Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform spA treatments following the established protocols, and allotted treatment times.

• Explaining treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Job Description:

• Promotes and maintains patient health by providing services under the supervision of a physician.

• Implement physician directives.

• Performs therapeutic procedures.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Job Description:

• Prepare high quality vegetarian food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Job Description:

• Prepare high quality Japanese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Job Description

· Maintaining necessary levels of inventory stock in the showroom.

· Counting and sorting of stocks.

· Clear understanding of the usage of the product, its price and design.

· Attending customer enquiry

· Assist customers in testing the merchandise and explaining the features present in the products or services being retailed.

· Good communication skills

'Pleasant deposition with customer service experience

Cindy Teng (EA Reg No: R2090544)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Cindy Teng (EA Reg No: R2090544)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Job Description:

• Develop new business leads and clientele / supplier base, both locally and overseas.

• Provide dedicated services and relationship building with existing account.

• Develop business plan and sales strategy for the market that ensures attainment of company sales, goals and profitability.

• Identify new markets and business opportunities through research and analysing market trends.

Job Requirement:

• Diploma/Degree in Business/Sales/Marketing with at least 3 years of relevant experiences in overseas market (Hong Kong, China, Japan).

• Strong understanding of customer and market dynamics and requirements.

• Result driven with proven track record of performance and able to work independently.

Job Posting Title Functional Business Analyst – Credit & Loans

Job Responsibility
• Requirements Analysis & Elicitation
• Collaborate with BU Specialists to elicit, review and update business requirements
• Analyse "to be" business and operations processes based on the agreed requirements and / or function points, determine the areas of impact and overall high level solution
• Challenge business stakeholders to drive out the real business outcomes that are required to realise the customer and business propositions; not simply recording requirements
• Responsible to analyse and define non-functional requirements based on business requirements
• Monitor and manage risks /issues related to requirements and scope creep
• Write business functional release notes and contribute to deployment plan
• Team Collaboration
• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform initial impact assessment and high level estimation for Project Change Request

Technical Skills & Experience
• Strong business domain knowledge in banking
• Bachelor’s degree in engineering/ business/ finance or equivalent

• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Solid understanding of business architecture methodologies & techniques including their practical application
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Experience of delivering projects using agile methodology
• Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Minimum 10 years of relevant banking and/or consulting experience

Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each BANK business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per BANK standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

Key Domain/ Technical Skills:

Ø Knowledge on access control, preferably RBAC (Role Based Access Control)

Ø Strong knowledge of Oracle SQL and proficient in writing complex SQL queries

Ø Practical knowledge of scripting languages, preferably Python / Java

Ø Hands on experience with Reporting tools

Ø Comprehensive knowledge in User Access Management and Application Access Matrix

Ø Comprehensive knowledge in Identity Management implementations

Mandatory:

• Can develop and maintain Shell scripts and Oracle PL/SQL procedures.
• Can upgrade/maintain the infrastructure for Linux/AIX/Solaris servers.
• Technical knowledge of API’s and network connections.

Responsibilities:

• Work in team of developers to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications
• Write program specifications and documentation / flowcharts
• Perform unit and system integration testing
• Support user acceptance testing
• Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
• Troubleshoot, debug and provide production system support
• Coordinate with internal teams and vendors to resolve application and system issues
• Recommend and execute improvements
• Partner with users to understand Business needs by reviewing the Requirements specifications analyze impact to the application.
• Execute tasks related to project / change request / maintenance request.

Requirements:

Technical Skills & Experience

• Degree in Computer Science or equivalent
• 3 + years of mainframe development, specifically in the areas of banking systems and cards
• Technically competent in COBOL, CICS and EZT programming
• Good working experience with credit card system
• Experience on Cardlink system will be advantageous
• Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
• Good understanding of the system development life cycle

· Ability to multi-task and perform well under pressure

• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail

Education

• Degree in Computer Science or related discipline

Key Domain/ Technical Skills:

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

About the Department

The Group Finance Corporate Services (GFCS) has established a Business Risk & Control Management (BRCM) function to strengthen its operational risk management practices. A critical part of the BRCM mandate is to conduct independent control testing on key processes, identifying issues early and enhancing operational controls as needed. Contract resources are required to perform this control testing on a periodic basis (monthly/quarterly) and to provide findings and recommendations to GFCS BRCM and stakeholders for implementation.

What we are looking for

1. Organize and deliver the people development and engagement agenda such as to plan and execute training programs, plan and organize conference/town hall/staff engagement events and activities, prepare and maintain staff communications/newsletters/websites, prepare presentation materials, and ad-hoc activities under the Group CFO Office.

2. We are looking for candidates who are driven and self-motivated with good stakeholder management, communication and project management skills. The candidates should also be a team player and with passion to drive people development and staff engagement events/activities. More than 5 years of experience in banking/finance/audit will be preferred.

Responsibilities

1. Corporate Training & Development:

• Develop and deliver engaging training programs, workshops, and seminars for employees.

• Create and maintain corporate training materials, presentations, and e-learning modules.

• Conduct training needs assessments to identify skill gaps and training requirements. Utilize various training methodologies and technologies to ensure effective learning experiences.

• Evaluate training program effectiveness and make continuous improvements.

• Provide coaching and feedback to employees to support their professional development.

• Stay up-to-date with industry trends and best practices in training and development.

• Collaborate with subject matter experts (BRCM) to develop specialized training content.

2. Corporate Events Management:

• Organize corporate events (e.g., CFO conferences), liaise with event vendors, and manage stakeholder relationships.

Role Overview: We are seeking a proactive and skilled Application Support/Business Analyst to manage and enhance our vendor package applications, specifically in Reconciliation and Email Notification Systems. This role involves collaborating with cross-functional teams, vendors, and business users to ensure seamless application performance and to drive system improvements.

Key Responsibilities:

• Application Management: Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of vendor package applications.
• Issue Resolution: Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
• Cross-Functional Collaboration: Work with diverse teams to identify and address root causes of system problems, fostering a culture of continuous improvement.
• Requirements Gathering: Engage with business users to collect requirements, facilitating the development, testing, and implementation of system enhancements.
• Coordination: Liaise with teams across Singapore, Head Office, and Branches to coordinate system-related activities and ensure alignment.
• Proactive Improvement: Identify opportunities for system optimization and documentation enhancements to add value and improve operational efficiency.
• Support Availability: Provide on-call and onsite support during after-hours, weekends, and public holidays as needed, covering application support and deployment activities.

Technology Stack:

• Programming Languages: VB .NET, Java
• Middleware: IBM MQ
• Databases: Microsoft SQL Server, DB2

Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years in application support or business analysis within the banking or financial services sector.
• Technical Proficiency: Strong experience with VB .NET and Java; familiarity with IBM MQ and database management systems like MSSQL and DB2.
• Analytical Skills: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Problem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to identifying and mitigating issues.
• Flexibility: Willingness to provide support during non-standard hours as required.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to (Whatsapp +65 8833 0192)

Training Program

- 6 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Roles and Responsibilities

• Identifying and pursuing new sales opportunities, negotiating contracts, and ensuring ongoing customer satisfaction

• Delivering expert technical consultative services and generating detailed specification documents for Architects, Façade Consultants, and Contractors

• Collecting and analysing feedback from customers and prospects, sharing insights with internal teams to refine and optimize sales strategies

• Proactively seeking new sales prospects through cold calling, networking, and leveraging social media platforms

Requirements

· GCE “A” Level, Diploma in Business, Sales & Marketing, or other relevant professional qualifications

· 2-3 years of proven experience as a Sales Executive

· Prior experience in the building industry is an advantage

· Strong attention to detail, excellent organisational and project management skills

· Ability to work independently with minimal supervision

· Exceptional interpersonal and communication skills, with the ability to build strong relationships

· Open to Singaporean applicants onlyHow to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Key responsibilities:

• Deliver a 1st class Production Support service to Bank's Channel’s stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Job Responsibilities:

· Conducts comprehensive assessments of potential properties, including on-site evaluations and market analysis.

· Analyses demographic, economic, and traffic data to ensure strategic site selection.

