Our Client is a Fortune 500 MNC. For their Energy Business Unit, they are looking for a Customer Service Coordinator.
Customer Service Coordinator
Duties and Responsibilities
Interacting with customers, providing information in answer to inquiries about:
- Services and completion, assistance for 24/7 service and tools rentals/calibration.
- Taking service inquiry calls from customers or clients and dispatching the suitable customer service engineer/associate to address site services.
- Receiving and processing orders, providing information concerning changes, pricing in service, preparing the pre-invoices upon completions of services based on the quotations and actual time sheets, preparing the shipping documents required for the dispatch of materials to the customer.
- Follow-up complaints concerning services or billing rendered.
- Coordinating customers’ service requirements with other appropriate departments, sub-contractors for the resource management as necessary to ensure effective customer service.
- Follow-up of the invoice’s status with commercial group and with customers.
- Follow-up of the payments schedules to the subcontractors pertaining to the site services and clearing the payment in time.
- · Update the HSSE and OSHA’S requirements and check the risk analysis (RA) records are completed before the start of the site commissioning.
- Record the monthly man hours/OT hours & claims.
Job Requirement
- 2-5 years’ experience in customer service, administration, coordination, planning and scheduling of projects.
- Good with Business Communication Skills (oral and written)
- Possess good Organizing and Scheduling Skills
- Experienced in Microsoft programs (Word, Excel, PowerPoint)
- Good interpersonal skills
Other Information
Working Hours : 5-Day Week
Working Location : Near Potong Pasir MRT
Bus Service : 8, 61, 64, 65, 66, 90, 125, 151, 154
Please whatsapp 91396248 for a brief discussion / email CV to [email protected].
Thank You.
Angelina Lim (Reg R1101664 / Lic : 97C4989)
