Responsibilities:

· Manage the seamless transition and execution of projects being transferred from Japan HQ to the ASEAN region, ensuring alignment with regional business strategies and requirements.

· Analyze customer needs, market trends, and historical data to create accurate demand plans, ensuring the right products are available at the right time to meet customer expectations.

· Oversee inventory management, ensuring optimal stock levels are maintained to avoid overstocking or stockouts, while meeting customer demand and minimizing costs.

· Collaborate closely with the Sales and Operations teams to ensure smooth and timely delivery of products, including coordinating schedules and resolving any logistics challenges.

· Work with the HQ and Marketing Executive teams to manage pricing strategies, generate accurate quotations for customers, and ensure alignment with overall business objectives.

· Facilitate communication and coordination with other regional branches to ensure smooth and timely stock transfers, optimizing inventory distribution across various locations.

· Prepare and deliver regular and accurate reports detailing actual sales, inventory levels, and demand forecasts, ensuring transparent communication with suppliers and Japan HQ.

· Continuously evaluate the performance of the supply chain and identify areas for improvement, ensuring efficient processes and cost-effective operations.

· Build in-depth knowledge of customer products and their specific requirements, ensuring the company can meet demand effectively while providing exceptional customer service.

· Work across various departments such as Sales, Marketing, Operations, and Logistics to ensure alignment and effective communication, driving successful outcomes and achieving business goals.

Requirements:

• Diploma or Bachelor's degree in Business Management, Supply Chain Management, or equivalent

• A minimum of 3 years’ experience in customer service, purchasing or material planning in the electronics or semiconductor industry

• Strong analytical abilities and proficiency in MS Office applications

• Ability to work both independently and collaboratively within a team

• Meticulous with good communication and interpersonal skills

Queenie Chua

R24125459

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out

• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash

payment

• Manage and assist guests with any enquiry that may arise

• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are seeking an experienced, driven, and results-oriented Media Sales Executive to work on a high-priority, confidential media sales project. This role is pivotal in driving new business opportunities, building strong client relationships, and ensuring revenue growth in the media space. The selected candidate will work with a confidential and strategic project that requires discretion, innovation, and an exceptional understanding of the media industry.

• Develop and implement tailored media sales strategies aligned with the goals of a confidential project, ensuring a focus on achieving revenue targets.
• Build, manage, and nurture relationships with high-level clients in various industries, ensuring long-term partnerships.
• Pitching & Presentations: Create and deliver compelling sales pitches and presentations to potential clients, emphasizing the unique offerings and value of the project.
• Conduct in-depth research to identify new business opportunities, target markets, and client needs to drive project success.
• Proactively identify, secure, and close new business deals, with a focus on achieving and exceeding sales targets for the project.
• Work closely with cross-functional teams including marketing, project management, and leadership to ensure the seamless execution of the project and client deliverables.
• Lead negotiations, close deals, and ensure contract terms align with business objectives while maintaining a high level of professionalism and confidentiality.
• Regularly report on sales performance, including pipeline management and forecast revenue, ensuring transparency with the leadership team.

• Minimum of 5 years in media sales, digital sales, or advertising, with a proven track record of achieving sales targets and managing complex sales cycles.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Exceptional sales skills, including lead generation, relationship building, negotiation, and closing.
• Strong verbal and written communication skills, with the ability to craft persuasive sales proposals and presentations.
• Ability to think creatively and adapt strategies to meet the specific needs of the confidential project.
• Experience in managing and prioritizing multiple projects simultaneously.
• Familiarity with CRM systems, media buying platforms, and digital sales tools.

The successful candidate will handle a portfolio of clients consisting of private local and foreign companies in the provision of corporate secretarial services which includes:

· Attending to clients on routine corporate secretarial matters

· Incorporation of or striking-off of companies

· Preparing the necessary documents re AGM, EGM, board and shareholders’ minutes etc

· Advising on and ensuring compliance with statutory and regulatory provisions

· Being conversant in statutory filings with ACRA and other relevant authorities

· Maintaining necessary statutory records

· The ability to work independently or with minimal supervision

Requirements:

· Undertaken courses in statutory secretarial works, or equivalent qualifications

· Familiar with the Companies Act and related requirements

· Minimum 3 years corporate secretarial experience, desirable

· Proficiency in computer skills

Other Information:

· 5-day work week plus medical & hospitalisation benefits, etc.

· Attractive remuneration offered.

· Office is outside CBD near a MRT station

Reporting to the Director of Business Development, the Medical Concierge Executive is to provide coordination and administrative support to the organisation’s medical concierge business.

PRIMARY DUTIES & RESPONSIBILITIES

To respond to request for services, appointments, information in a timely, responsible and professional manner.

SECONDARY DUTIES & RESPONSIBILITIES

• Handles enquiries from medical concierge companies for outpatient and inpatient appointments.
• Liaises with Bed Management, OT, PSC, OPD for availability and to inform the medical concierge companies / insurance agents accordingly on the availability.
• Advises on the appropriate doctor based on the needs and/or insurance panel (if any).
• Updates medical concierge and agents of any new services, change in service or price revisions.
• Responds to feedback or complaints from medical concierge companies or agents.
• Escalates any service delivery issues to Management as needed.
• Inputs necessary information into the Concierge tracking sheet and ensures accuracy in information.
• Any other duties as assigned by your Supervisor from time to time.

REQUIREMENTS

• Minimal O levels.
• Experience in concierge services, customer relations, sales, admin, or in the medical industry (eg hospitals, private healthcare practices) is highly preferred.
• Good interpersonal and communication skills to build and maintain relationships with patients, healthcare providers, and other stakeholders.
• Good problem-solving skills.
• Ability to manage multiple tasks, scheduling, and logistics with precision.

• Job Description
• Deliver a variety of spa treatments.
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Suggest and promote retail products or additional services.
• Uphold hygiene standards and follow health and safety regulations.
• Provide assistance in running of spa workshops.
• Assist in all reception duties as and when required.

Key Requirements

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills

Responsibilities:

• Process payroll for employees, including calculating wages, benefits, and deductions.
• Maintain accurate payroll records and ensure timely updates for new hires, terminations, and salary adjustments.
• Ensure compliance with local tax laws, labor laws, and company policies.
• Reconcile payroll accounts and resolve any discrepancies.
• Prepare and submit statutory filings, such as taxes, social security contributions, and other required reports.
• Address employee inquiries regarding payroll and resolve related issues promptly.
• Collaborate with HR and Finance teams to ensure seamless payroll operations.
• Stay updated on changes in payroll regulations and industry best practices.

Requirement:

• Min Diploma Accounting, Finance, Human Resources, or a related field.
• Proven experience as a Payroll Executive or in a similar role.
• Strong knowledge of payroll systems and software.
• Familiarity with labor laws and tax regulations.
• Excellent attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Knowledge of multi-country payroll processing.
• Certification in payroll management is a plus.

Clarence Khoh

R15522376

We are seeking a 6 months Contract Part-Time Accounts Admin (4 hours per day/5 day work week) to support our finance and administrative functions. This role involves key responsibilities in accounts receivable, accounts payable, and providing administrative support within our company.

Main Duties:

• Monitor and verify incoming funds and update daily cash flow. Verify accuracy of payment, claims and petty cash reimbursements. (AR/AP)
• Maintain detailed and organized records to support financial reporting needs
• Support the liaison process with external partners (e.g auditors, tax agent) as needed.
• Perform other ad-hoc administrative tasks as assigned by Directors.
• Able to start in early Jan 2025
• Proficient in Microsoft Office skills (e.g excel) is preferred
• Good command of English.

Qualifications:

• Preferably Diploma in Accounting, or relevant field.
• Self-motivated, positive, proactive, highly-organized, and detail-oriented to work with accuracy and minimum supervision

Please submit your application through this platform if you are interested. Candidates from this platform will be given priority during the selection process.

Kindly refrain from emailing us your resume.

JOB SUMMARY

We are seeking a highly motivated and results-oriented Strategic Partnerships Senior Executive to join our team. The candidate will be responsible for the management of strategic partnership (SP) and its marketing initiatives for Thomson Medical Pte Ltd and its associated subsidiaries. This role will effectively pull through all sales, marketing, and SP engagement activities, to identify, engage, and nurture relationships with both existing and prospective Strategic Partnerships, to achieve growth and create value for all parties. This role requires a can-do spirit with excellent communication skills, keen eye for details, as well as the ability to build and maintain strong relationships with key stakeholders.

PRIMARY DUTIES & RESPONSIBILITIES

• Responsible for assigned partnership accounts, marketing, and engagement activities that drive awareness, enrolment, activation as per SP marketing contracts
• Set goals, identify priorities and eliminate redundant activities to increase sales
• Oversee the performance of initiatives to ensure the feedback, process and measures are well documented
• Manage and nurture relationships with existing partners, ensuring ongoing collaboration and success
• Manage Marketing strategy to drive Win-Win outcomes with SP
• Manage and lead discussions with creative, other agencies on all the content, marketing materials required for SP initiatives
• Liaises with internal and external parties to ensure all SP messages are aligned with Thomson brand guidelines
• Monitors industry trends, tools and customer insights to stay current and competitive
• Track and analyse program performance and KPIs to ensure business goals are achieved
• Develop high-impact, integrative marketing solutions and communications strategies aligned with business goals and customer engagement, to drive Win-Win outcomes with SP
• Uphold the corporate profile and branding of the organisation
• Collaborate closely with cross-functional teams including Marketing, IT, Finance, Hospital and Specialist Clinics stakeholders; and external partners and vendors
• Measure and report performance of all marketing activities against goals (ROI and KPIs)
• Supports the department in managing profit & loss of Strategic Partnerships, including managing budgets and tapping on existing resources within the group to deliver business growth
• Undertake any other initiatives, new business or tasks as assigned by the reporting Manager and/or HOD

