The Developer provides analytical support in designing technology solutions that address the school’s requirements. This role involves partnering with stakeholders to identify, clarify, and document educational needs effectively. The Developer assists in evaluating the viability and effectiveness of potential solutions to ensure they meet user needs. Additionally, the person in this role will have to facilitate clear communication between teaching and technology teams to align objectives and expectations. This position reports to the Manager, Information Technology.

Roles & Responsibilities

• Provide support for new and existing web and database applications.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Evaluate potential solutions and make recommendations to resolve operational problems.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Any relevant ad-hoc duties.

Requirements

Qualifications

• Diploma in Information Technology, Computer Science, Computer Engineering or equivalent

Technical Skills

• Proficiency in SQL and relational database concepts
• Familiarity with Microsoft technologies, web applications and servers, multiple back-end languages

Behavioural Skills

• Effective Communication, independent worker with good
  interpersonal skills

Language Skills

• Strong in verbal and written English

Experience

• Minimum 1-year relevant working experience

Interested candidates, please send a detailed resume and a recent photograph to:

The Human Resource Department

Email: [email protected]

(We regret only shortlisted candidates will be notified)

In our growing company, we are looking for experienced Security Executive who will be able to handle and manage manpower. We give flexibility and in return, we expect good working attitude and responsibility.

The chosen candidate should be able to carry out the following:

• Able to carry out immediate response and cover the manpower shortfall at sites
• Able to carry out OJT training for newly recruited and conduct refresher on SOP
• Able to cover the security officers who are on leave, off or absent in a short notice.
• Able to handle security related issues at deployment sites
• Submission of weekly roster
• Preparation of operational report
• Assist the Operations Manager and or Operations Executive in any security related

*Only shortlisted candidates will be contacted

Roles & Responsibilities

1) Traffic control.

2) Daily building patrolling/clocking

3) Security check on visitors/delivery workers.

4) Assist public/visitor/drivers when required.

5) Member of CERT team/First Aider/Fire Warden.

Requirements

1) Must have a valid Security Officer License issued by the Security Industry Regulatory Department (SIRD).

2) Able to work 12-hour rotating shift, 4-day work week (including weekends and public holidays).

3) Able to work independentaly as well as in a team.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a Business Analyst who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.

Plan and promote user tasks in UAT.

• Monitor task progress, manage risks and issues, and provide resolution support.
• Collaborate with stakeholders to ensure alignment and success of project goals.
• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user task in MIGRATION.

• Planning of migration schedule and control of migration related tasks such as data mapping, data cleansing, etc.
• Conduct a migration rehearsal and list up issues and consider how to handle them
• Monitor the progress of migration and manage issues, working closely with IT and business user members.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks for EUC/RPA/Tools.

• Planning and Leading User owned EUC/RPA/Tools as an User Task PMO.
• Planning of whole schedule such as Pre-Study/ Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Monitor the progress of the user task and manage issues, working closely with IT and business user members.
• Lead development team such as giving instruction, resource management, issue solving.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks in USER SUPPORT.

• Developing plan of assigned user tasks in the following areas: UAT, Training, Business Rehearsal, Migration, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Progress management of assigned user tasks
• Issue management of assigned user tasks (including other roles (e.g. manage issues raised by developers)
• Regular reporting to Cross Functional PMO and Area PM
• Any other duties related to this role.

Requirements:

1. User Task (UAT)

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

2. User Task (Migration)

• Hands-on experience of migration such as migration planning and implementation. (i.e. Transaction information, Fee Charge table applied to each customer)
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• A person who can manage complicated, multiple data without overlooking
• A person who can judge integrity of several plans
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

3. User Task (EUC/RPA/Tools)

• Hands-on experience of RPA (UiPath), MS Access, Excel macro development.
• Business knowledge in Trade area
• System implementation experience of CGI
• Willingness to undertake travel within the APAC region

4. User Task (User Support)

• Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Experience in supporting big projects like core banking projects or bank industry projects
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region

5. Others

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) is advantageous.
• Strong communication and interpersonal skills to engage with stakeholders effectively.
• Willingness to travel within the APAC region as required
• Has experience working in banking projects or banking industry
• Able to commence work within short notice

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Main Activities and Tasks

• Organize and facilitate meeting including discovery sessions with stakeholders that fulfil the defined agenda, objective, timebox and capture action items.
• Gather business requirements from stakeholders and turn them into an exhaustive Business Requirements Documents and Functional Specificatons Documents ready for development.
• Work with the stakeholder to organize the product backlog to optimize business value including the prioritization of change request, enhancement, bug, etc.
• Analyze business processes and identify areas for improvement.
• Develop and maintain project plans, including timelines, deliverables, and resource requirements.
• Create and maintain project documentation, including business cases, user stories, and functional specifications.
• Manage client expectations and work with different parties in client organization to accelerate project progress.
• Perform data analysis and develop reports to support business decisions.
• Communicate project progress to stakeholders and project sponsors.
• Collaborate with cross-functional teams to implement solutions and ensure project success.
• Identify and manage project risks, issues, and dependencies.
• Support to develop and execute test plan and test case as well as manage the bug fixes process.
• Assist in the completion of the entire project life cycle from start to finish.

Knowledge and skills

• Strong analytical and listening skills.
• Strong organizational, planning, and problem-solving skills.
• Strong interpersonal skills, collaborating and team playing.
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Ability to translate business requirements into functional requirements
• Knowledge and use of Jira and Confluence

Experience

• Experience in gathering Business requirements for the last 2 years
• Experience working with government agencies is ideal
• Good exposure to Agile/Hybrid Software Development and Agile/ Hybrid Project Development is recommended
• Strong working knowledge of Jira, Confluence and Microsoft Office tools including Excel, PowerPoint, and Word is required
• Strong presentation skills supported by impactful Microsoft PowerPoint slides
• Knowledge in Project Management Tools, Figma, data analytics and graph drawing is a plus
• Ability to maintain good documents and artefacts is crucial, e.g., BRD, Meeting notes, Change Request register, test report, risk plan/log, etc

Purpose:

The Business Analyst, with a specific focus in driving Digital Transformation initiatives, plays a critical role in organizations by bridging the gap between stakeholders (like business users, management, and technical teams) to ensure that business requirements are effectively translated into digital solutions. The BA ensures that digital solutions meet the business needs and objectives of Digital Transformation.

Duties/Responsibilities (RE)

1. Requirements Gathering & Analysis:

· Work closely with business stakeholders to understand and document business needs, challenges, and goals for digital transformation.

· Translate business requirements into clear, actionable specifications that can be understood by technical teams.

· Analyze existing systems, processes, and workflows to identify inefficiencies and opportunities for digital improvement.

2. Business Process Mapping & Reengineering:

· Map current business processes and identify areas for improvement and automation using digital technologies.

· Work with cross-functional teams to evaluate and implement process improvements through digital tools such as automation, AI, cloud-based platforms and process mining.

3. Digital Solution Design and Implementation:

· Collaborate with technical teams to design and implement digital solutions (e.g., ERP systems, CRM platforms, cloud solutions, automation tools) that align with business objectives.

· Ensure that proposed solutions meet business requirements, are scalable, and offer long-term value to the organization.

· Assist in evaluating and selecting third-party vendors or technologies to support digital transformation initiatives.

· Ensure that digital solutions are thoroughly tested and validated against business requirements.

· Identify and resolve any issues or discrepancies during the testing phase to ensure successful implementation.

4. Change Management & User Adoption:

· Develop and execute user adoption strategies, including training materials, workshops, and support documentation.

· Act as a business champion for digital transformation, ensuring that all teams are on board with new technologies and processes.

5. Data Analysis & Reporting:

· Leverage data analytics tools to extract, analyze, and present data that drives decision-making and performance improvements.

· Assist in the development of dashboards, KPIs, and reports to monitor the success of digital transformation initiatives.

· Identify data trends and work with stakeholders to develop data-driven insights that enhance business performance.

6. Continuous Improvement & Innovation:

· Constantly evaluate the effectiveness of digital tools and solutions to ensure they continue to meet evolving business needs.

· Stay up-to-date with industry trends and emerging technologies, recommending new digital solutions or strategies to maintain a competitive edge.

· Adopt a culture of continuous improvement by identifying opportunities for further digitization or process optimization.

Pre-requisites (A)

· Candidate should possess at least a bachelor’s degree, preferably in Business Administration, Finance or IT. Master’s Degree is a plus

· Prior work experience of at least 1 year, or fresh graduates with an aptitude for research, data analytics and visualisation

· Responsive and responsible. A good team player who can also work independently and under pressure.

· Good communication skills, with ability to present / articulate data accurately and concisely in report and/or presentation form.

· Good analytical ability with business acumen. Is resourceful and able to research extensively to draw out the underlying trends and implications.

· Familiar with Agile methodologies

· Proficient in operating Microsoft Suite and Power Applications like Power BI or Tableau

Purpose of this Function:

Williams-Sonoma, Inc. is seeking a proven professional with Customs Compliance experience. You will part of a dynamic team that is responsible for ensuring corporate compliance to the rules and regulations of Customs and other government agencies while providing guidance to achieve lowest landed cost for a complex and broad product line.

The ideal candidate must have proven ability to think and perform strategically and will have at least 3 years’ experience in compliance role for a major retail company.

The performance expectations of this position include; acting with a sense of urgency while maintaining high compliance and due diligence, analyzing and determining root causes, thinking and planning strategically, elevating operational issues effectively and fostering positive communication between internal and external business partners.

Purpose of the Job:

Seek out and implement cost savings through Free Trade Programs and Duty Drawback. Establish review protocols for benefit analysis and risk mitigation. Develop and execute procedures and process to achieve greatest possible savings.

Key Responsibilities:

• Review/audit declarations from vendors that support duty free treatment of imported products under various Free Trade Agreements and obtain supporting documents related to these Free Trade Agreements.
• Assist customs team to review documentation and information related to customs compliance.
• Work with foreign vendors to resolve various import country compliance delays while working to improve overall data quality. Implement procedures to increase customs compliance.
• Develop and execute procedures that mitigate risk and demonstrate reasonable care standards for a global market.
• Define and implement metrics to demonstrate cost savings and promote cost savings opportunities.
• Establish & maintain relationships with both internal & external business partners such as suppliers, sourcing, finance etc. to facilitate success of operations & cost savings programs
• Keep current with changes in regulations and new regulatory obligations assumed through Global Expansion. Implement new policies and procedures accordingly.
• Work with global customs compliance team to manage US regulatory requirements related to CTPAT – Customs Trade Partnership Against Terrorism, Annual Notification Letter, and other trade programs.
• Other duties as assigned.

Who Will You Work With:

You will work with multiple stakeholders, both internal and external. Internally, this role will partner closely with WSGO teams, such as Global Inventory team, Supply Chain team, International Transportation, etc. Externally, this role will require close partnership with WSI’s Customs Compliance partners and suppliers.

Desirable Qualifications and Competencies:

• Three years minimum experience in working in a compliance role for a retail company.
• Demonstrated experience in effectively working across multiple functions to achieve results.
• Knowledge of rules and regulations that govern Free Trade Programs.
• Strong analytical and problem-solving skills and drive change based on findings.
• Excellent communication skills, ability to write, speak, and present effectively and persuasively with all levels of leadership and external partners.
• Good Leadership skills.
• Proficiency with Microsoft Office Tools –Word, Excel, PowerPoint.
• Knowledge of import and export regulations of other countries is a plus.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• Data Analysis: Monitor and analyze social media metrics and performance across various platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
• Reporting: Create regular reports summarizing key performance indicators (KPIs) and trends, presenting findings to the marketing team and stakeholders.
• Content Strategy: Collaborate with the content team to optimize posts for engagement and reach based on data insights.
• Audience Insights: Research and analyze audience demographics, behaviors, and preferences to inform marketing strategies.
• Competitor Analysis: Monitor competitor social media activities and industry trends to identify opportunities and threats.
• Campaign Support: Assist in the development and execution of social media campaigns, tracking their effectiveness and making recommendations for improvement.
• Social Listening: Utilize social listening tools to gauge brand sentiment and monitor discussions

As a System Analyst, your role is crucial in bridging the gap between business needs and technological solutions. You will analyze, design, and implement information systems that address complex business challenges and improve operational efficiency. Working closely with stakeholders and IT teams, you will identify requirements, define system specifications, and ensure the successful delivery of IT solutions.

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Data Analyst role is positioned to tap on the vast amounts of data available at Sembcorp Solar to better guide the organization in optimizing its operational and business processes. The role will reside within the Business Excellence Unit and will work on cross-functional projects.

