Senior Customer Care Consultant (One-Stop Information & Service Centre)
Full-time
Senior Executive
11 months ago
[What the role is]
The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service c..
[What the role is]
The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, as well as leverages service technology and supports customer digital adoption.
[What you will be working on]
As a Senior Customer Care Consultant under the OSISC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Centre. You will also support the digitalisation efforts of the Centre, and be involved in service-related projects.
[What we are looking for]
- Pleasant disposition and positive attitude.
- Experience in frontline Customer Service will be an added advantage.
- Service-Oriented.
- Team player with good interpersonal and communication skills.
- Possess initiative and ability to work under pressure.
- Proficient with Microsoft Office.
- Able to work in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
- As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Senior-Customer-Care-Consultant--One-Stop-Information---Service-Centre-_JR-10000022099
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