Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a VMware Engineer to support our client in Singapore which is a top global investment bank. The role of the incumbent is to handle the installation, configuration and management of the VMware private cloud computing platform. With his knowledge and skills, he/she can suggest amendments in the current installation / configuration procedures, which are more beneficial to the respective implementation project(s) at hand.

Responsibilities:

• Involved in the installation, configuration and management of VMware private cloud computing platform
• Install new components into production environment as laid out by Virtualization Engineering Team(s)
• Make configuration amendments into the existing production plant
• Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences.
• Ability to effectively manage relationships with other implementation teams, application teams, stakeholders, business and customer representatives.
• Organizational skills with attention to task details, documentation and target dates.
• Strong written, oral, and interpersonal communication skills.
• Team orientated, willing to share knowledge and collaborate with peers.
• Proven analytical, strategic vision drawing on strong problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into server, storage, virtualization issues, standards, and products.

Requirements:

• 5-7+ years of previous experience Implementing / Architecting & virtualization experience, across multiple vendor and technologies.
• In-depth understanding of Cloud, Server, Storage, and Virtualization architecture design techniques, theories, principles, and practices.
• Solid experience in implementing enterprise Cloud, Virtualization, Server and Storage systems within a broad spectrum of technologies.
• Excellent Knowledge of Private, Public and Hybrid Cloud environments
• Excellent Knowledge of Cloud Orchestration platforms
• Intermediate knowledge of Windows Server, Linux, in HA/DR type configurations.
• Excellent knowledge of Sever hardware platforms: x86
• VMWARE Cloud, Virtualization, Server and Storage vendor Certifications Preferred.
• Strong knowledge & working experience of VMWare modules such as ESXi, vSphere, vSAN, vRA, VRO, VROPs, vRLI, NSX-T, Horizon View
• Strong knowledge of SAN, NAS, DAS, RAID, SCSI, Fibre Channel, Backup to Disk, clustering, encryption technologies from multiple vendors.
• Strong proficiency in PowerShell, Shell scripting / Python / Ansible development

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a highly motivated and detail-oriented Capacity Planning/Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the Hiring Manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS & Microsoft M365 is required
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work in 1 month or less notice

Solution Architect

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Solution Architect to define architectural vision and solution architecture which aligns with the business strategy, enterprise architecture strategy, technology, and platform choices.

Responsibilities:

- Describes the solution intent and the associated operating environment, determines the primary systems/subsystems and their interfaces, defining non-functional requirements.

- Performs design reviews to ensure all non-functional requirements for a solution are sufficiently met.

- Ensures the solution is fit for purpose by working with stakeholders, vendors/service providers. In parallel, evaluating the impact of strategic design decisions.

- Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway.

Requirements:

- Familiar with Waterfall and Agile SDLC

- Application architecturing and delivery track record

- Knowledge in Financial Software, Middleware, and Databases

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Threat Prevention Engineer to support our client in Singapore which is a top global investment bank. This role will provide technical expertise and guidance within the Perimeter Security and Threat Prevention (network web proxy and malware detection technologies) domains through the delivery of consulting services for internal clients and projects. As part of the consulting function, the consulting engineer will ensure compliance with security standards, design principles and best practices.

Position Summary:

Threat Prevention Engineer will provide subject matter expertise and consulting to high-profile projects, services, and strategic initiatives to achieve targeted objectives and protect the firm. The individual must possess the ability to analyze and understand a variety of existing and evolving business requirements, interface with technology engagement teams and provide best in class Threat solutions that align to meet business and technology requirements.

Must be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering Perimeter and Threat technical solutions

Key Responsibilities:

Primary responsibilities will be to provide technical consulting for Threat Prevention (Web Proxy) solutions, traffic analysis and transforming the business requirement into PAC file, proxy policy and/or firewall/load balancing policy design. In addition, the engineer will be participating those Threat Prevention infrastructure build, migrate and upgrade initiatives globally rollout each year. The candidate must be a good team player to interface with multiple stakeholders of the project teams and with the ability to manage multiple project engagement, work independently and manage multiple deadlines, priorities among a diverse set of applications and requirements.

Lastly, this engineer will also be a Level 3 point of escalation, technical support for complex change implementations and major incidents related to Threat Prevention domains.