REQUIREMENTS

• Marketing or any related discipline.
• Min 3 years’ experience in marketing and/or partnerships
• Experience in agile working environment is preferred
• Experience in healthcare or banking related industries is desired, but not necessary
• Strong interpersonal skills is necessary
• Excellent command of the English language with strong writing, speaking and presentation skills
• Strategic thinker with strong critical thinking and project management skills
• Energetic, driven, adaptable, has good initiative and is able to multi-task and cope well when working under pressure and against tight timelines
• Meticulous with details and able to convey complex information in a clear and concise manner
• Good interpersonal skills and ability to work well with different levels of staff within and across institutions
• Able to multitask and adapt quickly to changes

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for ensuring smooth operations at the front desk, providing excellent customer service, and supporting administrative tasks. This role requires someone with a keen eye for detail, strong organizational skills, and a passion for delivering an exceptional customer experience.

The suitable candidates can expect the following attractive benefits package:

- Attractive remuneration package with 5 days work week

- Comprehensive on job training and professional guidance provided.

- Fast-track career path for the fast learner and high performer

- Opportunity to work alongside doctors and management.

- Benefits include a generous package of free medical aesthetics treatments.

- Work in nice ambience and good location clinics near MRT station.

Responsibilities:

• Provide excellent customer service, including check-in/out procedures and addressing customers’ inquiries.
• Check-in customers, record the visits and update customer information on internal database.
• Responsible for daily check on stock usage and patch recording or data entry of any differences.
• Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
• Assist customers with electronic purchases and account access on their mobile devices.
• Facilitate sign-in and out procedures for customers.
• Stay within close proximity to the counter to fulfill duties effectively.
• Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
• Assist consultants to prepare the sales documents and consent annex.
• Handles booking of appointments, sending appointment reminders via WhatsApp
• To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
• Step-out and events to generate leads of awareness.
• Assist in any other clinic-related matters as required.

What We're Looking For:

• Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
• Relevant administrative experience preferred; basic math skills required.
• Strong customer service skills with excellent communication abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile device usage.
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing top-quality care to our customers and contributing to our team's success.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Duties and Responsibilities

· Handle all other HR functions, including, but not limited to, talent acquisition, onboarding, off-boarding, leave administration, compensation and benefits, training and development.

· Provide leadership on matters of employment legislation, HR policies and procedures, and best practices.

· Responsible for the day-to-day planning and execution of work of the department.

· Ensure that HR policies and procedures remain current and in compliance with legal and statutory requirements.

· Impart organisational policies and key information to employees.

· Lead the salary benchmarking process, including market research findings to ensure market competitiveness and employee value.

· Foster a positive work environment through effective communication and manage employee relations matters.

· Build a company culture that is in line with the management’s values and objectives.

· Oversee staff, provide guidance, allocate work and ensure their professional wellbeing and growth.

· Understand the job functions and roles of the different departments to devise a career development programmes aligned to the organisation’s business plans.

· Liaise and work with government bodies and other external service providers such as insurance insurers, training insituitations, MOM, MOH and Singapore Nursing Board.

· Manage employee progress, performance and development by implementing the annual performance management system and working with line management to support the appraisal process

· Fair Administration of employee benefits and welfare.

· Manage the regular view of processes and practices to ensure effectiveness and efficiency.

· Perform any other duties as assigned by supervisor/management.

Job Requirements

· Recognised Bachelor's degree in Human Resources, Business Administration, or a related field.

· A minimum of 5 years of working experiences in HR field.

· Proven experience as an HR Manager or HR Business Partner or in a similar HR role.

· Sound knowledge of employment law and regulations.

· Experience with QuickHR system will be an added advantage.

Job Competencies

· High energy, dynamic and self-motivated

· Excellent team player with good leadership

· Strong interpersonal and communication skills

· Strong problem-solving and organisational skills.

To support Dover Park Hospice fundraising team in project-based administrative support, general (non-clinical) market or user research, and secretariat functions.

Technical Skills:

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Ability to create high-quality presentations in PowerPoint.

- Ability to set up and organise communications apps such as Zoom, Teams and Google Meet

- Ability develop an Excel based database independently and use it for basic analysis.

- Skilled in building and maintaining positive relationships with clients.

- Ability to handle multiple client accounts and follow up on queries in a timely manner.

Organizational Skills:

- Strong ability to prioritize, coordinate and manage multiple tasks, deadlines and stakeholders simultaneously.

- Detail-oriented and organized in maintaining files, records, and correspondence.

Communication Skills:

- Well-mannered with strong verbal and written communication skills.

- Sensitive and attentive to stakeholders.

Personal Attributes:

- Self-starter with the ability to anticipate needs and offer solutions without constant supervision.

- High degree of professionalism and discretion, especially when handling confidential information.

- Positive, can-do attitude with a passion for helping others.

- Team-oriented with the ability to work collaboratively with diverse teams.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• The Grand Lobby
• Tiffin Room
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Characterrist LLC seeks a motivated paralegal for their Family Law Practice .

Job Description

-provide support to lawyers in uncontested divorces, probate and adoption matters

-handle billings

-communicate with clients

Requirement

-experience in law firm/ diploma in law required

-meticulous and well organised

-pleasant and confident to communicate with clients and other stakeholdlers

-keen to learn and progress

-good command of English (written and oral)

- team player

Please send your CV and expected salary to [email protected]

Shortlisted candidates willl be contacted.

We are seeking a highly organised and detail-oriented Operation Executive to join our team at Lau Di Fang Scissors-Cut Curry Rice Pte Ltd. In this full-time role, you will be supporting the Operations Manager, responsible for overseeing the day-to-day administrative and operational tasks within our business, across various outlets in Singapore.

This role requires a strong focus on maintaining high-quality service and food standards, ensuring smooth operational processes, and managing manpower resources effectively. The ideal candidate will be proactive, solution-oriented, and possess excellent communication and leadership skills to ensure the highest level of service is delivered across the outlets.

Key Responsibilities:

(a) Quality Management:

• Ensure that team members at each outlet deliver high-quality food and service in alignment with company guidelines and standards.
• Serve as the primary point of contact between the HQ Corporate office and outlets, ensuring the timely and accurate communication of corporate information to Outlet Managers and team members.
• Review regular Business Reports on a daily and weekly basis, identifying any issues or areas for improvement, and providing recommendations to enhance performance.

(b) Manpower Management:

• Review, adjust, and approve weekly staffing schedules to align with business needs, ensuring adequate coverage for Outlet Supervisors and team members.
• Monitor and manage manpower costs across assigned outlets to ensure alignment with budgetary constraints.
• Resolve employee concerns, conflicts, or performance issues as they arise, providing guidance and support to foster a positive working environment.
• Oversee team hiring and attrition rates to ensure that staffing levels remain adequate and effective, with the ability to recruit and retain top talent for the team.

(c) Crisis Management:

• Develop and implement crisis management strategies to address unforeseen challenges or operational disruptions.
• Act swiftly to resolve issues and minimize operational impact, ensuring business continuity and customer satisfaction.
• Provide support and guidance during critical situations, ensuring the team effectively handles and resolves issues in a timely and efficient manner.

(d) Admin / Purchasing Support:

• Coordinate and manage purchasing activities, ensuring that the outlets are fully stocked with the necessary supplies and equipment.
• Work closely with suppliers to negotiate best prices and terms for goods and services, ensuring timely delivery and cost-effectiveness.
• Collaborate with the finance department to process purchase orders and ensure proper documentation for budgeting and cost control.
• Ensure compliance with company procurement policies and standards, maintaining accurate records of all purchases and transactions.
• Other admin duties as assigned by management.

What we're looking for

• Proven experience (at least a year) in leadership, quality management, purchasing, and crisis management within the F&B industry.
• Strong administrative skills with proficiency in data entry, inventory management, and report preparation.
• Excellent communication skills, with the ability to liaise effectively between the corporate office and the outlet team.
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, dynamic environment.
• A keen eye for detail and a problem-solving mindset
• Ability to work independently and as part of a team
• Flexibility to work weekends, holidays, and varying shifts as needed to meet operational demands.
• Required language(s): English, Mandarin. Additional languages will be high advantageous.
• Required Skill(s): Microsoft Office and Excel.

We regret that only shortlisted candidates will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare, a renowned chain of medical aesthetic clinics operating in Singapore, Shanghai, Hangzhou, and Kuala Lumpur, is on the hunt for a driven and seasoned Digital Marketing Executive to become part of our dynamic team.

As a Telesales cum Digital Marketing Executive at ClearSK, you will play a crucial role in our success by converting customer inquiries into appointments and online sales through phone calls, Whatsapp &/or SMS conversations. You will also be responsible for driving our digital marketing efforts across various platforms, including but not limited to Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, to engage potential customers, turning inquiries into appointments or sales. You will be cross-trained to operate or track marketing campaigns or perform operational audit.

Job Description

Responsibilities:

Telesales Responsibilities:

1. Convert customer inquiries into appointments and online sales, showcasing your exceptional sales acumen.
2. Efficiently negotiate and book appointments based on customer preferences into our efficient online booking system.
3. Handle inbound and outbound calls, providing exemplary customer service, and ensuring customer satisfaction. You will also be responsible for placating unhappy customers, and when necessary, escalating cases to the service manager or management for follow-up.
4. Avail yourself of training provided to effectively use standard phone scripts, filter calling leads from our customer database, and manage the computerized call/text systems securely.
5. Reach out to absentee customers and persuade them to return for visits or treatment appointments, showcasing your persuasive skills.
6. Optimize booking schedules by rescheduling customers' appointments from no-show slots and reallocating overbooked slots/doctors to under-booked ones.
7. Learn to enter sales invoices and manage package utilization/deductions on a timely basis while ensuring the completeness of the sales contract.

Digital Marketing Responsibilities:

1. Develop, manage, and optimize ads and social media content across various platforms in different languages, including Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, showcasing your digital marketing expertise.
2. Leverage your excellent communication skills to engage potential customers and effectively convert inquiries into appointments or sales.
3. Drive the implementation of omnichannel marketing strategies, enhancing customer interaction and service, thereby contributing to our clinic's growth and success.
4. Stay updated with the latest marketing technologies, continuously learning and integrating new advancements, such as ChatGPT, into our marketing strategies.
5. Work closely with our in-house marketing and sales team to drive sales events, in-house marketing campaigns, and customer reviews, fostering a collaborative and innovative work environment.
6. Provide invaluable assistance in planning, organizing, and executing online sales events, contributing to the clinic's achievements.

What We're Looking For:

• Bachelor's degree in Marketing, E commerce, Business or any related field. Applications from recent graduates are highly encouraged.
• At least 3 years of experience in digital marketing, ideally in the healthcare or aesthetics industry.
• Proficient in English communication and writing.
• Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.
• A tech-savvy individual with a solid understanding of digital marketing tools and platforms.
• Creative thinking combined with a data-driven approach to marketing.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Experience with omnichannel marketing.
• A willingness to learn and incorporate new technologies.
• Strong organizational and time management skills to handle multiple priorities effectively.

What We Offer:

• An attractive remuneration package with performance-based incentives.
• Comprehensive training and ongoing support to excel in your role.
• Opportunities for career advancement within our growing organization.
• A friendly and inclusive work culture that values teamwork and collaboration.
• The chance to make a real difference in people's lives by helping them achieve their aesthetic goals.
• Access to state-of-the-art aesthetic treatments and services at discounted rates.

Join us at ClearSK Healthcare, and let's embark on an exciting journey together, empowering beauty and transforming lives! If you are ready to take on this rewarding challenge, we want to hear from you. Apply now and be a part of our passionate team committed to making a lasting impact on the world of aesthetics.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

Join Our Team and Be Part of the Future of Medical Aesthetics and Biotech Innovation!

ClearSK, a well-established leader in the medical aesthetics and healthcare industry for over 16 years, has a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. As we continue to expand, we are evolving into a cutting-edge biotech company, pioneering advancements that integrate both aesthetic and medical technologies.

ClearSK is a leading aesthetics and healthcare chain with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We offer an unparalleled opportunity for career growth in a multi-disciplinary environment.

Role Overview

The Corporate Admin and HR Executive position at ClearSK Healthcare Group offers a comprehensive role with a focus on HR and administrative functions. Located in Singapore with an international presence in Hangzhou, Shanghai and Kuala Lumpur the role is pivotal in supporting the HR Manager and ensuring smooth office operations.

There will be opportunities to travel for collaboration and learning trips to our affiliated offices and medical clinics in Singapore, Malaysia, as well as Shanghai and Hangzhou in China. These experiences will offer valuable insights, foster cross-border teamwork, and enhance professional development within our expanding network.

Key Responsibilities

The Role:

Responsibilities

The responsibilities are multifaceted, encompassing a wide range of HR and business administrative tasks such as maintaining personnel records, handles full cycle of recruitment process and selection right up to offer of employment and supporting the HR Manager in various capacities like work pass administration for foreign employees and leave management. The role also involves preparing HR reports, handling claims and providing office support.

Career Advancement

The role offers a fast-track career path for individuals who are quick learners and high performers, making it an excellent opportunity for career growth and development.

Requirements

• Candidate must possess a Diploma from a polytechnic in Singapore or a Degree in Administration Management, Human Resource Management, Business Administration or a similar field from a reputable institution.
• Good command in English and Chin
• Organised and able to follow structured work procedures at work
• At least 2 years of working experience preferably in the service or retail sectors.
• Comfortable with HRM and office software (Microsoft Works and Excel).
• Pleasant personality, impeccable integrity, responsible, responsive and able to work under pressure.
• Proficiency in Excel and other Office applications is a requirement.

What We Offer – Rewards & Benefits

• Attractive salary package with pay of up to S$5,000 per month and performance bonus for candidates who fully meet our requirements.
• 5 working days per week.
• Opportunity to work alongside doctors and management.
• Reward and recognition program that appreciates the most competent and brightest employees.
• Opportunity to embark on Management Trainee Program.
• Generous package of free medical aesthetics treatments (up to S$6000 per year) selecting from 100+ treatments for full-time employees.
• Exclusive staff discounts on our products and services.
• Medical benefits for full-time employees.

Join Us

At ClearSK, we value innovation, excellence, and the continuous pursuit of enhancing beauty and confidence through safe and effective treatments. If you are passionate about making a difference in the aesthetic industry and possess the creative skills and experience we are looking for, we invite you to apply.

Become a part of our dynamic team and contribute to our journey of perfecting skin and body beautifully, enjoying the flexibility of a hybrid work model designed to foster both independence and collaboration.

Application process

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the job portal:

https://forms.gle/RwJp1gL4jf2qkqSx8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Student Admission and Support Staff (Senior Executive / Assistant Manager) or Admissions Counsellor cum Admin Senior Executive/ Assistant Manager

Job summary:

As a Student Admission and Support Staff (Executive) or Admissions Counselor cum Admin, you play a pivotal role in facilitating the admission process and providing essential support to prospective students and their families. This position combines administrative responsibilities with student advising to ensure a seamless and positive experience for all applicants.

Key Responsibilities:

1. Admissions Guidance: Provide comprehensive information about the institution's programs, admission requirements, and application procedures to prospective students and their families.
2. Application Processing: Receive, review, and process student applications accurately and efficiently. Ensure all necessary documentation is complete.
3. Admissions Interviews: Conduct interviews or informational sessions with prospective students, both in person and through virtual platforms, to assess their suitability for admission and address their questions or concerns.
4. Admission Decisions: Participate in the evaluation of student applications and make admission recommendations based on established criteria.
5. Support Services: Offer guidance and support to admitted students regarding registration, financial aid, housing, and other related matters. Assist students in understanding and meeting academic requirements.
6. Outreach and Recruitment: Participate in recruitment events, open houses, college fairs, and other activities aimed at attracting potential students to the institution.
7. Data Management: Maintain accurate records of student interactions, application status, student attendance filing, and admission decisions using relevant software and databases.
8. Compliance: Ensure that all admission processes comply with institutional policies and relevant regulations including processing of student visas and filing FPS monthly, annual return.
9. Customer Service: Provide excellent customer service to applicants and their families, addressing their inquiries promptly and professionally.

Qualifications:

• Bachelor's degree in any field. Master's degree can be a preferred choice.
• Previous experience in admissions, student services, or a related role is advantageous.
• Strong interpersonal and communication skills.
• Proficiency in using office software and database systems.
• Knowledge of admission processes and educational systems is a plus.
• Able to speak other languages for majority parent community like Hindi or Tamil is a plus.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management skills.

Benefits:

• Education subsidy for your child when enrolled in our school.
• Annual Leaves
• Annual increment
• Subsidized school bus transport
• Dental allowance
• Medical insurance cover outpatient and inpatient

How to Apply:

Interested candidates should submit their resume and cover letter detailing their qualifications and interest in the position to hr(at)kindlekids(dot)sg or submit via this job portal.

Kindle Kids International School is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare, a renowned chain of medical aesthetic clinics operating in Singapore, Shanghai, Hangzhou, and Kuala Lumpur, is on the hunt for a driven and seasoned Digital Marketing Executive to become part of our dynamic team.

As a Telesales cum Digital Marketing Executive at ClearSK, you will play a crucial role in our success by converting customer inquiries into appointments and online sales through phone calls, Whatsapp &/or SMS conversations. You will also be responsible for driving our digital marketing efforts across various platforms, including but not limited to Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, to engage potential customers, turning inquiries into appointments or sales. You will be cross-trained to operate or track marketing campaigns or perform operational audit.

Job Description

Responsibilities:

Telesales Responsibilities:

1. Convert customer inquiries into appointments and online sales, showcasing your exceptional sales acumen.
2. Efficiently negotiate and book appointments based on customer preferences into our efficient online booking system.
3. Handle inbound and outbound calls, providing exemplary customer service, and ensuring customer satisfaction. You will also be responsible for placating unhappy customers, and when necessary, escalating cases to the service manager or management for follow-up.
4. Avail yourself of training provided to effectively use standard phone scripts, filter calling leads from our customer database, and manage the computerized call/text systems securely.
5. Reach out to absentee customers and persuade them to return for visits or treatment appointments, showcasing your persuasive skills.
6. Optimize booking schedules by rescheduling customers' appointments from no-show slots and reallocating overbooked slots/doctors to under-booked ones.
7. Learn to enter sales invoices and manage package utilization/deductions on a timely basis while ensuring the completeness of the sales contract.

Digital Marketing Responsibilities:

1. Develop, manage, and optimize ads and social media content across various platforms in different languages, including Google, Facebook, Instagram, Xiao Hong Shu, and WeChat, showcasing your digital marketing expertise.
2. Leverage your excellent communication skills to engage potential customers and effectively convert inquiries into appointments or sales.
3. Drive the implementation of omnichannel marketing strategies, enhancing customer interaction and service, thereby contributing to our clinic's growth and success.
4. Stay updated with the latest marketing technologies, continuously learning and integrating new advancements, such as ChatGPT, into our marketing strategies.
5. Work closely with our in-house marketing and sales team to drive sales events, in-house marketing campaigns, and customer reviews, fostering a collaborative and innovative work environment.
6. Provide invaluable assistance in planning, organizing, and executing online sales events, contributing to the clinic's achievements.

What We're Looking For:

• Bachelor's degree in Marketing, E commerce, Business or any related field. Applications from recent graduates are highly encouraged.
• At least 3 years of experience in digital marketing, ideally in the healthcare or aesthetics industry.
• Proficient in English communication and writing.
• Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.
• A tech-savvy individual with a solid understanding of digital marketing tools and platforms.
• Creative thinking combined with a data-driven approach to marketing.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Experience with omnichannel marketing.
• A willingness to learn and incorporate new technologies.
• Strong organizational and time management skills to handle multiple priorities effectively.

What We Offer:

• An attractive remuneration package with performance-based incentives.
• Comprehensive training and ongoing support to excel in your role.
• Opportunities for career advancement within our growing organization.
• A friendly and inclusive work culture that values teamwork and collaboration.
• The chance to make a real difference in people's lives by helping them achieve their aesthetic goals.
• Access to state-of-the-art aesthetic treatments and services at discounted rates.

Join us at ClearSK Healthcare, and let's embark on an exciting journey together, empowering beauty and transforming lives! If you are ready to take on this rewarding challenge, we want to hear from you. Apply now and be a part of our passionate team committed to making a lasting impact on the world of aesthetics.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

Join Our Team and Be Part of the Future of Medical Aesthetics and Biotech Innovation!

ClearSK, a well-established leader in the medical aesthetics and healthcare industry for over 16 years, has a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. As we continue to expand, we are evolving into a cutting-edge biotech company, pioneering advancements that integrate both aesthetic and medical technologies.

ClearSK is a leading aesthetics and healthcare chain with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We offer an unparalleled opportunity for career growth in a multi-disciplinary environment.

Role Overview

The Corporate Admin and HR Executive position at ClearSK Healthcare Group offers a comprehensive role with a focus on HR and administrative functions. Located in Singapore with an international presence in Hangzhou, Shanghai and Kuala Lumpur the role is pivotal in supporting the HR Manager and ensuring smooth office operations.

There will be opportunities to travel for collaboration and learning trips to our affiliated offices and medical clinics in Singapore, Malaysia, as well as Shanghai and Hangzhou in China. These experiences will offer valuable insights, foster cross-border teamwork, and enhance professional development within our expanding network.

Key Responsibilities

The Role:

Responsibilities

The responsibilities are multifaceted, encompassing a wide range of HR and business administrative tasks such as maintaining personnel records, handles full cycle of recruitment process and selection right up to offer of employment and supporting the HR Manager in various capacities like work pass administration for foreign employees and leave management. The role also involves preparing HR reports, handling claims and providing office support.

Career Advancement

The role offers a fast-track career path for individuals who are quick learners and high performers, making it an excellent opportunity for career growth and development.

Requirements

• Candidate must possess a Diploma from a polytechnic in Singapore or a Degree in Administration Management, Human Resource Management, Business Administration or a similar field from a reputable institution.
• Good command in English and Chin
• Organised and able to follow structured work procedures at work
• At least 2 years of working experience preferably in the service or retail sectors.
• Comfortable with HRM and office software (Microsoft Works and Excel).
• Pleasant personality, impeccable integrity, responsible, responsive and able to work under pressure.
• Proficiency in Excel and other Office applications is a requirement.

What We Offer – Rewards & Benefits

• Attractive salary package with pay of up to S$5,000 per month and performance bonus for candidates who fully meet our requirements.
• 5 working days per week.
• Opportunity to work alongside doctors and management.
• Reward and recognition program that appreciates the most competent and brightest employees.
• Opportunity to embark on Management Trainee Program.
• Generous package of free medical aesthetics treatments (up to S$6000 per year) selecting from 100+ treatments for full-time employees.
• Exclusive staff discounts on our products and services.
• Medical benefits for full-time employees.

Join Us

At ClearSK, we value innovation, excellence, and the continuous pursuit of enhancing beauty and confidence through safe and effective treatments. If you are passionate about making a difference in the aesthetic industry and possess the creative skills and experience we are looking for, we invite you to apply.

Become a part of our dynamic team and contribute to our journey of perfecting skin and body beautifully, enjoying the flexibility of a hybrid work model designed to foster both independence and collaboration.

Application process

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the job portal:

https://forms.gle/RwJp1gL4jf2qkqSx8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

Join Our Team and Be Part of the Future of Medical Aesthetics and Biotech Innovation!

ClearSK, a well-established leader in the medical aesthetics and healthcare industry for over 16 years, has a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. As we continue to expand, we are evolving into a cutting-edge biotech company, pioneering advancements that integrate both aesthetic and medical technologies.

ClearSK is a leading aesthetics and healthcare chain with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We offer an unparalleled opportunity for career growth in a multi-disciplinary environment.

Role Overview

The Corporate Admin and HR Executive position at ClearSK Healthcare Group offers a comprehensive role with a focus on HR and administrative functions. Located in Singapore with an international presence in Hangzhou, Shanghai and Kuala Lumpur the role is pivotal in supporting the HR Manager and ensuring smooth office operations.

There will be opportunities to travel for collaboration and learning trips to our affiliated offices and medical clinics in Singapore, Malaysia, as well as Shanghai and Hangzhou in China. These experiences will offer valuable insights, foster cross-border teamwork, and enhance professional development within our expanding network.

Key Responsibilities

The Role:

Responsibilities

The responsibilities are multifaceted, encompassing a wide range of HR and business administrative tasks such as maintaining personnel records, handles full cycle of recruitment process and selection right up to offer of employment and supporting the HR Manager in various capacities like work pass administration for foreign employees and leave management. The role also involves preparing HR reports, handling claims and providing office support.

Career Advancement

The role offers a fast-track career path for individuals who are quick learners and high performers, making it an excellent opportunity for career growth and development.

Requirements

• Candidate must possess a Diploma from a polytechnic in Singapore or a Degree in Administration Management, Human Resource Management, Business Administration or a similar field from a reputable institution.
• Good command in English and Chin
• Organised and able to follow structured work procedures at work
• At least 2 years of working experience preferably in the service or retail sectors.
• Comfortable with HRM and office software (Microsoft Works and Excel).
• Pleasant personality, impeccable integrity, responsible, responsive and able to work under pressure.
• Proficiency in Excel and other Office applications is a requirement.

What We Offer – Rewards & Benefits

• Attractive salary package with pay of up to S$5,000 per month and performance bonus for candidates who fully meet our requirements.
• 5 working days per week.
• Opportunity to work alongside doctors and management.
• Reward and recognition program that appreciates the most competent and brightest employees.
• Opportunity to embark on Management Trainee Program.
• Generous package of free medical aesthetics treatments (up to S$6000 per year) selecting from 100+ treatments for full-time employees.
• Exclusive staff discounts on our products and services.
• Medical benefits for full-time employees.

Join Us

At ClearSK, we value innovation, excellence, and the continuous pursuit of enhancing beauty and confidence through safe and effective treatments. If you are passionate about making a difference in the aesthetic industry and possess the creative skills and experience we are looking for, we invite you to apply.

Become a part of our dynamic team and contribute to our journey of perfecting skin and body beautifully, enjoying the flexibility of a hybrid work model designed to foster both independence and collaboration.

Application process

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on the job portal:

https://forms.gle/RwJp1gL4jf2qkqSx8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

[Job ID: 662383]

Responsibilities:

• Maintenance of existing business (solder, silicon, adhesives, films, semiconductor-related products) and new business development with existing customers.
• New business development for plant-based meat, oil, or processed food ingredients.
• Development of new customers, not limited to existing ones.
• Exploration of new materials and new customers through exhibitions, commercialization of new potential technologies by A-Star, etc.
• Preparation of quotations and negotiation of prices with customers.
• Handling payment-related matters from customers (if any) and feedback from customers.
• Inventory management.
• Selection of appropriate suppliers for trading materials.
• Taking proactive actions to enhance customer satisfaction.
• Any other ad hoc duties assigned.

Requirements:

• Minimum 2 years of experience in B2B sales of materials。
• Experience in distribution sales.
• Ability to travel overseas (approximately once every few months).
• Willingness to actively communicate with suppliers and customers.
• Highly motivated individuals.

We are regret that only shortlisted candidate will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

[Job ID: 779073]

Responsibilities:

• Primarily responsible for account management with existing car dealers (90% account management, 10% new business development).
• Develop new business with car dealers.
• Maintain and strengthen relationships with existing car dealers.
• Provide after-sales service.
• Conduct credit analysis.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Enthusiasm for sales and account management.
• Possession of a Class 3 driving license (required for client visits).
• (For experienced candidates) B2B sales or account management.

We are regret that only shortlisted candidate will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Responsibilities

• Help manage and train offline sales and drive user acquisition and retention through offline community events and roadshow activations
• Oversee all offline campaigns and be responsible for quarterly and yearly sales targets and business objectives
• Run proper training program to ensure all sales team are well-accustomed to moomoo’s platform and product suite, marketing campaign mechanics, and adherence to compliance requirements
• Participate in company's marketing campaigns, provide trustworthy feedback, and collaborate closely with internal teams to meet and exceed the company sales goals

Please note that only short-listed candidates will be contacted.

Requirements

• At least 3 years of related working experience as a sales/senior sales
• Familiar with offline sales and customer engagement, and great with verbal communication
• Results-oriented, self-motivated, with strong interpersonal skill
• English speaking fluency is a must, Chinese speaking fluency is a plus
• Familiar with financial products and with FS compliance requirements is a plus

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management