• Experience in an international setting with high adaptability
• In depth understanding of China’s laws (GRC)
• People Manager role with a strong track record in leadership

about the company
Our client is a multinational company and they are a prominent player in the industry, renowned for its extensive brand portfolio, commitment to quality, and dedication to sustainability and social responsibility.

about the job

• Develop, govern and enforce cybersecurity policies, standards, and guidelines to ensure robust security practices.
• Lead evaluations of security and privacy risks, coordinating swift responses to suspected cyber incidents/events.
• Monitor cybersecurity risks and report findings to relevant technical and business executive committees.
• Manage the Information Security GRC team, focusing on all cybersecurity aspects within the designated region, domains, and tech portfolio.
• Proactively drive risk reduction initiatives within the defined scope.
• Ensure effective security measures within the scope of assigned regions, domains, and technology areas.
• Collaborate on cyber strategy and roadmap creation for long-term security goals.
• Drive compliance with internal standards and regional cybersecurity regulations, both internally and externally.

skills and experience required
Minimum of 10 years' experience in Governance, Risk, and Compliance (GRC), with a solid understanding of cybersecurity frameworks such as ISO 27001, SOC 2, MITRE ATTACK, and NIST, as well as expertise in penetration testing and security audits.

Cloud Security and consulting background would be high preferred.

Skilled in managing incident response, evaluating cybersecurity risks, and conducting vulnerability assessments.

Proven ability to lead a team, with a track record of managing at least 2-3 direct reports.

Experience working in a regional setting, with the ability to navigate diverse regulatory environments and cultural considerations.

Whats on offer
The permanent opportunity for an Information Security & Risk Governance Lead (GRC), will pay a salary range of $15,000 - $ 17,000 plus benefits. This opportunity offers hybrid working arrangement.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

• According to the company’s long-term vision, formulate and integrate cybersecurity strategies into a companywide strategic plan by collaborating with cross-functional teams to design and implement secure infrastructure and application solutions
• Understand expectations of the company regarding continuous growth, establish concrete goals, and create mid-term strategies to achieve goals
• Drive the Global Cyber Defense Strategy, maintain ready forces and capabilities to conduct cybersecurity operations
• Anticipate future internal and external trends and implications and create appropriate cybersecuritymeasures
• Build understanding of cyber threats in each level. Develop detection & protection measures continuously, lead the technical solution implementations to be prepared to defend Santen from disruptive or destructive cyberattacks
• Ensure the security incident management process are executed properly by all parties by tracking the resolution process and making sure the known issues are addressed according to risk management methodology
• Lead the monthly operational meetings between SOC team and Santen, improve the overall process and ensure the KPIs are achieved
• Verify and continuously improve the Recovery Process performed during or after a security incident to ensure that it meets business requirements and is effective and practical
• Manage the Major Security Incident Management process, under Global Head of Information Security,and guide/train different stakeholders, including SOC team, DIT leaders and technical managers
• Support the Disaster Recovery and Business Continuity framework, initiatives, and execution
• Improve Santen’s cybersecurity maturity level by increasing overall awareness and providing security advice/insights on technical requirements to DIT and non-DIT leaders (both Information Systems and Industrial Control Systems global leaders)
• Lead global programs & project implementations, planning the delivery of risk mitigation solutions and answering technical questions, reviewing current security measures, recommending enhancements, and identifying areas of security weakness
• Perform technical risk assessments (IT & OT) of all new global solutions and third parties, identify potential gaps and make sound recommendations for mitigating the risks on a global scale
• Implement the Internal Cybersecurity Framework to support the state-of-art technologies and Santen regulatory and organizational requirements (ISO 27001, NIST, Data Privacy Laws)
• Implement and improve the Global Vulnerability Management Program focused on reducing the risk presented by vulnerabilities in Santen environment by continuously performing three core steps: Discovery, Reporting and Remediation
• Guide the technical teams (Global IT Infra, Regional IT Infra and Application teams, critical third parties) to make sure vulnerabilities are mitigated on a timely manner, perform the escalations on time
• Manage the global vulnerability scan and penetration test exercises
• Manage the relationship and contracts with the external suppliers to obtain the best value for Santen
• Determine the need for covering the risks on company’s threat landscape and continuously search for the most strategic product & services to deliver the needed capabilities
• Keep track of changes in Santen’s business, threat landscape, product innovations and rebalance according to the risk appetite
• Build and maintain robust partnerships with market leaders (e.g. Gartner, ISF) to deter shared threats in our industry
• Build close partnerships and implement efficient internal processes with business and technical teams to detect and mitigate threats before they can be exploited
• Lead projects to implement new cybersecurity solutions or frameworks by developing business cases or conducting opportunity studies when needed
• Understand projects and services specificities in a multi locations environment with many remote management situations
• Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs/SLAs in place or to be developed
• Maintain good working relationships with internal stakeholders globally, especially with Digital & IT management
• Support his/her Digital & IT peers in charge of infrastructure, service operations and business applications to provide the right information security advice or solutions allowing them to provide the contributions to business domains
• Manage the suppliers by defining clear guidelines and objectives, relying on KPIs in coordination with the governance in place. Challenge organization and governance in place to verify the company is obtaining best value and that vendors are meeting our information security needs and requirements
• Develop and own the budget proposal for the cybersecurity domain in accordance with the company guidance on budget directions
• Ensure financial governance and efficient use of resources to meet business objectives.
• Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
• Perform ongoing security maturity level assessment to evaluate the effectiveness of security controls and explain the effectiveness to project teams, business stakeholders and senior management

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Description

1) Process Support:

- Keep up to date with latest procedures, forms and templates

- Assist to raise requests, complete forms, obtain approvals, etc. as required by process

- Track timeline and actions according to plan

- Coordinate and follow up to meet timelines

- Organize and file documents

2) Department Asset Inventory Management:

- Document purchases

- Regularly report expiries in advance and expenses against budget

3) Department Budget Record:

- Populate budget items

- Document submitted and approved budget

- Document allocation method and allocation

4) Department Initiative/Program/Project Tracking:

- Document all initiatives, programs, projects

- Record status in regular department meetings

5) Department Visitor Management:

- Manage access and refreshment if required

- Receive and bring visitors to meeting area

6) Department Communication Management:

- Regularly check department mailboxes, emails, tickets to ensure timely response

- Coordinate and schedule department meetings

- Manage and distribute Work From Home/Office schedule

7) Department Reporting:

- Assist in compiling committee and board reports

- Note and remind presenters of reporting schedules

8) Process Improvement:

Constantly look to enhance current process with better tools or methods

Job Requirement

• Proficiency in MS Office (Word, Excel, PowerPoint) and other office software
• Strong written and verbal communication skills
• Good time management and prioritization skills
• Preferably has experience working with cross-geographical teams
• Proven experience as an administrative assistant or similar role
• Diploma or equivalent
• Proactive
• Keen to learn
• Has an eye for detail
• Willing to share and collaborate

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a detail-oriented and highly organized individual as a Bank Operations Technology Coordinator, to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.

In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately. Your role is essential to maintaining smooth operations for network infrastructure deployments and supporting the hosting environment's needs.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Qualifications

• Experience: At least 1 year of relevant experience in logistics coordination, vendor management, or similar roles, preferably in a network, IT, or data center environment.
• Education: Bachelor’s degree in Business, Logistics, Information Technology, or any other field

Skills & Abilities:

• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Experience working in data center or network infrastructure environments.
• Knowledge of industry-standard logistics practices and shipping methods.
• Familiarity with vendor management and procurement processes.
• Experience in coordinating equipment deliveries in high-security environments.

Working Conditions

• Office and data center environment.
• Occasional travel to data center locations may be required.
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

The Legal Counsel will provide practical, business oriented legal advice to a fast-paced and global demanding business.

The role of the Legal Counsel will be to review, draft and negotiate contracts and support the business on all legal aspects in an ever evolving and growing company.

• Preparing, reviewing and negotiating sell-side complex IT contracts for software licensing (and related services) and partnership agreements in collaboration with various teams across the Asia-Pacific region; assisting in reviewing and responding to customer requests for proposals.
• Building close cross-functional relationships and working closely with with various teams across the organization to support the business, obtaining and maintaining a solid knowledge of the company’s business, and being able to communicate effectively and develop strong working relationships with senior management and business colleagues.
• Having strong subject matter expertise on complex legal terms and complex agreement structures (including intellectual property, licensing, indemnity, liability, identifying revenue impacting terms, data protection and other rights and obligations) required to ensure compliance within company policies and guidelines.
• Balancing competing priorities of constituencies as compared to business needs and using astute judgment as to when to seek executive-level direction.
• Monitoring and incorporating changes in laws and regulations across the Asia-Pacific region and ability to learn and apply new substantive areas of law to daily practice.
• Being highly self-directed and proactive - proactively identifying needs or potential legal issues, proposing solutions, and effectively executing on the solution.

What you offer

• Good knowledge and work experience in the area in the area of civil law and in particular contract law and corporate law;
• Affinity with ICT, Telecom, Privacy/data protection is a distinct advantage;
• Strong verbal and written communication skills in English, Chinese (Mandarin) is a distinct advantage.
• Bachelors degree (or equivalent) and 3 - 5 years of experience in related field
• Good communication and interpersonal skills
• Ability to work well under pressure

If you're interested in this role, click 'apply now'

If this job isn't quite right for you but you are looking for a new position, please contact us @ + 65 6645 4540 / [email protected] for a confidential discussion on your career.

