The Developer provides analytical support in designing technology solutions that address the school’s requirements. This role involves partnering with stakeholders to identify, clarify, and document educational needs effectively. The Developer assists in evaluating the viability and effectiveness of potential solutions to ensure they meet user needs. Additionally, the person in this role will have to facilitate clear communication between teaching and technology teams to align objectives and expectations. This position reports to the Manager, Information Technology.

Roles & Responsibilities

• Provide support for new and existing web and database applications.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Evaluate potential solutions and make recommendations to resolve operational problems.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Any relevant ad-hoc duties.

Requirements

Qualifications

• Diploma in Information Technology, Computer Science, Computer Engineering or equivalent

Technical Skills

• Proficiency in SQL and relational database concepts
• Familiarity with Microsoft technologies, web applications and servers, multiple back-end languages

Behavioural Skills

• Effective Communication, independent worker with good
  interpersonal skills

Language Skills

• Strong in verbal and written English

Experience

• Minimum 1-year relevant working experience

Interested candidates, please send a detailed resume and a recent photograph to:

The Human Resource Department

Email: [email protected]

(We regret only shortlisted candidates will be notified)

The Information Technology Executive is responsible for supporting the day-to-day IT operations which includes the office and stores in Singapore. This entails being the first point of contact for all IT infrastructure-related escalations and also providing technical support to end users.

Key areas:

• Create and follow up tickets related to IT matters.
• Provide L1/L2 support for office & stores infrastructure and retail application and resolution of hardware and software issues related to end-user desktops/laptops, network connectivity and network resource access
• Vendor escalation for desktops/laptop hardware repairs or software troubleshooting
• Install, configure, maintain and troubleshoot desktop systems and associated peripherals
• ·Install applications/software and apply updates/patches to desktops, laptops and other end-user computing devices
• Involve in D365 upgrade and deployment
• Preparation of desktop/laptop system images
• Administration for email, D365 users covering user account management (account creation, deletion, modification and password reset)
• Basic administration of Microsoft Active Directory
• Onboarding & offboarding new/ resigned staffs
• Setup AV/ Videoconferencing prior to townhall/ High Key meetings (Teams / Zoom)
• Perform file backup, migration and restoration for end-users’ desktops/laptops
• Perform inventory management / health check of software licenses, hardware, and other IT peripherals
• Monitor daily operational IT problems and report to relevant party when necessary
• Document IT support processes and procedures
• Provide support to end user on reporting platform
• To undertake any other related task/duty/assignment that may be given by the supervisors

EDUCATION

• Diploma or Degree in Computer Science, Information Systems or IT-related field

SKILLS, KNOWLEDGE AND RELEVANT EXPERIENCE

• Possess 2 - 3 years of experience in the D365, POS applications and deskside support experience
• Proficiency in MS Office Suite & SQL, Powershell, batch scripting
• Knowledge of LAN/WAN technologies such as TCP/IP networking
• Experience and knowledge in Microsoft Office 365 and Windows Operating System (Win 10/ Mac OS), basic AV/ Video-conferencing
• Good communication and interpersonal skills
• Customer-oriented individual

OTHER REQUIREMENTS

• Willing to learn/ explore new technology
• Motivated, resourceful and able to perform under tight schedule
• Positive work attitude and strong team player – focus on making things happen instead of why they cannot be done.
• Strong customer and service focus.
• Inquisitive and not susceptible to ‘group think’.
• Familiar with service desk system
• Experience in setting up new retail store is an advantage
• Experience in the retail industry is an advantage
• Willing to travel to stores when needed.
• Willing to work beyond office hour depends on urgency

Open for Singaporeans with CAT 1 clearance due to project requirement.

Job Requirements -

· Must have hands on experience on CyberArk Vault, PVWA, PSM, CPM

· Must have knowledge on Conjur (DAP) Dynamic Access Provider

· Knowledge and understanding of CA eTrust

· Experienced on RSA MFA, Cloud IdP, Ping One and Ping Identity

· Good to have knowledge of Data Loss Prevention Solutions, preferably Forcepoint DLP (Reconciliation, Remediation, Configuration and Troubleshooting)

· Knowledge of EDR Solutions, preferably FireEye HX & CrowdStrike (Reconciliation, Remediation, Configuration and Troubleshooting)

· Understanding of application security vulnerabilities and patching

· Experience in actual network Vulnerability Assessment (Eg Tenable Security Center Servers, Scanners and Agents/Qualys)

· Able to understand, design and develop threat mitigation strategy, prioritize identified threats, managing risks associated with threats.

