We are seeking a highly motivated IT Business Analyst to join our dynamic and growing Information Technology Department. The successful candidate will be part of a regional team responsible for managing a critical Regional Payment System that processes domestic payments for corporate customers across the region. This role plays a crucial part in ensuring the timely and quality delivery of system solutions to meet business needs.

Key Responsibilities:

• Collaborate with business units to elicit, review, and analyze business requirements for the payment system.
• Work with cross-functional teams to define integration requirements between different systems, identifying dependencies and potential impacts.
• Analyze and define detailed functional and non-functional requirements based on business needs.
• Monitor and manage risks and issues related to requirements, preventing scope creep.
• Collaborate with offshore test teams to translate requirements into test scenarios and cases, and validate test results before production rollout.
• Clarify and classify test findings, identifying defects and change requests, and work to resolve issues.
• Liaise with vendors and relevant teams to investigate issues, determine root causes, and implement workarounds and fixes.
• Manage defects and change requests, prioritize them with business units, and plan fixes or implementations.
• Provide Level 3 production incident analysis, resolve user queries, and handle change requests.
• Maintain up-to-date knowledge and documentation of application features and processes, acting as a subject matter expert.

Job Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience with a focus on Payments implementations, with expertise in business analysis methodologies and frameworks.
• Strong domain knowledge of Asia-Pacific payment systems (e.g., RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll, etc.).
• In-depth knowledge of the ISO20022 payment standard and SWIFT messaging.
• Experience with Bancs Payments products is preferred.
• Familiarity with project management principles and change management processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience with the software development lifecycle (SDLC) and Agile methodology.
• Knowledge of Java/J2EE, Oracle DB, SQL, Unix/Linux, and IBM WAS is a plus.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Job Overview:

The Business Revenue Analyst (Team Leader) will play a crucial role in optimizing revenue for the car rental company by analyzing and interpreting data related to pricing, demand, market trends, and fleet management. The role will focus on identifying opportunities for revenue growth, improving profitability, and supporting strategic initiatives through detailed analysis and forecasting. This analyst will work closely with cross-functional teams, such as Sales, Marketing, and Fleet Operations, to align strategies and drive data-informed decisions.

Key Responsibilities:

1. Revenue Optimization & Forecasting:

o Develop and maintain revenue management models to optimize pricing and fleet utilization.

o Analyze demand patterns, market trends, and pricing strategies to maximize rental income.

o Create and update forecasts for revenue performance and fleet utilization.

2. Data Analysis & Reporting:

o Generate and distribute regular reports on key revenue metrics, including occupancy rates, pricing effectiveness, and market positioning.

o Provide insights into performance drivers and identify revenue risks and opportunities.

3. Market & Competitive Analysis:

o Conduct market research to assess competitive positioning and industry trends.

o Evaluate the impact of external factors, such as seasonality, special events, and economic shifts, on rental demand and pricing strategies.

4. Strategic Pricing:

o Assist in developing dynamic pricing strategies based on data-driven insights.

o Monitor competitor pricing and recommend adjustments to remain competitive while maximizing profitability.

5. Collaboration & Strategy Development:

o Work with Sales, Marketing, and Fleet Operations to align revenue strategies and initiatives.

o Support the implementation of promotional campaigns and assess their impact on revenue.

6. Performance Analysis & Continuous Improvement:

o Track and analyze the performance of revenue management strategies.

o Recommend process improvements to enhance efficiency and profitability.

Required Qualifications:

• Bachelor’s degree in Finance, Business, Economics, or a related field (Master’s degree preferred).
• 4-5 years of experience in a evenue management, financial analysis, or data analytics role within the car rental or transportation industry.
• Proficient in data analysis tools, such as Microsoft Excel, and data visualization software (e.g., Tableau, Power BI).
• Strong analytical and quantitative skills, with experience in building financial models.
• Understanding of demand forecasting, dynamic pricing, and market segmentation.
• Excellent communication skills, with the ability to present complex data in an understandable way.
• Knowledge of HP Loan ACT and NON-ACT accounts, including the management and assessment of active hire purchase loans, as well as the evaluation and handling of non-active or settled accounts. Skilled in analyzing loan performance and ensuring compliance with financial regulations and company policies.

Desired Skills:

• Experience with revenue management systems used in the car rental or transportation industry.
• Familiarity with car rental operations and market dynamics.
• Knowledge of fleet management principles and their impact on revenue.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Senior/Analyst – Research & Data Analytics

Our client is building a Data Analytics and Research team. It's a great opportunity to provide actionable insights that inform organizational strategy and decision-making.

