Key Responsibilities:

1. Marketing Strategy Development:

o Develop and implement global product marketing strategies to drive brand awareness, market share, and revenue growth.

o Align marketing initiatives with company goals and market trends.

2. Market Analysis and Research:

o Conduct market research to identify customer needs, competitive landscape, and emerging industry trends.

o Analyze data to provide actionable insights for product positioning and differentiation.

3. Product Launch and Positioning:

o Lead go-to-market strategies for new product introductions, including messaging, positioning, and launch plans.

o Collaborate with sales teams to develop product value propositions and sales enablement tools.

4. Cross-Functional Collaboration:

o Work closely with product management, sales, and operations teams to align marketing efforts with business objectives.

o Coordinate with regional teams to adapt global strategies for local markets.

5. Content and Campaign Development:

o Create and manage compelling marketing materials, campaigns, and digital content to promote products and solutions.

o Oversee the development of technical documentation and product collateral.

6. Performance Tracking:

o Monitor and measure the effectiveness of marketing programs and campaigns.

o Use KPIs and analytics to optimize strategies and demonstrate ROI.

Qualifications:

· Master’sdegree in Marketing, Business, Electronics Engineering, or a related field; MBA preferred.

· Minimum of 10years of experience in product marketing in the electronics or technology sector.

· Strong understanding of electronic components and global market dynamics.

· Proven experience in leading global product launches and marketing campaigns.

· Excellent analytical skills and ability to interpret market data and trends.

· Exceptional communication, presentation, and interpersonal skills.

· Proficiency in digital marketing tools and CRM platforms.

· Ability to travel internationally as required.

Duties :

1. Prepare and give pre-sales technical assistance and after sales support to customers

2. Communicate with the team to understand customer demands and offer sales support where necessary

3. Secure orders, ensure product standards and timely fulfilment of orders

4. Establish customer rapport and acceptance

5. Help customer to solve problems with product usage

6. Recommend new and improved products to customers and explain how product will be more cost effective

7. generate Sales leads, cold call, follow up with customer enquiries

Requirements :

1. Reliable technical background

2. Ability to work with others as a team

3. Ability to build customer relationships easily

4. Analytical ability and great problem-solving skills

5. Presentation skills and ability to convey product value

6. Self-confidence to support persuasion and sales efforts

7. Possess drive and self motivated

8. Diploma/ITE in Engineering (preferably in Mechanical Engineering)

9. 1-2 years experience through fresh graduate are welcome

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

About the Job

The Logistics Department plays one of the most critical roles in managing part the assets in Cyrus. You will be joining a dynamic team managing and working closely with the Assistant Warehouse Manager to solve Logistics, warehouse operation issues, managing the inventory level and fulfil daily orders. You will also be required to implement new ideas to improve our logistics and warehouse operation processes.

Your key responsibilities cover the following 5 broad areas:

1) Receiving and Inspecting of Goods

• To verify the quantity of goods, inspect for damages and report discrepancies.
• To ensure proper handling and storage of goods.

2) Inventory Management

• To tidy and organise all inventory and maintain accurate records for accurate monitoring
• To conduct regular inventory checks and report discrepancies.

3) Order fulfilment

• To retrieve and pack shipment orders according to delivery schedules, and coordinate with inter-departments for deliveries and pickups.

4) Warehouse Organization

• To ensure inventory are well organised and stored at stipulated locations so as to achieve and maintain warehouse 5S standard.

5) General Support

• To initiate and collaborate on work improvements projects to improve processes and work environment.

Your areas of knowledge and expertise that matter most for this role:

· Secondary school, Higher Nitec, Diploma or 2years working experience in warehousing or environment.

· Basic understanding of Microsoft Office is required.

· Valid Forklift license is an added advantage.

· Knowledge of ERP/WMS system.

· Physical fitness to carry goods up to 25kg.

· Key attention to detail and monitoring of inventory quality.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance professionals play an important role within Assurance. As companies continue to digitise and automate more aspects of their business, performing high-quality audits and providing other assurance services require deeper capabilities with specialised knowledge of auditing technology. Services provided include Financial Audit IT, other assurance services such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded assurance services such as pre-implementation assessments, readiness engagements and ISO certification services as well as integration with other Assurance competencies.

The opportunity

You will develop valuable skills for your entire career. You will also work with tomorrow’s business leaders and gain hands on best practice experience. The objective of our technology assurance services is to provide clients with a reliable overview of their technology risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contractual obligations. 

Your key responsibilities

As a Senior / Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity
• Serve as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:

- Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy
- Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk
- Integrating audit analytics findings into the overall audit approach and to present these findings to the client

Skills and attributes for success

• Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents
• Work with the engagement team to document the business processes dependent on information technology
• Serve as a fieldwork leader by directing the daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
• Demonstrate and apply a thorough understanding of complex information systems
• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team and client management through written correspondence and verbal presentations
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Proficient in analytics tools like Alteryx, SQL and Power BI, as well as familiarity with more traditional tools such as Excel etc
• Have a strong understanding of financial and non-financial data, and its applicability in the audit process
• Ability to simplify complex data and communicate results clearly to non-technical audiences, both in writing and through visualizations
• Be a strategic thinker that can see beyond the data and understand how analytics fits into the bigger picture of an audit engagement and the overall assurance process

To qualify for the role, you must have:

• A recognised university degree in accounting, business, computer science, information technology, engineering, mathematics or other relevant discipline
• Willingness to travel on overseas assignment as the need arises
• Project management skills
• Strong written and verbal communication skills and presentation skills
• Leadership, teamwork and client service skills
• Demonstrated integrity within a professional environment

Ideally, you’ll also have:

• Relevant certifications such as CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT
• Prior experience in performing data analytics in an audit, risk management, compliance, or related role

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk industry. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

The Opportunity:

As an Associate with Technology Assurance team, you will have the opportunity to collaborate with leading global companies and large conglomerates across various sectors, such as financial institutions, government and public sector and Fintech firms. Your role will involve in assisting our clients in identifying and effectively managing their technology risks.

Our independent position and assessment capabilities provide clients with a candid and reliable overview of their risk landscape and the controls in place. You will be involved in assessments and attestation services that will directly support C-suite discussions and important business decisions regarding compliance, cost and quality of our clients’ risk management programs.

Technology Assurance assists our clients with the following services:

• IT audits: This service involves performing IT-related procedures in support of financial statement audits, integrated audits, internal audits or other form of attestation engagements. We examine management controls within an IT infrastructure by evaluating IT general control design and operating effectiveness and testing application controls. Other assurance services include third-party reviews such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded services such as pre-implementation assessments, readiness engagements and cybersecurity assessments as well as integration with other Assurance competencies.
• IT Asset Management: ITAM identifies and mitigates risks — such as financial, contractual, regulatory and information security associated with the use of software — and helps optimize software costs.
• Business Continuity: Business continuity involves proactive planning and preparation to ensure an organization's critical business functions can operate during emergency events. We will support client with the delivery of resilience build and assessment programs, integrating foundational resilience disciplines such as business continuity, crisis management, and scenario testing.
• Data Privacy: Data protection is important, since it prevents the information of an organization from fraudulent activities, hacking, phishing, and identity theft. Any organization that wants to work effectively need to ensure the safety of their information by implementing a data protection plan.
• Data Analytics: Data-driven analyses are performed to help identify areas of risk and to enhance process and technology controls, improve IT operations and compliance processes as well as to achieve cost efficiencies. This includes the development of analytics test procedures, statistical models and algorithms to client’s data to identify instances of process or control gaps, occurrences of unauthorised or non-compliant activities within the organization and cost optimization opportunities.

Your Key Responsibilities:

As an Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity.
• Serve as a fieldwork team member to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk.
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements.
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy.
  Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk.
  Integrating audit analytics findings into the overall audit approach and to present these findings to the client.
  

Skills and Attributes for Success:

• Degree in Accountancy, Business, Computer Science, Information Technology, Data Analytics, Engineering, Mathematics or other relevant discipline.
• Willingness to travel on overseas assignment as the need arises.
• Project management skills.
• Strong written and verbal communications skills and presentation skills.
• Leadership, teamwork and client service skills.
• Demonstrated integrity within a professional environment.
• Knowledge or interest in the field of information security, in line with internationally accepted standards and frameworks (e.g. COBIT, ITIL, ISO 2700x, CSA, SOX, GDPR and etc.).
• Knowledge or interest in data analytics tools such as Power BI, Alteryx, Python, R or Tableau.

