• Ensure that the production, preparation and presentation of food are of the highest quality
• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Certification in Culinary would be beneficial

Responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language
• Works with the testing service providers and other BANKSstakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various BANKS stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by BANKS stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all BANKS stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Requirements:

• Bachelor’s Degree or master’s degree in computer engineering or related field.
• Must have oral and written communication abilities for both English and Vietnamese languages
• Proven working experience in test delivery or equivalent role with at least 10 to 15 years relevant experience in large and complex organisations preferably in Banking and Finance and at least 5 years’ senior manager experience in testing.
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers.
• Good knowledge in managing data migration projects including conversion testing.
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• A proven, successful track record of managing shared IT service development and/ or IT Testing Services.
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services.
• Strong domain knowledge on Core Banking, Cards and Secured Loans. Experience in managing testing one or more areas of these domains will be an advantage.
• Strong attention to details, excellent analytical and problem-solving skills.
• Experience in managing multiple external testing service providers.
• Experience in managing multi-cultural, diverse, direct and virtual teams.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc.
• Must display a high level of professional judgment, commitment, integrity, and teamwork.
• Excellent client facing, internal communications skills.

Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred.

Key Domain/ Technical Skills:

• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps.
• Experience in various testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

Responsibilities:

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Duration:

• 11 Months Contract

Location:

• Rafflesplace

Working Hours:

• Daily scheduled hours (either 9.00am – 1.00pm OR 10.30am - 2.30pm)
• Will be required to work 5 days in a week, including weekends and public holidays
• Training will be provided, and candidates must be able to attend and complete the full day training (12-15 working days).

Salary:

• $18/hr

Requirements:

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment
• Banking experience will be an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Responsibilities

• Support the project management for the system development and implementation activities
• Develop business process flows and obtain stakeholder sign-offs
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Other governance, documentation and process work as required

Requirements :

• At least 3 to 5 years of relevant work experience in Business Analyst/ PMO
• Proven ability to manage and coordinate multiple projects simultaneously.
• Strong analytical skills to understand complex business processes and identify opportunities for improvement.
• Proficiency in using tools like Visio to create clear and concise process diagrams.
• Ability to elicit and document detailed functional and non-functional requirements.
• Experience in developing test cases, executing tests, and analysing test results.
• Strong writing and documentation skills to create clear and concise documentation, including user manuals, training materials, and technical specifications.
• Proficiency in using Azure DevOps for project management, task tracking, and test case management.
• Excellent verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to build relationships with stakeholders and work effectively in a team environment.
• Ability to identify and resolve problems creatively and efficiently.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to adapt to changing priorities and work under pressure.
• Strong attention to detail to ensure accuracy in all work products.
• Proficiency in Mandarin Chinese (highly advantageous) to effectively communicate with stakeholders in China.

Responsibilities:

Senior Functional Business Analyst to join the AML Uplift program to support QR Management, BAU activities and various new initiatives within bank which undergoing a large transformation change.

1. Accountable for overall project business requirements elicitation

2. Driving business discussions and managing the project scope

3. Senior stakeholder management and leadership updates

4. Support the project delivery phases especially during Analysis and design and test phases.

Requirements:

1. 7-12 years of experience in Banking industry.

2. Experience as a business analyst in leading banks and delivered projects, programs of large scale.

3. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.

4. Should have experience in AML, KYC, compliance domain and data analytics.

5. Experience in AI/ML and workflow applications is good to have.

ROLES & RESPONSIBILITIES

Supervise day-to-day operating process and maintain daily operation.

Monitor and maintain process quality according to company standards.

Ensure that the workplace is properly maintained and clean.

Maintain a positive and professional approach with customers.

Resolving of conflicts in a professional way.

REQUIREMENTS

Minimum 3 years relevant experience

Good team management skill

Strong analytical, problem-solving & decision-making skills

Must hardworking and responsibility.

