Job Highlights

• We are a multi-award winning company including SME of the Year
• Great career advancement opportunities provided
• Positive company culture and dynamics

Job Description

EduGrove is looking for an experienced Human Resource cum Finance executive, particularly someone with an expertise in the area of talent acquisition, to be part of our fun-loving and dynamic team! If you are a meticulous person with self-driven qualities, and aspire to lead a HR department in the near future, then you are the candidate we are looking for!

Responsibilities

• Source potential candidates through online channels (e.g., social platforms and professional networks)
• Manage a full cycle of recruitment activities from ad placement, candidates sourcing, interviews, offer managements to on-boarding arrangements
• Responsible in preparation of HR related letters such as Letter of Appointment, Confirmation Letter, etc.
• Serve as brand ambassador at various events, like career fairs or on-campus recruiting events
• Advice the company on hiring policies and restrictions
• Verify HRM system's computation of monthly payroll, employees' claims, healthcare benefits, and leaves
• Responsible for CPF submission, annual IR8A submission and IR21 submission
• Plan and aid the development of staff by sourcing for relevent trainings and workshops
• Draft performance appraisal forms of newly created positions
• Review and improve financial and accounting processes
• Process suppliers' invoices and submit to MD for payments
• Work closely with company's bookkeeper in preparation of monthly Financial Reports, and with company's accountant for annual Financial Statements

Requirements

• Candidate must possess at least a Diploma in Human Resource Management or equivalent.
• Required skills: MS Office, Myob Accounting System, experience with Infotech is a plus
• At least 3 years of relevant experience, preferably in the Tuition/Enrichment industry
• Detailed, meticulous, dedicated, with good organization skills
• Team player with a positive attitude, able to work in a fast-paced environment.

• Inspecting surfaces to be tiled
• Providing quotes and estimates (e.g. number of tiles and quantities of materials required, installation time and costs)
• Surface preparation work (e.g. removing old grout and cement and cleaning and levelling surfaces)
• Laying tiles in accordance with tiling plan, cutting tiles where necessary
• Grouting gaps between tiles
• Carrying out finishing work, where necessary

Description:

• Learn and be competent in all Front of House duties according to SOP
• Manage sections and supervise the team in attending to all customers requests and feedback
• Deliver service level required and uphold standards on speed and accuracy of service
• Learn and be proficient on product knowledge of all items on the menu
• Training of new team members on Front of House duties according to SOP
• Manage ordering / inventory / cash / sales records
• Maintain standards of cleanliness, hygiene and safety at the restaurant
• Manage ongoing marketing and promotions at the restaurant

Requirements:

• Possess a Diploma / Degree in Hospitality or related studies, or WSQ Certificate in F&B Operations / F&B Supervision / F&B Management
• Worked in the Japanese Omaskase for minimum 1 year
• Enjoy meeting people and take pride in customer service
• Willingness to work in a fast pace enviroment
• Good interpersonal skills and able to perform in a team

• Read blueprints and drawings and take or read measurements to plan layout and procedures
• Determine the appropriate welding equipment or method based on requirements
• Set up components for welding according to specifications (e.g. cut material with powered saws to match measurements)
• Operate angle grinders to prepare the parts that must be welded
• Align components using calipers, rulers etc. and clamp pieces
• Weld components using manual or semi-automatic welding equipment in various positions (vertical, horizontal or overhead)
• Repair machinery and other components by welding pieces and filling gaps
• Test and inspect welded surfaces and structure to discover flaws
• Maintain equipment in a condition that does not compromise safety
• 1) Assembles, plants, and detonates charges of industrial explosives to loosen earth, rock, stumps, or to demolish structures to facilitate removal: Examines mass, composition, structure, and location of object to be blasted, estimates amount and determines kind of explosive to be used, and marks location of charge holes for drilling.
• 2) Assembles primer and places primer with main charge in hole or near object to be blasted.
• 3) Covers charge with mud, sand, clay, or other material and tamps firm to improve detonation and confine force of blast.
• 4) Signals to clear area of personnel and equipment.
• 5) Lights fuse or connects wires from charge to battery or detonator to detonate charge.
• 6) May operate jackhammer, hand drill, or electric drill to bore holes for charges.

Job Description

· Maintaining necessary levels of inventory stock in the showroom.

· Counting and sorting of stocks.

· Clear understanding of the usage of the product, its price and design.

· Attending customer enquiry

· Assist customers in testing the merchandise and explaining the features present in the products or services being retailed.

· Good communication skills

'Pleasant deposition with customer service experience

Cindy Teng (EA Reg No: R2090544)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Cindy Teng (EA Reg No: R2090544)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Job Description:

• Develop new business leads and clientele / supplier base, both locally and overseas.

• Provide dedicated services and relationship building with existing account.

• Develop business plan and sales strategy for the market that ensures attainment of company sales, goals and profitability.

• Identify new markets and business opportunities through research and analysing market trends.

Job Requirement:

• Diploma/Degree in Business/Sales/Marketing with at least 3 years of relevant experiences in overseas market (Hong Kong, China, Japan).

• Strong understanding of customer and market dynamics and requirements.

• Result driven with proven track record of performance and able to work independently.

Job Posting Title Functional Business Analyst – Credit & Loans

Job Responsibility
• Requirements Analysis & Elicitation
• Collaborate with BU Specialists to elicit, review and update business requirements
• Analyse "to be" business and operations processes based on the agreed requirements and / or function points, determine the areas of impact and overall high level solution
• Challenge business stakeholders to drive out the real business outcomes that are required to realise the customer and business propositions; not simply recording requirements
• Responsible to analyse and define non-functional requirements based on business requirements
• Monitor and manage risks /issues related to requirements and scope creep
• Write business functional release notes and contribute to deployment plan
• Team Collaboration
• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform initial impact assessment and high level estimation for Project Change Request

Technical Skills & Experience
• Strong business domain knowledge in banking
• Bachelor’s degree in engineering/ business/ finance or equivalent

• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Solid understanding of business architecture methodologies & techniques including their practical application
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Experience of delivering projects using agile methodology
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Minimum 10 years of relevant banking and/or consulting experience

Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each BANK business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per BANK standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

Key Domain/ Technical Skills:

Ø Knowledge on access control, preferably RBAC (Role Based Access Control)

Ø Strong knowledge of Oracle SQL and proficient in writing complex SQL queries

Ø Practical knowledge of scripting languages, preferably Python / Java

Ø Hands on experience with Reporting tools

Ø Comprehensive knowledge in User Access Management and Application Access Matrix

Ø Comprehensive knowledge in Identity Management implementations

Mandatory:

• Can develop and maintain Shell scripts and Oracle PL/SQL procedures.
• Can upgrade/maintain the infrastructure for Linux/AIX/Solaris servers.
• Technical knowledge of API’s and network connections.

Responsibilities:

• Work in team of developers to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications
• Write program specifications and documentation / flowcharts
• Perform unit and system integration testing
• Support user acceptance testing
• Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
• Troubleshoot, debug and provide production system support
• Coordinate with internal teams and vendors to resolve application and system issues
• Recommend and execute improvements
• Partner with users to understand Business needs by reviewing the Requirements specifications analyze impact to the application.
• Execute tasks related to project / change request / maintenance request.

Requirements:

Technical Skills & Experience

• Degree in Computer Science or equivalent
• 3 + years of mainframe development, specifically in the areas of banking systems and cards
• Technically competent in COBOL, CICS and EZT programming
• Good working experience with credit card system
• Experience on Cardlink system will be advantageous
• Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
• Good understanding of the system development life cycle

· Ability to multi-task and perform well under pressure

• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail

Education

• Degree in Computer Science or related discipline

Key Domain/ Technical Skills:

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

Key responsibilities:

• Deliver a 1st class Production Support service to Bank's Channel’s stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Job Description:

• Managing and oversee daily operations and ensure compliance to operations standards and procedures.

• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures.

• Maintain safety requirements in the restaurant.

• Handles customers' feedback promptly.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

What we are looking for:

This role will lead the solution architecture aspects of Data Analytics and Marketing Automation domain encompassing Marketing Automation and Campaign Management.

Responsibilities include:

- Work closely with business partners to define technology solutions for business requirements/capability roadmap.

- Collaborate with technology peers and leaders to define the future architecture and application roadmap.

- Create/maintain principles, practices, and standards to get there. Influence leadership and staff to constantly move towards it. Monitor the adoption and efficacy of architectural standards and practices.

- Collaborate across the technology organization in ensuring execution plans are aligned with architecture and application roadmap.

- Drive change across the Marketing Automation and Data engineering teams via personal credibility, experience. Need to demonstrate empathy, continually balancing between autocracy vs. autonomy vs. anarchy around technology choices and change.

- Create awareness and buy-in amongst various stakeholders about architecture, design pattern, framework and new way of working. Needs to be able to act as a mentor/executor when required.

