JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

Responsibilities

• Design and implement robust, scalable, and efficient trading architectures capable of high-frequency trading and handling a large volume of transactions.
• Ensure the architecture supports a range of trading activities, including order matching, margin trading, and derivatives.
• Evaluate and select appropriate technologies for building a high-performance trading platform, including databases, messaging systems, and caching mechanisms.
• Develop strategies to minimize latency, enhance order execution, and implement risk management tools and protocols to mitigate system failures.
• Incorporate robust security measures within the trading architecture to protect against cyber threats and ensure data integrity.
• Collaborate closely with the product management team to ensure the trading system's architecture meets business objectives and customer requirements.
• Integrate features for audit trails, reporting, and compliance checks into the trading system.

Requirements

• At least 5-10 years of relevant experience in working with large-scale and distributed systems, specifically with expertise in Java.
• Proven track record in leading the architectural design and development of large-scale, high-performance trading systems.
• In-depth knowledge of SpringMVC, MyBatis, Maven, Git, and Spring Boot.
• Expertise in middleware and distributed systems, with hands-on experience in Redis, RabbitMQ/Kafka, Zookeeper, etc.
• Proficient in architecting and optimizing high-traffic, distributed applications.
• Exceptional problem-solving skills, ability to lead complex technical discussions, and a proactive approach to decision-making.

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we’re looking for Software Engineers, to be part of the project team, able to maintain, upgrade and manage our in-house development of system solutions projects.

Responsibilities:

• Responsible for assigned software modules in the requirement gathering, design, development, test, training and documentation.
• Acquire specific user domain knowledge that will benefit in understanding user operations.
• Ensure that software designed and developed are according to project requirement.
• Work cohesively with project team members, business analysts and stakeholders.
• Able to contribute any improvement towards software development best practices in areas of automated tools, languages, APIs, etc..

Requirements:

• BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
• Certificate/Diploma holder with minimum 3-years of relevant experiences
• Experience in programing languages, such as C++, C#, Java, Angular, NodeJS and JavaScript RDBMS / MongoDB / PostgreSQL knowledge will be preferred.
• Understanding of software requirements, software development process, software debugging, software testing
• Good writing and communication skills
• Candidates with relevant working experience will have added advantages
• Have positive attitude and able to work as a team.

Interested applicants, please email your updated resume (in MS Word or PDF) to [email protected] indicating availability date, current and expected salary. We regret that only short-listed candidates will be notified.

• Assist in developing, implement, and maintain compliance policies, procedures, and governance structures.
• Ensure ongoing compliance monitoring and periodic audits to identify and address compliance issues.
• Assist in conducting risk assessments and recommend mitigation strategies for potential compliance issues.
• Maintain accurate and organized records of compliance-related activities and documentation.
• Assist in providing training and guidance to internal teams on compliance matters to foster a compliance-driven culture.
• Stay updated on regulatory changes and ensure timely updates to compliance policies and processes.
• Support internal teams during external audits or inspections by regulators.
• Collaborate with cross-functional teams to embed compliance across operations.
• Assist in setting up compliance processes and governance structures across brands.
• Handle any ad-hoc compliance-related tasks as required.
• 2–5 years of experience in a similar or related role.
• US exposure and legal background are a huge plus.

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

To assist and support the Operations Manager to lead and organize site Operations Team to ensure safety, daily routine, periodic schedule and manpower are available to meet contract standards and requirements.

1. OE will work closely with the OMs to lead and organise site operations

2. OE will learn about manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements

3. OE will attend meetings, respond to customer feedback forexpeditious closure of feedback

4. OE will learn about Workplace Safety and Health Practices so as to ensure safety measures are in place on site

5. OE may be assigned to oversee multiple sites and will be expected to communicate effectively with key stakeholders as part of his role in performing the duties of an OE

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

IT Program Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals..

We are currently looking for an IT Program Engineer to join our team in Singapore to support project change requests.

Responsibilities:
- L1 operations & support duties
- Service delivery management for application, servers and network infrastructure
- Apply specific technical skills as required to support Project/Change requests/Systems
- Liaise and follow up on reporting submission for PMO team
- Prepare and organize reporting, documents and correspondence to ensure that management reporting is accurate and timely

Requirements:
- IT qualification and/or relevant work experience
- Basic knowledge and some hands-on experience in IT domains

Additional Information:
- Location: 6 Commonwealth Lane
- Working hours: Regular working hours + rotational standby duty
- Salary range between SGD 44 to 48k per annum, with 14 days of Annual Leave and above market medical coverage / insurance.
- Start off as a 1 year contract with 2 months notice period.

Attachment Description:

The trainee must ensure the health and safety of employees in the workplace.

Specific Responsibilities:

1. Creating and putting into place policies and programs to mitigate risk and promote a safe workplace culture.

2. Identifying potential hazards and ensuring safety measures are in place .

3. Providing training on safety protocols and procedures to employees, management, and the general public.

4. Ensuring compliance with health and safety regulations and initiating enforcement procedures when necessary.

5. Responding to and investigating accidents, injuries, and complaints from employees and employers. 6. Keeping records of accidents and incidents, and preparing reports for managers.

7. Overseeing emergency procedures like fire drills and first aid.

8. Communicating with employees and decision-makers to promote a culture of health and safety.

Technical Skills and Competencies:

1. Risk Assessment

2. Coordination of emergency procedures / Coordination and Collaboration 3. Safe working Techniques /Enforce safety policies

4. Policy development

5. Compilation of safety programs

6. Excellent communication skill

Mature Mid Career Individuals- $2, 800

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

Responsibilities:

• Responsible for the quality of scanned medical records by performing the tasks of document preparation, scanning, indexing and quality control of the scanned medical records within stipulated timeframe.
• Ensure medical record sent for imaging are properly accounted for and assembled according to guidelines.
• Ensure all discrepancies are tracked and promptly followed up.
• This contract is renewable depending on candidate’s job performance and department needs.

Working hours:

• Monday to Thursday: 8.30am – 6.00pm
• Friday: 8.30am – 5.30pm

Requirements:

• Minimum GCE ‘O’/’A’Level, or ITE Certificates in any general discipline
• Candidates without relevant experience are welcome to apply as on-the-job training will be provided
• Knowledgeable with Microsoft Office and computer literacy
• Good interpersonal and communication skills

Roles and Responsibilities:

- Manage the company's financial operations, including budgeting, forecasting, and auditing.

- Develop and implement the financial strategy of the company including financial planning and forecasting and risk management.

- Prepare and timely report weekly, monthly and annual financial statements to HQ Korea.

- In charge of banking, legal and taxation matters.

- Compy with all applicable quality, health, safety, security and environmental regulations.

Required / Preferred Experience and Qualifications:

· Bachelor’s Degree in Business Administration, Accounting/Finance or equivalent

· Proficient Korean language knowledge is mandatory to liaise with the Korean stakeholders in Anseong, Korea

· Minimum 10 years of experience in relevant field

· Prior exposure to Manufacturing industry

· Meticulous, analytical

· Leadership

The division facilitates research collaboration agreements with partners and manages the adoption of research outputs by identifying, protecting, and licensing project IP to the industry.

The candidate will report to Director of the division. S/he is responsible for managing Technology Transfer for the university, namely, managing the Intellectual Property (IP) portfolio arising from research output. The job scope includes drafting and negotiation of research and licensing agreements, educating and creating awareness of intellectual property to academic staff, protecting and valuing the IP, structuring and negotiating IP licensing deals, conduct market landscape analysis as well as managing IP database and analysis.

