Required Skills and Qualifications:

1. Must have of experience in Salesforce development
2. Salesforce Platform Developer II certification (or higher)
3. Expert-level knowledge of Apex, Visualforce, Lightning Web Components, and Aura Components
4. Strong understanding of Salesforce data model, security model, and governor limits
5. Proficiency in JavaScript, HTML5, and CSS3
6. Experience with Salesforce APIs (REST, SOAP, Bulk API)
7. Familiarity with Salesforce DX and version control systems (e.g., Git)
8. Strong knowledge of data integration patterns and experience with ETL tools
9. Experience with Agile development methodologies
10. Excellent problem-solving and analytical skills
11. Strong communication and teamwork abilities

Additional Skills (Preferred):

1. Experience with Salesforce CPQ, Marketing Cloud, or other Salesforce products
2. Knowledge of Heroku and Salesforce Platform Events
3. Familiarity with CI/CD tools and practices for Salesforce development
4. Experience with mobile development on the Salesforce platform
5. Understanding of Salesforce Einstein and AI capabilities

Key Responsibilities:

1. Design, develop, and maintain custom Salesforce applications and integrations
2. Lead the implementation of complex Salesforce projects from conception to deployment
3. Collaborate with business stakeholders to gather requirements and translate them into technical solutions
4. Develop and maintain Apex classes, triggers, Visualforce pages, and Lightning components
5. Create and optimize SOQL/SOSL queries for efficient data retrieval
6. Implement and maintain data migration strategies and tools
7. Conduct code reviews and ensure adherence to best practices and coding standards
8. Troubleshoot and resolve complex technical issues
9. Mentor junior developers and provide technical guidance to the team
10. Stay up-to-date with the latest Salesforce features and releases
11. Architect and implement scalable, maintainable Salesforce solutions
12. Optimize existing Salesforce implementations for performance and usability
13. Develop custom AppExchange applications
14. Create and maintain technical documentation for all developed solutions
15. Participate in sprint planning, daily stand-ups, and retrospectives
16. Collaborate with QA team to ensure thorough testing of all developed features
17. Provide estimates for development efforts and manage project timelines
18. Conduct regular security reviews and implement best practices for data protection
19. Assist in evaluating and implementing third-party applications from AppExchange
20. Contribute to the continuous improvement of development processes and standards

Responsibilities:

• Manage full spectrum of HR functions including recruitment, performance management and compensation & benefits.
• Lead and direct the routine functions of recruitment process -Sourcing, attracting, hiring, and interviewing.
• Monitor office administration to ensure smooth operation and maintain a healthy and safe office environment.
• Monitor full set of C&B functions, including monthly payroll, CPF, taxation and liaising with insurance vendors etc.
• Ensure legal compliance throughout human resource management.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy and head office.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Conduct & assess internal training needs and coordinate learning and development initiatives for all employees.
• Review, revise and provide guidance on employee handbook.
• Organize employee engagement activities e.g., Organize annual dinner, Christmas party, corporate social responsibility.

Requirements:

• Degree in Human Resource, Business or equivalent
• Minimum 5 years of relevant and hands-on experience in Human Resources Management.
• Well versed with Singapore Employment Ordinance, tax law and other related regulations.
• Good command of both written and spoken English
• Good team player, Detail-minded, well-organized with strong problem-solving skills, self-motivated and independent.
• Proficient in MS Office applications.
• Excellent communication & presentation skills

Responsibilities:

· Reviews and processes purchase orders

· Maintains records of goods ordered and received

· Evaluates vendors based on quality, timeliness, and price to meet high quality standards

· Schedules deliveries and proactively ensures timely fulfilment of orders within strict deadlines

· Collaborates with fellow Store managers/executive to monitor inventory and determine supply needs

· Ensures quality of procured items and addresses problems when they arise.

· Stays ahead of trends in procurement

· Executes and collates documents for billing and payment

· Generate monthly costing report

· Prepares and presents monthly WIP meeting minutes

· Effectively handles ad hoc assignments or tasks as required

Requirements:

· Diploma/NITEC or equivalent in a relevant field, such as Logistics/Supply Chain Management

· Highly motivated and eager to learn

· Initiative, independent, self-driven, responsible and result oriented, and takes ownership of tasks

· Team player with excellent communication and collaboration skills, and able to work in a fast-paced environment

· Fresh graduates welcome to apply

Job Description

• Formulate and execute sales and marketing strategies for new business line.
• Have strong determination and persistence to support the team to achieve sales targets of the company.
• Build, grow and maintain long term relationships with targeted clients and business partners.
• Analyse customers’ requirements and provide proper solution.
• Expand company’s customer base.
• Provide support during pre-tendering and tendering stages.
• Support marketing & networking activities
• Support to prepare Sales collaterals (power point presentation, drawings, technical brochures etc).
• Handle ad hoc assignments or tasks as required.

Requirements:

• A Degree Holder in Mechanical or Electrical will be an added advantage but not compulsory.
• Good negotiation, communication, and interpersonal skills.
• Confident, self-motivated, and result oriented.
• Minimum 3 years’ working experience will be considered.

Implementation Specialist will be responsible for coordinating and managing various projects, ensuring they are completed on time, within scope, and within budget. The ideal candidate will have excellent organizational skills, strong communication abilities, and experience in project management.

Key Responsibilities:

1. Project Planning and Coordination:

· Assist in the development and implementation of project plans, including timelines, budgets, and resource allocation.

· Coordinate with internal teams and external stakeholders to ensure project objectives are met.

· Track project progress and update project documentation accordingly.

2. Stakeholder Communication:

· Serve as the primary point of contact for project stakeholders.

· Communicate project status, risks, and issues to stakeholders in a timely manner.

· Facilitate meetings and discussions to resolve project-related challenges.

3. Resource Management:

· Allocate and manage project resources, including team members, equipment, and materials.

· Ensure resources are used efficiently and effectively to achieve project goals.

4. Quality Assurance:

· Implement and maintain quality assurance processes to ensure project deliverables meet the required standards.

· Conduct regular quality checks and reviews of project deliverables.

5. Documentation and Reporting:

· Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.

· Prepare and present regular project reports to senior management and stakeholders.

Qualifications:

· Minimum of 1-3 years of experience in project management or a related role.

· Strong knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP).

· Proficiency with network hardware and software (e.g., routers, switches, firewalls).

· Familiarity with network security practices and tools.

· Excellent troubleshooting and problem-solving skills.

· Strong communication and interpersonal skills.

Responsibilities:

• Collaborate with the sales team to identify customer needs.

• Design and propose cloud-based solutions that meet customer needs and align with their strategic goals.

• Develop and deliver presentations, demonstra1ons, and proof-of-concepts to showcase the value of proposed solutions.

• Provide technical leadership and guidance throughout the project lifecycle.

• Stay current with the latest cloud technologies, industry trends, and competitive

landscape.

• Build strong relations with customers, partners, and internal stakeholders.

• Assist in developing sales strategies and account plans to drive revenue growth.

• Participate in industry events, conference, and webinars to promote the company’s cloud solutions.

• Prepare and maintain technical documentation, including architecture diagrams, solution briefs, and customer proposals.

• Document customer interactions, solution designs, and feedback for internal use and continuous improvement.

• Conduct internal knowledge-sharing sessions to improve team capabilities.

• Any other ad-hoc duties assigned

Requirements:

• At least 3 years of experience in a presales role in the industry.

• Experience in cloud-based deployment and management in IaaS, PaaS and SaaS environments.

• Ability to manage a project, work to deadlines, and prioritize between competing demands.

Job Description:

· Prepare detailed cost estimates for MEP projects.

· Perform quantity take-offs for materials and labour required for MEP installations Assist in the preparation and submission of tender and contract documents

· Preparation and submission of progress payment claims and variation orders

· Attendance of site meeting and liaise with the cost consultant

· Evaluation and certification of supplier and subcontractor's claims

· Finalization and closing out of project accounts

· Estimation of quantities, evaluation and cost comparison of sub-contractors quotations

· Develop and manage project budgets, ensuring cost control throughout project lifecycle.

· Assist in the preparation of tender documents and participate in the procurement process.

· Administer and manage contracts related to MEP works, including variations and claims.

· Identify opportunities for value engineering to optimize project costs without compromising quality.

· Identify and assess potential risks to cost and contract issues.

· Responsible for the compliance to safety & occupational health practices to be implemented in the Contracts Section.

Job Requirement:

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Quantity Surveying

· At least 3 Year(s) of working experience in Singapore M&E Industry

· Good communication and presentation skill.

· Able to work independantly with minimum supervison.

Job Description

• Lead a team of Service Engineers and IT Admins
• Monitor team’s progression on all incoming service requests on hardware or software issues
• Execute all assigned cases effectively and efficiently with a sense of urgency
• Provide timely and effective resolution to service requests and incidents
• Handle high volume of client’s service requests and assigned accordingly to the team
• Handle client’s complaints and ensure customer satisfaction during closure
• Liaise smoothly between internal stakeholder and clients for any sales-related matters
• Provide on and offsite support if needed
• Manage Service Engineers daily schedule
• Manage team’s transportation and phone claim usage
• Assist in other ad-hoc tasks assigned by Technical Manager

Job Requirements

• Bachelor’s degree in relevant field or equivalent combination of education and experience
• Minimum 3 to 5 years of related experience
• Motivated and able to initiate work process
• Strong leadership skill with good communication
• Excellent customer service and support skills
• Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
• Possess strong organizational skills and ability to prioritize tasks among many competing requests

Job Scope :

• Perform staffing activities for clients from various industries.
• Perform full recruitment cycle from advertising, screening, interviewing, recommendations to successful placements.
• Propose and quote clients on the placement rates for various positions and salary tiers.
• Service existing clients and to source for new businesses.
• Established clients rapport and loyalty through service quality.
• Conduct market research and competitive analysis in the recruitment industry.
• Handle grievances, complaints and performance issues from candidates and clients alike.
• Achieve Individual & Company sales targets.

Requirements :

• Technical Education, Diploma or Degree in related field.
• CEI certification preferred..
• Preferably with 1-2 years recruitment and/or sales experience.
• Mid-career switching candidate with sales oriented mindset are welcomed.
• Sales Target Oriented.
• Have the passion to do sales and affinity to achieve targets.
• Enthusiastic and keen to communicate with all walks of life.
• Achieve Individual & Company sales targets.

Thank you!

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Job Scope:

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirements:

• A winner with a hunter role mindset
• Self-starter, result-driven, energetic & positive thinking
• Excited about the opportunity to develop consultative sales skills and to meet monthly targets
• Preferably with 1-2 years of proven track record in B2B sales or 1-2 years of related working experience
• Exposure to IT-related products will be best

Others:

• 5 Days work week from Mon to Fri 9AM to 6:30PM
• Location: Kaki Bukit
• Annual Leave, Medical Benefits
• Commission and Incentives when sales targets are met

Kindly note that this position requires you to possess a strong willingness take on responsibilities and challenges.

Responsibilities

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Might subject to client’s office working hours
• Possible of OT depending on projects

Responsibilities:

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements:

• Diploma in Business or related field
• Preferably 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Ready for dynamic and fast-paced environment
• Strong phone presence, interpersonal & customer service oriented
• Excited about the opportunity to develop consultative sales skills and aiding team to meet monthly targets
• Enjoying interacting and communicating with people, and maintain good rapport with our IT Business Partners
• Proficient in MS Office

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

1. Experience in developing and maintaining frontend applications.
2.  Experience in developing enterprise applications with new user-facing features using Angular / Python technologies.
3.  Build reusable components and front-end libraries.
4.  Experience in CI-CD tools like Bitbucket, Jenkins, Jfrog, JIRA, confluence etc.
5.  Familiarity with relational databases like Maria DB, MySQL
6.  Optimize applications for maximum speed and scalability
7.  Collaborate with back-end developers and web designers to improve usability. 
8.  Ensure high-quality graphic standards and brand consistency.
9.  Troubleshoot and debug applications

1.Analyse the existing systems and processes, identify problems and propose solutions to improve them.

2.Provide technical expertise and support during implementation and post-implementation phase

3.Troubleshoot issues and optimize system performance as needed

4.Lead product demonstrations, translate the value of eKYC and alternative credit score solutions to meet customer’s challenges

5.Perform due-diligence on the client with information coming from marketing, sales and secondary sources

We are seeking an experienced Security Technology Implementation Manager to lead the deployment and management of advanced CCTV and Video Management Systems (VMS) for commercial and industrial clients. This role requires a blend of technical expertise and project leadership, ensuring seamless execution, client training, and top-notch customer service across all projects.

Key Responsibilities:

• Conduct site surveys with clients to determine optimal installation locations for CCTV systems.
• Support pre-sales activities by demonstrating the capabilities of CCTV and Video Management Systems (VMS) to potential clients.
• Lead the deployment, installation, and configuration of CCTV and VMS solutions for commercial and indus trial clients, ensuring seamless integration.
• Provide customer training on system usage and configuration, ensuring they are equipped to operate the installed solutions.
• Manage the entire technical project lifecycle, from planning to execution, ensuring projects are completed on time and meet customer requirements.
• Act as the primary technical contact for clients, stakeholders, and partners, ensuring all solutions are aligned with technical specifications and client expectations.

Requirements:

• At least 5 years of hands-on experience with security surveillance systems.
• Proven expertise in working with Integrated Security Management Systems, Video Management Systems, and CCTV.
• Strong knowledge of IP-based CCTV systems, including network setups, camera configurations, and software integration.
• Technically proficient with both hardware and software systems related to surveillance and security solutions.
• Excellent problem-solving abilities, with strong communication and interpersonal skills.

Why Polytron.AI? Join a team where your ideas matter and your potential is limitless. Be part of a culture that celebrates innovation and rewards excellence.

Ready to Shape the Future? Apply now and embark on a journey with Polytron.AI – where extraordinary begins.

Job Description & Requirements

• Hires and manages maintenance workers.
• Supervises maintenance workers and contractors.
• Organizes and leads maintenance trainings.
• Sets the shift schedule and assignments.
• Develops maintenance policies and procedures.
• Orders tools, supplies, and equipment.
• Responds to maintenance requests.
• Makes sure projects stay on schedule.
• Leads safety inspections at worksites.
• Performs maintenance work as needed.
• Evaluates worksites to determine necessary maintenance work.
• Escalates issues to management and recommends solutions.
• Ensures the team follows all company policies and procedures.
• Preparing weekly maintenance schedules and allocate work
• Recruiting, supervising and training maintenance technicians
• Inspect facilities periodically to determine problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work
• Recruit, supervise and train maintenance technicians
• Hire and supervise tradesmen during installations, repairs or maintenance (electricians, plumbers etc.)
• Inspect and maintain building systems (heating, ventilation etc.)
• Contribute to the development of maintenance budget and ensure compliance
• Monitor inventory of materials and equipment
• Participate in coordinaton of projects (e.g. renovations)
• Ensure adherence to quality standards and health and safety regulations

Job Description & Requirements

• Answer and direct phone calls
• Organize and schedule appointments and meetings
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Provide information by answering questions and requests
• Take dictation
• Research and creates presentations
• Generate reports
• Handle multiple projects
• Prepare and monitor invoices
• Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Organize travel arrangements for senior managers
• Write letters and emails on behalf of other office staff
• Book conference calls, rooms, taxis, couriers, hotels, etc.
• Cover the reception desk when required
• Maintain computer and manual filing systems
• Handle sensitive information in a confidential manner
• Take accurate minutes of meetings
• Coordinate office procedures
• Reply to email, telephone, or face to face inquiries
• Develop and update administrative systems to make them more efficient
• Resolve administrative problems
• Receive, sort, and distribute the mail
• Answer telephone calls and pass them on
• Manage staff appointments
• Oversee and supervise the work of junior staff
• Maintain up-to-date employee holiday records
• Coordinate repairs to office equipment
• Greet and assist visitors to the office
• Photocopy and print out documents on behalf of other colleagues

Job Description:

• Handle daily administrative tasks
• Sorting incoming mails
• Filing and sorting out documents
• Handle all incoming phone calls & filling
• Perform a variety of ad-hoc tasks as assigned from time to time
• Oversee and coordinate all administrative activities

Requirements:

• Diploma or equivalent in relevant field of studies
• Can communicate in Mandarin to liaise with Mandarin speaking counterparts
• Good attitude, Meticulous & able to work independently
• Proficient in MS Word & Excel
• Team player with pleasant disposition and excellent interpersonal & communication skill

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $3500 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.

Reporting to the Business Head for International Education with a functional matrix reporting line to the CTO International. This role will work closely with the Product Management, Engineering, Marketing, Finance, and Customer Support & Success teams. This position is based in Singapore.

Key responsibilities:

Strategic Leadership

1. Help define technology vision and strategy of the businesses’ digital education products and solutions, ensuring they align with the market needs, industry standards and broader company goals.
2. Oversee the product roadmap by partnering with Product Management and Engineering to prioritize the development of products, features and tools that meet the customer needs, market demands and business objectives.
3. Identify opportunities for innovation and differentiation in our products.
4. Ensure technology alignment across all areas of the business and with corporate technology roadmap.

Product Lifecycle Management

1. Collaborate with Product Management, Engineering, Marketing, Sales, and Customer Support & Success to ensure smooth end to end product delivery, from ideation to launch, ensuring sustenance and growth.
2. Collaborate with the Product Management and Engineering teams to ensure product delivery on-time, within scope, and meeting the required quality standards.

Marketing & Customer Insights (including Social Media and Digital Marketing)

1. Support Marketing to select and integrate the necessary tools to support digital marketing efforts to enable the marketing team to launch and optimize campaigns.
2. Ensure the infrastructure is in place to collect, analyse, and act upon user data by integrating data pipelines and analytical tools.
3. Use market research, competitive analysis, customer inputs and data-driven insights to prioritize product features and improvements.

Stakeholder Management:

1. Act as the key point of contact for technology product-related communication with senior leadership, including providing updates on product performance, timelines, and strategic direction.
2. Build strong relationships with internal stakeholders (Sales, Marketing, Customer Support & Success) to gather input and ensure alignment with business goals.
3. Work with external stakeholders (Customers, Partners, Vendors) to ensure product-market fit.

Finance

1. Work with Business Head, CFO International and CTO International to forecast and manage the technology budget for the International Education business.
2. Define and manage the digital product fulfilment and entitlements cycle across all relevant business and customer applications.
3. Define and track key product metrics, ensuring products meet performance goals (e.g., customer acquisition, retention, revenue targets).

Customer Support & Success

1. Advise the Customer Support function with selection and implementation of appropriate customer support tools such as ticketing systems, live chat systems, and customer relationship management tools to efficiently handle the entire customer journey.
2. Work with Product Management to ensure technical issues raised by users are addressed by the support and engineering teams.
3. Assist Customer Success in developing the technical solutions that help with customer onboarding, ensuring a smooth and intuitive experience for new users.
4. Select and maintain tools for tracking customer usage patterns, engagement, and progress to enable the customer success team to identify potential issues before they escalate and provide proactive support.
5. Ensure that data flows seamlessly from the platform to customer success dashboards, allowing for real-time tracking of user success metrics (e.g., completion rates, engagement levels).

Data and Analysis

1. Direct the data infrastructure that powers the business, including data lakes, databases, and analytics tools to collect and analyse user data, ensuring that all user data is stored securely and that the business complies with relevant data protection regulations (e.g., GDPR, COPPA).
2. Ensure that all departments (product management, marketing, sales, etc.) have access to actionable insights to help in decision-making based on real-time data and predictive analysis.
3. Ensure that data from various departments (product, sales, marketing, finance, etc.) is integrated into a unified dashboard that allows leadership to track overall business performance and make data-driven strategic decisions.
4. Oversee the development of reporting that allows department heads to generate specific reports based on their needs, whether it’s financial forecasting, product usage trends, or marketing ROI.

Key requirements:

Qualifications

· Education: Bachelor's degree in business, engineering or product design, preferably with an MBA in Systems or Product Management, or equivalent industry experience.

Experience

1. Minimum 15+ years of product development and / or management experience, including at least 3 years in a leadership role.
2. Proven track record of managing the entire product lifecycle from concept to launch and growth.
3. Experience in the Education sector, with knowledge of school-based products and SaaS.

Skills

1. Strong leadership and collaboration skills, with experience working across cross-functional areas.
2. Excellent analytical, problem-solving, and decision-making abilities.
3. Effective communication and interpersonal skills, with the ability to influence and build consensus at all levels of the organization.
4. Ability to balance long-term strategic thinking with short-term execution.

Tools

· Proficiency in ERP Order Management (e.g. Oracle NetSuite, Oracle Fusion, SAP or similar), Product Development and Test Management tools (JIRA, Confluence, TestRail), Google Analytics, SEO tools, Google Keyword Planner, Customer Support tools (Freshdesk, Zendesk etc), CRM applications (e.g. SFDC, NetSuite, Freshworks) and data analytics tools (Power BI).

Account Admin - $2.5-$3k

Location - 5mins walk from Ubi MRT

Able to start on 1st Nov 2024

• Handles AP and AR for project (average 25/day)
• Check due diligences and compliances
• Consolidate GST paid for the project and claim from biz partner
• Speak mandarin to China biz partner
• willing to learn from scratch

Jones Lang LaSalle, an international commercial real estate firm, is seeking a skilled and motivated Technical Network Lead with expertise in both traditional networking and cloud networking technologies to join our IT team. The successful candidate will be responsible for overseeing the delivery of network services to our clients, ensuring exceptional quality and customer satisfaction. The ideal candidate will have a strong background in network troubleshooting, implementation, and support, as well as experience managing cloud-based network solutions.

The Technical Network Lead will be responsible for maintaining strong customer and vendor relationships and improving our services to maintain customer satisfaction. The role will perform technical tasks, such as troubleshooting technical issues, and will manage tasks, such as managing team performance, working closely with vendors and team to resolve issues and running outage calls to resolve problems. Other responsibilities include managing projects, fixing reliability issues, tracking service metrics, managing budgets, improving operation processes, managing vendor relationship and working closely with the network service delivery team. The person applying for this role will need to have been a previous technical hands-on network expert that worked in an operational capacity and resolving issues. They will need to have previous hands-on network technical experience and understand networking in the traditional sense as well as cloud networks. This person will also work closely with the Infrastructure Architecture group to make sure all designs are incorporated into the operational model for support.

Responsibilities

Service Delivery Management: Manage the end-to-end delivery of network services to clients, from initial scoping and requirements gathering to implementation, maintenance, and support. Develop and implement service delivery strategies to ensure that projects are delivered on time, within scope, and budget. Communicate effectively with clients to manage expectations and provide regular progress updates.

Level 3 Troubleshooting and resolution: The role will be responsible for Level 3 network support and troubleshooting on both cloud and on-prem as well as work closely with MSP to resolve issues that are impacting the business.

Network projects: The role will be responsible for working on and support global network projects from both planning, hands-on implementation and supporting project teams on various technical projects.

Technical Leadership: Act as the technical authority for network services, providing guidance and support to the Network team and clients. Lead the design, implementation, and support of network infrastructure, including routers, switches, firewalls, and other networking equipment. Develop technical documentation, including network diagrams, policies, and procedures. Work closely with the Infrastructure Architecture Team on new solutions being proposed and how to incorporate those into the operational model.

Cloud Networking Expertise: Design, implement, and manage cloud-based network teams using platforms such as AWS, and Azure. Develop operational strategies for migrating network services to the cloud and optimizing the performance, security, and cost-efficiency of cloud-based network resources. Stay current with industry trends and best practices in cloud networking technologies to ensure our solutions remain cutting-edge.

Vendor Management: Build and maintain strong relationships with network service providers and vendors, negotiating contracts and ensuring adherence to service level agreements (SLAs). Collaborate with vendors to troubleshoot and resolve technical issues and evaluate new products and services to enhance our network offerings.

Incident Management: Oversee the resolution of network incidents, ensuring timely response and resolution to minimize service disruptions. Conduct root cause analyses to identify underlying issues and develop strategies for preventing future incidents.

Continuous Improvement: Foster a culture of continuous improvement within the network team, identifying opportunities for enhancing the efficiency, effectiveness, and quality of our network services. Implement best practices, automate processes where possible, and stay abreast of the latest networking technologies and industry trends.

• Lead network operations and improvements.
• Work on operational improvements and processes.
• Manage and lead outage calls to help resolve issues.
• Conduct root cause analyses to identify underlying issues and develop strategies for preventing future incidents.
• Manage and work closely with vendors.
• Help implement new technologies with the architecture team.
• Oversee the resolution of network incidents in cloud and on-prem.
• Foster a culture of continuous improvement within the network team.
• Manage and lead people.
• Build and maintain vendor relationships and make sure SLAs are met.
• Maintain Network budget and making sure we do not go over allocated budget for network services.
• Identify opportunities to enhance efficient, effectiveness and quality of our network services in cloud and on-prem.

Sounds like you? To apply you need to be:

Experience & Education

• Masters/Bachelor’s degree in Information & Computer Science, Statistics or a quantitative discipline in science.
• 5+ years of technical hands-on networking support.
• 5+ years of leading and managing teams.
• 5+ years of IT operational delivery support.
• 5+ years of Customer Service and Leadership
• 2+ years of experience in migrating on-premises workloads to the public cloud

Technical Skills & Competencies

• Strong understanding of infrastructure and networking.
• Strong troubleshooting skills for cloud and on-prem networking.
• Strong experience in implementing and managing network operations teams.
• Experience in managing people and tasks.
• Experience in successfully deploying networking in a cloud environment.
• Experience in successfully deploying networking in traditional data center and edge.
• Experience in ITIL disciplines.
• Experience and ability to manage conflicts.
• Strong operational ability in a diverse and large-scale enterprise environment.
• Strong decision making and operational skill.
• Excellent verbal and written communication skills
• Proven track record of driving operational teams and decisions.
• Have excellent problem-solving skills utilizing both internal and external resources to get the job done. Work through issues and challenges.
• Have excellent technical leadership
• Self-starter and motivator and ability to work in team and solo

Job Responsibilities:

• Handling of Adobe and Microsoft product sales
• Achieve the assigned sales quota set by Management & Partners
• Client relationship building & sourcing for new clients
• Manage proposal assembly, approval, presentation and the negotiation of contractual arrangements.
• Drive all Adobe and Microsoft subscription & Hybrid-based objectives as outlined in Partner’s marketing and business plans.
• Weekly sales reporting update to Partners
• Act as the main point of liaison between Partner anD Internal Sales teams.
• Work closely with Partners to maintain latest sales strategies and product developments as well as to provide feedback on challenges or areas for improvement.
• Provide live support to Partner marketing events and marketing activities in the areas on product demonstrations and speaking engagements.

Job Requirements:

• Preferably with Minimum of 1 – 2 years sales experience in the IT industry
• Preferably with understanding of cloud-based software and subscription license model
• Ability of cold-calling, account building and maintenance, and closing sales opportunities
• Excellent verbal, presentation and written skills are required
• Team player and a business partner
• Demonstration of ‘on target’ sales performance
• Establishment and effective use of internal and external relationships

Others:

• Able to start immediately would be preferred
• 5 Days work week from Mon to Fri 9AM to 6:30PM