Required Skills:

• At least 7+ years of hands-on experience with large scale, complex network/DMZ environments preferably in the banking and finance industry
• Strong technical knowledge and hands-on experience on network web proxy or Content Filtering including McAfee WebGateway
• Experience of proxy PAC file engineering, network firewall policy /NAT engineering, DLP and malware scanning, local & site load balancing technology is an advantage
• Strong expertise in networking and network security protocols including HTTP, HTTPS, SSH, FTP, Socks, PAC files, DNS, NTP, ANYCAST services, and others
• Experience reporting, searching and or dashboarding data in Splunk
• Advanced networking troubleshooting skills and incident triaging including taking and analyzing traffic packet captures, policy research, traffic logs and system log reviews
• Strong analytical, troubleshooting and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs
• Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors
• Excellent customer facing communication skills for customer support and knowledge of ITIL best practices
• Must be able to communicate at different organizational levels including senior management to provide status updates, deliver requirements and report details at the correct level
• Willing to work some irregular hours based on the needs of project deployment window and the location of clients

Desired Skills:

• B.S. degree in Computer Science, Engineering, Business, or equivalent preferred with at least 7+ years of proven experience in Network Security or CyberSecurity environments
• Experience in Web Content filtering and Threat Prevention technologies such as Bluecoat Proxies, McAfee WebGateway proxies, F5 LTM, F5 SSLO, FireEye, Vontu, McAfee DLP, VMWare NSX defender or similar solutions is highly desired
• Knowledge of web connectivity and proxying technologies, WCCP/ITD, explicit or transparent proxy, reverse proxy
• Knowledge of authentication protocols such as LDAP, Kerberos, IWA, IWA-direct, SSO, Active Directory
• Ability to manage and manipulate large data sets, databases, and reports with high attention to details and data accuracy
• Experience with ITIL processes such as change management, request management and incident management is preferred
• At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CISA, CCSP, CEH

IT Program Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals..

We are currently looking for an IT Program Engineer to join our team in Singapore to support project change requests.

Responsibilities:
- L1 operations & support duties
- Service delivery management for application, servers and network infrastructure
- Apply specific technical skills as required to support Project/Change requests/Systems
- Liaise and follow up on reporting submission for PMO team
- Prepare and organize reporting, documents and correspondence to ensure that management reporting is accurate and timely

Requirements:
- IT qualification and/or relevant work experience
- Basic knowledge and some hands-on experience in IT domains

Additional Information:
- Location: 6 Commonwealth Lane
- Working hours: Regular working hours + rotational standby duty
- Salary range between SGD 44 to 48k per annum, with 14 days of Annual Leave and above market medical coverage / insurance.
- Start off as a 1 year contract with 2 months notice period.

Job Responsibilities:

1. Be responsible in handling full process of order processing which include from order to payment.

2. Issuing, tracking, providing feedback and updating procurement orders to ensure timely delivery of materials and meet production requirements.

3. Make the relevant documents for the storage of goods , actively cooperate with the warehouse to complete the storage of purchased goods with quality and quantity.

4. Verify and record shipment details of procurement orders, reconciling with suppliers and preparing payment requests or prepayments.

5. Pay close attention to the suppliers, monitor the supplier's production scheduling and production process;

6. Responsible in handling shipping docs check (CI/BL and etc)

8. Complete other ad hoc work.

Job Requirements:

1. Diploma or degree, 2 years or above procurement experience is preferred;

2. Familiar with the procurement workflow, proficient in office software ; proficient in Sap B1 system is preferred.

3. Familiarity with international trade business processes such as receiving orders, tracking orders, shipping, and customs clearance.

4. Strong communication and coordination skills, quick-witted, meticulous, and highly responsible.

5. Possess team spirit, cost consciousness, problem-solving skills and learning ability.

6. Bilingual in Chinese and English as working languages.

Responsibility

Provide engineering support in coordination of sales efforts with PTC account managers and PTC partners for strategic sales efforts, including:

· Engage with customers to understand their requirements and pain points.

· Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved.

· Present PTC solutions to different levels of an organization, from executives to technical staff, with the ability to alter the presentation style based on the audience present.

· Use demonstration environments that have been personally configured to ensure the customer can see themselves at the center of the demonstration.

· Translate technical capabilities and map these to values propositions that resonate with customers’ pain points.

· Respond to RFIs/RFPs in a concise, well thought out manner.

· Understand sales methodologies (e.g., MEDDICC, Command of the Message) to be able to support the sales team in the execution of the sales lifecycle, particularly in early sales qualification/prove stages.

· Become a trusted partner what works alongside the sales team.

· Collaborate with local and global PTC teams to ensure that best practices, use cases, market information, etc. are shared and leveraged.

· Act as the opportunity team leader to coordinate the engagement of global technical resources on local opportunities.

· Act as a thought leader for Digital Transformation for manufacturing companies in sales/marketing activities, conferences, seminars, industry events, etc.

Drive successful adoption and expansion of PTC solutions:

· Work closely with customers IT teams to ensure successful deployment and implementation.

· Track customer solution usage and adoption to ensure ongoing customer satisfaction and retention.

Skill Set

· Possess comprehensive engineering & discrete manufacturing process knowledge.

· Demonstrate a proven track record of presales engineering and/or implementation of complex software solutions.

· Experience with PTC products is a plus (specifically Windchill and Creo), or experience with similar solutions.

· Proficient in PLM and related technologies.

· Ability to understand technical configurations and customizations.

· Being able to build a wide network of internal peers and coordinate input from these peers to deliver complex solutions.

· Curiosity outside of your core expertise.

· Able to track changes and developments in a fast-paced software development environment and integrate these into future presentations and responses.

· Able to prioritise and manage conflicting project schedules.

· Able to work independently and ensure that deadlines/expectations are met.

· Willing to challenge the status quo to help drive for better outcomes.

· Good business sense and communication skills.

· A positive attitude.

· Negotiation skills.

· Excellent working-level business English, both oral and written.

· Experience in managing other people, specifically technical teams, a big advantage.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Solution / Domain Architect to support our client in Singapore which is a top global investment bank.

Your background

• You have domain knowledge of Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance, Commercial Card domains (some or all preferred).
• You have had experience driving shared service strategy and performance culture.
• Drives best practices approach to the continuous improvement of our products, processes, and tools.
• You are a motivated self-starter.
• You thrive in a fast-paced, team-based environment.
• You have relevant IT experience (SDLC – Waterfall / Agile).
• Strong Business Partner coordination.
• You can lead and contribute to automation, causal analysis, and development of shared / common solutions.
• You have strong verbal and written communication skills (able to cater to technical and non-technical audience).
• You are an analytical and innovative thinker, pays great attention to details and enjoys solving problems.
• You can translate complex concepts into multiple architectural “views” aimed at varying audiences.
• You have broad based IT knowledge and experience across Financial Software, Middleware, Databases.
• You can interpret business needs and apply innovative technology solutions.
• You have at least 8+ years’ experience working in Banking / Financial Services Technology discipline.
• You have a bachelor’s degree in computer science / related field or related work experience.

What you can expect

The Team provides Global Corporate & Investment Banking and Global Payment Solutions with direction on technology strategy and solutions in order to align with the business strategy. The Team manages architecture-related risks along with driving adherence to published standards, principles, and technology blueprints. The Team current has an exciting Solutions Architect opportunity for an experienced technologist supporting Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance and Commercial Card domains. The Team has a Global presence in the US, EMEA and APAC. The selected candidate would have the opportunity to work on an exciting, challenging, and varied book of work.

What you will do

• Responsible for defining an architectural vision and solution architecture which aligns with the business strategy, enterprise architecture strategy, technology, and platform choices.
• Describes the solution intent and the associated operating environment, determines the primary systems/subsystems and their interfaces, defining non-functional requirements.
• Ensures the solution is fit for purpose by working with stakeholders, vendors/service providers. In parallel, evaluating the impact of strategic design decisions.
• Working with both business and technology to create the solution intent and architectural vision.
• Leads rapid shaping of a high-level architecture with details filled in with emerging business requirements; ensures architecture is flexible and modular and designed to adapt easily.
• Utilizes the defined best practices, templates, and documentation to create architectural designs.
• Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway.
• Clarifies the architecture for the development teams to support implementation and provides solution options to resolve any impediments.
• Performs design reviews to ensure all non-functional requirements for a solution are sufficiently met (e.g., security, performance, maintainability, scalability, usability, and reliability).
• This is an individual contributor position.

About the Job

The Quality Department plays a very important role in Cyrus in maintaining the quality management system and driving quality improvements to deliver high quality products for our customers. You will be working closely with the Assistant Quality Manager on Quality Management System (QMS) and suppliers’ management.

Your key responsibilities are as follows:

- Maintain updated and accurate documents and records on ISO 9001, 14001 and 13485 system (includes Quality Manual, Procedures, Work Instructions, Forms, etc.) to ensure system compliance and ready for Management Review.

- Plan and conduct internal and external audits to ensure readiness of all sections for third party certification body, management review and customer audits.

- Coordinate with internal stakeholders to participate in customer or supplier audits for compliance

- Review audit findings and develop action plans to drive continuous improvements.

- Generate and review quality reports on suppliers’ performance and work with suppliers to address non-conforming materials, and drive for continuous improvement.

- Issue and follow up on Supplier Corrective Action Request (SCAR) to suppliers, monitor and review SCAR effectiveness for timely closure.

- Support the qualification of new suppliers to maintain a healthy pipeline of qualified suppliers to meet Cyrus production requirements.

- Maintain and conduct regular review of calibration and preventive maintenance for equipment.

- Responsible for quality issues arising from production and customer feedback, and collaborate with the production team to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation.

- Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance.

- Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness.

- Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements.

Your areas of knowledge and expertise that matter most for this role:

· Diploma in quality management / Engineering / Manufacturing or related field

· Minimum 3 to 5 years of relevant working experience in handling audits and ISO documentation in manufacturing industries.

· Knowledge in Supplier Management

· Knowledge of quality Management Standards such as ISO 9001, 14001, 13485 and ISO 22301.

· Knowledge in Potential Failure Mode Effect Analysis (PFMEA), Control Plans .and Gage Repeatability & Reproducibility (GR&R)

· Familiar with 8D and 5W problem solving methodology.

· Good communication and presentation skills

· Organized and detail oriented.

· Positive attitude with ability to multi task.

· Independent, takes initiatives and able to work with minimum supervision.

· Good team player with good initiatives and ability to work independently.

Job Summary: The Java Development Manager is a leadership role responsible for overseeing and managing a team of Java developers and the software development process. This role plays a critical role in ensuring the successful design, development, testing, and delivery of Java-based applications and systems, while also collaborating with stakeholders to align development efforts with business objectives.

Key Responsibilities:

1. Team Leadership:Recruit, train, mentor, and manage a team of Java developers.
Foster a collaborative and high-performance work environment.

2. Project Management:Lead the planning and execution of Java development projects.
Define project scope, objectives, and deliverables.
Develop project schedules, allocate resources, and track progress.

3. Architecture and Design:Collaborate with the development team to define system architecture and design for Java applications.
Ensure that software solutions are scalable, maintainable, and meet quality standards.

4. Development and Coding:Oversee and participate in Java application development, including coding, debugging, and unit testing.
Ensure adherence to coding standards and best practices.

5. Quality Assurance:Implement quality assurance processes to ensure that Java applications meet defined requirements and quality standards.
Manage testing efforts and address issues and defects.

6. Technical Guidance:Provide technical guidance and support to the development team, assisting with complex technical issues.
Stay updated on Java technology trends and advancements.

7. Stakeholder Communication:Collaborate with product managers, business analysts, and other stakeholders to understand project requirements.
Communicate project status, challenges, and progress to executive management and project stakeholders.

8. Risk Management:Identify potential risks and challenges in development projects and develop mitigation strategies.
Address and resolve issues that may impact project timelines and objectives.

9. Code Review and Documentation:Conduct code reviews to ensure code quality, performance, and adherence to best practices.
Maintain comprehensive documentation of development processes and codebase.

10. Release and Deployment:Manage the release and deployment process, ensuring a smooth transition of applications from development to production environments.

Requirements:

1. Education: A bachelor's degree in computer science, software engineering, or a related field is typically required. A master's degree or relevant certifications (e.g., Oracle Certified Professional, Java SE Programmer) may be preferred.

2. Experience: A minimum of 5-7 years of experience in Java software development, with at least 2-3 years in a management or leadership role, is typically required.

3. Java Expertise: Strong proficiency in Java development and related technologies. In-depth knowledge of Java frameworks and libraries.

4. Leadership Skills: Strong leadership and team management skills to lead and motivate a Java development team.

5. Project Management: Proficiency in project management methodologies, tools, and techniques for successful project delivery.

6. Communication: Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: Strong analytical and problem-solving abilities to address complex technical challenges and make strategic decisions.

8. Quality Assurance: Knowledge of software testing and quality assurance best practices.

9. Risk Management: Understanding of risk assessment and mitigation strategies in software development projects.

10. Agile Methodologies: Familiarity with agile development methodologies (e.g., Scrum, Kanban) is a plus.

The Java Development Manager is crucial in ensuring the successful development and delivery of Java-based software applications. They are responsible for team leadership, project management, and technical guidance to ensure that the software meets quality standards, aligns with business objectives, and remains competitive in the marketplace.

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do:​

• Partner with non-technical stakeholders to understand their analytical needs, help confirm data metrics and build data frame by asking the right questions, document and prioritize requirements
• Design, write and support extract, transform, and load (ETL) processes of user tracking data (e.g. customer lifecycle, segmentation and migration), deliver insightful data findings for business success
• Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining
• Support gathering of additional data for ad-hoc analysis as needed
• Recommend different ways to constantly improve data reliability, efficiency, and quality

What you’ll need:

• BS/MS or higher degree in mathematics, computer science or other technical/quantitative discipline
• Proficient with database management and analytic tools and languages supporting data analysis and reporting - SQL, Python, R, and Excel
• Experience with BI tools such as Tableau / Power BI
• Excellent verbal and written communication skills, including the ability to communicate complex data findings in a structured and clear manner to a non-technical audience
• Self-starter and entrepreneurial spirit with hands-on approach towards business

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Responsibility

Provide engineering support in coordination of sales efforts with PTC account managers and PTC partners for strategic sales efforts, including:

· Engage with customers to understand their requirements and pain points.

· Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved.

· Present PTC solutions to different levels of an organization, from executives to technical staff, with the ability to alter the presentation style based on the audience present.

· Use demonstration environments that have been personally configured to ensure the customer can see themselves at the center of the demonstration.

· Translate technical capabilities and map these to values propositions that resonate with customers’ pain points.

· Respond to RFIs/RFPs in a concise, well thought out manner.

· Understand sales methodologies (e.g., MEDDICC, Command of the Message) to be able to support the sales team in the execution of the sales lifecycle, particularly in early sales qualification/prove stages.

· Become a trusted partner what works alongside the sales team.

· Collaborate with local and global PTC teams to ensure that best practices, use cases, market information, etc. are shared and leveraged.

· Act as the opportunity team leader to coordinate the engagement of global technical resources on local opportunities.

· Act as a thought leader for Digital Transformation for manufacturing companies in sales/marketing activities, conferences, seminars, industry events, etc.

Drive successful adoption and expansion of PTC solutions:

· Work closely with customers IT teams to ensure successful deployment and implementation.

· Track customer solution usage and adoption to ensure ongoing customer satisfaction and retention.

Skill Set

· Possess comprehensive engineering & discrete manufacturing process knowledge.

· Demonstrate a proven track record of presales engineering and/or implementation of complex software solutions.

· Experience with PTC products is a plus (specifically Windchill and Creo), or experience with similar solutions.

· Proficient in PLM and related technologies.

· Ability to understand technical configurations and customizations.

· Being able to build a wide network of internal peers and coordinate input from these peers to deliver complex solutions.

· Curiosity outside of your core expertise.

· Able to track changes and developments in a fast-paced software development environment and integrate these into future presentations and responses.

· Able to prioritise and manage conflicting project schedules.

· Able to work independently and ensure that deadlines/expectations are met.

· Willing to challenge the status quo to help drive for better outcomes.

· Good business sense and communication skills.

· A positive attitude.

· Negotiation skills.

· Excellent working-level business English, both oral and written.

Experience in managing other people, specifically technical teams, a big advantage

Responsibility

Provide engineering support in coordination of sales efforts with PTC account managers and PTC partners for strategic sales efforts, including:

· Engage with customers to understand their requirements and pain points.

· Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved.

· Present PTC solutions to different levels of an organization, from executives to technical staff, with the ability to alter the presentation style based on the audience present.

· Use demonstration environments that have been personally configured to ensure the customer can see themselves at the center of the demonstration.

· Translate technical capabilities and map these to values propositions that resonate with customers’ pain points.

· Respond to RFIs/RFPs in a concise, well thought out manner.

· Understand sales methodologies (e.g., MEDDICC, Command of the Message) to be able to support the sales team in the execution of the sales lifecycle, particularly in early sales qualification/prove stages.

· Become a trusted partner what works alongside the sales team.

· Collaborate with local and global PTC teams to ensure that best practices, use cases, market information, etc. are shared and leveraged.

· Act as the opportunity team leader to coordinate the engagement of global technical resources on local opportunities.

· Act as a thought leader for Digital Transformation for manufacturing companies in sales/marketing activities, conferences, seminars, industry events, etc.

Drive successful adoption and expansion of PTC solutions:

· Work closely with customers IT teams to ensure successful deployment and implementation.

· Track customer solution usage and adoption to ensure ongoing customer satisfaction and retention.

Skill Set

· Possess comprehensive engineering & discrete manufacturing process knowledge.

· Demonstrate a proven track record of presales engineering and/or implementation of complex software solutions.

· Experience with PTC products is a plus (specifically Windchill and Creo), or experience with similar solutions.

· Proficient in PLM and related technologies.

· Ability to understand technical configurations and customizations.

· Being able to build a wide network of internal peers and coordinate input from these peers to deliver complex solutions.

· Curiosity outside of your core expertise.

· Able to track changes and developments in a fast-paced software development environment and integrate these into future presentations and responses.

· Able to prioritise and manage conflicting project schedules.

· Able to work independently and ensure that deadlines/expectations are met.

· Willing to challenge the status quo to help drive for better outcomes.

· Good business sense and communication skills.

· A positive attitude.

· Negotiation skills.

· Excellent working-level business English, both oral and written.

Experience in managing other people, specifically technical teams, a big advantage

Job Summary:

We are seeking a meticulous and analytical Credit Officer to join our auto finance startup. As a Credit Officer, you will play a vital role in assessing the creditworthiness of loan applicants, conducting thorough credit analyses, and ensuring the overall quality of our loan portfolio. Your role will involve evaluating credit risks, making informed lending decisions, and maintaining compliance with internal policies and regulatory requirements.

Responsibilities:

• Assess the creditworthiness of loan applicants by analyzing their financial statements, credit history, and collateral value.

• Conduct detailed credit analyses to evaluate borrowers' ability to repay loans and determine appropriate loan terms and conditions.

• Review loan applications and supporting documentation to ensure accuracy, completeness, and compliance with established lending guidelines.

• Analyze financial data, including income statements, balance sheets, cash flow statements, and tax returns, to assess applicants' financial stability.

• Verify applicant information and perform credit checks using internal and external sources.

• Collaborate with loan officers and underwriters to gather additional information and clarify any credit-related issues.

• Prepare comprehensive credit reports and present findings to management for loan approval or rejection decisions.

• Evaluate collateral valuation reports and assess the adequacy of collateral coverage.

• Monitor loan portfolios to identify early signs of credit deterioration, assess risk ratings, and recommend appropriate remedial actions.

• Stay updated on industry trends, market conditions, and regulatory changes affecting the auto finance industry.

• Ensure compliance with internal credit policies, procedures, and regulatory requirements.

• Collaborate with other departments, such as sales and collections, to address credit-related concerns and provide guidance.

• Maintain accurate and up-to-date credit files and documentation.

• Provide support during loan audits, examinations, and regulatory reviews.

• Assist in the development and enhancement of credit risk assessment models and tools.

• Participate in credit committee meetings and provide insights on credit-related matters.

• Continuously improve credit analysis processes and procedures to enhance efficiency and effectiveness.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field (or equivalent work experience).

• Proven experience as a Credit Officer or in a similar credit analysis role, preferably in the auto finance industry or financial services sector.

• Strong understanding of credit risk assessment, financial statement analysis, and lending principles.

• Familiarity with credit analysis tools, techniques, and credit scoring models.

• Excellent analytical and problem-solving skills.

• Ability to make sound credit decisions and recommendations.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Strong ethics and integrity.

• Proficiency in using financial analysis software and MS Office Suite.

Responsibilities:

· Perform analysis at any level of sophistication, from data prep to leveraging AI/ML including LLMs

· Generate workflows automatically with a genAI assistant and get guidance when you are stuck

· Eliminate repetitive and manual data manipulation with automated workflows

· Access and blend data from any source, whether from your desktop or from any major database or data warehouse

· Explore your data with interactive data views, choosing from dozens of charts

· Collaborate on visual workflows, either privately with colleagues or with your wider organization

· Save and reuse repeatable data processes, analytical models, or scripts across disciplines

· Collaborate effortlessly between multiple users with version control

· Deploy your workflows as data apps or REST APIs, disseminating insights across the organization

· Automate the delivery of insights to any number of stakeholders across the organization.

· Scale to empower any number of users, running any number of workflows in a single environment

· Empower self-sufficiency with data apps provided to any number of end users

· Create a knowledge base for your team, department, or entire organization. Build and share reusable workflows as best practices or starter kits for beginners

Requirements:

· Proven 10 years of experience with Knime and at least 3 years of experience in Looker Studio

· Proficient in Knime and Looker Studio modules.

