Job Description

The senior data engineer is a senior software developer with strong software engineering skills who is responsible for building custom open-source-based data ingestion and MLOps platforms. He/she has deep appreciation of the complexity of the data engineering process, such as the challenges of data ingestion involving large or near-real-time datasets, the maintenance of high data quality, and the importance of automation for increasing pipeline robustness and reducing the need for human intervention.

Key Responsibilities include:

• Be an effective distributed-system implementer in the following core activities:Design and develop data engineering services and their ecosystem using distributed databases (relational, columnar, graph, in-memory); orchestration (Apache Airflow); and distributed stream/batch data processing (Kafka, Kinesis, Spark).
  Design and develop MLOps production pipelines; provide technical support to data scientists/ML engineers by getting their ML/DL models deployed at scale and meeting SLAs on both cloud and on-premises GPU and CPU instances.
  Design data models for mission-critical, high-volume, near-real-time/batch data; build idempotent/atomic production data pipelines to make data ingestion more fault tolerant.
  Design and develop intuitive, highly automated, self-service data platform functions for business users.
• Explore, evaluate and champion the introduction of next-generation technologies in the data-ingestion workflow. Participate in project planning and provide technical guidance on cloud architecture for data projects.

Requirements

• BS in Computer Science or other related discipline is required. Advanced degrees in Computer Science (PhD, MS) are highly desirable.
• 3+ years of relevant industry experience in some or most of the following technical areas:Advanced programming skills in Python. Conversant with data structures and algorithm design.
  Experience in building data pipelines (including data collection, warehousing, processing, analysis, monitoring, and governance) using open-source data ingestion platforms.
  Intermediate-level knowledge and experience with AWS cloud components and best practices. Good understanding in deploying data stores such as S3, RedShift, Elasticache, PostgreSQL, and ClickHouse.
  Prior experience in modern software development is required (such as web frontend UI, backend API microservices, understanding of CI/CD and Scrum/Kanban agile development). Strong grasp on object-oriented or functional programming (using e.g. Python, Java, Scala, or C#).

Job Description

The Data Analytics Engineer is responsible for designing and developing robust, scalable data pipelines, data marts and business intelligence dashboards to be used across Singapore Airlines Group.

Key Responsibilities include:

• Understand business processes, applications and how data is created, stored and gathered in Singapore Airlines.
• Use big data tools and platforms to create and maintain data pipelines, making sure pipelines are robust, scalable, and reliable. Troubleshoot and rectify issues with data pipelines as necessary.
• Build expertise and domain knowledge on the data. Establish and own the data quality and SLA for various data flows.
• Explore, analyse, and aggregate various types of data to provide business insights to the data team stakeholders. Create compelling story and visualisation to convey these insights. Ask right and inquisitive questions of the data to deliver analytics solution to the business.
• Design, build and manage data marts to satisfy our growing data needs.
• Any other ad-hoc duties.
• This is an individual contributor role.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• BS degree in Computer Science or a related technical field. MS or PhD degree is a plus.
• Python development experience in production environment is required.
• More than 2 years of SQL (such as PostgreSQL, Oracle, AWS Redshift, GCP Big Query, or Hive) experience is required. NoSQL experience is a plus.
• More than 2 years working with Linux OS. Knowledge of networks and cybersecurity is a plus.
• Experience working with infrastructure-as-code systems like AWS CloudFormation. DevOps, AWS and GCP experience is a plus.
• Experience in working with a commercial ETL tools like Ab Initio and Talend would be a plus.
• Experience in ETL pipeline design, implementation and maintenance.
• Experience working with visualization tools (specifically Tableau would be preferred).
• Ability in analysing data to identify deliverables, gaps and inconsistencies.
• Ability in managing and communicating data mart plans to internal customers.

• 5+ years of IT experience with hands-on expertise in data analysis and Oracle SQL /UNIX Scripting.
• Experience in Financial sector is an advantage
• Resource should be able to work with multiple stakeholders/teams
• Should be able to understand the application data model and able to explain the functional requirements to stakeholders
• Need to take the ownership for the tasks assigned and deliver them successfully
• Quick understanding the new concepts and application details
• Strong communication and presentation skills

This is a 12 Months Contract based in Singapore.