What we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Assist with the drawings preparations for projects using Acad.

Site visits to better understand the drawings required.

Attend meetings if necessary.

Assist with quantity take-off during tender submission.

Assist with some admin works, if necessary.

Assist with collecting and delivering samples.

Discussion with site on the completed work.

Steel calculation experience is priority.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Network Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

In our digital transformation journey ahead, we intend to build loosely coupled but tightly aligned components that are built expecting to be reused for repeatability and consistency while being able response to changes quickly.

Our systems and applications must adopt common services, platforms, architectural principles, and design patterns. There is a need for an overarching strategy, architecture roadmap that enables our engineering teams to design and build new capabilities & features that are aligned to an end-state vision of how these systems and applications will operate within this architecture framework and being able to engineer them accordingly. The technology runway provides a set of framework and re-usable patterns to enable a consistent approach to security, maintainability and reliability.

Summary of Role
We are seeking a talented Enterprise Architect (EA) who have the passion for architecting and solutioning large, multi-technology across multiple business units. The incumbent has a balanced mix of technical and business skills, who can operationalize strategy through detailing implementation. The EA is an experience application and solution architect, an expert in application engineering in a cloud native environment.

The enterprise architect is responsible for the design and review of applications or services. The incumbent is a hands-on engineering lead who crafts and reviews applications design and architecture patterns. You will define and drive business-IT solutions that use innovative business processes, architectural and technical frameworks to provide high value solutions to complex business problems.

Why This Role Is Unique
As an Enterprise Architect at our bank, you will be at the intersection of technology innovation and regulatory compliance, ensuring that our systems are not only at the cutting edge of technology but also fully compliant with stringent regulatory standards. Your work will directly contribute to the bank’s operational excellence, resilience, and trustworthiness in the eyes of our customers and regulators alike. In this role, the EA act as a change agent who works closely with various stakeholders including technology heads, business, business analysts, application team, infrastructure specialists, platform architects and other domain architects. EA will also advocate innovation through the exploitation of emerging technologies to drive market differentiation by forging partnership with the stakeholders and the Centre of Excellence (CoE) team.

Responsibilities

• Organization Responsibilities: Shall perform the role of a trusted technology advisor / enterprise solution architect. Expected to drive large transformation work – existing and new. Ability to mentor and guide technical teams, fostering an environment of continuous learning and improvement. Collaborates with different engineering teams to develop and agree on system integration standards.
• Comprehensive Domain Knowledge Application: Apply extensive domain knowledge in savings, payments, credit cards, investments, and other digital banking services to the design and architecture of banking solutions.
• In-Depth Technical Architecture Review: Conduct thorough reviews of existing technical architectures, including software applications, infrastructure, and data management systems, ensuring they align with best practices for scalability, reliability, and security. Conduct in-depth analysis of our current systems and processes to identify opportunities for improvement and integration.
• Architectural Strategy and Vision: Develop and refine the architectural strategy for the bank, encompassing software, infrastructure, and cloud services. This includes establishing a clear vision that supports the bank’s objectives and growth. Evolve a conceptual solution and work with the eco-system and provide directions to the independent solution streams. Stitch it together by iterating with the stakeholders and other technology architects deriving from a business need.
• Application Engineering: Demonstrate proficiency in engineering key application technologies. Possess deep expertise in developing and maintaining robust web, middleware, and mobile applications, leveraging frameworks such as React, Angular, Spring Boot for accelerated development and enhanced scalability. Champion the adoption of industry-standard APIs to facilitate seamless integration between systems, ensuring interoperability and flexibility in the banking ecosystem. Harness the power of streaming platforms like message queue and Kafka to enable real-time data processing and analysis, empowering the bank to make data-driven decisions and deliver personalized customer experiences. Stay abreast of emerging technologies and trends in application development, continuously refining engineering practices to drive efficiency, agility, and innovation across the organization's technology landscape.
• Establish Standard Adoption: Develop and document application of design principles, service catalogues, patterns that can be adopted as the enterprise and solution architecture standards. Drive design consistency across the bank and reduce repeated and duplication of work. Communicate and enforces Enterprise Architecture models across the bank. Ensure proper documentation of standard processes and best practices in place. Promote standards, re-usable patterns, codes, API. Drive architecture and design consistency across the bank.
• Resilience and Disaster Recovery: Design and implement resilient system architectures that minimize downtime and data loss in the event of failures or cyber-attacks. Oversee the creation of disaster recovery plans that ensure quick recovery and continuity of operations.
• Performance Optimization: Analyze current systems to identify bottlenecks and inefficiencies. Propose and implement solutions to enhance performance, ensuring the bank’s technology platforms can handle growing transaction volumes and user demands smoothly.
• Scalability and Flexibility: Ensure architectures are designed to scale effectively with the bank’s growth, adapting to changing business needs and customer demands. This includes leveraging cloud technologies and modern architectural frameworks to facilitate flexibility.
• Integration and Interoperability: Design systems that ensure seamless integration and interoperability between different banking domains, facilitating a unified customer experience that allows easy access to savings, payments, credit cards, investments, and other banking products.
• Regulatory Compliance and Security: Design and implement technology solutions that comply with banking regulations and standards (e.g., MAS Technology Risk Management, GDPR, PCI DSS) to ensure data protection, privacy, and security.
• Site Reliability Engineering (SRE) Alignment: Adopt SRE principles to enhance system reliability and performance. This includes defining service level objectives (SLOs) and indicators (SLIs), implementing automation for deployment and scaling, and developing resilience testing practices (e.g., chaos engineering).
• Proactive Risk Identification and Mitigation: Employ advanced risk assessment methodologies to identify potential system vulnerabilities, failure scenarios or regulatory compliance gaps. Develop mitigation strategies to address these risks proactively, ensuring the bank remains ahead of potential threats.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 10 years of experience in solutioning for large complex programs with experience in banking solutions.
• An expert in application solution design and engineering with experience across some of these common technology stack e.g. web, mobile development using Kotlin, React, Angular, API technology, message streaming, middleware etc.
• Demonstrated expertise in reviewing and designing complex technical architectures, including detailed knowledge of software development practices, infrastructure components (e.g., servers, databases, networks), cloud computing models (IaaS, PaaS, SaaS), and modern architectural approaches (e.g., microservices, event-driven architectures).
• Experienced working in a cloud native work environment including public cloud, containers, serverless. Familiarity and some hands-on experience with common technology – e.g., Java, Springboot, Kong API Gateway, OpenShift, AMQ, Kafka, AWS etc.
• Ability to have conversations and present propositions to the senior management and carry the relationship along driven by content. Excellent verbal, written communication skills and executive presence.
• Strong leadership skills, with the ability to inspire and manage cross-functional teams. Good understanding of DevOps, SRE, and Agile methodology and tools.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

In our digital transformation journey ahead, we intend to build loosely coupled but tightly aligned components that are built expecting to be reused for repeatability and consistency while being able response to changes quickly.

Our systems and applications must adopt common services, platforms, architectural principles, and design patterns. There is a need for an overarching strategy, architecture roadmap that enables our engineering teams to design and build new capabilities & features that are aligned to an end-state vision of how these systems and applications will operate within this architecture framework and being able to engineer them accordingly. The technology runway provides a set of framework and re-usable patterns to enable a consistent approach to security, maintainability and reliability.

Summary of Role
We are seeking a talented Enterprise Architect (EA) who have the passion for architecting and solutioning large, multi-technology across multiple business units. The incumbent has a balanced mix of technical and business skills, who can operationalize strategy through detailing implementation. The EA is an experience application and solution architect, an expert in application engineering in a cloud native environment.

The enterprise architect is responsible for the design and review of applications or services. The incumbent is a hands-on engineering lead who crafts and reviews applications design and architecture patterns. You will define and drive business-IT solutions that use innovative business processes, architectural and technical frameworks to provide high value solutions to complex business problems.

Why This Role Is Unique
As an Enterprise Architect at our bank, you will be at the intersection of technology innovation and regulatory compliance, ensuring that our systems are not only at the cutting edge of technology but also fully compliant with stringent regulatory standards. Your work will directly contribute to the bank’s operational excellence, resilience, and trustworthiness in the eyes of our customers and regulators alike. In this role, the EA act as a change agent who works closely with various stakeholders including technology heads, business, business analysts, application team, infrastructure specialists, platform architects and other domain architects. EA will also advocate innovation through the exploitation of emerging technologies to drive market differentiation by forging partnership with the stakeholders and the Centre of Excellence (CoE) team.

Responsibilities

• Organization Responsibilities: Shall perform the role of a trusted technology advisor / enterprise solution architect. Expected to drive large transformation work – existing and new. Ability to mentor and guide technical teams, fostering an environment of continuous learning and improvement. Collaborates with different engineering teams to develop and agree on system integration standards.
• Comprehensive Domain Knowledge Application: Apply extensive domain knowledge in savings, payments, credit cards, investments, and other digital banking services to the design and architecture of banking solutions.
• In-Depth Technical Architecture Review: Conduct thorough reviews of existing technical architectures, including software applications, infrastructure, and data management systems, ensuring they align with best practices for scalability, reliability, and security. Conduct in-depth analysis of our current systems and processes to identify opportunities for improvement and integration.
• Architectural Strategy and Vision: Develop and refine the architectural strategy for the bank, encompassing software, infrastructure, and cloud services. This includes establishing a clear vision that supports the bank’s objectives and growth. Evolve a conceptual solution and work with the eco-system and provide directions to the independent solution streams. Stitch it together by iterating with the stakeholders and other technology architects deriving from a business need.
• Application Engineering: Demonstrate proficiency in engineering key application technologies. Possess deep expertise in developing and maintaining robust web, middleware, and mobile applications, leveraging frameworks such as React, Angular, Spring Boot for accelerated development and enhanced scalability. Champion the adoption of industry-standard APIs to facilitate seamless integration between systems, ensuring interoperability and flexibility in the banking ecosystem. Harness the power of streaming platforms like message queue and Kafka to enable real-time data processing and analysis, empowering the bank to make data-driven decisions and deliver personalized customer experiences. Stay abreast of emerging technologies and trends in application development, continuously refining engineering practices to drive efficiency, agility, and innovation across the organization's technology landscape.
• Establish Standard Adoption: Develop and document application of design principles, service catalogues, patterns that can be adopted as the enterprise and solution architecture standards. Drive design consistency across the bank and reduce repeated and duplication of work. Communicate and enforces Enterprise Architecture models across the bank. Ensure proper documentation of standard processes and best practices in place. Promote standards, re-usable patterns, codes, API. Drive architecture and design consistency across the bank.
• Resilience and Disaster Recovery: Design and implement resilient system architectures that minimize downtime and data loss in the event of failures or cyber-attacks. Oversee the creation of disaster recovery plans that ensure quick recovery and continuity of operations.
• Performance Optimization: Analyze current systems to identify bottlenecks and inefficiencies. Propose and implement solutions to enhance performance, ensuring the bank’s technology platforms can handle growing transaction volumes and user demands smoothly.
• Scalability and Flexibility: Ensure architectures are designed to scale effectively with the bank’s growth, adapting to changing business needs and customer demands. This includes leveraging cloud technologies and modern architectural frameworks to facilitate flexibility.
• Integration and Interoperability: Design systems that ensure seamless integration and interoperability between different banking domains, facilitating a unified customer experience that allows easy access to savings, payments, credit cards, investments, and other banking products.
• Regulatory Compliance and Security: Design and implement technology solutions that comply with banking regulations and standards (e.g., MAS Technology Risk Management, GDPR, PCI DSS) to ensure data protection, privacy, and security.
• Site Reliability Engineering (SRE) Alignment: Adopt SRE principles to enhance system reliability and performance. This includes defining service level objectives (SLOs) and indicators (SLIs), implementing automation for deployment and scaling, and developing resilience testing practices (e.g., chaos engineering).
• Proactive Risk Identification and Mitigation: Employ advanced risk assessment methodologies to identify potential system vulnerabilities, failure scenarios or regulatory compliance gaps. Develop mitigation strategies to address these risks proactively, ensuring the bank remains ahead of potential threats.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 10 years of experience in solutioning for large complex programs with experience in banking solutions.
• An expert in application solution design and engineering with experience across some of these common technology stack e.g. web, mobile development using Kotlin, React, Angular, API technology, message streaming, middleware etc.
• Demonstrated expertise in reviewing and designing complex technical architectures, including detailed knowledge of software development practices, infrastructure components (e.g., servers, databases, networks), cloud computing models (IaaS, PaaS, SaaS), and modern architectural approaches (e.g., microservices, event-driven architectures).
• Experienced working in a cloud native work environment including public cloud, containers, serverless. Familiarity and some hands-on experience with common technology – e.g., Java, Springboot, Kong API Gateway, OpenShift, AMQ, Kafka, AWS etc.
• Ability to have conversations and present propositions to the senior management and carry the relationship along driven by content. Excellent verbal, written communication skills and executive presence.
• Strong leadership skills, with the ability to inspire and manage cross-functional teams. Good understanding of DevOps, SRE, and Agile methodology and tools.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our Risk Services Practice provides an invaluable safeguard in today’s complex operating environment with insights and independent assurance. We work with clients to deliver business control to help them to protect and strengthen every aspect of their business from people to performance, systems to strategy, business plans to business resilience. We help clients manage, mitigate and control risks from potential cybersecurity breaches to possible breaks in the supply chain. We assess and prepare businesses by looking into their technology, finance, data analytics, regulatory requirements, data security and privacy, internal audit, and the third parties our clients rely on, to help clients deliver quality results and meet their strategic objectives.

A career within Information Technology Risk Assurance services, will allow you to develop and apply strategies that help clients leverage enterprise technologies so they can get a higher return on their investment, mitigate risks, streamline processes, and find operational inefficiencies. We assist clients in understanding and challenging their current risk profiles and develop strategies to build digital confidence by embracing opportunities to stay competitive through building trust and resilience into their technology systems. We cover a wide range of disciplines, including risk evaluation, operational and strategic Information Technology processes, project governance, application implementation, data integrity, cyber security, and accounting/audit.

As a Manager, you will be leading teams to advise clients around building resilience and sustainability by embedding measures to prevent, respond to, recover and learn from operational disruptions and incidents, with a particular focus on critical services and third parties, technology, data, premises and people. You will:

• Be a subject matter expert on operational and technology resilience (BCM) risks, with significant experience in leading either advisory or operational execution teams in this space.
• Lead discussions with business and technology stakeholders to help develop and refine their resilience strategy, especially with respect to digital transformations / cloud.
• Help our clients develop and implement operational and technology resilience policies, frameworks and standards
• Lead operational and technology resilience reviews (including Business Continuity Management and Disaster Recovery) to assess current state and develop a strategic improvement roadmap
• Work with our clients to develop and uplift end-to-end resilience / BCM programmes, from the initial risk assessment and threat/scenario analysis, to business impact assessment, to policy and framework development and the building of playbooks, etc.
• Develop and/or implement integrated crisis management structure, protocols and plans to help clients streamline their crisis management process.
• Conduct training to equip organizations with the knowledge to manage their resilience risks, and operate their resilience/BCM frameworks.
• Lead business continuity and crisis management exercises to help clients validate their resilience capabilities.
• Work with Partners and/or Directors to identify new business opportunities, drive proposals, prepare and deliver client presentations, and convert opportunities into long-term client engagements.
• Build and maintain effective working relationships with clients and help identify opportunities to broaden relationships with new and existing clients.
• Lead and mentor your team, including providing on-the-job coaching, knowledge sharing, and being able to draw on subject matter specialist knowledge accordingly.
• Share leading practices amongst the business and technology community, publish whitepapers and thought leadership articles, and participate in industry events.

Requirements and Attributes:

• At least 5-7 years (manager) of experience working in one or more of the following disciplines: operational and/or technology risk & resilience, business continuity management, disaster recovery planning, technology risk management, or regulatory compliance. The seniority of the candidate is commensurate with years of relevant experience and skillset.
• Good understanding of resilience and business continuity best practices including knowledge of local (e.g. MAS Revised BCM Guidelines) and international BCM standards (e.g. ISO 22301, SS540, EU DORA).
• Proficient in planning, designing and conducting TableTop Exercises and other business / technology resilience exercises .
• Good interpersonal and communication skills, with significant experience in managing complex engagements and stakeholders; business development experience is a plus.
• Professional certification(s) in one or more areas of resilience / BCM / DR from a recognised institution such as CBCP, CCRP, BCCP, BCCS, BCCE, etc.

Assistive Technology Hub is looking for a Speech & Language Therapist to join their team.

Responsibilities:

The Speech and Language Therapist , AT Hub assesses clients for their functional needs and challenges in the areas of speech and communication and plans Assistive Technology interventions that includes trial ,training and recommendation of suitable AT/AAC solutions to clients in need ;training and supporting teachers, caregivers, and parents in the intervention strategies, and processes. The individual may work in collaborative and transdisciplinary teams. The job scope also entails managing risk and service quality, assisting senior colleagues in projects, specialised clinics, research work, performing departmental administration and operational tasks and participating in continuing education. The individual should possess effective communication, and problem-solving skills.

• Clinical
• Education, Training and Development
• Administration

Requirements :

· A relevant Undergraduate or Postgraduate degree in Speech and Language Pathology / Therapy recognized by the Allied Health Professions Council, Singapore with Full Registration, and keen to develop competencies for self and professional development in the areas of AT/AAC .

· At least two years’ experience with clients with multiple disabilities, providing AT solutions.

· An Assistive Technology Professional Certificate / Trainings in the field of AT/AAC will be an added advantage.

Please note that only shortlisted applicants will be notified on the outcome of the job application.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Keying in of Invoices and payment

• Filing and normal office works
• 1 years of working experience in the similar field
• Fresh Graduate will be considered
• GCE N level or equivalent
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Able to work under pressure in a fast-paced environment
• Possess good interpersonal and communication skills

Job Responsabilites:

• Build and maintain advanced endpoint sensors on diverse operating systems including Windows and Linux
• Develop platforms and automation to deploy and manage endpoint sensors
• Develop backend data processing pipelines to process and analyse streaming data
• Build customer-facing web applications and API gateways to support the platforms’ use cases
• Propose innovative solutions to address cyber security use cases
• Design project roadmaps and perform project planning to achieve business outcomes
• Design and develop sensor deployment architecture in customers’ environments
• Configure and manage sensor environments, including operating systems, applications and network topology
• Participate in code and architecture reviews for developmental efforts
• Write complete technical documentation

Job Requirements:

• At least 3 years of experience as a Software Engineer or Cyber Security Engineer
• Hands-on experience in low-level systems programming
• Hands-on experience in C, C++ or Rust
• Hands-on experience in API or backend development
• Hands-on experience in frontend web development frameworks such as React or Next.js
• Demonstrated capacity to learn independently with minimal guidance on new technologies

Preferred Skills and Qualities:

• Cyber Security knowledge or experience
• Experience with low-level systems programming or kernel programming
• Experience with the Python programming language
• Experience with data engineering
• Experience with Assembly language
• Experience with firmware development
• Understanding of computer networking

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS, videoconferencing, Microsoft M365
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work immediately (no more than 1 week's notice period)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Network Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Engineer to provide operational support for network infrastructure.

Responsibilities:

- Monitor Network Master Control Room and provide reporting and communication of change activity, including incidents that may be related to change.

- Switching & Routing (underlay and overlay).

- Identify service impact, interpret monitors, dashboards, traffic captures, and logs.

- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting.

Requirements:

- Technical knowledge in Internet protocols and networks

- Understanding on Network Automation and processes

Additional Information:

- Location: HarbourFront

- Working hours: 12-hour shift, Alternate week Wednesday off. Shift 1 - Sunday to Wednesday, Shift 2 - Wednesday to Saturday

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Who we are

We’re a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at hack.gov.sg.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost
• RedeemSG - Create, send, and track redemptions of digital vouchers easily
• PaySG - Enable digital paymets for government services, initially used for payments for Covid-19 swab test and stay-home-notices for incoming travellers

What does a Senior Product Manager do?

As a Senior Product Manager, you will:

• be a tech entrepreneur for public good; identify areas where tech could have a huge impact, build prototypes to find product-market fit, and get the right stakeholders on board
• leverage your stakeholders and team mates' knowledge of user needs, technical possibilities, and design goals to deliver strong products
• dream big, develop far-reaching visions for your product space, and relentlessly execute until you get there
• work on meaningful projects that solve important problems in society (e.g., transportation, education, healthcare); the public sector is full of opportunities where even the simplest software can have a big impact on people’s lives

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

Requirements:

Must be fluent in CNC, Auto-cad, HyperMill, MasterCam, UGNX, designing and programming, etc.

Must be able to plan and allocate jobs and task.

Looking for self directed personnel that can finish the task within a given time.

This position operates in both an office and a plant environment. Will work on programs in office. In Plant, will have to endure heat, noise and various other elements while wearing proper PPE. Each team member will be expected to follow all safety guidelines in every working environment.

Summary:

Accountable for programming, process evaluation, and setting up the CNC production process. To help company increase sustainability, lower costs, and create best practices for the production process. ensuring that the relevant machinery and storage are updated with the latest process drawings and programming.

Job Scope:

Create and prepare CNC machine programs

Analyze and enhance production system procedures.

Keep manufacturing systems trustworthy and secure while enhancing output, efficiency, yields, prices, and changeovers.

Increase production volume and process capacity while preserving and raising quality standards.

Get samples ready for FAI.

Create systems that can be put into place that optimize every stage of the production process.

Assemble, catalog, and transcrib data and make recommendations for incident investigations.

Create a productive and affordable production process by collaborating with equipment designers and manufacturing executives.

Purchase and do some research on new manufacturing technology.

Must be able to organize tasks and jobs.

Ability to prepare quotes is required

must be familiar with ISO & AS procedures and documentation.

As the Operations Director, you will oversee all facets of the restaurant's operations, ensuring that it maintains high standards of quality, customer satisfaction, and efficiency. This role demands an individual with in-depth knowledge of Sichuan cuisine, hospitality, and business management. You will be responsible for strategizing, planning, and executing business plans to achieve revenue targets while ensuring an exceptional dining experience. In additional to managing operations, the successful candidate must have a vested interest in the restaurants growth and success. This role requires an investment in the business and includes a shareholder position, creating an opportunity for you to play a key role in shaping the future of the restaurant as a co-owner.

1. Operations Management:

- Lead day-to-day operations, including food quality control, customer service, and inventory management.

- Establish and monitor performance metrics to ensure optimal service standards and operational efficiency.

- Implement and oversee health, safety, and hygiene regulations in accordance with Singaporean standards.

2. Team Leadership & Development:

- Recruit, train, and manage restaurant staff, including kitchen and front-of-house teams.

- Foster a positive work culture, encouraging high morale and teamwork.

- Conduct performance evaluations and manage staff schedules to ensure adequate staffing.

3. Financial Oversight:

- Develop budgets and financial plans to achieve profitability goals.

- Monitor expenses, including food costs, labor, and overheads, to control costs without compromising quality.

- Analyze financial data and adjust strategies as needed to meet financial objectives.

4. Customer Experience & Service Excellence:

- Uphold standards in customer service, ensuring a memorable dining experience for all patrons.

- Respond to customer feedback and resolve issues in a timely and professional manner.

- Design and implement promotional campaigns, seasonal menus, and events to attract new customers.

5. Vendor & Supplier Relations:

- Maintain strong relationships with suppliers to ensure consistent quality and timely supply of ingredients, particularly authentic Sichuan ingredients.

- Negotiate contracts and manage purchasing activities to reduce costs while maintaining quality.

6. Marketing & Branding:

- Collaborate with marketing teams to promote the restaurant and strengthen brand presence.

- Identify growth opportunities and expand the restaurant’s customer base.

7. Strategic Planning:

- Develop long-term business strategies in alignment with the restaurant's vision and market trends.

- Explore expansion opportunities, such as opening additional outlets or developing new service offerings.

Requirements

Experience:

- Proven experience (5+ years) in an operational leadership role, preferably in the F&B sector, with an emphasis on Sichuan or Chinese cuisine.

- Track record of managing a high-end dining establishment in Singapore or a similar multicultural environment.

2. Skills:

- Strong leadership, interpersonal, and communication skills.

- Deep understanding of Sichuan cuisine, including ingredient sourcing and culinary techniques.

- Exceptional financial acumen with experience in budgeting, cost control, and financial analysis.

- Customer-focused mindset with a commitment to service excellence.