License No: 11C3510 / EA Reg ID: R1658237

The Legal Counsel will provide practical, business oriented legal advice to a fast-paced and global demanding business.

The role of the Legal Counsel will be to review, draft and negotiate contracts and support the business on all legal aspects in an ever evolving and growing company.

• Preparing, reviewing and negotiating sell-side complex IT contracts for software licensing (and related services) and partnership agreements in collaboration with various teams across the Asia-Pacific region; assisting in reviewing and responding to customer requests for proposals.
• Building close cross-functional relationships and working closely with with various teams across the organization to support the business, obtaining and maintaining a solid knowledge of the company’s business, and being able to communicate effectively and develop strong working relationships with senior management and business colleagues.
• Having strong subject matter expertise on complex legal terms and complex agreement structures (including intellectual property, licensing, indemnity, liability, identifying revenue impacting terms, data protection and other rights and obligations) required to ensure compliance within company policies and guidelines.
• Balancing competing priorities of constituencies as compared to business needs and using astute judgment as to when to seek executive-level direction.
• Monitoring and incorporating changes in laws and regulations across the Asia-Pacific region and ability to learn and apply new substantive areas of law to daily practice.
• Being highly self-directed and proactive - proactively identifying needs or potential legal issues, proposing solutions, and effectively executing on the solution.

What you offer

• Good knowledge and work experience in the area in the area of civil law and in particular contract law and corporate law;
• Affinity with ICT, Telecom, Privacy/data protection is a distinct advantage;
• Strong verbal and written communication skills in English, Chinese (Mandarin) is a distinct advantage.
• Bachelors degree (or equivalent) and 3 - 5 years of experience in related field
• Good communication and interpersonal skills
• Ability to work well under pressure

If you're interested in this role, click 'apply now'

If this job isn't quite right for you but you are looking for a new position, please contact us @ + 65 6645 4540 / [email protected] for a confidential discussion on your career.

License No: 11C3510 / EA Reg ID: R1658237

Technology Risk is a specialised field within technology consulting that focuses on identifying, assessing, and mitigating risks associated with an organisation's technology landscape. In today's highly digitised world, businesses heavily rely on technology to drive innovation, enhance operational efficiency, and deliver seamless customer experiences. With the prevalent use of technology comes a corresponding rise in risks, such as cyber threats, data breaches, system failures, regulatory non-compliance, and operational disruptions.

As part of the Technology Risk practice, you will collaborate with a dynamic team of experienced consultants and engage with our clients from different sectors, addressing their technology risk challenges and implementing robust risk management strategies. This role offers extensive learning opportunities, exposure to diverse projects across different geographical locations and emerging technologies, and the chance to contribute to shaping the risk landscape for our clients while helping them navigate the digital landscape with confidence.

What you will do:

As a Technology Risk consultant, your role will encompass a diverse range of responsibilities aimed at mitigating technology-related risks:

• You will be involved in end-to-end technology risk engagements; working alongside team members from various functions to overlay point-of-views (POVs) and industry insights via research and analysis; and formulate solutions and recommendations to address clients’ needs, challenges and risks.
• Support the assessment of technology risks and evaluate the design and operation of controls related to complex IT environments and systems against KPMG’s frameworks, regulatory and third-party frameworks; and assist in the development of risk-based IT internal audit programmes.
• Participate in the planning and execution of engagements; and close out engagements by producing high quality documentation and reports.
• Identify and communicate value-adding recommendations on technology risk and control management issues, as well as performance improvement opportunities for clients.
• Use advanced tools and technology to analyse and review data.
• Attend meetings with clients to define problem statements, analyse key priorities/issues; and collaborate with team members to conduct workshops, develop responses to client enquiries and ensure timely reporting.
• Assist the management team with business development activities, including formulating KPMG’s offerings and propositions, proposals, presentations and publications.
• Collaborate across global and advisory teams in technology consulting, cyber security, internal audit, and deals advisory to deliver holistic solutions and POVs to clients.

