• Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Required to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Position Overview:

The ICP-MS (Inductively Coupled Plasma Mass Spectrometry) Analyst is responsible for operating and maintaining ICP-MS equipment to conduct analytical testing and ensure the accurate and precise analysis of samples for a variety of applications, including environmental, pharmaceutical, food safety, and industrial sectors. This role involves sample preparation, data analysis, calibration, troubleshooting, and reporting results. The ICP-MS Analyst plays a critical role in ensuring high-quality testing and compliance with regulatory standards.

Key Responsibilities:

• Method preparation for Semiconductor trace metal analysis to ppb level
• Operate and maintain the ICP-MS instrument, ensuring it is calibrated, cleaned, and functioning properly.
• Perform routine maintenance, troubleshooting, and minor repairs to ensure optimum equipment performance.
• Prepare and calibrate the ICP-MS system for different sample types and analyz results with high precision.
• Prepare a variety of sample matrices (water, soil, air, Chemicals, Metal & alloys etc.) for ICP-MS analysis by proper digestion, dilution, or other pre-treatment techniques.
• Perform multi-element analysis and determine concentrations of metals and other elements in complex samples.
• Analyze results using ICP-MS data analysis software, ensuring data quality and integrity.
• Interpret analytical data and prepare detailed reports, ensuring clear presentation of results, deviations, and conclusions.
• Ensure proper documentation of all analyses in compliance with quality assurance standards and regulatory requirements.
• Conduct regular quality control checks to ensure the accuracy, precision, and reliability of analytical results.
• Implement and follow standard operating procedures (SOPs) for sample handling, analysis, and reporting.
• Identify and resolve any anomalies in data or equipment performance.
• Collaborate with colleagues, scientists, and other departments to discuss results and support research, product development, and quality assurance efforts.
• Suggest improvements to laboratory processes, equipment, and techniques to increase efficiency, productivity, and data quality.

Qualifications:

• Education: Master's degree in Chemistry, Environmental Science, Analytical Chemistry, or a related field.
• Experience:
  • Minimum of 5 years of hands-on experience in ICP-MS analysis or a related analytical laboratory setting.
  • Experience in sample preparation, method development, and calibration for ICP-MS is highly desirable.
  • Familiarity with quality control procedures and data management systems.

Technical Skills:

• Strong knowledge of ICP-MS theory, techniques, and applications.
• Proficiency in the use of laboratory software for data acquisition, analysis, and reporting.
• Familiarity with laboratory instruments, safety protocols, and analytical equipment.
• Knowledge of good laboratory practices (GLP) and regulatory guidelines (e.g., EPA, FDA, SEMI).
• Experience with troubleshooting and maintaining ICP-MS instrumentation.

Skills & Competencies:

• Excellent attention to detail and ability to work with complex analytical instruments.
• Strong analytical and problem-solving skills.
• Good organizational skills with the ability to manage multiple samples and tasks.

Job Description

The End User Computing (EUC) team in SIA provides IT services for all SIA Group employees in Singapore and Overseas. We are looking for an experienced professional with relevant experience to be part of the EUC team and play a significant role in modernizing our enterprise authentication system. This position also offers significant opportunity to contribute to the enhancement of our security posture by enabling Multi factor Authentication (MFA) and Single Sign-On (SSO) solutions.

Responsibilities

•Design, implement, and maintain a robust enterprise authentication system with a focus on Multi-Factor Authentication (MFA) and Single Sign-On (SSO).

•Evaluate and assess various solutions available in the market and conduct Proof of Concepts (PoC) to determine the best fit for the organization.

•Stay abreast of industry best practices and emerging technologies to continuously enhance and improve authentication mechanisms.

•Collaborate with cross-functional teams to ensure alignment with overall security strategy.

•Develop and execute a comprehensive migration plan to transition users to the new MFA solution.

•Implement effective change management strategies to minimize disruption and ensure a smooth transition.

•Collaborate with application owners and development teams to seamlessly integrate applications with the new SSO solution.

•Define standard and create authentication patterns for application integration.

•Troubleshoot and resolve any issues related to SSO integration, ensuring optimal performance.

•Act as a subject matter expert and provide guidance to internal stakeholders.

Required Skills

•Bachelor’s degree in computer science, Information Technology, or a related field.

•Proven experience in designing and implementing enterprise authentication solutions.

•Solid understanding of Single Sign-On (SSO) and experience with SSO solution implementation.

•Familiarity with identity and access management (IAM) concepts and technologies.

•Strong knowledge of security best practices.

•Excellent communication and interpersonal skills to collaborate effectively with teams.

•Good working knowledge in Active Directory, Single Sign-On, 2 Factor Authentication, Encryption, LDAP/LDAPS, RADIUS protocol, SAML 2.0, Open ID Connect and OAuth 2.0.

•A good understanding of SDLC and Agile methodology.

•Enterprise Architecture (TOGAF) or Microsoft Certification (MCSE) preferred.

•Exposure to ITIL (Incident, Problem & Change management) preferred.

•Ability to work independently, multi-task, and take ownership.

Job Description

You will be a member of the team responsible for managing IT Infrastructure and delivering End User Computing (EUC) services to all SIA Group employees.

Responsibilities

• Oversee IT Infrastructure used for delivering End User Computing (EUC) services, which includes authentication and authorisation services, single sign-on, remote access, desktop virtualization, end-point security, file and print services.
• Directly responsible for managing EUC private cloud based on Nutanix HCI (Hyper-Converged Infrastructure), including capacity management, procurement and deployment of data centre servers used for EUC services.
• Responsible for managing enterprise Citrix VDI (Virtual Desktop Infrastructure).
• Responsible for designing and architecting IT solutions. Guide end-to-end implementation of IT solutions, along with change management activities.
• Conduct proof of concepts to assist in defining technology direction that enable employee productivity.
• Review performance of EUC services with IT service providers, provide recommendations, and oversee resolution of operational issues.
• Provide third level support for incidents and problems in designated areas of expertise.

Requirements

• Degree in computer engineering, computer science or equivalent.
• At least 7 years of experience in a managing IT infrastructure.
• Good working knowledge in Desktop Virtualization & Citrix certification.
• Good working knowledge in Hyper-Converged Infrastructure & Nutanix certification.
• Broad technology experience encompassing architecture, network design and IT operations.
• Ability to apply the latest technology best practices and trends in delivering IT services, and in establishing the overall direction and control of the IT function.
• Good working knowledge in Active Directory, DNS/DHCP, Single Sign-On, LDAP/LDAPS, 2 Factor Authentication, Encryption, Enterprise back-up, and Windows Server.
• A good understanding of SDLC and Agile methodology.
• Enterprise Architecture or Microsoft Certification preferred.
• Exposure to ITIL (Incident, Problem & Change management) preferred.
• Ability to work independently, multi-task, and take ownership.
• Excellent Communication – verbal and written.

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as a Senior IT Security Analyst (3-year contract).

Key Responsibilities:

Incident Response Leadership

• Oversee the entire incident response lifecycle from detection to resolution.
• Lead investigations of IT security incidents and ensure thorough root cause analysis and remediation.
• Develop and maintain incident response playbooks and procedures.
• Coordinate with internal, external stakeholders, and vendors during incidents.
• Conduct post-incident reviews and report findings to management.

Monitoring and Detection

• Develop and implement advanced threat detection and monitoring strategies.
• Utilize SIEM, EDR, and other security tools for timely incident detection.
• Perform threat hunting and proactive security assessments.
• Collaborate with IT teams to deploy and optimize security solutions.

AI and Automation

• Integrate AI and automation technologies to enhance security operations.
• Develop automated workflows and scripts for incident response and routine tasks using SOAR.
• Leverage machine learning and AI-driven tools for threat detection and analysis.
• Stay updated with advancements in AI and evaluate their applicability to security operations.
• Apply system design thinking to security solutions.

Threat Statistics and Reporting

• Analyze and compile statistics on threats relevant to the Institute.
• Prepare and present detailed reports on threat statistics to stakeholders.
• Use data visualization tools to communicate threat trends and insights.

Innovation and Continuous Improvement

• Evaluate and integrate new technologies to enhance security operations.
• Foster a culture of continuous improvement within the team.
• Encourage continuous learning and professional development.

Forensics Capability Development

• Enhance the team's digital forensics capabilities.
• Develop forensic investigation procedures and protocols.
• Train team members in forensic tools and methodologies.
• Oversee the collection, preservation, and analysis of digital evidence.
• Collaborate with legal and compliance teams to ensure regulatory alignment.
• Conduct regular drills and simulations for forensic readiness.

Requirements:

• Degree in Information Systems, Computer Science, Cybersecurity, or a related field.
• Professional Certification(s) in incident handling and security analysis preferred.
• GCIH or its equivalent is preferred
• Minimum of 8 years of progressive experience in IT security, with a focus on Incident response
• Minimum of 4 years of experience in a security operations center, with proven leadership capabilities.
• Intermediate knowledge of security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration
• Proven experience in managing incident response and performing threat hunting
• Proven experience in integrating AI and automation in IT Security using Security Orchestration Automated Response (SOAR) technologies.
• Proficiency in Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), traffic and packet analysis, digital forensics, and cloud security.
• Experience in Blue/Purple teaming, firewall, Intrusion Prevention Systems (IPS), Web Application Firewalls (WAF) administration, virtualization, and cloud technologies.
• Experience in monitoring and administering host-based intrusion detection systems.
• Knowledge and experience in Linux/Windows/Database technologies preferred.
• Strong knowledge of industry standards and information security policy frameworks.
• Hands-on experience with scripting and automation tools to enhance security operations.
• Ability to conduct gap analysis of current processes and identify opportunities for improvement.
• Evaluate internal and external environments for threats related to Information Security and act as a subject matter expert to ensure these are properly addressed and controlled.
• Continuously improve event correlation and alerting processes and use cases to detect potential incidents.
• Automate manual processes to enhance security incident response.
• Experience with network security assessment tools.
• Excellent leadership and team management skills, with the ability to inspire and motivate a team.
• Strong communication skills, with the ability to effectively interact with stakeholders at all levels, including University administration.
• Demonstrated ability to drive strategic initiatives and lead a team through change.
• Exceptional problem-solving skills and the ability to think critically under pressure.
• Ability to interview stakeholders to define and document business requirements.
• Provide advice and guidance on response action plans for information risk events and incidents based on incident type and severity.

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of bus routes and seats.

Req ID: R00018131

Capacity Planning Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Capacity Planning Engineer to forecast sufficient vendor resources for Hosting and Network Services partners.

Responsibilities:

- Develop automation for reporting needs.

- Responsible to Work Queue status reporting and Capacity Reporting

Requirements:

- Proficient in Capacity Planning

- Familiar with report automation

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

Maintain a clean and professional workspace, ensuring all equipment and supplies are sanitized and properly stored

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Offer on-site services, including deployment, testing and preparation of documentation.
• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Be available for standby support to manage 24/7 maintenance calls.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ IT support experience.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Network Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Consultant to provide technical expertise and guidance within the Perimeter Security and Threat Prevention.

Responsibilities:

- Point of contact for the Threat Prevention domain.

- Provide technical consulting on Network web proxy and malware detection technology.

- Migrate and upgrade initiatives global rollout.

- Transform business requirements into proxy policy

- Design firewall and load balancing policy

Requirements:

- Understanding of network DMZ environment

- Knowledge on Network Web Proxy or Web Content Filtering

- Familiar with network security protocols

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a highly motivated and detail-oriented Capacity Planning/Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the Hiring Manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

We are hiring a motivated and detail-oriented Capacity Planning and Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the team manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.