Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Responsibilities

• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing / marketing of beverages, alcohol, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level.

• Monitor call centre agent call time and call metrics

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Work Force Management - Call Centre

Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM.

- Staff forecasting and scheduling

- Time and attendance tracking

- Real-time team management/Calls monitoring

- (Customer Service) Business Reporting and analytics

· 5 days’ work week

· Central area near MRT

· Reputable and stable organization

Job Responsibilities:

· Provide pre-sales and post-sales technical support to customers and internal sales team, handling customer NDA and sample request

· Collect customers’ feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities

· Responsible for identifying and clarifying any technical issues related to new or existing products, and clearly communicate findings to the respective business unit

· Hands-on technical support to customers, documenting problems, and suggesting solutions

· Report design, reliability and functional problems to the appropriate groups within company & associate groups and work to solve problems

Requirements:

· Degree in Engineering (Electronics) or equivalent

· 5 years of technical customer support experience in semiconductor industry

· Field experience or hands-on practice or knowledge of multi-disciplinary system design and development

· Knowledge of Smart Card, RFID and microcontroller products; knowledge of physical access control and the security industry is desirable

· Experience with or knowledge of one or more of: CCD, CMOS image sensors, image capture, video standards, image processing

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Location: Changi Naval Base

Transport: Shuttle service to and from Changi Naval Base at Simei (AM) and Tanah Merah (PM) MRT

Scope of Work:

• Perform maintenance tasks onboard vessels (mainly in harbour)
• Perform maintenance works onboard vessels in shipyard occasionally
• Perform maintenance works at workshop
• Perform defect troubleshoot onboard vessels’ systems
• Perform installation/removal work for equipment/systems
• Perform refurbishment of electronics unit/assemblies
• Being physically fit and ready to work outdoors and sail occasionally for a period of 1 week
• Being flexible to work onboard while sailing or overseas if needed.

Academic Qualification:

• NITEC or Diploma in Engineering, preferably Mechanical Engineering
• RSN maintenance training certifications would be considered

Experience: (would be advantageous)

• Working knowledge and experience working onboard commercial and military vessels on underwater, mechanical / electronics / electrical systems
• Working knowledge and experience on computer software (words, excel)
• Understanding maintenance regime and basic experience in troubleshooting systems till card level.
• Training would be provided if necessary.

Personality:

• Good interpersonal skill
• Good teamwork and discipline
• Singaporean only due to security restrictions

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Description / Responsibilities

· To assist the managers and team to ensure the team’s performance is in line with company’s requirements.

· Ensure all admin records are accurate and up to date.

· To work with the team to ensure process workflows are kept relevant and enforced. To review the work processes when required.

· To prepare and attend meetings with Team mainly on jobs status review.

· Tracking and updating of records and preparation of monthly reports and KPI.

· Liaising with internal and external customers to resolve business transaction matters if required.

· Perform data entry into SAP systems.

· Perform general admin tasks.

· Any other duties as assigned.

Requirements and Skills

· ‘O’, ‘A’ Levels or Diploma (Any discipline).

· Attention to details, strong communication skill, service minded and can carry out job independently.

· Able to use Microsoft Words, Excel and PowerPoint.

· Will be good with experience in SAP systems.

· Singaporean and security cleared.

Working location: Tuas area

Maestro HR

damien lee tian hong

R1106726

16C8462

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Be part of the software team to work closely with our customers on software development and testing.
• Participate in the complete Software Development Life Cycle from requirements analysis to deployment.
• Work with customers to determine project requirements and develop requirement specifications.
• Responsible for designing and developing software applications, including design, development, troubleshooting, and documentation.

Technical Skills:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Experience in designing, developing, and deploying information system solutions.
• Minimum 1 years of experience.
• Good knowledge and experience in C++/C#.
• Experience in software testing and troubleshooting.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Responsibilities:

• Participate in AGILE project running on SCRUM sprints and daily stand-ups.
• Responsible for design, coding, testing and documentation.
• Able to liaise with the customer in requirement gathering, acceptance testing and troubleshooting.
• Develop secure, scalable and good quality application programs and API.
• Perform data migration, data transformation and scripting.
• Have a passion for delivering zero defect codes and be responsible for the codes developed.
• Participate in continuous integration activities and DevSecOps for testing and deployment.

