The Real Madrid Foundation Football & Basketball School is the only major club in Singapore providing both football and basketball training for toddlers, children and youth up to 17 years old. The school seeks to develop players and leaders on and off the field with the methods and inspiration of Real Madrid, the sports club with the largest fan base in the world.
This is an unique opportunity to work with the best technical and business administration team of any sports entity in Singapore, and to learn our proprietary training methodology blending Real Madrid philosophy and modern techniques.
We are looking for energetic individuals who will thrive in a fast pace and exciting environment representing the top football club in the world, and also the top basketball club in Europe. Join the Real Madrid Foundation Football & Basketball School and contribute to creating a positive and enjoyable experience for our students and parents. Apply now and be part of a dynamic team that supports the growth and development of young athletes in Singapore.
Responsibilities:
- Serve as the primary point of contact for parents, students, and visitors, providing excellent customer service in person, over the phone, and through email.
- Respond promptly to inquiries, providing accurate information about program offerings, schedules, fees, and registration procedures.
- Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
- Handle customer feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
- Maintain accurate and updated records of student information, attendance, and payment records.
- Coordinate with other departments, including coaching staff, administration, and facilities management, to ensure smooth operations and address customer needs effectively.
- Provide administrative support, such as scheduling appointments, preparing reports, and assisting with event coordination and training operations.
Requirements:
- Previous customer service experience, preferably in an educational or sports-related environment.
- Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
- Strong organizational and multitasking abilities to handle multiple inquiries and tasks simultaneously.
- Proficient computer skills, including experience with Google Applicactions and customer relationship management (CRM) systems.
- Problem-solving mindset and ability to handle challenging situations with professionalism and diplomacy.
- Passion for customer satisfaction and dedication to delivering high-quality service.
- Flexibility to work during weekends, and holidays as per the school's operational schedule.
