Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

Job Description

The successful candidate will join SIA Group's IT Infrastructure team.

Key Responsibilities

• Maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
• Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.

Note: You could be assigned to work on projects for any subsidiary in SIA Group and might be based in their office.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 3 years of hands-on experience in these technologies.
• Microsoft associate or expert certification is preferred.
• Working experience as Microsoft TAC engineer is preferred.
• Experience leading a team of IT professionals is added advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.

Job Description

SIA has multiple positions for junior and senior data scientists to drive our AI, data science and business analytics initiatives.

Key Responsibilities include:

• Member of an in-house AI and data science development team that works on AI (including areas in generative AI, autonomous agent, NLP, computer vision and recommender system), mathematical optimization, game theory, and experimental design.
• Work closely with business stakeholders to create impactful and intelligent features/services in AI, data science and data analytics. Propose and build scalable ML/DL solutions. Deploy them as API microservices for use by software applications and business users for faster and more effective decision making.
• Oversee the technical work of external technology partners and provide them datasets to deliver products/services in AI and data science. Support business users in the assessment/ validation of partner-supplied prediction models and in their deployment to production cloud.
• Work closely with application development teams to operationalize and integrate AI/ML capabilities in API microservices.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• BS in Computer Science, Mathematics, Statistics, Physics or related discipline is required. PhD and MS degrees related to machine learning and other AI disciplines are preferred.
• Intermediate programming skills in Python. Conversant with algorithm design/analysis, data structure and SQL. Familiarity with functional/object-oriented software development using modern programming languages such as Scala, TypeScript/JavaScript, Java and C# is a plus.
• Exposure in the use of workflow/map-reduce and stream processing systems such as Spark and Kafka for big-data processing.
• Relevant internship or industry experience as a hands-on data scientist/AI engineer in shallow and/or deep learning (you should be very comfortable with most topics covered in the free undergraduate textbook by Gareth James, “An Introduction to Statistical Learning – with Applications in Python”, 2023). Additional exposure in some of the following areas is a plus:

1. Use of recent proprietary/open-source LLMs through prompt engineering (such as OpenAI ChatGPT and Bing Chat). Familiarity with LLM application/data frameworks (such as LlamaIndex and LangChain).
2. Experience of using GPU-accelerated deep learning frameworks (such as PyTorch and TensorFlow).
3. Familiarity with Bayesian statistics/inference and Bayesian/causal networks for probabilistic reasoning.

• Some hands-on experience of AWS, Azure, GCP or other public cloud environment.
• Good interpersonal and communication skills for working with both technical staff and non-technical business users.
• Experience with Agile/Scrum/Kanban methodologies is a plus.

Key Responsibilities

• Coach product teams and Product Owners on product discovery

• Grow and support product owners to become better product thinkers and leaders:

o Set the direction and develop the leadership skills required to become an effective product leader.

o Design and grow a flexible and adaptable product organisation around empowered product teams.

o Develop people and drive a modern product management practice.

• Help refine the structure of the coaching framework we have created to improve how our company build a product that continuously delivers value to its customers.

• Improve teams and business ability to ship quality products.

• Provide product insights and collaborative decision-making to help the team when faced with challenges with a shared focus that is aligned with our values and strategy by unifying a high-performing team.

• Implement the Agile process, principles, and practices across all units in the organisation, by using techniques that promote a culture of experimentation and innovation.

• Practise Agile such that it changes the culture and work processes of the organization to be more efficient and value-adding. Embody the Agile principles and lead by example.

• Explore and experiment with enterprise scaling of agile and business agility

• Maintain a Centre of Excellence on Agile/Digital Culture and Product Management practices.

• Conduct Agile Product Development-related training curriculum suitable for the organisation.

Requirements

• Degree in Computer Science, Information Systems, Engineering, Information Technology, or related fields

• Minimum 5 years of product manager or product designer experience.

• Significant experience in a product leadership role with strong coaching and people development ability

• Practical experience in product discovery techniques, data-informed product management, experimentation, and hypothesis-driven development.

• Scrum.org Product Owner certification (PSPO II) or Professional Scrum with UX (PSU)

• Demonstrates strong knowledge of agile concepts and approaches such as Scrum, Kanban, OKR, Design Thinking, and Lean Startup.

• Being strategic and highly practical. Able to adapt the methods to the organisational reality for best outcomes.

• Possess experience in coaching teams in agile adoption, enthusiastic about Agile practices and their benefits.

• Ability to weave in and out of Facilitating, Coaching, Teaching, Mentoring and Advising stances.

• Exceptional influencing skills to achieve organisational cooperation, buy-in, and engagement from senior management, BUs and internal stakeholders.

Job Description

You will be a member of the Group Information Security Team responsible for ensuring that IT solutions are developed and designed with security inbuilt.

Key Responsibilities

• Provide security consultancy, technical guidance, expertise, solutions, and education for the enterprise.

• Advise IT application and infrastructure teams on application and infrastructure security design that is relevant and fit for purpose.

• Align security architecture frameworks and standards with business strategies and functions. Maintain Cyber risk management framework and perform assessment of applications for emerging areas like cloud security, machine learning etc.

• Advise and review application security design to detect potential security issues and for each issue, propose and drive remediation tasks. Develop application security blueprints. Propose and/or develop training courses to advance developers’ security knowledge.

• Advise and review security by design concepts in Cloud platforms such as GCP, AWS or Azure Cloud.

• Advise and review the compliance of integrating security tools and processes into the DevOps pipelines.

• Advice and review the adherence to security requirements for low code platforms.

• Perform threat modeling on security-critical applications. Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group. Define scope and review the results of security tests, reviews, and audits to ensure security assurance is achieved.

• Manage individual project priorities, deadlines, and deliverables. Any relevant ad-hoc duties.

• Review RFP proposal compliance with security requirements.

• This is an individual contributor role. Strong communication skills are required.

• Note: You could be posted to any subsidiary in the SIA Group.

Requirements

• Degree in IT or related fields, with at least 7 years in information security, especially in the application security space.

• Professional security certifications (CISSP, CSSLP, CEH, CCSP, etc.) preferred.

• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography, etc.

• Strong in-depth working knowledge of secure application development techniques. Secure by Design. Secure source code review. Prior experience with any of the following tools: Static Application Security Testing (SAST), Dynamic Application Security (DAST), and Software Composition Analysis (SCA).

• Strong understanding of Agile, DevSecOps, OWASP Top 10, and securing cloud platforms, such as AWS and GCP. Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities.

• Knowledge of cyber security threats, vulnerabilities, hacking, and exploit methods, etc. Any prior vulnerability management experience is preferred.

• Strong understanding of technologies such as WAF, Anti Bot Protection

• Prior experience in application development and knowledge of the DevOps platform is desired.

• Strong oral, written, presentation and interpersonal skills.

• Possess a positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.

• Able to work independently and in a team-oriented, collaborative environment.

Job Description

The successful candidate will be a Scrum Master handling applications, products and initiatives pertaining to Passenger Servicing and Day of Travel Systems.

Key Responsibilities include:

• Lead and manage assigned suite of applications/products and initiatives for SIA Customer Service and operation Division.
• Review and analyze business requirements. Liaise with Business users on Business process reviews and improvements. Propose IT solutions that are aligned to the Enterprise Architecture and Digital roadmap.
• Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
• Manage the overall delivery of IT projects. Anticipate any potential issues that might impact the project. Track and report project status to project steering committees.
• Ensure that the processes and procedures are followed for audit compliance.
• Conduct regular review of application portfolio and technical landscape to identify redundancy and operational inefficiency, and to recommend and implement improvements.
• Monitor the product roadmap for periodic upgrades. Assist the business in the budgetary sizing of their IT plans.
• Track and identify feasible airline applications and technologies for potential adoption by business.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements

• Degree in Information Technology or related fields.
• Experience in Agile methodologies and completed at least 3 major projects (Certification scrum master is a plus).
• Experience in Design Thinking and Business Process Review.
• Strong analytical, project and vendor management skills (certification for PMP, etc, is a plus)
• Excellent communications and interpersonal skills.
• Experience in integration architecture, java, CI/CD and TDD/BDD.
• Experience in Airline domain/projects (reservation and Departure control) and, awareness on the airline industry standards and technology trends.

Job Description

The successful candidate will be part of a dynamic and fast paced environment that is responsible for digitalizing key business processes in Airline Operations – covering Cabin Crew, Pilots, Ops Control and Safety business units.

Key Responsibilities include:

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Designing and developing Microservices.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• This is an individual contributor role.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Professional certification in Cloud Security, AWS Certification and/ or Cloud-related will be preferred
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Technically competent in one or more of the following languages, tools and technologies:
• Cloud-native development including microservices and serverless environment
• Front-end development such as HTML5, CSS3, BootStrap, Javascript, jQuery, React.js, Redux, Ant Design, Amcharts, Node, Struts, etc
• Server-side development such as Java, Python, Spring/Spring Boot, MyBatis, Flask, Redis, SQLAlchemy, Celery, etc
• Data management e.g. Oracle, Amazon Aurora (MySQL)
• Micro Services / Web services, APIs to design Restful services
• Compute, Kubernetes, Openshift Container Platform (OCP) technologies

Job Description

• Develop modern web development and DevOps practices to develop, test, debug and deploy.
• Develop responsive and mobile friendly web design.
• Develop robust solutions with consideration to security, performance, internationalization, and browser-compatibility.
• Use the business process requirements to drive the detailed design of the application and technical architecture components.
• Configure, build, and test the application or technical architecture components.
• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Plan and execute all required process steps as defined in our methodologies.
• Anticipate, identify, track, and resolve issues and risks affecting the delivery.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Eligibility Criteria

• For Ground StaffNon-Specialists: Minimum 2 years in current role, subject to meeting the requirements below.
  Specialists: Minimum 2 years in current role and minimum 5 years in current function, subject to meeting the requirements below.
  If you are successful, this will be considered a lateral transfer.
• For Non-Ground StaffSubject to meeting the requirements below.