- Participate in and lead cross-bank technology initiatives.

- Functional knowledge of Retail bank, Wholesale, Global Markets, Finance, Risk and Compliance oriented products & business processes

- Familiarity with Marketing Automation and Analytics solutions and technologies like Adobe Campaign

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

- Strong in defining end-to-end solution in real time and batch campaign management (across data sourcing, plan, design, execute, fulfil and measure)

o Data source integration and event sourcing

o Targeting and segmentation

o Campaign and offer eligibility and prioritization

o Channel integration and delivery

o Closed loop analysis and fulfilment initiation

o Request and approval process for the new campaigns/offers

- Good business domain knowledge in the Financial Services industry

- Complementing marketing automation platform with AI/ML based model integration

Key Domain/ Technical Skills:

- Adobe Campaign for batch and realtime. This should be based on hybrid solutions comprising both on-premise and cloud components

- Adobe Analytics (good to have)

- Unica Campaign, SAS Marketing Automation, Salesforce Marketing Cloud (good to have)

- Associated technologies for integration e.g. SMPP, Adobe SDK/API

- Associated technologies for customization e.g. Java, Javascript, SQL, XML, data modelling

- Data mart, ETL and reporting technologies (good to have)

Role Overview: We are seeking a proactive and skilled Application Support/Business Analyst to manage and enhance our vendor package applications, specifically in Reconciliation and Email Notification Systems. This role involves collaborating with cross-functional teams, vendors, and business users to ensure seamless application performance and to drive system improvements.

Key Responsibilities:

• Application Management: Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of vendor package applications.
• Issue Resolution: Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
• Cross-Functional Collaboration: Work with diverse teams to identify and address root causes of system problems, fostering a culture of continuous improvement.
• Requirements Gathering: Engage with business users to collect requirements, facilitating the development, testing, and implementation of system enhancements.
• Coordination: Liaise with teams across Singapore, Head Office, and Branches to coordinate system-related activities and ensure alignment.
• Proactive Improvement: Identify opportunities for system optimization and documentation enhancements to add value and improve operational efficiency.
• Support Availability: Provide on-call and onsite support during after-hours, weekends, and public holidays as needed, covering application support and deployment activities.

Technology Stack:

• Programming Languages: VB .NET, Java
• Middleware: IBM MQ
• Databases: Microsoft SQL Server, DB2

Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in application support or business analysis within the banking or financial services sector.
• Technical Proficiency: Strong experience with VB .NET and Java; familiarity with IBM MQ and database management systems like MSSQL and DB2.
• Analytical Skills: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Problem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to identifying and mitigating issues.
• Flexibility: Willingness to provide support during non-standard hours as required.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to (Whatsapp +65 8833 0192)

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Roles and Responsibilities

• Identifying and pursuing new sales opportunities, negotiating contracts, and ensuring ongoing customer satisfaction

• Delivering expert technical consultative services and generating detailed specification documents for Architects, Façade Consultants, and Contractors

• Collecting and analysing feedback from customers and prospects, sharing insights with internal teams to refine and optimize sales strategies

• Proactively seeking new sales prospects through cold calling, networking, and leveraging social media platforms

Requirements

· GCE “A” Level, Diploma in Business, Sales & Marketing, or other relevant professional qualifications

· 2-3 years of proven experience as a Sales Executive

· Prior experience in the building industry is an advantage

· Strong attention to detail, excellent organisational and project management skills

· Ability to work independently with minimal supervision

· Exceptional interpersonal and communication skills, with the ability to build strong relationships

· Open to Singaporean applicants onlyHow to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

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• Roles & Responsibilities
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• Job Summary:
• 
  
• The Head Pastry Chef will lead the pastry department in creating high-quality, innovative desserts and baked goods that meet the standards and vision of our establishment. This role requires a blend of culinary creativity, leadership skills, and extensive pastry experience. The Head Pastry Chef will oversee all aspects of the pastry kitchen, including menu development, ingredient sourcing, staff management, and maintaining high standards of cleanliness and organization.
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• 
  
• Key Responsibilities:
• 
  
• 
  
• Menu Development:
• 
  
• Design and create an innovative and seasonal pastry menu that aligns with the overall concept of the establishment. Develop new recipes and refine existing ones to ensure high quality and consistency. Stay updated on industry trends and incorporate new techniques and ingredients into the menu. Kitchen Management: Supervise and train pastry kitchen staff, including junior pastry chefs, bakers, and apprentices. Allocate tasks and manage workflow to ensure efficient and timely production. Maintain a positive and productive work environment, fostering teamwork and professional growth.
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• 
  