· Provide technical expertise in identifying modeling and reporting on emerging threats using different threat management tools

· Basic knowledge of security policies and standards and such as PCI-DSS and ISO 17799, 27001

· Good understanding of domains such as Network security, Firewall audits, VA/PT, Access Management etc.

· Given the nature of work, it would be expected to work on multiple technologies and upgrade technical skills as required

Preferred Qualifications -

· Bachelor's degree in Engineering, Computer Science, Management Information Systems, or related field

· At least Four (4+) years of information technology work experience and experience architecting, implementing, and/or managing virtual infrastructure environments

· Good understanding of ITSM. Experience in handling Incidents, Change Requests (BAU/Operations)

In our growing company, we are looking for experienced Security Executive who will be able to handle and manage manpower. We give flexibility and in return, we expect good working attitude and responsibility.

The chosen candidate should be able to carry out the following:

• Able to carry out immediate response and cover the manpower shortfall at sites
• Able to carry out OJT training for newly recruited and conduct refresher on SOP
• Able to cover the security officers who are on leave, off or absent in a short notice.
• Able to handle security related issues at deployment sites
• Submission of weekly roster
• Preparation of operational report
• Assist the Operations Manager and or Operations Executive in any security related

*Only shortlisted candidates will be contacted

As part of the growing elite team, we are actively looking for a seasoned patrol officer. The candidate must have the following capabilities/qualities:

- Able to brief jobscope for officers at site prior deployment

- Checking of officers

- Stand-in at sites

- Must have their own transport

The chosen candidate will have allowances and incentives.

** Candidates without patrolling experience may apply but own transport is essential.

Security Services Specialist

• Report to Site Security Operation Lead
• Support the Superior on daily Security Operations matters.
• Support Standard Operating Procedures, Work Instructions, and Security Post Orders
• Support Local Business Continuity and Emergency Response Plan
• Support Business Continuity Crisis Management Team (CMT) in the event of a crisis event and participate annual exercise
• Support Fire ERP Security information updates and participate in Fire Tabletop and Drill semi-annually
• Monitor, review, and ensure the performance of daily security route patrol, CCTV systems health, base-built, and Customers’ CCTV Live, 24hrs, 90-day retention
• Monitor daily handling of security-related portal requests, follow-ups, re-assignments to relevant departments for next actions, approvals, and subsequent closures of WO’s
• Monitor termination of permanent badge profiles and daily closures of expired visitor profiles
• Monitor tracking of system failure rectifications, STAT’s responses and IT’s follow-up actions
• Review and approve portal system Daily Security Checks and Incident Reports via ServiceNow
• Oversee, coordinate, and manage security vendor, and ensure that security PPM is properly planned, scheduled, carried out, and rolled out smoothly throughout PPM Period.
• Oversee, coordinate, and manage security vendor on security system replacement/ repair works – vetting through RA, MOS, and worker list

Roles & Responsibilities

1) Traffic control.

2) Daily building patrolling/clocking

3) Security check on visitors/delivery workers.

4) Assist public/visitor/drivers when required.

5) Member of CERT team/First Aider/Fire Warden.

Requirements

1) Must have a valid Security Officer License issued by the Security Industry Regulatory Department (SIRD).

2) Able to work 12-hour rotating shift, 4-day work week (including weekends and public holidays).

3) Able to work independentaly as well as in a team.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a Business Analyst who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.

Plan and promote user tasks in UAT.

• Monitor task progress, manage risks and issues, and provide resolution support.
• Collaborate with stakeholders to ensure alignment and success of project goals.
• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user task in MIGRATION.

• Planning of migration schedule and control of migration related tasks such as data mapping, data cleansing, etc.
• Conduct a migration rehearsal and list up issues and consider how to handle them
• Monitor the progress of migration and manage issues, working closely with IT and business user members.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks for EUC/RPA/Tools.

• Planning and Leading User owned EUC/RPA/Tools as an User Task PMO.
• Planning of whole schedule such as Pre-Study/ Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Monitor the progress of the user task and manage issues, working closely with IT and business user members.
• Lead development team such as giving instruction, resource management, issue solving.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks in USER SUPPORT.

• Developing plan of assigned user tasks in the following areas: UAT, Training, Business Rehearsal, Migration, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Progress management of assigned user tasks
• Issue management of assigned user tasks (including other roles (e.g. manage issues raised by developers)
• Regular reporting to Cross Functional PMO and Area PM
• Any other duties related to this role.

Requirements:

1. User Task (UAT)

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

2. User Task (Migration)

• Hands-on experience of migration such as migration planning and implementation. (i.e. Transaction information, Fee Charge table applied to each customer)
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• A person who can manage complicated, multiple data without overlooking
• A person who can judge integrity of several plans
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

3. User Task (EUC/RPA/Tools)

• Hands-on experience of RPA (UiPath), MS Access, Excel macro development.
• Business knowledge in Trade area
• System implementation experience of CGI
• Willingness to undertake travel within the APAC region

4. User Task (User Support)

• Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Experience in supporting big projects like core banking projects or bank industry projects
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region

5. Others

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) is advantageous.
• Strong communication and interpersonal skills to engage with stakeholders effectively.
• Willingness to travel within the APAC region as required
• Has experience working in banking projects or banking industry
• Able to commence work within short notice

My client is looking for 2 QC Analysts to be responsible for the Analytical/ Biochemistry area in the QC lab. This role will require the talent to have a good understanding with chromatography methods (HPLC, ELISA, PCR) and have prior experience working in a lab environment.

This opportunity allows you to work on one of the biggest project in the QC field.

Job Responsibilities:

• Conduct routine and non routine testing of samples (bulk product, in process material, raw materials)
• Perform analysis using various methodologies. This will include spectroscopy, chromatography and other related technique
• Troubleshoot analytical methods and laboratory equipments
• Support equipment qualification process and assist with lab instruments, reagents
• Perform general lab maintenance including inventory management

Job Requirements:

• Degree/ Diploma with working experience in a relevant Chemistry, Science field or equivalent
• Related work experience within the lab environment in a biotech/ medically related field
• Understanding of spectroscopy/ chromatography methods will be idea for the orle
• May have to work shift when project gets busier
• Please note that this is a contract role (subjected to performance for conversion/ extension)

Interested talents please click apply or email [email protected]

Gina Yeo

CEI: R1660520 | Licence No: 19C9622 |

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Purpose of this Function:

Williams-Sonoma, Inc. is seeking a proven professional with Customs Compliance experience. You will part of a dynamic team that is responsible for ensuring corporate compliance to the rules and regulations of Customs and other government agencies while providing guidance to achieve lowest landed cost for a complex and broad product line.

The ideal candidate must have proven ability to think and perform strategically and will have at least 3 years’ experience in compliance role for a major retail company.

The performance expectations of this position include; acting with a sense of urgency while maintaining high compliance and due diligence, analyzing and determining root causes, thinking and planning strategically, elevating operational issues effectively and fostering positive communication between internal and external business partners.

Purpose of the Job:

Seek out and implement cost savings through Free Trade Programs and Duty Drawback. Establish review protocols for benefit analysis and risk mitigation. Develop and execute procedures and process to achieve greatest possible savings.

Key Responsibilities:

• Review/audit declarations from vendors that support duty free treatment of imported products under various Free Trade Agreements and obtain supporting documents related to these Free Trade Agreements.
• Assist customs team to review documentation and information related to customs compliance.
• Work with foreign vendors to resolve various import country compliance delays while working to improve overall data quality. Implement procedures to increase customs compliance.
• Develop and execute procedures that mitigate risk and demonstrate reasonable care standards for a global market.
• Define and implement metrics to demonstrate cost savings and promote cost savings opportunities.
• Establish & maintain relationships with both internal & external business partners such as suppliers, sourcing, finance etc. to facilitate success of operations & cost savings programs
• Keep current with changes in regulations and new regulatory obligations assumed through Global Expansion. Implement new policies and procedures accordingly.
• Work with global customs compliance team to manage US regulatory requirements related to CTPAT – Customs Trade Partnership Against Terrorism, Annual Notification Letter, and other trade programs.
• Other duties as assigned.

Who Will You Work With:

You will work with multiple stakeholders, both internal and external. Internally, this role will partner closely with WSGO teams, such as Global Inventory team, Supply Chain team, International Transportation, etc. Externally, this role will require close partnership with WSI’s Customs Compliance partners and suppliers.

Desirable Qualifications and Competencies:

• Three years minimum experience in working in a compliance role for a retail company.
• Demonstrated experience in effectively working across multiple functions to achieve results.
• Knowledge of rules and regulations that govern Free Trade Programs.
• Strong analytical and problem-solving skills and drive change based on findings.
• Excellent communication skills, ability to write, speak, and present effectively and persuasively with all levels of leadership and external partners.
• Good Leadership skills.
• Proficiency with Microsoft Office Tools –Word, Excel, PowerPoint.
• Knowledge of import and export regulations of other countries is a plus.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Main Activities and Tasks

• Organize and facilitate meeting including discovery sessions with stakeholders that fulfil the defined agenda, objective, timebox and capture action items.
• Gather business requirements from stakeholders and turn them into an exhaustive Business Requirements Documents and Functional Specificatons Documents ready for development.
• Work with the stakeholder to organize the product backlog to optimize business value including the prioritization of change request, enhancement, bug, etc.
• Analyze business processes and identify areas for improvement.
• Develop and maintain project plans, including timelines, deliverables, and resource requirements.
• Create and maintain project documentation, including business cases, user stories, and functional specifications.
• Manage client expectations and work with different parties in client organization to accelerate project progress.
• Perform data analysis and develop reports to support business decisions.
• Communicate project progress to stakeholders and project sponsors.
• Collaborate with cross-functional teams to implement solutions and ensure project success.
• Identify and manage project risks, issues, and dependencies.
• Support to develop and execute test plan and test case as well as manage the bug fixes process.
• Assist in the completion of the entire project life cycle from start to finish.

Knowledge and skills

• Strong analytical and listening skills.
• Strong organizational, planning, and problem-solving skills.
• Strong interpersonal skills, collaborating and team playing.
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Ability to translate business requirements into functional requirements
• Knowledge and use of Jira and Confluence

Experience

• Experience in gathering Business requirements for the last 2 years
• Experience working with government agencies is ideal
• Good exposure to Agile/Hybrid Software Development and Agile/ Hybrid Project Development is recommended
• Strong working knowledge of Jira, Confluence and Microsoft Office tools including Excel, PowerPoint, and Word is required
• Strong presentation skills supported by impactful Microsoft PowerPoint slides
• Knowledge in Project Management Tools, Figma, data analytics and graph drawing is a plus
• Ability to maintain good documents and artefacts is crucial, e.g., BRD, Meeting notes, Change Request register, test report, risk plan/log, etc

Purpose:

The Business Analyst, with a specific focus in driving Digital Transformation initiatives, plays a critical role in organizations by bridging the gap between stakeholders (like business users, management, and technical teams) to ensure that business requirements are effectively translated into digital solutions. The BA ensures that digital solutions meet the business needs and objectives of Digital Transformation.

Duties/Responsibilities (RE)

1. Requirements Gathering & Analysis:

· Work closely with business stakeholders to understand and document business needs, challenges, and goals for digital transformation.

· Translate business requirements into clear, actionable specifications that can be understood by technical teams.

· Analyze existing systems, processes, and workflows to identify inefficiencies and opportunities for digital improvement.

2. Business Process Mapping & Reengineering:

· Map current business processes and identify areas for improvement and automation using digital technologies.

· Work with cross-functional teams to evaluate and implement process improvements through digital tools such as automation, AI, cloud-based platforms and process mining.

3. Digital Solution Design and Implementation:

· Collaborate with technical teams to design and implement digital solutions (e.g., ERP systems, CRM platforms, cloud solutions, automation tools) that align with business objectives.

· Ensure that proposed solutions meet business requirements, are scalable, and offer long-term value to the organization.

· Assist in evaluating and selecting third-party vendors or technologies to support digital transformation initiatives.

· Ensure that digital solutions are thoroughly tested and validated against business requirements.

· Identify and resolve any issues or discrepancies during the testing phase to ensure successful implementation.

4. Change Management & User Adoption:

· Develop and execute user adoption strategies, including training materials, workshops, and support documentation.

· Act as a business champion for digital transformation, ensuring that all teams are on board with new technologies and processes.

5. Data Analysis & Reporting:

· Leverage data analytics tools to extract, analyze, and present data that drives decision-making and performance improvements.

· Assist in the development of dashboards, KPIs, and reports to monitor the success of digital transformation initiatives.

· Identify data trends and work with stakeholders to develop data-driven insights that enhance business performance.

6. Continuous Improvement & Innovation:

· Constantly evaluate the effectiveness of digital tools and solutions to ensure they continue to meet evolving business needs.

· Stay up-to-date with industry trends and emerging technologies, recommending new digital solutions or strategies to maintain a competitive edge.

· Adopt a culture of continuous improvement by identifying opportunities for further digitization or process optimization.

Pre-requisites (A)

· Candidate should possess at least a bachelor’s degree, preferably in Business Administration, Finance or IT. Master’s Degree is a plus

· Prior work experience of at least 1 year, or fresh graduates with an aptitude for research, data analytics and visualisation

· Responsive and responsible. A good team player who can also work independently and under pressure.

· Good communication skills, with ability to present / articulate data accurately and concisely in report and/or presentation form.

· Good analytical ability with business acumen. Is resourceful and able to research extensively to draw out the underlying trends and implications.

· Familiar with Agile methodologies

· Proficient in operating Microsoft Suite and Power Applications like Power BI or Tableau

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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You can email your resume to us at [email protected]

• Data Analysis: Monitor and analyze social media metrics and performance across various platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
• Reporting: Create regular reports summarizing key performance indicators (KPIs) and trends, presenting findings to the marketing team and stakeholders.
• Content Strategy: Collaborate with the content team to optimize posts for engagement and reach based on data insights.
• Audience Insights: Research and analyze audience demographics, behaviors, and preferences to inform marketing strategies.
• Competitor Analysis: Monitor competitor social media activities and industry trends to identify opportunities and threats.
• Campaign Support: Assist in the development and execution of social media campaigns, tracking their effectiveness and making recommendations for improvement.
• Social Listening: Utilize social listening tools to gauge brand sentiment and monitor discussions

As a System Analyst, your role is crucial in bridging the gap between business needs and technological solutions. You will analyze, design, and implement information systems that address complex business challenges and improve operational efficiency. Working closely with stakeholders and IT teams, you will identify requirements, define system specifications, and ensure the successful delivery of IT solutions.

Job Purpose:

The Market Intelligence Analyst is responsible for collecting and analyzing market data to provide insights that guide business decisions. This role will develop a deep understanding of the market / market size and segmentation, competitive landscape, customer needs, market trends, and emerging opportunities. The ideal candidate will be skilled in research, data analysis, and strategic reporting, with the ability to translate complex data into actionable recommendations for marketing, sales, product development, and executive leadership teams

Responsibilities:

• Market Research: Lead primary and secondary research to gather insights on market size, competitive positioning, customer preferences, industry trends, and emerging market opportunities. Market research into areas of new product development to support decisions into prioritizing new business areas for research development / business development.
• Competitive Analysis: Monitor and analyse competitors' activities, market share, strengths, weaknesses, pricing strategies, and go-to-market approaches. Provide regular competitor benchmarking reports.
• Customer Insights: Gather and analyse customer feedback, surveys, and behaviour data to understand customer needs and preferences. Collaborate with sales and marketing teams to ensure alignment with customer expectations
• Data Analysis & Reporting: Analyse data from various sources (e.g.,internal data, market reports, industry publications) to identify trends and opportunities. Present findings in comprehensive reports, dashboards, and presentations to key stakeholders.
• Strategic Recommendations: Use market intelligence insights to make data-driven recommendations on product positioning, pricing, go-to-market strategies, and marketing campaigns.
• Collaboration: Work closely with marketing, product, sales, and leadership teams to ensure market intelligence informs decision-making processes and strategy development.
• Forecasting & Trend Analysis: Stay updated on industry trends, economic shifts, and customer preferences. Provide accurate market forecasts and scenario planning to guide long-term business strategies.
• Vendor & External Partner Management: Collaborate with external research vendors and agencies to gather additional insights, manage research projects, and enhance the overall market intelligence function.
• Thought Leadership: Regularly share insights and knowledge within the organization, ensuring stakeholders are informed of relevant trends and competitive movements.