Requirements

• Bachelor's Degree in Computer Science or relevant field
• At least 4 years' experience in full stack development framework
• Ability to gain an understanding of customer process and issues
• Ability to work in teams and individually when needed
• Ability to demonstrate excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Familiar with the following technologies:Script: JavaScript, jQuery, TypeScript, ES6, jQuery
  Design & Style: HTML5, Responsive/Adaptive Design, Design Thinking,
  Usability Design, CSS3, LESS, SASS, Bootstrap
  Frameworks: (At least one of the following) ReactJS, AngularJS, Vue.js
  Web DevOps & Test: Git, Grunt, Bower, npm, Jasmine, Selenium
  Backend: REST API with Spring, SpringBoot, Node.js

Job Description

The successful candidate will join the Applications Services department in SIA Information Technology Division

Responsibilities

• Perform the role of application developer, to create complex distributed architecture solutions
• Design, code and implement from layout to product features using best software development practices
• Record all specifications that are involved in the development and coding process
• Understand and analyse business requirements to provide solutions for new applications and system enhancements
• Support re-designing of application architecture, based on micro service and event driven architecture
• Track and identify feasible airline IT applications and technologies for potential adoption by business
• Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap
• Provide application support which will include defining/reviewing business requirement for enhancements
• Any relevant ad-hoc duties
• This is an individual contributor role

Requirements

• Possess a degree in Information Technology or related fields
• At least 5 years of development experience in the following area, being familiar with various software development practices (Eg: Agile software development methodologies):
• REST API with security development life cycles skills
• JAVA (framework: Spring boot), Nodejs, React, JQuery, Bootstrap, HTML5, Kubernetes, dockers and etc.
• Database technical knowledge in the areas of general SQL (Oracle DB)
• Experience in noSQL databases, e.g. Cassandra
• Experience in OpenShift framework
• Experience in cloud computing platform – AWS and/or MS Azure
• Familiar with API gateway and Caching
• Should have quick learning ability and adapt to new technologies
• Should have strong analytical, software development, vendor management, communications, and interpersonal skills

Company Overview

Kiteworks’ mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communication. Kiteworks is carrying its bold vision forward while maintaining strong profitability and growth. This is a perfect time to join the company as it moved into a high growth phase and there are many opportunities to make a meaningful contribution to its future.

The Role

We are looking for a highly driven, talented, and self-motivated Senior Applications Security Engineer to be part of our growing application security team. You will be part of a team that is up to date on emerging security vulnerabilities and threats, and works toward improving the security of our products and our CI/CD environment and process.

Key Responsibilities:

• Develop automation and security tools to enhance the security posture.
• Research, evaluate, and integrate new security technologies/tools within CI pipelines.
• Perform STRIDE threat modeling before each product release.
• Provide consultation in design and security reviews for new features.
• Conduct product code reviews with a security-focused lens.
• Execute white box security scans and implement system/application hardening measures.
• Document security fixes and support customer service with security advisories.
• Maintain comprehensive documentation and handle CVE filings.
• Analyze reported vulnerabilities, assess risks using CVSS methods, and determine impact.

Job Requirements:

• Bachelor’s or master’s degree in computer science or computer engineering, specializing in cybersecurity.
• at least 2 years of hands-on experience in cybersecurity roles.
• In-depth knowledge of common web application vulnerabilities and mitigation strategies.
• Proven ability to validate and implement security fixes; manage bug bounty reports effectively.

Key Skills and Experiences:

• Demonstrated expertise in integrating security measures into CI/CD pipelines using Jenkins, GitLab, etc.
• Proficiency in executing and interpreting results from SAST and DAST tools.
• Strong background in Linux system hardening and implementing CIS security standards.
• Proficiency in PHP and Python for security-related tasks.
• Hands-on experience with blue team responsibilities like DFIR and security hardening.
• Familiarity with AWS and Azure; additional experience considered advantageous.
• Security certifications (e.g., SANS) are highly valued.

Desired Attributes:

• Exceptional analytical skills coupled with a meticulous problem-solving approach.
• Excellent written and verbal communication skills.
• Proven ability to convey complex technical concepts to diverse audiences.
• Passionate about Kitework’s domain and mission.

Compensation/Perks

You will be rewarded with a competitive compensation package, including excellent benefits and stock options. Other benefits include: medical, dental, and 18-21 days annual leave

The University seeks an outstanding individual for a tenure-track position in the area of Information Systems Technology and Design.

We are the first university in the world with a focus on design accomplished through an integrated multi-disciplinary curriculum, has a mission to advance knowledge and nurture technically grounded leaders and innovators to serve societal needs. SUTD is characterised by a breadth of intellectual perspectives (the“university”), a focus on engineering foundations (“technology”) and an emphasis on innovation and creativity (“design”).

Applicants must have earned a doctorate by the beginning of the appointment period and must have demonstrated the ability to carry out outstanding research; and must have shown strong promise for exceptional teaching.

Set goals for performance and deadlines in ways that comply with company’s plans and

vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

- Design, develop and deliver relevant course materials in On-Premise and Cloud based Networking, System Administration, IT Security, Digital Forensics, Cyber Security, Security Penetration Testing & Operations and Programming

- Facilitate e-learning, enrichment and other self-directed learning.

- Supervise students in project works, competitions, and internship.

- Handle other academic-related duties and administration.

- Be involved in student development and mentoring, outreach programmes and community works.

- Engage in relevant research activities for lifelong professional development purpose.

[What we are looking for]

You should have at least 3 years of relevant experience in Computer Science, Information Systems, or Information Security, and preferably relevant work experience in the security industry.

- Passion for teaching and student development.

- Knowledge in

• networking concepts such as router, switches, wireless access points etc.

• operating systems such as Windows Servers, Linux, Mac etc.

• security concepts such as firewall, VPN, IDS/IPS, Antivirus, SIEM, IAM, web/app security etc.

• working in virtualized environment such as Hyper-V, VMWare, VirtualBox, Xen, KVM etc.

• Knowledge in programming / scripting languages such as Java, Python, C# etc.

- Aptitude to learn new technologies in the security suite.

- Professional certifications such as CCNA/CCNP, MCSE/MCSD, CEH/CHFI, CISSP/CISA, OSCP, Cloud Certifications (AWS/Google/Azure), will be an added advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

- Design, develop and deliver relevant course materials in On-Premise and Cloud based Networking, System Administration, IT Security, Digital Forensics, Cyber Security, Security Penetration Testing & Operations and Programming

- Facilitate e-learning, enrichment and other self-directed learning.

- Supervise students in project works, competitions, and internship.

- Handle other academic-related duties and administration.

- Be involved in student development and mentoring, outreach programmes and community works.

- Engage in relevant research activities for lifelong professional development purpose.

[What we are looking for]

- You should have at least 3 years of relevant experience in Computer Science, Information Systems, or Information Security, and preferably relevant work experience in the security industry. 

- Passion for teaching and student development. 

- Knowledge in 
• networking concepts such as router, switches, wireless access points etc. 
• operating systems such as Windows Servers, Linux, Mac etc. 
• security concepts such as firewall, VPN, IDS/IPS, Antivirus, SIEM, IAM, web/app security etc. 
• working in virtualized environment such as Hyper-V, VMWare, VirtualBox, Xen, KVM etc. 
• Knowledge in programming / scripting languages such as Java, Python, C# etc. 

- Aptitude to learn new technologies in the security suite. 

- Professional certifications such as CCNA/CCNP, MCSE/MCSD, CEH/CHFI, CISSP/CISA, OSCP, Cloud Certifications (AWS/Google/Azure), will be an added advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters. 

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should trained in Information Technology or related disciplines, with preferably three years of relevant work experience in Information Technology related areas such as PC Support & Maintenance, CCNA Networking, Server Administration, Virtualization, Database Applications Development, Business Enterprise Systems.

You should also have a CCNA / SCJP / SCSA / MCAD / MCSA / MCITP / VMware VCP certification and knowledge and skills in at least two or more of the following areas:

- Enterprise Resource Management Systems, e.g. SAP, Oracle Applications, Microsoft Navision and etc.

- Network Infrastructure such as Cisco Routers and Switches

- Relational Database Management Systems, e.g. MySQL, Oracle and MS SQL.

- Application Development using languages such as Java, VB.NET and PHP

- System Administration and Virtualization, e.g. Windows Server, Solaris and Linux

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have at least 3 years of relevant work experience in the electronics security industry dealing with Device-to-System or System-to-System integration.

You should have good knowledge and skills in at least two or more of the following areas:

- Design and development of security systems using Python, C/C++ on Windows, Linux or Mobile (Android / IoS) platforms.
- Design, install, configure, test and maintain Integrated Security Systems comprising video surveillance, access control and intrusion detection components.
- Experience in deploying video analytics solutions such as facial / license plate recognition, crowding, detecting abnormal traffic conditions etc using machine learning / deep learning technologies.
- Experience in designing, setting up and operating of a Security Command Centre
- Good understanding of networking, TCP/IP connectivity and general cybersecurity practices to ensure a smooth implementation of security projects.
- Provide theory and practical hands-on technical training of security system products for end users.
- Professional certifications and experience in deploying automation solutions for security system/operations will be an added advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Role Title: Marketing Operations and Analytics Specialist

Location: Pasir Panjang, Singapore

Duration: 12 months contract

Hybrid Working Hours: 9am­ to 6pm

Salary Range: S$4,500 to S$7,300 (depending on experience)

Responsibilities

• Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
• Translate and refine business questions into tractable analysis and evaluation metrics.
• Plan and execute prioritized work including selecting appropriate methods to most effectively achieve analysis objectives.
• Develop roadmap, and track action plans and risk and issue logs to keep the analysis on track.
• Solve data­related questions based on information gathered on the business domain for effective decision­making.
• Identify and recommend creative ways to improve solutions to defined problems via selection of better analytical methods and tools.
• Apply proficient analytical, problem­solving, and research skills to provide market driven insights that have a moderate impact on business performance.
• Address commonly escalated issues and triage when required.
• Demonstrate strong research skills and awareness of state­of­the­art research methods.

Skills

· Knowledge of the management process of business operations for a given product, service, or domain.

· Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

· Ability to create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function, and to speak competently to the level of the audience.

· Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

· Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.

· Ability to develop, understand, and apply domain specific technical knowledge to complete assigned work, tasks, and support others in the organization.

· Knowledge of the principles and best practices of designing experiments to address issues or evaluate impact. This includes knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

· Knowledge of advanced statistical methods used to analyze data. This includes the ability to identify and conduct appropriate advanced statistical analysis to evaluate sample adequacy, draw inferences, and solve a variety of data­related problems.

· Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy­ in.

· Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

Job Description

• Using Microsoft technology stacks, i.e Azure services, SharePoint, Power Platform to develop custom applications to fulfil business needs.
• Involve in software delivery lifecycle (i.e., requirements elicitation, estimation/sizing, solution design, development, testing, deployment, post-production support).
• Apply / Setup DevOps best practices and techniques as part of software delivery.
• Improve / Ensure sound security architecture and design of the applications and their environments.
• Plan and carry out data migration and data analysis activities.
• Facilitation / Participation in Agile delivery events (i.e., Planning & Replenishment meetings, Daily Scrum, Team Retrospectives).
• Conduct evangelisation, provide technical consultancy and clinics.
• Able to carry out Azure subscription administration or Power Platform administration will be a plus.

Requirements

• Degree in Information Technology or related fields.
• Minimum 6 years of experience in designing and developing solutions in the domain of Azure services, SharePoint Online, Power Platform preferably as a full-stack developer.
• Strong expertise in Azure App Services, Azure Functions and Azure SQL.
• Strong expertise in DevOps tools for source control management, Pipelines for continuous integration/continuous deployment (CI/CD), Tests Management, Azure Monitor for monitoring and logging, and Azure Resource Manager for infrastructure deployment and management.
• Strong expertise in SharePoint (SPFx), HTML, CSS, JavaScript and React.
• Strong expertise in REST API and Microsoft Graph API.
• Experienced with scripting languages like PowerShell and Bash.
• Experienced in security tools like Azure Security Center, Azure Key Vault and Azure Sentinel.
• Experienced in implementing authentication protocols in applications via Azure Active Directory (AD), OAuth, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
• Good understanding of SQL Server, T-SQL, and NoSQL, along with expertise in writing and optimizing SQL queries.
• Good understanding of network concepts such as virtual network, DNS, TCP/IP etc. Familiarity with network security protocols like SSL, TLS, SSH, and HTTPS is also required.
• Competencies in Power Platform application development (Canvas App, Model Driven App, Power Pages and Power Automate flows)
• Experienced in relevant platform administration will be an added advantage.
• Has advanced certifications in the relevant domains will be an added advantage.
• Strong critical thinking, numerical, analytical and project management skills.
• Team player with good inter-personal skills.
• Experienced in Agile frameworks like Scrum and Kanban, including facilitation of agile delivery events.

Job Description

The End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a significant role in modernizing our enterprise authentication system. This position also offers significant opportunity to contribute to the enhancement of our security posture by enabling Multi factor Authentication (MFA) and Single Sign-On (SSO) solutions.

Responsibilities

•Design, implement, and maintain a robust enterprise authentication system with a focus on Multi-Factor Authentication (MFA) and Single Sign-On (SSO).

•Evaluate and assess various solutions available in the market and conduct Proof of Concepts (PoC) to determine the best fit for the organization.

•Stay abreast of industry best practices and emerging technologies to continuously enhance and improve authentication mechanisms.

•Collaborate with cross-functional teams to ensure alignment with overall security strategy.

•Develop and execute a comprehensive migration plan to transition users to the new MFA solution.

•Implement effective change management strategies to minimize disruption and ensure a smooth transition.

•Collaborate with application owners and development teams to seamlessly integrate applications with the new SSO solution.

•Define standard and create authentication patterns for application integration.

•Troubleshoot and resolve any issues related to SSO integration, ensuring optimal performance.

•Act as a subject matter expert and provide guidance to internal stakeholders.

Required Skills

•Bachelor’s degree in computer science, Information Technology, or a related field.

•Proven experience in designing and implementing enterprise authentication solutions.

•Solid understanding of Single Sign-On (SSO) and experience with SSO solution implementation.

•Familiarity with identity and access management (IAM) concepts and technologies.

•Strong knowledge of security best practices.

•Excellent communication and interpersonal skills to collaborate effectively with teams.

•Good working knowledge in Active Directory, Single Sign-On, 2 Factor Authentication, Encryption, LDAP/LDAPS, RADIUS protocol, SAML 2.0, Open ID Connect and OAuth 2.0.

•A good understanding of SDLC and Agile methodology.

•Enterprise Architecture (TOGAF) or Microsoft Certification (MCSE) preferred.

•Exposure to ITIL (Incident, Problem & Change management) preferred.

•Ability to work independently, multi-task, and take ownership.

Job Description

The core mission of Singapore Airlines (SIA) Digital Innovation Lab (DIL), also known as KrisLab, is to drive the digital innovation strategies and initiatives, enabling SIA Group to be the leading digital airline. DIL is focused on building an innovation culture across SIA Group, solving business units’ challenges and building ideas to implementation.

SIA digital innovation is focused on delivering business impact at speed through partnerships with Business Units (BUs) and global innovation communities and innovators. A strong, execution-focused team that drives innovation from an idea through prototype development, Proof of Concepts (POC) to validate business case and technology feasibility and to launch an idea to the market is critical.

