Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Responsibilities

• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing / marketing of beverages, alcohol, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level.

• Monitor call centre agent call time and call metrics

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Work Force Management - Call Centre

Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM.

- Staff forecasting and scheduling

- Time and attendance tracking

- Real-time team management/Calls monitoring

- (Customer Service) Business Reporting and analytics

Summary of Key Responsibilities:

· Program Manager for transitioned programs from Gexpro Services to TCR

· Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.

· Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.

· Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues.

· Guarantee parts are ordered timely to insure on-time delivery.

· Identify key parts for overseas COGS deflation and own execution on deflationary efforts.

· Drive process improvements.

· Ensure prompt payment on invoicing.

· Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.

· Provide technical and product knowledge support to supplier and customer base though coordinated quarterly discussions to ensure account is properly maintained.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Requirements: The candidate should possess the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executives.

Additional Requirements:

• Strong industrial B and C-class level component knowledge including but not limited to mechanical/ electrical products, fasteners, and fabricated goods.
• Strong sales and/or service background.
• Proven success in a leadership position.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving skills and a solutions-based mindset to drive decisions with influence.
• Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
• Ability to drive results without a great deal of direct supervision.
• High attention to detail and level of accuracy in processing orders and maintaining records.

· Excellent time management skills with the proven ability to manage multiple tasks and projects simultaneously.

· Familiarity with Microsoft Offices, specifically Microsoft Excel as well as relevant ERP systems and Customer Relation Management tools (CRM) would be advantageous.

Candidates with more than 5 years relevent experience may be considered for senior positions and renumeration will commensurate with experience.

Roles & Responsibilities

• Developing and implementing marketing strategies to drive business growth and enhance brand awareness
• Control budgets and allocate resources amongst projects
• Conduct general market research to keep abreast of trends and competitor’s marketing movements
• Monitor progress and submit performance reports
• Working with the sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction
• Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty
• Overseeing social media marketing strategies and content marketing
• Produce ideas for promotional events or activities and organize them efficiently
• Experience in marketing and running a marketing team
• Excellent leadership and organizing skills
• Strong ability to work independently and focus on achieving high performance
• Ability to handle pressure and effectively resolve complaints and issues
• Willingness to work overtime on weekends or PH when necessary

Mercuria, a global leader in commodity trading, is seeking a skilled IT professional to join our End User Experience (EUE) team. This hybrid role will support our Asia operations by addressing both advanced technical needs and general IT support requirements, ensuring a seamless and productive work environment for end-users. This position plays a crucial role in modern workplace solutions and desktop support.

Mercuria offers a dynamic, inclusive work environment with ample opportunities for professional growth. As part of the EUE team, you will contribute to the continuous improvement of workplace solutions, supporting our Asia operations.

The Role

• Provide 3rd line technical support for end-user and modern workplace technologies.
• Support desktop-related issues on Windows 10, Microsoft 365, and various trading platforms (ICE, Eikon, Bloomberg), both onsite and remotely.
• Assist in the implementation and support of hybrid workplace solutions to enhance productivity.
• Package applications, deploy software updates, and monitor their effectiveness.
• Manage integration of SCCM/Intune, Exchange, and O365 with existing systems.
• Set up and support MS Teams video conferencing.
• Maintain IT assets inventory and dispatch incoming tickets in ServiceNow for efficient resolution.
• Assist in IT administrative tasks, including vendor liaison and mobile service applications.
• Support server room basics (AC, UPS, patch panels) and provide technical setup for company events.
• Conduct new joiner onboarding, handling software/hardware setup, upgrades, and user permissions.
• Create and maintain documentation for troubleshooting guides and technical processes.

Technical qualifications and skills:

• At least 10 years of IT-related experience with an emphasis on endpoint management, hybrid workplace solutions, and general IT support.
• Familiarity with Windows 10-11, SCCM, Intune, Microsoft 365, Exchange, Active Directory, Entra ID, ServiceNow, and PowerShell.
• Basic understanding of network troubleshooting, server room equipment, and Apple product support.
• Proficient in English
• Certifications in Windows, Intune, Microsoft 365, Exchange, or SCCM are advantageous

Profile:

• Bachelor's degree in computer science, engineering, or a related field
• Independent, proactive, and eager to learn new technologies.
• Excellent customer service skills with experience in VIP support.
• Strong teamwork, stress resilience, and adaptability.
• Ability to provide after-hours and weekend support as needed.

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Job Summary:

• Industry: Healthcare
• Employment type: Contract from January 2025 to April 2025
• Working location: Jalan Bukit Merah

Job Responsibilities:

• Create and design collaterals such as staff eDMs, clinic and patient collaterals, posters and flyers
• Source, coordinate and work with vendors including designers, printing agencies and corporate agencies for external purchases
• Coordinate and work with internal and external stakeholders to create visual and written content for the department
• Support and facilitate internal and external filming and photoshoot requests
• Support the logistics setup and assist in corporate and internal staff events, such as event launches, media briefings, clinic visits, staff town halls and events
• Any other ad-hoc work duties as assigned

Job Requirements:

• Minimum Diploma in Communications or equivalent, with some experience in communications, public relations or marketing
• Bilingual with excellent command of English, with a flair for creative writing
• Creative with the ability to create visuals using Canva
• Knowledge of Adobe Photoshop, Adobe InDesign, Adobe Illustrator or video editing software is an advantage

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

*Temporary Contract (6 Months)

• Plan and manage all procurement activities conducted by the Users' Divisions to ensure timeliness of procurement and contract implementation.
• Provide professional advice to Divisions on best practices in sourcing, contract management and supplier management practices and manage inquiries from users.
• Develop and maintain the company's procurement governance framework, striking an optimal balance between governance and operations efficiency.
• Lead and mentor the procurement team, promoting a culture of continuous improvement and innovation
• Lead the new procurement system implementation
• Manage the entire procurement process
• Review internal Corporate Services SOPs, templates to support digitalisation and streamline processes
• Establish and maintain a process and system of archival, organization, retrieval and disposal of records to support needs of HSG and compliance with internal policies
• Participate in ad hoc projects as assigned

Job requirements

• Tertiary qualification in Business, Accountancy or Finance
• Minimum 5 years of experience in procurement administration
• A good understanding of Government Procurement Policies will be advantageous.
• Familiar with Tenderboard system or Oracle.
• Committed with good working attitude and resilience to produce the desired results.
• Effective stakeholder management, communication and interpersonal skills.
• Has a growth mindset in seeking continual improvements and keeping up with digital transformation that leads to significantly better and cost-effective outcomes.
• Good team player and meticulous with numbers.
• Independent and self-driven with the ability to multi-task in a dynamic and fast-paced environment and perform under pressure.
• Effective writing and presentation skills with a good command of English preferred.

· Developing and implementing purchasing strategies

· Managing daily purchasing activities, supervising staff, and allocating tasks.

· Managing supplier relations and negotiating contracts, prices, timelines.

· Maintaining the supplier database, purchase records, and related documentation.

· Coordinating with inventory control to determine and manage inventory needs.

· Monitor and forecast upcoming levels of demand

· Ensuring that all procured items meet the required quality standards and specifications.

· Preparing cost estimates and managing budgets

• Defining the vision and goals of his department, or the entire company or organization
• Overseeing personnel decisions, such as hiring and firing, and also compensation
• Implementing department wide policies and allocating department resources
• Implementing department wide policies and allocating department resourcestments
• Reporting the department's progress to upper management
• Examining ways to make procedures and guidelines better
• Managing a company’s finances by monitoring expenses and making sure that budget goals are being mete training and development programs
• Managing a company’s finances by monitoring expenses and making sure that budget goals are being met
• Providing leadership for an organization by setting goals and making strategic decisions for the long term success of the business

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Looking for suitable candidate to join us as the Assistant Engineer

- Company deals with glass and steel works.

- Able to understand and perform some drafting works will be added advantage.

- Working hours 5.5 days per week unless due to urgent site matters.

- Must be comfortable to go to site as and when required for work.

- Training and guidance will be provided.

- Positive attitude to learn and pick up new skills.

Job Description: An Electronics Design Engineer is responsible for the design, development, testing, and improvement of electronic systems and components, primarily used in the manufacturing and repair of general-purpose machinery and equipment. They ensure that the electronic systems meet technical specifications, performance requirements, and safety standards.

Key Responsibilities:

Design & Development: Design electronic system schematics, PCB layouts, control systems, sensors, etc.

Prototyping & Testing: Develop prototypes and conduct tests to ensure the functionality and reliability of the systems.

System Integration: Ensure seamless integration of electronic systems with mechanical equipment.

Documentation: Prepare design documents, test reports, and user manuals.

Continuous Improvement: Optimize existing designs to improve efficiency and reduce costs.

Compliance: Ensure that electronic designs comply with industry regulations and safety standards.

Job Requirements:

Skills: Proficiency in analog and digital circuit design, embedded systems, and control systems; experience with design software (e.g., Altium, Eagle, etc.).

Experience: At least 2-3 years of experience in electronics design; experience with mechanical equipment is preferred.

Abilities: Strong problem-solving, analytical, and team collaboration skills.

Work Environment:

Manufacturing Plants: Collaborating with mechanical engineers on system integration.

R&D Departments: Designing and testing electronic systems.

Maintenance Support: Providing technical support and optimizing existing designs.

Study each recipe and gather all necessary ingredients

• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Supervis Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Monitor food stock and place orders
• Experiment with recipes and suggest new ingredients
• Ensure compliance with all health and safety regulations within the kitchen area able to cook local Chinese food

Requirements

• Proven work experience as a Chef or Cook
• Hands-on experience with various kitchen equipment (e.g grillers and pasta makers) Advanced knowledge of culinary, baking and pastry techniques
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Up-to-date knowledge of cooking techniques and recipes

Familiarity with sanitation regulations

A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

• Responsible and honest
• Arrange daily stock and order the goods
• Arrange staff take turn to apply rest days
• Have ideas to solve shortage of manpower matter
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Need daily submit the cashflow to our security officers to go bank bank in the cashflow.

· Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.

· Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department

· Ensure prompt service with enthusiastic working attitude.

· Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.

· Develop risk management contingency plan in the operation of the department

· Implementing display guideline and planogram

· Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

• Load and unload materials from vehicles.
• Need to transport and move anything such as glass
• Carry out the transportation tasks assigned by the supervisor and perform the duties conscientiously according to the instructions.
• Transport company employees and various products and materials to designated locations in a timely and safe manner.
• Responsible for daily routine inspections and maintaining the general cleanliness of the vehicle.
• Assist and support the project team in daily operations of the project to ensure timely and smooth progress of the work
• Any other temporary duties assigned by supervisor.
• Require
• Be familiar with Singapore roads and the use of navigation apps
• Always drive in a safe manner and obey the traffic rules and regulations laid down in road traffic
• Able to adapt to night shifts, overtime and weekend work
• Need to work on site in person

• Meet with clients to discuss their design vision and understand their requirements and preferences
• Create design concepts and drawings, and present them to clients for approval
• Research and source materials, products, and finishes that fit the design concept and budget
• Plan the layout of interior spaces, considering factors like space functionality, furnishings, and aesthetics
• Coordinate with architects, builders, and contractor to ensure design plans are accurately executed
• Adhere to local and national building codes, laws, and regulations in design plans
• Monitor the implementation of the design on-site, ensuring it aligns with the agreed-upon concept
• Adjust designs and plans as needed throughout the project, addressing any issues that arise
• Manage project timelines, budgets, and resources efficiently
• Meet with clients to discuss their design vision and understand their requirements and preferencesgn plans

• Ensure that the production, preparation and presentation of food are of the highest quality
• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Certification in Culinary would be beneficial