Requirements:

• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• Hands-on 4+ Years experience in transforming functional specifications into design specifications.
• Familiar with some of these Web Technologies such as Java, NodeJS, React, Typescript, MongoDB, Spring Boot.
• Experience with systems implementation and software development lifecycle processes.
• Good team player with strong communication and interpersonal skills.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

· 5 days’ work week

· Central area near MRT

· Reputable and stable organization

Job Responsibilities:

· Provide pre-sales and post-sales technical support to customers and internal sales team, handling customer NDA and sample request

· Collect customers’ feedback and provide recommendation to customer for design requirements, product enhancements and capture new product opportunities

· Responsible for identifying and clarifying any technical issues related to new or existing products, and clearly communicate findings to the respective business unit

· Hands-on technical support to customers, documenting problems, and suggesting solutions

· Report design, reliability and functional problems to the appropriate groups within company & associate groups and work to solve problems

Requirements:

· Degree in Engineering (Electronics) or equivalent

· 5 years of technical customer support experience in semiconductor industry

· Field experience or hands-on practice or knowledge of multi-disciplinary system design and development

· Knowledge of Smart Card, RFID and microcontroller products; knowledge of physical access control and the security industry is desirable

· Experience with or knowledge of one or more of: CCD, CMOS image sensors, image capture, video standards, image processing

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Job Description

• To report to the System Lead/Team Lead/Service Managers in meeting SLA and KPIs in accordance to the maintenance contractual agreement.
• Assist Team/System Lead in managing Project cost and overall administration for project delivery
• Responsible for Contract Fulfillment
• Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders
• To perform routine Preventive Maintenance in accordance with the maintenance instructions/procedures.
• To carry out Corrective Maintenance in accordance with the maintenance instructions/procedures, involving diagnosis & replacement of equipment/module/component at sites and/or workshop.
• Liaison with Procurement and equipment vendors
• 24/7 standby for fault activation
• Arrange and conduct monthly meetings with customers.
• Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management as well as O & A services.
• Liaise and manage sub-contracting jobs
• Office location at Jalan Boon Lay.
• Candidates will be required to travel to multiple sites which may include Changi Airport, Airbases and Army Camps.

Minimum Requirements

• Minimum of Diploma in Electronics/Mechatronics/Computer Engineering or equivalent (candidates with lesser academic qualifications/experience may be considered for other positions)
• Minimum of 3 years experience in a similar engineering-related capacity (candidates with lesser or no experience may be considered for other positions)
• Positive work ethic and team player
• Takes ownership of responsibilities
• Thrive in multi-disciplinary and cross-functional environments
• Able to work effectively in an outdoor environment
• Inquisitive and a self-starter in Data Analytics (e.g. failure trending/patterns). Experience in BI Tools such as Tableau, and Power BI will be an added advantage.
• Experience in System-Level Maintenance in the following disciplines is highly preferred (Radio Communications, basic Networking skills, UPS). Other Engineering-related experience may be considered. Experience and/or certifications in either CCNA will be an added advantage.
• WSH Certifications (i.e. Work-at-Height, etc) will be an added advantage.
• Effective written, verbal, and interpersonal skills
• Proficient in MS Office (Word, PowerPoint & Excel)
• Possess Class 3 Driving License
• Singaporeans only.
• Candidates will be subject to security vetting due to job requirements.

Maestro HR

damien lee tian hong

R1106726

16C8462

Highlights:

• Hybrid working with WFH (1 day a week)
• Good bonus payout
• AWS + Attractive Base Salary

Responsibilities:

• Explore and recommend new business ventures, which can expand our portfolio and product offering to clients.
• Drive the team to deliver the group commercial strategy, including budgeted volume/revenue.
• Develop and maintain Agency Performance Targets and Evaluation tools to ensure performance is in line with principal requirements.
• Develop and support management of Regional Key Accounts with aim to deliver more name account (NAC) business on a mix of contract validities.
• Manage client relationships and ensure high levels of customer satisfaction
• Explore business opportunities to multiple regions and countries
• Represent the company in industry events and conferences.

Qualifications

• 5 years of business development experiences in maritime industry
• Excellent negotiation and communication skills
• Proven track record of developing and executing successful commercial strategies
• Willingness to travel and attend clients/ industry events as needed

If you are suitable and interested, apply now! Or send your most updated resume to “[email protected]”

Charterhouse Resources Pte Ltd (13C6338)

Nix Bo R24123586

Job Descriptions:

• Engage in telesales efforts to promote credit facilities/loans to existing or new clients
• Cross selling of banking products & services
• Respond to customers’ enquiries and facilitate resolution of problems while anticipating customers’ needs.
• Work closely with the Team Leader to develop and implement sales and service strategies to achieve or exceed sales targets.

Period:

• 6 months contract, may converted to 12 months (subject to renewal) if meet the standards (within or after 6 month)

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary

• First 6 months: Basic $1,600/month + Monthly Allowance of $1400, No Commission
• After 6 months: Basic $1,600/month + Commission, No Allowance

Job Requirements:

• Min GCE 'N' Level
• Preferably applicants with sales/telesales/call centre/customer service experience
• Good communication and interpersonal skills
• Customer service oriented and sales/target driven
• Possess drive, initiative & ability to work independently

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Succss Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Supporting the Leasing team in Centre Management Office in terms of lease management and administration
• Preparation of various lease documentation (such as Tenancy, Extension of Tenancy and License Agreements), tracking of lease status and timely maintenance of tenancy records
• Liaise with lawyers on tenancy documents, pre-termination and/or novation of leases and compliance matters (e.g. stamping of tenancy documents)
• Liaise and co-ordinate with Leasing team in Centre Management Office as well as other department to ensure timely execution and return of tenancy documents by tenants.
• Assist in any ad-hoc other duties assigned

Period:

• 2 years contract

Location:

• Tanjong Pagar

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3,900

Requirements:

• Diploma in Estate Management, Building or equivalent
• Minimum 3 years of relevant experience
• Able to work in a fast-paced environment and meet timelines
• Self-motivated with the ability to work independently
• Proficient in Microsoft Office (MS Word / Excel)
• Good communication and interpersonal skills and strong in numbers
• Sound understanding of the real estate industry
• Relevant experience in REFX module of SAP will be an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Responsibilities:

Client Engagement & Development

• To meaningfully engage, teach, train, supervise, maintain and develop the functioning level of clients to function adequately and independently in the following areas:
• Activities of Daily Living
• Home Living Skills
• Community Living & Mobility Skills
• Social and Recreational Skills
• Work Readiness Skills

Client/Trainee Management & Development

• Formulate and implement Individual Learning Programme (ILP) through professional assessment
• Engage in continuous assessment, training and evaluation of trainees’ holistic development
• Plan and Implement appropriate group activities
• Plan, implement and monitor trainees’ security and safety procedures

Support Allied Health Professionals

• Monitor and implement programmes designed by Allied Health Professionals in the area of health fitness & wellness programme, motivational & behaviour management plans as well as sensory awareness
• Communicate critical information to Social Worker and Centre Manager

Administrative & Operations

• Support unit operational and logistics management
• Ensure centre/trainees safety and security
• Update of clients’/trainee’s daily attendance and participation in activities, events and programmes in various client management system platforms
• Engage in caregiver dialogue sessions, home visits and maintain good rapport and communication with parents / caregivers
• Attend staff meeting and training as required

Event Management

Staff will be assigned to oversee at least one of the following duties and will provide assistance to the other staff when required:

• Camp, Festive Celebrations, Sports Events, First Aid & Medicare, Evacuation & Emergency Planning Team, Transport Duties, Staff Welfare and others
• Organise internal/external events and activities for trainees
• Support volunteer engagement events
• Support public education activities
• Support events at organisation level

Period:

• 3 months contract

Location:

• Clementi or Yishun

Working Hours:

• 8.30am to 5.30pm, Monday to Friday

Salary:

• $115/day

Job Requirements:

• Minimum O levels / NITEC Certificate in Community Care & Social Services (ITE) / Certificate of Special Needs Education (MOE)
• Diploma of Special Education (MOE)
• Diploma in Disability Studies (SSI)
• Diploma of Community Services (SSI)
• Computer literacy skills MS Word, Excel and PowerPoint
• People-oriented team player
• Good interpersonal and communication skill
• Passion and great deal of patience to work with people with intellectual disabilities

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Responsibilities

• Develop feature engineering in line with survey requirements.
• Develop and maintain front-end and back-end data collection application.
• Ensure the security and performance of backend applications.
• Conduct thorough code reviews and provide constructive feedback based on survey requirements.
• Follow best practices for coding, testing, and deployment.
• Work closely with design and product teams to ensure a seamless user experience.

Requirement:

• 3 years' experience in both frontend and backend development would be preferred
• Experience with ReactJS, Python and Redux
• Experience in creation/maintenance of APIs using Node.js for data related services
• Good knowledge of backend technologies and AWS Cloud services.
• Ability to conduct thorough and constructive reviews.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language
• Works with the testing service providers and other BANKSstakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various BANKS stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by BANKS stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all BANKS stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Requirements:

• Bachelor’s Degree or master’s degree in computer engineering or related field.
• Must have oral and written communication abilities for both English and Vietnamese languages
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Good knowledge in managing data migration projects including conversion testing.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Core Banking, Cards and Secured Loans. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications skills.

Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Key Domain/ Technical Skills:

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

Responsibilities

• Support the project management for the system development and implementation activities
• Develop business process flows and obtain stakeholder sign-offs
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Other governance, documentation and process work as required

Requirements :

• At least 3 to 5 years of relevant work experience in Business Analyst/ PMO
• Proven ability to manage and coordinate multiple projects simultaneously.
• Strong analytical skills to understand complex business processes and identify opportunities for improvement.
• Proficiency in using tools like Visio to create clear and concise process diagrams.
• Ability to elicit and document detailed functional and non-functional requirements.
• Experience in developing test cases, executing tests, and analysing test results.
• Strong writing and documentation skills to create clear and concise documentation, including user manuals, training materials, and technical specifications.
• Proficiency in using Azure DevOps for project management, task tracking, and test case management.
• Excellent verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to build relationships with stakeholders and work effectively in a team environment.
• Ability to identify and resolve problems creatively and efficiently.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to adapt to changing priorities and work under pressure.
• Strong attention to detail to ensure accuracy in all work products.
• Proficiency in Mandarin Chinese (highly advantageous) to effectively communicate with stakeholders in China.

Responsibilities:

Senior Functional Business Analyst to join the AML Uplift program to support QR Management, BAU activities and various new initiatives within bank which undergoing a large transformation change.

1. Accountable for overall project business requirements elicitation

2. Driving business discussions and managing the project scope

3. Senior stakeholder management and leadership updates

4. Support the project delivery phases especially during Analysis and design and test phases.

Requirements:

1. 7-12 years of experience in Banking industry.

2. Experience as a business analyst in leading banks and delivered projects, programs of large scale.

3. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.

4. Should have experience in AML, KYC, compliance domain and data analytics.

5. Experience in AI/ML and workflow applications is good to have.

We are looking at an IT Business Analyst / Project manager who can help manage transformation across facets like - Systems implementation (Design, Development and Testing), Stock Migration, RACI definition and post transformation.

Responsibilities

• Transversal BA / PM for the Program with focus on gathering requirements and preparing high level functional specifications
• Prepare, maintain and manage project plan, delivery coordination and governance
• Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the deliveries
• Test management for the front to finance chain Stakeholder management, running program governances, regular operational and working committees

Requirements :

• Minimum 5 Years of Business Analyst / Project Management Experience.
• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria
• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains
• PM experience with CXO level stakeholders as sponsors.