Your role as a Senior / Digital Innovation Technologist is to drive the development of digital ideas submitted by SIA Group staff and through the BUs through DIL innovation programs to deliver impactful business outcomes and support the building of an innovation culture in SIA Group. The role includes the following:

1. Digital Innovation / Technology Development and Support

- Managing the ideation and prototyping process for digital ideas submitted by SIA Group staff and BUs, employing the build-measure-learn concept:

o Manage the ideas pipeline, evaluate, groom, and validate ideas submitted

o Validate ideas/prototypes through various means such as interviews, user testing

o Partner with SIA Group staff and/or BUs to drive the articulation of impactful problem statements and design low-fidelity prototypes or wireframes for validation

o Evaluate, engage and supervise the internal development resources, start-ups and/or technology partners to build high-fidelity prototypes

o Prepare and assist staff with pitches to senior executives/management and key stakeholder

o Perform overall project management for qualified ideas from prototyping through the MVP stages

- Design, set up and institutionalise the technology development standards, practices and processes for ideation, prototype and POC solutioning, put in place and manage the requisite digital toolboxes and sandboxes (hardware/software) in KrisLab to support such developmental and solutioning efforts

2. Partnership Engagement to drive technology development

- Facilitate discovery of new and emerging technologies, articulate relevance and contextualise use cases to BUs

- Coordinate with external open innovation communities and partners (e.g. Institutes of Higher Learning (IHL) research institutions, incubators and accelerators, VCs, etc.)

3. Business Engagement to drive corporate innovation and intrapreneurship

- Develop strong relationships with BUs and IT to establish deeper understanding and better articulation of business opportunities, customers’ and business pain points, immediate and longer-term business pain points and challenges

Required Skills

· A degree in a technology related discipline, preferably with good project management experiences applying Agile, Design Thinking, and Lean Start-up methodologies

· Results-focused, execution-oriented, proven track record in executing projects

· Practical development experiences with programming in languages, e.g. JavaScript, Python and their related frameworks

· Fast and independent learner, proactive and willing to pick up new technical skillsets

· Good grasp of technologies (e.g. Augmented/Virtual/Mixed Reality, Internet-of-Things, 5G, Artificial Intelligence, Analytics, Blockchain, Metaverse) and their use cases

· Possess exceptional EQ and AQ, creative and passionate to see ideas become reality, strong facilitation, negotiation and influencing skills

· Possess ability to engage and communicate ideas and concepts simply and effectively across levels of the organisation

· Experiences working in start-ups, incubators and/or accelerators and/or aviation and travel industry will be advantageous

· Preferably with 2-5 years of related working experience

· Professional Scrum Master certification

ORGANISATION: International Rubber Study Group (IRSG)

LOCATION: Singapore

POSITION: Software Development and Information Technology Manager

GRADE: G-7 Step 2, General Service Category, United Nations Salary Scale for Singapore (Effective: 01 September 2012)

SALARY CAP: Total Net Salary of SG$73,309Per Annum (excluding benefits)

CLOSING DATE: Monday, 25 March 2024

OCCUPATIONAL GROUPS:

§ Managerial Position

§ Software Development

§ Information Technology

THE INTERNATIONAL RUBBER STUDY GROUP (IRSG)

The International Rubber Study Group (IRSG) is an intergovernmental organization with the main objective of improving the transparency of the world rubber markets and strengthening international cooperation on rubber issues. The IRSG is the biggest worldwide community in the rubber economy. The IRSG is recognized as an international body through the negotiation of a headquarters agreement with the Government of the United Kingdom in 1978. The IRSG has 34 member governments, including the European Union (27 countries), Singapore, India, Sri Lanka, Russia, Cote dIvoire, Nigeria, and Cameroon. Subsequently, a new headquarters agreement with the Government of Singapore was signed in 2008. The IRSG Secretariat is based in Singapore.

The mission of the IRSG is to be the world’s authoritative source of statistical data and forecasts for all aspects of the world rubber industry, including production, consumption, and trade in rubber and rubber products. The seminal purpose of the secretariat is to prepare current estimates and forecasts of future supply and demand trends while undertaking statistical and economic studies on specific aspects of the industry to continually improve its value-added service to stakeholders. Furthermore, as the only intergovernmental organization bringing together the world’s rubber-producing and -consuming stakeholders, the IRSG strives to provide an effective forum for the discussion of matters affecting the supply and demand for synthetic rubber and natural rubber.

The Group is a platform for senior executives and representatives to provide insights through dedicated meetings, working groups, conferences, and projects. The annual IRSG meetings are among the largest regular assemblies of rubber experts worldwide. IRSG offers a unique opportunity to enhance collaboration beyond each company or organization's peer group and connect with young leaders, innovators, and established entrepreneurs. The members, subscribers, and partners represent governments, companies, and organizations that are shaping and transforming the rubber industry in strategic and socially responsible ways.

(A) JOB DESCRIPTION

The position reports directly to the Secretary General. The Software Development (SD) and Information Technology (IT) Manager supports the IRSG secretariat’s IT infrastructure and is responsible for the installation, operation, and maintenance of the IT network, computers, and other digital systems while supporting and enhancing the IRSG's cybersecurity posture. The IT Manager is the head of the Software Development (SD) and Information Technology Unit and is responsible for IT support delivery as well as cyber risk management strategy and planning. The Software Development (SD) and Information Technology (IT) Manager also supports the Economics and Statistical Unit in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting of IRSG publications.