Study each recipe and gather all necessary ingredients

• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Supervis Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Monitor food stock and place orders
• Experiment with recipes and suggest new ingredients
• Ensure compliance with all health and safety regulations within the kitchen area able to cook local Chinese food

Requirements

• Proven work experience as a Chef or Cook
• Hands-on experience with various kitchen equipment (e.g grillers and pasta makers) Advanced knowledge of culinary, baking and pastry techniques
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Up-to-date knowledge of cooking techniques and recipes

Familiarity with sanitation regulations

Responsibilities:

• Manage full spectrum of HR functions including recruitment, performance management and compensation & benefits.
• Lead and direct the routine functions of recruitment process -Sourcing, attracting, hiring, and interviewing.
• Monitor office administration to ensure smooth operation and maintain a healthy and safe office environment.
• Monitor full set of C&B functions, including monthly payroll, CPF, taxation and liaising with insurance vendors etc.
• Ensure legal compliance throughout human resource management.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy and head office.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Conduct & assess internal training needs and coordinate learning and development initiatives for all employees.
• Review, revise and provide guidance on employee handbook.
• Organize employee engagement activities e.g., Organize annual dinner, Christmas party, corporate social responsibility.

Requirements:

• Degree in Human Resource, Business or equivalent
• Minimum 5 years of relevant and hands-on experience in Human Resources Management.
• Well versed with Singapore Employment Ordinance, tax law and other related regulations.
• Good command of both written and spoken English
• Good team player, Detail-minded, well-organized with strong problem-solving skills, self-motivated and independent.
• Proficient in MS Office applications.
• Excellent communication & presentation skills

Job Responsibilities:

- Report to Management and Directors

- Be updated on legal requirements and government regulations affecting Human Resource functions and ensure company policies and procedures are in compliance.

- Ensure continuity & consistency of the company’s Brand Concept & Culture

- Responsible for entire recruitment process

- Arrange necessary training program or workshop for employees

- Manage all employee issues

- Analyze & monitor wage & salary trends to determine competitiveness

- Explore welfare programs that address Life, Health & Work

- Assist in accident/injury investigations, report submission and represent the company in personnel-related hearings

- Assist in arranging Team Building activities

- Perform other duties as assigned

Job requirement :

- Minimum Diploma or Bachelor’s Degree with 2 year experience in related field

- Proficiency in Microsoft Office (Word, Excel & Powerpoint)

- Proficiency in English & Mandarin

- Ability to multi-task and meet tight deadlines

- Ability to analyze and interpret complex documents

- Good interpersonal & communication skills, meticulous & positive attitude

- Good team player and able to work independently

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description:

• Manage the full recruitment process, from job posting and candidate sourcing to conducting interviews and coordinating with hiring managers.
• Partner with the department heads to identify staffing needs and ensure timely and effective hiring.
• Handle applications, renewals, and cancellations of work passes in the compliance with regulatory requirements.
• Serve as the primary point of contact for work pass matters, ensuring timely and accurate processing.
• Use Info-Tech software to manage HR functions, including e-attendance, leave applications, and claims submissions.
• Assist staff with the use of the Info-Tech systems, troubleshooting any issues and coordinating with relevant teams for support as needed.
• Manage end-to-end onboarding and offboarding processes, including preparing necessary documents, conduction tours, and handling exit formalities.
• Provide an orientation tour to all new hires, familiarizing them with the company culture, facilities, and key personnel.
• Prepare and distribute company memos and communications in both English and Chinese to ensure clear and effective communication across all levels.
• Support general office administration tasks as needed.
• Assist in organizing company festive events and celebrations, coordinating venues, and materials to promote team engagement and a positive workplace culture.

Job Requirement:

• Diploma or bachelor’s degree in human resources, Business Administration or a related filed.
• 1-3 years of HR experience including recruitment, preferably in the automotive or a similar industry.
• Proficiency in Info-Tech software is required.
• Strong proficiency in MS Office.
• Bilingual in English and Chinese, with the ability to prepare written communications in both languages.
• Strong communication and interpersonal skills, with the ability to interact with staff at all levels.

Job Highlights

• 13th Month Salary (AWS)
• Yearly Performance Bonus
• Hybrid Working Arrangement

Job Description

Human Resource Executive

We are a growing facility management company in Singapore looking to hire a Human Resource Executive. As we grow, we are glad to nurture our team and provide career advancement. Do join us as we offer a great environment for personal development and constructive feedback and support within the team. As a Human Resource Executive, you will be working closely with other departments to ensure stable support within the organization.

Responsibilities

• Maintain employees’ information, leave records, compensation, health, and medical insurance.
• Updating employees' leave entitlement and details from time to time.
• Generate payroll twice a month for employees using payroll software based on the attendance sheets.
• Responsible for the arrangement of recruitment of employees, handling on-boarding and off-boarding of workers, including interviewing, signing of the contract, and updating of hiring ads.
• Attend to inquiries from employees and resolve MOM/employee-related issues to ensure smooth support from HR.
• Prepare and submit statutory documents such as IRAS, employment-related claims/ submissions of grant application/ license renewal, and tasks assigned.
• Maintain and update the latest HR policies and procedures. Keep up to date on MOM guidelines, webinars from the industry, etc.
• Consistently review, suggest, and update HR policies/ processes/ structures to ensure improvisation of the company HR department together with help of other departments.

Requirements

• Candidates must possess at least a Degree in any field.
• A minimum of 1 year of HR working experience is needed
• Good interpersonal skills.
• Able to speak Mandarin to liaise with Mandarin-speaking workers.
• Full-Time position. The ability to start immediately is preferred.
• Working Hour(s) in Office: 9 am – 6 pm, Monday to Friday
• Contactable out of working hours for urgent matters on rare occasions.

Benefits

• 13th-month salary (AWS)
• Yearly performance bonus
• 15 days annual leave
• Medical entitlement

• Ensure that the production, preparation and presentation of food are of the highest quality
• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Certification in Culinary would be beneficial

Job Description & Requirements

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Are you looking for a role who is handling Accounts Receivable? Here's one!

We are looking at an IT Business Analyst / Project manager who can help manage transformation across facets like - Systems implementation (Design, Development and Testing), Stock Migration, RACI definition and post transformation.

Responsibilities

• Transversal BA / PM for the Program with focus on gathering requirements and preparing high level functional specifications
• Prepare, maintain and manage project plan, delivery coordination and governance
• Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the deliveries
• Test management for the front to finance chain Stakeholder management, running program governances, regular operational and working committees

Requirements :

• Minimum 5 Years of Business Analyst / Project Management Experience.
• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria
• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains
• PM experience with CXO level stakeholders as sponsors.

Responsibilities:

• Provide foot reflexology, shoulder and hand massage to customers
• Provide foot reflexology, massage and spa services to customers
• Prepare treatment rooms to the standard given.ally.
• Prepare treatment rooms to the standard given.
• Make the guest feel welcome.
• Tidy up the treatment room after each treatment.

Requirement:

• Friendly and cheerful personalitying to learn
• Friendly and cheerful personality
• No experience needed as training with certificate will be provided Passion in reflexology and / or massage/ spa
• Fair in customer service
• Positive attitude and able to work under pressure and multi-tasking
• Enthusiastic

• A valid driver's license.
• 1-year driving experience.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptiona interpersonal skills.
• Good verbal communication.
• Proficiency using GPS devices.
• Picking up office purchases or other administrative needs.
• Utilizing navigation apps to find the most optima route.
• Interacting with clients in professional conduct.
• Ensuring that vehicles have sufficient gas and are always ready for use.
• Arranging for vehicle repairs when necessary.
• Updating monthly mileage records.
• Driving a variety of vehicles, including motorbikes, cars, buses and trucks.

• Meet with clients to discuss their design vision and understand their requirements and preferences
• Create design concepts and drawings, and present them to clients for approval
• Research and source materials, products, and finishes that fit the design concept and budget
• Plan the layout of interior spaces, considering factors like space functionality, furnishings, and aesthetics
• Coordinate with architects, builders, and contractor to ensure design plans are accurately executed
• Adhere to local and national building codes, laws, and regulations in design plans
• Monitor the implementation of the design on-site, ensuring it aligns with the agreed-upon concept
• Adjust designs and plans as needed throughout the project, addressing any issues that arise
• Manage project timelines, budgets, and resources efficiently
• Stay updated on the latest trends in interior design and incorporate them as appropriate into design plans

Maintaining knowledge and ensuring compliance wit departmental policies and standard service procedures.

Supervising efficient upkeep of tools through proper usage of equipment and devices.

Analyzing all guest requirements and preparing plans to resolve customer care related issues and satisfy guests.

Creating menus.

Overseeing food and beverage inventories.

Managing cooking staff.

Monitoring employee morale and conducting annual appraisals.

Overseeing collection and submissions of payroll related items and leave forms to the Human Resources.

Supervising efficient upkeep of tools through proper usage of equipment and devices.

Analyzing all guest requirements and preparing plans to resolve customer care related issues and satisfy guests.

Creating menus.

Overseeing food and beverage inventories.

Managing cooking staff.

Monitoring employee morale and conducting annual appraisals.

Overseeing collection and submissions of payroll related items and leave forms to the Human Resources.

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Engaging with existing and prospective tenants to promote the portfolio's workspace and community.
• Responsible for the prospecting of tenants, and along with the leasing managers, will facilitate the initial engagement of office
• and retail tenants.
• Establishing strategic relationships with tenants
• Working with internal departments to deliver corporate and community engagement programs.
• Communicating of the digital platform and its functionality to the tenants.
• Engagement of tenants with the digital platform to promote events that encourages community engagement.

Requirements:

• Degree in Business Administration, Marketing, Real Estate, or a related field
• Min 5 years of experience in business development, partnership management, or related roles.
• Experience in the real estate industry or a related sector is strongly preferred
• Excellent relationship-building and interpersonal skills.
• Ability to develop and execute partnership strategies that drive business growth.

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $8,500 + AWS + VB

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Responsibilities

Regularly review safety documents, as per requirement

Plan the preparation works in the workshop, assign the adequate teams and equipment to the worksites to

complete works as scheduled and to avoid delays.

Oversee the day-to-day progress of on-going projects.

Identify any risk or problem and promptly respond by proposing and implementing corrective measures.

Ensure all works are performed in accordance with the prevailing safety and quality standards.

When necessary to attend meetings with clients, architects, engineers, site supervisors and suppliers.

Monitor all changes to specifications and work scope

Manage all document filing and record keeping and issue an end of project report

Conduct site inspection, attend safety issues

Liaise with the relevant authorities on all WSH issues

Implement HSE and security plans

maintain all tools and equipment, arrange for maintenance, replacement, calibration when due

Prepare all project safety documents required at the worksite MS, RA, FPP, SWP, Team certs

Requirements

Proven work experience as a Project Coordinator or similar role

An ability to prepare and interpret flowcharts, schedules and step-by-step action plans

Solid organizational skills, including multitasking and time-management

Familiarity with risk management and quality assurance control

Strong working knowledge of Microsoft Project and Microsoft Excel, suite.

Preferably a degree and at least a Diploma in Workplace Safety and Health, or other relevant discipline

fluent English / computer literate

Minimum 3 years of experience in a relevant industry.

Well organised and capable of efficient planification.

Join a leading firm as a Service Delivery Executive to oversee and manage vendor support to ensure adherance to SLAs.

Your new role:

• Serve as the primary point of contact for external vendors supporting application systems.
• Negotiate and monitor service level agreements (SLAs), ensuring compliance and timely issue resolution.
• Oversee the day-to-day delivery of application support services by vendors to ensure high availability, performance, and reliability of application systems through proactive monitoring and timely intervention.
• Coordinate and collaborate with vendors to resolve complex issues and deliver enhancements in line with business needs.
• Evaluate vendor performance periodically and recommend improvements or alternative solutions.
• Serve as a liaison between internal teams, end-users, and vendors to ensure clear communication and alignment on requirements.
• Collaborate with internal IT teams to implement upgrades, patches, and changes to application systems.
• Supervise the technical aspects of vendor-provided application support, including system diagnostics, troubleshooting, and resolution of incidents.

You will need:

• Prior hands-on experience in a similar service delivery or application support role with strong vendor management skills.
• Technical understanding of application support and troubleshooting, as with technical knowledge on database management, middleware support and integration with third-party systems etc.
• Sound technical knowledge on Unix/Linux, Java, SQL and more
• Familiarity with incident management tools (e.g., ServiceNow, Jira) to track and resolve tickets effectively.

If this interests you or you know anyone who might be suitable, please click apply to submit your application or email an updated copy of your CV to [email protected]. Please note that only shortlisted applications will be contacted.

EA registration No.: R1987315

Employment Agency License No.: 23C2056

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Recruitment:

• Manage manpower needs by sourcing, identifying, and selecting suitable candidates that match the hotel's profiles.
• Conduct market surveys and provide labor market insights and trends to enhance recruitment strategies and forecasting (manpower planning).
• Find external candidates to complement the hotel's workforce in compliance with local labor laws.
• Monitor the number of recruits to ensure it aligns with business needs.
• Prepare monthly statistics related to manpower, turnover, etc.

Compensation:

• Ensure that salaries for new hires and promotional adjustments align with approved salary ranges.
• Conduct annual salary and benefits surveys and keep an updated database on compensation packages offered by competitor hotels.
• Oversee and manage the annual performance appraisal process.
• Administer fringe benefits for different staff categories according to HR policies and procedures.
• Gather and compile relevant statistical reports on manpower and labor costs.
• Assist in compiling data for the Human Resource Budget.
• Maintain an efficient HR system to provide timely and updated information to management and departments.

Employee Relations:

• Offer counseling services to help staff perform their jobs more effectively.
• Provide guidance on recruitment, training, development, staff welfare, compensation, and retention.
• Advise Department Heads and Managers on HR matters following policies, procedures, and local laws.
• Assist in creating and updating HR policies and procedures.
• Review existing HR policies and practices and explore the feasibility of standardization.
• Interpret hotel policies to key personnel and ensure strict compliance.
• Approve part-time and overtime requisitions for departments.
• Establish an effective communication system between the hotel and employees.

Industrial Relations:

• Handle all industrial relations issues, including collective bargaining with unions, resolving employee disputes, and conciliating with unions/ministry.
• Conduct Board of Inquiry for disciplinary issues and recommend actions to maintain staff discipline.
• Foster and maintain a positive relationship with the union, liaise with union officials on industrial relations matters, and resolve grievances in line with legal requirements.
• Develop and implement HR and industrial relations policies, guidelines, and practices for the hotel.
• Review employee-related activities to ensure compliance with local legislation, safety regulations, and legal requirements.
• Network with other hotel HR practitioners to stay aligned on salary administration, compensation, and benefits.

Training:

• Work closely with Department Heads to assess training and development needs, maintaining open communication to improve employee skills, attitudes, and knowledge.
• Monitor training expenses to ensure they stay within budget.
• Prepare monthly and yearly reports on training activities.
• Oversee the maintenance of training records and ensure they are updated regularly.

Welfare:

• Promote a healthy work environment through sports and recreational activities.
• Ensure the maintenance of staff facilities to create a motivating environment.
• Oversee the upkeep of the staff cafeteria and ensure the provision of nutritious meals.
• Ensure all notices are displayed on the staff canteen notice board.
• Assist employees with welfare-related matters.
• Manage medical costs and ensure adequate insurance coverage.
• Perform any other duties as assigned by management.

Performance Management:

• Collaborate with department heads to create effective performance reviews and SMART plans to measure individual performance and identify areas for improvement and challenges.

Career Management, Succession Planning & Outplacement:

• Work with top management to:Identify high-potential associates.
  Develop career programs for key employees to support the company’s growth.
  Create programs and timelines to facilitate smooth transitions for employees entering or exiting their positions.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Well-versed in MS Office Applications.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.