JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENT:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

-Oversee daily operations to ensure smooth and efficient service

-Manage staff scheduling, training, and performance

-Maintain excellent customer service standards and resolve guest concerns professionally

-Monitor inventory, order supplies, and manage costs

-Uphold the restaurant's standards for cleanliness, presentation, and ambiance

-Collaborate with the kitchen team to deliver exceptional dining experiences

-Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

-Ability to stand for long periods and work late nights.

-Ability to work on weekends and public holidays.

Manager Responsibilities:

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Resolving conflicts or complaints from customers and employees.

Monitoring store activity and ensuring it is properly provisioned and staffed.

Analyzing information and processes and developing more effective or efficient processes and strategies.

Establishing and achieving business and profit objectives.

Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

Generating reports and presenting information to upper-level managers or other parties.

Ensuring staff members follow company policies and procedures.

Other duties to ensure the overall health and success of the business.

Manager Requirements:

Bachelor’s degree in business, management, or related field.

More education or experience may be preferred or required.

Strong understanding of business management, financial, and leadership principles.

Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Time and project management skills.

Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Commitment to providing exceptional service to customers and support to staff members.

Performing Artiste Duties

• Negotiating contracts for local and foreign performing artists.
• Scheduling performance events, promotional appearances, programs, etc.
• Advocating for an artist's mental and physical health as needed.
• Handling interpersonal conflicts between artists, such as band members.
• Enforcing the terms of a contract.
• To arrange the training such as new songs and dances.

Requirements

A performing artist must be an expert on the ins and outs of the music business. Good performing artist do everything they can to make their clients successful. They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills and basic computer skills. Performing Artist must be friendly, independent, aggressive, and has the ability to work as part of a team.

· Developing and implementing purchasing strategies

· Managing daily purchasing activities, supervising staff, and allocating tasks.

· Managing supplier relations and negotiating contracts, prices, timelines.

· Maintaining the supplier database, purchase records, and related documentation.

· Coordinating with inventory control to determine and manage inventory needs.

· Monitor and forecast upcoming levels of demand

· Ensuring that all procured items meet the required quality standards and specifications.

· Preparing cost estimates and managing budgets

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Healthcare Agency looking for passionate individual to join us as HR Intern

• General HR administrative documentation
• Assist the recruitment process for healthcare personnel
• Manage and develop Social Media recruitment drive
• Basic Documentation

Job Requirements

• Singaporeans Only
• Training will be provided
• Candidates with no experiences are welcomed to apply
• Good communication and interpersonal skill
• Able to work independently
• Proficient in MS Office
• 3 to 6 month contract

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description

• Arrange and schedule in all assigned on-stage performances of the company
• Attend and arrange for rehearsals and work with other performer
• Work with performers to fine-tune performance
• Keep and update weekly routine performances
• Assist the performer in selection for optimal performance standards
• In charge of the admin of the performer including reporting to the management
• Need to manage the staff and assist the management in handling all the issues of the performers
• Attend monthly meetings pertaining to stage performance matters

Requirements

• Ability to communicate well with staff/ performer from East Asia
• 3 to 4 years’ experience as Performing Artiste Manager or related manager
• Able to communicate well with the performers
• Has experience as Performer is a plus
• Knowledge of Mandarin Pop or Jpop Kpop is advantageous
• Strong stage experience

JOB DESCRIPTION:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

JOB REQUIREMENT:

• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

JOB DESCRIPTION

· Responsible for generating and following through on sales leads

· Identify new business opportunities and channels by prospecting for potential customers and partners

· Acquire relevant product knowledge and market information about the product range.

· To promote our products/solutions to new clients

· Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota

· Attending to sales inquiries, preparing sales proposals, negotiating and closing agreements

· Have a ability to withstand pressure to complete the scheduled sales

· Provide accurate forecast and activity reports to management

Requirements:

· College degree or equivalent work experience required.

· Min 5 years experience

· Can accept overtime

Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques

· Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency

· Interviewing potential employees to determine whether they have the right qualifications and experience for the job

· Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force

· Overseeing the financial operations of the nightclub to ensure compliance with industry standards

· Determining the number of employees needed to run the business efficiently and effectively

· Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators

· Overseeing the hiring process for new employees to ensure that they meet all requirements

· Discussing any concerns patrons might have with security staff and resolving issues if possible

Description:

Professional skills in hair cutting, washing and blowing of hair

Skills in doing hair designs

Knowledge of mixing own colour dye to provide colour/ hightlight service to customers

Experienced in doing scalp treatments

Requirements:

Minimum 5 years experience in sales industry

Oversee and run daily oeprations of whole outlet smoothly

Be in line with organizational goals and mission

Excellent interpersonal and communication skills

Passion in customer service

Enjoy communicating with people from all levels

Able to withstand long working hours

Candidates with experience in the hair industry will be an advantage

Credit In charge (Overall In Charge of credit and related functions such as trade, syndication)

Job description

Responsibilities

Due diligence on borrowers

• Due diligence on prospective clients before taking up the proposals on board and at time of review which includes obtaining ACRA, D&B, status reports from banks, statements of accounts with existing banks and market reports. Checking the names with RBI defaulters list and litigations etc. against the company / directors /shareholders.
• Ensure necessary CDD / AML & CFT measures are in place in relation with promoter’s background and business, including any adverse media reports.

Screening of prospective & existing borrowers

• Carry out screening of directors / shareholders in world compliance check and obtain KYC documents.
• Risk rating of customers based on nature, place of incorporation, jurisdiction of incorporation, corporate shareholders, suspicious transactions, tax litigations and politically exposed persons etc.

Credit rating of borrowal accounts

· Carry out credit rating of the customer as per internal rating model. The model is based on the financials and other aspects including management, industry and past experience to arrive at risk rating and pricing. Our internal rating model (OVS model) is devised by KPMG independently and it is well defined, consistent and mapped with regulatory requirements of grading as per MAS 612.

· Credit rating model to incorporate the various characteristics of the borrower, such as key financials indicators, business, industry factors, conduct of account etc.

· Proper grading of accounts as per MAS/RBI guidelines whichever are stringent.

Formulating appropriate Pricing mechanism

• To arrive at pricing of the loan, having regard to risk rating, industry scenario, cost of funds, asset-liability position, operating costs, profit margin and security offered.

Appraisal of financials key ratios & industry

• Analysis of balance sheet, operating statements and cash flow of the borrower and also consider cash flow of group / parent companies to take holistic view of the group.
• Analyse Key financial ratios and compare with benchmark ratios as per policy.
• Analyse the trend of business, compare projections v/s performance and assess business model whether it is self sustained.

Assessment of credit limits

• Assess the requirement of the borrower based on past performance and future trends, trade cycle, and cost of project (for project finance term loans).
• It is also based on credit strength of obligor and our borrower and group exposure limits. Internal rating is carried out without undue reliance on external ratings.
• Syndicated loans are appraised independently without undue reliance on assessment of lead arranger or underwriter of the facility.

Separation of credit origination & Credit approval / Review functions

· Segregation of credit sourcing and appraisal to be ensured and guidelines to be laid down for distancing of operations & appraisal process.

Security, including collaterals

· Collaterals & guarantees may be obtained as credit mitigation measures.

Lending to Single Group

· All proposals should incorporate max permitted Single borrower/ Group borrower limits as laid down as per Delegation/ Credit policy guidelines. It is directly linked with bank’s capital structure and RBI guidelines for single and group borrower limits.

Compliance with Regulatory guidelines

· Processing of proposals following the guidelines of RBI / MAS.

Lending to Related parties

• Ensuring Credit granted , if any,
• to concerns related to bank’s Directors/ senior management is done at arm’s length and free from conflict of interest and approved by apex sanctioning authority of the bank.
• (Board of Directors)

Formulation , Review & updation of policies, procedures and manuals

• Annual review and update policies, procedures and manuals in line with latest regulatory guidelines and in line with prevailing economic environment on annual intervals.
• Policy should lay down the conditions and guidelines for identification, measurement, evolution, and monitoring, reporting and mitigation of credit risk at both individual obligor and portfolio levels. It should be well defined documented, consistent and adequate for nature and complexity of our business activity and it should be approved by the Board of Directors.
• Roles and responsibilities of staff involved in management of various credit functions to be laid down
• Operational guidelines to be documented and set out in sufficient details for effective implementation by operational staff.

Delegation of authority

· All credit proposals to be put up to appropriate delegated authority as defined by in delegation of powers, issued by Head Office from time to time. This is based on quantum of exposure, risk rating of the obligor and tenor of credit. It is treated as secured and unsecured on the basis of security / collaterals offered against the facility.

Audit compliance

· Addressing previous internal/ external/ statutory audit observations.

Mechanism for approving excesses beyond sanctioned limits

· Evaluate & process requests of customers for Ad Hoc / TOLs / modification in sanction terms.

Periodicity of credit reviews

· All credit accounts to be reviewed at least once a year.

· All Special mention accounts to be reviewed from monitoring perspective at 6-monthly intervals.

· Status review / Short review to be conducted wherever complete data/ latest financials are not available.

· In addition to above, occurrence of any event that may jeopardize the repayment capacity of the obligor may trigger for review of account.

· Testing of financial covenants set out in the facilities.

Monitoring conduct of a/c / overdue position

· Monitoring daily overdue statements to prevent slippage of performing assets into classified category by recovery of overdue position.

Liaison with HO

· Follow up with HO for matters under consideration with them and reply to their observations.

· Reporting of events that may affect the risk perception of the account during the year in addition to reviews.

Upgradation of skills & knowledge of staff

· Impart formal / informal training and conduct weekly test for staff to enrich domain knowledge.

· Attend trainings / seminars / workshops and take online tests on AML /CFT and PDPA.

Reconciliation

· Overall In Charge of Nostro and Vostro account reconciliation

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

Willing to work on holidays/work on shifts/change of shift

Able to work and stand for long hours

Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

Decent communication skills, both verbal and written.Excellent people skills.

Well-groomed, professional appearance.

Meeting with clients and conducting an initial assessment.

Explaining to new clients the principles and methods of reflexology.

Applying hands-on massage to patient’s feet and to a lesser extent their hands and ears.

Instructing the client in self-reflexology techniques to be practised at home.

Keeping detailed patient notes.

Setting out a plan of future treatment.

Advising patients to seek mainstream medical treatment where necessary.

Job Description & Requirements

• Accountable for the overall implementation and completion of projects within projected time, cost and quality
• Lead and collaborate with all relevant stakeholders to determine the specifications of the project, planning and execution of day-to-day operations on site
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities, and ensure that the sites comply with all regulations, e.g.: MOM, NEA, HDB etc.
• Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• Supervise the work of the project team and provide the necessary guidance, or resolve issues and conflicts swiftly
• Evaluate progress and prepare detailed reports for the management in a timely manner
• Ensure adherence to all health and safety standards and report issues
• Leading team of site coordinators, safety personnel and supervisors/workman for daily work progresses
• Management of site coordinators for all official submissions and relevant discussion for work progress with consultants and authorities
• Able to work on all site required documents such as method statements, programmes and other relevant submissions

The Must-haves:

• Bachelor's Degree in Engineering.
• Proficient knowledge in building and construction works with detailed knowledge for building processes
• Proficient in Microsoft Projects/Primavera P6 or other relevant construction software
• Min 3-5 years experience in construction project management
• Good teamwork and communication skills
• Good planning and time management skills
• A dynamic, positive and forward-thinking personality with theability to work under time pressure and remain calm in a fast-paced environment

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

· Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.

· Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department

· Ensure prompt service with enthusiastic working attitude.

· Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.

· Develop risk management contingency plan in the operation of the department

· Implementing display guideline and planogram

· Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have relavant certificate/diploma
• 
  
• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

Key Responsibilities:

• Manage daily operations of steel manufacturing processes.
• Plan, organize, and supervise production schedules.
• Ensure compliance with safety, quality, and efficiency standards.
• Monitor inventory, procurement, and resource utilization.
• Lead, mentor, and motivate a team of production staff.
• Collaborate with cross-functional teams to improve processes and meet targets.

What We’re Looking For:

• Proven experience in steel manufacturing or a related industry.
• Strong leadership and organizational skills.
• Knowledge of production planning and quality control systems.
• Ability to troubleshoot and solve production issues.
• Excellent communication and team management abilities.

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

Roles & ResponsibilitiesOversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
Review staff roster to ensure adequate manpower for each outlet
Analyse inventory levels to propose purchases for the outlet
Monitor and report sales, quality and service performance of the outlet
Develop strategies to achieve sales targets according to customers' profiles
Plan operational budgets for the outlet
Coordinate crisis response and recovery activities in accordance with business continuity policies
Interview and train new staff
Communicate with Chef on guests’ requirements, and always maintain a close and professional working relationship with the kitchen
Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
Develop and review new and existing work processes and procedures in accordance with process improvement reviews
Propose to management on the initiatives for continuous improvement within the outlet
Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
Formulate SOP and implement the system and policies for efficient operations
Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
Analyse current customers' profiles and preferences to provide targeted recommendations
Maintain a close and professional relationship with regular clientele
Deploy customer service standards within the outlet to drive organisation's customer experience goal
Recommend initiatives to minimise customer service performance gaps
Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
Implement customer loyalty strategies
Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs) & Workplace Safety and Health (WSH) policies and procedures

Overview of Restaurant Management Responsibilities

Managing a restaurant involves a multitude of responsibilities aimed at ensuring smooth daily operations, compliance with standards, and financial success. Here’s a detailed breakdown of the key duties and strategies involved in effective restaurant management.

Daily Operations Management

• Overseeing Daily Operations: The restaurant manager is responsible for the overall daily operations, ensuring that everything runs smoothly. This includes managing staff, coordinating service, and maintaining high standards of food quality and customer service
• Compliance with Standards: Ensuring compliance with the restaurant's Standard Operating Procedures (SOPs) is crucial for maintaining operational efficiency and quality. This includes adherence to health and safety regulations as mandated by local authorities such as NEA (National Environment Agency) in Singapore

Financial Management

• Budget Management: The manager must effectively manage the restaurant's budget, including forecasting sales and expenses. This involves creating a detailed budget plan that includes projected sales based on historical data, fixed and variable expenses, and contingency funds for unexpected costs
• Profit & Loss Responsibility: A key aspect of the role is to monitor profit and loss statements closely. The manager should implement cost control measures to ensure profitability while maintaining service quality

Revenue Improvement Strategies

• .Implementing Revenue Strategies: Managers are tasked with developing strategies to improve revenue continually. This may involve menu adjustments, promotional campaigns, or enhancing customer service experiences to attract more patrons
• .Staff Training: Training staff effectively is essential for achieving company objectives in sales, service quality, and overall restaurant appearance. A well-trained team can significantly enhance customer satisfaction and operational efficiency

Customer Service Excellence

• Meeting Customer Expectations: Ensuring that customer needs are met involves providing efficient service and addressing complaints promptly. Managers should engage with customers directly to resolve issues with tact and diplomacy
• Driving Customer Satisfaction: Operational leadership should focus on maximizing customer satisfaction through excellent service delivery and responsiveness to feedback

Team Management

• Managing Staff: A successful manager must effectively lead kitchen and operational staff, including scheduling shifts and overseeing day-to-day activities to achieve both qualitative and quantitative results
• Creating a Positive Work Environment: Fostering a positive culture within the team is crucial for motivation and productivity. This includes regular training sessions, team-building activities, and open communication channels

Administrative Duties

• Handling Administrative Tasks: Managers must also oversee various administrative functions such as managing the POS system, preparing daily and monthly reports, conducting stock takes, and ordering supplies from vendors
• Inventory Management: Keeping track of inventory levels is vital for ensuring that the restaurant operates smoothly without interruptions due to stock shortages or excess waste

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Must work on weekend and public holiday