Position Summary:

We are seeking a highly qualified candidate with proven experience in the finance, healthcare, and public sectors. Your expertise in presales, client delivery, and achieving successful outcomes will be critical to our team's success. Ideally you will have 15+ years of experience in Presales, consulting, and Business Development.

You will excel in conducting presales assessments of key client processes, effectively documenting “as-is” and “to-be” workflows. Your ability to design and present integrated automation solutions to potential and existing clients will set you apart. Additionally, you will play a vital role in identifying process gaps and addressing missing scenarios during the presales phase. Strong forecasting skills will further enhance your capabilities in this position.

Once our proposals are accepted, you will take charge of their implementation. This includes meticulous effort and resource planning, proactive management of risks and issues, accurate project progress reporting, and effective escalation management. Your skill in tracking project actuals against the budget, analyzing variances, and providing necessary mitigations will be crucial to the success of our projects and programs. Building and maintaining strong relationships with clients’ post-implementation will be essential for expanding our local business.

Regular engagement will ensure that Cognizant remains a relevant and valued partner within the client landscape, with your performance measured by key performance indicators (KPIs). Join us in making a meaningful impact!

Key tasks and responsibilities

• Identify new opportunities to automate processes and integrate systems.
• Identify gaps and improvements to current internal processes and documentation and delivered a transformation action plan and continuous improvement strategy.
• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation – both internal and third party.
• Outlining a budget based on requirements and tracking costs to deliver project on budget.
• Preparing a detailed project plan to schedule key project milestones, workstreams & activities.
• Ability to ensure the correct mix of project resources are available to maximise the chances of project success.
• Managing delivery of the project according to “the plan” and highlight and manage potential deviations.
• Tracking project and providing regular reports on project status to project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and / or budget.
• Identifying and mitigating potential risks.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Establishing meaningful long term client relationships, providing updates to clients in the field of automation.
• Keep up to date on emerging technologies and ensuring that the value propositions are clearly communicated to prospective and existing clients.
• Ensuring CTS team members comply with client policies re data security, privacy, onsite working policies.
• Use of internal CTS system to ensure correct resource assignment and project allocation.
• Review and provide input to billing.

Mandatory Skills:

• Experience as a program/project manager in the enterprise automation space preferred (RPA, Low code / No code)
• Ability to identify new opportunities to automate processes and integrate systems as well as suggesting improvements to exist processes.
• Able to accurate monitor, track, and report on project (s) progress
• Possess business & commercial acumen and excellent stakeholder management skills.
• Analytical skills correctly identify risks and solve any problems which may arise throughout the project.
• Project budgeting skills.
• Advanced time management skills and the ability to juggle multiple tasks at once.
• A good communicator with effective stakeholder management & conflict resolution skills.
• Strong project management skills with strong diligence.
• Knowledge of Project Management Methodologies (agile, waterfall, V- Model., Waterfall)
• Excellent team management
• Able to gain stakeholder trust and ability to influence decisions.
• Contribute to the full sales cycle from prospecting to closure.
• Delivering presentations and demonstrations to prospective and current clients
• Consult with those developing services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like.
• Helping the sales team to reach targets.
• Conducting research into the industry – including competitor research
• Encouraging clients to buy extras, upgrades by demonstrating the advantages of doing so.
• Provide insights into market trends and customer feedback to guide continuous improvement of our intelligent automation offerings.
• Develop strong, long-term customer relationships.
• Provide feedback to sales and services teams on potential opportunities and upskilling requirements to meet future potential demand.
• Be a good negotiator, with experience of an initiative-taking scope and expectation management.
• Strong critical thinking skills
• Strong critical thinking
• Exposure to MS Power Platform (Power Automate or Power BI or Power Apps)
• Jira, MS Project
• Dev Ops

Mandatory Certifications

• Bachelor of Science. Preferably IT related.
• Prince2 or PSM certification

Interisland Technology and Engineering Pte Ltd is looking for a proactive and results-driven Operations Manager to oversee and streamline our operational activities. The ideal candidate will be responsible for managing day-to-day operations, optimizing processes, ensuring the efficient delivery of projects, and improving overall performance across various departments. This leadership role requires a strategic thinker who can drive operational excellence while maintaining high standards of quality, safety, and customer satisfaction.

Key Responsibilities:

• Oversee and manage the daily operations of the company, ensuring efficient and effective processes across all departments.
• Develop and implement operational strategies, policies, and procedures to support business goals.
• Coordinate with project teams, engineers, and other stakeholders to ensure that projects are delivered on time, within scope, and within budget.
• · Optimize resource allocation, including manpower, equipment, and materials, to ensure operational efficiency.
• Identify opportunities for process improvements and implement changes to drive productivity and reduce costs.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Monitor key performance indicators (KPIs) and prepare regular reports on operational performance for senior management.
• Lead and manage a team of supervisors and department heads, providing guidance, training, and support to achieve company objectives.
• Manage supplier and vendor relationships, ensuring quality, cost-effectiveness, and timely delivery of goods and services.
• · Resolve operational issues, troubleshoot problems, and ensure minimal disruption to project timelines.
• Support the HR team in workforce planning, recruitment, and performance management within operational teams.
• Foster a culture of continuous improvement, collaboration, and high-performance within the operations team.

Requirements:

• Degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum 5 years of experience in operations management, preferably in construction, marine, or process industries.
• Proven track record of managing complex projects and operational processes.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent problem-solving, decision-making, and analytical abilities.
• In-depth knowledge of operational best practices and regulatory requirements.
• Strong communication and interpersonal skills, with the ability to interact with all levels of management and external stakeholders.
• Proficiency in project management software, Microsoft Office Suite, and other relevant tools.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Join Interisland Technology and Engineering Pte Ltd as an Operations Manager and play a key role in driving operational efficiency and excellence across the company. This is a high-impact position with opportunities to contribute to the company’s growth and success.

Job Description :

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Job Requirements :

• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Ability to learn a variety of job descriptions
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Diploma/Certificate in first line management or relevant field
• High school diploma;
• Night shifts, weekends and public holidays are acceptable

Responsibilities:

• Lead the end-to-end implementation of Dynamics 365 Business Central, including project scoping, planning, design, configuration, testing, and deployment.
• Collaborate with project teams to ensure client satisfaction and successful project outcomes.
• Gather and document business requirements from clients, translating them into functional and technical specifications.
• Stay updated with the latest features and updates of Dynamics 365 Business Central.
• Participate in pre-sales presentations and demonstrations on an ad hoc basis.
• Develop and maintain comprehensive documentation and user manuals.
• Demonstrate strong functional expertise in Dynamics 365 Business Central modules such as Finance, Purchase, Sales, Manufacturing, Jobs, and Resources.

Job Requirements:

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate is preferred.
• 3+ years of proven experience in a Lead Functional Consultant role.
• Strong presentation and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively communicate complex ideas and deliver high quality solutions.

Responsibilities:

• Lead the end-to-end implementation of Dynamics 365 Business Central, including project scoping, planning, design, configuration, testing, and deployment.
• Collaborate with project teams to ensure client satisfaction and successful project outcomes.
• Gather and document business requirements from clients, translating them into functional and technical specifications.
• Stay updated with the latest features and updates of Dynamics 365 Business Central.
• Participate in pre-sales presentations and demonstrations on an ad hoc basis.
• Develop and maintain comprehensive documentation and user manuals.
• Demonstrate strong functional expertise in Dynamics 365 Business Central modules such as Finance, Purchase, Sales, Manufacturing, Jobs, and Resources.

Job Requirements:

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate is preferred.
• 3+ years of proven experience in a Lead Functional Consultant role.
• Strong presentation and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively communicate complex ideas and deliver high quality solutions.

Job Description:

• Address challenges in existing batch workflows using Automic and file transfer rules in IBM Sterling with enhanced security measures.
• Provide support for Automic AWA and file transfer change requests, incidents, and IT projects.
• Ensure compliance with audit requirements for batch workflows in Automic and file transfer rule in IBM Sterling.
• Provide detailed RFIs for client application systems.
• Support interface connectivity across client internal systems and client external partners such as Collection Agencies, Government Agencies etc.
• Perform SPS MSSL market trial onboarding when requested by users.
• Support SIT and UAT testing for Automic upgrade projects.
• Guide the ITS SCO and applications team on SFX/Automic transformation, focusing on batch job design, creation, modification, and file transfer event setup.
• Collaborate with the applications team to address BAU batch and file transfer issues in existing batch workflows in Automic.
• Collaborate with the applications team to address file transfer rules in IBM Sterling using enhanced security measures.
• Automate the on-boarding and off-boarding trading partners in SFX.
• Improve the provisioning processes for Automic and SFX project environments.
• Streamline the migration processes from QA to PROD for file routing rules.

Job Requirements:

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• Minimum 4 years of relevant experience in in Automic AWA and IBM Sterling.
• Proficiency in managing and troubleshooting batch workflows using Automic AWA.
• Experience with file transfer rule creation and maintenance in IBM Sterling, including the application of enhanced security measures.
• Familiarity with Agile methodologies.
• Strong cross-team collaboration and communication skills.
• Strong analytical and problem-solving skills.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

Cloud Infrastructure & Operations:

• Implement robust solutions on AWS using services such as EC2, Lambda, VPC, S3, RDS, and Document DB.
• Manage infrastructure changes via IaC (Terraform), to create scalable environments with EC2, ALB, NLB, EBS, and EFS.
• Migrate workloads to AWS, ensuring seamless transitions.
• Automate deployments and ensure data resilience using Python, shell scripting, and AWS SSM.
• Implement monitoring, alerting, and security measures with CloudWatch, SNS, CloudFront, and WAF.
• Utilize Python, shell scripting, Bash, and PowerShell for deployment automation, data resilience, and system administration.
• Administer Linux and Windows environments, ensuring optimal performance and security.
• Support incident management and participate in on-call rotation duties.

Collaboration & Continuous Improvement:

• Work with clients and internal teams to understand requirements and deliver customized AWS solutions.
• Collaborate on CI/CD pipelines using tools like GitHub, Terraform, Jenkins, and AWS services.
• Maintain comprehensive documentation and stay updated with industry trends.
• Collaborate in an agile environment to deliver high-quality work.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or related fields.
• 5 to 10 years of experience with core AWS services, such as IAM, networking, security, and operations.
• Experience with infrastructure-as-code tools, such as Terraform, with a clear understanding of infrastructure pipeline concepts.
• Strong understanding and experience in building systems using AWS compute services such as EC2, and serverless platforms such as AWS Lambda.
• Proficiency in at least one programming language, such as Bash and Python with additional expertise in Linux administration, Windows, and shell scripting.
• Strong understanding of both relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., Document DB, Mongo DB).
• Prior experience implementing AWS database solutions, such as RDS, DynamoDB, or Aurora.
• Familiarity with network protocols, IP networking, and network troubleshooting.
• Strong understanding of security best practices and a commitment to integrating them into daily tasks and projects.
• Excellent problem-solving skills and the ability to work under pressure to troubleshoot and resolve complex issues.
• Excellent communication skills, both spoken and written, for effective collaboration with cross-functional teams.
• Self-drive to learn, improve, and succeed, with a keen eagerness to embrace challenges.

Preferred Qualifications:

• Proven track record of managing large-scale infrastructure in cloud environments like AWS with Terraform.
• AWS technical certification, such as the AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator.
• Prior experience working on collaborative projects with distributed teams and working with agile methodologies such as Scrum.
• Willingness to stay up-to-date on key AWS technologies and innovations.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Job Description:

• Apply cloud (AWS, Azure, GCP) computing skills to deploy upgrades and fixes.
• Put in place continuous integration (CI) and continuous deployment (CD) processes and tools to deliver quality software based on user feedback.
• Develop scripts to automate build, software release, application deployment and system and application management.
• Collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security.
• Conduct automated system-level vulnerability security scan, harden system and application platform.
• Liaise with software and hardware vendors to manage and resolve incidents and technical issues.
• Liaise with 3rd party hosting providers to manage and resolve incidents and technical issues.
• Prepare and maintain technical documentation.

Job Requirements:

• Bachelor’s in Computer Science, Information Technology, Software Engineering, or a related field.
• Past track records in Solaris UNIX/Linux/Windows Systems Administration.
• Expert in code deployment tools (GIT, Nexus, Ansible, and Chef).
• Exhibit expertise in software development methodologies.
• Strong knowledge in setting up DevOps tools.
• Past track records in virtualisation/container technology and setting up continuous integration/continuous deployment processes and tools.
• Knowledge in application development and setting up of middleware.
• Knowledge in vulnerability assessment and remediation.
• Knowledge in setting up and maintaining databases.

Job Description:

• Provide technical on-site support (hands on) on equipment in semiconductor industry
• Ensure customer support and satisfaction
• Build up strong relationships with existing and potential customers and manage expectations
• Follow up on technical items, continuous improvement programs and escalations with customer
• Channel communication with Asian service head

Expectations:

• High level of technical knowledge: Experience in automation machines … robotics, control, sensors
• Experience in semiconductor production environment will be an advantage
• Self-driven, self-organized and self-motivated
• Hands on mentality, sense of urgency, ready to take the extra mile
• Positive open minded personality with excellent communication skills
• Fluent in English

Summary of Department Focus:

Cognizant is looking for a highly-accomplished, results-driven senior sales executive to originate, advance, and close large sales opportunities in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) IOA leadership and the ASEAN MCU (Market Commercial Unit) leadership to drive sales and business development in a high growth and highly autonomous environment

Summary Job Description:

• Define and improve the go-to-market plans, offerings and value propositions for ASEAN Region
• Drive sales and pipeline for ASEAN Market
• Build strong internal relationships with Cognizant’s ASEAN MCU & MDU, IOA Commercial/Offshore Delivery Heads and other core leaders.

Key Accountabilities

• Sales Plan Creation – A critical early task will be developing and executing a growth plan for region.
• Demand Generation – Identify prospects, create marketing plans and take responsibility to engage new clients in conversation
• Pipeline Management –Strong pipeline building, qualifying high priority deals and winning new business in line with agreed targets.
• Proposal Development - Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams
• Solution Development Oversight – As a pursuit leader, partner with solution architects, delivery teams and other horizontal practices (e.g. AIA, EAS) to create effective deal solutions.
• Deal Shaping / Pricing Development – Develop creative deal shapes, commercial structures and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional FP&A teams
• Closing Sales- The main responsibility and focus of the role will be the growth of our IOA business within region. Specifically, win new deals.
• Market Intelligence - Provide competitive intelligence associated with market pricing and specific competitor strengths, weaknesses, tactics, etc.
• Marketing - Leverage Cognizant’s marketing organization and capabilities to create innovative marketing activities targeted for specific sales opportunities and general local market brand building.
• C-Level Client Relationship Building - Build relationships across CXO levels in client organizations and developing executive level relationships.
• Regular Third Party Intermediary Interaction - Participate in industry 3rd party seminars, meetings, analyst forums, Cognizant capability presentations, etc. to develop deeper industry connects and relationship.
• Renewal deals in the industry - Build relationships with the potential customers by working with Vertical and Country teams. Build disruptive propositions to hunt and win.

Job Requirements:

Key Competencies

• BPO – Deep understanding of Digital Operations/DBO and able to engage C-level executives in detailed BPO deal, solution, transition, and transformation shaping discussions.
• Solution Development – Experience in developing BPO solutions ground up, in partnership with different stakeholders within an organisation.
• Hands on participation in solution and content development
• Ability to lead and work in diverse, multi-functional teams
• Industry Experience - Demonstrated ability to understand business process challenges in one or more of our key industries and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery.
• Global Experience – Significant ASEAN experience required including being conversant in global service delivery models – both shared services and Tech led BPO.
• Verbal Communication Skills – Excellent public speaking and presentation skills and ability to convey complex and detailed deal elements in a compelling, engaging manner.
• Written Communication Skills – Ability to create compelling sales story lines and PowerPoint decks for presentation to C-level executives.
• Approach to Work – Possess the innate ability to thrive in a fast-paced, client-focused, changing environment and work independently in a self-directed manner.
• Knowledge
• Global Business Services – Client-facing GBS project experience is preferred.
• Technology - Understanding of technology solutions is required, especially how it affect business and operations.
• Professional Contacts – Existing strong relationships in local ASEAN region with third party advisors, industry analyst, and potential C-level clients.
• Matrixed Organization – Experience working in a highly matrixed organization is preferred.
• Virtual Work Environment – Experience working in a virtual office/home work environment is preferred.

Experience

• 10 to 12+ years of experience in Sales and Business development working for tech lead BPO companies is essential
• Preferably Manufacturing, Logistics, Energy Utility, Retails Goods, Travel & Hospitality Services domain
• Should be able to meet/deliver annual sales target of 40M to 50M TCV

Qualifications

• Degrees – MBA or advanced degree in related field is preferred.

Job Description :

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.

Job Requirements :

• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• Work shifts, weekends and public holidays are acceptable
• Can accept fast pace, high intensity work environment

Job Description:

• Analyze requirements, design, develop, and deliver complex enterprise applications using Java/JEE.
• Web programming on UNIX/Linux and Windows environments.
• Develop database applications and work with databases such as MySQL and PostgreSQL.
• Design software using object-oriented design principles and UML modeling.
• Engage in software modernization, containerization, and microservices architecture.
• Implement Agile development practices and continuous integration for project success.
• Produce and maintain software development lifecycle (SDLC) documentation, including Requirements Specifications, Use Cases, and Design Documentation.
• Apply knowledge of AWS ECS, Docker containerization, and DevOps practices to streamline development and deployment processes.
• Collaborate with the team to identify and resolve technical issues effectively.
• Write comprehensive unit tests and maintain code quality standards.

Job Requirements:

• Bachelor’s degree in Computer Science, IT or engineering with at least 5 years of relevant experience in software development.
• Proven experience with at least one complete software development lifecycle (SDLC), including the production of related documentation.
• Proficiency with database programming such as SQL and DAO, and relevant experience with MySQL, PostgreSQL.
• Strong knowledge and hands-on experience with Spring Framework and Spring Boot.
• Familiarity with Agile development methodologies and continuous integration practices.
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Self-motivated and a good team player.

Familiarity with one or more of the following technologies is an added advantage:

• Experience with Message Queues and/or Solace.
• Familiarity with Cloud Computing, including Kubernetes, Docker, AWS Services such as Amazon ECS Fargate, AWS RDS & AWS Lambda.
• Experience with Automatic Fare Collection (AFC) systems.
• Experience with Microsoft Active Directory.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and JSON.
• Experience with secure communication protocols such as SFTP and HTTPS.
• Familiarity with frameworks like Angular or equivalent.
• Experience with Java unit testing frameworks.

Job Summary:

We are seeking a dynamic and experienced D365 Pre-Sales Consultant to join our team. In this role, you will work closely with the sales and consulting teams to engage with prospective clients, understand their business requirements, and demonstrate how Microsoft Dynamics 365 can address their challenges.

Job Description:

• Collaborate with the sales team to understand client needs and identify opportunities for D365 solutions.
• Lead discovery sessions with clients to gather and document detailed business requirements.
• Build and maintain strong relationships with key stakeholders at prospective client organizations.
• Develop and present tailored Dynamics 365 solutions, addressing client-specific pain points.
• Create and deliver impactful presentations and product demonstrations to showcase the capabilities of D365.
• Customize demos and proof of concepts (PoCs) to align with specific client needs.
• Collaborate with the sales and technical teams to develop proposals and RFP responses that align with client requirements.
• Prepare detailed solution documentation, including cost estimates and project timelines.
• Stay up-to-date with the latest D365 features, capabilities, and industry trends.
• Provide technical advice and guidance to both clients and internal teams throughout the sales process.
• Collaborate with the implementation team to ensure a smooth transition from sales to project delivery.
• Analyze market trends and competitor offerings to strategically position D365 solutions.
• Provide regular feedback to product teams on client needs and market demands.

Job Requirements:

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum 5 years of experience in pre-sales or consulting roles, focusing on Microsoft Dynamics 365.
• In-depth knowledge of Microsoft Dynamics 365 (e.g. CRM, ERP, Finance & Operations).
• Strong presentation and communication skills.
• Ability to translate complex technical concepts in a business context.
• Prior experience in developing proposals and responding to RFPs.
• Strong problem-solving skills and detail-oriented.
• Strong customer focus and relationship management skills.
• Highly motivated and results-oriented.

Job Description:

• Analyse client needs, scope problems, and develop business cases to address them.
• Document requirements, source, and evaluate alternatives, and recommend suitable solutions that best aligns with specific client needs.
• Collaborate with client and application vendors for solution design and to seek clarification and acceptance.
• Design, develop, and deliver software applications that satisfies customer expectations.
• Improve software quality using XP practices, including code review and unit testing.
• Prepare architectural and other technical documentation.
• Assist Business Analysts with user stories elaboration.
• Support QA teams with test automation and bug fixes.
• Assist DevOps teams with build and release automation.
• Work with Client users to ensure smooth deployment and adoption of new solutions.
• Assess business needs for service requests and the impact of enhancements to the system.
• Evaluate problem resolution approaches and implement effective recovery plans for ICT incidents, establishing processes to prevent recurrence.
• Understand IT management policies, quality management policies, and security guidelines to ensure compliance in development processes.

Job Requirements:

• Degree or Diploma in Computer Science, Computer/Electronics Engineering, Information Technology or related disciplines.
• Prior experience with version control systems such as Git.
• Proficiency in front end technologies such as Angular.
• Prior experience in backend technologies such as Java, Python, Node.js.
• Proven experience in low code application platforms such as Pega.
• Knowledge in one or more of the following processes: agile processes, continuous integration/deployment, cloud/PaaS platforms (e.g., AWS, GCP), serverless frameworks, and container technology like Docker would be an added advantage.
• Prior experience with low code development and wireframing tools such as Figma
• Familiarity with unit testing.
• Additional advantageous traits include being self-driven, independent, strong problem-solving skills, good communication, interpersonal skills, and excellent presentation and listening abilities.
• Hands-on experience with at least one full project development lifecycle in Pega.
• Relevant professional certification in Pega is a plus.
• Prior experience in Agile and UX development environments is an added advantage.
• Advantageous skills include consulting or business analysis experience, knowledge of system solutioning for mid/large-scale projects, understanding of web services, REST APIs, sFTP, and security concepts.
• Extensive experience in defining UAT test scenarios and facilitate SIT and UAT tests.
• Ability to define system interface specifications.

Job Description:

• Analyse client needs, scope problems, and develop business cases to address them.
• Document requirements, source, and evaluate alternatives, and recommend suitable solutions that best aligns with specific client needs.
• Collaborate with client and application vendors for solution design and to seek clarification and acceptance.
• Design, develop, and deliver software applications that satisfies customer expectations.
• Improve software quality using XP practices, including code review and unit testing.
• Prepare architectural and other technical documentation.
• Assist Business Analysts with user stories elaboration.
• Support QA teams with test automation and bug fixes.
• Assist DevOps teams with build and release automation.
• Work with Client users to ensure smooth deployment and adoption of new solutions.
• Assess business needs for service requests and the impact of enhancements to the system.
• Evaluate problem resolution approaches and implement effective recovery plans for ICT incidents, establishing processes to prevent recurrence.
• Understand IT management policies, quality management policies, and security guidelines to ensure compliance in development processes.

Job Requirements:

• Degree or Diploma in Computer Science, Computer/Electronics Engineering, Information Technology or related disciplines.
• Prior experience with version control systems such as Git.
• Proficiency in front end technologies such as Angular.
• Prior experience in backend technologies such as Java, Python, Node.js.
• Proven experience in low code application platforms such as Pega.
• Knowledge in one or more of the following processes: agile processes, continuous integration/deployment, cloud/PaaS platforms (e.g., AWS, GCP), serverless frameworks, and container technology like Docker would be an added advantage.
• Prior experience with low code development and wireframing tools such as Figma
• Familiarity with unit testing.
• Additional advantageous traits include being self-driven, independent, strong problem-solving skills, good communication, interpersonal skills, and excellent presentation and listening abilities.
• Hands-on experience with at least one full project development lifecycle in Pega.
• Relevant professional certification in Pega is a plus.
• Prior experience in Agile and UX development environments is an added advantage.
• Advantageous skills include consulting or business analysis experience, knowledge of system solutioning for mid/large-scale projects, understanding of web services, REST APIs, sFTP, and security concepts.
• Extensive experience in defining UAT test scenarios and facilitate SIT and UAT tests.
• Ability to define system interface specifications.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

The Commercial and Investment Banking (CIB) Technology, Rates Production Management team consists of technical & initiative-taking professionals who passionately care about the stability of applications and provide with out of the box solutions for their betterment. The team manages the strategic initiatives across all the Commercial and Investment Banking (CIB) Rates applications for synthetic monitoring, DevOps, cloud adoptability, cyber-security, automation, capacity management, resiliency, hygiene and more.

As a Technology Support III within the Rates Production Management team of Commercial and Investment Banking (CIB) Technology, you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your duties will encompass troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production service across all internally and externally developed systems. Moreover, you will play a crucial role in promoting a culture of continuous improvement to guarantee a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Work in daily shift starting 7am SGT and occasionally participate in weekend activities like resiliency tests

• Assist with the installation, configuration, and maintenance of front office systems and applications including onboarding new users and providing initial training for applications

• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners

• Document technical procedures, best practices, and solutions for future reference, focusing on front office applications

• Function as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation

• Help monitor and improve monitoring of the application suite and proactively fix potential issues

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience

• Formal training or certification on technical support concepts and 3+ years applied experience troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Ability to understand incredibly demanding nature of the trade floor, or eagerness to experience it

• Excellent critical thinking skills and the ability to troubleshoot complex technical issues

• Strong communication and people skills, with the ability to explain technical concepts to non-technical users

• Ability to work independently and as part of a team in a challenging environment

• Strong organizational skills and diligence

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python preferred)

• Working understanding of public cloud (AWS preferred)

• Experience supporting Front office users within the financial services or investment banking industry (Fixed Income product knowledge preferred)

• Working understanding of eTrading flows (Dealer2Dealer, Dealer2Client)

• Experience with SQL queries, Geneos, Splunk, Datadog, Grafana

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c3890ec8c962978e8cdd5c7b22542f22

Job Description:

