Job Description

• Lead a team of Service Engineers and IT Admins
• Monitor team’s progression on all incoming service requests on hardware or software issues
• Execute all assigned cases effectively and efficiently with a sense of urgency
• Provide timely and effective resolution to service requests and incidents
• Handle high volume of client’s service requests and assigned accordingly to the team
• Handle client’s complaints and ensure customer satisfaction during closure
• Liaise smoothly between internal stakeholder and clients for any sales-related matters
• Provide on and offsite support if needed
• Manage Service Engineers daily schedule
• Manage team’s transportation and phone claim usage
• Assist in other ad-hoc tasks assigned by Technical Manager

Job Requirements

• Bachelor’s degree in relevant field or equivalent combination of education and experience
• Minimum 3 to 5 years of related experience
• Motivated and able to initiate work process
• Strong leadership skill with good communication
• Excellent customer service and support skills
• Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
• Possess strong organizational skills and ability to prioritize tasks among many competing requests

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

Mon to Fri: 8:30am to 5:30pm

Key Role Responsibilities

• Providing IT technical and administrative support for a variety of company software application and company hardware including setup & troubleshooting

• Providing technical support in pre- and post-implementation and maintenance for existing systems and IT related projects

• Conducting training to staffs when required

• Continuously analysing, identifying & executing value creation opportunities for our Integrated IT system

• Working closely with relevant stakeholder for IT related improvement and issues

• Basic knowledge in Active Directory and Microsoft 365 administration

• Server and infrastructure knowledge

• Working on Ad hoc projects and other IT related matters

Requirements

• Preferably Diploma/Degree in Information Technology, Computer Science or related discipline

• Minimum 2 years of relevant IT work experience.

• Possess knowledge and Experience in IT infrastructure such as ERP system optimisation, managing ERP enhancement requirements, servers etc

• Good knowledge of standard Microsoft Products with emphasis on Windows and Office programs

• Able to multi-task and have good time management skills

• Able to develop a good working relationship with all levels of users

• Able to work independently and self-directed

• Your passion for learning and growing will be a highly considered

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

This position is responsible for, but not limited to, the following:

• Oversees and directs our CNC operations, ensures technical and process compliance, manages quality and production KPIs, and performs supervisory tasks.
• Ensures OEE of machining centers is within operational parameters.
• Responsible for the quality, production output, and scheduling of CNC machines.
• Performs the jobs of machinist or visual inspector as necessary.
• Conducts and oversees training for machinists and operators, introduces new employees to policies, and provides mentorship for CNC operations.
• Coordinates with managers to resolve inter-line challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Works with Process Engineering to implement new processes via LEAN principles and 5S. Familiar with lean manufacturing concepts and use daily in production.
• Collaborates with departments managers to resolves operations challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Acts as the technical and operational leader; motivates and guides employees to improve productivity, product quality, and efficiency.
• Extensive knowledge of machining expertise, familiarity with CNC programming, ensures quality compliance, and takes corrective action as necessary.
• Conducts and supports hiring, promotions, and disciplinary actions; manages production schedules and ensures all records are accurate and up to date.

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

• To build and manage an operations team / department.
• To set-up production floor, equipment purchases and handle government certifications.
• To manage and oversee the production, stocks/orders, and logistics of the company.
• Responsible for coordination and control of production processes to maintain yield.
• To oversee the quality of the production and products are delivered on time with minimal material loss.
• To ensure that the quality standards of the factory are adhered to at all times and all work conforms to statutory & safety requirements.
• To maintain, upkeep and handle cleanliness of the production and warehousing floorspace.
• To address areas of non-compliance and possible solutions to prevent future recurrence.
• To manage manpower planning and shift rotations where applicable.
• To update production & operations report for submission to management including progressive status updates on production KPI, performance, workplace safety, etc.
• To ensure that all SOPs for food quality and safety to fulfil local/international certification requirements.
• Conduct thorough analysis of customer complaint/s and offer quality assessments and possible solutions to prevent future recurrence.
• Maintain ongoing communication with different stakeholders to share on emerging new ingredients/equipment, packaging and technology.

