pass applications, renewals and cancellations

• Prepare and draft Letter of Appointment, Letter of Confirmation and other employment related contracts

• Timely submission of CPF contribution, IR21 and yearly income tax filing

• Submission of government-paid claims such as Training Grants, NS claims, Maternity Leave, Childcare Leave and other government related claims

• Handle MOM Surveys, apply WP, S Pass

• Maintaining personnel files and keep HR related information updated

• Involve in the implementation of new HR initiatives, projects and policies

• Assist in the reviewing of Employee Handbook annually

• And other ad-hoc duties as assigned.

Requirement

• Minimum Diploma in Human Resource Management and Business Management or related field

• At least 5 years of relevant working experience

• Worked in Food & Beverage (F&B) industry will be an added advantage

• Knowledge of Singapore Employment Act

• Able to maintain close and effective personal working relationships at all levels of the organization

• Ability to work independently with little supervision, resourceful, meticulous and organized

• Good team player with interest to learn

• Proficient in Microsoft Words / Excel / Power Point

• Knowledge of Opensoft Payroll will be an added advantage.

• Assisting in execution of day-to-day HR function.
• Managing full recruitment cycle including posting job advertisements, screening resumes, conducting interviews and on-boarding process.
• Serve as the primary point of contact for employee inquiries and concerns, providing guidance and support on HR policies & procedures.
• Collaborate with departments to ensure effective communication and prompt resolution of employee-related issues.
• Support & manage employee engagement activities and initiatives including corporate functions.
• Administer, manage, maintain and update data records relating to employee life cycle.
• Handling HR-related administrative tasks.
• Work pass administration & its related matters.
• Ensuring compliance with the local employment laws and company policies.
• Participating in HR projects and provide any other HR support / tasks may be assigned from time to time.

You should already be equipped with the followings:

• Diploma in Human Resources / Business Administration or a related field.
• Minimum 3 years of experience in a HR generalist role with strong understanding of HR functions and best practices.
• Proficiency in MS Office Suite especially Excel & Word.
• Natural communicator with interpersonal skills.
• Ability to multitask and manage time efficiently.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and together in a team.

PRIMARY DUTIES:

• A key collaborator to the Consulting Team, Team Leaders and Business Manager and other stakeholders within AKG Singapore Career Matching Programme.

• Meet pre-determined Key Performance Indicators to maximize the achievement of employment outcomes and ongoing support targets by team members

• To partner with Team Leaders, mentor and support the Consulting Team, on addressing gaps in industrial knowledge, reverse profiling, and nominations for caseload progressions. Ensuring that the client’s barrier is properly diagnosed, and Resume is at the marketable level to ensure job placements.

• Able to identify, engage, and work with strategic partners, employers and collaborators to create new opportunity, which include intermediaries such as professional bodies, trade associations and chambers, unions, enterprises, self-help groups, to reach out to the underserved sectors.

• Developing an employer engagement strategy for the covered sectors to build and maintain strong company partnerships within the targeted industry.

• Establish, grow and maintain the relationships with companies and organisations within the relevant sectors.

PRE-REQUISITES

• With proven track record working in B2B or B2C, partnering with Employers, handling recruiters and Head of Business Units with corporates

• Strong industrial knowledge within certain specific grow sector will be a plus point

• Strong understanding towards labour market, government funding and programme, especially for Mid-Career Switchers.

• Evidence ofsetting and achieving targets across a broad range of KPI’s.

• Hunter mentality with Hybrid model, actively solicit for new leads and able to build long term relationship, managing both new and existing Employers.

• A team player, with good interpersonal skills, specifically around building rapport, listening, questioning, influencing skills to enable, build and maintain effective relationships.

• Strong communication (written and verbal at professional levels) as well as interpersonal skills. A confident persona that enables trust and credibility to be established quickly

• Fast learner and self-starter, who can adapt to a fast-changing environment. Able to develop strong industrial knowledge and relationships, and in time to come, to be recognised as the Industrial Expertise.