RESPONSIBILITIES

• Business Insights: Conduct impactful analyses on major revenue, product, vertical, productivity, efficiency, market opportunity data and trends. Lead communication of these insights.
• Scalable Insights: Maintain or create automated and actionable dashboards, workflows and tools that drive current and future rhythm of business actions.
• Project/Process Management: Design and execute on a standard cadence of operations while also independently developing and managing project or program plans to support key stakeholder asks.
• Hypothesis Development: Identify and solve strategic questions related to company’s largest regional business opportunities and related risks.

MINIMUM QUALIFICATIONS

• Bachelor's degree in a numerate or business-related subject (Business Management, Finance, Statistics, Finance, Accounting, Computer Science, Mathematics, Information Systems, etc.).
• 8+ years experience in business or sales operations, analytics or planning, preference for working experience across Asia-Pacfic.
• Demonstrated problem solving experience with experience providing practical business insights from large, complex data sets.
• Proven experience in driving end-to-end strategy setting and implementation, including influencing senior stakeholder buy-in.
• Advanced spreadsheet modeling skills, and adept in Microsoft/Google office tools.
• Advanced SQL knowledge, and knowledge of at least one scripting language (R/Python). Knowledge in reproducing or scaling analyses.
• Strong communication and presentation skills to executive leadership.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Officer, CRIU Analyst - C11 Singapore - Hybrid (Internal Job Title: Compl AML Execution Analyst 2 - C11) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Compliance Anti Money Laundering Risk Management Intermediate Analyst is an intermediate level role responsible for recommending/ establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader Anti-Money Laundering (AML) team. The overall objective is to utilize established disciplinary knowledge to identify inconsistencies in data or result and formulate strategic recommendations on policies, procedures, and practices.

In this role, you’re expected to:

• Identify, vet and address potential risks or escalated issues with the assistance of functional partners and key stakeholders
• Timely and accurately filing of Suspicious Transaction Reports (STR) to the regulator
• Execute in accordance with Citi policies, Standards and Procedures. Operate within the quality targets/thresholds set for the team (include individual quality targets)
• Meet the analyst productivity expectation for the team and contribute to the unit’s adherence to SLA.
• Be aware of the key controls for the unit and ensure no control breaches
• Highlight any emerging risks or control gaps
• Provide coaching or training to new or junior members of the team

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Knowledge of Anti-Money Laundering (AML) and regulations preferred
• Proficient computer skills with a focus on Microsoft Office applications
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

• Collaborate with tech squads, business stakeholders to define and communicate product vision, goals and roadmap
• Translate the product roadmap into user stories and acceptance criteria for the delivery team
• Manage testing execution and timeline, ensure satisfactory delivery of product backlogs
  Become an effective “bridge” between users and technology.
• Good knowledge of backend systems, database and APIs

Prerequisite

• The ideal candidate should have 2 to 4 years of relevant experience in a similar capacity
• Prior banking project experience is highly preferred
• Good team player with strong interpersonal skills. Strong analytical skills and problem-solving skill
• Ability to write well and experienced at writing various business document (business case and requirements, specifications)

Job Description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

Job Description:

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Performs other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Ability to understand complex derivatives products, pricing concepts, and risk management flows
• Appreciation of managing critical FX market events and maintaining plant stability.
• Aptitude to learn and support the multiple Citi technology layers that underpin the global Citi FX business franchise
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today - https://jobs.citi.com/dei

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will have extensive experience with Business Analysis, Banking, UAT & SQL.

Requirement

• Minimum of 3-5 years of experience as a Business Analyst in the banking industry.
• Proven experience in requirement gathering,documentation.
• Hands-on experience with Systems Integration Testing (SIT) and User Acceptance Testing (UAT) methodologies.
• Strong experience with SQL for data analysis and reporting.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide regular updates and insights to business and technical team
• Act as a liaison between business users and technical teams.

Requirements

Degree or Diploma with relevant experience
Experience in semiconductor manufacturing industry and system management are advantageous
Effective verbal & written communication skills, a positive attitude, an open mindset and a team-oriented individual.
Strong attention to detail while producing accurate and high quality work.
Self-driven with ability to multi-task and willing to learn and grow in a fast-paced environment.

Responsibilities

· To support in upgrading and implementation of New Enterprise Resource Planning System and support SME for Manufacturing Process to achieve defined First Pass Yield, Productivity and Target Throughput

· Learn the existing system functions/features and Gather feedbacks from stakeholders.

· Work out the discussions with both internal and external parties and map out the requirements details.

· Work with cross-functional teams to understand and ensure the systems integration works smoothly.

· Perform Verification & Testing before implementation and ensure the new system meets business requirements and goals.

· Identify and document the change requests accordingly to fulfil the business needs.

· Provide ongoing supports before the system go live.

· Document out the new procedures and train to the respective parties on update-to-date process flows.

· Setting and managing expectations throughout the full project lifecycle.

· Responsible and track to ensure that project requirements are delivered as per timeline.

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Eligibility Criteria

• For Ground StaffNon-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
  Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
  If you are successful, this will be considered a lateral transfer.
• For Non-Ground StaffSubject to meeting the requirements below.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:Script: JavaScript, jQuery, TypeScript, ES6, jQuery
  Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking,
  Usability Design, CSS3, LESS, SASS, Bootstrap
  Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
  Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
  Backend: REST API with Spring, SpringBoot, Node.js

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Compliance Surveillance Sr Analyst - SINGAPORE - Hybrid (Internal Job Title: Compliance Surveillance Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The senior compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Surveillance team is responsible for the oversight for surveillance services designed to detect behaviors that may violate regulatory rules or internal policies and procedures. Additionally, this role is responsible for the design and implementation of new or enhanced surveillances. When potentially anomalous behavior is detected, the team is responsible for escalating the activity and working collaboratively with partners across the first and second lines of defense to determine the appropriate resolution of the matter The ICRM Global Surveillance platform encompasses a number of surveillance related portfolios including trade surveillance, e-communications, and voice surveillance, employee trading, outside activities surveillance, and information barrier surveillance.

In this role, you’re expected to:

• Reviews and analyzes surveillance and trading activity data and assists with developing, maintaining, and performing surveillance reviews and reports as necessary.
• Identifies potential risks and escalates the issue to a designated supervisor/manager and the respective product coverage areas, as appropriate.
• Provides troubleshooting support on a wide variety of projects, including ad-hoc projects and regulatory exams directed by other organizations within the compliance and legal departments, to ensure they remaining compliant with regulatory and legal requirements.
• Monitors adherence to ICRM’s risk policies and relevant procedures and remains abreast of any changes to regulations and or policies to prevent risk and protect the organization.
• Assists with editing and maintaining ICRM program related materials and interacts with other areas within Citi in a collaborative manner to provide best-in-class surveillance support.
• Influences senior managerial decisions by advising, counseling, and contributing to team deliverables and projects that impact both the team and the business.
• Acts as a subject matter expert (SME) to senior stakeholders and/or other team members.
• Assumes both formal and informal leadership roles within team and assists in training and mentoring new team members upon their arrival.
• Assesses and mitigates risks to ensure that team projects and deliverables are uninterrupted, and that Citigroup’s reputation is safeguarded when business decisions are made.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the company's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of experience
• Knowledge of Compliance laws, rules, regulations, risks and typologies
• A general understanding of securities trading and corresponding regulations with proven ability to prioritize and manage multiple responsibilities
• Excellent research and analytical skills
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as subject matter expert (SME) to senior stakeholders and/or other team members.
• Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization, as well as the ability to navigate a complex organization.
• Bachelor’s degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This is 6 months contract role based in Singapore, Hybrid Working Model

Job Description

• Perform large scale data analysis to identify trends and efficiency opportunities
• Support implementation and optimization for company monetization and platform solutions.
• Support GP sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efliciencies.
• Perform other administrative and operational role related tasks such as: creating reports, presentations, communicating with stakeholders.

Requirements

• Creative problem-solving, analytical skills, comfortable handling and interpreting data.
• 3 years of work experience with Account Management, Ad Operations or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus).
• Broad understanding of online advertising solutions (i.e. ad serving, monetization) and of key plations and trends (i.e. desktop, mobile, video).
• Advance knowledge of Microsoft Office Suite: Excel, Word, PowerPoint & SQL.

Job Summary :

We are seeking a Business Analyst with a strong interest in business processes and process re-engineering.
You will be part of the IT Application team supporting the In-house application.

Mandatory Skill-set :

• Degree or Diploma in Software Engineering, Computer Engineering or similar fields;
• At least 2-6 years of experience in delivering and supporting IT applications as a Business Analyst;
• Strong experience in requirements gathering, gap analysis, and documentation;
• Demonstrates exceptional ability to comprehend business processes and implement process re-engineering to address business needs and challenges;
• Good working experience in SQL, JIRA, and Confluence;
• Strong negotiation, and stakeholder management skills;
• Strong communication, presentation, and documentation skills;
• Capable of working independently, managing stress effectively, and multitasking in a fast-paced environment.

Desired Skill-set :

• Experience in Hospitality/ Leisure based applications;
• CBAP (Certified Business Analysis Professional) certification.

Responsibilities :

• Responsible for working with business users/product owners to gather business requirements;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Company & Role Overview

DKSH is a leading provider of Market Expansion Services for pharmaceutical, over-the-counter (OTC), consumer health, and medical device companies seeking to grow their business in Asia.

At DKSH Patient Solutions, we are dedicated to improving the lives of patients through increasing access to high-quality healthcare, encouraging adherence, and providing convenience. As a team, we collaborate with different stakeholders to turn data into meaningful insights to improve the overall patient journey.

This role will leverage upon your interest in creative & strategic storytelling in healthcare, ultimately, working towards improving patient outcomes. Upon joining our team, you will play a critical role in shaping the future of patient care as it evolves into an integrated ecosystem with both online and offline capabilities.

Key Responsibilities

1. Support team lead and management to drive strategic growth

· Coordinate and project manage team’s strategic initiatives & business planning activities

· Develop internal communication materials for management updates and liaise with key internal stakeholders within DKSH PS, country leadership teams and BU senior leadership team to achieve BU objectives

· Run regular analysis of PS financials and other leading/ lagging performance metrics (BD, operations, marketing, etc.)

· Run regular analysis of external and internal information to identify opportunities for developing the business

2. Lead community building efforts to foster engagement and growth

· Proactively support community-building within Patient Solutions network (region & countries)

· Initiate activities to help engage region and country PS teams with the larger Organization within the HEC BU alongside Team Lead & Country Leads

· Manage and maintain the DKSH Patient Solutions SharePoint site effectively

3. Drive marketing & communications using analytics to enhance brand reach

· Manage DKSH Patient Solutions website & social media platforms (e.g. LinkedIn/ YouTube pages, website, etc.) and internal/ external email campaigns

· Research and develop a variety of content (testimonies, infographics, articles, newsletters, etc.) for internal & external communication

· Develop and manage advertising campaigns, utilizing A/B testing to optimize performance and effectiveness

· Develop and maintain dashboards to support marketing activities based on Google Analytics, LinkedIn Analytics, YouTube Analytics etc.

· Organise external Healthcare-related events and webinars

· Implement RPA solutions to improve productivity

Leadership Responsibilities

· Curiosity, willingness to learn and challenge status quo

· Drive & initiative

· Deliver high quality work

· Strong cross-cultural communication across Asian markets

Job Requirements

Functional Skills and Knowledge

· Basic understanding of healthcare systems and value-chain

· Highly proficient in MS PowerPoint & Excel required

· Working knowledge of Business Intelligence software (VBA, Power BI, Google Looker Studio)

· Knowledge on SharePoint management

· Plus: previous international working experience, & experience in a Regional role

Education

· Bachelor's/ Master’s degree in strategy, marketing, business administration, etc.

Work Experience

· Knowledge of healthcare, the biopharmaceuticals & medical devices/ diagnostics is a plus

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Finance is responsible for the firm’s financial management and related controls. The team comprises disciplines including Treasury, Tax, Controllers and Financial Planning & Analysis, and manages and partners on key Citi initiatives and deliverables, such as our quarterly earnings process and ensuring Citi’s compliance with financial rules and regulations.

We’re currently looking for a high caliber professional to join our team as a Balance Sheet Management Lead Analyst - Hybrid (Internal Job Title: Vice President - C13) based Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Balance Sheet Mgmt Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business.Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Critical role responsible for production, review and monitoring of Local Liquidity Regulatory reporting and associated regulatory engagement / liquidity rule interpretation matters - these reports are generated Daily, Monthly, Quarterly and Yearly and require significant attention to detail and regulatory awareness to ensure timely and accurate submission to the local Regulators.
• Requires intensive knowledge of local regulation, interpretation, assessment and industry participation to perform deep dives and thematic reviews on bank's liquidity metrics, contingency funding plans and internal stress testing.
• Includes periodic gap assessment against regulatory compliance and annual methodology reviews to comply with policy requirements.
• Exposure to Citi’s balance sheet and develop understanding of data and technology infrastructure supporting the liquidity reporting process, driving process automation and streamlining.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Bachelor's degree in Finance or Accounting or related field preferred,
• 8-10+ years of experience in Finance
• Must have attention to detail, advanced analytical skills but also the ability to see the big picture
• Excellent communication skills are imperative i.e. ability to make complex subjects easily digestible for senior management
• Exercises proven Power Point and Excel skills
• Ability to prioritize in a fast-paced environment Ability to interact with all levels of management Must be a team player

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• At least 3-5 years of relevant experience
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Summary: ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Our Team and Shape the Future of the Medical-Aesthetics Industry!

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max. To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Job Description

ClearSK Medical Aesthetics Group is inviting a Corporate Development Analyst to support our strategic growth initiatives. This role is pivotal in analyzing and monitoring the progress of our corporate development projects and programs.

Responsibilities:

• Support the Marketing and Corporate Development Director in strategic project analysis and monitoring.
• Analyze daily reports and trackers from program PICs to assess performance against KPIs.
• Provide insights and recommendations based on quantitative analysis to guide corporate development strategies.
• Ensure alignment of project outcomes with the company’s growth objectives.

Qualifications and Requirements:

• Strong analytical and quantitative skills, with proficiency in data analysis tools.
• Ability to understand complex concepts and process flows.
• Background in business, finance, or a related analytical field.
• Excellent communication skills and a systematic approach to problem-solving.

Become a key player in driving the strategic direction of ClearSK Medical Aesthetics Group.

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

The Information Systems Technology and Design (ISTD) Pillar invites applications to fill several Tenure Track faculty positions. Appointments will be at the Assistant or Associate Professor level. Highly qualified applicants with a substantial track record of research accomplishments, an active research program, and strong teaching experience may be considered for appointment as Tenured Full Professor.

Faculty duties include teaching subjects at the undergraduate and graduate levels, research, supervision of students, advising undergraduate student projects, and service to the Singapore University of Technology and Design (SUTD) and the community. At the start of employment, candidates should hold a Ph.D. in computer science, computer engineering, or a closely related field. Candidates for senior positions must demonstrate the ability to successfully create and manage an independent research program. Exceptional candidates in all areas will be considered, but priority will be given to those in the following areas.

• Artificial intelligence (with a focus on Machine Learning, Multi-agent Systems)
• Systems and networking
• Cyber security

SUTD is the proud host of several world-class centres of excellence in multi-disciplinary research, including the iTrust Centre for cybersecurity research, Future Communications R&D Programme, Lee Kuan Yew Centre for Innovative Cities (LKYCIC), Digital Manufacturing and Design (DManD) Centre, and Temasek Labs.

Successful candidates can expect internationally competitive remuneration (commensurate with qualifications), assistance for relocation to Singapore, and an attractive startup package for research. Singapore offers many opportunities for external research grants for individual or team-based projects. If you share SUTD’s vision for multi-disciplinary curricula and research with a focus on “Design” in the broadest sense, please contact us. For further information, visit https://istd.sutd.edu.sgor https://www.sutd.edu.sg.