· Reviews and interprets zoning regulations and other local requirements to ensure compliance.

· Performs detailed financial feasibility studies, including ROI projections for potential sites.

· Negotiates lease terms with landlords, ensuring alignment with financial and operational goals.

· Manages all lease agreements and renewals within the company’s real estate portfolio.

· Identifies high-growth areas and emerging markets for new store locations.

· Leads the expansion strategy by coordinating with the business development team and securing prime locations.

· Oversees the end-to-end property acquisition process, including project management of renovations and store setups.

· Prepares detailed reports on-site assessments, financial analyses, and market research.

· Maintains accurate records of all site assessments and related documentation.

Requirements:

· Bachelor’s degree in Real Estate, Business Administration, or a related field; Master’s degree preferred.

· Over five years of experience in property assessment, leasing, and real estate operations, focusing on the food and beverage industry.

· Professional certifications such as Certified Commercial Investment Member (CCIM) are preferred.

We would like to invite interested applicants to apply.

Thomas Tan

Registration No: 12C6253

License No: R2094900

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Responsibilities

• Respond and handling of customer requests/queries

• Incident resolution

• Change and Service Request fulfilment

• Problem ticket closure

• Preventive maintenance tasks fulfilment

• Vulnerability assessment

• to assist the Team Lead/Operations Manager to train and guide junior team members

• Develop and enhance NOC team capability

• Analysing, troubleshooting and correcting network problems remotely and on-site

• Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning

• Responsibility for security compliance, patching, health check & hardening remediation

• Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems

• Performing standard or project change request as per change window

• Provide on-call 24 x 7 support on a rotating basis

• Responsible for applying operating system updates, patches, and configuration changes

• Perform Preventive Maintenance

• Participate in customer weekly sessions

Requirements

• Degree in Computer Science / IT or equivalent

• Minimum 3 years of experience in in Network support and maintenance (LAN/WAN/Cloud)

• Minimum CCNA Certified

• Experienced in network/security administration in enterprise DC and Public Environment

• Experiences in supporting firewall /network product such as Cisco routers & switches, Cisco Firewalls, Cisco ACI, Aruba, Infoblox, Citrix load balancers, Solarwinds etc

• Experienced in troubleshooting system and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Licence no: 12C6060

Responsibilities

• Oversee the implementation of architectures of project scope

• Architect customized reusable solutions of project, program or operational scope

• Design software applications in accordance with the agreed requirement specifications, system limitations and industry standards

• Contribute as a team member to an operational, integration or application architecture, requirements, design, implementation, or on-going operations deliverables

• Assess technical impact of multiple technologies/strategies

• Mentor junior application developers

• Provide advice / support troubleshooting, resolving system issues and identifying enhancement opportunities

• Identify and address technical or operational risks

Requirements

• Candidate must possess at least a Diploma/Degree in Computing/Information Technology or equivalent

• At least 5 years of development experience in Java

• Experience in Spring/Spring Boot and Hibernate framework

• Experience in relational databases such as Oracle and MySQL

• Experience in implementing web services such as RESTful web service

• Experience in Javascript/Typescript frameworks such as Angular

• Have implemented some form of custom frameworks such as security and validations

• Good verbal and written communication skills

• Exceptional analytical and problem-solving skills

• Advanced understanding of modern software development methodologies

• Advanced understanding of software testing methodologies, scripting and tools

• Minimum experience of three or more full SDLC for web application projects

• Ability to work effectively in a team and with client

Good to have:

• Experience in Agile development environments

• Experience in DevOps toolchains

• Experience in container platforms such as Docker and Kubernetes

• Experience in messaging platforms such as Kafka and IBM MQ

• Experience in Application Servers configurations like WebSphere and WebLogic will be an advantage.

• Experience in software testing tools such as Selenium, Karate, Microfocus UFT and Katalon

Licence no: 12C6060

Responsibilities

• Supporting of the project management team and team members in the day-to-day operations of the project

• Resource management (i.e. on/off-boarding, leave tracking, account provisioning), handling of administrative processes with client and team members

• Minutes taking at client and team meetings, preparation of meeting decks to be sent to client on time, tracking of deliverables, financial, procurement and inventory/assets management; collating and generating reports

• Ensuring the team complies with client data protection, initiating and managing process improvements, maintenance of project site office facilities.

Requirements

• Diploma / Degree in Business Studies or related

• At least 3-5 years of relevant working experiences

• Able to manage multiple project teams’ requirements.

• Good communication skills

• Good listening and minutes writing skills, able to follow in meetings and capturing key points and follow-up action items with the respective parties.

• Process-oriented, with good documentation and collaboration skills.

Good to have (skills):

1. Have a good eye for details, calling out and checking on items without letting them drop.

2. Takes initiative and a keen learner, analytic ability to review and improve processes.

3. Support team members to meet the overall team objectives.

Licence no: 12C6060

Manning of the School General Office Reception counter and attending to walk-in customers, e.g. contractors, parents, pupils, public, etc.

Attending to students at sick-bay (including administering basic First Aid) and liasing with school leaders, calling ambulance and liasing with medic staff, Form teachers and parents.

Attend to contractors when available

Receiving in-coming mails/goods deliveries and arranging outgoing mails for posting

Answering of telephone calls

Support in the maintenance of the sick bay (e.g. basic cleaning)

Incharge of stock balance and ordering of office stationery and equipment (eg A3 & A4 papers, markers & reflls, A4 and A5 exam result slips for HOD ICT, Toners, requesting ad-hoc repair and regular servicing of shredders and photocopiers etc)

Collation of reports and data

Provide administrative support to teachers

Assist with school events and activities, when required

Other administrative functions where required, e.g. Collection of forms, data entry, photo-copying, laminating, covering of duties for the Library Officer, etc.

Other admin duties as and when assigned by the Supervisors/Administration Manager/School Leaders

Possess good computer skills (able to work with graphics, numbers and details – job scope includes data entry and preparation of Excel spreadsheets, etc.)

Must be proficient in using MS Office Applications (e.g. MS Word, MS Excel, MS PowerPoint, etc.)

Able to work with a team of teachers (job scope includes supporting teachers in their administrative work, e.g. collation of forms, surveys, etc.)

Team-player with a positive attitude and pleasant disposition

Should be diligent and a fast learner, able to work independently with clear and minimal instructions. Ability to multi-task and meet deadlines set

Have a keen eye for details

This postion is open to all who are fulfilling aforesaid requirements.

● Configure, maintain, and enhance CI/CD pipelines to streamline change and release management processes, ensuring efficient and reliable software delivery.

● Maintain and integrate tools for configuration management, build automation, continuous integration/deployment, monitoring, reporting, and alerting.

● Implement and operate monitoring and alerting tools to ensure system reliability and availability.

● Develop and maintain automation scripts for tasks such as server configuration, CI/CD workflows, and infrastructure provisioning.

● Participate in capacity planning and risk management, ensuring systems are prepared for growth and unforeseen challenges.

● Explore and adopt innovative DevOps methodologies to improve production reliability and overall system availability.

● Apply and enforce security practices to protect the organization’s infrastructure and data, adhering to industry standards and regulatory requirements.

● Collaborate with cross-functional teams to build high-quality, scalable environments that support both development and production systems.

● Efficiently prioritize and execute tasks in a fast-paced, high-pressure environment.

Requirements :

Bachelor’s degree in Computer Science, IT or related fields

· At least 2 years of hands-on DevOps Engineering experience, complemented by an additional 2 years or more in Software Engineering or System Administration roles.

Technical Proficiency:

· Hands-on experience with AWS services, including deployment and management of cloud infrastructure.

· Proficiency in containerization technologies, particularly Docker and Kubernetes, with practical experience in production deployments. Hands-on experience with Openshift is an advantage.

· Expertise in Infrastructure-as-Code (IaC) tools (e.g. Terraform, CloudFormation) for provisioning and managing cloud infrastructure.

· Strong understanding of Linux server administration, with scripting proficiency in Bash.

· Solid knowledge of virtualization and networking concepts, including firewalls, DNS, and load balancers.

· Familiarity with GitOps tools (e.g., ArgoCD, Flux) for automating infrastructure and application deployments.

· Enhance developer productivity by maintaining efficient and developer-friendly CI/CD workflows, and optimizing build times.

· Support developers in debugging and troubleshooting deployment-related issues to ensure smooth integration with production systems.

Monitoring & Analytics Tools:

· Experience with tools like Prometheus, Grafana, and ELK/Opensearch/Elasticsearch for monitoring, logging, and visualization.

Scalability and System Design:

· Understanding of highly scalable distributed systems and system architecture principles.

· Breadth of knowledge across operating systems, cloud computing, and distributed computing domains.

Soft Skills & Collaboration:

· Excellent troubleshooting skills and strong technical aptitude to diagnose and resolve complex issues.

· Effective communication skills to work in SCRUM teams and foster collaboration across diverse stakeholders.

· Ability to prioritize tasks effectively in dynamic and high-stakes environments.

Responsibilities :

● Create and maintain automated test cases, test plans and test framework ensuring that they are up to date with requirements and policy changes

● Create, maintain and improve the automated test framework and test environments

● Conduct testing on new features and file defects

● Perform various tests such as manual/functional/performance/exploratory tests and support UATs

● Assist in resolving production cases

Requirements :

• Bachelor’s degree in Computer Science, IT or related fields
• At least 3 years of professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
• Strong understanding of test-driven development, continuous integration and continuous delivery
• Proficiency in programming languages such as Java or Kotlin. Knowledge of Spring Boot will be an advantage
• Experience with open-source automated testing frameworks such as Cucumber, TestNg and Playwright
• Experience with open-source performance testing tools such as JMeter, Gatling, Locust or enterprise level tools such as HP LoadRunner
• Experience with open-source penetration testing tools such as ZAP, Burp Suite, SQL Map or enterprise level tools such as HP WebInspect, Nessus, CheckMarx
• Experience working in SCRUM teams
• Excellent communication and collaboration abilities
• Proactive, self-driven and motivated

Training Programme Details (Upcoming Training in Feb 2025)

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings (Choose 1 Option):

Option #1: Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Responsibilities

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like 1 Way SSL , 2 Way SSL , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Experience working in Docker, Open Shift, ICP (Container Management Solutions)
• Experience working with Aldon and Clearcase
• Experience working with Ansible
• Unquestionable team communication skills
• Deliver new infrastructure setup for new project
• Support and deliver new changes for BAU systems
• Take accountability to deliver the scope on-time with high quality. Exercise judgment, take initiative
• Deliver solutions that meet and exceed the technical, infrastructure and security requirements
• Work effectively with the with the internal IT and Security Teams to ensure efficiency of the solutions implemented to support the business
• Drive standardization, componentization and consistency to implement a sustainable platform to rollout to regional countries

Job Requirements:

• Degree with at least 8-10 years of technical experience
• Minimum 8-10 years of experience on release and deployment
• Middleware Application Installation expertise across different platforms like JBOSS, WebLogic, WebSphere
• Hands on experience in setup of Web Server components like Apace, NGNIX
• Knowledge to build software components using source code compilation like Apache etc.
• Good understanding and hands on knowledge of SSL and other application authentication mechanism like JWT , UFW etc. setup and configuration
• Good knowledge and experience in understanding the network topologies that are required to be incorporated across different tier of architecture
• Good knowledge of Oracle database and RAC setup , and the configuration setup required across application layer for the connectivity
• Ability to work on identification of vulnerabilities and fix them
• Ability to work on upgrades of systems/components under obsolescence
• Experience with a variety of source control tools (GIT, Aldon, ClearCase)
• Experience in setting up servers
• Experience in working with MQ
• Experience in CI/CD Tools (Jenkins)
• Experience in build tools (ANT, Maven, Gradle)
• Experience in Unix, shell scripting
• Knowledge on release management processes
• Precise attention to detail
• Ability to prioritize tasks
• Ability to work under pressure
• Problem solving skills
• A passion for learning and the willingness to solve problems
• Unquestionable team communication skills