The general tasks and responsibilities of managing a spa include:

• creating and implementing a business development plan
• hiring and supporting staff and conducting reviews of their performance
• performing spa treatments, massages, facials and wellness therapies
• managing inventory, including beauty, bath and treatment products
• negotiating with vendors and ordering supplies and equipment
• creating and updating the spa menu
• developing marketing strategies, running campaigns and producing promotional material
• training staff members on new skills and industry standards
• assigning tasks and coordinating staff and facility schedules
• ensuring the spa meets hygiene standards and complies with all health and safety regulations
• creating budgets, drafting financial statements and handling payroll and supplier payments
• communicating with clients and responding to queries to increase loyalty and satisfaction
• maintaining a client database

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

Marketing (Digital) Manager

• Working Days: Mon-Fri
• Working Timing: 09.00 - 06.00
• Working Location: Paya Lebar
• Starting Salary: $5,000 -$8,000

Key Responsibilities:

• Develop and implement strategic marketing plans to achieve company objectives and targets.
• Conduct market research and analysis to identify trends, opportunities, and competitive positioning.
• Collaborate with product management and sales teams to develop marketing collateral, sales tools, and promotional materials.
• Manage digital marketing efforts, including website optimization, email campaigns, SEO/SEM, and social media marketing.
• Oversee the creation and distribution of compelling content across multiple platforms, including blog posts, whitepapers, case studies, and videos.
• Measure and analyse marketing performance metrics to track ROI and optimize campaign effectiveness.
• Stay updated on industry trends and best practices to continually improve marketing strategies and tactics.
• Lead, mentor, and develop a high-performing marketing team to achieve departmental goals and objectives.
• Contribute to strategic decisions around the future direction of company’s products.

Requirements:

• Bachelor degree in Marketing, Business Administration, or related field.
• 3 years of experience in marketing roles, with a proven track record of success in developing and executing marketing strategies.
• Strong understanding of digital marketing channels and tools, including Google Analytics, CRM software, and marketing automation platforms.
• Up-to-date with the latest trends and best practices in online marketing and measurement

Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Experience in the payments domain will be an advantage
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS, videoconferencing, Microsoft M365
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work immediately (no more than 1 week's notice period)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Day Senior Security Officer (SSO) – Condo At Punggol Walk

Are you passionate about safeguarding people and property? Join our team as a Senior Security Officer and play a vital role in maintaining a secure environment for all stakeholders. Reporting to the Security Supervisor and Operations Manager, you’ll be responsible for the safety and well-being of staff, tenants, owners, visitors, and contractors.

Only for Singaporean / SGPR

Key Responsibilities

1. Access Control: Monitor and control access to the condominium, ensuring only authorized personnel and residents enter the premises.

2. Patrolling: Conduct regular patrols of the condominium, including common areas, car parks, and perimeter fences, to detect and prevent potential security threats, look out for defects and illegal dumping of bulky items.

3. Incident Response: Respond promptly and effectively to security incidents, such as fires, medical emergencies, and criminal activity.

4. Customer Service: Provide excellent customer service to residents, visitors, and contractors, answering queries and addressing concerns in a professional and courteous manner.

5. Reporting: Maintain accurate and detailed records of security incidents, patrols, and other relevant activities.

Job Scope

1. Security Operations: Enforce security procedures and protocols to ensure the safety and security of residents, visitors, and contractors.

2. Access Control Management: Manage access control systems, monitoring access logs, and responding to access control incidents.

3. Wheel - Clamping Of Vehicles: Able to perform wheel - clamping procedures as per by - law and house rules.

4. Emergency Response: Respond to emergency situations, such as fires, medical emergencies, and power outages, in accordance with established procedures.

5. Compliance: Ensure compliance with relevant laws, regulations, and condominium rules.

Requirements

1. Qualifications: Possess a valid security license.

2. Experience: Minimum 1-2 years of experience in security, preferably in a condominium setting.

3. Physical Fitness: Be physically fit and able to perform duties that require standing, walking, and responding to emergencies.

4. Communication Skills: Possess excellent communication and interpersonal skills to interact with residents, visitors, and contractors.