Applications

Please submit your full application package which includes the following:

• A cover letter
• Full resume (with research interest, list of publications)
• Research statement
• Teaching statement
• 3 representative research papers
• Names of 3 references (this should be mentioned in the resume)

Interested and qualified candidates should apply online via https://careers.sutd.edu.sg/job/Singapore-Faculty-Members-Tenure-Track-%28Information-Systems-Technology-and-Design%29-138682/13766844/

Job Description

1. Assist with financial data updating, format editing and performing relevant data analysis

2. Participate in industry research projects and drafting investment memos

3. Participate in deal sourcing including taking minutes for external and internal meetings, putting together pipeline analysis, setting up and organizing meetings

4. Assist with monthly portfolio review and update meetings including performing data analysis for monthly reporting, preparing for meeting (e.g., agenda and meeting announcements)

5. Assist with bookkeeping activities including data and documentation preparation as well as sharing on internal folders

Job Requirements

1. Finance, Accounting, Economics or related disciplines

2. Strong verbal and written communication skills

3. Highly motivated with a desire to learn and an ability to proactively make suggestions for improvement

4. Ability to work independently

5. Proficient in Microsoft applications (Word, Excel, PPT)

6. Required at least 3 days a week

7. Working half offsite and half onsite for at least 6 months

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

What gets measured, gets managed.” The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures.

The ideal candidate can work on multiple initiatives simultaneously and translate data into digestible and actionable insights that improve our businesses.

You are also required to perform these job functions:

• Work on the analytics projects across operation performance, HR and finance etc at group level
• Work with operations & stakeholders across different regions, countries, and cultures to streamline data collection, transformation for reporting and analysis enabling better and faster decision making for C-Suite
• Conduct statistical analysis for better insights extraction.
• Provide data analytics support for operation whenever needed.
• Work with IT and data engineering team to set up proper backend for data storage and ETL.
• Proactively come up with new initiatives to improve the process & efficiency and optimize the existing practice.
• Educate internal/external users appropriate use of analytics and business intelligence
• Occasional travel may be required.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree or higher. Major in mathematics, statistics, business, marketing, analytics related are preferred.
• Strong interest in working with data/database/big data for business problem-solving.
• Proficient in BI tools such as Tableau and Power BI; knowledge/experience in SQL/Python/R is a plus.
• Able to navigate through large, messy and complex data to extract business insight to help solve business problems.
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing data solution for resolution.
• Strong analytical thinking, problem solving, strategic thinking, and presentation & communication skills in front of leadership and stakeholders, outstanding organizational and time management skills to handle complex tasks efficiently, excellent stakeholder management ability, able to thrive in an agile, dynamic and collaborative environment.
• Able to work independently and under pressure, and to influence others without having direct authority.
• Eager to learn, an initiative `taker, problem-solver and team player.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Summary:

We are Looking for an experienced Automation Tester with expertise in Perfecto Mobile Device Farm and Scriptless Automation tools.

Mandatory Skill-set:

• Bachelor's degree in Computer Science, Engineering, or a related field;
• Proven experience in automation testing with a focus on mobile applications;
• Strong knowledge of Perfecto Mobile Device Farm;
• Experience with Scriptless Automation tools (e.g., TestProject, Katalon, etc.);
• Familiarity with Agile/Scrum development methodologies;
• Strong analytical and problem-solving skills;
• Excellent communication and teamwork skills;
• Ability to work independently and manage multiple tasks simultaneously.

Desired Skill-set:

• Knowledge of other mobile automation tools (e.g., Appium, Espresso, XCUITest).
• Certification in automation testing or related areas.

Responsibilities:

• Design, develop, and maintain automated test scripts using Perfecto Mobile Device Farm and Scriptless Automation tools;
• Execute automated tests and analyze results to identify defects and ensure application quality;
• Collaborate with cross-functional teams to understand application features, requirements, and testing needs;
• Identify and report defects, and work with development teams to resolve issues;
• Develop and maintain test plans, test cases, and test data;
• Continuously improve the automation framework to enhance test coverage and efficiency;
• Perform regression testing and ensure that the software is tested thoroughly.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.