• Address challenges in existing batch workflows using Automic and file transfer rules in IBM Sterling with enhanced security measures.
• Provide support for Automic AWA and file transfer change requests, incidents, and IT projects.
• Ensure compliance with audit requirements for batch workflows in Automic and file transfer rule in IBM Sterling.
• Provide detailed RFIs for client application systems.
• Support interface connectivity across client internal systems and client external partners such as Collection Agencies, Government Agencies etc.
• Perform SPS MSSL market trial onboarding when requested by users.
• Support SIT and UAT testing for Automic upgrade projects.
• Guide the ITS SCO and applications team on SFX/Automic transformation, focusing on batch job design, creation, modification, and file transfer event setup.
• Collaborate with the applications team to address BAU batch and file transfer issues in existing batch workflows in Automic.
• Collaborate with the applications team to address file transfer rules in IBM Sterling using enhanced security measures.
• Automate the on-boarding and off-boarding trading partners in SFX.
• Improve the provisioning processes for Automic and SFX project environments.
• Streamline the migration processes from QA to PROD for file routing rules.

Job Requirements:

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• Minimum 4 years of relevant experience in in Automic AWA and IBM Sterling.
• Proficiency in managing and troubleshooting batch workflows using Automic AWA.
• Experience with file transfer rule creation and maintenance in IBM Sterling, including the application of enhanced security measures.
• Familiarity with Agile methodologies.
• Strong cross-team collaboration and communication skills.
• Strong analytical and problem-solving skills.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Lead, manage, and ensure successful delivery of projects while maintaining adherence to principles, guidelines, and best practices.
• Design solutions that integrate effectively with existing systems, leveraging the most appropriate tools and technologies.
• Facilitate requirements workshops and bridge the gap between users and technology.
• Provide deep technical expertise to evaluate solution proposals and specifications.
• Collaborate with key stakeholders across various business units to understand business requirements and translate them into architectural specifications.
• To conceptualize and design the end-to-end architectural solutions by leveraging enterprise-wide technology and analytics platforms to implement effective IT solutions, ensuring alignment with business objectives.
• Resolve technical problems and constraints.
• Provide supervision and guidance to development teams.
• Continuously research emerging technologies and propose relevant changes.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Prior experience in solution architect role, with significant experience leading and facilitating solution conceptualisation sessions with business and technology stakeholders.
• Proficiency in software architecture principles, design patterns and best practices.
• Hands-on experience in designing and developing reusable components, microservices, containers and Kubernetes.
• Prior experience in Singapore payment systems will be an added advantage.
• Knowledge on OpenShift Container Platform is a plus.
• Knowledge on SWIFT architecture and its systems will be advantageous.
• Strong knowledge in coding languages (preferrably Java), various operating systems and databases.
• Proven experience in DevSecOps and CI/CD adoption and deployment.
• Certifications in relevant skills (e.g. project management, business analysis, AWS solution architect etc.) will be an added advantage.
• Prior working experience in project management and vendor management.
• Relevant knowledge in change management and business process improvement would be advantageous.
• Organized, able to work independently, and adaptable to working on various projects in a dynamic environment.
• Strong communication and interpersonal skills to work effectively with stakeholders.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyse and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines
• Min 3 years experience in exploratory testing and regression test automation
• Strong analytical skills
• Meticulous attention to details
• Good interpersonal skills
• Experience in agile development environment
• Experience with Robot Framework, SikuliX, Selenium, playwright, Micro Focus Testing Tools (Mobile Center, UFT, QC and Sprinter)
• Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage

Sales Manager

*Responsibilities:*

•⁠ ⁠Develop and execute sales strategies to achieve revenue targets.

•⁠ ⁠Build and maintain relationships with clients and stakeholders.

•⁠ ⁠Analyze market trends and identify new business opportunities.

•⁠ ⁠Prepare sales reports and forecasts.

•⁠ ⁠Lead and motivate the sales team to meet performance goals.

*Responsibilities:*

•⁠ ⁠Clean and sanitize dishes, utensils, and kitchen equipment.

•⁠ ⁠Maintain cleanliness in the dishwashing area.

•⁠ ⁠Assist in organizing clean dishes for easy access.

•⁠ ⁠Follow health and safety regulations.

•⁠ ⁠Support kitchen staff as needed.