The Responsibilities:

• Lead, conduct in-depth research and data analysis initiatives
• Interact with business stakeholders to understand business data and analytics requirements and identify data-driven opportunities
• Responsible for explores information from multiple diverse sources, analyzing data and gain insights into intelligence that is actionable
• Design and develop databases, spreadsheets, and analytical tools for data tracking and interpretation
• Identify and uncover new insights, trends & patterns, and communicate and discuss with key stakeholders
• To build sustainable processes and constructs models to support the expanding data volumes and ensuring data quality & accessibility
• Regular review and validate for continual improvements and ensure the business value has been met

The Requirements

• Bachelor’s degree in Finance, Accounting, Statistics, Business or related field/equivalent experience
• Over 3 years’ experience in Research and Data Analysis.
• Familiar with data visualization and reporting tools such as Tableau, Power BI, Qlik Sense
• Ability to work on multiple projects involving multiple senior stakeholders concurrently
• Strong presentation and communication skills
• Team player with good interpersonal and problem solving skills
• Strong analytical skills and able to work under tight timelines
• 2 positions available

Office Location: Central

Kindly indicate your current/last salary details and also your notice period

Interested candidates kindly forward your CV to [email protected] (Dorothy Ma Li, Reg No: R1769176).Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Location: Raffles Place

- Manage AML/CFT risk

- Analyze customer profiles and assess ML/TF risks.

- Recommend and implement risk mitigation plans.

- Process priority compliance requests and review Suspicious Transaction Reports (STR).

- Conduct Standard/Enhanced Customer Due Diligence reviews.

- Handle customer exit processes and stakeholder engagements.

- Track activity progress and update reports.

- Provide AML advisory support and participate in risk management projects.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Any other ad-hoc duties.

Qualification:

• Degree in Business/ Admin/ Account/ Finance

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Compliance Product Senior Analyst - Hybrid (Internal Job Title: Compliance Product Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Serves as a function/business/product compliance risk senior analyst for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported function/business/product and guidance on function/business/product rules/laws.

In this role, you’re expected to:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Assist with regulatory inquiries and/or examinations.
• Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Supporting the business in performing timely compliance reviews of new transactions and/or products.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any rules and rule changes and implementing policies, procedures or other controls necessary to comply with the rules/regulations
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Working Knowledge of Compliance laws, rules, regulations, risks and typologies in the supported function/business/product
• Excellent written and verbal communication skills
• Must be a self-starter, flexible, innovative and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
• Excellent project management and organizational skills and capability to handle multiple projects at one time
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge in area of focus
• Relevant certifications desirable
• Bachelor’s degree; 5-7 year's' experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; Advanced degree a plus

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

CONFLICTS RESOLUTION GROUP

The Conflicts Resolution Group (CRG) evaluates a wide range of the firm’s business activities, including advisory, financing, principal investing, lending and certain other activities, in order to identify, assess, and manage actual or perceived conflicts of interest resulting from the firm’s new and existing roles, positions, and responsibilities, as well as reputational risks. CRG determines from a conflicts of interest perspective whether the revenue businesses may continue to pursue a transaction (subject to further review by CRG and other control functions and committees) and may impose limitations or conditions which are monitored by CRG. In doing so, the CRG helps to protect the firm’s client relationships, safeguard confidential information, mitigate reputational risk, and ensure that we are able to fulfill our responsibilities to clients prior to accepting a role and over the course of our engagement.

A role in CRG offers an exceptional opportunity for professional development for a person interested in financial markets and firmwide business activities who has the capacity to appreciate the complexities of risk management in the space.

This position will work as part of the CRG team across Asia Pacific with responsibility for coordinating conflict clearance. Upon joining the team, candidates can expect a challenging and rewarding role with a steep-learning curve that requires consistent focus and follow-through, a vigilant attention to detail and provides exposure to regional and divisional leadership. Responsibilities include, but are not limited to:

• Liaising with business units (including Global Banking & Markets, Asset & Wealth Management) to gather relevant details and initiate conflict checks for situations requiring clearance
• Analyzing transactions, researching companies and identifying potential issues during due diligence of conflict checks
• Reviewing GS investments, trading positions and exposures as part of the conflict checking process
• Working closely with global members of the CRG, as well as other control groups such as Legal, Compliance, Business Intelligence Group, to collect relevant feedback and identify and resolve issues arising during the conflict check process while managing deal teams’ expectations around outcome and turnaround time
• Helping to create solutions to appropriately navigate potential conflict issues
• Carefully monitoring the status of opportunities and proactively flag any issues that may arise post completion of the conflict check process
• Maintaining the CRG’s proprietary database which documents and tracks situations cleared or pending clearance

Basic Qualifications

• Bachelor’s degree required
• Strong organizational skills and high attention to detail, with the ability to process and analyze high volumes of information
• Demonstrable ability to manage multiple projects in an efficient manner and bring them to a timely completion
• Ability to operate in fast-paced environment with high sense of urgency / multi-tasking skills
• Ability to work in close consultation with others as part of a small team that is spread across 4 countries in the Asia Pacific region, and interact directly with a global group of professionals throughout the firm including senior leadership and across time zones
• Excellent communication skills (verbal and written) and ability to document information in a clear, precise and efficient manner
• Strong sense of discretion with respect to highly confidential information
• Proactive and self-motivated with a strong work ethic

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2024. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Business Analyst (Banking/Central/1 Year Contract/ Up to $4500)

Responsibilities:

1. Basic knowledge or understanding in Credit Card and Card Rewards processing.
2. Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.
3. Efficient planning skills and an ability to adhere to deadlines.
4. Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.
5. Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.
6. Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.
7. Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.
8. Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.
9. Arrange with business teams and stakeholders for live verification.

Requirements:

• Bachelor's Degree in Business Administration, Finance, Information Technology, or a related field
• Knowledge of Credit Card and Rewards Processing: Basic understanding of credit card systems and rewards program mechanisms, including familiarity with related terminology and workflows.
• Attention to Detail and Efficiency: Strong attention to detail, with the ability to work meticulously and efficiently in a fast-paced environment to support user requests and testing needs.
• UAT Planning and Execution Skills: Experience in creating and managing UAT test plans, including developing test scopes, scripts, data, and conducting end-to-end testing of rewards campaigns.
• Stakeholder Communication and Issue Resolution: Skilled in communicating UAT progress and issues, with the ability to liaise effectively with technology partners and stakeholders to ensure timely resolution and status updates.
• Collaboration and Implementation Support: Proven ability to work collaboratively with technology, business, and operations teams to support system implementations, including setting up campaign parameters and arranging live verifications

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley is seeking a KYC Analyst for a 12 month contract assignment with a possibility to extend or to go perm!

Key Responsibilities:

• Conduct comprehensive client due diligence to verify and uplift clients' SOW corroboration.
• Review and validate beneficiary information, including full name, date of birth, place of birth, nationality, source of wealth, and occupation.
• Utilize trusted industry sources to gather and analyze data relevant to client profiles.
• Identify and escalate anomalous or suspicious activities to the client or legal support teams for prompt resolution and risk mitigation.
• Maintain accurate and up-to-date documentation of all due diligence findings and actions taken.

Qualifications:

• Bachelor’s degree in finance, business administration, or a related field.
• 2+ years of experience in client due diligence, anti-money laundering (AML), or related compliance roles.
• Strong understanding of regulations regarding PEPs, sanctions, and adverse media.
• Exceptional analytical skills with the ability to interpret complex information and identify potential risks.
• Proficient in using various technology platforms and research tools for data gathering and analysis.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Any other ad-hoc duties.

Qualification:

• Min Degree in Business/ Admin/ Account/ Finance
• Min 1 to 2 years of pricing / costing exp

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities (Manual Testing):

· Perform User Acceptance Testing (UAT), writing test cases, reporting defects and updating results.

· Able to understand business requirements/functional requirements and translate them into test cases.

· Able to execute test scripts, raise defects in tracking system (e.g. Jira) and follow through on defect resolution.

· Able to collaborate with business and technology team to ensure effective end to end testing.

· Experience in performing UAT testing or Business Analyst is preferred.

· Strong communication skills both written and verbal.

· Strong analytical skills.

· Attention to details.

· Knowledge or have experience on Test Cases Automation will be an added advantage

· Certified Tosca Test Design Specialist or Automation Specialist will be an added advantage

· Experience in writing testing SOP or setup/manual guide.

· Experience in System Testing

- SOP Writing (Work with Business users to come out with a deck for end users to follow a step by step activity to be done for some of the functions that are implemented)

- Set Up Production User Manual Guide (Production users are able to use the guide based on testing in UAT environment and help them in doing the same in production environment)

Knowledge in at least on one of the following would be advantageous:

- Electronic Banking (e.g. internet banking)

- Channels Banking (e.g. File transfer service, SWIFTnet)

- Payments (e.g. Domestic Wire, Cross Border Wire, G3 Bulk Payment, G3 FAST)

- Liquidity (e.g. Sweeping and Pooling)

- Statements (e.g. MT940, Camt)

- CASH MANAGEMENT, CORPORATE TRANSACTIONS

- APIs

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Human Resource (HR) Manager to handle our HR operations and act as a strategic partner to the business units, providing expert advice on HR matters and aligning HR practices with the organization's strategic objectives.

Key Responsibilities:

Strategic Partnership:

• Partner with business leaders to understand business goals and challenges, providing HR solutions that align with business strategies.
• Develop and implement HR strategies and initiatives that support the business objectives and drive organizational success.

Employee Relations:

• Act as a point of contact for employees on HR-related issues, addressing concerns and resolving conflicts.
• Promote a positive work environment and foster employee engagement through various initiatives.

Change Management:

• Support organizational change initiatives by providing guidance on change management practices and communication strategies.
• Ensure smooth transitions during restructuring or reorganization processes.

Learning and Development

• Identify training needs and collaborate with learning and development teams to deliver relevant programs.
• Facilitate leadership development and succession planning to build a strong talent pipeline.

Compliance and Policies:

• Ensure compliance with local employment laws and regulations.
• Develop and update HR policies and procedures to ensure they meet legal requirements and best practices.

Data and Analytics:

• Utilize HR metrics and data analytics to provide insights and recommendations for improving HR practices and business performance.
• Prepare and present reports on HR-related metrics to senior management.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or related field. A Master's degree or HR certification (e.g., SHRM-SCP, CIPD) is a plus.
• Proven experience as an HR Manager / Business Partner or similar role, with a good understanding of HR best practices and business acumen.
• Strong knowledge of Singaporean employment laws and regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Proficient in HRIS systems and MS Office Suite.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance

Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures

Planning routes and meeting delivery schedules

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems