Job Summary:

We are seeking for a self-motivated Data Analyst with data management and testing experience within the banking and financial industry.

Mandatory Skill-set:

• Degree in Business Computing, Computer Science, or equivalent;
• 3-5 years of experience in data/business analysis and testing in banking industry;
• Proficient in SQL and Microsoft Office;
• Experience in liaising with IT and users;
• Maintain strong analytical, problem-solving, and communicating skills;
• Develop and perform SIT/UAT test cases for data quality rules;
• Self-motivated, resourceful, and possess exquisite time management skills.

Desired Skill-set:

• Knowledge in Data Warehousing, BI tools, Big Data platforms;
• Familiar with Metadata tools.

Responsibilities:

• Gathering and documenting business requirements & functional specifications on data related initiatives;
• Perform data investigation and data analysis to support Bank wide users' queries on EDAG;
• Perform data profiling and gap analysis, source to target mappings, data issue capturing, resolution and escalation;
• Provide end-to-end project delivery support, including requirements walkthrough, user acceptance testing;
• Execute data analysis and data investigation;
• Conduct end-to-end User Acceptance Test (UAT) process;
• Manage business glossary and dashboards for review and analytical purposes;
• Assist the entire project implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Summary

An exciting opportunity for a Digital/Web Analyst specialist with experience in A/B testing to join digital analytics team for a global institution.

Mandatory Skill(s)

• Degree in Design, Communications, Marketing, Statistics, Business and Information Technology;
• Has 1-3 years of experience in conducting A/B testing ;
• Ability to write test cases and ensure test plan is implemented as per plan;
• Familiarity with testing and insights tools (AB tasty, Optimizely, Adobe Target, VWO);
• Experience to leverage data-driven insights to enhance user experience and website performance;
• Experience with HTML, CSS, and JavaScript for making changes during testing;
• Familiar with user interface design patterns and User-Centered Design methodologies;
• Strong business communications skills, strong verbal & written presentation & documentation skills.

Desirable Skill(s)

• Certifications in VWO.

Responsibilities

• Collaborate with cross-functional teams, product owners and project team to understand business objectives and create test hypotheses;
• Plan and execute A/B tests, multivariate tests using VWO (Visual Website Optimizer) to improve website functionality and user engagement;
• Analyse the test results for insights and use the data visualization tools to present the findings;
• Collaborate with UX/UI designers to implement successful test outcomes;
• Proactively lead the ongoing analysis and feedback loops to identify areas of improvement on the website;
• Generate test reports with key metrics to provide information and insights about performance;
• Communicate key insights and test results to stakeholders and recommend future testing strategies;
• Understand the business and regulatory compliance risks and take appropriate steps to mitigate them;
• Create awareness around risk management practices to proactively handle emerging threats and technologies.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

You will be a member of the Group Information Security Team (Infosec) responsible for ensuring that readiness in compliance to PCI DSS and MAS TRMG for SIA group. This role is required to create, maintain and run PCI DSS and TRMG compliance program, and monitor business activities to assure the organization maintains its PCI compliance and TRMG certification.

Key Responsibilities:

•Understand the SIA’s business and the reliance on credit card payments/transactions

•Develop, maintain and execute an assurance program that ensure full compliance to PCI DSS and other card payment certifications

•Keep up with new developments in PCI DSS and TRMG and other related information security standards (e.g. ISO/IEC 27001, SOC 2 Type II) and assess the impact of such changes on organization.

•Work with respective Businesses to align operations and safeguards for the protection of payment information.

•Project manage and driving individual program priorities, deadlines and deliverables with stakeholders.

•Recommend and drive improvements to operations, processes and activities to ensure PCI DSS and TRMG compliance for the organisation.

•Keep up to date on emerging security threats and vulnerabilities for SIA Group.

•Define scope and review the results of security tests, reviews and audits to ensure PCI DSS and TRMG assurances are achieved

•Provide security consultancy, technical guidance, expertise, solutioning and education on PCI DSS compliance matters.

•Assess and recommend amendments in the Group policy to align PCI DSS and TRMG controls D1:E2

•Provide advisory and consultancy on Infosec improvements

•This is an individual contributor role.

•Any relevant ad-hoc information Security duties

Requirements

•Degree in IT or related fields, with at least 4 years in similar space

•Professional experience as IT audit, project management, ISO27001 preferred.

•Related professional certifications in Infosec (CISSP, CISA) and auditing preferred.

•Good practical understanding of other international security standards ISO27001, NIST, SOC 2 Type II.

•Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.

•Strong in-depth working knowledge in secure application development techniques (design and coding).

•Strong understanding of networking, data security principles, system and application security

•Strong oral, written, and inter-personal skills. Able to communicate at all levels.

•Possess positive attitude with drive, initiative, enthusiasm and a keen sense of urgency in resolving high-priority issues.

•Able to work independently and in a team-oriented, collaborative environment.

Job Description
You will be a member of the Group Information Security Team responsible for initiating, implementing and maintaining security products and solutions to support enterprise security.

Key Responsibilities

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Ensure security systems are utilised to their maximum capabilities.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria. Proof of concept (POC) during product evaluation. Liaising with vendors to implement security solutions.
• Provide security consultancy, technical guidance, expertise, solutioning and education.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Review firewall requests.
• Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group and propose mitigating controls.
• Any relevant ad-hoc duties. Manage individual project priorities, deadlines and deliverables.
• This is an individual contributor role. Deliver tasks with minimal supervision.
• Strong communication skills.

Requirements

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions (both applications and infrastructure) are developed and designed with security inbuilt.

Key Responsibilities

•Provide security consultancy, technical guidance, expertise, solutioning and education for en-terprise.

•Advise application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

•Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

•Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

•Perform threat modelling on security critical applications. Keep up to date on emerging secu-rity threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews and audits to ensure security assurance is achieved.

•Any relevant ad-hoc duties. Manage individual project priorities, deadlines and deliverables. This is an individual contributor role. Strong communication skills.

Requirements

•Degree in IT or related fields, with at least 5 years in information security, especially in the application security space.

•Professional security certifications (CISSP, CSSLP, CEH, CCSP etc) preferred.

•Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.

•Strong in-depth working knowledge in secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), Software Compo-sition Analysis (SCA).

•Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud technolo-gies. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

•Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc. Any prior vulnerability management experience preferred.

•Strong oral, written, presentation and inter-personal skills.

•Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

•Able to work independently and in a team-oriented, collaborative environment.

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

Job Description

The Singapore Airlines Mobile application (available under “Singapore Airlines” on the Apple App Store) vision is to be the trusted travel companion for SIA passengers, offering features covering the customer journey from booking, pre-flight, day of travel, in flight and post flight.

The SIA Mobile team is currently hiring iOS developers. This is a full-time role with a hybrid WFH / Work from office arrangement, and includes travel benefits, access to ongoing learning, and an attractive work-life balance.

Key responsibilities:

• Work with our team of Product Managers, Product Owners, UX Designers, QA, and Developers to build, optimise and release features within the SIA Mobile application.
• Ensure the application features operate smoothly in production and deliver world class customer experience to our large base of monthly users.
• Learn and apply principles of Test Driven Development, Agile Methodologies, Extreme Programming and MVP/MVVM architecture to deliver highly usable, stable and maintainable code.
• Learn and work with tech stack comprising best-of-breed tools such as Swift, Git, Jenkins CI/CD, Sonarqube, automated test tools, a Java/Node.js back end, and AWS to deliver a monthly release of the mobile application.
• Integrate with a range of SIA’s backend systems using integration tech such as REST and JSON.
• Contribute to building a culture of openness, belonging, mutual support, ongoing learning, continuous improvement, enablement, and engineering excellence.
• Operations and L2 support work after hours may be needed from time to time. This will be kept to a minimum and shared across the team to ensure a sustainable work/life balance.
• Any relevant ad-hoc duties.

Eligibility

For Ground Staff
- Non-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
- Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
- If you are successful, this will be considered a lateral transfer.

For Non-Ground Staff
- Subject to meeting the requirements below.

Requirements

• Possess a degree in Information Technology or related fields
• Hands on experience with Swift development is preferred. Recent graduates with no industry experience, or developers experienced in other tech stacks are welcome to apply if they wish to grow a career in mobile development.
• A willingness to learn and apply best practices in iOS (Swift) development, Extreme Programming principles, Pair Programming, Test Driven Development, DevOps, and defensive programming.
• Ability to communicate fluently in English. The team is a diverse team, and strong written and verbal English communication is essential to daily work.

• 1-year contract, maternity cover
• With regional experience - SEA countries
• Hybrid
• With warehouse/ logistics/ operations experience added advantage
• Good in stakeholder management

Job Responsibility

OPERATIONS SUPPORT AND PERFORMANCE MONITORING

• Monitor and share Supply Chain KPI's, performance costs and efficiency analysis.
• Animate performance review; lead corrective actions plans in case of underperformance.
• Perform operational audit; conduct analysis and data gathering; drive improvement plans.
• Develop a strong relationship with business and cross functional operations teams to partner in improving key logistics and business metrics.
• Identify possible cost-effective investments and standardization to optimize warehouse and logistics processes, techniques, and equipment.

PROJECTS, METHODS AND PROCESSES IMPROVEMENT

• Elaborate Supply Chain Core Model and implement processes continuous improvement by providing methods to Supply Chain teams.
• Ensure core model application and improvement through knowledge management: share of best practices across Supply Chain teams to maximize staff commitment and performance.
• Conduct and deliver projects related to Supply Chain systems & processes, ensure effective deployment of new capabilities & continuous improvement strategies into existing operations.
• Promote the Continuous Improvement culture by carrying initiatives on processes already active to support reach of business goals and performance targets.
• Document functional requirements and processes as well as knowledge and create a best practice sharing platform.
• Bring environmental concerns at center of discussions and partner with Sustainability Ambassador to implement actions related to Performance.

TOOLS MANAGEMENT AND DATA QUALITY INSURANCE

• Develop reports and tools, to track and monitor the logistics flows and regional performance.
• Guarantee accuracy and quality of the metrics, KPIs and data shared across the supply chain.
• Maintain stock accuracy up to the agreed standards; Control inventory processes to ensure stock reliability.
• Close partnership and liaise with IT to integrate and enhance interface of operations processes.

BUDGET, FORECAST AND PLANNING CONSOLIDATION

• Contribute to projects and roadmaps definition and update them regularly.
• Collaborate with Finance Dept. in the Recharge Process to the brands Support assisting on costs generated by Logistics processes and related drivers:
• Participate to the monthly recharge review providing rationales about discrepancies between actual and planned costs generated by logistics processes and structures;
• Model and propose allocation drivers for the recharge to the brands.
• Support the Head of the Region on projects and budgeting matters.

PEOPLE MANAGEMENT & COMMUNICATION

• Communicate Process & Performance highlights, align initiatives with team members, company and Brands
• Develop partnership with the Brands to incorporate their strategies and objectives to company Roadmap and Capabilities
• Recruit, motivate, train, and develop potential within the team. Assess opportunities of reallocation of resources based on company needs and strategy
• Set challenging and achievable goals for each team members and as a team

• Bachelor’s or Master’s degree in Industrial Engineering, Process Management, Logistics, Supply Chain Management, Industrial Technology
• 4 years of professional operations management experience, preferably in luxury, fashion, retail and project management
• Knowledge and appetence for international logistics procedures, practices and norms
• Background on Warehouse or 3PL Management and commercial contracts in South East Asia
• Proficient with Microsoft Office (Excel / Access advanced) and BI tools
• Strong and consolidated Data Analytics skills
• Excellent communication for reporting and visibility purposes with all levels of seniority
• Experience in a multi-national environment highly desired, working with stakeholders from different functions, locations and time zones

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Job Description

The Singapore Airlines Mobile application (available under “Singapore Airlines” on the Google Play Store) vision is to be the trusted travel companion for SIA passengers, offering features covering the customer journey from booking, pre-flight, day of travel, in flight and post flight.

The SIA Mobile team is currently hiring Android developers. This is a full-time role with a hybrid WFH / Work from office arrangement, and includes travel benefits, access to ongoing learning, and an attractive work-life balance.

Key responsibilities:

• Work with our team of Product Managers, Product Owners, UX Designers, QA, and Developers to build, optimise and release features within the SIA Mobile application.
• Ensure the application features operate smoothly in production and deliver world class customer experience to our large base of monthly users.
• Learn and apply principles of Test Driven Development, Agile Methodologies, Extreme Programming and MVP/MVVM architecture to deliver highly usable, stable and maintainable code.
• Learn and work with a tech stack comprising best-of-breed tools such as Kotlin, Git, Jenkins CI/CD, Sonarqube, automated test tools, a Java/Node.js back end, and AWS to deliver a monthly release of the mobile application.
• Integrate with a range of SIA’s backend systems using integration tech such as REST and JSON.
• Contribute to building a culture of openness, belonging, mutual support, ongoing learning, continuous improvement, enablement, and engineering excellence.
• Operations and L2 support work after hours may be needed from time to time. This will be kept to a minimum and shared across the team to ensure a sustainable work/life balance.
• Any relevant ad-hoc duties.

Eligibility

• For Ground Staff
• Non-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
• Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
• If you are successful, this will be considered a lateral transfer.
• For Non-Ground Staff
• Subject to meeting the requirements below.

Requirements

• Possess a degree in Information Technology or related fields
• Hands on experience with Android development is preferred. Recent graduates with no industry experience, or developers experienced in other tech stacks are welcome to apply if they wish to grow a career in mobile development.
• A willingness to learn and apply best practices in Android (Kotlin) development, Extreme Programming principles, Pair Programming, Test Driven Development, DevOps, and defensive programming.
• Ability to communicate fluently in English. The team is a diverse team, and strong written and verbal English communication is essential to daily work.

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:
• Script: JavaScript, jQuery, TypeScript, ES6, jQuery
• Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking, Usability Design, CSS3, LESS, SASS, Bootstrap
• Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
• Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
• Backend: REST API with Spring, SpringBoot, Node.js

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Job Description

• Manage key application development projects under the direct customer engagement and Loyalty marketing portfolio.
• Review and analyse business requirements to provide solutions for new applications and system enhancements.
• Drive key IT capability to transform business.
• Improve reach and effectiveness of loyalty marketing activities using digital technology.
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Anticipate any potential issues that might impact the project.
• Track and report project status.
• Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
• Support re-designing of application architecture, based on micro service architecture.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Possess a degree in Information Technology or related fields.
• Must be a Certified Scrum Master.
• At least 5 years of work experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies). - REST API with security development life cycles skills - JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers etc. - Database technical knowledge in the areas of general SQL (Oracle DB) - User Interface design
• Experience in noSQL databases, eg Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS, MS Azure
• Familiar with API gateway, Caching, Blockchain
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management skills
• Possess great interpersonal and communications skills

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Job Description

The successful candidate will join the IT Delivery Centre department in SIA Information Technology Division.

Key Responsibilities include:

Agile Engineering Best Practices Education

• Conduct training on Agile engineering practices.
• Teach product teams on Domain modeling.
• Demonstrate the effective usage of agile tools such as SonarQube, Selenium, Jenkins, JIRA, Mocking frameworks in day to day development work.
• Apply emergent design principles in iterative sprint development.

Test Driven Development

• Participate in product teams development work to drive test driven development mindset and adoption.
• Conduct training on XUnit, BDD. Help resolve teething issues on TDD adoption.
• Drive product teams on conversion Acceptance Criteria to solid Unit Test,
• Integration Test and automated functional test.

Drive Clean Code and Refactoring Principles

• Conduct Pair Programming and Mob Programming sessions with Product Teams to educate on agile coding principles.
• Explain and illustrate how clean code pattern can be applied in projects.
• Assist teams to build unit test cases harness and apply code refactoring
  techniques.

DevOps Alignment

• Work with DevOps teams on the tooling, CI/CD pipeline design to smoothen the
  delivery team adoption of Continuous Delivery principles.

Implement Agile Methodology

• Implement the Agile process, principles and practices across all departments in the organization, by using techniques that promote a culture of experimentation and innovation.
• Embody the Agile principles and leads by example.
• Establish a Centre of Excellence on Agile/ DevOps practices.
• Establish Agile Technical DevOps training curriculum suitable for the organization.

Requirements

• Degree with minimum of 5 years’ experience of software development in Agile teams exposed to either SCRUM, XP or Kanban methodology.
• Significant delivery experience in both web development and/or mobile system development and testing.
• Strong in coding on a mixture of different programming languages such as Java, JavaScript.
• Strong proponent of clean code principles and software craftsmanship.
• Strong in code branching concepts, and execution for different enterprise adoption scenarios.
• Good exposure to enterprise architectural design standards.
• Familiar with development and deployment onto cloud platform.
• Practical experience in Extreme Programming best practices, SOLID principles and experience in teaching other team members on the usage of these practices.
• High emotional intelligence, and work effectively with product team members.
• Experience in writing Jenkins file and scripting automated tests cases in Gherkin Language.
• Certification in PSD or CSD is a plus.

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN), including Cyber Security Health, as well as administering mission critical platforms such as Openshift Container Platform (OCP) and/or Mashery API Gateway.

Key Responsibilities include:

· Work closely with CDN providers and application teams to ensure internet websites are healthy in terms of availability, response time and security posture.

· Conduct ongoing reviews on existing critical platform to ensure highest level of resiliency and cost effectiveness.

· Performs system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

· Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

· Build automation wherever possible to improve development team’s agility and reduce human errors.

· Integrate with existing CICD pipelines to facilitate application onboarding.

· Explore, learn and deploy new technologies and provide training to the IT community within the company to reduce cost and improve operational efficiencies.

· This position requires periodic system administration outside normal business hours.

Requirements

· Possess a degree in Information Technology or related fields.

· Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in eCommerce website management.

· Experience with Akamai or equivalent CDN providers preferred.

· Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

· Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.

· Hands-on experience with Docker containerization, Kubernetes orchestration and tools such as Jira and Jenkins.

· Strong analytical, project management, communications and interpersonal skills.

· Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security, internet protocols, DNS, virtual server technologies, RedHat Enterprise Linux/CoreOS, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

Job Description

The successful candidate will join SIA Group's IT Infrastructure team.

Key Responsibilities

• Maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
• Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.

Note: You could be assigned to work on projects for any subsidiary in SIA Group and might be based in their office.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 3 years of hands-on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• Working experience as Microsoft TAC engineer is preferred.
• Experience leading a team of IT professionals is added advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.

Job Description

SIA has multiple positions for junior and senior data scientists to drive our AI, data science and business analytics initiatives.

Key Responsibilities include:

• Member of an in-house AI and data science development team that works on AI (including areas in generative AI, autonomous agent, NLP, computer vision and recommender system), mathematical optimization, game theory, and experimental design.
• Work closely with business stakeholders to create impactful and intelligent features/services in AI, data science and data analytics. Propose and build scalable ML/DL solutions. Deploy them as API microservices for use by software applications and business users for faster and more effective decision making.
• Oversee the technical work of external technology partners and provide them datasets to deliver products/services in AI and data science. Support business users in the assessment/ validation of partner-supplied prediction models and in their deployment to production cloud.
• Work closely with application development teams to operationalize and integrate AI/ML capabilities in API microservices.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• BS in Computer Science, Mathematics, Statistics, Physics or related discipline is required. PhD and MS degrees related to machine learning and other AI disciplines are preferred.
• Intermediate programming skills in Python. Conversant with algorithm design/analysis, data structure and SQL. Familiarity with functional/object-oriented software development using modern programming languages such as Scala, TypeScript/JavaScript, Java and C# is a plus.
• Exposure in the use of workflow/map-reduce and stream processing systems such as Spark and Kafka for big-data processing.
• Relevant internship or industry experience as a hands-on data scientist/AI engineer in shallow and/or deep learning (you should be very comfortable with most topics covered in the free undergraduate textbook by Gareth James, “An Introduction to Statistical Learning – with Applications in Python”, 2023). Additional exposure in some of the following areas is a plus:

1. Use of recent proprietary/open-source LLMs through prompt engineering (such as OpenAI ChatGPT and Bing Chat). Familiarity with LLM application/data frameworks (such as LlamaIndex and LangChain).
2. Experience of using GPU-accelerated deep learning frameworks (such as PyTorch and TensorFlow).
3. Familiarity with Bayesian statistics/inference and Bayesian/causal networks for probabilistic reasoning.

• Some hands-on experience of AWS, Azure, GCP or other public cloud environment.
• Good interpersonal and communication skills for working with both technical staff and non-technical business users.
• Experience with Agile/Scrum/Kanban methodologies is a plus.

Key Responsibilities

• Coach product teams and Product Owners on product discovery

• Grow and support product owners to become better product thinkers and leaders:

o Set the direction and develop the leadership skills required to become an effective product leader.

o Design and grow a flexible and adaptable product organisation around empowered product teams.

o Develop people and drive a modern product management practice.

• Help refine the structure of the coaching framework we have created to improve how our company build a product that continuously delivers value to its customers.

• Improve teams and business ability to ship quality products.

• Provide product insights and collaborative decision-making to help the team when faced with challenges with a shared focus that is aligned with our values and strategy by unifying a high-performing team.

• Implement the Agile process, principles, and practices across all units in the organisation, by using techniques that promote a culture of experimentation and innovation.

• Practise Agile such that it changes the culture and work processes of the organization to be more efficient and value-adding. Embody the Agile principles and lead by example.

• Explore and experiment with enterprise scaling of agile and business agility

• Maintain a Centre of Excellence on Agile/Digital Culture and Product Management practices.

• Conduct Agile Product Development-related training curriculum suitable for the organisation.

Requirements

• Degree in Computer Science, Information Systems, Engineering, Information Technology, or related fields

• Minimum 5 years of product manager or product designer experience.

• Significant experience in a product leadership role with strong coaching and people development ability

• Practical experience in product discovery techniques, data-informed product management, experimentation, and hypothesis-driven development.

• Scrum.org Product Owner certification (PSPO II) or Professional Scrum with UX (PSU)

• Demonstrates strong knowledge of agile concepts and approaches such as Scrum, Kanban, OKR, Design Thinking, and Lean Startup.

• Being strategic and highly practical. Able to adapt the methods to the organisational reality for best outcomes.

• Possess experience in coaching teams in agile adoption, enthusiastic about Agile practices and their benefits.

• Ability to weave in and out of Facilitating, Coaching, Teaching, Mentoring and Advising stances.

• Exceptional influencing skills to achieve organisational cooperation, buy-in, and engagement from senior management, BUs and internal stakeholders.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions are developed and designed with security inbuilt.

Key Responsibilities

• Provide security consultancy, technical guidance, expertise, solutions, and education for the enterprise.

• Advise IT application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

• Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

• Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

• Advise and review security by design concepts in Cloud platforms such as GCP, AWS or Azure Cloud.

• Advise and review the compliance of integrating security tools and processes into the DevOps pipelines.

• Advice and review the adherence to security requirements for low code platforms.

• Perform threat modeling on security-critical applications. Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews, and audits to ensure security assurance is achieved.

• Manage individual project priorities, deadlines, and deliverables. Any relevant ad-hoc duties.

• Review RFP proposal compliance with security requirements.

• This is an individual contributor role. Strong communication skills are required.

• Note: You could be posted to any subsidiary in the SIA Group.

Requirements

• Degree in IT or related fields, with at least 7 years in information security, especially in the application security space.

• Professional security certifications (CISSP, CSSLP, CEH, CCSP, etc.) preferred.

• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography, etc.

• Strong in-depth working knowledge of secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), and Software Composition Analysis (SCA).

• Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud platforms, such as AWS and GCP. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

• Knowledge of cyber security threats, vulnerabilities, hacking, and exploit methods, etc. Any prior vulnerability management experience is preferred.

• Strong understanding of technologies such as WAF, Anti Bot Protection

• Prior experience in application development and knowledge of the DevOps platform is desired.

• Strong oral, written, presentation and interpersonal skills.

• Possess a positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

• Able to work independently and in a team-oriented, collaborative environment.

Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:

• Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
• Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit compliance.
• Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
• Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications and technologies for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Degree in Information Technology or related fields.
• Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
• Experience in Design Thinking and Business Process Review.
• Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
• Excellent communications and interpersonal skills.
• Experience in integration architecture, java, CI/CD and TDD/BDD.
• Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.

Job Description

The successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations – covering Cabin Crew, Pilots, Ops Control and Safety business units.

Key Responsibilities include:

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Designing and developing Microservices.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Professional certification in Cloud Security, AWS Certification and/ or Cloud-related will be preferred
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Technically competent in one or more of the following languages, tools and technologies:
• Cloud-native development including microservices and serverless environment
• Front-end development such as HTML5, CSS3, BootStrap, Javascript, jQuery, React.js, Redux, Ant Design, Amcharts, Node, Struts, etc
• Server-side development such as Java, Python, Spring/Spring Boot, MyBatis, Flask, Redis, SQLAlchemy, Celery, etc
• Data management e.g. Oracle, Amazon Aurora (MySQL)
• Micro Services / Web services, APIs to design Restful services
• Compute, Kubernetes, Openshift Container Platform (OCP) technologies