(B) SUMMARY OF KEY FUNCTIONS/ACCOUNTABILITIES:

Within the limits of delegated authority, the software development and information technology manager is responsible for the following duties:

§ Day-to-day monitoring, technical support, and planning of all aspects of the IT network infrastructure (LAN/WAN/wireless network).

§ planning, implementing, managing, monitoring, and upgrading the overall IT efficiency of the secretariat and the cyber security measures for the protection and efficient operation of IRSG data, systems, and networks.

§ ensuring that the IRSG data and infrastructure are protected by enabling the appropriate security controls and responding to all system and/or network security breaches, including mitigating any damages.

§ Testing and identifying network and system vulnerabilities as well as the aptitude to demonstrate great awareness of cybersecurity trends, including relevant legislation and regulations, hacking techniques, and best practices on responding to and mitigating any damage caused by cyberattacks.

§ Contributing to and developing cybersecurity strategies that are in line with best practices and providing necessary training and awareness-building activities for IRSG secretariat staff as well as any relevant stakeholders will make IRSG more secure and less likely to fall victim to a cybersecurity event such as a breach or intrusion.

§ establishing, managing, and administering ICT security policy and procedures to ensure preventive and recovery strategies are in place and minimize the risk of internal and external security threats.

§ Developing, implementing, and coordinating system policies and procedures as needed

§ Planning the IRSG budget and spending plan, selecting and purchasing new and replacement hardware and software, when necessary, and maintaining inventory records of all IRSG

§ closely liaising with the Economics and Statistics Unit and providing necessary IT support by developing and implementing software applications to be deployed in analyzing the "big data" for econometric forecasting of IRSG publications.

(C) COMPETENCIES

Knowledge of information technology, information security, and the development, management, implementation, and maintenance of complex information technology network systems. Expert knowledge of the area of information security, relevant frameworks, and related technology platforms. Ability to produce reports and papers on technical issues and to review and edit the work of others. Ability to apply the authority's rules, regulations, policies, and guidelines in work situations. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size and complexity.

Knowledge of interactive systems and good knowledge of the organization's information infrastructure and IT strategy as it relates to the user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues and problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Strong competence in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting.

(D) PERFORMS ANY OTHER DUTIES AND RESPONSIBILITIES ASSIGNED AS REQUIRED

The incumbent may be required to perform additional duties and responsibilities assigned by the Chief of Staff in conformance with the policy, standards, rules, and regulations of IRSG

(E) EDUCATION AND PROFESSIONAL EXPERIENCE

An advanced university degree (Minimum of Bachelor's degree and preferably a Master's degree) in computer science, information systems, information technology (with a specialization in software engineering) or a related field is mandatory. Security certifications such as CISSP, CCSP, SANS, GIAC, CEH, etc. will be an added advantage.

A minimum of one to three years of progressively responsible experience in planning, development, implementation, and maintenance of complex computer information technology systems or related areas is required.

Experience in the administration of IT infrastructure, including network servers, web servers, virtual private networks, firewalls, and wireless services, is required, as is the ability to create accurate network diagrams and documentation for the design and planning of network communication systems. Strong competence in developing and implementing software applications to be deployed in analyzing "big data" for econometric forecasting is mandatory.

(F) OTHER MANDATORY AND DESIRABLE REQUIREMENTS

Ability to work in a multicultural environment is a must. Work experience in the United Nations, an international organization, an intergovernmental organization and/or government agency is desirable. For the position advertised, fluency in English is required. Knowledge of French or another official United Nations language is an advantage.

HOW TO APPLY

Interested candidates from IRSG Member Countries (European Union, Singapore, India, Sri Lanka, Russia, Cote dIvoire, Nigeria, and Cameroon) should submit their resume by email to the address below with a motivation letter stating why they are suitable for the position, along with certified copies of degrees, diplomas and certificates including names and contact details (organization, phone number and e-mail address) of three referees not later than Monday, 25 March 2024. Please, note that incomplete application will not be considered).

The Secretary-General
International Rubber Study Group

51 Changi Business Park Central 2

#06 – 04/05, The Signature

Singapore 486066

SINGAPORE

E-mail: [email protected]

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

InfoCepts stands as a global leader in comprehensive data and analytics solutions, boasting nearly two decades of expertise. Recognized as Gartner's Customers' Choice for Data & Analytics providers in 2020, 2021, and 2022, we've sustained impressive year-over-year growth, now employing over 1,000 professionals globally. Committed to our mission since our inception in 2004, we aim to assist our clients in staying modern, enabling informed, data-driven decisions.

As part of our expansion, we seek dedicated professionals who share our passion for leveraging data's transformative power to contribute to a better world.

We are seeking a highly skilled and experienced IT Security and Infrastructure Manager to join our team. The ideal candidate will have a minimum of three (3) years of proven work experience in the IT security field, with a focus on enterprise systems, network, and cloud infrastructure.

• Develop and implement comprehensive IT security policies, procedures, and protocols to protect the organization's information assets and infrastructure.
• Manage and oversee the organization's network infrastructure, including routers, switches, firewalls, and VPNs, ensuring optimal performance, reliability, and security.
• Lead efforts to assess and mitigate cybersecurity risks, vulnerabilities, and threats across the organization's IT infrastructure.
• Collaborate with internal teams to design, implement, and maintain secure and resilient cloud-based systems and services.
• Conduct regular security audits, vulnerability assessments, and penetration testing to identify and address security weaknesses and gaps.
• Monitor and analyze security logs and alerts to detect and respond to security incidents and breaches in a timely manner.
• Stay up-to-date with the latest trends, technologies, and best practices in IT security and infrastructure management.
• Provide guidance, training, and support to IT staff and end-users on security best practices and compliance requirements.
• Prepare and present reports, metrics, and recommendations to senior management on the organization's security posture and risk exposure.
• Liaise with external vendors, partners, and regulatory agencies on security-related matters as needed.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of three (3) years of progressive experience in the IT security field, with a focus on enterprise systems, network, and cloud infrastructure.
• Professional certifications such as CISSP, CISM, or CCSP are highly desirable.
• In-depth knowledge of cybersecurity principles, practices, technologies, and frameworks.
• Hands-on experience with network security, firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint security solutions.
• Proficiency in cloud security concepts and technologies, including identity and access management (IAM), encryption, and security monitoring.
• Strong analytical and problem-solving skills, with the ability to assess complex security issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Demonstrated leadership and project management skills, with the ability to prioritize tasks, meet deadlines, and deliver results.

Craft Data-Driven Solutions and Shape the Future of Ticketing

Join Singapore's leading ticketing marketplace, a company with a 30-year legacy of delivering exceptional experiences in the arts, culture, sports, and entertainment industries. As a Business Intelligence Analyst, you'll play a pivotal role in harnessing the power of data to propel our organization to new heights.

Unleash Your Data Expertise

Are you a data maestro with a passion for problem-solving and a knack for translating complex data into actionable insights? If so, we're eager to have you join our team of data enthusiasts. Your expertise will be instrumental in shaping our data-driven culture and driving business success.

Your Impactful Contributions

• Delve into our diverse event portfolio and devise innovative business solutions that resonate with our clients across all industries.
• Cultivate exceptional client relationships, uncovering their needs to deliver tailor-made BI solutions that empower their growth.
• Collaborate with our team of Data Engineers, Analysts, and Science gurus to build and maintain cutting-edge analysis and reporting capabilities.
• Transform data into compelling narratives and insights, captivating stakeholders with your data storytelling abilities.
• Embark on data mining and statistical expeditions, uncovering hidden gems that enhance our business performance.
• Partner with teammates to architect robust data marts and introduce smart, adaptable metric frameworks that supercharge our analytics and streamline our BI processes.
• Team up with cross-functional team members, wielding data as your weapon to solve their business challenges.
• Uphold the highest standards of data quality across all our BI assets, ensuring the integrity of our decision-making processes.
• Drive efficiency and resource optimization through continuous improvement in data processing strategies.
• Champion data democratization across the organization, making data accessible and usable for all.
• Share the benefits of our BI ecosystem with our business users, empowering them to tap into existing reports and insights.
• Embrace change and ride the waves of evolution in the dynamic world of BI, adapting to new technologies and methodologies with enthusiasm.
• Stand as the guardian of our data kingdom, meticulously maintaining our data bible, dictionary, and glossary for all our reports and dashboards.

If you thrive in a fast-paced, dynamic environment and seeks to revolutionize the way data drives decisions in the entertainment industry, we'd love to have you join our team!

Job Requirements

• At least 1-3 years of experience working in a BI or analytics function preferably.
• Good working knowledge on SQL and R/Python to perform data querying, building BI models and conducting data analysis.
• Experience in data analysis and deep-dive analysis
• Strong data visualisation skills using Tableau, Qlik, PowerBI, Microstrategy or other relevant visualisation tools.
• Good understanding of ETL/ELT concepts and their relevant use cases
• Experience in gathering BI requirements and structuring specifications to produce business-relevant datasets and ensure data quality of the dataset.
• Passion for democratizing data effectively to the wider organization for self-serve
• Keenness to innovate and improve the BI process beyond basic reporting, seeking ways to add value so that the organisation can consume data more effectively.
• Strong communication skills, able to collaborate effectively with both sides of the business and technical divide.
• A self-starter mindset who takes ownership and excels in a lean and fast-paced organisation.
• Knowledge of Statistics & Machine Learning is a plus.
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment.

Perks that Elevate Your Career Journey

• Mentorship and Career Guidance: Receive personalized mentorship and career guidance to fuel your professional growth and aspirations.
• Inclusive and Collaborative Culture: Immerse yourself in an atmosphere of inclusion and collaboration, where diverse perspectives and teamwork drive innovation.
• Regional Network Connections and Opportunities: Expand your network and access a wealth of opportunities through our regional connections.
• Constant Innovation and Discovery Challenge: Embrace a culture of continuous innovation and discovery, where challenges become catalysts for growth.
• Fun and Product-Focused Culture: Enjoy a vibrant and product-focused culture, where creativity and passion are celebrated.