5. Problem-Solving Skills: Be able to think critically and respond effectively to security incidents and emergencies.

6. Certifications: Possess certifications in security-related courses.

Join us in creating a safe and secure environment for all!

Application Methods:

Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 996 Bendemeer Road #06-09 B Central (Boon Keng MRT)

Tel: 8468 7135

Night Senior Security Officer (SSO) – Condo At Punggol Walk

Are you passionate about safeguarding people and property? Join our team as a Security Officer and play a vital role in maintaining a secure environment for all stakeholders. Reporting to the Security Supervisor and Operations Manager, you’ll be responsible for the safety and well-being of staff, tenants, owners, visitors, and contractors.

Only for Singaporean / SGPR

Key Responsibilities

1. Access Control: Monitor and control access to the condominium, ensuring only authorized personnel and residents enter the premises.

2. Patrolling: Conduct regular patrols of the condominium, including common areas, car parks, and perimeter fences, to detect and prevent potential security threats, look out for defects and illegal dumping of bulky items.

3. Incident Response: Respond promptly and effectively to security incidents, such as fires, medical emergencies, and criminal activity.

4. Customer Service: Provide excellent customer service to residents, visitors, and contractors, answering queries and addressing concerns in a professional and courteous manner.

5. Reporting: Maintain accurate and detailed records of security incidents, patrols, and other relevant activities.

Job Scope

1. Security Operations: Enforce security procedures and protocols to ensure the safety and security of residents, visitors, and contractors.

2. Access Control Management: Manage access control systems, monitoring access logs, and responding to access control incidents.

3. Wheel - Clamping Of Vehicles: Able to perform wheel - clamping procedures as per by - law and house rules.

4. Emergency Response: Respond to emergency situations, such as fires, medical emergencies, and power outages, in accordance with established procedures.

5. Compliance: Ensure compliance with relevant laws, regulations, and condominium rules.

Requirements

1. Qualifications: Possess a valid security license.

2. Experience: Minimum 1-2 years of experience in security, preferably in a condominium setting.

3. Physical Fitness: Be physically fit and able to perform duties that require standing, walking, and responding to emergencies.

4. Communication Skills: Possess excellent communication and interpersonal skills to interact with residents, visitors, and contractors.

5. Problem-Solving Skills: Be able to think critically and respond effectively to security incidents and emergencies.

6. Certifications: Possess certifications in security-related courses.

Join us in creating a safe and secure environment for all!

Application Methods:

Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 996 Bendemeer Road #06-09 B Central (Boon Keng MRT)

Tel: 8468 7135

Key Responsibilities:

• Collaborate with business users to validate requirements using use cases during the prototyping phase.
• Conduct activities such as interviews, workshops, document reviews, and shadowing to refine requirements.
• Plan and prepare for system implementation tasks, including Target Operating Model (TOM) development and Business Requirements Document (BRD) creation.
• Monitor user task progress, address issues and risks, and provide resolution support.
• Provide local insights and feedback to project planning efforts in coordination with the Area Project Manager (PM).
• Report regional progress, challenges, and successes to Business Analyst (BA) leads.

Qualifications:

• Bachelor’s degree in any relevant field.
• Experience on either:
• 1.Hands-on experience with package system implementation, particularly Flexcube or Duco.
• 2.Data Governance. Data Mapping.Experience with AI Utilitization. Hands on experience in MS Access, Excel, Marcos and UIPath (RPA)
• Expertise in customer master data, customer report distribution, reconciliation, and related processes.
• Core Banking experience is a MUST
• A minimum of 5 years experience in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Proven track record of successful project implementation, ideally in large-scale projects.
• Willingness to travel within the APAC region to collaborate with Middle- and Back-Office teams.
• Attention to detail with the ability to produce precise and comprehensive docume

EMQ2 is seeking a highly qualified Software Development Engineer to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

You will be

As a developer on our team, you will have the opportunity to work with the latest technologies and take on challenging projects that will both test and reward your skills. In addition to working on projects that align with your passions and helping you grow as a developer, you will play a key role in the design and implementation of high-quality software systems. Collaboration is a crucial aspect of this role, as you will work closely with other engineering teams, product management, and QA/DevOps to ensure that our products meet the needs and expectations of our customers.

By actively participating in and providing feedback on internal practices, you will also help to drive our commitment to continuous improvement and excellence. This may involve suggesting new ideas or approaches, or providing constructive feedback on current processes. We believe that by constantly striving for excellence, we can provide the best possible products and services to our customers.

Ideally, should have

• Strong communication skills to work with clients and team members
• Passion for learning and growing as a developer
• Grit and determination to overcome challenges and strong problem-solving skills to solve complex problems
• Ownership of work and desire to deliver high-quality solutions
• Capable of understanding the business requirements, working closely with customers, product management, and engineering to develop customer-centric solutions
• Experience in Agile Software Development Methodologies or at least theoretical knowledge and classroom experience
• Experience in Software Development and Design with frontend technologies like ReactJS, NextJS, VueJS or React Native
• Experience in Source Control Management (SCM) tools such as Git
• Experience with web services and RESTful APIs
• Ability to work independently and collaboratively as part of a team in a flexible and fast-paced environment

It would be a plus if you also have:

• Experience working with Design Language System, design patterns and tokens
• Experience in using Continuous Integration and Continuous Deployment (CI/CD) tools
• Experience in backend technology stack like Java Springboot, ASP .NET or NodeJS
• Experience in using and developing with SQL databases (e.g. Microsoft SQL, MySQL)
• Experience in using and developing with Docker
• Experience in using and developing with Amazon Web Services (AWS)

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume to [email protected]

Our Recruitment Process

After submitting your resume, we will personally review it and invite qualified candidates to take a technical test. The test should take no more than 60 minutes and will be based on the skills required for the position.

If you pass the test, you will be invited for a technical interview with the hiring manager. The interview will be a 60-minute session where we will discuss your experience and knowledge in the field.

Based on the outcome of the interview, the hiring manager will decide if you are suitable for the position. If that's the case, our HR team will contact you with an offer and the next steps.

EMQ2 is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If youhave more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume to [email protected]

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.

Job Highlights

• Friendly and positive working environment & work life balance
• Good Location Stations- CBD area and nearly MRT
• Genuine Career Growth & Competitive Medical Benefits
• Immediate Hiring and Full-time permanent job role
• NO OVERTIME AND NIGHT SHIFT

Job Description

Responsibilities

• Responsible for the aspects of the day-to-day operations of the e-commerce platform including but not limited to user experience, order fulfillment, customer service.
• Listening to clients’ concerns and handling complaints and returns
• Consolidate clients' feedback such as technical issues or any other requests then report to the relevant department accordingly.
• Keep track of clients’ membership status, order status and prepare agreements/ contracts.
• Manage and consolidate clients’ profiles, reports, orders and other required information.
• Provide professional service and advice to achieve customer satisfaction throughout the whole transaction.
• Notify clients of any change of policy.
• Keep clients updated on the latest promotion, latest services, latest features, etc.
• Explore and experiment with new digital features of the company’s new E-commerce platform.

Requirements:

• Ability to speak Mandarin to handle our Chinese-speaking customers
• Analytical, data-driven person with strong problem-solving skills.
• Have prior experience running online marketplaces
• Ability to work in a team setting
• Proactive and able to learn new knowledge.
• GCE A level or above with 1 years of experience in customer service
• fresh grade also welcome and

Additional Information:

Working hour: Mon-Fri (9 am-6 pm / office)

Every alternative Saturday 09:00-13:00( WFH) , Only require you to be at work on Saturdays if necessary.

Working Location:

• Orchard MRT

Salary Range:

Negotiable based on candidates' actual working experience.

Kindly indicate your availability for work commencement, the reason for leaving, expected salary, Birthday etc.

We regret that only shortlisted applicants will be notified.

Requirements

• Diploma, Bachelor’s degree or relevant qualifications in STEM, such as engineering or computer science.
• Must have experience as a full stack engineer building large-scale software applications.
• Advanced knowledge of front-end languages and frameworks including JavaScript, NextJS, React, Mantine, React-Query and Playwright.
• Good communication skills.
• Developing software in the cloud particularly with AWS.
• Experience developing RESTful and websockets APIs with NodeJS and ExpressJS, Python and FastAPI.
• Competent in both SQL and NoSQL databases such as PostgreSQL and MongoDB.
• Familiar with deploying and maintaining AWS infrastructure using Terraform and Terragrunt

Preferred Requirements

• Interest in learning, adopting and championing new technologies.
• Employs and advocates for good programming practices such as clean code, pair programming TDD and BDD.
• Experience working with micro-services.
• AWS Certifications.
• Working in an Agile environment.
• Familiar with cloud-native communication protocols such as gRPC.
• Familiar with event-driven architecture and publish-subscribe protocols such as AMQP.
• Able to lead new projects from conceptualisation to delivery.
• Breakdown high-level product requirements into functional tasks for implementation.
• Familiar with DevOps operations and troubleshooting microservices

Key Responsibilities

Functional and Automation testing experience including tools such as Selenium, UFT, JIRA, Postman

• Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline
• Must have professional software quality testing experience with hands-on automation
• Strong understanding of testing techniques, risk analysis
• Strong understanding of test-driven development, continuous integration and continuous delivery
• Experience with automation scripting (i.e. Python and shell scripts)
• Experience with open-source automated testing frameworks (i.e. RobotFramework, Selenium Webdriver)
• Experience with open-source performance testing tools (i.e. JMeter, Gatling, Locust) or enterprise level testing tools (HP LoadRunner)
• Experience with open-source penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise level penetration testing tools (HP WebInspect, Nessus, CheckMarx)
• Working experience in Agile environment will be an added advantage
• Excellent verbal communication and listening skills
• Proactive, self-driven and motivated

Company Overview:

YUANSHU PHARMACEUTICAL TECHNOLOGY CO., LTD., established in 2015 and located in the historic city of Nanjing, is a high-tech enterprise specializing in pharmaceuticals and electronic materials. By the end of 2018, the company was recognized as a National High-Tech Enterprise and has been honored with awards such as Jiangsu Private Technology Enterprise, ISO9001 International Quality Management System Certification, and Jiangsu Good Technology. In 2020, it was listed on the Sci-Tech Innovation Board of Jiangsu Equity Exchange Center.

Currently, YUANSHU Pharmaceutical operates a modern R&D center in Jiangsu Life Science and Technology Innovation Park, Nanjing, equipped with advanced international instruments, comprehensive management systems, and functional departments. The company focuses on CRO and CDMO services for clinical drug intermediates with high synthesis difficulty and the development of ADC drugs. Its R&D team specializes in process development, adhering to strict confidentiality and intellectual property protection protocols for custom projects. The company has been granted 21 invention patents, with 5 under review and 11 applications submitted.

The company’s philosophy is rooted in the belief that technological innovation drives development. YUANSHU aims to become a professional manufacturer and supplier in the fields of pharmaceuticals and materials.

Position: Regional Sales Manager (Overseas Market - Southeast Asia, India, Middle East, parts of Japan and South Korea)

Location: Singapore

Job Description:

As a Regional Sales Manager, you will be responsible for developing new clients in the Southeast Asia, India, Middle East, and parts of Japan and South Korea markets. Your role involves exploring new product applications and expanding customer bases.

Key Responsibilities:

• Maintain and expand the customer base by enhancing client relationships through regular visits and communication.

• Analyze market trends and competitor activities to provide feedback for product development and market positioning.

• Prepare sales reports, including sales forecasts, budgets, and performance evaluations.

Qualifications:

• At least 3-5 years of relevant industry or product sales experience, with prior work experience in the target regions preferred.

• A bachelor’s degree in marketing or a related field.

• Excellent communication and interpersonal skills, capable of building strong relationships with clients and team members at various levels.

• Strong business acumen and strategic thinking abilities.

• Ability to work in a fast-paced and dynamic environment while managing work pressure effectively.

• Proficiency in English and Mandarin, with fluent communication skills.

What We Offer:

• Competitive compensation and bonus packages.

• Opportunities for career growth and advancement.

• Comprehensive benefits, including health insurance and retirement plans.

• Flexible working hours and remote work options.

• Continuous professional training and development support.