The Role:

To assist the HR Manager on full spectrum of HR Operations matters such as personnel management, HR policies & procedures, compensation & benefits, employees’ relations, payroll, recruitment and other HR administration.

KEY RESPONSIBILITIES

· Coordinate on employees’ onboarding and offboarding

· Manage employees’ benefits administration such as insurance enrolment/termination, leave management and etc

· Responsible for payroll management i.e. liaison with payroll vendor on monthly payroll processing related matters/documents and to ensure employees’ salary is released with accuracy and on a timely manner.

· Assist HR Manager on the implementation of HR Policies and other HR programs/projects to support Company’s business objectives.

· Generate monthly HR reports and other ad-hoc HR related reports/analysis.

· Prepare HR letters on employees’ movement and career progression i.e. transfer, confirmation, promotion, annual increment, bonuses and etc.

· Attend to employees’ queries/requests, providing information/advice/assistance to all employees on human resource issues, rules and regulations.

· Handle inquiries from Operations relating to disciplinary issues, staff grievances, labour disputes, employee benefits, HR Policies & Procedures.

· Upkeep employees’ records such as employees’ personal file.

REQUIREMENTS OF THE ROLE

· Minimum 5 years’ of working experience in Human Resource Management, preferably HR professional with strong HR operations background.

· F&B experience a must

· Experience in F&B payroll processing a must

. Familiar with WICA processing

· Knowledge in Labour Laws and Industrial Relations Practices.

· Meticulous, good analytical and problem-solving skills.

· Self-starter, good sense of urgency and able to work under extreme pressure.

· Ability to cope with fast-paced working environment.

· Able to start in short notice, immediate availability preferred.

Job Responsibilities:

• Prepare menus in collaboration with colleagues
• Ensure adequacy of supplies at the cooking stations
• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Cook and complete dishes in timely manner
• Able to cook vietnamese cuisine, snackes, spring roll, etc.

Job Requirements:

• Friendly and service oriented
• Able to perform shift; work on weekends and Public Holidays
• Excellent communication and interpersonal skills
• Ensure good hygiene practices and quality control of food and presentation
• Must be able to work in a fast pace environment

We are currently looking for a individual to join us in a temporary part-time position for 4 months, working 3 to 4 days a week (ideally 3 days).

Key Details:

Duration: 4 months, with potential extension based on performance.

Salary: $3,000 to $3,600 (pro-rated and dependent on experience).

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

If you are passionate about making an impact and looking for a flexible part-time role, we would love to hear from you!

Data Cleansing & Management

• Work with the A&I and DTO team to conduct data cleansing activities to ensure accuracy of the assessment results from former assessment platform
• Conduct data cleansing on the CRM to ensure accuracy and consistency of certification and recertification data

Data Analysis & Reporting

• Perform data analysis on certification, recertification. HCDT and CPP data to provide insights on trends, renewal rates, attrition rates and retention statistics, areas of opportunities for acquisition, etc
• Generate regular and ad hoc reports to assist the team with data-driven decision-making and support retention efforts

Process Optimization & Workflow Streamlining

• Analyze and streamline current work processes to enhance efficiency within the CCE team
• Collaborate with team members to identify areas for improvement, proposing solutions to optimize workflows and reduce manual tasks
• Develop and implement procedures that support standardized processes for data entry, reporting, and certification record maintenance

Operations & Administrative Support

• Assist with general administrative duties, including scheduling, coordinating event logistics, and managing event communications
• Support HOD in ad-hoc assignments

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $4,000 to $4,600 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

• Engage and lead discussions with Knowledge Partners including Autonomous Universities, Polytechnics, private training providers, and corporate academies.
• Support Functional Leads in project activities for certification assessment management, including application management, technical support, and e-learning content development.
• Provide support in the assessment preparatory platform management, such as user tracking and invoice management.
• Develop and manage Knowledge Partners Accounts to build both academic and non-academic pathways to Skills Badge attainment.
• Work closely with internal and external stakeholders in developing strategies and implementing initiatives to signpost HR professionals and businesses to sign up for courses leading to Skills Badges.
• Provide support in daily project life cycles such as vendor management, invoice management, project scheduling, and IT application implementations.
• Review and refresh the Skills Badges online platform to ensure that it is up to date and relevant.
• Collaborate with internal departments to extract, transform, and analyze competency data, conducting skills/needs analysis and engaging in data storytelling to advance upskilling and recertification efforts for the certified HR community.
• Preparatory Content Management: Maintain and track revisions of content changes on preparatory platform and offline copies. Uploading, revision of content where required.
• Reporting and maintenance of dashboard on key indicators relating to usage and candidate satisfaction on a weekly basis.
• Any other work assigned by the reporting officer from time to time.
• Perform any other tasks as assigned.

Requirements:

• Strong written and verbal communication skills
• Enjoys collaborative work and adept at managing stakeholders
• Competent in using data for analysis, visualization, reporting and presentation
• Strong project management skills and attention to detail

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Provide management and maintainence services for the client.
• Carrying out daily works in the building including inspection, implement improvement works and attending to tenants' feedback.
• Supervise contractors/technicians to ensure they complete repair and maintenance work accordingly to timelines and standards.
• Identify, troubleshoot problems & provide professional advice to the management team on all facilities and building matters.
• Devise pro-active measures to improve building maintenance standards and efficiency and regularly review Standard Operating Procedures (SOPs) and ensure full compliance to regulatory requirements.

Requirements:

• Minimum Diploma in Facilities Management or Building Services or Mechanical and Electrical Engineering.
• Minimum 2 years of relevant experience.
• Candidates with Fire Safety Manager certification has an advantage.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist the Building Manager to supervise the operations team in managing the overall operation, maintenance and upkeep of the property and facilities.
• Handle building's matters relating to assets enhancement, supervision of contractors, liaison with clients and facilities operation.
• Attend to feedback and service requests from clients and liaise with contractors on all maintenance matters.
• Present during performance auditing and render assistance to facilitate the completion of the performance auditing of the past inspection.
• Compile, collate and analyze operational data and reports for continuous improvement.

Requirements:

• Diploma in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 3 years of relevant experience in managing high rise building.
• Pro-active, independent, able to work with minimal supervision and perform under pressure
• Good communication and interpersonal skills

Working Hours: Mon - Fri (8.00am-6pm)

Working Location: ICA Building

Salary: Up to $5,000 + mobile allowance + AWS + variable bonus

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Scheduling preventative maintenance, pest control, horticulture, security management etc
• Investigate, check and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• Supervise contractors to carry out maintenance work to ensure that the upkeep and the Site is maintained to meet the service standard.
• Have experience in water tank cleaning and annual power shut down (familiar with the steps-by-steps procedure)
• Strong in hard FM services such as M&E and able to work independently.

Requirements:

• Diploma in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 3 years of relevant experience
• Able to work under pressure and meet tight deadlines
• Must have valid Fire Safety Manager certification and a practicing FSM

Working Hours: Mon - Fri (8.30am-6pm)

Working Location: Orchard

Salary: Up to $4,000 + mobile allowance + FSM Allowance

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Lead the operations team in managing the overall operation, maintenance and upkeep of the property and facilities.
• Supervise a team of contractors in carrying out planned and ad-hoc maintenance work.
• Manage building’s facilities including but not limited to assets enhancement, supervision of contractors, liaison with clients and facilities operations.
• Attend to feedback and service requests from clients and liaise with contractors on all maintenance matters
• Compile, collate and analyze operational data and reports for continuous improvement.
• Possess fire safety knowledge and the ability to conduct fire and emergency drill.
• Other ad-hoc duties assigned by supervisors / clients.

Requirements:

• Diploma or Degree in Real Estate Business/Facilities Management /Project and Facilities Management /Engineering or equivalent
• Minimum 5 years of working experience in facilities management.
• Candidates with working experience in China will have an advantage.
• Willing to work and station in Shanghai, China.
• Dynamic, enthusiastic, reliable and able to command the respect of his subordinates.
• Possess good communication skills and be able to liaise with different levels of people.

Working Hours: Mon - Fri (8.30am-6pm)

Working Location: Shanghai, China

Salary: Up to $8,000

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Job Highlights

• 13th Month Salary (AWS)
• Yearly Performance Bonus
• Hybrid Working Arrangement

Job Description

Human Resource Executive

We are a growing facility management company in Singapore looking to hire a Human Resource Executive. As we grow, we are glad to nurture our team and provide career advancement. Do join us as we offer a great environment for personal development and constructive feedback and support within the team. As a Human Resource Executive, you will be working closely with other departments to ensure stable support within the organization.

Responsibilities

• Maintain employees’ information, leave records, compensation, health, and medical insurance.
• Updating employees' leave entitlement and details from time to time.
• Generate payroll twice a month for employees using payroll software based on the attendance sheets.
• Responsible for the arrangement of recruitment of employees, handling on-boarding and off-boarding of workers, including interviewing, signing of the contract, and updating of hiring ads.
• Attend to inquiries from employees and resolve MOM/employee-related issues to ensure smooth support from HR.
• Prepare and submit statutory documents such as IRAS, employment-related claims/ submissions of grant application/ license renewal, and tasks assigned.
• Maintain and update the latest HR policies and procedures. Keep up to date on MOM guidelines, webinars from the industry, etc.
• Consistently review, suggest, and update HR policies/ processes/ structures to ensure improvisation of the company HR department together with help of other departments.

Requirements

• Candidates must possess at least a Degree in any field.
• A minimum of 1 year of HR working experience is needed
• Good interpersonal skills.
• Able to speak Mandarin to liaise with Mandarin-speaking workers.
• Full-Time position. The ability to start immediately is preferred.
• Working Hour(s) in Office: 9 am – 6 pm, Monday to Friday
• Contactable out of working hours for urgent matters on rare occasions.

Benefits

• 13th-month salary (AWS)
• Yearly performance bonus
• 15 days annual leave
• Medical entitlement

Key Responsibilities

• Requirements Analysis & Elicitation.
• Responsible to identify and define detailed functional specifications based on the business requirements document.
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Team Collaboration.
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise).
• Testing & Scope Management.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Perform impact assessment and estimation for Project Change Request.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Good team player with excellent interpersonal and communication skills.
• Strong working knowledge of relevant applications and development life cycles.

Key Requirements

Mandatory:

• 7-9 years experience in Business Analysis.
• 5 years experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience.
• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.

Nice to have:

• Detailed Knowledge in how Payments work in Indonesia vs Singapore (regulatory too).
• Knowledge of features offered by competitors.
• Knowledge of Technology trends eg. how does a digital bank approach digital channels.
• API /WAM experience.

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines,
• Highly resourceful and self-motivated.

We are looking for a trustworthy, take-charge individual to join our growing business as a site supervisor. The role of a site supervisor has broad responsibilities, from managing staff and overseeing projects, to maintaining safety protocols and implementing site procedures. Our ideal candidate is experienced, responsible, and team-focused.

Job Requirements

• Years of prior experience in managerial or supervisory roles
• Reading comprehension of technical documents
• Excellent written and spoken communication skills
• Exemplary analytic problem-solving and troubleshooting skills
• Proven leadership skills with a large and diverse workforce.

Responsibilities:

Our team is part of the core-banking group and is responsible for gathering requirement from other teams for their statement, letter and reports, and then designing and developing end to end batch processing along with the templates.

Key job objectives is:

· Plan, coordinate, install, develop, implement and maintain various software applications and organizational information systems.

· Development, Unit Test, SIT and UAT deployment and support, Production Deployment and Post Implementation Support.

· Provide L3 support for related production issue(fix, test and deploy)

· Can develop and maintain simple or complex templates using EngageOne Designer software.

· Can develop or maintain PCE scripts using DOC1PCE programming language.

· Clearly and regularly communicate with business stakeholders and technical support colleagues

· Design and update software database/tables. This includes, but is not limited to: Software Applications, Data Communication Processes and User Interfaces

· Test, maintain and recommend software improvements to ensure strong functionality and optimization

· Independently install, customize and integrate software packages and programs

· Facilitate root cause analysis of system issues

· Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

· Identify ideas to improve system performance and impact availability

· Resolve complex technical design issues

· Development of technical specifications and plans

· Analyse user requirements and convert requirements to design documents

· Make good technical decisions that provide solutions to business challenges

· Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues

· Compile timely, comprehensive and accurate documentation and or reports as requested

· Possess up-to-date knowledge of technological developments in the industry

· Communicate effectively and professionally in all forms of communication with internal and external customers

· Possess strong problem solving and decision making skills while using good judgment

· Multi-task and change from one task to another without loss of efficiency or composure.

Requirements:

· Overall experience in IT and Banking of at least 8 years.

· At least 3+ years’ experience in Pitney Bowes Software applications such as EngageOne Designer , PCE scripting and Vault.

· Has basic knowledge on end-to-end Customer Communication Management solution (from template design up to output management)

· Good analytical and problem solving skills – ability to translate functional specifications to technological solutions

· Banking domain exposure is preferred.

· Full SDLC exposure including application support.

· Relevant experience in software development using Java and its associated technology stacks like Spring framework.

· Web application development experience including UI technologies like Angular JS.

· Strong knowledge of Linux/Unix System having experience in designing and writing end to end batch processes using shell scripting.

· Working knowledge of Oracle database and PLSQL.

Key Domain/ Technical Skills:

· Unix/Linux, Shell Scripting, Java, Spring & Oracle.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Working in a team to manage daily estate works in the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• In addition, you are required participate in various meetings with the customers and assist the Property Managers in management reporting as required by the customers.

Requirements:

• Min Diploma in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

• Leading building management company
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Assist in guiding the team of Property Officers for all the estate management matters of a Division to effectively carry out the functions and duties of the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• Establish close partnership with relevant agencies and grassroots organizations to achieve the vision and mission of the Town Council.
• Reporting to the Property Manager.

Requirements:

• Diploma or Degree in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Salary: $2,800 - $4,000

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday (8.30am-12.30pm)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Responsibilities:

• Manage full spectrum of HR functions including recruitment, performance management and compensation & benefits.
• Lead and direct the routine functions of recruitment process -Sourcing, attracting, hiring, and interviewing.
• Monitor office administration to ensure smooth operation and maintain a healthy and safe office environment.
• Monitor full set of C&B functions, including monthly payroll, CPF, taxation and liaising with insurance vendors etc.
• Ensure legal compliance throughout human resource management.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy and head office.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Conduct & assess internal training needs and coordinate learning and development initiatives for all employees.
• Review, revise and provide guidance on employee handbook.
• Organize employee engagement activities e.g., Organize annual dinner, Christmas party, corporate social responsibility.

Requirements:

• Degree in Human Resource, Business or equivalent
• Minimum 5 years of relevant and hands-on experience in Human Resources Management.
• Well versed with Singapore Employment Ordinance, tax law and other related regulations.
• Good command of both written and spoken English
• Good team player, Detail-minded, well-organized with strong problem-solving skills, self-motivated and independent.
• Proficient in MS Office applications.
• Excellent communication & presentation skills

Accounting

• Manage month-end and year-end accounting close procedures (GL, AP, AR, Balance sheet reconciliations, Financial analysis & commentaries, etc)
• Lead annual financial forecast preparation and reviews
• Ensure compliance with local accounting standard, as well as internal financial control standards
• Manage treasury and cash management functions.
• Maintain internal control over accounting records, payments, accruals and receipts
• Prepare service fee and other billings to inter-companies.
• Prepare financial reports for statutory auditing, tax filling and other regulatory requirements.
• Liaise with internal and external auditors, tax advisors and regulators.
• Participate in ad hoc projects and responsibilities as assigned
• Submit CPF contribution
• Handle local staff and Foreign Workers' payroll

Admin

• Apply Renew & Issue of work permit. Arrange SOC & required courses for the workers
• Dormitory check in & check out
• Update staff & workers leave application
• Answer and direct phone calls.
• Distribute and mailing documents.
• Develop and maintain a filling system
• Update and maintain office policies, procedures, insurance and contact list.
• Maintain office supplies.
• Provide general support to visitors.
• Ad hoc duties assigned by the Management

Requirements:

• Minimum 3 years of relevant working experiences.
• Able to work independently.
• Able to start work immediately.
• Strong proficiency in excel
• Meticulous, detailed, independent as well as a team player

We seek a full-time or part-time logistics clerk to maintain customer records and manage delivery documentation at Jurong Port. The role will involve updating customer data, verifying delivery weights, and handling delivery documents.

No prior experience is required. As long as you can speak basic English, have some computer knowledge, and live near Jurong, we encourage you to apply. If you are a retiree looking for flexible hours, you are also welcome to apply for this position.

Full time (9-6 pm)- 2 off days/week

Part-time - Timing to be negotiated $10/hour

• Maintain accurate customer records in the computer system.
• Retrieve and input order details after weighing the loaded truck.
• Record the weight and ensure customer order details are accurate in the Delivery Order.
• Print and issue the Delivery Order.
• Ensure that all scheduled deliveries for the day are completed as planned.
• Collaborate with the operations team, including truck drivers and construction site personnel, to facilitate efficient deliveries.

Key Responsibilities:

• Prepare onboarding materials and assist with new hire orientation.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Enter data into HR information systems (HRIS) and generate reports as needed.
• Manage records for employee attendance, leave, and other relevant information.
• Assist in calculating daily and monthly commissions.
• Analyse HR data to identify trends and provide insights for decision-making.
• Provide support for HR projects and additional initiatives as required.

Requirements:

• Bachelor’s degree or Diploma in Human Resources, Business Administration, or a related field.
• Proficiency in Microsoft Office Suite with strong attention to detail.
• Excellent communication skills and commitment to maintaining confidentiality.

Responsibilities:

Fully in charge the full spectrum of Human Resource and Admin Department, including,

Workforce Management(Migrant Worker)

· Experience in sourcing, recruitment, onboard, disciplinary rules and offboard in a cost-effective manner.

· Experience in resolving dispute with the guidance of Singapore Employment Act.

Recruitment and Onboarding

· Develop and implement effective recruitment strategies.

· Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and hiring decisions.

· Coordinate and conduct new employee orientations to ensure a smooth onboarding process.

Payroll Management

· Administer and maintain payroll systems, Create and maintain staff personnel files, Supervise, lead, and manage payroll personnel.

· Manage the entire spectrum of payroll functions for a workforce, encompassing monthly payroll processing, ensure payroll tasks are executed accurately and promptly.

· Generate and analyse HR reports to identify trends and supervisory issues.

Employee Engagements

· Address employee relations issues promptly and effectively, maintaining confidentiality and fairness.

· Mediate conflicts and facilitate resolution between employees or between employees and management.

Compensation and Benefits Administration

· Administer employee compensation and benefits programs, including salary reviews, bonus plans, and insurance.

· Stay informed about market trends and benchmark compensation and benefits practices to maintain competitiveness.

Performance Management

· Implement and manage performance appraisal processes to evaluate employee performance fairly and objectively.

· Identify training and development needs and collaborate with relevant stakeholders to address them.

Training and Development

· Identify internal and external training opportunities to support employee growth and career development.

· Develop and implement training programs to enhance employee skills and competencies.

HR Policy and Compliance

· Develop, implement, and enforce HR policies and procedures to ensure compliance with relevant laws and regulations.

· Keep abreast of changes in employment legislation and recommend updates to policies and procedures as necessary.

Requirements:

1. Good interpersonal and communication skills

2. Able to interact with people at all levels

3. Ability to resolve conflict and make critical decisions

4. Ability to thrive in fast-paced, high stakes and change-driven environment

5. Ability to effectively communicate and empower teams

6. Passionate about leading and driving processes improvement and innovation

7. Energized by problem solving, thinking critically

8. Familiar in industry standard methodologies and know how to demonstrate these

9. Maintain a high level of confidentiality and professionalism in handling sensitive HR information

10. Proficient in InfoTech HRMS will be an advantage.

Human Resource (HR)

- Determine, plan and hire for company's human resource requirements including being involved in the recruitment, interviewing and training of new staff across the company

- Structure and provide constructive and timely performance evaluations

- Consult and provide recommendations to management for strategic planning, including monitoring trends and analyse data relating to human resource deployment and performance

- Identify and groom individuals with leadership potential and path growth planning for the Company

- Optimise job scopes to ensure productivity and engagement for all staff

- Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to, attendance and leave tracking, appraisals, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, termination of staff and formulation of policies

- Identify and formulate policies in compliance with local labour laws

- To carry out duties and responsibilities as may be assigned to you.

Operations (OPS)

- Oversee day-to-day operations and to assist in resolving issues in a proper and timely manner

- Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

- Identify and formulate policies and workflows, thereafter enforcing and overseeing staff’s compliance

- Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

- To coordinate and work with the stakeholders

- To carry out duties and responsibilities as may be assigned to you

REQUIREMENTS

- Strong organizational, follow-up and excellent communication

- Have basic/intermediate experience in working with Excel or Google Sheet

- Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

- Previous experience in human resource, operational support and/or change management will be an added advantage

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,000 to $4,600 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

He/she is expected to:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies.
• Conducting meetings and presentations to share ideas and findings
• Performing requirements analysis and user testing
• Documenting and communicating the results of your efforts
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with internal stakeholders, technology team and management staff to achieve desired results of business and user needs
• Conduct business process modelling and generate applicable scenarios for the technology functionality testing team
• Plan, execute, and oversee IT projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Collaborate with cross-functional teams, including vendors, business units, marcom, and stakeholders, to ensure project goals and objectives are met.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
• Conduct regular project status meetings, providing updates to senior management and stakeholders.
• Manage project documentation, including requirements, specifications, and user manuals.
• Serving as a liaison between stakeholders and users
• Able to translate requirements with technical team and vendors
• Carries analytical, conceptual, and agile way of thinking skills
• Strong communication and storytelling skills to work closely with stakeholders to determine acceptable solutions.
• Excellent planning, organizational, and time management skills
• Any other task as assigned

Requirements:

• Proven experience as a Business Analyst or in a similar role.
• Preferred to have project management experience.
• Strong knowledge of business process management and optimization.
• Excellent communication and interpersonal skills.
• Proficiency in requirements analysis, documentation, and user testing.
• Strong analytical and problem-solving abilities.
• Ability to work effectively with cross-functional teams and stakeholders.
• Experience with business process modeling and generating scenarios for testing.
• Familiarity with CRM systems and operational support activities.
• Exceptional planning, organizational, and time management skills.
• Proficiency in using project management and business analysis tools.
• Experience with Edutech platforms will be a plus.
• PMP (Project Management Professional) certification is preferred.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

Helpdesk Support:

• Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
• Troubleshoot and resolve system and CRM-related problems.
• Escalate complex issues to relevant technical teams when necessary.

Customer Service:

• Act as the front-line representative for customer interactions, ensuring a positive experience.
• Address customer concerns and provide solutions in a professional and courteous manner.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

• Support operations within the technical business units, ensuring smooth workflows and processes.
• Assist with the implementation and maintenance of system and CRM tools.
• Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

• Perform general administrative tasks, including documentation, reporting, and scheduling.
• Manage and organize records and databases related to customer support and operations.
• Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

• Partner with business units to identify areas for product improvement and enhancement.
• Provide feedback and insights from customer interactions to help refine products and services.
• Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

• Minimum of 2 years experience in a helpdesk support role.
• Proven experience with Freshdesk and CRM systems preferred.

Skills:

• Strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in troubleshooting and problem-solving.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About the role:

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

Salary Range: $4,800 to $5,200 (Depending on experience)

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Purpose of Role:

The IT Projects and Operations Manager is responsible for leading and overseeing the day to day technology operations and project application deliveries.

The main responsibility is to ensure that all project management, deliverables and supported operational work including applications and productivity tools are met with the business objectives.

Role Responsibilities:

• Overall in charge of entire project landscape of application projects and operational management.
• Accountable for the day to day organisational technology productivity and ensuring end to end service delivery and management.
• Provide strategies and lead implementation for the efficient management of IT project operations.
• Manage team’s project and operational day to day activities
• Oversee incident, problem, and change management and production readiness for new environments
• Ensure the level of service to customers/clients, availability metrics, analyse trends, and determine appropriate actions where applicable.
• Incident Management: delivery of 24x7 high performance service, reduction of incidents (zero incident strategy), minimize recovery times.
• Problem Management: structural resolution of incidents by delivering final fix based on RCA, leverage the problem management globally, reduce investigation time, drive improvement plans.
• Oversee the operations/ support/management of products/systems/ applications/services in meeting business objectives/ goals.
• Manage related IT procurements, assets and audits
• Oversee vendor relationships; ensure timely/accurate communication and resolution of issues
• Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines.

Requirements:

• Relevant experience in Enterprise Application Project Management Experience
• Have manage teams and carries a strong leadership mantle.
• Familiar with platform based large-scale IT ecosystems.
• Good technical knowledge in software applications
• Experience in handling project schedules, budgeting, delivery and management
• Strong vendor and internal stakeholders management skills
• Demonstrate experience in project life cycles
• Self-driven and motivated
• Possess analytical mindset
• Working knowledge of Agile, DevOps methodology and tools
• PMP and ITIL Certification preferred
• Familiar with Jira knowledge management platform is preferred
• Familiar with EduTech is an advantage

Responsibilities

• Deliver a variety of spa treatments.
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Suggest and promote retail products or additional services.
• Uphold hygiene standards and follow health and safety regulations.
• Provide assistance in running of spa workshops.
• Assist in all reception duties as and when required.

Key Requirements

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills