Job Description/Job Scope

1. Modeling of emerging data storage & communication channels and systems

2. Research and development of deep learning based channel detection and channel estimation techniques for emerging data storage and communication channels

3. Implementation of the developed algorithms into Python and Matlab packages

4. Working out research papers and patents

Qualifications, Skills, Experience

1. A PhD degree in Electrical Engineering

2. Fundamental knowledge on Machine Learning, Deep Learning, Error Correction Coding, and Signal Processing

3. Python and Matlab programming skills

4. Fluent in both written and oral English

Job Description/Job Scope

1. Characterization of emerging data storage & communication systems

2. Research and development of advanced channel coding algorithms and techniques, with a focus on polar coding

3. Implementation of the developed algorithms into Matlab and C/C++ software packages

4. Working out research papers and patents

Qualifications, Skills, Experience

1. A PhD degree in Electrical Engineering

2. Fundamental knowledge on Error Correction Coding, Polar Coding, and Digital Communications

3. Matlab and C/C++ programming skills

4. Fluent in both written and oral English

• Overall 5-8 years relevant work experience in Endpoint Security, EDR / XDR or similar roles required
• Develop, implement, and manage security controls to block and mitigate security threats across the IT infrastructure.
• Understand perimeter and endpoint security solutions and create policies based on specific requirements.
• Evaluate business risks and the control environment to identify weaknesses, then design effective controls.
• Regularly review and adjust existing policies to ensure they remain effective and aligned with the latest security threats and best practices.
• Hands on experience on EDR/XDR or Next Gen AV tools like Carbon Black, Palo Alto
• Experience as a Security Incident Responder or SOC analyst/manager
• Hands on experience in Symantec Endpoint Protection Manager.
• Good in SEP configuration and troubleshooting endpoints.
• Good in SEPM policies configuration SEPM up gradation from old 11.x to 12.x new version.
• Generating AV Compliance Report.
• Threat log analysis and event Monitoring Certificate Management L2/L3 Venafi Trust Platform.
• Sharing reports with stakeholders/clients Endpoint Security L2/L3 Symantec Endpoint Protection.
• Hands-on to Manage Windows Defender ATP capabilities.
• Good knowledge in XDR .
• Should have expertise knowledge on ADR, SCCM configuration, WSUS configuration and AAD configuration.
• To manage AV policy, ASR policy, EDR policy and Firewall policy.
• Hands-on to manage Co-managed devices from console.
• Knowledge to Query Advanced hunting and to create Custom detection rules.
• Knowledge on Next gen Antivirus, EDR, Device Control.
• Knowledge on Threat hunting & Intel, Malware search & analysis.
• Knowledge on Managing and protecting identities in Azure AD.

Responsibilities:

· Perform analysis at any level of sophistication, from data prep to leveraging AI/ML including LLMs

· Generate workflows automatically with a genAI assistant and get guidance when you are stuck

· Eliminate repetitive and manual data manipulation with automated workflows

· Access and blend data from any source, whether from your desktop or from any major database or data warehouse

· Explore your data with interactive data views, choosing from dozens of charts

· Collaborate on visual workflows, either privately with colleagues or with your wider organization

· Save and reuse repeatable data processes, analytical models, or scripts across disciplines

· Collaborate effortlessly between multiple users with version control

· Deploy your workflows as data apps or REST APIs, disseminating insights across the organization

· Automate the delivery of insights to any number of stakeholders across the organization.

· Scale to empower any number of users, running any number of workflows in a single environment

· Empower self-sufficiency with data apps provided to any number of end users

· Create a knowledge base for your team, department, or entire organization. Build and share reusable workflows as best practices or starter kits for beginners

Requirements:

· Proven 10 years of experience with Knime and at least 3 years of experience in Looker Studio

· Proficient in Knime and Looker Studio modules.

· Prior Experience in adding data source to looker studio.

· Ability to translate Chinese encrypted data’s to English.

You Need to Be

- Very strong in Mathematics, Technology and Finance

- A true consultant with strong analytical and solid client facing capabilities

- An effective communicator and a team player

Job Responsibilities

- Solve business problems and provide technology solutions to bank treasuries and risk departments

- Worked on Project Implementations with a hands-on approach to ensure the delivery of projects within time and quality constraints.

- Analyse existing technical infrastructure and business processes of clients and identify development needs, limitations, and gaps

- Implement Projects focused on software solutions popular in the Financial Services Industry, specifically treasury.

- Develop Applications with rich functional content for Capital Markets, Treasury and Risk Divisions.

- Build working relationship with sponsors, senior business managers and key end users to resolve issues related to prioritization, requirements definition or scope conflicts

- Establish and manage relationships with vendors of third party packaged software solutions for effective deployment of vendor-managed project resources and activities

- Ensure the delivery of assigned projects within the time, cost and quality constraints

- Continuously build knowledge on Financial Markets, Instruments, Models, Risk Management, Operations and Technology

Professional Requirements

- Bachelor Degree/Master’s Degree/MBA with 2-3 years experience.

- Strong mathematical and analytical skills

- Technical skills in Sybase/Oracle, shell scripting and Unix, Working knowledge of XML, Java, C/C++, Web technologies, Visual Basic including VBA

- Good understanding of the global financial markets covering current issues, market players, regulatory requirements and financial products will be a plus.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Solution / Domain Architect to support our client in Singapore which is a top global investment bank.

Your background

• You have domain knowledge of Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance, Commercial Card domains (some or all preferred).
• You have had experience driving shared service strategy and performance culture.
• Drives best practices approach to the continuous improvement of our products, processes, and tools.
• You are a motivated self-starter.
• You thrive in a fast-paced, team-based environment.
• You have relevant IT experience (SDLC – Waterfall / Agile).
• Strong Business Partner coordination.
• You can lead and contribute to automation, causal analysis, and development of shared / common solutions.
• You have strong verbal and written communication skills (able to cater to technical and non-technical audience).
• You are an analytical and innovative thinker, pays great attention to details and enjoys solving problems.
• You can translate complex concepts into multiple architectural “views” aimed at varying audiences.
• You have broad based IT knowledge and experience across Financial Software, Middleware, Databases.
• You can interpret business needs and apply innovative technology solutions.
• You have at least 8+ years’ experience working in Banking / Financial Services Technology discipline.
• You have a bachelor’s degree in computer science / related field or related work experience.

What you can expect

The Team provides Global Corporate & Investment Banking and Global Payment Solutions with direction on technology strategy and solutions in order to align with the business strategy. The Team manages architecture-related risks along with driving adherence to published standards, principles, and technology blueprints. The Team current has an exciting Solutions Architect opportunity for an experienced technologist supporting Payments, Accounting Services, Liquidity Management, Receivables, Trade & Supply Chain Finance and Commercial Card domains. The Team has a Global presence in the US, EMEA and APAC. The selected candidate would have the opportunity to work on an exciting, challenging, and varied book of work.

What you will do

• Responsible for defining an architectural vision and solution architecture which aligns with the business strategy, enterprise architecture strategy, technology, and platform choices.
• Describes the solution intent and the associated operating environment, determines the primary systems/subsystems and their interfaces, defining non-functional requirements.
• Ensures the solution is fit for purpose by working with stakeholders, vendors/service providers. In parallel, evaluating the impact of strategic design decisions.
• Working with both business and technology to create the solution intent and architectural vision.
• Leads rapid shaping of a high-level architecture with details filled in with emerging business requirements; ensures architecture is flexible and modular and designed to adapt easily.
• Utilizes the defined best practices, templates, and documentation to create architectural designs.
• Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway.
• Clarifies the architecture for the development teams to support implementation and provides solution options to resolve any impediments.
• Performs design reviews to ensure all non-functional requirements for a solution are sufficiently met (e.g., security, performance, maintainability, scalability, usability, and reliability).
• This is an individual contributor position.

• Overall 5 Years of expereince in Tivoli Workload Scheduler (TWS), Jira and ServiceNow.
• Good handson knowledge in Batch Technologies. Tool: TWS Tivoli Workload Scheduler [Version: 8.6 above]
• Good hands-on experience in creating scheduling SAP, UNIX, LINUX, and WINDOWS jobs.
• Good hands on in administering TDWC TWS applications (Installation, Upgrade, uninstallation Troubleshooting)
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Capable of handling P1 incidents engage the right stakeholders for the fix.
• Knowledge in Dynamic agents concepts and configurations.
• Knowledge in Event rule management troubleshooting.
• Should be flexible to work in any shifts depending on the project requirements
• Starting and stopping system tasks, monitoring the system consoles for unusual conditions, and working with the system programming and production control staff to ensure the health and normal operation of the systems
• Expertise & knowledge to perform IPL and knowledge of HMC operations
• Experienced to support Production/LIVE environment in 24x7 support model

Project Overview

The AMR IRG is an interdisciplinary community of biologists, engineers, and clinicians from MIT and Singapore, sharing a state-of-the art research facility and united by a commitment to providing a supportive intellectual environment where students and staff can learn, grow, and contribute to solving a pressing societal problem.

The objective of this project is to advance the field of RNA analysis by developing and implementing innovative analytical tools. These tools will be used in a comprehensive study of all forms of RNA -- the ribonucleome -- and the >170 RNA modifications -- the epitranscriptome -- in disease pathobiology, host-pathogen interactions, biomarker development, and therapeutic target discovery.

Responsibilities

The Research Engineer will plan and conduct experiments with the aim of understanding RNA modifications' roles in human disease and leveraging RNA-modifying enzymes as potential drug discovery targets. The candidate will work primarily on cell culture, RNA isolation, and chromatography-coupled mass spectrometry analysis. As part of this work, the candidate will prepare results for publication, be a liasion with the AMR IRG community, work with external collaborators, and develop strong experimental and communication skills.

Requirements

B.S. or M.S. in biochemistry, molecular & cell biology, bioengineering, chemical engineering, or a related field.

Experience in cell culture, RNA extraction, high-performance liquid chromatography or mass spectrometry are prefered. Strong proficiency in oral and written communication in English. Ability to work well with others and as part of a team.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notifie

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time.

Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Purpose of the Role:

Responsible for the tactical and operational oversight of our information security program in term of managed security services. This role involves in implementing and maintaining robust security measures to safeguard our information and network infrastructure. One will be the driving force behind our cybersecurity strategy, ensuring our systems are resilient against threats, and our team is equipped with the knowledge and tools to maintain high security standards.

Role Attributes:

Running operation of Singlife’s Managed Security Services program for entire Singlife Group under the Cyber Fusion Centre team.

Key Responsibilities:

Security Measures Implementation and Performance Tracking

• Develop and implement effective security measures to protect company data and network infrastructure.
• Regularly track and report on the performance of these security measures.

Cybersecurity Architecture and Strategy

• Deep understanding of Singlife’s comprehensive cybersecurity architectures.
• Develop and update the company’s information security strategy, ensuring it aligns with industry best practices and business objectives.

System Security Requirements

• Identify, define, and document system security requirements.
• Prepare and maintain technical documentation.
• Recommend solutions to management based on these requirements.

Security Infrastructure Management

• Configure, troubleshoot, and maintain security infrastructure hardware and software.
• Install and manage software for monitoring systems and networks for security breaches and intrusions.

Behavior Monitoring and Preventive Measures

• Monitor systems for irregular behavior and anomalies.
• Establish and enforce preventive measures to mitigate potential security threats.

Staff Training and Awareness

• Educate and train staff on information system security best practices.
• Foster a security-aware culture within the organization.

Project Monitoring and Milestone Achievement

• Ensure regular monitoring of project activities.
• Guarantee that project milestones are met in a timely and efficient manner.

Managed Security Device Expertise:

• Proficient in managing a range of security devices, including but not limited to: Email Security, IDPS, Attack Surface Monitoring, Anti-Malware Solution, Web Application Firewall, Certificate Management System (CMS)

Key Decision within the Role:

• Standard Operating Procedure write-up
• BAU Operation Process write-up

Requirements:

Experience

• Preferable to have 3+ years of relevant experience
• Knowledge in managing security solution stated above.
• Strong understanding of cybersecurity principles, practices, and solutions.
• Effective communication and analytical abilities.
• Ability to analyze complex security systems and identify vulnerabilities and solution.
• Expertise in computer programming and scripting languages.

Education

• Academic: Bachelor’s degree in computer science / information technology(preferred)
• Professional Certification(s): CISSP, or any related vendor certification (preferred)

If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.

Astek has an opening of a Data Management Analyst role.

• Conduct data analysis to identify inconsistencies, trends, and areas for data improvement in a financial services environment.
• Lead and manage data reconciliation and quality checks, ensuring the integrity of financial data by implementing, monitoring, and troubleshooting data processes.
• Handle data issue management, ensuring timely resolution and minimizing the impact on business operations.
• Utilize Oracle PL/SQL to manage, query, and analyze large datasets related to financial data.
• Perform User Acceptance Testing (UAT) for financial data-related applications, ensuring that the system is functioning as required and meeting the specified business needs.
• Monitor and manage Service Level Agreements (SLA), responding to queries from internal stakeholders and end-users in a timely manner.
• Provide comprehensive documentation support for both technical and functional specifications, including data models, data mappings, and process flows.
• Leverage investment data domain knowledge to ensure proper data management practices are followed in line with industry standards.
• Apply strong problem-solving and logical thinking to resolve data challenges and drive continuous improvement in data management processes.

Qualifications and Requirements:

• CAT-1 cleared/eligible candidate is required for this role (Only Singapore Citizen allowed)
• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.
• Minimum 4 years of relavant experience
• Proven experience in data management in financial services firm is a must.
• Experience in data reconciliation, data quality checks, and issue management specific to financial data.
• Proficiency in Oracle PL/SQL for querying, reporting, and managing financial datasets.
• Extensive experience with UAT processes for financial applications and data systems.
• Solid understanding of investment data domain knowledge, including financial instruments, transactions, and reporting practices.
• Strong ability to manage SLAs and respond to inquiries from stakeholders and users in a timely and professional manner.
• Excellent problem-solving abilities, with an emphasis on logical thinking and attention to detail.
• Strong written and verbal communication skills for clear documentation and reporting.

Responsibilities:

• Work closely with DXC Luxoft Sales and Account Management team (SAM) to facilitate technology aspect of relationships with Automotive Asia accounts including OEMs, Tier-1s, Silicon vendors and others.
• Support SAM and Delivery teams in getting the right understanding of customer’s technology. Stay up to date on latest offerings from DXC Luxoft solutions.
• Understand customers business needs and define an overlap with services that DXC Luxoft can provide in domains like In-Vehicle Infotainment, Autonomous Drive and Connected Mobility.
• Manage customer’s technology expectations for specific opportunities.
• Lead and take active part in the proposal creation.
• Understand technology trends on the market and help defining Luxoft global solution’s strategy in alignment with it. Provide suggestions to Global Solutions organization on possible adjustments of their offerings based on technology trends and customer’s needs.
• Search for a partnership opportunity with companies on the market that would be a win-win for DXC Luxoft and a partner.
• Support SAM team in development and keeping up to date of Regional Plan and Account Development plan for each major customer.
• Director Automotive Solutions ensures that proposal development and other opportunity-related activities are aligned to DXC Luxoft sales process and all format steps are implemented properly according this process.
• Report to Solutions Head Global. Be aligned with goals and strategy of Global Solutions team.
• Location: Singapore

Requirements:

• Education: A degree in Computer Science / Electronics / Electrical or similar
• 5+ years’ experience in Automotive Solutions / Sales or Technical PreSales for Automotive OEM-s and TIER1-s.
• Working knowledge of modern automotive technologies such as IVI (In-Vehicle Infotainment with focus on Digital Cockpit), ADAS, Autonomous Drive (AD) and Connected Mobility (CM).
• Good understanding of software solutions and standards used to power vehicle’s electronics systems.
• Good understanding of Automotive industry ecosystem.
• Experience of working in multi-cultural international environment.
• Strong English, articulate, good presentation and negotiation skills.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking an SAP Analytics Cloud (SAC) consultant to join our team. You will design, implement and deliver the functional and technical components of planning, budgeting and forecasting solutions using SAC Planning. This position is based in Singapore.

Responsibilities:

• Lead the design and solutioning of SAP Analytics Cloud (SAC) implementations in planning, forecasting, forecast adjustments and integrating generated forecasts with upstream processes, reports, and dashboards to support critical business KPIs
• Take charge of gathering, analysing, and modelling client data encompassing various areas such as customer data, financials, operational metrics, organizational structure, and access channels
• Utilize a diverse range of analytical tools and methodologies to derive both quantitative and qualitative business insights aimed at enhancing decision-making processes
• Interact with clients to understand the business requirements to conclude blueprint, configuration, testing, migration, support, and continuous enhancements
• Manage and lead the SAC projects to ensure timely delivery
• Build new management reports in SAP Analytics Cloud as required
• Provides management with regular project updates, creates, and maintains trusting relationships, identifies, and manages project issues, identifies project risks early and assists by providing prudent and timely recommendations for risk response
• Strong organizational skills and ability to multi-task in support of multiple projects at a time
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 8+ years of experience in a full cycle implementation as well as in support projects
• Candidate should have a strong functional and technical experience in Embedded SAC/BPC
• More than 2 end-to-end SAP implementation experience specialising in SAC/BPC
• Hands-on experience in business process design, requirement gathering, facilitating workshops and technical configurations in Business Planning, Business Budgeting, Business Forecasting and Consolidation Reporting
• Experience in rollout and supporting global template solutions for large companies
• Experience in functional lead role will be an added advantage
• Track record in implementing innovative solution in previous clients/companies
• Solid critical thinker with creative problem-solving skills and technical capabilities
• Good organizational skills and logic-based thinking process required
• Ability to work in a team environment, effectively interacting with others
• An excellent verbal and written communication skill in the English language and able to relate technical issues to business audience
• Self-motivated and can deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills
• Must be results oriented, and demonstrate a good attitude – adaptability, flexibility, and resourcefulness
• This position requires the ability to work and communicate as part of a high-performance consulting team in a fast-paced environment

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Network Analyst - Event / Incident Management to support our client in Singapore which is a top global investment bank.

Job Description

Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Technology Services Analysts II have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.

Your background

This role is an entry level to multiple technology positions. The individual in this role will perform commoditized activities which may include event management, level 1 incident triage, and process and change maintenance and oversight. This individual will build foundational experience in networks, systems, and production support.

Shift and hours of work:

· Each shift will be 12hrs, alternate week’s Wed will be an off day.

· Shift Pattern A: Sun to Wed

· Shift Pattern B: Wed to Sat

What you can expect

The areas of focus for the Technical Analyst includes Event Management, Incident Management, and Level I triage of networking with a primary focus on network change oversight and stability. Network exposure will include (but not limited to) routing & switching, perimeter security, traffic management, content inspection infrastructure, and emerging technologies such as Software Defined Networking. Technical Analyst are expected to have a basic understanding of networking protocols with the ability to adopt new technologies and troubleshooting methodology (including the use of proactive and reactive tools). The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.

Required Skills:

· Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7

· Basic understanding of troubleshooting methodologies for networking problems

· Basic understanding of Network Automation tools and processes

· Self-starter/self-directed, organized and detail oriented

· Strong technical acumen and analytical skills

· Excellent client interfacing skills

· Good verbal and written communication skills

· Experience aligning actions to business impact and service restoral

· Demonstrates ownership: Is accountable and can hold others accountable (professionally)

· Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Skills:

· 2 or more years’ experience in Networking-related disciplines within a design, implementation, or operations role

· Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies

· Relevant Industry certifications in Network Technologies

· Cloud or Software Defined Networks knowledge and experience

· Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision

· Experience with SDWAN, preferred if on CloudGenix (Palo Alto)

· Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development

· Experience working in an Agile environment

· Experience of working within Financial Services (Insurance, Banking, Investment banking)

· Experience with other network technologies

· Proxy/Threat Prevention, DDI, Load Balancing, and AAA

What you will do

· Operational support of network environments:

· Switching & Routing (underlay and overlay)

· Firewall, Traffic Management, Content Inspection, and DNS

· Identify service impact, interpret monitors, dashboards, traffic captures, and logs using:

· Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon

· Cisco Nexus / ACI, Arista CloudVision, VMware vSphere

· Operational Change Oversight

· Monitor Network Master Control Room and provide “Air Traffic Control” for all Network changes

· Provide reporting and communication of change activity, including incidents that may be related to change

· Facilitate escalation to NOC and Change leadership teams

· Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services

· React to the failure according to business impact, and communicates with management and technical escalation

· Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed

· Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled

· Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.

· Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership

· Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.

About audax

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank.

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives.

Website - https://www.audax.io

What you will be doing:

We are seeking a skilled UI/UX Lead Designer with hands-on experience to drive the design strategy for web portals while providing consultancy for mobile design within our Banking-as-a-Service (BaaS) product. This role emphasizes crafting intuitive and accessible digital experiences for web platforms while aligning mobile designs with the principles of our UI-less SDK.

Responsibilities:

• Develop and execute user experience strategies tailored to web portals, aligning with organizational goals and user needs.
• Conduct user research and usability testing to gain insights and validate designs for web platforms.
• Design wireframes, prototypes, and high-fidelity mockups, maintaining visual consistency and usability standards for web portals.
• Stewardship of cross-platform (web and mobile) design system, maintaining visual and UX consistency/standards.
• Advocate for accessibility and inclusivity by ensuring designs comply with WCAG guidelines and meet diverse user needs.
• Collaborate with cross-functional teams to define design requirements, present concepts, and ensure alignment with business objectives.

What you need to be successful in this role:

Mandatory Skills

• Bachelor’s degree in design, HCI, or related field
• Certifications in Interaction Design or Usability testing
• Minimum 6 years of hands-on UI/UX design experience, with a strong focus on web portals/ apps. Experience in fintech, BaaS, or enterprise platforms is a plus.
• Proficiency in Figma: Expertise in creating wireframes, prototypes, and high-fidelity designs, including collaborative workflows and design system creation.
• Accessibility Standards Expertise: Strong understanding of WCAG compliance to design for inclusivity across mobile and web platforms.
• Design System Development: Proven experience in developing and maintaining scalable design systems for web portals and mobile consultancy.
• HTML, CSS Fundamentals: Basic hands-on knowledge of front-end technologies to ensure seamless collaboration with developers.
• User-Centered Design Principles: Demonstrated ability to design intuitive, user-friendly web interfaces aligned with usability best practices.
• Familiarity with Agile principles and methodology, integrating design processes into sprint cycles and iterative development.
• Strategic Collaboration: Strong ability to work seamlessly with cross-functional teams, articulate design concepts effectively, and influence decision-making.
• Creative Problem-Solving: Innovative and user-centered approach to address complex design challenges while aligning with business goals.
• Time Management & Adaptability: Skilful in prioritizing tasks and delivering high-quality outcomes in dynamic, fast-paced environments.

Desired Technical Skills

• Cross-Platform Design Knowledge: Understanding design nuances for both web and mobile platforms, guiding mobile consultancy where needed.
• Usability Testing Tools: Experience with tools like Maze or Optimal Workshop for conducting user testing and gathering actionable feedback.
• Prototyping Skills: Advanced abilities to demonstrate complex user interactions and flows through interactive prototypes.
• Animation Skills: Experience with 2D animation in After Effects and export using BodyMovin/Lottie.
• Agile Design Integration: Proficiency in embedding design workflows into Agile frameworks, including sprint planning and iterative cycles.
• Front-End Collaboration: Basic knowledge of JavaScript or React to facilitate efficient design-to-development handoff.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team’s agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP FICO Consultant + Solution Architect to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore.

Responsibilities:

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives
• Develop technical specifications and design documents for SAP projects, including customizations and integrations
• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle
• Contribute to SAP solutioning in pre-sales and project phases
• Engage with customers for scoping and requirements
• Support proposal preparation, analyse customer needs, and independently manage client relationships
• Take charge of proposals, ensuring alignment with sales strategy
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 12-15 years of SAP solution architect experience
• Experience in ECC to SAP S4 Hana migration
• Experience in leading BPR or Blueprint design – not just team lead role
• Deep functional domains knowledge in SAP FICO
• Functional experience in SAP FICO
• Proven track record of successfully leading SAP implementation or migration projects
• Ability to understand business processes from a customer perspective
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

The selected candidate shall in capacity of Data Privacy Office is expected to serve as a subject-matter-expert (SME) on regional data-related regulations / legislation and at times serving as the designee / stand-in for the Regional Head on advisory matters, program decisions, or engagement with the business or other partners. The selected candidate would be required to ensure the consistent implementation of Global Data Privacy and Protection Program that enables the Bank to operate in a global, regional and functional manner that is compliant with existing and emerging data-related regulations / legislations. Furthermore, the selected candidate in the capacity of Regional Technology Compliance Advisory is the APAC SME on technology-related regulations (e.g. Information security, Artificial Intelligence) functioning as a Compliance advisor supporting Compliance team across APAC and liaising with System Office of Asia.

Strategic

• Provide regional input in developing and enhancing privacy compliance-related policies, procedures, processes, and internal controls, in particular ensuring consistency and driving a regional or global approach.
• Support of the projects/initiatives of Global Privacy Program and APAC Compliance Program.
• Continuous process refinement to manage and deliver effective advisory

Financial

• Ensure operational activities are performed effectively and assess initiatives to reevaluate resourcing structures

Customer

• Develop and maintain relationships with lines of business in APAC.
• Collaborate and support global / regional projects through the provision of subject matter expertise and assessments.

People

• Develop and maintain cooperative partnership with ACO specialist teams, APAC Country Compliance Officers (and teams), Global Data Privacy teams, Global Cross Border Data Movement team and Legal teams.

Other/Control

• Assist the Regional Head in executing the APAC Data Privacy and Protection program, including Privacy Impact Assessment reviews, collaboration with the line of business privacy leads in APAC, support of global and regional projects, especially project involving cross-border data movement, review and updating Privacy Notices, and advisory support for privacy incidents.
• Provide reports and advice to the Global Chief Privacy Officer and Global Data Privacy and Protection Program leads, as well as to committees and senior management on regional privacy related issues, trends, exceptions, and program enhancements with the APAC region.
• Engage regional Business / Support Unit management to ensure compliance to Data Privacy and Protection Program.
• Maintain a current awareness of the data-related and technology-related regulatory/legislative environment throughout the APAC region and demonstrate a strong working knowledge of privacy principles and technology applications.
• Research privacy and technology regional compliance issues and provide interpretations and clarifications.
• Coordinate remedial measures in response to issues raised in compliance examinations, audits and quality control testing.
• Interact and coordinate frequently with privacy and technology compliance officers in other MUFG regions.
• Interact with regulators regarding privacy-related examinations and ongoing supervision matters, in coordination with Legal and Government Affairs teams.
• On all of the above responsibilities, at times serve as the designee/stand-in for the Regional Head.

Job Requirements:

• Minimum Bachelor Degree
• Minimum 7 years of compliance experience in the banking/financial services industry with an emphasis of privacy compliance.
• Management / supervisory experience in the compliance function of a larger bank of financial institution.
• Strong working knowledge of banking products and services
• Strong working knowledge of privacy-related laws, regulations, and regulatory/legislative processes.
• Preferably, experience in successfully interfacing with regulators in the banking/financial services industry.
• The Certified Information Privacy Professional/Asia (CIPP/A) and /or other relevant certifications preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067966

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams.

Key Responsibilities include:

• AdministeringcAzure cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.

• Performcsystem administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation and processes for troubleshooting, administration, and configuration on Azure.

• Operate within assigned budget and demonstrates fiscal responsibility. Azure Cost Governance and Optimisation experience preferred.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Automate everything philosophy to improve development team’s agility.

• Hands-on Infrastructure-as-Code (IaC) on Azure.

• Resident Azure expert, able to train and teach the cloud community within the company.

• Stay up-to-date with Innovations in Data, AI/ML and other cloud technologies that will help the company to reduce cost or improve operational efficiencies.

• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in Azure Cloud.

• Azure Certified Solution Architect Expert (preferred).

• Conversant with IaC infrastructure definition tools such as Terraform, and Azure Resource Manager, using YAML/JSON deployment templates.

• Python/Ansible/Shell scripting skills for provisioning and automating dynamic cloud infrastructure.

• Hands-on experience with containerization, and orchestration (preferred). Working knowledge of API Gateways and reverse proxies.

• Familiar with DevOps CI/CD pipelines and customisations.

• Strong analytical, project management, communications, and interpersonal skills.

• Demonstrated understanding of cloud infrastructure virtualisation, including security best practices, private networking, and operational monitoring tools.

As a Lead Backend Developer specializing, you will be responsible for designing, developing, and maintaining backend systems that support the integration and optimization of AI models & LLM in trading applications. You will work closely with the AI engineering team to integrate various machine learning models and algorithms into the backend systems to address business needs, ensuring high availability and low latency.

Key Responsibilities:

• Design, develop, and maintain backend systems and services that support AI models, ensuring high availability and low latency
• Integrate machine learning models and algorithms into backend systems for recommendation systems, predictive analytics, and other business applications
• Collaborate with frontend engineer, AI engineer and other stakeholders to identify business problems and design backend solutions
• Develop efficient APIs, ensuring high standards of performance, reliability, and security
• Write comprehensive tests for all developed features to maintain software quality and reliability
• Document system design and API specifications to foster collaboration and transparency

Qualification & Skills:

• 8 years of professional experience as Backend Engineer
• Proficiency in Python/ Typescript
• Strong understanding of database systems, including both SQL and NoSQL, and web development frameworks
• Solid experience in complex system design or architecture building.
• Familiarity with API design principles and best practices.
• Familiarity with caching mechanisms and cache invalidation strategies.
• Experience with cloud infrastructure, preferably AWS or GCP.
• Strong problem-solving, communication, and interpersonal skills.
• Passionate about AI/ML, with a keen interest in LLM technology.

We offer a competitive salary that is commensurate with the experience of the successful candidate

Job Overview:

We are seeking a talented and experienced Digital Product Manager to join our team. The ideal candidate will be responsible for leading the development of our digital products and platforms, collaborating closely with cross-functional teams to deliver solutions that meet customer needs and drive business growth in the digital space.

Key Responsibilities:

• Lead the development roadmap for our LLM Chatbot and AI-driven trading products, from conception to launch and beyond.
• Drive cross-functional teams of designers, engineers, QA professionals, and analysts to execute product development initiatives effectively.
• Lead Agile development processes, including sprint planning, backlog grooming, daily stand-ups.
• Lead the Digital product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality digital products and features.
• Work closely with cross-functional teams and stakeholders prioritize features, allocate resources, and drive digital product development.
• Develop detailed digital product requirements and specifications, including user stories, wireframes, and prototypes.
• Define and track key digital product performance indicators (KPIs) to measure product success and iterate based on user feedback and data insights

Qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, or related field; MBA or advanced degree is a plus.
• Proven track record of successful digital product management, with 2 to 5 years of experience in a similar role.
• Strong understanding of digital product development methodologies, such as Agile or Scrum.
• Possess proficient knowledge of project management, collaboration, and design tools, such as Jira, Confluence, and Figma
• Excellent analytical skills, with the ability to analyse user data and derive actionable insights to drive product decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Demonstrated leadership abilities, with a proactive and results-driven approach to problem-solving.
• Experience working on digital platforms, mobile apps, or web applications is preferred.
• Proficiency in project management tools and digital product management software.
• Passion for technology, innovation, and creating seamless digital experiences for users.
• Knowledge or interests in LLM and AI will be advantageous but not a must.

Responsibilities

• Work closely with team members (developers, product manager, customer support, and partners) to develop, test and deliver high quality products.
• Prevent, collect, analyze and track product defects.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Manage project dependencies and risk mitigation.

Minimum Qualifications

• 5+ years​ experience in automation testing development.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience in testing Webservice/Restful APIs and have a certain understanding of commonly used databases like MySQL.
• Good programming skills, hands on with at least one of the following languages: Java, Javascript, Python.
• Solid analytical and trouble-shooting skills.
• Good understanding of Agile/Scrum development methodologies as well as using collaboration tools, such as Jira, Trello, Slack, etc.
• Excellent interpersonal coordination and communication skills.
• Self-motivated, able to work independently as well as work as a team.
• Good exposure in a distributed/remote working environment.
• Enjoys breaking things and solving problems - not just able to find out the 'what', but also the 'why'.

Preferred Qualifications

• Experience on performance testing is a plus.
• Experience with automation build up.
• Skilled use of at least one source code management tool: SVN, Git, etc.

The selected candidate shall in capacity of Data Privacy Office is expected to serve as a subject-matter-expert (SME) on regional data-related regulations / legislation and at times serving as the designee / stand-in for the Regional Head on advisory matters, program decisions, or engagement with the business or other partners. The selected candidate would be required to ensure the consistent implementation of Global Data Privacy and Protection Program that enables the Bank to operate in a global, regional and functional manner that is compliant with existing and emerging data-related regulations / legislations. Furthermore, the selected candidate in the capacity of Regional Technology Compliance Advisory is the APAC SME on technology-related regulations (e.g. Information security, Artificial Intelligence) functioning as a Compliance advisor supporting Compliance team across APAC and liaising with System Office of Asia.

Strategic

• Provide regional input in developing and enhancing privacy compliance-related policies, procedures, processes, and internal controls, in particular ensuring consistency and driving a regional or global approach.
• Support of the projects/initiatives of Global Privacy Program and APAC Compliance Program.
• Continuous process refinement to manage and deliver effective advisory

Financial

• Ensure operational activities are performed effectively and assess initiatives to reevaluate resourcing structures

Customer

• Develop and maintain relationships with lines of business in APAC.
• Collaborate and support global / regional projects through the provision of subject matter expertise and assessments.

People

• Develop and maintain cooperative partnership with ACO specialist teams, APAC Country Compliance Officers (and teams), Global Data Privacy teams, Global Cross Border Data Movement team and Legal teams.

Other/Control

• Assist the Regional Head in executing the APAC Data Privacy and Protection program, including Privacy Impact Assessment reviews, collaboration with the line of business privacy leads in APAC, support of global and regional projects, especially project involving cross-border data movement, review and updating Privacy Notices, and advisory support for privacy incidents.
• Provide reports and advice to the Global Chief Privacy Officer and Global Data Privacy and Protection Program leads, as well as to committees and senior management on regional privacy related issues, trends, exceptions, and program enhancements with the APAC region.
• Engage regional Business / Support Unit management to ensure compliance to Data Privacy and Protection Program.
• Maintain a current awareness of the data-related and technology-related regulatory/legislative environment throughout the APAC region and demonstrate a strong working knowledge of privacy principles and technology applications.
• Research privacy and technology regional compliance issues and provide interpretations and clarifications.
• Coordinate remedial measures in response to issues raised in compliance examinations, audits and quality control testing.
• Interact and coordinate frequently with privacy and technology compliance officers in other MUFG regions.
• Interact with regulators regarding privacy-related examinations and ongoing supervision matters, in coordination with Legal and Government Affairs teams.
• On all of the above responsibilities, at times serve as the designee/stand-in for the Regional Head.

Job Requirements:

• Minimum Bachelor Degree
• Minimum 5 years of compliance experience in the banking/financial services industry with an emphasis of privacy compliance.
• Management / supervisory experience in the compliance function of a larger bank of financial institution.
• Strong working knowledge of banking products and services
• Strong working knowledge of privacy-related laws, regulations, and regulatory/legislative processes.
• Preferably, experience in successfully interfacing with regulators in the banking/financial services industry.
• The Certified Information Privacy Professional/Asia (CIPP/A) and /or other relevant certifications preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067966

Chemical Technician

Working Days & Hours: 3-4 Day | 8am to 8pm (12 hour rotating shift)

Working Location: Jurong Island (Transport provided at Jurong East)

Salary Range: $2000-$2600

• The Chemical Technician is responsible for monitoring and maintaining the operations of the process units and equipment by measuring, recording and controlling process operating parameters.
• Expected to diagnose and rectify systems and components’ faults in accordance to established procedures and specifications and to ensure that the process units and equipment operates safely and efficiently.

Job Responsibilities:

• Perform minor maintenance.
• Performing checks, start-up and shutdown operations on process equipment such as pumps and compressors.
• Carry out filter changes.
• Isolating piping systems for plant start-up, shutdowns, product grade change and troubleshooting operations.
• Adjusting process parameters to optimize process operations under supervision of Supervisors.
• Commissioning and decommissioning of process equipment.
• Performing emergency shutdown of process equipment
• Proper handing and blending of non-conforming and off specs products.
• Preparing plant equipment for maintenance
• Preparing chemicals, including mixing and dilution, for process operations
• Performing inter-tank transfers of chemicals and products based on established quality procedures.
• Performing emergency response activities and drills

Job Requirement:

• NITEC or Diploma in Chemical Process Technology
• At least 3 years’ working experience as Process Technician in a chemical industry

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About the job

Company Description

Explore the future of communication and finance with Vama – a cutting-edge app that integrates instant messaging and secure payments, incorporating the latest Fintech technology.

Role Description

This is a full-time on-site role for a Software Quality Assurance Engineer at Vama in Singapore. The Software Quality Assurance Engineer will be responsible for software quality, quality assurance, software development, manual testing, and ensuring the highest quality of software across mobile (iOS and Android), desktop (React Electron), and cloud platforms (GCP). You will work closely with development teams to create and execute test plans, identify bugs, and ensure a seamless user experience.

Key Responsibilities:

• Designed, developed, and executed detailed manual test plans, test cases, and test scripts for iOS, Android, and React Electron desktop applications.
• Perform functional, regression, and exploratory testing to identify defects and ensure product stability and performance.
• Collaborate with cross-functional teams, including developers, product managers, and designers, to understand product functionality and requirements.
• Participate in test planning, estimation, and coordination of testing activities within an Agile development environment.
• Identify, document, and track bugs using QASE or similar test management tools.
• Verify bug fixes and ensure they meet the required specifications.
• Integrate testing processes with continuous integration pipelines (CircleCI) for improved development workflows.
• Ensure proper documentation of testing results and provide feedback for product improvements.
• Test cloud-based applications hosted on Google Cloud Platform (GCP), ensuring scalability and performance requirements are met.

Requirements:

• Experience in Manual Testing: Proven experience in manual testing across web, mobile (iOS/Android), and desktop (React Electron) applications.
• GCP Expertise: Strong knowledge of Google Cloud Platform (GCP) and testing cloud-based applications.
• Mobile Testing: Experience in testing mobile applications on iOS and Android platforms.
• Desktop Testing: Experience with desktop applications, particularly React Electron.
• Test Management Tools: Proficiency with QASE or similar test management platforms for documenting and managing test cases.
• Continuous Integration Tools: Hands-on experience with CircleCI or other CI/CD tools.
• Strong Analytical Skills: Ability to analyse complex systems, debug issues, and provide detailed reports.
• Attention to Detail: A meticulous approach to testing to ensure all edge cases are covered.
• Collaboration: Strong communication skills and ability to work in a team-oriented environment.

Qualifications

• Software Quality, Quality Assurance, and Software Quality Assurance skills.
• Experience in Manual Testing and Software Development.
• Strong analytical and problem-solving abilities.
• Knowledge of testing methodologies and tools.
• Effective communication and collaboration skills.
• Attention to detail and accuracy.
• Bachelor's degree in Computer Science or related field.
• Certifications in quality assurance are a plus.

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.