Requirements:

• Bachelor’s degree in Business, Marketing, Economics, or a related field.
• 1 -3 years of experience in market intelligence, market research, or competitive analysis, preferably in a B2B or technology environment.
• Strong analytical skills with the ability to synthesize large amounts of data into clear, actionable insights.
• Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau) and experience with CRM and market research platforms.
• Strong communication and presentation skills, with the ability to present complex data to senior leadership in a clear and compelling manner.
• Knowledge of competitive intelligence practices and industry research methodologies.
• Experience in using databases, analytics tools, and research platforms (e.g., Gartner, Forrester, IDC, etc.).

PulseSync, a purpose driven Healthtech (IT/Technology) company, aspires to transform aged care for the future us where people can age better. We envision the eldercare sector being altruistically driven by personalized care; independent seniors that are frail-less and fearless of ageing, enjoying their golden years. Founded in 2007, PulseSync is strategically headquartered in Singapore, with a wholly owned subsidiary in Malaysia and committed to serve and transform the myriad of aged care providers such as nursing homes, day rehabilitation centres, senior care centres, home care providers, hospices, and care coordination agencies.

With the rapidly ageing population in Singapore and other countries, we are in an exciting growth phase, aspiring to contribute and enlarge our impact through innovation, technology and our domain strength. We are actively looking for like-minded and passionate professionals to join us as PRODUCT ANALYST (Software-As-A-Service).

As a PRODUCT ANALYST, you are expected to work in a high pace but fun, exciting and supportive environment and shall be constantly challenged to step out of your comfort zone, pioneer and try new ideas, acquire new skills and dabble in projects and pilot projects of different forms. Because of the multi-faceted role and myriad of exposures, you will have ample opportunities to try new things, attend professional courses/ workshops and work directly with end-users such as doctors, nurses, allied health professionals, etc. The boundaries to learning are only limited to the skills and potential of the individual.

What you'll be doing

• Work with Product Owner, Software Architect, Developers, Project Manager and customers/ end users (e.g. doctors, nurses, clinicians, administrators, IT Manager, etc.) on roadmap, enhancements and change requests in our market-driven product design process to strengthen our SaaS care management system
• Participate in requirement study, research, feasibility study, functional analysis and design phases, functional testing, user acceptance testing and end-user training
• Translate business requirements into detailed product or functional specifications, user stories and test cases that drive the software development process
• Collaborate with cross-functional teams, including sales, project management and technical support to align on product strategy, positioning, messaging, and go-to-market plans
• Perform technical and business impact analysis for modifications needed in existing web-based SaaS/SOA and bespoke applications to meet changing user requirements
• Assist in troubleshooting software applications and system issues
• Chance to participate in consulting and proof-of-concept/ pilot and other trailblazing/ meaningful projects

What we're looking for

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma in any field
• At least 3-5 solid years of relevant working experience, preferably working as product owner, product manager, functional consultant, business analyst, system analyst, IT analyst, product analyst, analyst programmer, etc.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear product specifications
• Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross functional teams and customers/ end-users (including doctors, nurses, social workers and healthcare professionals) regularly
• Enjoy solving real-world problems, software/SaaS product design and management
• Knowledge of software development lifecycles (SDLC) and familiarity with Agile/Scrum practices will be an advantage
• Excellent professional and working attitude
• Proficient with MS Office Applications (i.e. Word, Excel, PowerPoint, Project, Visio, etc.)

What we offer

At PulseSync, we are committed to providing our employees with a supportive, nurturing and rewarding work (and fun) environment. Apply for this position to find out more!

Note: This position is based in Singapore, and we regret that only shortlisted candidates will be contacted. Candidates, even fresh graduates who are less experienced (but demonstrate good potential and learning ability), may be considered for the Junior Product Analyst role.