Who you are:

• Possess recognised tertiary qualifications in Computer Science, Information Technology, Information Systems, Computer Engineering, Accountancy/Commerce/Business, or related disciplines.
• First-hand experience of 1 to 2 years in IT audit/assurance, or IT advisory; experience in any of the following areas will be advantageous: IT Risk and Compliance, IT Governance, IT Internal Controls, IT Audit.
• Certifications such as CISA, CISSP, CCSP or equivalent will be advantageous.
• Good knowledge of the system development lifecycle, information security, IT management, ability to learn emerging methodologies, technologies and new skills quickly.
• Self-motivated individual with inquisitive, innovative and resourceful mindset, able to work under pressure with changing priorities.
• Strong analytical and problem-solving skills, demonstrated interpersonal, organisational, presentation and report writing skills with attention to details.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Senior/Consultant (Manufacturing Science and Technology)

Responsibilities:

· Perform risk-based commissioning, qualification and validation service for pharmaceutical and biopharmaceutical clients on one or more of the following areas:

o Process Equipment

o CIP / SIP

o Process Manufacturing and related business processes including Quality Operations and Supply Chain Operations

o Method validation (analytical chemistry, biochemistry, microbiological)

o Enterprise system (LIMS, QMS)

· Develop risk assessment, system impact assessments, protocols and reports that support the qualification and validation requirements in the industry.

· Develop validation protocols using a science and risk -based approach that meets regulatory requirements and industry best practices.

· Review, analyse, interpret, and summarize system and process performance data of executed activities for report and presentation to management.

· Investigate deviations, write investigation reports and create summary reports.

· Exercise good judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Professional Skills and Experience:

· At least Bachelor’s degree in technical discipline such as Engineering or Science or with experience relevant to the Job Description. Graduates of related discipline may also apply.

· 3 or more years of experience in several functions in pharmaceutical industry: commissioning, qualification, validation, quality systems, quality operations, manufacturing, engineering, technology transfer.

· Foundational understanding of ICH Q7, Q8, ICH Q9, ISO 14644, ANSI Z1.4 and other regulatory requirements preferred

· Experience with investigations into manufacturing / laboratory deviations and determination of product impact potential, root cause and corrective/preventive actions.

· Knowledge of Validation Lifecycle approach (URS, FAT/SAT, commissioning, I/O/PQ Protocols, etc), guidelines, international regulatory requirements and other industry best practices.

· Preferred to have experiences in multiple CQV discipline (such as CIP, SIP, process, utility, equipment, automation, computer system, lab system), preferably with advanced technical knowledge in one or more discipline.

· Preferred to have experience interacting with or creating material for management and regulatory agencies.

· Ability to communicate quality and risk-related concept to technical and non-technical audiences

· Good organizational skill and ability to work independently

· Good written and oral communication skills, presentation, and data analytics with center of excellence

· Demonstrated ability to work as both a team player and independently

· Good organizational skills and ability to follow assignments through to completion and meet timelines with commitment to task and attention to detail

· For candidates from QC background, prefer to have experience in one or more of the following areas:

o Good Aseptic technique.

o Qualification of Laboratory Information Management System (LIMS) and/or MODA-EM including an ability to troubleshoot the system.

o Designing and conducting test methods validation (sterility test, disinfectant test, etc.)

Offering:

· Consulting roles with international healthcare clients in strategically relevant projects.

· Working in a professional consultancy environment together with a highly motivated team.

· Opportunity to take on leadership responsibilities and to help shape our organization.

· Excellent career development and growth opportunities in a growing premier consulting organization.

· Structured training program and peer mentoring system to support competence and personal growth.

(Halal Conversion and Management, Training and Inspection/Audits)

Compliance Processing Officer [ Halal Food Cert ]

• Working Days: 5 Days [Monday - Friday]
• Working Hours: 8.30am - 5.30pm
• Salary: $2,400 - $2,800 + AWS + VB
• Location: Near Clarke Quay MRT

Requirements:

• Diploma in Food Science & Technology, Chemistry and other science-related fields
• Preferably 1 year working experience
• Able to travel locally.

Summary:

This role is supporting the company’s compliance program and services, including Halal Conversion and Management, Training, and Inspection/Audits. These positions require a combination of independent project work, compliance monitoring, and client-facing activities. Responsibilities include performing periodic audits, investigations, and hands-on service delivery, while also contributing to service development through a mix of on-the-job learning and formal training.

Responsibilities:

• Prepare detailed audit and investigation reports that highlight areas of non-compliance and associated risks.
• Document all compliance activities using designated checklists and databases according to company policies and workflows.
• Conduct timely follow-ups with clients, close audits efficiently, and ensure findings are resolved.
• Perform compliance audits and monitor various Halal operations.
• Maintain and organize both electronic and hard copy files and records.
• Prepare and process documents for submission to relevant authorities, ensuring timeliness.
• Continuously engage and communicate with clients and authorities as necessary for applications.
• Monitor audit activity schedules and provide thorough follow-up, including reviews of client corrective actions.
• Provide administrative support and contribute to project committees.
• Communicate proactively with clients via phone, email, and face-to-face meetings to gather feedback and information.
• Undertake any other assignments and tasks as required.
• Any other assignments and tasks given

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.