• Quality Control:
• 
  
• Ensure all pastries and desserts meet the highest standards of taste, presentation, and quality. Monitor inventory levels and ingredient quality, making adjustments as necessary. Implement and uphold hygiene and safety standards in compliance with local health regulations.
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• 
  
• Cost Management:
• 
  
• Manage the pastry kitchen budget, including ingredient costs and labor expenses. Develop and maintain inventory controls to minimize waste and optimize profitability. Source high-quality ingredients while balancing cost considerations.
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• 
  
• Customer Experience:
• 
  
• Collaborate with front-of-house staff to ensure a seamless integration of pastry offerings with the overall dining experience. Respond to customer feedback and make adjustments to menu items as needed. Participate in special events and promotions, showcasing signature creations.
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• 
  
• Administrative Duties:
• 
  
• Create and maintain recipes, production schedules, and other documentation related to pastry operations. Oversee equipment maintenance and ensure proper functioning of all kitchen tools and appliances. Prepare reports on pastry kitchen performance and contribute to overall business strategy.

What we are looking for:

- Familiar with IT contractual clauses to negotiate with suppliers, as one of the key deliverables of the scope is to review contracts for this role. Good knowledge on information technology contractual clauses:

* Scope of Services

* Payment Milestones

* Min Wage

* Man Days Estimation

* Confidentiality Agreement

* Intellectual Property/Ownership

* Breaches & Indemnity

* Governing Law & Jusrisdication

- Experienced Hire whom is focused on IT Services Sourcing & Procurement, understand the IT services nuances to facilitate on the negotiation with suppliers.

- 2 Types Of Domain (Any One Of Each): Software Application Contracts or IT Infrastructure Contracts

Department:

BANK's Techology Operations Strategic Sourcing Team to review and negotiate IT contracts with suppliers on IT initiatives across the Bank.

Job Description:

- Review and negotiate IT contracts with suppliers on IT initiatives across the Bank.
- Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders to protect the Bank and to optimize the value from the supply market.
- Ensure compliance to BANK'S policies, process standards and guidelines.
- Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
- Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform spa treatments following the established protocols, and allotted treatment times.

• Explaining spa treatments,and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

What we are looking for:

- Mandatory experience in Software/Application solution design: for applications with 3 tier architecture & On premise infrastructure.

-This role is not data engineering and not suitable for Data engineers who have never worked on a user facing application. Databases are not considered~ applications

-This role is a not a System integrators/System Engineers (Not a INFRA Role)

- This role is not a Pure project managers/scrum masters. The person has to be hands on technically

- Machine Learning System & Dynamic Customer Risk Score Projects Domain Details: EDA process, Stratified sampling, Standard machine learning process, Feature engineering

- Functional Domain Knowledge: Compliance Technology, KYC, AML, Financial Risk Technologies

Job Objectives

To support AML (Anti-Money Laundering) Projects/CRs for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of machine learning system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions.

• Ensure scalability and maintainability of applications

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing

• Liaise with other application teams and business users to prepare test data to support test scenarios

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements

• More than 10 years assuming techno functional role in compliance technology(preferred) or risk/finance technology

• At least 8 years of experience in application and process design

• Ability to multitask effectively and handle large amounts of data

• Moderate SQL skills are required

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

• Experience / knowledge in Unix Shell Scripting, Oracle, Java and Python, Spark•

What we are looking for

- Domain: Hands on experience in design and configurations/development work on AML-Actimize application (RCM, SAM, AIS) and AML Firco Soft Applications

- Technical Hands-On Expertise: Oracle Java and Unix, SA/ Developer

Job Objectives

- To lead and deliver with consistently good quality BANK's Anti Money Laundering systems enhancements/changes into Production

- To provide reliable and timely Level 3 investigative and fix-it support for all BANKS Anti Money Laundering systems

- To provide reliable leadership and support during System Integration Testing and UAT phases.

- To manage and resolve Audit and Security findings timely

- To identify early and escalate critical delivery show stopper with proper context timely and to propose viable solutions or workarounds where possible

Key Responsibilities

- Perform impact analysis on Change Requests and document proposed solution and estimated required effort

- AML system changes/production fixes Design, Development and Unit Testing

- Review and contribute to test planning for SIT and UAT

- Manage and work with vendor teams to successfully deliver enhancements for Anti Money Laundering systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in Devops environment.

- Setup and maintain application Infrastructure in Unix, Windows and Oracle environment

- Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Key Requirements

- At least 4 years of Anti Money Laundering system enhancements for Transaction Monitoring delivery experience in the banking industry

- Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work

- Strong Oracle SQL and PL/SQL design and development skills

- Proven and strong vendor management capability

- Good application design Operational impact awareness

- More than 9 years of total IT industry experience

Key responsibilities:

• Create PR/GR/Extract reports using SAP system.

• Process invoice payments.

• Financial Data Management - Ensuring accurate/up-to-date data entries.

• Work with various senior managers to monitor utilization of budget.

• Aids in software, hardware contracts renewal and budget oversight.

• Aids in project budget oversight.

• Prepare monthly financial dashboard reports.

• Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

• Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Skills:

• Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

• Advance knowledge/skills of Excel formulas and functions is a must.

• Have working experience and advance understanding of SAP system (PEMS) would be a plus

Job Description:

• Assist in supervision of company operations and projects.

• Responsible for supervising projects and purchasing of materials.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision and project management.

• Required to work night shift permanently.

● Configure, maintain, and enhance CI/CD pipelines to streamline change and release management processes, ensuring efficient and reliable software delivery.

● Maintain and integrate tools for configuration management, build automation, continuous integration/deployment, monitoring, reporting, and alerting.

● Implement and operate monitoring and alerting tools to ensure system reliability and availability.

● Develop and maintain automation scripts for tasks such as server configuration, CI/CD workflows, and infrastructure provisioning.

● Participate in capacity planning and risk management, ensuring systems are prepared for growth and unforeseen challenges.

● Explore and adopt innovative DevOps methodologies to improve production reliability and overall system availability.

● Apply and enforce security practices to protect the organization’s infrastructure and data, adhering to industry standards and regulatory requirements.

● Collaborate with cross-functional teams to build high-quality, scalable environments that support both development and production systems.

● Efficiently prioritize and execute tasks in a fast-paced, high-pressure environment.

Requirements :

Bachelor’s degree in Computer Science, IT or related fields

· At least 2 years of hands-on DevOps Engineering experience, complemented by an additional 2 years or more in Software Engineering or System Administration roles.

Technical Proficiency:

· Hands-on experience with AWS services, including deployment and management of cloud infrastructure.

· Proficiency in containerization technologies, particularly Docker and Kubernetes, with practical experience in production deployments. Hands-on experience with Openshift is an advantage.

· Expertise in Infrastructure-as-Code (IaC) tools (e.g. Terraform, CloudFormation) for provisioning and managing cloud infrastructure.

· Strong understanding of Linux server administration, with scripting proficiency in Bash.

· Solid knowledge of virtualization and networking concepts, including firewalls, DNS, and load balancers.

· Familiarity with GitOps tools (e.g., ArgoCD, Flux) for automating infrastructure and application deployments.

· Enhance developer productivity by maintaining efficient and developer-friendly CI/CD workflows, and optimizing build times.

· Support developers in debugging and troubleshooting deployment-related issues to ensure smooth integration with production systems.

Monitoring & Analytics Tools:

· Experience with tools like Prometheus, Grafana, and ELK/Opensearch/Elasticsearch for monitoring, logging, and visualization.

Scalability and System Design:

· Understanding of highly scalable distributed systems and system architecture principles.

· Breadth of knowledge across operating systems, cloud computing, and distributed computing domains.

Soft Skills & Collaboration:

· Excellent troubleshooting skills and strong technical aptitude to diagnose and resolve complex issues.

· Effective communication skills to work in SCRUM teams and foster collaboration across diverse stakeholders.

· Ability to prioritize tasks effectively in dynamic and high-stakes environments.

Responsibilities :

● Create and maintain automated test cases, test plans and test framework ensuring that they are up to date with requirements and policy changes

● Create, maintain and improve the automated test framework and test environments

● Conduct testing on new features and file defects

● Perform various tests such as manual/functional/performance/exploratory tests and support UATs

● Assist in resolving production cases

Requirements :

• Bachelor’s degree in Computer Science, IT or related fields
• At least 3 years of professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
• Strong understanding of test-driven development, continuous integration and continuous delivery
• Proficiency in programming languages such as Java or Kotlin. Knowledge of Spring Boot will be an advantage
• Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright
• Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner
• Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx
• Experience working in SCRUM teams
• Excellent communication and collaboration abilities
• Proactive, self-driven and motivated

Training Programme Details (Upcoming Training in Feb 2025)

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings (Choose 1 Option):

Option #1: Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.