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a System Analyst/Developer who is savvy in providing technical solutions to our clients. You would also work closely with the client’s User Task (EUC/RPA/Tools) team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Work closely with end users to identify pain points and propose suitable automation solutions.
• Develop tools for migration and operational processes.
• Clarify which tools need to be developed / revised based on the gap of the As-Is / To-Be system and business operation processes
• Development of migration tools (Migration data creation using Access, etc.), any other new tools in order to adapt with new operation processes
• Modify existing systems and implement new functionalities as required.
• Report issues related to the development and progress of daily activities to User owned EUC/RPA/Tools PIC
• Collaborate with stakeholders to ensure developed solutions align with business needs.
• Any other duties related to this role.

Requirements:

• Proficiency in MS Access, Excel macros, and RPA tools.
• System implementation and automation tool development experience in banking projects (trade-related preferred).
• Strong analytical and problem-solving skills to bridge user needs and technical solutions.
• Effective communication and stakeholder engagement abilities.
• Hands-on experience of using Access and Excel macro, UIPath(RPA)
• Business knowledge in Trade area preferred.
• Willingness to undertake travel within the APAC region
• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Able to commence work within short notice
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Hands-on experience interacting with users to gather and refine requirements.
• Strong focus on creating user-friendly and efficient automation tools.

JOB SCOPE & JOB RESPONSIBILITIES

• Responsible for the planning, design, delivery, installation, testing and commissioning of building services and security systems.
• Works closely with clients, vendors, subcontractors, consultants and construction team to ensure timely project completion.
• Reviews M&E and security system design and coordinates with client for design approval.
• Manages field engineers, supervisors and sub-contractors.
• Monitor progress and quality of all M&E and security system works to ensure compliance to project and statutory requirements.
• Attending project meetings with clients, authorities, subcontractors and consultants.

JOB REQUIREMENT

• Degree in Mechanical or Electrical Engineering recognized by PEB Singapore.
• Five (5) years of experience in the planning, design, coordination, installation and testing & commissioning of ACMV, MEP, fire safety, security and electrical systems of large-scale complex commercial building projects.
• Proficiency in project management and scheduling software, with strong organizational and documentation skills.
• Strong knowledge of MEICA systems, including Security, Instrumentation, Control, and Automation, with familiarity with industry regulations and standards.
• Strong knowledge of relevant building services code of practices and Authorities requirement.
• Familiar with the use of Building Information Modeling (BIM) for construction.
• Excellent communication and interpersonal skills for effective collaboration across multiple teams and stakeholders.
• Able to work in a team environment.

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Data Analyst role is positioned to tap on the vast amounts of data available at Sembcorp Solar to better guide the organization in optimizing its operational and business processes. The role will reside within the Business Excellence Unit and will work on cross-functional projects.

KEY ROLES AND RESPONSIBILITIES

• Work with various departments within Sembcorp Solar to propose, develop and maintain automated data collection systems and pipelines across reporting lines.
• Provide stakeholders with accurate and relevant information through data-driven reports, visualizations, and presentations.
• Assist to identify and solve complex business problems by interpreting data trends and patterns.
• Develop statistical models and forecasts to support business planning.
• Continuously evaluate and refine existing data processes and methodologies to enhance data quality, integrity, and efficiency.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, Economics, or related fields.
• Demonstrable experience with data visualization tools like Tableau, Power BI, or matplotlib/seaborn in Python.
• Experience in data cleaning, transformation, and integration
• Experience working in cross-functional teams and collaborating with stakeholders from different departments.
• Proficiency in analyzing large datasets to extract meaningful insights.
• Knowledge of geospatial analysis and data-warehousing concepts can be advantageous.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Understanding of statistical methods and concepts such as hypothesis testing, regression analysis, clustering, and classification techniques.
• Ability to use statistical methods and tools to interpret data and solve analytical problems.
• Ability to understand business requirements, translate them into analytical tasks, and provide actionable insights to stakeholders.
• Capability to identify problems and develop creative solutions using data-driven techniques.
• Effective communication of findings through reports, presentations, and visualizations to both technical and non-technical audiences.
• Thoroughness in data analysis and ensuring data quality and accuracy in findings and reports.
• Familiarity with specific industry trends and metrics relevant to the solar PV industry can be advantageous.

Fresh graduates are welcome to apply. Candidates will be expected to share about projects previously delivered.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.