We are looking for candidate to support HR and payroll function of a beauty company.

Responsibilities may include but not limited to:

• Craft and post job listing on various job portals
• Liase with schools for school internship programme
• Process job applications and conduct preliminary screening of candidates
• Coordinate and conduct face to face or virtual interviews
• Support hiring administrative work such as collection of documents, preparing letter of appointments and applying work passes and foreign worker medical for foreigners
• Conduct onboarding and orientation for new hires
• Facilitate payroll process by tracking timesheets, leave usage and salary calculations
• Calculate commissions for retail staff
• Process childcare, NS and maternity leaves claim
• Provide administrative support for government survey, grants and programme
• Oversee the renewal of staff insurance policies - Attend to staff HR enquiries and resolve grievances

Requirements:

• Pursuing Human Resource or at least 1 year working experience in human resource
• Strong command of English with good communications, writing and interpersonal skills
• Able to translate English HR communications to Mandarin due to high proportion of Mandarin-speaking staff
• Experience with recruitment and HR software will be an added advantage

Work location: Macpherson, 9am – 6:30pm

Roles & Responsibilities

Attachment Description

The trainee should be able to do strategic planning for staffing, conducting interviews, and hiring personnel to foster a productive work atmosphere. He/she will consult executives on decisions impacting all management levels, fostering sustainable transformation within our company.

Specific Responsibilities

1. Develop and implement HR strategies and initiatives aligned with the overall business strategy.

2. Bridge management and employee relations by addressing demands, grievances or other issues.

3. Manage the recruitment and selection process.

4. Support current and future business needs through the development, engagement, motivation and preservation of human capital.

5. Develop and monitor overall strategies, systems, tactics and procedures across the organization.

6. Nurture a positive working environment.

7. Maintain pay plan and benefits program.

8. Assess training needs to apply and monitor training programs.

9. Report to management and provide decision support.

Technical Skills and Competencies

1. Strategic human resource planning

2. Compensation and benefits

3. Employee Engagement

4. Recruiment and Selection

5. Excellent Communication skill

• Perform full spectrum of procurement activities
• Sourcing for vendors on new RFQ
• Prepare comparison sheet for the most competitive pricing
• Work with Engineers to determine if vendors meet the specifications required
• Negotiate with vendors on commercial Purchase Order terms and conditions, pricing and delivery date to meet project schedule
• Issue Purchase Order, follow up with delivery as per project schedule
• Handling local and overseas freight forwarding
• Work with Finance on payment to vendors
• Support Engineers on any variation orders to vendors
• Resolve any issues on wrong supply from vendors
• Any ad hoc duties as assigned by the immediate supervisor.

Responsibilities

• Support Annual Learning Needs Analysis and implement learning plan for staff learning and development needs

• Manage employees' training requests and maintain learning records using SuccessFactor Learning Management System

• Sourcing and liaising with training providers on course registration and payments

• Manage training grant administration

• Prepare and issue LOU/ Training Deed

• Attend to employees' enquiries on L&D matters

• Support other HR adhoc projects

Requirements

• Degree / Diploma holder with 1 Year HR experience

• Team player and is self-motivated to work independently

• Positive attitude with service oriented mindset

• Meticulous with effective follow up skills

• Good knowledge in Microsoft Office Applications such as Microsoft Excel (e.g. Pivot table, VLOOKUP, etc)- Good communication and interpersonal skills with the ability to work collaboratively with stakeholders

• Knowledge of SAP SuccessFactors Learning Management System would be advantageous

Licence No: 12C6060

Job Responsibilities:

• To perform corrective maintenance works, with given documents, diagrams etc, of integrated systems consisting of electrical, mechanical and electronic subsystems
• To perform preventive maintenance works at customer’s premises located in outdoor areas
• To perform diagnostic and evaluation bench test on RF equipment using common engineering tools and measuring equipment.
• To perform installation works with available Acceptance Test Procedures (ATP)
• To perform technical writing for documents like service reports, work procedures and manuals where applicable.

Job Requirements:

• Diploma in Mechatronics or Electronics and Tele-Communication or Avionics
• Proficiency in operating RF / MV and electronics test and measuring equipment
• Proficient in the use of test measuring equipment like multi-meter, spectrum analyzer, fibre optic tester etc
• Proficient in operating simple tools like drills, soldering iron etc
• Prior experience in system maintenance works, operation of Satellite Communications Equipment/TCP / IP networking is an additional advantage
• Preferably to possess Class 3 (Manual) driving licence
• Good communication skills, self-motivating, analytical mind, love of outdoor work and good team player
• Singaporeans Only
• Working location: Ang Mo Kio Area

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Overview :

The Facilities Technician ensures that facilities are safe and functional by performing preventive and corrective maintenance activities. He/She conducts technical troubleshooting for mechanical and electrical issues in compliance with the quality and safety standards, regulations and organizational Workplace Safety and Health (WSH) practices.

Roles and Responsibilities:

Perform daily operational activities which includes attending to customers' enquiries, needs and complaints

·Perform preventive and breakdown technical support and maintenance for mechanical/electrical services, plumbing & sanitary services, Aircon servicing and maintenance, ACMV systems, chillers, and electrical control.

Requirements :

·Nitec in Mechanical / Electrical or related field.

·Candidates with 2 years or more related experience in Facilities Management will be an added advantage.

·No experience is welcome to apply (on Job Training provided).

·Positive attitude, good interpersonal and customer‐centric skills.

· Shift allowance is provided.

· Working hours: 3 rotating shift work (3 rest day every 2 weeks)

· Morning – 7am to 4pm

· Afternoon – 2pm to 11pm

· Night – 10.30pm to 7.30am (night shift allowance provided).

Only shortlisted applicants will be notified.
EA License: 14C7275| Juhi Dwivedi : R23112291

We are seeking an organized and detail-oriented Payroll and HR Specialist to join our team. In this role, you will be responsible for efficiently managing various aspects of employee payroll, on-boarding/offboarding, benefits administration, communications, and more. Your meticulous attention to detail and excellent communication skills will contribute to the smooth operation of our HR processes.

Key Responsibilities:

1. Payroll Management:

• Oversee monthly and ad-hoc payroll manual calculation and processing.
• Ensure compliance with statutory regulations and resolve any discrepancies.
• Reconcile payroll accounts and prepare necessary reports.

2. Employee (contract staff) On-boarding and Documentation:

• Prepare and issue Offer Letters for contract staff.
• Coordinate pre-employment medical check-ups and reference checks.
• Oversee the security screening process for new hires.
• Maintain accurate personnel records in HRIS, including payroll, leave, and claims data.

3. Employee (contract staff) Benefits Management:

• Administer Group Health & Safety and Group Outpatient GP Plans.
• Monitor service quality of external vendors.
• Manage medical insurance, claims, and work injury compensation procedures.

4. Employee (contract staff) Engagement:

• Respond promptly to employee inquiries and concerns.
• Assist in planning and executing employee engagement activities.

5. Grievance Handling and Disciplinary Procedures:

• Support the management of grievance and disciplinary processes.

6. Performance Appraisal:

• Assist in managing the annual performance appraisal process.
• Prepare confirmation and increment letters as needed.

7. Leave and Attendance Oversight:

• Validate attendance and leave reports for accurate payroll processing.

8. Financial Reporting:

• Generate monthly billing through ERP system.
• Prepare customer reports and other relevant financial documentation.

9. Training and Government Claims:

• Register contract staff training sessions.
• Submit claims to government bodies for training and other applicable reimbursements.

10. Work Pass Administration:

• Provide support in work pass applications and processing when required.

Qualifications and Skills:

• At least 4-5 years of relevant HR (including payroll) experience with some senior level responsibilities.
• Diploma or Bachelor's degree in Human Resources or related field (or equivalent experience).
• Strong organizational skills with a keen eye for detail.
• Excellent communication and interpersonal abilities.
• Proficiency in Excel (VLookup, Pivot Table, formulas), HRIS and payroll systems. Experience in JustLogin an added advantage.
• Knowledge of employment laws and regulations.
• Ability to prioritize tasks and meet deadlines.
• Problem-solving and conflict resolution skills.

If you are a proactive individual with a passion for HR operations and a commitment to ensuring a positive employee experience, we encourage you to apply for this role. Join our team and play a vital role in supporting our employees' journey within the organization.

Job Description:

• Developing and maintaining techncial documentation such as manuals and trainining materials for infrastructure platforms and cloud computing.
• Designing and organizing documentation sets for various platforms and services.
• Collaborating with the relevant stakeholders on technical documentation requirements.
• Maintain a library of technical terminology, documentation updates, and version control.
• Conducting research to support technical writing projects.
• Providing input to improve user experience and usability of documentation.

Requirements:

• Ability to understand user operation.
• Ability to understand technical and engineering products and systems.

Roles and Responsibilities:

· Perform daily operational activities which includes attending to customers' enquiries, needs

· and complaints.

· Perform preventive and breakdown technical support and maintenance for

mechanical/electrical services, plumbing & sanitary services, ACMV systems, chillers and

electrical control.

· Perform electrical related work for all Low and High voltage systems, and preventive &

breakdown technical support.

· Inspect and maintain site electrical equipment.

Requirements

· Candidate must possess Licensed Electrical Worker (LEW) Certificate Grade 7

· Recognized technical certificate in Mechanical & Electrical, Building Services, Facility

Technology or its equivalent.

· Candidates with WSQ qualifications are welcome to apply.

· Possess hands on and technical knowledge with minimum 3 years’ experience in Facilities

· Management.

· Able to perform shift work

· 3 rotating shift work (3 rest day every 2 weeks)

· i. Morning – 7am to 4pm

· ii. Afternoon – 2pm to 11pm

· iii. Night – 10.30pm to 7.30am

Only shortlisted applicants will be notified.

EA License: 14C7275| Juhi Dwivedi : R23112291

Main Responsibilities:

1. Responsible for the preparation and processing of the full spectrum of monthly payroll.
2. Create and maintain client employee records in the payroll system and ensure that changes are entered correctly and updated on a timely basis.
3. Ensure accurate and timely submission of monthly approvals.
4. Assist in generating files for CPF submission.
5. Generate reports including overtime, provision bouns as and when required.
6. Attend to queries from employees regarding all payroll matters.
7. Prepare annual IR8A and tax clearance and submit to IRAS.
8. Check daily attendance for the payroll process.
9. Assist in the setup and management of the administration.

Requirements:

• Minimum 1 to 2 years of relevant experience in HR or office administration support.
• Able to work independently, multi-task, and be a good team player.
• Able to work in a fast-paced environment.
• Must have a good attitude of motivation.

Location: Jalan Bukit Merah

Work days: Monday to Friday

Salary range: $ 2,200 to $ 2,400

Responsibilities:

• Assist in human resource functions and administrative matters of the Company
• Maintain proper documentations of employees' records and update HRIS accurately and promptly
• Payroll administration
• Work pass application/renewal/cancellation for foreign employees
• Involve and support in staff engagement activities
• Prepare HR related reports
• Undertake other ad-hoc duties as assigned

Requirements:

• Degree in Human Resource Management / Business Administration or other relevant disciplines
• Payroll experience , Knowledge in using Easypay, ERP and having relevant experience in construction industry preferred
• Good knowledge in Employment Act and foreign work pass procedures
• Good communication and interpersonal skills
• Mature, sensitive and discreet in dealing with confidential matters
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Able to work independently with minimum supervision
• Committed to complete tasks/ provide update in a timely manner
• Able to start work immediately

Responsibilities

• Data Entry
• General Admin Duties, Filing of Documents
• Provide Administrative Support to Account team
• Responding to incoming Email and Phone Enquiries
• Adhoc duties assigned by Management

Requirements

• Able to be read and written in English
• With/ Without Work Experience
• Willing to learn
• Full- Time Position(s) Available

Location: Kaki Bukit

Send me your resume via WhatsApp ❤

80138164

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Work Location: Newton

Mon-Fri Office Hours

Hourly Pay Rate: up to $18 per hour

3 months contract

Job Scope:

• Execute digital media strategies for marketing campaigns, and optimise engagement on social media channels and other digital platforms
• Assist in management of social media channels and their content line-up
• Monitor campaign performance using analytics tools, and analyse data to identify areas for optimization
• Make data-driven recommendations to improve campaign effectiveness
• Support efforts to foster an engaged digital community
• Coordinate with campaign teams to ensure consistent branding and messaging throughout all touchpoints
• Work closely with creative, media and social media agencies to achieve timely campaign execution and effective outcomes
• Perform procurement duties
• Assist in the tracking and management of budgets and payments

Requirements:

• Degree in marketing, communications or a related discipline
• Min. 3 years of relevant experience in social media management, digital marketing, marketing or content development
• Has experience in utilising digital ad-buying platforms, social listening tools and data analytics tools
• Excellent writing skills with the ability to craft compelling and engaging content
• A collaborative mindset to work effectively in cross-functional teams
• Strong project management and analytical abilities.
• Self-driven and well-organised to handle multiple projects simultaneously

Kindly send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Company Overview:

Lico Resources is partnering a leading financial institution, seeking a talented VP Investor Relationship Specialist to join their team. With a commitment to excellence and a focus on building lasting relationships with investors, our client offers a dynamic and collaborative work environment where you can make a significant impact.

Why this role:

1. Opportunity for Strategic Impact: This role offers the chance to directly influence the direction and success of the financial institution by managing relationships with key institutional investors. Collaborating closely with the Group Business Development and Group Strategy teams provides a unique opportunity to contribute to the development and execution of strategic initiatives, making this role ideal for candidates who thrive in dynamic, high-impact environments.
2. Cross-Functional Collaboration: The close interaction with Group Business Development and Group Strategy teams allows for exposure to a diverse range of projects and initiatives beyond traditional investor relations functions. Candidates who enjoy collaborating across teams and leveraging diverse perspectives to achieve common goals will find this role particularly fulfilling and rewarding.
3. Professional Growth and Development: With access to cutting-edge resources, ongoing training, and opportunities for career advancement within a supportive and collaborative work environment, this role offers the potential for continuous learning and professional development. Candidates who are eager to expand their skills, broaden their industry knowledge, and take on new challenges will thrive in this dynamic and forward-thinking environment.

Responsibilities:

• Cultivate and maintain strong relationships with institutional investors, including asset managers, pension funds, and hedge funds.
• Serve as the primary point of contact for investors, addressing inquiries, providing updates, and delivering exceptional service.
• Collaborate closely with the Group Business Development and Group Strategy teams to develop and implement targeted investor relations strategies.
• Conduct in-depth research and analysis on market trends, competitor activities, and investor preferences to inform strategic decision-making.
• Lead presentations, conference calls, and meetings with investors to showcase our company's performance, products, and offerings.
• Monitor and evaluate investor feedback, identifying opportunities for improvement and implementing strategies to enhance investor satisfaction and loyalty.
• Stay abreast of regulatory changes and industry developments to ensure compliance and adapt strategies accordingly.

Qualifications:

• Bachelor's degree in Finance, Economics, Business Administration, or a related field; Master's degree or CFA designation preferred.
• Minimum of 7 years of experience in investor relations, financial services, or related fields, with a demonstrated track record of success. Candidate without financial services background are encouraged to apply too.
• Strong understanding of financial markets, investment products, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with investors.
• Analytical mindset with the ability to interpret complex data and provide valuable insights.
• Proactive and results-oriented approach, with the ability to thrive in a fast-paced and collaborative environment.
• Experience working closely with Group Business Development and Group Strategy teams is highly desirable.

Send us your updated resume today to [email protected] quoting reference number A08674.

We thank you in advance for your application and regret to inform you that only shortlisted candidates will be notified.

“Data provided is for recruitment purposes only”.

Job Reference No: A08103 EA Licence No.: 13C6733 EA Registration No.: R1656780

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Utilize various methods to source and screen candidates, including job boards, social media, and referrals
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Foster positive relationships with candidates throughout the recruitment process
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Min. Bachelors in HR field of study or any relevant discipline
• Min. 2-3 years of HR work experience, prior experience with HRBP scope preferred
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities

• Assist with recruitment processes by preparing position announcements, advertisements, and interview packages
• Source for suitable candidates for job openings, Talent Acquisition
• Provide information to citizens, job applicants, and employees
• Screen candidates
• Enter training records into the in human resources information system
• Interview arrangement and coordination
• Assist with employee onboarding
• Assist with special projects as assigned and perform other duties as assigned

Requirements

• Min GCE ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

We are currently working with an agri-food business looking to hire a Regional HRBP to be based in Singapore.

If you have at least 8-10 years of Human Resource Business Partnering experience and familiar working with a matrix organisation structure, you are potentially a good fit for the role!

RESPONSIBILITIES:

1. Strategic Contribution:Assist leaders in identifying, aligning, prioritizing, and building organizational capabilities, structures, and processes to enhance effectiveness and efficiency.
   Facilitate and promote alignment within the BU leadership team, ensuring stakeholder buy-in for the delivery of its vision, mission, strategy, and plans.
   
2. Communication and Stakeholder Engagement:Clearly communicate HR and business strategies, engaging others with a forward-looking perspective.
   Manage resistance, objections, and conflicts during conversations firmly, respectfully, and empathetically.
   
3. Performance Management:Collaborate with business leaders to define key performance indicators (KPIs) for senior roles aligned with business strategy and objectives.
   Cascade KPIs and communicate performance ratings effectively.
   
4. Employee Advocacy and Change Management:Act as an employee champion and change agent, identifying challenges to workforce performance, people investment, and HR initiatives.
   Implement solutions to address these challenges for the benefit of both the business and employees.
   
5. Collaboration and Best Practices:Partner with HRBPs and cross-functional teams, including Total Rewards, Talent Development & Engagement, Organizational Development, and Talent Attraction, to develop and deliver best practices within the business unit.
   
6. HR Operations and Compliance:Propose and establish the BU HR operating and resourcing structure, aligning it with organizational objectives and ensuring compliance with policies and procedures.
   
7. Leadership and Goal Translation:Lead the team in translating business strategy into annual performance goals and departmental objectives.
   Provide coaching and guidance to subordinates.
   

REQUIREMENTS:

• Degree in Human Resources or a relevant discipline.
• 8-10 years of work experience, with a minimum of 3 years in a managerial role.
• Significant experience in senior broad-based HR partnering, particularly in international commercial and matrix organizations.
• Business partnering experience within the APAC region.
• Prior experience in manufacturing and/or FMCG industries is advantageous.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

• To provide Helpdesk Support at the Banks Data Centre which runs multi-platform systems on IBM Mainframe, AS400, UNIX and Windows NT.
• Monitor operational status of software and hardware, including operating systems, application systems, ATM and Network equipment.
• Monitor job scheduling of various application software systems.
• Maintain Incident Logs for problems occurred.
• Perform job submission, back up, recovery and restart in accordance with SOP.
• Perform First Level system and batch problem determination and resolution.

Job Requirements

• Diploma or Degree in Computer Studies/ Computer Science
• Minimum of 2 years relevant working experience in computer operations under the IBM AS400, IBM MVS, UNIX and Windows NT environment.
• Excellent spoken/ written English, communications and documentation skills.
• Independent and motivated person.
• Successful applicants must be willing to work on 3 rotating shifts, 24x7.

Responsibilities

• Translate requirement into test scenarios and test cases

• Liaise with key stakeholders to confirm on the test coverage

• Getting sign-off for all test deliverables to close-off the testing cycle

• Execute manual and automation test cases

• Point of contact of the QA related matters and enquiries for the project

• Lead the discussions during QA activities such as test coverage walkthrough, SIT/UAT execution

• Assist PM to formulate QA strategy for the project as necessary

Requirements

• Diploma in Computer Science or Testering or equivalent work experience

• Minimum 2years of working experience in QA

• Experience in working with stakeholders, conducting architecture reviews, and consensus building

• Knowledge in CI/CD pipeline tool such as Ship & Hat would be an added advantage

• Thirsty for knowledge and keen to explore new technologies

• Excellent communication skills and strong analytical and conceptual skill

• Knowledge in agile and waterfall methodology

• Experience in using JIRA and SharePoint

Licence No: 12C6060

Network Engineer | Urgent

Responsible for Network related incident and change management

• Responsible for the commission, de-commissioning and tech refresh of network devices

• Facilitate in problem solving and collaboration

• Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements

• Provide firmware updates for network devices

• Ensure network infrastructure complies with security policies

• Prepare and maintain assets to ensure availability and update of capacity reports

• Update process and procedural documents

• Any other ad-hoc duties as required or assigned

Skills:

Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

• At least 5 years of experience in administration and implementation

• Good knowledge of the following, but not limited to:

o Firewall technologies (high availability, virtual firewall concept)

o IP load balancer

o Distribution and core switches

o Router configuration (high availability)

o LAN and WAN administration

• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective

• Strong analytical and problem solving skills, combined with ability to provide quick resolution to problems

• Proficient in troubleshooting skills

• Effective communication skills

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

The team has an opportunity for an experienced L3 Voice Ops Consultant. The role will be highly focused on Deployment & Operations.

Primary Responsibilities:

• The successful candidate will be part of a team of highly technical Voice Network Engineers across Asia (Japan, Hong Kong and India) and be part of a Global Operations group supporting the overall Client Data & Voice services;
• The candidate will be responsible to support the global Voice infrastructure, including Incident, Problem, and Change Management as part of a global “follow the sun” group; Voice Services include: Trading telephony (IPC Trading Telephony); Intercom (SpeakerBus); Standard telephony (Cisco IP Telephony 12.x);
• The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;
• Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
• Oversight of the offshore provided L1/L2 support desks;
• Point of escalations for offshore Level1 and Level2 for incident management
• Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
• Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);
• Participate in Regional Support on-call duties in rotation;
• Technical Skills Required:
• The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm;
• Hands-on experience with Voice Technologies;
• Voice Network Skills: IPC Unigy Trading Telephony Speakerbus; Cisco IPT (Release 12.x); Avaya System and Session Manager; Strong knowledge and experience with VoIP technologies (H.323 & SIP);
• A strong knowledge of data networking principles;
• Cisco IPT (Release 12.x) - 8 year(s) of experience Avaya System and Session Manager; - 8 year(s) of experience IPC Unigy Trading Telephony - 8 year(s) of experience VoIP technologies (H.323 & SIP) - 8 year(s) of experience

Job Description:

• Attend to all phone calls/ walk ins/ email enquiries/ booking and confirmation of appointments/ sending out appointment reminders.

• Greetings and registrations of customer upon arrival.

• provide consultations to clients before and after their treatments.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.