· Prior Experience in adding data source to looker studio.

· Ability to translate Chinese encrypted data’s to English.

Job Responsibilities:

Drive business development efforts in Southeast Asia, with a primary focus on the Malaysian market, to identify and capitalize on new business opportunities.
Establish and maintain strong relationships with customers and channel partners to support the market expansion and sales of energy storage solutions.
Collaborate with internal teams to gather and integrate customer requirements, providing support for market promotion and sales activities.
Qualifications:

Relevant Experience: 1-3 years of experience in the energy storage or related industries, with a basic understanding of market dynamics and customer needs.
Market Knowledge: Familiarity with the Southeast Asian market, particularly in Malaysia, and a basic network of customers and channel resources.
Communication Skills: Proficient in English, capable of effective communication and collaboration with clients and internal teams.
Results-Oriented: Proven ability to meet business objectives with a proactive approach to solving problems.
Preferred Qualifications:

Familiarity with the cultural and business practices of Malaysia and other Southeast Asian countries.
Experience in managing channel partners or distributors is a plus.

Job Description

• Scotts Road/Benoi, Monday to Friday, 08:30 AM - 05:30 PM
• Basic + Incentive + Commission + Bonus, Perm role
• Lead generation/inside sales, desk bound, no travel need

Responsibilities

• Identifying new accounts and qualifying new inbound and outbound sales opportunities
• Run customer calls to qualify potential opportunities and set introductory meetings for the Sales team
• Work closely with Marketing to provide feedback on campaign performance, improve lead qualification and lead scoring
• Partnering closely with Sales to strategically penetrate key accounts
• Develop strong sales and product knowledge
• Nurture early phase opportunities for future pipeline potential
• Update lead and prospect activity to ensure effective lead management
• Exceed monthly opportunity quota and other KPIs set by management
• Be the first point of contact for customers who need help finding solutions
• Develop customer-centric sales skills to deliver a stellar customer experience

Requirements

• Diploma/Degree with at least 3 to 5 years relevant work experience, preferably in the tech sector
• Prior experience in pipeline building and lead qualification (Ability to drive revenue and expand client relationships in areas such as automation, robotics, and software solutions for industrial applications)
• Excellent written and verbal communication skills
• Ability to multi-task, prioritise and manage time effectively
• Self-starter, goal-oriented, passionate about technology, and capable of quickly learning new IT solutions
• Job Reference: QYX7WYX5

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Analyst - Event / Incident Management to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

· Each shift will be 12hrs, alternate week’s Wed will be an off day.

· Shift Pattern A: Sun to Wed

· Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

· Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7

· Basic understanding of troubleshooting methodologies for networking problems

· Basic understanding of Network Automation tools and processes

· Self-starter/self-directed, organized and detail oriented

· Strong technical acumen and analytical skills

· Excellent client interfacing skills

· Good verbal and written communication skills

· Experience aligning actions to business impact and service restoral

· Demonstrates ownership: Is accountable and can hold others accountable (professionally)

· Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

· 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role

· Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies

· Relevant Industry certifications in Network Technologies

· Cloud or Software Defined Networks knowledge and experience

· Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision

· Experience with SDWAN, preferred if on CloudGenix (Palo Alto)

· Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development

· Experience working in an Agile environment

· Experience of working within Financial Services (Insurance, Banking, Investment banking)

· Experience with other network technologies

· Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

· Operational support of network environments:

· Switching & Routing (underlay and overlay)

· Firewall, Traffic Management, Content Inspection, and DNS

· Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:

· Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon

· Cisco Nexus / ACI, Arista CloudVision, VMware vSphere

· Operational Change Oversight

· Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes

· Provide reporting and communication of change activity, including incidents that may be related to change

· Facilitate escalation to NOC and Change leadership teams

· Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services

· React to the failure according to business impact, and communicates with management and technical escalation

· Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed

· Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled

· Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.

· Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership

· Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

Key Responsibilities:

• Develop and maintain the service strategy and design to align with business objectives.
• Ensure that the service meets the needs of end users and stakeholders. Work closely with business stakeholders, IT teams, and end-users to gather requirements and feedback
• Prioritize features and enhancements based on stakeholder input and business value.
• Create and maintain service backlog, ensuring it is well-defined and prioritized.
• Collaborate with engineering teams to ensure timely and high-quality delivery of features.
• Oversee the design, development, and deployment of services.
• Advocate for user-centric design and ensure a positive user experience.
• Develop and execute strategies to drive user adoption and engagement.
• Provide training and support to end-users as needed.
• Monitor the performance and usage of services.

Experience:

Minimum of 20 years of relevant experience support financial solutions with at least 15 years working as a subject matter expert on SWIFT , including:

• SWIFT:On premises: SWIFT Alliance Access, Web Platform, RMA, Alliance Warehouse, SIL
  On the cloud: Alliance Cloud, Alliance Connect
  NET development
• Azure application development

Successful candidates would preferably also have the following skills:

• Oracle, SQL Server
• APIs: Strong knowledge of RESTFull and HTTP Protocol, Azure APIM
• Familiarity with Financial and Risk systems such as FIS’ Quantum, SAP, Finastra’s Summit, QRM, Fedline, Bloomberg
• Additional Desired Technologies: Jenkins, SonarQube, JFrog Terraform, ARMs, Azure CLI, Powershell
• Identify areas for improvement and implement changes to enhance functionality and user satisfaction.
• Ensure services comply with organizational policies and industry regulations.
• Collaborate with security teams to maintain a secure and compliant environment.
• Implement and manage document security measures, including data labeling and classification.
• Develop and enforce policies for data access, sharing, and storage to safeguard company information.
• Identify opportunities for improving the service and implement changes to enhance performance and user satisfaction.
• Conduct regular reviews and audits to ensure the service remains aligned with business needs.

Job Description

Key Responsibilities

Problem identification and troubleshooting a variety of difficult mechanical problems with limited supervision

Define, coordinate, perform, and document engineering test reports with limited supervision

Develop, design, or modify mechanical engineering layouts/schematics and/or detailed drawings/specifications of difficult scope

Perform engineering analysis of difficult scope with limited supervision

Technically lead and/or execute engineering projects, including development of key suppliers. Generate mechanical product specifications.

May be responsible for the design, development and implementation of custom mechanical tooling, fixturing, and associated processes to enable the handling, assembly and/or disassembly of parts, components, sub-assemblies and final assemblies throughout the product life cycle. Establishes standards across all operational processes

Specify and review engineering documentation

Implements concepts for variety of complex product issues and mechanical solutions

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

Perform engineering analysis under general supervision

Design or modify mechanical engineering layouts/schematics and/or detailed drawings/specifications of moderate scope under general supervision

Perform and document engineering tests under general supervision

Generate related alpha/gamma documentation for product release under general supervision

Coordinate the procurement and assembly of mechanical components/equipment and identify sources of critical parts and subsystems to resolve moderately complex technical issues

Troubleshoot a variety of mechanical problems of moderate difficultly under general supervision

Implement concepts of moderate product issues and mechanical solutions of moderate difficulty

May be responsible for the design, development and implementation of custom mechanical tooling, fixturing, and associated processes to enable the handling, assembly and/or disassembly of parts, components, sub-assemblies and final assemblies throughout the product life cycle

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

• Overall 5-8 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
• Develop, implement, and manage security controls to block and mitigate security threats across the IT infrastructure.
• Understand perimeter and endpoint security solutions and create policies based on specific requirements.
• Evaluate business risks and the control environment to identify weaknesses, then design effective controls.
• Regularly review and adjust existing policies to ensure they remain effective and aligned with the latest security threats and best practices.
• Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto
• Experience as a Security Incident Responder or SOC analyst/manager
• Hands on experience in Symantec Endpoint Protection Manager.
• Good in SEP configuration and troubleshooting endpoints.
• Good in SEPM policies configuration SEPM up gradation from old 11.x to 12.x new version.
• Generating AV Compliance Report.
• Threat log analysis and event Monitoring Certificate Management L2/L3 Venafi Trust Platform.
• Sharing reports with stakeholders/clients Endpoint Security L2/L3 Symantec Endpoint Protection.
• Hands-on to Manage Windows Defender ATP capabilities.
• Good knowledge in XDR .
• Should have expertise knowledge on ADR, SCCM configuration, WSUS configuration and AAD configuration.
• To manage AV policy, ASR policy, EDR policy and Firewall policy.
• Hands-on to manage Co-managed devices from console.
• Knowledge to Query Advanced hunting and to create Custom detection rules.
• Knowledge on Next gen Antivirus, EDR, Device Control.
• Knowledge on Threat hunting & Intel, Malware search & analysis.
• Knowledge on Managing and protecting identities in Azure AD.