• Provide end user support.
• Handle VIP users ticket as priority, ensure issues are escalate to the correct team for quick resolution.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users’ profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks.
• Responsible in collecting or distributing of devices in onboarding and offboarding process.
• create and update technical documentation and manual.
• Own incidents involving DaaS devices & maintain end to end tracking.

Company background:

Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in order to meet the growing demands for digital transformation by our customers. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come on and discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies!

About the Role

As a Junior SIEM Engineer, you will play a crucial role in the development and tuning of our SIEM-based product. You will work closely with our team of experienced engineers, cybersecurity experts, and data scientists to enhance the efficiency, accuracy, and reliability of our security monitoring and threat detection capabilities. This is an excellent opportunity to gain hands-on experience in the cybersecurity, artificial intelligence & machine learning industry, and contribute to the protection of our clients' digital assets.

You will have the opportunity to influence customers to re-engage the company for additional projects or change requests and will be financially compensated for such.

Role and Responsibilities

The candidate is expected to perform the following duties:

· Assist in the design, development, deployment and implementation of SIEM-based features and functionalities for our security platform solution.

· Collaborate with senior engineers, data scientists and Universities partners to configure and optimise SIEM rules, alerts, and correlation rules to improve threat detection accuracy.

· Participate in the analysis and investigation of security events, providing timely incident response and remediation support.

· Support the research and development of new defensive techniques against the latest cybersecurity attacks.

· Contribute to the development and maintenance of SIEM documentation, including standard operating procedures and best practices.

· Monitor and analyse security logs, network traffic, and system events to identify potential security breaches or vulnerabilities.

· Stay updated with the latest trends and technologies in cybersecurity, AI, and ML to propose innovative solutions for continuous product improvement.

Experience and Personality Ideals

· 3+ years of experience in IT project management experience.

· Familiar with Office productivity tools for Scope of Work document writing, tender submissions and customer presentations.

· Have a passion for customers to be successful.

· Excellent customer problem management and problem-solving skills.

· Strong communication skills and the ability to establish and maintain strong customer relationships through effective interpersonal skills.

· Results oriented, great in collaboration and a self-starter who is highly motivated to support others to succeed

· Good objection handling and negotiating ability.

· Able to multi-task and manage multiple streams of work and opportunities simultaneously.

· Resourceful and able to manage own workload with minimal supervision.

Qualifications and Education Requirements

· Diploma / degree in Cyber Security, Computer Science, Information Security, or a related field from a recognized institution.

· Strong interest and knowledge in cybersecurity principles, methodologies, and technologies.

· Familiarity with SIEM concepts and tools (e.g., Splunk, Elastic Stack (Elastic / Elasticsearch / ELK), QRadar, Wazuh) is a bonus.

· Knowledge of vulnerability assessment and penetration testing, with certifications is a bonus.

· Basic understanding of networking protocols, systems administration, and cloud computing (e.g., AWS, Azure, GCP).

· Proficiency in one or more programming languages, such as Python, Java, or C++.

· Excellent analytical and problem-solving skills, with the ability to analyse and interpret security-related data.

· Good communication and collaboration skills to work effectively within a team environment.

· Eagerness to learn and adapt to new technologies and industry trends.

· Fresh graduates are welcomed to apply

Benefits

· Competitive salary and benefits package.

· Opportunity to work in a dynamic and fast-growing cybersecurity firm.

· Exposure to cutting-edge technologies, AI, and ML in the field of cybersecurity.

· Ongoing training and professional development opportunities.

Collaborative and inclusive work environment.

· Chance to make a significant impact on the security posture of SMEs.

Job Responsibilities

• Account Planning & Management
• Service existing accounts and prospect for new customers via cold calls, face-to-face meetings, conferences, marketing and business networking events
• Understand & identify customers’ needs through in-depth account planning and profiling on customers’ requirements
• Work closely with business channel partners, distributors and technical team to deliver technical solutions
• Ensure orders are properly delivered, received and invoiced
• Timely follow-up on customers’ requests and sales deliveries
• Provide regular updates on sales opportunity, pipeline, activities and feedback to the Management
• Achieve and exceed sales revenue and GP target
• Ensure all outstanding payments from clients are collected on time

Job Requirements

• Degree or Diploma with at least 1 year of corporate sales experience in ICT solutions or its related fields
• Sales-driven and self-motivated
• Outgoing & pleasant personality
• Ability to work independently, set priorities, multi-task and meet project timelines

Job Summary:

Seeking an experienced Technical Manager with over 5 years of relevant experience and Microsoft 365 (M365) certification. Responsible for leading a team, overseeing technical projects, driving innovation, and ensuring effective implementation and maintenance of M365 solutions.

Key Responsibilities:

· Guide and mentor technical professionals for team success.

· Plan, execute, and oversee projects within time, scope, and budget.

· Design, implement, and manage M365 solutions like SharePoint, Exchange, Teams, etc.

· Develop and execute technical strategies aligned with business goals for enhanced productivity.

· Provide expertise and escalation support for complex technical issues in M365.

· Manage vendor relationships for high-quality solutions and contractual obligations.

· Implement and maintain security best practices and compliance standards within M365.

· Create technical documentation and lead change management efforts.

· Manage project budgets and identify opportunities for process innovation.

· Encourage skill development among team members for industry best practices.

Qualifications:

· Bachelor’s degree in computer science or related field.

· Microsoft 365 (M365) certification.

· Minimum 5 years' technical management experience, focusing on Microsoft technologies.

· Strong leadership, communication, and project management skills.

· Proven experience in technical project management and security practices within M365.

· Adaptability, familiarity with emerging technology trends, and cloud experience are advantageous.

Responsibilities:

• Handle incoming and outgoing of computer spare parts daily which include updating of information to system and sorting of parts.
• Perform general logistics activities such as managing inventory control, including receiving, inspecting, and storing goods
• Check condition of part and add warranty sticker.
• Inspection of return parts, photo taking and Bookkeeping and maintaining the photos for future reference.
• Seek approval for Customer Induce Damaged parts.
• In charge of Parts Aging, ensuring parts are returned by engineer timely.
• Liaise with logistic partner for parts return collection.
• Monitor buffer parts request from admin/engineer team.
• Tracking of loaner units.
• Participate in stock take exercise from time to time.
• Prepare weekly reports.

Requirement:

• Min NITEC
• Computer literate with familiarity with MS Office (MS Excel, MS Outlook, etc)
• Able to develop and implement warehouse policies and procedures to optimise operational efficiency
• Be well organised and comfortable with deadline

Job Responsibilities

• Working in partnership with the sales teams, lead the pre-sales engagement with customers to understand desired customer outcomes, technical objectives, and services requirements.
• Lead discovery workshops with customers to understand their business and technical drivers including application onboarding discovery of deployment-ready application workloads.
• Think past individual products and to design high level end-to-end solutions to meet the business outcomes and IT objectives, create end to end solutions to meet the business outcomes.
• Ensure that proposals, solution designs and Statements Of Work are technically sound and competitive.
• Provide Architecture Design, review and guidance for Public Cloud application including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs.
• Work with internal stakeholders to define its overall technology strategy and create a roadmap for implementing new solutions.
• Analyze business requirements and identify areas where technology can be used to improve efficiency and productivity.
• Assess available technologies and recommend the best options for meeting customers’ requirements.
• Coordinate and collaborate with internal resources for the implementation of new solutions. To work with development teams to ensure that the solutions are built and implemented in a timely and effective manner.
• Optimize its technology investments to reduce costs.
• Assess the total cost of ownership for different technology solutions and recommend options that provide the best return on investment.

Job Requirements

• 4+ year experience in Public Cloud architecture, design and implementation of critical applications.
• 3+ years IaaS experience (AWS / Azure / GCP)
• Pre-sales Consulting experience, including time supporting sales and liaising with technical practices and delivery will be an added advantage.
• Good knowledge of Linux / Unix / Windows systems
• Good knowledge of networking and related technologies (e.g. load balancing / DNS / SSL / firewalls / NAT)
• Experience with production systems and dealing with production issues
• A clear understanding of cloud service and deployment models
• Excellent client-facing and internal communication skills.
• Manage the relationship with the client and all stakeholders.
• Strong communication skills (written & verbal) in English
• Team player but capable of working independently where required
• Having experience to work on large scale projects
• Hands-on experience with AWS or Azure required
• Certified AWS Solution Architect or Azure Solution Architect will be an added advantage