QUALIFICATIONS

• Minimum Bachelor’s Degree, Diploma or Tertiary education in any discipline.

• Consistent career track record

*Attractive monthly incentive scheme on top of base salary.

*Flexi-work arrangement

*Performance Bonus and AWS

*Flexi Benefits

*Medical / Dental Insurance Coverage

Advise on work permits, visa and documentation required for international workforce. Analyse assessment effectiveness. Analyse various sourcing approaches and tools.

Attend recruitment events to seek interest from external talent pools. Communicate employment offers to candidates. Conduct background search of job applicants to identify any critical issues.

Conduct reference document authenticity checks on the candidates. Deliver orientation briefings and programmes for new hires. Determine effects of current and future needs on hiring requirements.

Develop content for new hire orientation programmes. Develop hiring collaterals based on organisation's Employee Value Proposition. Develop new hires information packs for new employees.

Implement Standard Operating Procedures (SOPs) in selection, assessment and hiring, in accordance with fair employment practices. Implement talent outreach plans. Manage external stakeholders and vendors involved in the sourcing of talent.

Negotiate terms and conditions of offer to selected candidates within standard operating Guidelines. Propose assessment tools to be used for selection.

Propose improvements to the sourcing processes. Review opportunities to convert potential employees into new hires. Shortlist candidates for hiring managers based on assessment results.

Analyse data gathered from line managers on competencies required and gaps identified. Analyse employee participation rate. Analyse evaluation scores and effectiveness of learning programmes. Analyse external vendors' learning course content, checking for suitability to meet training needs.

Audit completion of mandated learning courses, and identify lapses for enhancements. Communicate developed learning courses' schedule and objectives to employees. Develop post-learning feedback forms using learning systems. Evaluate business impact of investing in learning needs.

Facilitate payments to vendors. Focus on learning needs based on current and future business requirements. Include profiling tools into the learning needs analysis process. Liaise with internal trainers and external vendors for scheduling and conducting courses.

Liaise with trainers on resources and logistical arrangements. Manage virtual learning community platforms. Monitor budgets and grant schemes for learning programmes. Refresh e-learning content.

Select suitable trainers in consultation with business units. Support development of materials with content experts for learning programmes following Technical and Generic Skills and Competencies (TSCs and GSCs) of the Skills Frameworks. Track the usage of technology in learning programmes. Work with business units to develop business case course content when necessary.

The Human Resource Generalist will be based in Changi South, Singapore.

In charge of implementing HR programs and providing hold up to business client with respect to all people issues in order to hold up the growth and profitability of the business.

Job Responsibilities

• Contributes with managers on HR strategies and actions such as identify current and future talent needs, recruiting methodologies to find diverse talent, and talent development.
• Advise site management regarding talent matters to drive outcomes that hold up our business goals, i.e., employee engagement, workforce planning, data trends and potential actions, employee policies and program matters.
• Assess management capabilities and business development opportunities.
• Provide feedback and mentor managers.
• Guides Diversity, Equality, and Inclusion activities with heads and employees, creating a safe environment that holds up diversity and provides a safe environment to our diversity workforce
• Participates as an agile member on site and corporate projects, teams, and process improvement.
• Hold up Flex Culture and our Ways of Working and Business Expertise.
• Provide managers with guidance change management regarding culture.
• Serves as a consultant to hiring managers current trends in human resources management, labor laws, HR policies, etc.to reach appropriate outcomes.
• Manage the employee life cycle activities with managers and employees, including on boarding, new employee orientation, annual reflection, merit, separation process and exits, etc.
• Develops local recruitment programs and budgets.
• Develops and maintains network of contacts and coordinates and participation in job fairs, schools and organizations regarding the organization and opportunities.
• Counsel management on policy interpretation and legal awareness.
• Advises and investigates violations of our policies and local labor laws.
• Help reach appropriate resolution of employee relations issues.
• Crafts programs to improve employee satisfaction and retention of critical skill employees, while minimizing company exposure to liability.
• Prepares the research, maintenance and communication of records required by law or local governing bodies, or other department in the organization.
• Partner with Total Rewards in compensation and benefit programs.
• Administer local benefit programs, ensuring compliance with government regulations and reporting.
• Hold up HR Centers of Excellence on global initiatives at the local level.
• Communicate and educate employees and is the head on programs benefiting the site.
• Help craft the programs by participating in program design activities and postmortem reviews.
• Participate and/or manage employee Sustainability initiatives and events and help local sustainability events.