Responsibilities

• Regularly review, update and formulate Intellectual Property Policy to evolve with progress of the university and industry feedback
• Develop and regularly review IP licensing strategies, licensing structure and guidelines to maximise adoption of research output
• Structure and negotiate contracts, such as research collaboration and IP licensing agreements
• Perform prior art searches, including liaise with external IP firms on IP searches and filings
• Assess value of IP, structure and negotiate on IP licensing deals
• Develop and manage an IP Management System
• Conduct market landscape analysis to identify and engage research collaborators and potential licensees
• Generate statistical reports with analysis on the impact of research output
• Create IP awareness and education, as well as provide IP advisory to academic staff and colleagues; and
• Work on strategic cross-divisional initiatives and University-wide planning
• Any other responsibilities

Requirements

• Strong knowledge with minimum of 10 years of relevant experience in Intellectual Property (IP) Management;
• Recognised IP-related qualifications or legal qualifications with experience in managing IP;
• Experience in managing collaboration agreements and licensing negotiations;
• Enjoy working closely with industry, academic staff and students in an Institute of Higher Learning;
• Strong leadership qualities, and self-motivated to improve processes and solve problems;
• Able to multi-task and work in a fast-moving environment;
• Possess strong analytical skills, strategic thinking and an eye-for-details; and
• Have good persuasive writing, communication and interpersonal skills.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Assistive Technology Hub is looking for a Speech & Language Therapist to join their team.

Responsibilities:

The Speech and Language Therapist , AT Hub assesses clients for their functional needs and challenges in the areas of speech and communication and plans Assistive Technology interventions that includes trial ,training and recommendation of suitable AT/AAC solutions to clients in need ;training and supporting teachers, caregivers, and parents in the intervention strategies, and processes. The individual may work in collaborative and transdisciplinary teams. The job scope also entails managing risk and service quality, assisting senior colleagues in projects, specialised clinics, research work, performing departmental administration and operational tasks and participating in continuing education. The individual should possess effective communication, and problem-solving skills.

• Clinical
• Education, Training and Development
• Administration

Requirements :

· A relevant Undergraduate or Postgraduate degree in Speech and Language Pathology / Therapy recognized by the Allied Health Professions Council, Singapore with Full Registration, and keen to develop competencies for self and professional development in the areas of AT/AAC .

· At least two years’ experience with clients with multiple disabilities, providing AT solutions.

· An Assistive Technology Professional Certificate / Trainings in the field of AT/AAC will be an added advantage.

Please note that only shortlisted applicants will be notified on the outcome of the job application.

• Working Location: AMK@Link (Yio Chu Kang MRT)
• Working hours: 8.30am to 6.15pm, 5-days week
• Salary Range: $4,500 - $6,000 + AWS + Variable bonus

Responsibilities:

• Work closely with other domain specialist to design complex solutions
• Analyze business requirements to develop technical solutions and system design
• Generate solution design, project document and Bill of Material for customer requirement
• Conduct in-house evaluation and Proof of Concept trial with stakeholders
• Liaison with principal vendors to understand their products, solution and pricing
• Assist the project engineers during Technical Project implementation and conduct of training
• Handle system administration, network support, implementation, troubleshooting in Windows / Linux
• Perform network troubleshooting to isolate and diagnose network problems
• Upgrade network hardware and software components as required, while ensuring adherence to Cybersecurity Act, Cybersecurity Code of Practice(CCOP)
• Expected to address any ad hoc activities when needed by the technical team
• Document functional requirements / specifications documents for all the necessary systems pertaining the network designed or implemented and the necessary routing
• Be familiar with latest Networking trends and solutions available in the market
• Undertaking Vendor Certifications as required by company to maintain partnership status

Requirements:

• Bachelor Degree or Diploma in computer science or related technical discipline
• At least 3-5 years’ experience in network design and planning
• Very comfortable Familiar with Microsoft Windows and in LINUX operating environment (Ubuntu, Red Hat, etc)
• Min. 3 years experience in complex project implementations;
• Strong understanding of cyber security, cryptography, security protocol, network security, TCP/IP networking.
• Strong understanding of Risk Management, Disaster Recovery, Business
• Continuity and IT Regulatory Compliance
• Experience in architecting or deploying Virtualization solutions for enterprises would be advantageous
• Understanding the on-premise / hybrid and cloud networking model
• Ability to work independently with minimal supervision.
• Hands on experience in installing hardware such as servers, network switch, cables, hubs, routers, and setting up required software environment / applications
• Solid CCTV and Audio / Video knowledge and experience
• Experience with IP communication technology such as IP PBX, video conference and network management system
• Possess certifications like CCNP Routing & Switching, CCNP Wireless, CISSP or equivalent on Networking and Security technologies would be an added advantage.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Capacity Planning Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Capacity Planning Engineer to forecast sufficient vendor resources for Hosting and Network Services partners.

Responsibilities:

- Develop automation for reporting needs.

- Responsible to Work Queue status reporting and Capacity Reporting

Requirements:

- Proficient in Capacity Planning

- Familiar with report automation

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

We are hiring Threat Prevention Engineer, to deliver subject matter expertise on high-profile projects, services, and strategic initiatives. You will analyze business requirements, collaborate with technology teams, and implement threat prevention solutions that align with business goals. Strong engineering, communication, and collaboration skills are essential, as you will interact with management, clients, and technical teams to deliver robust security solutions.

Key Responsibilities:

• Provide technical consulting for Threat Prevention (Web Proxy) solutions, traffic analysis, and the design of proxy policies and firewall/load balancing policies.
• Participate in the build, migration, and global rollout of Threat Prevention infrastructure.
• Collaborate with project teams, managing multiple engagements and deadlines.
• Serve as a Level 3 escalation point for complex incidents and change implementations related to Threat Prevention domains.

Required Skills:

• Min 7 years of experience in large-scale network/DMZ environments.
• Strong knowledge and hands-on experience with McAfee WebGateway network web proxies or content filtering technologies.
• Experience with proxy PAC file engineering, firewall policies, DLP, malware scanning, and load balancing.
• Proficiency in networking and network security protocols (HTTP, HTTPS, SSH, FTP, PAC files, DNS, NTP, etc.).
• Strong troubleshooting and incident management skills, including traffic analysis and log reviews.
• Experience with Splunk for data reporting and dashboarding.
• Excellent communication skills and the ability to collaborate with various teams and stakeholders.

Desired Skills:

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• Experience with Web Content Filtering and Threat Prevention technologies (e.g., Bluecoat, F5, FireEye, VMware NSX).
• Familiarity with proxying technologies (WCCP, explicit/transparent proxies).
• Knowledge of authentication protocols (LDAP, Kerberos, SSO, Active Directory).
• Professional certifications in network security (e.g., CCNA Security, CISSP, CEH) are a plus.

Business Administration Intern

Reporting to: CEO

Period: 6 months, full time

Qualifications: Pre-U, Undergrads are welcomed to apply

Job Description:

• Support the CEO on business administrative tasks, including documentation and coordination activities.
• Support the CEO and/ or other Business Function Leaders, as defined by the People Leader, on projects and the function BAU activities.
• Support other general business administrative activities as defined by the People Leader.

This role provides an opportunity for students to obtain insights of working in a FinTech.

SG/PR/ Students with relevant permit passes that requires no sponsorship from audax are welcomed to apply.

Job Description:

• Responsible in preparing documentation including daily report, monthly progress report, method of statement and work procedure to project manager.
• Responsible in overseeing drawing management and make sure the updated drawings to the clients and subcontractor are issued.
• Assist the project manager or senior project engineer in coordinate with related consultant and quantity surveyor on the change order issued
• Coordinate and work closely with safety personnel to ensure all government and safety regulation are complied.
• Conduct weekly or monthly meeting with sub-contractors to update the progress of work.

Job Requirements:

• Degree in Engineering is required/preferred
• minimum 3 years of Project Management knowledge, skills, experience.
• Good interpersonal and communication skill
• Good organization skill
• Able to multitask
• Able to work under fast paced environment

Job Description:

· Prepare detailed cost estimates for MEP projects.

· Perform quantity take-offs for materials and labour required for MEP installations Assist in the preparation and submission of tender and contract documents

· Preparation and submission of progress payment claims and variation orders

· Attendance of site meeting and liaise with the cost consultant

· Evaluation and certification of supplier and subcontractor's claims

· Finalization and closing out of project accounts

· Estimation of quantities, evaluation and cost comparison of sub-contractors quotations

· Develop and manage project budgets, ensuring cost control throughout project lifecycle.

· Assist in the preparation of tender documents and participate in the procurement process.

· Administer and manage contracts related to MEP works, including variations and claims.

· Identify opportunities for value engineering to optimize project costs without compromising quality.

· Identify and assess potential risks to cost and contract issues.

· Responsible for the compliance to safety & occupational health practices to be implemented in the Contracts Section.

Job Requirement:

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Quantity Surveying

· At least 3 Year(s) of working experience in Singapore M&E Industry

· Good communication and presentation skill.

· Able to work independantly with minimum supervison.

As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.

The SIT-NVIDIA Joint AI Center represents a collaborative effort between SIT and Nvidia to support AI integration within local businesses, utilizing cutting-edge AI technologies, including foundational and Generative AI models, Large Language Models (LLM), Retrieval-Augmented Generation (RAG), Natural Language Processing (NLP), Computer Vision (CV), and more. SIT is currently on the lookout for Research Fellows to contribute to the Joint Centre. This position offers the chance to partake in pioneering AI research as part of a partnership between academia and industry.

Key Responsibilities

1. Research Execution and Management
• Develop and lead AI projects that integrate modern technologies, aimed at industry-relevant applications.
• Ensure all research activities are compliant with SIT’s ethical standards and operational policies.

2. Collaboration and Networking
• Work closely with NVIDIA and SIT researchers to foster technological exchange and innovation.
• Build partnerships with industry stakeholders to align research projects with market needs and opportunities.
• Participate in networking events to enhance the visibility and impact of research outcomes.

3. Publication and Dissemination
• Produce high-quality research publications for academic conferences/journals and industry white papers.
• Present findings at international conferences, workshops, and industry forums.

4. Mentoring and Leadership
• Mentor graduate students and junior researchers, promoting skill development and professional growth.
• Lead by example in fostering a culture of academic excellence and integrity.

Job Requirements

• PhD in n Computer Science, Artificial Intelligence, Computer Vision, Natural Language Processing, or allied disciplines is required. Preference will be given to candidates with expertise in Large Language Models, as well as the fine-tuning and customization of AI models.
• Proven record of AI research and applications, as demonstrated by publications, patents, or software developments.
• Strong technical proficiency in AI modeling, computational tools, and programming languages relevant to AI research (e.g., Python, CUDA).

Key Competencies

• Experience working in collaborative environments, especially involving industry and academia.
• Demonstrated ability to manage complex projects and multidisciplinary teams.
• Strong communication skills, capable of engaging both technical and non-technical audiences.

• Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Required to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Position Overview:

The ICP-MS (Inductively Coupled Plasma Mass Spectrometry) Analyst is responsible for operating and maintaining ICP-MS equipment to conduct analytical testing and ensure the accurate and precise analysis of samples for a variety of applications, including environmental, pharmaceutical, food safety, and industrial sectors. This role involves sample preparation, data analysis, calibration, troubleshooting, and reporting results. The ICP-MS Analyst plays a critical role in ensuring high-quality testing and compliance with regulatory standards.

Key Responsibilities:

• Method preparation for Semiconductor trace metal analysis to ppb level
• Operate and maintain the ICP-MS instrument, ensuring it is calibrated, cleaned, and functioning properly.
• Perform routine maintenance, troubleshooting, and minor repairs to ensure optimum equipment performance.
• Prepare and calibrate the ICP-MS system for different sample types and analyz results with high precision.
• Prepare a variety of sample matrices (water, soil, air, Chemicals, Metal & alloys etc.) for ICP-MS analysis by proper digestion, dilution, or other pre-treatment techniques.
• Perform multi-element analysis and determine concentrations of metals and other elements in complex samples.
• Analyze results using ICP-MS data analysis software, ensuring data quality and integrity.
• Interpret analytical data and prepare detailed reports, ensuring clear presentation of results, deviations, and conclusions.
• Ensure proper documentation of all analyses in compliance with quality assurance standards and regulatory requirements.
• Conduct regular quality control checks to ensure the accuracy, precision, and reliability of analytical results.
• Implement and follow standard operating procedures (SOPs) for sample handling, analysis, and reporting.
• Identify and resolve any anomalies in data or equipment performance.
• Collaborate with colleagues, scientists, and other departments to discuss results and support research, product development, and quality assurance efforts.
• Suggest improvements to laboratory processes, equipment, and techniques to increase efficiency, productivity, and data quality.

Qualifications:

• Education: Master's degree in Chemistry, Environmental Science, Analytical Chemistry, or a related field.
• Experience:
  • Minimum of 5 years of hands-on experience in ICP-MS analysis or a related analytical laboratory setting.
  • Experience in sample preparation, method development, and calibration for ICP-MS is highly desirable.
  • Familiarity with quality control procedures and data management systems.

Technical Skills:

• Strong knowledge of ICP-MS theory, techniques, and applications.
• Proficiency in the use of laboratory software for data acquisition, analysis, and reporting.
• Familiarity with laboratory instruments, safety protocols, and analytical equipment.
• Knowledge of good laboratory practices (GLP) and regulatory guidelines (e.g., EPA, FDA, SEMI).
• Experience with troubleshooting and maintaining ICP-MS instrumentation.

Skills & Competencies:

• Excellent attention to detail and ability to work with complex analytical instruments.
• Strong analytical and problem-solving skills.
• Good organizational skills with the ability to manage multiple samples and tasks.

Responsibility

Provide engineering support in coordination of sales efforts with PTC account managers and PTC partners for strategic sales efforts, including:

· Engage with customers to understand their requirements and pain points.

· Investigate current business processes to identify problems, complexities, non-value-added steps, and inefficiencies that can be improved.

· Present PTC solutions to different levels of an organization, from executives to technical staff, with the ability to alter the presentation style based on the audience present.

· Use demonstration environments that have been personally configured to ensure the customer can see themselves at the center of the demonstration.

· Translate technical capabilities and map these to values propositions that resonate with customers’ pain points.

· Respond to RFIs/RFPs in a concise, well thought out manner.

· Understand sales methodologies (e.g., MEDDICC, Command of the Message) to be able to support the sales team in the execution of the sales lifecycle, particularly in early sales qualification/prove stages.

· Become a trusted partner what works alongside the sales team.

· Collaborate with local and global PTC teams to ensure that best practices, use cases, market information, etc. are shared and leveraged.

· Act as the opportunity team leader to coordinate the engagement of global technical resources on local opportunities.

· Act as a thought leader for Digital Transformation for manufacturing companies in sales/marketing activities, conferences, seminars, industry events, etc.

Drive successful adoption and expansion of PTC solutions:

· Work closely with customers IT teams to ensure successful deployment and implementation.

· Track customer solution usage and adoption to ensure ongoing customer satisfaction and retention.

Skill Set

· Possess comprehensive engineering & discrete manufacturing process knowledge.

· Demonstrate a proven track record of presales engineering and/or implementation of complex software solutions.

· Experience with PTC products is a plus (specifically Windchill and Creo), or experience with similar solutions.

· Proficient in PLM and related technologies.

· Ability to understand technical configurations and customizations.

· Being able to build a wide network of internal peers and coordinate input from these peers to deliver complex solutions.

· Curiosity outside of your core expertise.

· Able to track changes and developments in a fast-paced software development environment and integrate these into future presentations and responses.

· Able to prioritise and manage conflicting project schedules.

· Able to work independently and ensure that deadlines/expectations are met.

· Willing to challenge the status quo to help drive for better outcomes.

· Good business sense and communication skills.

· A positive attitude.

· Negotiation skills.

· Excellent working-level business English, both oral and written.

· Experience in managing other people, specifically technical teams, a big advantage.