KEY ROLES AND RESPONSIBILITIES

• Work with various departments within Sembcorp Solar to propose, develop and maintain automated data collection systems and pipelines across reporting lines.
• Provide stakeholders with accurate and relevant information through data-driven reports, visualizations, and presentations.
• Assist to identify and solve complex business problems by interpreting data trends and patterns.
• Develop statistical models and forecasts to support business planning.
• Continuously evaluate and refine existing data processes and methodologies to enhance data quality, integrity, and efficiency.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, Economics, or related fields.
• Demonstrable experience with data visualization tools like Tableau, Power BI, or matplotlib/seaborn in Python.
• Experience in data cleaning, transformation, and integration
• Experience working in cross-functional teams and collaborating with stakeholders from different departments.
• Proficiency in analyzing large datasets to extract meaningful insights.
• Knowledge of geospatial analysis and data-warehousing concepts can be advantageous.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Understanding of statistical methods and concepts such as hypothesis testing, regression analysis, clustering, and classification techniques.
• Ability to use statistical methods and tools to interpret data and solve analytical problems.
• Ability to understand business requirements, translate them into analytical tasks, and provide actionable insights to stakeholders.
• Capability to identify problems and develop creative solutions using data-driven techniques.
• Effective communication of findings through reports, presentations, and visualizations to both technical and non-technical audiences.
• Thoroughness in data analysis and ensuring data quality and accuracy in findings and reports.
• Familiarity with specific industry trends and metrics relevant to the solar PV industry can be advantageous.

Fresh graduates are welcome to apply. Candidates will be expected to share about projects previously delivered.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

• Understanding and analyzing customer requirements and other data/information.
• Analyzing current business processes and systems and suggesting improvements.
• Narrate the functional requirements.
• Designing solutions.
• Documenting technical requirements.
• Exploring, testing and implementing technology solutions.
• Doing research.
• Collaborating with stakeholders and collecting requirements from them.
• Identifying areas for improvement in the systems.
• Designing procedures to improve the existing systems.
• Assessing existing hardware and software scenarios, understanding the needs and providing recommendations for improvements.
• Suggesting best IT practices to be implemented.
• Training and support to users.

The list of Qualifications for Business Systems Analyst

• A graduation degree (preferably in IT related) supplemented by an advanced degree (preferred).
• More than five years of experience in an IT management position.
• Previous work experience in systems integration.
• Experience and proficiency in modern script and coding languages.
• Ability to handle multiple projects, prioritize them and meet all deadlines.
• Team building, managing and leadership competency.
• Superb organizational and communication skills.

Job Purpose:

The Market Intelligence Analyst is responsible for collecting and analyzing market data to provide insights that guide business decisions. This role will develop a deep understanding of the market / market size and segmentation, competitive landscape, customer needs, market trends, and emerging opportunities. The ideal candidate will be skilled in research, data analysis, and strategic reporting, with the ability to translate complex data into actionable recommendations for marketing, sales, product development, and executive leadership teams

Responsibilities:

• Market Research: Lead primary and secondary research to gather insights on market size, competitive positioning, customer preferences, industry trends, and emerging market opportunities. Market research into areas of new product development to support decisions into prioritizing new business areas for research development / business development.
• Competitive Analysis: Monitor and analyse competitors' activities, market share, strengths, weaknesses, pricing strategies, and go-to-market approaches. Provide regular competitor benchmarking reports.
• Customer Insights: Gather and analyse customer feedback, surveys, and behaviour data to understand customer needs and preferences. Collaborate with sales and marketing teams to ensure alignment with customer expectations
• Data Analysis & Reporting: Analyse data from various sources (e.g.,internal data, market reports, industry publications) to identify trends and opportunities. Present findings in comprehensive reports, dashboards, and presentations to key stakeholders.
• Strategic Recommendations: Use market intelligence insights to make data-driven recommendations on product positioning, pricing, go-to-market strategies, and marketing campaigns.
• Collaboration: Work closely with marketing, product, sales, and leadership teams to ensure market intelligence informs decision-making processes and strategy development.
• Forecasting & Trend Analysis: Stay updated on industry trends, economic shifts, and customer preferences. Provide accurate market forecasts and scenario planning to guide long-term business strategies.
• Vendor & External Partner Management: Collaborate with external research vendors and agencies to gather additional insights, manage research projects, and enhance the overall market intelligence function.
• Thought Leadership: Regularly share insights and knowledge within the organization, ensuring stakeholders are informed of relevant trends and competitive movements.

Requirements:

• Bachelor’s degree in Business, Marketing, Economics, or a related field.
• 1 -3 years of experience in market intelligence, market research, or competitive analysis, preferably in a B2B or technology environment.
• Strong analytical skills with the ability to synthesize large amounts of data into clear, actionable insights.
• Proficiency in data analysis tools (e.g., Excel, Power BI, Tableau) and experience with CRM and market research platforms.
• Strong communication and presentation skills, with the ability to present complex data to senior leadership in a clear and compelling manner.
• Knowledge of competitive intelligence practices and industry research methodologies.
• Experience in using databases, analytics tools, and research platforms (e.g., Gartner, Forrester, IDC, etc.).

PulseSync, a purpose driven Healthtech (IT/Technology) company, aspires to transform aged care for the future us where people can age better. We envision the eldercare sector being altruistically driven by personalized care; independent seniors that are frail-less and fearless of ageing, enjoying their golden years. Founded in 2007, PulseSync is strategically headquartered in Singapore, with a wholly owned subsidiary in Malaysia and committed to serve and transform the myriad of aged care providers such as nursing homes, day rehabilitation centres, senior care centres, home care providers, hospices, and care coordination agencies.

With the rapidly ageing population in Singapore and other countries, we are in an exciting growth phase, aspiring to contribute and enlarge our impact through innovation, technology and our domain strength. We are actively looking for like-minded and passionate professionals to join us as PRODUCT ANALYST (Software-As-A-Service).

As a PRODUCT ANALYST, you are expected to work in a high pace but fun, exciting and supportive environment and shall be constantly challenged to step out of your comfort zone, pioneer and try new ideas, acquire new skills and dabble in projects and pilot projects of different forms. Because of the multi-faceted role and myriad of exposures, you will have ample opportunities to try new things, attend professional courses/ workshops and work directly with end-users such as doctors, nurses, allied health professionals, etc. The boundaries to learning are only limited to the skills and potential of the individual.

What you'll be doing

• Work with Product Owner, Software Architect, Developers, Project Manager and customers/ end users (e.g. doctors, nurses, clinicians, administrators, IT Manager, etc.) on roadmap, enhancements and change requests in our market-driven product design process to strengthen our SaaS care management system
• Participate in requirement study, research, feasibility study, functional analysis and design phases, functional testing, user acceptance testing and end-user training
• Translate business requirements into detailed product or functional specifications, user stories and test cases that drive the software development process
• Collaborate with cross-functional teams, including sales, project management and technical support to align on product strategy, positioning, messaging, and go-to-market plans
• Perform technical and business impact analysis for modifications needed in existing web-based SaaS/SOA and bespoke applications to meet changing user requirements
• Assist in troubleshooting software applications and system issues
• Chance to participate in consulting and proof-of-concept/ pilot and other trailblazing/ meaningful projects

What we're looking for

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma in any field
• At least 3-5 solid years of relevant working experience, preferably working as product owner, product manager, functional consultant, business analyst, system analyst, IT analyst, product analyst, analyst programmer, etc.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear product specifications
• Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross functional teams and customers/ end-users (including doctors, nurses, social workers and healthcare professionals) regularly
• Enjoy solving real-world problems, software/SaaS product design and management
• Knowledge of software development lifecycles (SDLC) and familiarity with Agile/Scrum practices will be an advantage
• Excellent professional and working attitude
• Proficient with MS Office Applications (i.e. Word, Excel, PowerPoint, Project, Visio, etc.)

What we offer

At PulseSync, we are committed to providing our employees with a supportive, nurturing and rewarding work (and fun) environment. Apply for this position to find out more!

Note: This position is based in Singapore, and we regret that only shortlisted candidates will be contacted. Candidates, even fresh graduates who are less experienced (but demonstrate good potential and learning ability), may be considered for the Junior Product Analyst role.

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a System Analyst/Developer who is savvy in providing technical solutions to our clients. You would also work closely with the client’s User Task (EUC/RPA/Tools) team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Work closely with end users to identify pain points and propose suitable automation solutions.
• Develop tools for migration and operational processes.
• Clarify which tools need to be developed / revised based on the gap of the As-Is / To-Be system and business operation processes
• Development of migration tools (Migration data creation using Access, etc.), any other new tools in order to adapt with new operation processes
• Modify existing systems and implement new functionalities as required.
• Report issues related to the development and progress of daily activities to User owned EUC/RPA/Tools PIC
• Collaborate with stakeholders to ensure developed solutions align with business needs.
• Any other duties related to this role.

Requirements:

• Proficiency in MS Access, Excel macros, and RPA tools.
• System implementation and automation tool development experience in banking projects (trade-related preferred).
• Strong analytical and problem-solving skills to bridge user needs and technical solutions.
• Effective communication and stakeholder engagement abilities.
• Hands-on experience of using Access and Excel macro, UIPath(RPA)
• Business knowledge in Trade area preferred.
• Willingness to undertake travel within the APAC region
• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Able to commence work within short notice
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Hands-on experience interacting with users to gather and refine requirements.
• Strong focus on creating user-friendly and efficient automation tools.

• At least 5 years of working experience in IT systems / projects and involved in user requirement analysis, system analysis and system design including document preparation (such as functional specification, data mapping specification, etc.)
• Good knowledge of basic banking products such as loans, fixed deposit, current and saving account, credit cards and general ledger.
• Proficient in Microsoft Office applications e.g. MS Word, MS Excel, MS Power Point
• Experience in data integration and transformation
• Experience in banking IT projects, banking regulatory reporting / internal management reporting or finance data warehouse
• Basic skills in SQL
• At least 3 years experience in eliciting requirements and testing
• At least 3 years experience in analyzing data to draw business-relevant conclusions
• Familiarity with ETL process, Informatica and/or PL/SQL is advantageous

Position Purpose

1. To beef up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

2. To work with Product Managers and Operation users from all the regions (APAC/EMEA/NAR/India/Indonesia) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Responsibilities:

Direct Responsibilities

1. To ensure the business/operational objectives of the new business requirements are well defined via:

2. Performing systematic business analysis,

3. Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

4. Designing functional solutions & user workflows and documenting Functional Specifications.

5. To walkthrough requirement and proposed solutions to all stakeholders and get them reviewed and signoff.

6. To develop SIT/UAT/NRT scope and approach. To guide the Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

7. To validate SIT test results produced by the testing team to signoff.

8. To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by the development team.

9. Work closely with business teams to prepare and verify solution documents for Doc Trade based on the functional specifications.

10. Documenting/reviewing user manuals and release notes as required

11. Assist in providing tactical/strategic solutions for new client requirements

12. Assist in the conversion/migration exercise where necessary

13. For production defects, perform functional analysis and propose solutions.

14. Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

To participate in technical design reviews and contribute to improving the overall solution offered.

Technical & Behavioural Competencies

1. Strong functional & business analysis skills with the ability to communicate and bridge between business/operations & IT.

2. Good functional experience in Supply chain/Trade/Electronic invoicing applications. x Good team player with great commitment and attitude.

3. Good communication and coordination skills among multiple teams that are cross-cultural and cross country.

4. Ability to work independently.

5. Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

6. IT Design and development exposure is a definite plus.

7. Fluency with reading/speaking in Mandarin/Cantonese language is added advantage to liaise with North Asia stakeholders.

Specific Qualifications (if required)

Graduate degree in IT/Computer Science or equivalent

Minimum 6 years of experience in Corporate Banking environment with last 3-4 years as Trade Finance or supply chain Finance IT Business Analyst.

JOB SCOPE & JOB RESPONSIBILITIES

• Responsible for the planning, design, delivery, installation, testing and commissioning of building services and security systems.
• Works closely with clients, vendors, subcontractors, consultants and construction team to ensure timely project completion.
• Reviews M&E and security system design and coordinates with client for design approval.
• Manages field engineers, supervisors and sub-contractors.
• Monitor progress and quality of all M&E and security system works to ensure compliance to project and statutory requirements.
• Attending project meetings with clients, authorities, subcontractors and consultants.

JOB REQUIREMENT

• Degree in Mechanical or Electrical Engineering recognized by PEB Singapore.
• Five (5) years of experience in the planning, design, coordination, installation and testing & commissioning of ACMV, MEP, fire safety, security and electrical systems of large-scale complex commercial building projects.
• Proficiency in project management and scheduling software, with strong organizational and documentation skills.
• Strong knowledge of MEICA systems, including Security, Instrumentation, Control, and Automation, with familiarity with industry regulations and standards.
• Strong knowledge of relevant building services code of practices and Authorities requirement.
• Familiar with the use of Building Information Modeling (BIM) for construction.
• Excellent communication and interpersonal skills for effective collaboration across multiple teams and stakeholders.
• Able to work in a team environment.

About the role

Main support for field service engineers and business administrators both in SAP CRM and ECC, along with web-based applications. Attend field service business operations and strategic planning meetings to gain insight to issues and future needs. Work closely with field service business to determine business requirements and write functional requirement specifications in an appropriate level of detail.

A SAP CRM and ECC Systems Analyst with experience working with technical teams, configuration and tables. Solid experience in leading and conducting requirements gathering sessions with end customer. Provide a business process engineering perspective during design review for projects with a strong emphasis on reporting and dashboard requests based on SAP data (and other data sources). Own and perform integration testing and lead User Testing and identify resulting gaps.

• Recommends new insights and/or efficiency opportunities around business processes and reporting.
• Support moderate improvements and projects in SAP and web-applications.
• Works on and coordinate multiple SAP deliverables and related projects independently and in a team environment.
• Good testing and troubleshooting acumen for reporting enhancements, projects and issues.
• Documents all best known methods and provides support as needed. Experience in project roll-out in preparing test plans, training documents and conducting User Acceptance Testing (UAT).

Minimum Qualifications

• Bachelor's/ Master's Degree with work experience of 6 years.
• Strong analytical and statistical experience.
• Strong BI Reporting experience: MS Excel VBA & Macro programming, MS PowerBI, Power Query.
• Functional skills with SAP CRM and/or ECC systems.
• Superb communication, organization and problem-solving skills required.
• High level English language communication skill, oral and written at peer and to senior level management.
• Demonstrated accomplishments under complicated situations and constraints.
• Strong presentation skills
• Familiar with MS Office applications

Position Summary:

This role primarily supports SEA financial forecast and Business Finance activities. The employee will support various aspects of the

business financials to enable better decision making and improve the financial positions with analysis, management reporting, and

financial operations. The role also supports regional CSBG SOX coordination, process enhancement and audit closures.

Jub Duties & Responsibilities:

• Develop, analyze and business partnering with operations to present financial information in a timely manner to enable decision making and meeting the financial accountability of the organization to various stakeholders.
• Responsible in forecast inputs, analysis and period close journals of revenue, costs, spending to ensure high level of accuracy between forecast and actuals. Recommend financial solutions to improve profitability, AR collectability and ease of revenue recognition. Involve in Business Finance Operations, resolve issues that may implicate AR / Revenue recognition, including support to AR collection, GST issues, revenue rebate programs management.
• Compliance analysis and reporting relating to CSBG SOX compliance.
• Undertake streamlining projects and initiatives involving systems improvement, reporting improvement.
• Matrix accountability to respective supervisor.
• Any other duties as assigned by the Supervisor.

Qualifications:

• Accounting / Finance or Business Degree with Finance modules, or CIMA / ACCA equivalent.

Work Experience:

• At least 10 years of Finance / Accounting experience with > 5 years of recent experience in Analysis & at least 1-2 years handling audit / SOX tasks is preferred.
• Experience in supporting business finance operations (Revenue & Cost Recognition, manage rebate programs, AR collection, etc.). Proven track record of business finance analysis and executive reporting.
• Audit background strongly preferred and/or good knowledge of US GAAP and Singapore FRS.
• Noteworthy experience in leading systems improvement projects would be an advantage.

Requirements:

• Possesses strong inter-personal and communications skills. Out-going personality and successful examples in cross-functional collaboration, managing difficult work partners.
• Is meticulous and has a sharp eye for details. Efficient in time-management and able to prioritize in execution. Task accuracy is fundamental.
• Commands good oral and written English.
• Has ability to work independently, possesses good analytical and problem-solving skills.
• Good working knowledge of SAP (and/or Business Intelligence, BI analytics) preferred.
• Very strong in Microsoft Excel and Microsoft PowerPoint.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)