Job Requirements

• Typically requires a bachelor’s degree or its equivalent in education and experience in a Human Resource related function.
• Typically requires 2 years of Human Resources or related experience.
• Has awareness of the functional impact upon work processes and other functions.
• Must be able to communicate to all levels of the organization from production associates through executives.
• Respond to employee issues and regulatory agency inquiries.

 JOB TITLE: Senior Field Marketing Manager, Partner Marketing (Asia)

Position Overview

ServiceNow is seeking a highly organized, goal-oriented, and self-directed Partner Marketing Professional to join our dynamic marketing team. This individual will be an active contributor to our larger marketing initiatives, working closely with key partner leaders, Alliances, Channel Management, global and regional campaign teams, and various ServiceNow business units. The ideal candidate will possess proven experience in managing relationships with strategic partners and developing joint marketing plans, including market awareness and demand generation programs that align with revenue targets. Adaptability, integrated program development, and the ability to thrive in a fast-paced, high-tech environment will be critical to success.

Essential Duties and Responsibilities

• Strategic Partner Collaboration: Work closely with ServiceNow Account Directors and partners to gain a deep understanding of their business objectives and challenges. Translate these insights into a comprehensive partner marketing plan aligned with broader business goals.
• Joint Marketing Program Development: Create, manage, and execute joint marketing programs with partners that drive measurable growth in pipeline and revenue. Develop campaigns that align with both ServiceNow’s and the partner’s objectives.
• Global & Regional Campaign Execution: Localize and adapt global partner marketing campaigns for regional markets. Ensure consistent and impactful execution across regions, optimizing for local nuances and market needs.
• Cross-Functional Alignment: Facilitate collaboration between global and regional marketing teams, field marketing, and other stakeholders to ensure seamless program execution. Align partner marketing efforts with broader sales and business objectives for successful regional activation.
• Performance Tracking & Optimization: Measure key performance indicators (KPIs) and metrics to track the success of marketing initiatives. Regularly analyze program performance and provide actionable recommendations for continuous improvement.
• Agency & Resource Management: Manage local marketing agency relationships and resources to scale partner marketing programs. Ensure high-quality execution and timely delivery across the partner ecosystem.
• Innovation & Best Practices: Continuously explore new marketing trends, innovations, and best practices to enhance program effectiveness. Elevate partner engagement and campaign results through creative approaches.

Required Qualifications

• Experience: Minimum of 10 years of marketing experience, with a focus on Partner/Channel Marketing. Experience in regional marketing roles, particularly in global, matrix-based, and collaborative organizational settings, is preferred.
• Marketing Knowledge: Strong understanding of digital marketing, content creation, messaging, and execution. Proficiency in inbound and outbound digital strategies, including web, search, social, nurture, and relationship-based marketing.
• Communication Skills: Excellent verbal and written communication skills, with a proven track record of influencing and collaborating across teams and geographies. Ability to engage with senior executives and communicate at all organizational levels.
• Strategic Thinking: Ability to quickly understand complex concepts, translate technical capabilities into customer benefits, and develop strategic marketing plans that drive business results.
• Project Management Expertise: Exceptional project planning and execution skills, with a strong sense of ownership. Ability to multitask, prioritize, anticipate obstacles, and provide solutions in a fast-paced environment. Demonstrated drive for excellence in execution and achieving challenging goals.
• Storytelling & Writing: Strong storytelling and writing abilities to create compelling marketing content that resonates with diverse audiences.
• Global Perspective & Travel: Willingness to travel internationally for partner meetings, industry events, and customer engagement as needed.

Ideal Candidate Profile

The ideal candidate will be a strategic, results-oriented marketing professional with a proven track record of success in partner marketing within a high-tech environment. They will be comfortable managing relationships with diverse stakeholders, driving joint marketing initiatives, and navigating complex, global organizational structures. A passion for innovation, an analytical mindset, and the ability to adapt to changing market dynamics will be key drivers of success in this role.

 Education & Qualifications

• An undergraduate degree in marketing/business (or equivalent) is required and an advanced degree is strongly preferred.

• Position: Audit Partner
• Working Hours: 9am - 5:30pm
• Working Days: Monday – Friday
• Basic Salary Range: $10k - $15k (Depends on Experience)
• Location: International Plaza (Tanjong Pagar MRT)

The Audit Partner will oversee our teams in Singapore, Malaysia, and Vietnam, managing a clientele that includes many established MNCs and listed companies, both locally and internationally.

Responsibilities:

Oversee full spectrum of assurance client portfolio, The ideal candidate is single minded in their pursuit of ensuring compliance, ethical and achieves this goal through optimizing reporting procedures and driving the successful function of the audit team.

• Manage a portfolio of assurance clients , developing new client relationship to ensure business growth.
• Responsible for audit engagements’ quality is in compliance with professional standards and requirements, delivery, and budget including control of billings and payment collection.
• Performance other non-audit assignment such as - IPO, financial due diligent, valuation, etc.
• Possesses and conformance with up-to-date technical knowledge on auditing, IT and accounting.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competences.
• Actively impart technical skills to team members through on-the-job training (OJT), constant check on performance of the team and tries to resolve any discrepancies, if any.
• Manage multiple engagements concurrently with various teams to efficiently meet client deadlines.
• Ensure that auditing functions are completed in a professional manner and on the given time.
• Collaborate and communicate with the respective partners on client issue resolution and make recommendation for any legal, regulatory, and accounting issues that arise during an audit engagement.
• Conduct internal training for assurance and other departments on SSA, SSQM and FRS when required.

Requirements:

• Must possess a Practice Certificate and be registered as a Public Accountant with ACRA (Accounting and Corporate Regulatory Authority).
• Must hold the Chartered Accountant (CA Singapore) designation and be a member of the Institute of Singapore Chartered Accountants (ISCA).
• Proven track record in auditing Singapore-listed companies, demonstrating deep knowledge of relevant regulations and standards.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

• Position: Audit Partner
• Working Hours: 9am - 5:30pm
• Working Days: Monday – Friday
• Basic Salary Range: $10k - $15k (Depends on Experience)
• Location: International Plaza (Tanjong Pagar MRT)

The Audit Partner will oversee our teams in Singapore, Malaysia, and Vietnam, managing a clientele that includes many established MNCs and listed companies, both locally and internationally.

Responsibilities:

Oversee full spectrum of assurance client portfolio, The ideal candidate is single minded in their pursuit of ensuring compliance, ethical and achieves this goal through optimizing reporting procedures and driving the successful function of the audit team.

• Manage a portfolio of assurance clients , developing new client relationship to ensure business growth.
• Responsible for audit engagements’ quality is in compliance with professional standards and requirements, delivery, and budget including control of billings and payment collection.
• Performance other non-audit assignment such as - IPO, financial due diligent, valuation, etc.
• Possesses and conformance with up-to-date technical knowledge on auditing, IT and accounting.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competences.
• Actively impart technical skills to team members through on-the-job training (OJT), constant check on performance of the team and tries to resolve any discrepancies, if any.
• Manage multiple engagements concurrently with various teams to efficiently meet client deadlines.
• Ensure that auditing functions are completed in a professional manner and on the given time.
• Collaborate and communicate with the respective partners on client issue resolution and make recommendation for any legal, regulatory, and accounting issues that arise during an audit engagement.
• Conduct internal training for assurance and other departments on SSA, SSQM and FRS when required.

Requirements:

• Must possess a Practice Certificate and be registered as a Public Accountant with ACRA (Accounting and Corporate Regulatory Authority).
• Must hold the Chartered Accountant (CA Singapore) designation and be a member of the Institute of Singapore Chartered Accountants (ISCA).
• Proven track record in auditing Singapore-listed companies, demonstrating deep knowledge of relevant regulations and standards.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Are you a people person and a problem solver?

Are you passionate about recruitment, employee relations, performance management, and compliance to labor laws?

SWIMWERKS is expanding! We're scouting for talented individuals to join our growing team, specializing in lifeguard manpower contracting services.

SWIMWERKS IS LOOKING FOR a strategic thinker with strong interpersonal skills who can effectively handle HR operations while fostering a positive work environment contributing to the overall success of the organization.

Responsibilities:

• Manage the end-to-end process of employee onboarding, including induction, training schedules, and orientation
• Handle offboarding processes, including exit interviews, clearance procedures, and feedback collection
• Ensure compliance with labor laws and regulations
• Maintain employee records and documentation accurately
• Foster a positive work environment, Implement and support employee engagement initiatives and activities
• Assist in disciplinary actions and investigations
• Development, review, and implementation of HR policies and procedures
• Communicate policies to employees and ensure adherence
• Support & track performance management processes, including appraisals and feedback sessions
• Identify process gaps and drive improvement for the department
• Collaborate with internal teams to achieve project goals
• Manage job postings and advertisements on various platforms
• Screen resumes and shortlist candidates
• Schedule and coordinate interviews with candidates and hiring managers
• Assist in the interview process and follow up with candidates
• Organize and coordinate training sessions for employees
• Track training attendance and feedback
• Collect and analyze HR data to support decision-making
• Generate and analyze HR reports for management
• Coordinate payroll processes and resolve payroll issues
• Monitor expenses and ensure cost-effective HR operations
• Any other administrative duties assigned by the company

Requirements:

• Diploma / Degree in Human Resources or related field
• People oriented, career & results driven
• Preferbly a demonstrable experience with Human Resources metrics
• Possess active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships of the company
• Knowledge of labor law and HR best practices

- 2 years contract

- Up to $7k + Annual PB

- AMK

- Mon to Fri, 8:30am to 6pm

Job Responsibilities:

• Collaborate with the Service Delivery Directors to develop and implement IT strategies aligned with client objectives and business goals.

• Act as the main point of contact for the client regarding all IT-related matters, including project updates, issue resolution, and service enhancements.

• Provide expert advice and guidance to clients on IT best practices, emerging technologies, and industry trends to support informed decision-making.

• Lead the identification and evaluation of IT opportunities and risks, and develop proactive mitigation plans to ensure successful project delivery.

• Facilitate regular meetings with clients to review project status, discuss upcoming initiatives, and address any concerns or challenges.

• Coordinate cross-functional teams within the organization to deliver high-quality IT solutions on time and within budget.

• Manage client expectations and ensure alignment between client requirements and project deliverables.

• Drive continuous improvement initiatives to optimize IT service delivery processes and enhance client satisfaction through POCs.

• Serve as a trusted advisor to clients, fostering long-term relationships and identifying opportunities for additional service offerings.

• Stay abreast of industry developments and technology advancements to anticipate client needs and maintain a competitive edge.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri; 8:30am to 6pm

Salary:

• Up to $7k + Annual PB

Location:

• AMK

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 10 years of progressive experience in IT, with at least 3 years in a consulting role.

• Proven track record of successfully managing client relationships and delivering IT solutions in a BPO or consulting environment.

• Strong technical expertise across multiple IT domains, including but not limited to software development, infrastructure, cybersecurity, AI and data analytics.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

• Demonstrated leadership capabilities, with experience leading cross-functional teams and driving results in a fast-paced environment.

• Strategic mindset with the ability to think critically, analyze complex problems, and develop innovative solutions.

• Strong business acumen and understanding of industry trends, regulations, and compliance requirements.

• Certifications such as PMP, ITIL, AWS, Azure or relevant technology certifications are a plus.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

About the team

The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.

What you’ll do as a Senior Manager, Partner SE in APJC

You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.

The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty.

On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare’s Partner Network to end customers.

Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.

Specifically, we are looking for you to:

• Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.
• Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.
• Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.
• Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration.
• Be focused on coaching and developing your team for both functional and technical skills.
• Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.
• Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences
• Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.

Examples of desirable skills, knowledge and experience

• Experience managing technical sales with customer and through partners:Driving technical wins
  Assisting with technical validation
  
• Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):SASE concepts and Zero Trust Networking architectures
  Internet security technologies including DDoS mitigation, Firewalls, VPN
  HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)
  Workflow from user to application, including hybrid cloud architectures and serverless application development
  

We know that the ideal candidate may not have all of the above skills on Day 1 and we’re committed to developing and investing in the right person for the role.

Assistant Manager (HR Business Partner)

Reporting to the Assistant Director, you will partner with Heads of Departments (HODs) to provide HR guidance and service delivery across manpower planning, talent acquisition, HR operations, employee relations, and engagement.

Key Responsibilities:

Manpower Planning & Analytics:

• Collaborate with HODs to forecast manpower needs, analyze workforce data, and generate actionable insights.
• Provide reports on hiring, attrition, retention, and leave trends.

Talent Acquisition & HR Operations:

• Manage end-to-end recruitment, including approvals, shortlisting, salary proposals, and offers.
• Liaise with stakeholders for licensing, accreditation, and privileging of medical staff.
• Implement and review HR policies, workflows, and compliance processes.
• Oversee onboarding, exit interviews, contract renewals, work passes, and HR-related billing.

Employee Relations & Engagement:

• Investigate workplace misconduct and employee grievances, ensuring proper resolution.
• Advise HODs on performance, risk management, and staff counseling.
• Recommend interventions to enhance employee engagement.

Projects & Process Improvement:

• Drive process efficiency initiatives and support HR projects as assigned.

Requirements:

• Bachelor’s degree (HR qualifications or IHRP-CP preferred).
• Minimum 6 years of HR generalist experience.
• Proficiency in MS Office and HRIS (e.g., Success Factors).

The Executive / Senior Executive for Fundraising in the Resource Development Department plays a crucial role in driving the organisation’s growth by securing essential donations. This position is responsible for executing fundraising plans, creating engaging content, and building strong relationships with donors to increase annual donation income.

Responsibilities:

• Execute all fundraising plans such as direct mail appeals, grant applications and fundraising campaigns and events.
• Collaborate with the team to develop innovative programmes and projects that resonate with donors and encourage their participation.
• Create compelling social media content to promote fundraising initiatives, generate interest, and drive donations.

A successful candidate would be:

• A tertiary graduate with a minimum of two years of fundraising experience.
• Is comfortable to uphold, communicate and affirm Habitat for Humanity’s principles; Pls refer to our website (https://www.habitat.org.sg/about-us) for the details.
• A detailed-oriented and efficient multi-tasker who is also organised and resourceful.
• Adaptable team player, able to work independently or collaboratively with internal stakeholders.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook) and Customer Relationship Management/ CRM software; resourceful in search engines.
• Familiar and active on various social media platforms including Instagram and LinkedIn.
• Effective communication skills written and spoken, and creative graphic design skills.
• Excellent interpersonal skills and cultural sensitivity.
• Not afraid to getting their hands dirty and work on the ground.

The Team:

Over the past 20 years, we have constantly pushed the envelope, expanding and adapting to meet the pressing needs of our community locally and globally. We do this to realise our vision for a world where everyone has a decent place to live. You can look forward to working among passionate people with big hearts - a vibrant team that feels like family.

If you are interested to join us and be part of our exciting and meaningful ministry, please email us your complete curriculum vitae. Do include a cover letter with your salary expectations and email it to [email protected].

Only short-listed candidates will be contacted for an interview.

Habitat's Expectations Surrounding Safeguarding:

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have particular responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity's code of conduct.

Responsibilities:

• Lead the strategic development and expansion of Huawei Cloud’s partner ecosystem across the APAC region, with a focus on driving market penetration, revenue growth, and long-term partnerships.
• Develop and implement high-impact business development strategies, integrating market intelligence, competitive analysis, and cross-functional collaboration to accelerate the cloud partner business unit’s growth trajectory.
• Lead and influence the execution of complex, multi-stage sales motions, managing cross-functional teams to deliver scalable, high-value solutions for enterprise clients.
• Conduct advanced market research, competitor benchmarking, and data-driven analysis to optimize partner segmentation and prioritize high-value opportunities.
• Design, execute, and lead high-level workshops and strategic engagements with C-suite executives, senior leaders, and technical decision-makers to align Huawei Cloud solutions with partners’ and customers’ business objectives.
• Own end-to-end partner pipeline management, ensuring accurate forecasting, tracking, and reporting of partner-led deals, with a strong focus on performance metrics, ROI, and strategic impact.
• Mentor and guide a high-performing regional partner development team, ensuring alignment with global and
• regional business objectives, fostering a culture of accountability, collaboration, and innovation.
• Directly report to Huawei Cloud's Managing Director, providing insights, strategic recommendations, and solutions for optimizing regional sales and partner relationships.
• Work with minimal supervision, proactively driving initiatives that exceed revenue targets while ensuring adherence to business policies, processes, and governance standards.

Requirements:

• Bachelor degree in Computer Science, Engineering, Telecommunications, or a related technical field; additional certifications in Cloud technologies are highly desirable.
• Minimum of 12 years of proven experience in business development or partner management within the ICT/cloud industry, with a focus on delivering transformative cloud solutions in complex environments.
• Extensive pre-sales and post-sales experience within the cloud ecosystem, with a robust track record of managing partner relationships and driving end-to-end solution adoption.
• Exceptional leadership capabilities, with a demonstrated ability to manage, mentor, and inspire cross-functional teams while aligning business and technical goals.
• Proven experience managing large-scale, complex deals and navigating competitive, high-stakes environments to deliver business outcomes.
• Deep understanding of cloud technologies and their application to various industries, with a strong ability to influence technical and business stakeholders.
• Ability to thrive in ambiguity, exhibiting resilience, strategic thinking, and flexibility in a fast-paced, constantly evolving market.
• Exceptional communication, negotiation, and stakeholder management skills, with a consistent history of engaging and influencing senior executives and key decision-makers.
• Good command of spoken and written English and Chinese to liaise with overseas and local Chinese speaking associates.

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Responsibility

• Understand the ERP product development process and assist in user requirement collection.

• Analyse customer development needs in the ERP system, and collaborate with developers and implementation consultants to ensure successful implementation.

• Prepare and maintain development solution documentation.

• Provide pre-sales support from a technical perspective, including product &technical solution proposals.

Requirements:

• Diploma or higher in a relevant field, preferably in Information Management, or a related discipline.

• Proficient in product planning and requirement analysis methods, tools, and skills.

• Familiarity with the ERP industry and products, especially in accounting.

• Strong business acumen, logical thinking, and analytical skills.

• Excellent communication skills in Mandarin and English, with the ability to interact effectively with Chinese counterparts.

• Capable of prioritizing tasks effectively during planning, design, and implementation phases.

please contact: [email protected]

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.