Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Responsibilities

• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.

Job Description:

• Perform installation of electrical related equipment following company policies and manufacturer’s specifications.

• Carry out wiring of both low and line voltage to cooling and heating equipment.

• Determine the right material needed for installation work by pre-measuring jobs.

• Provide necessary support to other team members to be able to complete tasks on time as instructed by management.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in electrical work.

• Possess good electricaltechnical knowledge.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

Job Description:

• Prepare high quality Chinese food.

• Ensure kitchen team is well trained and equipped with the knowledge and skills for the food in the menu.

• Maintain hygiene and cleanliness standards at all time.

Job Requirement:

• Possess good culinary skills and able to lead the kitchen team to produce consistently high quality food.

• Good leadership and communication skills.

• Able to create and show creativity in food menu.

• Ensure that the production, preparation and presentation of food are of the highest quality
• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Certification in Culinary would be beneficial

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Working hours: 10am to 6pm (Monday to Friday)

We are looking for a dedicated and proactive Human Resource Officer to join our team and support the HR team in its daily operations. If you have a passion for people management, employee relations, and organizational development, this role is a perfect fit for you.

Key Responsibilities:

• Assist in the recruitment process, including job postings, screening candidates, scheduling interviews, and onboarding new employees
• Handle employee queries related to HR policies, procedures, and benefits, ensuring timely and accurate responses
• Maintain accurate employee records and update the HR database with all relevant personnel information
• Assist with the administration of compensation, benefits, and performance management systems
• Coordinate training and development programs for employees to enhance their skills and performance
• Handle disciplinary matters and employee grievances, ensuring all issues are managed fairly and in line with company policies
• Prepare and process HR documents such as employment contracts, termination letters, and other administrative forms
• Monitor and maintain compliance with labour laws and company policies to ensure a safe and lawful workplace
• Organize employee engagement activities to promote a positive working environment and strengthen team cohesion

Requirements:

• Minimum Diploma and above
• Strong organizational and multitasking skills to manage various HR functions
• Excellent communication and interpersonal skills, with the ability to maintain confidentiality
• Problem-solving skills with a proactive approach to handling HR issues
• Ability to work independently and in a team-oriented environment

Why You Will Gain:

• Opportunities to be involved in multiple HR functions, including recruitment, employee relations, and training
• A dynamic and supportive environment that fosters professional growth
• Hands-on experience in developing and implementing HR processes
• A chance to contribute to building a positive workplace culture and improving employee satisfaction

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Description:

• Promotes and maintains patient health by providing services under the supervision of a physician.

• Implement physician directives.

• Performs therapeutic procedures.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform beauty treatment for guests.

• Explaining treatments and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Good interpersonal and communication skills.

Job Description:

• Assist in supervision of company operations and facilities management.

• Responsible for supervising maintenance, cleaning, grounds and security.

• Ensure that basic facilities, such as water and electricity, are well-maintained.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision and facilities management.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of household products, raw materials, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform massage treatments following the established protocols, and allotted treatment times.

• Explaining massage, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

• Assist in General Office counter, answering phone calls and handling walk-ins requests from students , staff and stakeholders during assigned hours.
• Attend to students who are unwell or injured in the sick bay.
• Record attendance of late coming students
• During holidays will collate hardcopy Financial Assistance Application forms, check all required documents submitted, update staff mailbox and Organisation Chart
• Perform administrative support such as data entry , collation of data and statistics when required.
• Provide manpower support during ad-hoc school activities and events (such as refreshment, phototaking day, award day)
• to process printing requests from the staff of the Authority.
• monitor and replenish th consumables associated with the operation of the printing machines.
• fulfil any printing requests submitted by the staff of the Authority within [3] working days, excluding the day the printing request is received.
• Update job status and assist in tabulating, on a monthly basis, the amount of printing carried out using the machines supplied by the vendor.
• Perform regular checks to ensure school’s printing machines are functional and support on the operational needs as required.
• Perform scanning, laminating, binding and finishing operations

Any other duties assigned by the school leaders & administration manager

This position is open to all who are fulfilling aforesaid requirements.

Roles and Responsibilities

· Determines project schedule by studying project plan and specifications, time requirements; sequencing project elements.

· Project costs management by expenditures; contracts terms and conditions

· Progress payment submitted by the contractors/ suppliers

· Check and analyse project/ building cost versus budget

· Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommends actions.

· Group finance system implementation

· Any other duties assigned from time to time.

Job Requirements

· Bachelor's Degree/ Diploma in Finance with 3 - 5 years related work experience in construction/ building/ project work sector

· Meticulous, well organised, able to work independently and problem-solving skills.

· Team oriented, deadline driven and with a sense of responsibility

· Project management, Microsoft Office (eg. Excel and WORD)

· Good communication and interpersonal skills

· Self-initiative individual who is able to multi-task and work in a fast-pace environment

· Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Job Description:

• Greet each guest, enthusiastically and with a smile to create a friendly positive experience.

• To perform foot reflexology treatments following the established protocols, and allotted treatment times.

• Explaining foot reflexology, treatments, and therapies to guests and providing suitable recommendations as needed.

Job Requirement:

• Possess good experience to the above.

• Physically capable of performing the above duties.

• Effective communication skills.

Maintaining knowledge and ensuring compliance wit departmental policies and standard service procedures.

Supervising efficient upkeep of tools through proper usage of equipment and devices.

Analyzing all guest requirements and preparing plans to resolve customer care related issues and satisfy guests.

Monitoring employee morale and conducting annual appraisals.

Overseeing collection and submissions of payroll related items and leave forms to the Human Resources.

Supervising efficient upkeep of tools through proper usage of equipment and devices.

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level.

• Monitor call centre agent call time and call metrics

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Work Force Management - Call Centre

Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM.

- Staff forecasting and scheduling

- Time and attendance tracking

- Real-time team management/Calls monitoring

- (Customer Service) Business Reporting and analytics

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing of vegetables/fruits, frozen foods, frozen chickens/meats/fishes, groceries, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Job Description:

• Assist in supervision of company operations and goods inventory management.

• Responsible for purchasing / marketing of beverages, alcohol, packaging etc.

• Ensure that quantity and quality of items ordered are received and stored in proper condition.

Job Requirement:

• Physically capable of performing the above duties.

• With relevant experience in operations supervision.

• Required to work night shift permanently.

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe