Job Overview:
We are looking for a motivated and detail-oriented Junior Product Manager to join our dynamic team. This role is ideal for someone with 0-1 year of experience who is eager to support operational product management tasks and product marketing efforts. You will play a key role in assisting the development and enhancement of our digital products, collaborating with cross-functional teams, and ensuring smooth execution of daily activities.

Key Responsibilities:

• Support the product team in managing the product development lifecycle in an Agile development environment, from ideation to sprint planning to launch.
• Assist with research on industry trends and competitor products to validate problem statements and identify opportunities for improvement.
• Assist in organizing and maintaining the product backlog, ensuring tasks are clearly defined and prioritized.
• Collaborate with Design, Engineering, Marketing and QA teams to ensure timely and accurate execution of tasks.
• Conduct user research and gather customer feedback to inform product feature development and updates.
• Develop detailed product requirements and specifications, including user stories, wireframes, and prototypes.
• Monitor product performance metrics and assist in preparing reports to track KPIs.
• Support product marketing efforts by coordinating the creation of marketing materials, campaigns, and user guides.

Qualifications:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• Basic understanding of product management concepts and software development processes (e.g., Agile or Scrum).
• Familiarity with tools like Jira, Confluence, Figma, or similar project management and design tools is a plus.
• Strong organizational and multitasking skills, with an eye for detail.
• Analytical mindset and ability to work with data to inform decisions.
• Excellent communication skills, both verbal and written.
• A proactive attitude and eagerness to learn in a fast-paced environment.
• Passion for technology, innovation, and delivering value to users.
• Interest in AI and LLMs is advantageous but not mandatory.

What We Offer:

• Opportunity to learn and grow in a collaborative environment.
• Hands-on experience working on innovative digital products.
• Exposure to cross-functional teams and Agile product management practices.
• A chance to contribute to shaping the future of our products and platforms.

Key Responsibilities:

• Manage full spectrum of Accounts Payable, Accounts Receivable, General Ledger accounting, and related matters.
• Oversee submission of tax declarations and ensure compliance with local tax regulations.
• Maintain up-to-date financial analysis and reporting.
• Organize and maintain office files, records, and documentation.
• Provide administrative support to the Financial Manager as needed.

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field.
• 3+ years of relevant experience in accounting roles.
• Proficient in accounting software and MS Office Suite.
• Strong analytical skills with attention to detail.
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively in a team environment.
• Effective communication skills in English and Chinese preferred to deal Chinese content materials;

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional development within a dynamic and growing organization.

Job Summary:
We are seeking an experienced Head of Legal Department to oversee all legal matters and provide expert guidance on corporate legal strategies. This role requires a dynamic professional who can manage complex legal challenges, ensure compliance with regulatory requirements, and mitigate risks while supporting the company’s growth objectives.

Key Responsibilities:

• Develop and execute legal strategies aligned with the company’s goals.
• Provide proactive and strategic legal advice to senior management and the board.
• Ensure compliance with all applicable laws, regulations, and corporate governance standards.
• Identify potential legal risks and develop mitigation strategies.
• Draft, review, and negotiate contracts, agreements, and other legal documents.
• Manage relationships with external legal advisors and oversee their work.
• Represent the company in disputes, negotiations, and litigation.
• Manage intellectual property matters, including trademarks, patents, and copyrights.
• Collaborate across departments to support business operations with legal insights.
• Liaise with regulatory authorities and ensure adherence to relevant standards.
• Manage corporate governance activities, including board meetings and filings.

Qualifications:

• Bachelor’s degree in Law (LLB) and active bar membership; advanced legal qualifications preferred.
• 7+ years of legal experience, with at least 3 years in a leadership role.
• Proven expertise in corporate law, regulatory compliance, contract management, and dispute resolution.
• Strong negotiation, communication, and leadership skills.

Responsibilities:

1. Safely drive the assigned company vehicle (Alphard) for executive, client, and family transportation.
2. Maintain the vehicle’s cleanliness, schedule regular maintenance, and handle repairs and inspections.
3. Plan routes in advance, manage schedules, and ensure timely arrivals.
4. Follow all traffic rules and company policies for safe and compliant driving.

Qualifications:

1. Prior experience in large organizations is preferred.
2. Valid driver’s license with a clean driving record, experienced in driving executive vehicles (Alphard or similar).
3. Previous experience as an executive driver, familiar with Singapore routes.
4. Highly responsible, detail-oriented, discreet, and service-minded.
5. Willingness to work flexible hours, including overtime, weekends, and public holidays when required.

Job Description & Requirements:

As a Frontend Engineer, you will be responsible for architecting and developing efficient, reusable, and visually appealing frontend systems for a trading application powered by AI models and LLMs. You'll work closely with cross-functional teams, including backend engineers, AI engineers, product managers, UI/UX designers, and the product design team to deliver a responsive, engaging user experience across web and mobile platforms. Your expertise will ensure a seamless blend of aesthetic and functionality.

Key Responsibilities:

• Architect, design, and develop efficient and reusable frontend systems (Web/Mobile)
• Collaborate with backend engineers, AI engineers, UI/UX designers, product managers, and other stakeholders to build comprehensive, architecturally sound, and visually appealing frontend solutions
• Optimize code to improve scalability, reliability, security, and performance of web and mobile applications
• Design interactive components, especially for chat-based and generative UI, to create dynamic LLM-powered user experiences
• Write comprehensive tests for all developed features to maintain software quality and reliability
• Documentation of design and architecture.

Qualification & Skills:

• Minimum 6 years of professional experience as a Frontend Engineer
• Expert in HTML5 / CSS3 / ECMAScript 6 + / TypeScript. Strong preference for candidates experienced with Tailwind CSS
• Proficient in modern frontend frameworks, including React and Vue, and/or React Native for mobile
• Skilled in state management tools such as Redux, Pinia
• Experience with API design principles, RESTful API integration and familiar with React Query
• Strong understanding of client-side performance, optimization.
• Deep knowledge of scalability, reliability, and security considerations in modern web development.
• Familiarity with LLM application development and generative UI/interactive components, particularly for chat-based applications
• Excellent collaboration and communication skills to work effectively across teams

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Experience in the payments domain will be an advantage
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS, videoconferencing, Microsoft M365
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work immediately (no more than 1 week's notice period)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

A research position is available at the Singapore University of Technology and Design (SUTD). The research focuses on semantic communications, resource allocation, and edge AI.

Candidates with strong publication records in relevant areas are encouraged to apply. The candidate should have:

• Bachelor’s / Master's degree in computer science or related degree
• Strong publication record in top-tier IEEE conferences/journals
• Proficient in oral and written English

Kindly note that only shortlisted candidates will be notified.

Job Responsibilities

• Support Senior Team Lead in formulating mid-term plans in the Anti-Money Laundering (AML) domain and implement strategy to realize the plan.
• Collaborate with Product Owners or Transformation teams to understand business goals, needs or pain points and initiate necessary projects to address these.
• Perform technology solutioning, lead business analysts to co-create business requirements to define scope of projects; collaborate with Engineering and Architecture teams to outline IT solution.
• Perform project planning - identify resources required, establish project schedule, and estimate budget required; support Product Owner or Project Sponsor in formalizing and presenting Project Charter to senior management for approval.
• Lead project managers in the end-to-end execution of projects, till project closure.
• Mentor and coach project managers and business analysts in the team.
• Support L1 and L2 teams to manage production applications owned by team.

Job Requirements

• Bachelor’s degree in Information Technology, Finance & Banking or commerce.
• Min. 10 years in the banking / FI environment with 8 years’ experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred.
• Good experience or subject matter expertise / knowledge in AML and KYC products and operations.
• Good experience with Asia Pacific banking regulations and rules.
• Good technical knowledge with experience in banking business process re-engineering and solution design.
• Good experience or understanding of solution architecture, design patterns and best practices in business-technology solutioning.
• Good experience in stakeholder management, including with C or C-1 suites.
• Strong cross-functional collaboration skills, relationship building skills and ability to achieve results with these stakeholders in a collaborative manner.
• Excellent communication skills and strong ability to steer / influence positive outcome effectively.
• Good experience managing external partners and vendors; able to lead cross-workstream(s) and off-shore vendor delivery team(s).
• Professional certification, such as ITIL/ITSM, PMP would be an advantage.
• Excellent communication, interpersonal and presentation skills.
• Work location: One@ChangiCity

Responsibilities:

1. Develop distributed artificial intelligence systems and deploy them on large-scale clusters or clouds.
2. Develop and optimize algorithm systems from specific scenarios and problems, and produce solutions applied to the scenarios.
3. Participate in the integration design and optimization of artificial intelligence technology and existing tools to improve product performance.
4. Write high-quality scientific papers and have the opportunity to serve as the first author of important papers.

Requirements:

1. Proficient in TensorFlow/PyTorch, Ray/DeepSpeed/NVIDIA Megatron, and familiar with the internal operating mechanisms of these systems.
2. Familiar with various optimization algorithms and model architectures, proficient in Python or C++ optimization algorithm libraries, including various classical algorithms and models based on gradients (BERT, GPT-3, Swin Transformer, ViT, MLP-Mixer).
3. Familiar with SaaS, architecture, compilers, networks, CUDA, and other related knowledge or have relevant project experience.
4. Strong programming and engineering implementation abilities. Those who have won programming competition awards or published high-quality papers will be given priority in recruitment.
5. Bachelor's degree or above from 211, 985, or overseas well-known universities, majoring in computer science, software engineering, electronic information, automation, mathematics, physics, or other artificial intelligence-related majors.

Position title: Sales Engineer
Location: Loyang Way
Working Days: Mon - Fri
Working hours: 830 a.m. to 530p.m.
Salary: $3,000 - $4,500 (depends on experience)

Position Overview:
We are seeking a motivated and experienced Sales Engineer to join our team. The Sales Engineer will play a critical role in driving sales and delivering technical solutions that meet our clients’ needs. This role requires a blend of technical expertise and sales acumen, as you will work closely with customers to understand their requirements, present tailored solutions, and support the sales process from inception through to implementation.

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up to date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Requirements

• Education: Bachelor’s degree in engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Experience: Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel:

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Job Summary

We are seeking a highly experienced Information Security Technical Program Manager to lead our ISO 27001:2022 certification initiative. The successful candidate will manage all aspects of the certification process, ensuring alignment with organizational objectives and industry standards.

Mandatory Skill-set

• 5+ years of experience in Project Management, with 3+ years directly managing ISO 27001 certification or similar standards;
• Strong knowledge of ISO 27001:2022 standards and requirements;
• Experience in developing and maintaining comprehensive project plans, including timelines and milestones;
• Experience in managing ISO 27001-related risks and conducting internal/external audits;
• Excellent communication and leadership skills with the ability to engage with cross-functional teams (Technology, Compliance, Legal, HR, Operations) and external auditors;

Desired Skill-set

• ISO 27001 Lead Implementer or Lead Auditor certification is highly preferred;
• PMP, CISSP, CISM, or similar certifications are a plus;

Responsibilities

• Lead the ISO 27001:2022 certification program from start to finish, developing project plans and tracking milestones to ensure alignment with organizational goals;
• Oversee the creation, implementation, and maintenance of policies, procedures, and documentation for ISO 27001 compliance;
• Collaborate with Technology, Compliance, Legal, HR, and other teams, acting as the primary contact for external auditors;
• Identify and mitigate risks to ensure compliance with ISO 27001 standards;
• Drive initiatives to enhance the organization’s security posture and stay updated on ISO 27001 changes;
• Develop training programs to increase ISO 27001 awareness across the organization;
• Provide regular updates on certification progress, risks, and the organization’s security posture.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

As a Senior Consultant with Allianz Consulting, you will be responsible for the delivery of business, transformation and strategic projects through stakeholder engagement, ensuring quality content outputs, and providing guidance to junior consultants. You will develop expertise on specific practice areas and may also support on business development opportunities.

Key Responsibilities

• Ensure high quality and timely project delivery through individual contribution (e.g., driving analysis, project management, developing recommendations) and the management of small project teams (e.g., delegation of tasks, mentoring of junior consultants).
• Manage the relationship with the client to ensure the meeting of expectations and allow for future business development opportunities.
• Develop knowledge in key topics and be recognized as a subject matter expert by organizational peers and leaders.
• Support the business development and contribute to the pitching process.

Key Requirements

• Bachelor’s or master’s degree.
• 3 to 7 years of experience in consulting, advisory, insurance, project management or business-related roles.
• Fluent in spoken and written English. Second language would be an advantage.
• Strong interpersonal skills – able to work well with both junior team members and senior organizational leaders.
• Robust analytical and problem-solving proficiency, including methodological & conceptualization skills, moderation and presentation.
• Passionate and self-driven with a knack for creativity and innovative thinking.
• International working experience or ability to navigate different working cultures.
• Functional expertise across the insurance value chain, IT delivery projects or enterprise risk management is a plus.

Allianz Consulting was established in 2004 as the internal consulting division of the Allianz Group. Our vision is to be the consulting partner of choice for Allianz Group core segments. Our motto: drive change, grow people, for Allianz. Our experienced consulting teams support all Allianz operating entities worldwide in planning and implementing their local key strategic projects.

D&I statement

We are proud to be an equal opportunity employer encouraging diversity in the working environment. We welcome all applications regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

Job Description

• Review, update and maintain Quality Management System procedures.
• Verify & ensure process documentation compliance; Work Instruction, Quality Inspection Plan, Date Sheet & Inspection Reports, etc.
• Lead & guide QC Inspectors in ensuring work compliance.
• Oversee in-process and outgoing quality inspections and work with internal team teams to resolve quality issues in daily manufacturing process.
• Responsive towards resolution of process non-conformance.
• Follow up customer complaints by communicating with internal teams for containment actions, root cause analysis, corrective and preventive actions.
• Managing documentation control system, as well as audits (Internal/external).
• Ensure Customer environmental survey and other relevant requests are completed in a timely and orderly manner.
• Support QA/QC activities, assisting in projects when required & providing additional support when necessary.
• Any other ad-hoc duties as assigned.

**Successful candidate will be provided on-the-job training

Job Requirement

• Minimum Diploma/Degree in Quality Management/Mechanical/Manufacturing Engineering/Chemistry/ Chemical Engineering or equivalent.
• Min 1 year related working experience in manufacturing settings.
• Min 1 year of experience in Quality / Supplier Quality in a manufacturing environment working in a ISO regulated environment.
• Knowledge in ISO 13485, ISO 9001 and ISO 14001.
• Team player with good working attitude.
• Able to start work immediately.
• Comfortable to work at East area, Changi South.
• Entry level are welcome to apply.

Information Technology Test Lead - Pasir Panjang, Up $7.6K

Duration: - 11 Months Contract

Monday to Thursday: 8:30AM to 6:00PM

Friday: 8:30AM to 5:30PM

Responsibilities:

• Establish quality assurance deliverables for stories in upcoming iterations/sprints, for functional and non-functional test areas
• Responsible for test strategy/plan, traceability matrix, test suite (test cases & scripts, test data) and test results analysis and reporting
• Work closely with development team to identify estimation of testing scope and timelines
• Confirm the validation and acceptance criteria with Business Analyst Team
• Responsible for creation, maintenance and conditioning of test data.
• Be an advocate for the role of testing within the SDLC and DevSecOps, be a champion for Quality
• Provide and maintain test documents which include test plan, test scripts (manual and/or automation), test summary report, defect logging and defect pattern analysis
• Managing the test team – assign tasks, set priorities and monitor progress of the test team.
• Provide guidance, support and training to team members as required.
• Review test artifact produced by team members and work with line division to onboard new AORs onto BGP.
• Other Admin/Operational support where required.

Requirements:

• Degree in Computer / Computer Science, Electronics and Computer Engineering, Information Technology or equivalent.
• Minimum least 5 years of quality assurance/testing experience
• Experience in Agile development and testing methodologies
• Testing certifications is an advantage (eg. CSTP, CTAL)
• Organised and meticulous in planning, managing and executing testing activities
• Ability to analyse test results and explain the findings and corrective actions required clearly and concisely.
• Team player who is proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing, communications, stakeholder engagement and presentation skills

https://sg.go.persolkelly.com/job/details/10642

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Our client is actively searching for a IT Project Manager to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Lead the planning and execution of project
• Manage project plan, schedule, budget and resources
• Manage project team, stakeholders, vendors and outsourcing contracts
• Monitor and report project status to the project steering committee, stakeholders and team
• Deliver project and system documentation according to the Project Development Methodology
• Form good user relations by cultivating trust and building good rapport with users
• Value-add by providing advice on best practices in using appropriate technology
• Review and improving work processes; facilitate and support users' change management process
• Influence alignment of changes with the overall organisation goals
• Conduct post implementation reviews to gather users' feedback
• Assist supervisor to review and QC team members' deliverables

The ideal candidate will need to have the following qualities and experience:

• Degree / Diploma in Computer Science or IT
• At least 8 years of relevant work experience, with a proven track record and minimum 5 years of hands-on experience as a project manager
• Extensive project leadership / management experience and proficient in project management methodology, techniques and tools
• Certification in Project Management (e.g. PMP, CITPM) preferred
• Experience in business process management (preferably in human resources, financial and procurement administration) will be advantageous
• Good knowledge of software development life cycles and structured project development methodology
• Excellent communication (oral and written), interpersonal, conflict management and negotiation skills
• Strong critical thinking and problem solving skills
• Ability to multi-task and take on concurrent projects

Job Description: We are seeking a highly motivated and talented Research Fellow to join our interdisciplinary research team. The successful candidate will conduct cutting-edge theoretical and computational research in the following areas:

Research Areas:

1. Electromagnetism and Plasmonics: Theory and computational modeling of electromagnetism in complex media, plasmonic systems, and metamaterials, with a particular focus on cavity quantum electrodynamics (QED) and interactions between light and matter at the nanoscale.
2. Inverse Design in Nanophotonics and Quantum Nanophotonics: Application of inverse design techniques to optimize and design novel photonic structures and devices, including metasurfaces, photonic crystals, and quantum nanophotonic systems.
3. Plasma and Magnetohydrodynamics (MHD) Modeling: Development and application of advanced plasma modeling tools, such as particle-in-cell (PIC) simulations and magnetohydrodynamics (MHD), to study their interaction with plasmonic or excitonic systems.
4. Novel Optoelectronic Effects: Investigation of new optoelectronic phenomena in low-dimensional materials (e.g., 2D materials, nanowires, and quantum dots) and time crystals, focusing on their potential applications in next-generation devices.
5. Non-Hermitian and Topological Photonics: Study of non-Hermitian systems and topological photonics, including the exploration of novel phenomena such as exceptional points, edge states, and robust modes in photonic systems.

Key Responsibilities:

• Develop and implement theoretical models to describe complex physical systems in the research areas mentioned above.
• Conduct large-scale numerical simulations to study the behavior of plasmonic, nanophotonic, and optoelectronic systems.
• Analyze and interpret simulation results, developing insights into novel physical phenomena.
• Collaborate closely with experimental researchers, providing theoretical guidance and feedback on ongoing experimental work.
• Publish research findings in high-impact, peer-reviewed journals.
• Present research results at internal seminars, conferences, and workshops.
• Contribute to the development of computational tools and code libraries for the group's research.

Qualifications and Skills:

• Required:
  • A Ph.D. in Physics, Applied Physics, Engineering, Applied Mathematics, or a closely related field.
  • Strong background in electromagnetism, quantum mechanics, solid-state physics, and material sciences.
  • Solid experience in computational physics, with proficiency in numerical simulation techniques such as finite-difference-time-domain (FDTD), finite-element method (FEM), particle-in-cell (PIC) simulations, and magnetohydrodynamics (MHD).
  • Ability to develop and modify simulation codes to model complex, multi-physics systems.
  • Strong analytical and problem-solving skills, with the ability to derive and solve equations analytically or numerically.
  • Excellent written and verbal communication skills, with a demonstrated ability to write high-quality research papers and present complex ideas clearly.

Preferred:

• A strong publication record in top-tier journals in related fields.
• Experience with advanced simulation software (e.g., COMSOL, Lumerical, CST, or similar platforms).
• Familiarity with machine learning or artificial intelligence techniques for inverse design and optimization in nanophotonics is a plus.
• Ability to work independently and as part of an interdisciplinary team.
• Demonstrated creativity and innovation in solving complex theoretical and computational problems.
• Experience in collaborative research with experimentalists or other research groups is highly desirable.

Eligibility:

• Ph.D. holders with a relevant background in theoretical/computational physics, engineering, or applied mathematics are encouraged to apply.

We are seeking a motivated and innovative Post-Doctoral Research Fellow to conduct cutting-edge research in AI safety. The candidate will focus on curating data, aligning AI models, identifying gaps between academic research and industry practices, and developing tools to govern AI behavior. The position also requires regular publication in top-tier AI conferences and journals. This role offers the opportunity to contribute to the development of responsible and safe AI systems while working at the forefront of AI research.

Key Responsibilities:

1) Data Curation and Management: Collect, clean, and organize datasets relevant to AI safety research. Ensure data quality and accessibility for model training and evaluation.

2) Model Alignment and Development: Align AI models with safety objectives, ethical guidelines, and societal norms. Design and evaluate methods to prevent unsafe or unintended AI behavior.

3) Gap Analysis: Identify gaps between current AI safety research and industry practices. Propose actionable solutions and frameworks to address these gaps.

4) User Interviews and Research: Conduct interviews and surveys with stakeholders (users, developers, policymakers) to understand real-world challenges in AI safety. Integrate findings into research and tool development.

5) Tool Development: Develop practical tools, frameworks, or methodologies to govern and evaluate AI behavior. Prototype solutions that enhance AI interpretability, robustness, and compliance with ethical guidelines.

6) Research and Publication: Conduct high-quality, novel research in AI safety. Publish findings regularly in top-tier AI conferences and journals (e.g., NeurIPS, ICML, ICLR, AAAI, ACL).

Qualifications:

• Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Demonstrated research experience in AI safety, ethical AI, alignment, or related areas.
• Strong programming skills in Python and experience with AI/ML frameworks (e.g., TensorFlow, PyTorch).
• Proven experience with data curation, analysis, and cleaning.
• Track record of publications in top AI/ML conferences and journals.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience in user research, including conducting interviews and surveys.
• Familiarity with fairness, robustness, and interpretability in AI.
• Knowledge of industry trends and challenges in deploying safe AI systems.
• Ability to collaborate across interdisciplinary teams and with external stakeholders.

Roles & Responsibilities:

We are seeking a motivated and adaptable Digital Marketing Executive who can create impactful campaigns, drive measurable results, and contribute to our brand's growth in the finance sector. While direct experience in all areas is not mandatory, a proactive approach to learning and applying new skills is essential.

Key Responsibilities:

Content Development:

• Write high-quality, persuasive copy for email campaigns, blog posts, social media, and advertisements tailored to the finance audience.
• Ensure all content aligns with the brand’s voice and key messaging while incorporating SEO best practices.

Campaign Management:

• Assist in planning and executing campaigns across platforms like YouTube, email, and social media.
• Collaborate with senior team members to develop innovative strategies and optimize performance.
• Digital Advertising & Analytics:
• Support the management and optimization of advertising campaigns across Google Ads, Facebook, TikTok, and YouTube.
• Use analytics tools to track campaign performance and contribute to data-driven improvements.

SEO and Social Media:

• Learn and implement SEO strategies to enhance content visibility.
• Manage and grow social media platforms through engaging content and audience interactions.

Budget Awareness:

• Work within assigned budgets and ensure efficient allocation of resources under the guidance of the team lead.
• Market Research & Innovation:
• Conduct research on market trends and competitor strategies to inform campaign planning.
• Stay updated on industry developments, particularly in digital marketing and the finance sector.

Qualifications:

• A Bachelor’s degree in Digital Marketing, Communications, or a related field.
• Experience and Skills:
• 2-3 years of experience in digital marketing or related roles.
• Strong writing skills with the ability to create engaging and effective content.
• Basic understanding of digital platforms like Google Ads, Facebook Ads, and YouTube (training will be provided if needed).
• Analytical mindset with a willingness to learn and use tools like Google Analytics and YouTube Analytics.
• Familiarity with financial markets, trading, or stocks is a plus but not required.
• Eagerness to grow within the finance industry and willingness to adapt to new challenges.
• Preferred but Not Required:
• Experience in YouTube campaign creation or video content strategy.
• Exposure to the finance industry or knowledge of financial products.

• 4 Days Remote, 1 Day WFO
• Great Learning Opportunities
• Startup Perks

About audax

audax means courage. To have the courage to change the banking scene, eliminating constraints caused by existing legacy infrastructure. Our mission is to empower banks and financial institutions to scale and modernise at speed, reaching new customers without breaking the bank.

We began our journey supplying services to and powering Standard Chartered’s white-label plug and play Banking-as-a-Service (BaaS) solution, Standard Chartered nexus, through our technology capabilities. At audax, we seek go-getters who are hungry for growth and can bring fresh perspectives.

Website

https://www.audax.io

What you will be doing:

The Senior Associate, HR Business Partner will be responsible for collaborating with business leaders and the HRBP Team to drive organizational effectiveness through tailored HR strategies and processes. You will work to design HR development frameworks that will enable high-performance work cultures, leadership development, change management, and employee engagement.

Responsibilities:

Organisational Development

• Performance Management – Own and manage the approach, development and process of audax Performance Management. This includes and is not limited to designing, refining and deploying the mid and annual Audax Review Cycle.
• Employee Engagement – You will be the champion for driving audax employee engagement activities across our 8 engagement pillars. You will design approach and lead the project plan for each year. This includes managing companywide communication activities (All Hands), audax HR Intranet, and the development and driving of year-round engagement activities which covers development, CSR, social, and more.
• Pulse Survey – You will lead the design, roll-out and perform the analysis/ presentation for the annual Employee Pulse Survey. This survey aims to get a “health check” of the organisation and ensuring our implementations for areas of improvements identified are successful.

Employer Branding and Early Careers

• You will be the champion of ensuring the audax brand strengthen amongst employee and job seekers.
• You will also be the lead for all Internship and Early Career Programmes which are essential for audax as we focused on building a pipeline of early career talents for our growing organisation.

Benefits Management

• You will lead and manage audax’s benefits implementation for our staff, which includes (i) reviewing and onboarding of corporate insurance, (ii) reviewing and implementing audax leave schedule in accordance with statutory changes and industry norms, and (iii) proposing and implementing of other programmes which are deemed beneficial to staff from a health and wellness positioning.

Organisational Excellence

• Process and documentation management – You will work with the HR and Compliance team to ensure our HR repository of policies and standards are accurate and updated.
• ISO – You will work with the COO in driving ISO activities within audax. This includes project planning and leading for each ISO certification achievement.

HRBP Support

• You will be part of the HRBP team that support businesses with HR advisory across employee life cycle matters.
• You will also be working closely with the HRBP team for support on onboarding, offboarding matters relating to performance/ learnings domains.

What you need to be successful in this role:

• 5 years of experience in HR, preferably in areas of Organisational Development and Business Partnering.
• Experienced working in a startup, hyper growth organisation is preferred.
• Has the agility and flexibility mindset to adapt to business changes.
• Ability to work independently and as part of a bigger team (cross functions) to achieve business goals.
• Strong analytical and problem-solving skills, with a focus on driving results that are aligned with business strategies and goals.
• Excellent communication, negotiation, and relationship-building skills.
• Proficient in presentation skills (written, verbal) and proficient in other MS office tools – Excel, Words.
• Demonstrates rigor, discipline, and structure in all customer engagements and internal governance.
• Deep understanding of banks and the challenges they face, including technology, regulatory, and commercial issues.
• Passionate about Financial Services and Technology.
• Bachelor’s Degree.

About the Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The Internal Security Risk Management & Governance team is responsible for managing and mitigating information security risks posed within the organisation. To ensure that the company's risk management and governance strategies are up to date and aligned across the organisation, this team is responsible for working with stakeholders from cross-functional teams to perform regular risk assessments, designing and implementing risk mitigation controls. This team is also responsible for managing the optimization, operation, training, and data analysis of the internal threat platform and UEBA (User and Entity Behavior Analytics) and DLP (Data Loss Prevention) platforms within the company.

Responsibilities

- Develop and maintain the organization's insider risk security governance framework, including risk scenario mapping to controls, policies, procedures, and standards that align with industry best practices and regulatory requirements. Such framework must be sufficiently detailed to allow ease of execution with clarity in roles and responsibility amongst stakeholders.

- Communicate the insider threat governance framework to key stakeholders and build effective collaboration models with stakeholders with clear roles and responsibilities, transparent tracking of metrics and seamless management reporting.

- Conduct regular security risk assessments to identify risk trends, vulnerabilities and alert patterns, and work with relevant departments to develop mitigation and remediation strategies.

- Monitor and report on the effectiveness of security controls and the status of security risks to senior management. Communicate risk assessment and trend analysis findings, risks and gaps to both technical and non-technical program stakeholders.

- Coordinate with IT and business units to ensure insider threat security measures are integrated into technology projects and business processes.

- Identify and garner the support of internal and external stakeholders to collaborate on driving change, including risk remediation and leading parties involved to meet risk remediation objectives.

- Translate business and technology requirements into relevant insider threat rules for operational teams to implement

- Stay abreast of the latest security trends, threats, and technologies to continuously improve the organization's insider threat security posture.

- Conduct analysis of large complex datasets involving insider risks, track metrics and identify gaps and vulnerabilities

- Understanding emerging insider risks to build and improve proactive threat detection.

Minimum Qualifications

1. Bachelor's degree or above, with a preference for majors in Information Security, Computer Science, Information Technology, privacy, risk or a related field. Professional certifications such as CISSP, CISM, CRISC, or CGEIT are highly desirable.

2. Minimum of 5 years of work experience, with a preference for experience in DLP (Data Loss Prevention), UEBA (User and Entity Behavior Analytics), or security platforms-related work.

3. Experience with security risk assessment methodologies and tools.

4. Skilled in creating and maintaining risk registers, developing risk treatment plans, and effectively communicating risk posture to stakeholders at all levels of the organization.

5. Self-driven and results-oriented, enjoys challenging tasks, demonstrates enthusiasm for work, and can handle job pressures.

6. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

7. Proven ability to manage and prioritize multiple projects and tasks.

Preferred Qualifications

- Hands on in-house experience with designing, implementation and operation of commercial or in-house UBA/UEBA solutions (e.g., Splunk, Exabeam) are highly desirable

- Experience with threat modeling methodologies (e.g., STRIDE, PASTA) to analyze and assess security threats within software applications, systems, and networks.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology, and empowering the community behind them, their potential is limitless. When that happens, weʼre not only helping small businesses, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As the Marketing Technology Manager for Customer Engagement, you and your team will play a crucial role in accelerating the growth and maturity of Xeroʼs marketing and customer comms platforms globally.

Whilst reporting to the Head of Marketing Automation, youʼll also operate as part of the wider global Martech community of practice within the Marketing org.

As a strong product and marketing leader, youʼll balance strategy and vision while providing clarity and overseeing tactical execution, platform roadmaps and operational efficiencies leveraging your depth of technical platform knowledge and martech industry best practice.

Human-Centred & Leadership Qualities:

● Drive innovation within our comm platforms, ensuring our MarTech stack (Segment, Salesforce Marketing Cloud, Qualtrics & Intercom) is set up for multi-horizon growth and success.

● Lead the development of requirements for key initiatives, ensuring that we are investing in features and capabilities that support both the business strategy and user requirements.

● Effectively collaborate with senior stakeholders to ensure alignment around prioritisation and sequencing, and business dependencies are clearly defined and understood.

● Spark and surface new ideas for optimizing our MarTech platforms and ecosystems within Xero.

● Provide guidance and advice to your team and also colleagues across Xero, on the tooling and use of platforms to maximise ROI and ensure effectiveness

● Engage with internal and external consultants, leads and specialists as needed to accelerate priority initiatives and support the delivery of the Customer Engagement strategy.

● Drive best implementation practices within each platform that scale and support our future vision through effective team leadership and also individual contribution.

Data driven:

● Work in collaboration with Technology and Data teams to make data more accessible within Segment, Salesforce Marketing Cloud, Qualtrics (directly), and indirectly Intercom, for effective activation.

● Rationalize and streamline data processes to increase up-time and decrease the need for third party support.

● Manage the data governance and data policy within the CDP (Segment), working alongside our Legal and Security team

● Drive initiatives to improve the quality of reporting available, ensuring optimum set-up, processes and practices to enable marketing to demonstrate and report contribution/ROI for campaigns and key activities.

● Work with the related data teams to deliver the data marketing strategy for trigger-based automation within the platform.

CDP and audience expertise:

● Guide and orchestrate cross functional teams to deliver a Customer Data Platform roadmap, including marketing use cases, creation of core audiences, mapping of cross-channel experiences, data requirements and segmentation rules.

● Work collaboratively with Dotcom, Digital Media, Regional Marketing, Product Marketing, Product Onboarding and Customer Success teams to support the development of CDP business use cases, activation and maintenance of target audiences across acquisition and/or retention marketing channels.

● Ideate and translate marketing use cases and business requirements into a CDP data sets, schemas and platform configurations to deliver business outcomes

● Drive the continual maintenance and improvement of audience data quality and technology usage.

● Identify new opportunities and activation destinations from CDP and manage/monitor existing activation destinations.

Success looks like

● Development of a multi-horizon Customer Engagement team martech vision and defined sequence / roadmap

● Effective planning, management and execution of multiple platform product roadmaps

● Maintaining a complex orchestration schedule and managing dependencies across resources.

● Management of multiple large scale projects and teams simultaneously

● Strong working relationships with stakeholders and peer teams

● Contribution to building and maintaining an inspiring team culture and innovative environment

What youʼll bring with you

Critical competencies

● Live and breathe high performance with a commitment to transparency and direct feedback – while being a collaborative team player

● Self-motivated and achievement oriented with excellent project management skills

● Creative and innovative thought leader who is not afraid to take risks to improve the customer experience, platform usability and scale

● Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution

● Excellent written and verbal communication, with the ability to communicate effectively with senior management, including C-level as required

● Ability to explain complex concepts and train/mentor others from within & outside of your immediate team

● Strong technical skills within MarTech systems to help unlock capabilities and drive innovation

● Understands data process and flows between systems and outbound signals to other platforms

Experience

● Leading and managing marketing technology platforms and integrations

● Managing Projects and Products

● Applying Data Governance and Data Privacy regulations, data management and transformation, ETL, and data modeling in practice

● Applying data management and complex data relationships, data execution and usage for campaigns, reporting etc.

● Applying human-centred design, service design or design thinking

EA Personnel R1985185

EA Licence 15C7529

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology, and empowering the community behind them, their potential is limitless. When that happens, weʼre not only helping small businesses, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As the Marketing Technology Manager for Customer Engagement, you and your team will play a crucial role in accelerating the growth and maturity of Xeroʼs marketing and customer comms platforms globally.

Whilst reporting to the Head of Marketing Automation, youʼll also operate as part of the wider global Martech community of practice within the Marketing org.

As a strong product and marketing leader, youʼll balance strategy and vision while providing clarity and overseeing tactical execution, platform roadmaps and operational efficiencies leveraging your depth of technical platform knowledge and martech industry best practice.

Human-Centred & Leadership Qualities:

●Drive innovation within our comm platforms, ensuring our MarTech stack (Segment, Salesforce Marketing Cloud, Qualtrics & Intercom) is set up for multi-horizon growth and success.

●Lead the development of requirements for key initiatives, ensuring that we are investing in features and capabilities that support both the business strategy and user requirements.

●Effectively collaborate with senior stakeholders to ensure alignment around prioritisation and sequencing, and business dependencies are clearly defined and understood.

●Spark and surface new ideas for optimizing our MarTech platforms and ecosystems within Xero.

●Provide guidance and advice to your team and also colleagues across Xero, on the tooling and use of platforms to maximise ROI and ensure effectiveness

●Engage with internal and external consultants, leads and specialists as needed to accelerate priority initiatives and support the delivery of the Customer Engagement strategy.

●Drive best implementation practices within each platform that scale and support our future vision through effective team leadership and also individual contribution.

Data driven:

●Work in collaboration with Technology and Data teams to make data more accessible within Segment, Salesforce Marketing Cloud, Qualtrics (directly), and indirectly Intercom, for effective activation.

●Rationalize and streamline data processes to increase up-time and decrease the need for third party support.

●Manage the data governance and data policy within the CDP (Segment), working alongside our Legal and Security team

●Drive initiatives to improve the quality of reporting available, ensuring optimum set-up, processes and practices to enable marketing to demonstrate and report contribution/ROI for campaigns and key activities.

●Work with the related data teams to deliver the data marketing strategy for trigger-based automation within the platform.

CDP and audience expertise:

●Guide and orchestrate cross functional teams to deliver a Customer Data Platform roadmap, including marketing use cases, creation of core audiences, mapping of cross-channel experiences, data requirements and segmentation rules.

●Work collaboratively with Dotcom, Digital Media, Regional Marketing, Product Marketing, Product Onboarding and Customer Success teams to support the development of CDP business use cases, activation and maintenance of target audiences across acquisition and/or retention marketing channels.

●Ideate and translate marketing use cases and business requirements into a CDP data sets, schemas and platform configurations to deliver business outcomes

●Drive the continual maintenance and improvement of audience data quality and technology usage.

●Identify new opportunities and activation destinations from CDP and manage/monitor existing activation destinations.

Success looks like

●Development of a multi-horizon Customer Engagement team martech vision and defined sequence / roadmap

●Effective planning, management and execution of multiple platform product roadmaps

●Maintaining a complex orchestration schedule and managing dependencies across resources.

●Management of multiple large scale projects and teams simultaneously

●Strong working relationships with stakeholders and peer teams

●Contribution to building and maintaining an inspiring team culture and innovative environment

What youʼll bring with you

Critical competencies

●Live and breathe high performance with a commitment to transparency and direct feedback – while being a collaborative team player

●Self-motivated and achievement oriented with excellent project management skills

●Creative and innovative thought leader who is not afraid to take risks to improve the customer experience, platform usability and scale

●Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution

●Excellent written and verbal communication, with the ability to communicate effectively with senior management, including C-level as required

●Ability to explain complex concepts and train/mentor others from within & outside of your immediate team

●Strong technical skills within MarTech systems to help unlock capabilities and drive innovation

●Understands data process and flows between systems and outbound signals to other platforms

Experience

●Leading and managing marketing technology platforms and integrations

●Managing Projects and Products

●Applying Data Governance and Data Privacy regulations, data management and transformation, ETL, and data modeling in practice

●Applying data management and complex data relationships, data execution and usage for campaigns, reporting etc.

●Applying human-centred design, service design or design thinking

EA Personnel R22106118

EA Licence 15C7529