Roles & Responsibilities:

We are seeking a motivated and adaptable Digital Marketing Executive who can create impactful campaigns, drive measurable results, and contribute to our brand's growth in the finance sector. While direct experience in all areas is not mandatory, a proactive approach to learning and applying new skills is essential.

Key Responsibilities:

Content Development:

• Write high-quality, persuasive copy for email campaigns, blog posts, social media, and advertisements tailored to the finance audience.
• Ensure all content aligns with the brand’s voice and key messaging while incorporating SEO best practices.

Campaign Management:

• Assist in planning and executing campaigns across platforms like YouTube, email, and social media.
• Collaborate with senior team members to develop innovative strategies and optimize performance.
• Digital Advertising & Analytics:
• Support the management and optimization of advertising campaigns across Google Ads, Facebook, TikTok, and YouTube.
• Use analytics tools to track campaign performance and contribute to data-driven improvements.

SEO and Social Media:

• Learn and implement SEO strategies to enhance content visibility.
• Manage and grow social media platforms through engaging content and audience interactions.

Budget Awareness:

• Work within assigned budgets and ensure efficient allocation of resources under the guidance of the team lead.
• Market Research & Innovation:
• Conduct research on market trends and competitor strategies to inform campaign planning.
• Stay updated on industry developments, particularly in digital marketing and the finance sector.

Qualifications:

• A Bachelor’s degree in Digital Marketing, Communications, or a related field.
• Experience and Skills:
• 2-3 years of experience in digital marketing or related roles.
• Strong writing skills with the ability to create engaging and effective content.
• Basic understanding of digital platforms like Google Ads, Facebook Ads, and YouTube (training will be provided if needed).
• Analytical mindset with a willingness to learn and use tools like Google Analytics and YouTube Analytics.
• Familiarity with financial markets, trading, or stocks is a plus but not required.
• Eagerness to grow within the finance industry and willingness to adapt to new challenges.
• Preferred but Not Required:
• Experience in YouTube campaign creation or video content strategy.
• Exposure to the finance industry or knowledge of financial products.

Job Description:

We are seeking a passionate and experienced Swap Product Manager to lead the planning, design, and iteration of our on-chain trading products. You will deeply understand user needs, drive product innovation, and collaborate closely with cross-functional teams to ensure the successful launch and continuous optimization of our products.

Responsibilities:

• Product Planning and Design: Lead the overall planning and feature design of the Swap business line, develop a detailed product roadmap and iteration plan.
• Requirements Analysis and Management: Conduct in-depth research on market trends, user behavior, and competitive landscape, identify user pain points, and translate them into specific product requirements.
• Cross-functional Collaboration: Coordinate with development, design, testing, operations, and other teams to ensure timely and high-quality product delivery, and drive continuous optimization after product launch.
• Market Research and Competitive Analysis: Continuously monitor Web3 and DeFi market trends, conduct regular competitive analysis, and provide data support for product optimization.
• User Experience Optimization: Improve trading experience and performance, optimize trading paths, reduce gas fees, and increase transaction success rates.
• Compliance and Security Management: Collaborate with legal and security teams to ensure product compliance with relevant laws and regulations, and guarantee the security of smart contracts and on-chain interactions.
• Data-Driven Decision Making: Continuously optimize products based on data analysis and user feedback to improve user activity and trading volume.

Requirements:

• BBachelor's degree or above, 10 years product experience, including 3+ years of experience in blockchain-related products, prior experience in Swap or Web 3 trading platform product design is preferred.
• Deep understanding of blockchain, DeFi, DEX, and other fields, familiar with AMM, limit orders, liquidity pools, and other mechanisms.
• Familiar with common data analysis tools and methods, and have the ability to make data-driven product decisions.
• Excellent communication, organization, and cross-team collaboration skills, able to efficiently drive project execution.
• Strong interest and learning ability in the Web3 field, paying attention to the latest industry trends and technological developments.
• In-depth research and use of related products, and optimize the experience from the user's perspective.
• Proficient in chinese in order to alias Mandarin speaking colleagues and customers.

Plus:

• Proficiency in English reading and writing.
• Experience in international product promotion and understanding of user needs in multiple regional markets.

Location: Remote or on-site work is supported, to be discussed.

Compensation: Competitive salary and token incentives, negotiable.

Leading AI quant fund are looking to hire a machine learning quant researcher onto their systematic team.

Role:

• Conduct quantitative research with PM and other AI quants to develop and back-test different machine learning and statistical models, as well as productionize such models.
• Combine sound financial insights and machine learning techniques to explore, analyze, and harness a large variety of datasets.
• Use a rigorous scientific method to develop sophisticated trading models and shape our insights into how the markets will behave.
• Apply machine learning to a vast array of datasets
• Focuses on Regression and Classification
• Focuses on Ensembles
• Understanding confidence interval, probability inference and causal inferences

Requirements:

• Masters/PhD degree in Mathematics, Physics, Financial Engineering, Computer Science, Statistics with specialization in Machine Learning
• Experience working with large datasets and machine learning techniques
• Experience in one or more of deep learning, reinforcement learning, non-convex optimization, Bayesian non-parametrics, NLP or approximate inference.
• Publications at top conferences such as NeurIPS, ICML, ICLR etc. is highly desirable.
• Experience in a high-performance language (ideally C++, or similar languages)
• Outstanding performance in any quantitative field or contest (Kaggle, hackathons, Olympiads, academic contests etc.).
• Experience implementing machine learning algorithms in industry.
• Open to ML quants who are already working within finance or ML quants within tech who are interested to move to finance.
• Trading Background is not a pre-requisite for the above role.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at XT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

1. Conducting market research to identify new trends, opportunities, and potential areas for business growth. Analyzing market data to understand customer needs, preferences, and competitor strategies.
2. Generating leads through various channels such as cold calling, networking, referrals, and online research. Identifying and targeting potential clients or partners that align with the company's goals and offerings.
3. Building and maintaining strong relationships with existing clients, understanding their needs, and providing personalized solutions to enhance customer satisfaction and retention.
4. Creating compelling proposals, presentations, and pitches to showcase the company's products or services to potential clients. Customizing proposals based on client requirements and feedback.

• Develop and implement comprehensive marketing strategies aligned with business goals.
• Analyze market trends and competitor activities to identify opportunities.
• Ensure consistent brand messaging across all channels.
• Oversee brand positioning and development of brand guidelines.
• Manage and mentor the marketing team, fostering a collaborative environment.
• Coordinate cross-functional teams to ensure cohesive marketing efforts.
• Monitor campaign performance and adjust strategies as needed.
• Develop and manage the marketing budget, ensuring effective allocation of resources.
• Track ROI for various marketing initiatives and adjust as necessary.
• Conduct research to understand customer needs and preferences.
• Utilize data analytics to inform marketing decisions and strategies.
• Build relationships with external partners, vendors, and stakeholders.
• Represent the company at industry events and conferences.
• Provide regular reports on marketing performance to senior management.
• Use analytics tools to measure and report on the effectiveness of marketing strategies.

Responsibilities:

1. Develop distributed artificial intelligence systems and deploy them on large-scale clusters or clouds.
2. Develop and optimize algorithm systems from specific scenarios and problems, and produce solutions applied to the scenarios.
3. Participate in the integration design and optimization of artificial intelligence technology and existing tools to improve product performance.
4. Write high-quality scientific papers and have the opportunity to serve as the first author of important papers.

Requirements:

1. Proficient in TensorFlow/PyTorch, Ray/DeepSpeed/NVIDIA Megatron, and familiar with the internal operating mechanisms of these systems.
2. Familiar with various optimization algorithms and model architectures, proficient in Python or C++ optimization algorithm libraries, including various classical algorithms and models based on gradients (BERT, GPT-3, Swin Transformer, ViT, MLP-Mixer).
3. Familiar with SaaS, architecture, compilers, networks, CUDA, and other related knowledge or have relevant project experience.
4. Strong programming and engineering implementation abilities. Those who have won programming competition awards or published high-quality papers will be given priority in recruitment.
5. Bachelor's degree or above from 211, 985, or overseas well-known universities, majoring in computer science, software engineering, electronic information, automation, mathematics, physics, or other artificial intelligence-related majors.

Job Overview:

Responsible for the financial management of the exchange's fiat operations, including but not limited to cash inflow and outflow management, financial reporting, risk control, and compliance management. Ensure the financial health and compliant operation of fiat business.

Responsibilities:

• Fund Management:
  Responsible for the receipt, settlement, and reconciliation of fiat funds.
  Establish a sound fund management system to ensure the safety and efficient operation of funds.
  Monitor fund flow and identify anomalies in a timely manner and take appropriate measures.
• Financial Reporting:
  Responsible for preparing financial statements for fiat business and conducting analysis and interpretation.
  Participate in budget preparation and execution, control costs, and improve the efficiency of fund use.
• Risk Control:
  Identify and assess the financial risks of fiat business and develop corresponding risk mitigation measures.
  Establish a sound internal control system to prevent financial risks.
• Compliance Management:
  Ensure the compliant operation of fiat business and comply with relevant laws, regulations, and regulatory requirements.
  Cooperate with regulatory inspections and audits.
• Others:
  Participate in the planning and implementation of fiat business-related projects.
  Responsible for the daily financial management of the department.

Requirements:

• Bachelor's degree or above in finance, accounting, or a related field.
• 5+ years of financial management experience, with a good understanding of the financial operations of exchanges or the financial industry.
• Proficient in financial software and office software, with strong financial analysis skills.
• Familiar with relevant laws and regulations, with a strong sense of compliance.
• Strong communication, coordination, and teamwork skills.
• Proficient in chinese in order to alias Mandarin speaking colleagues and customers.

VMware Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a VMware Engineer to install, configure and manage the VMware private cloud computing platform.

Responsibilities:
- Install new components into production environment
- Make configuration amendments into the existing production plant
- Suggest amendments in the current installation procedures
- Drive capacity expansion of existing production plant
- Migration of virtual environment from source to destination and technology refresh of legacy virtual hosting platform(s).

Requirements:
- Working experience in implementing virtualization.
- Understanding of cloud, server, storage, and virtualization architecture design.
- Familiar with either Windows and/or UNIX flavored servers.

Additional Information:
- Location: HarbourFront
- Working hours: Monday to Friday, 9 am to 6 pm.
- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.
- 12-month renewable contract with 2 months' notice period.

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

1. Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring that the team delivers value.

2. Project Leadership: Overseeing project execution, ensuring that it stays on track, meets deadlines, and adheres to the DTAS’s quality standards.

3. Project Team Management: Leading a team of consultants during project execution, providing guidance, mentorship, and support during project execution.

4. Problem Solving: Collaborating with clients and team members to identify key issues, provide recommendations, and design and implement solutions.

5. Communication: Proficiency in English is required, Effectively communicating findings, recommendations, and project status to clients and stakeholders through presentations and reports.

6. Business Development: Identifying opportunities for follow-up work or new projects with existing clients and contributing to proposals for new engagements.

7. Strategic Insight: Leveraging PTC solutions/industry knowledge/analytical skills to provide insights and recommendations that drive client success.

Requirements:

• Bachelor Degree holder or above
• 5 years or above PLM (Product Lifecycle Management) project service delivery management and service business development exp.
• Fluent in English, if can speak Thai would be a great plus.

As a Senior Backend Engineer specializing, you will be responsible for designing, developing, and maintaining backend systems that support the integration and optimization of AI models & LLM in trading applications. You will work closely with the AI engineering team to integrate various machine learning models and algorithms into the backend systems to address business needs, ensuring high availability and low latency.

Key Responsibilities:

• Design, develop, and maintain backend systems and services that support AI models, ensuring high availability and low latency
• Integrate machine learning models and algorithms into backend systems for recommendation systems, predictive analytics, and other business applications
• Collaborate with frontend engineer, AI engineer and other stakeholders to identify business problems and design backend solutions
• Develop efficient APIs, ensuring high standards of performance, reliability, and security
• Write comprehensive tests for all developed features to maintain software quality and reliability
• Document system design and API specifications to foster collaboration and transparency

Qualification & Skills:

• 4+ years of professional experience as Backend Engineer
• Proficiency in Python/ Typescript
• Strong understanding of database systems, including both SQL and NoSQL, and web development frameworks
• Solid experience in complex system design or architecture building.
• Familiarity with API design principles and best practices.
• Familiarity with caching mechanisms and cache invalidation strategies.
• Experience with cloud infrastructure, preferably AWS or GCP.
• Strong problem-solving, communication, and interpersonal skills.
• Passionate about AI/ML, with a keen interest in LLM technology.

We offer a competitive salary that is commensurate with the experience of the successful candidate

Job Responsibilities:

• Provide support to the Information Management/Digital Engineering Team on data management for the project
• Review the Digital Engineering requirements for the data class library received from the client
• Identify the data originator for each attribute
• Prepare the discipline-wise template
• Initiate requests to buy-in the data from respective sources
• Update the discipline-wise template
• Transfer information to 2D/3D Administrators to populate in the CAE tool
• Record changes with respect to revisions received for the data attributes

Job Requirements:

• Degree in any Engineering discipline with no experience required
• Knowledge and exposure to computer science would be an added advantage

IT Executive

Responsibilities:

1. Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).

2. Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3. Documentation of all the IT assets, user information, VOIP lines, data lines and software licenses and maintenance.

4. Protect data, software, and hardware by coordinating, planning and implementing network security measure.

5. Troubleshoot, diagnose and resolve hardware, software and network problems.

6. Managing of IT assets and assists in decision making on acquiring IT assets.

7. Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

8. Office 365 maintenance – creating email IDs / Teams for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

9. Assists with the implementation of any new system and technology that will improve work processes and member experience.

10. Work with all stakeholders to identify and provide responsive support on IT requirements

11. Monitor the office network and firewall within a secure environment for enhanced protection.(DHCP, Firewall policy, Access point, Vlan)

12. Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition

13. Regular update antivirus-related tools and window-related system patches.

14. Domain maintenance

Others:

1. Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business

2. Ready to be on-call and provide site support when needed

Requirements:

1. Min. Diploma in Information Technology or its equivalent;

2. 3-5-years exposure in desktop/Helpdesk support;

3. Excellent in hardware, software, network, and server troubleshooting;

4. Ability to work in a fast-paced environment;

5. Bilingual in English and Mandarin (Write and Read)

6. Good communication and interpersonal skills;

7. Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

8. Strong in business operation support

We are looking for a trusted advisor and technical expert, guiding organizations through their ServiceNow journey. Leverage your in-depth knowledge of the platform to design, implement, and optimize ServiceNow solutions tailored to address specific business needs.

Job Description

• Configure the ServiceNow platform to meet the organization's ITOM requirements.
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes.
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally
• Discover devices and applications across various network segments to ensure data quality of CMDB.
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services.
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation.
• Conduct requirements analysis for development of new features, components and enhancements to existing components.
• Conduct or participate in design discussions, design/code walkthrough meetings.
• Design, develop, review, test, deploy and support out of the box solutions in the platform.
• Ensure compliance to customers security best practices and coding standards.
• Ensure compliance to customers reference architecture and requirement/design artefacts.
• Ensure compliance to customers development and release methodologies (CM/CI/CD).
• Navigate and adapt to various environments providing support for and working closely with customers.
• Contribute to production work including deployments and incident and problem management.
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.
• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.
• Stay informed about industry best practices and evolving regulatory requirements.
• Propose and implement improvements to ITOM processes and ServiceNow configurations

Requirements

• Bachelors degree in an IT related discipline
• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Proven experience as a ServiceNow Developer with at least 5 years software development experience and can demonstrate strong development skills in the areas of ITSM/ITOM.
• Experience in setting up and managing out of the box applications.
• Proven experience of ServiceNow system administration.
• Ability to demonstrate experience with determining the best possible solution.
• Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting swarming and peer programming.
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries.
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels.
• Experience in Observability a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Job Summary

We are seeking a talented and detail-oriented Mid to Senior Level Metadata Analyst to support the implementation of an Enterprise Data Catalogue and ensure effective discovery and management of data assets. The successful candidate will play a critical role in driving metadata collection, quality control, and governance to support the organization's data governance and compliance roadmaps.

Key Responsibilities

• Perform metadata lifecycle activities, including collection, validation, quality control, and governance.
• Thoroughly review metadata to ensure accuracy, consistency, and completeness based on stakeholder inputs and governance guidelines.
• Collaborate with stakeholders in financial institutions to onboard them into the organization's data governance and compliance frameworks.
• Analyze metadata challenges, identify root causes, and propose actionable solutions to address issues.
• Support the development and management of the Enterprise Data Catalogue to enable efficient data discovery and asset management.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to perform metadata-related activities across the metadata lifecycle.
• Strong analytical skills with the ability to interpret and recommend accurate metadata.
• Proven experience in engaging stakeholders to align with data governance and compliance strategies.
• Excellent problem-solving skills, with a structured approach to resolving metadata-related challenges.

Advantageous:

• Advanced proficiency in Microsoft Excel, including pivot tables, advanced formulas, filtering, sorting, and matching techniques.
• Hands-on experience with data governance tools such as Precisely, Collibra, Informatica, or similar platforms.
• Prior experience in metadata management within the financial services industry.
• Understanding of financial and investment processes, terminologies, and organizational structures (e.g., public and private markets, risk, operations).
• Familiarity with diverse types of financial data, including risk data, transaction data, portfolio data, and market data.

We are looking for a passionate and results-oriented IT Service Management (ITSM) consultant with 5 years of experience in designing, implementing, and optimizing ServiceNow solutions for improved IT service delivery. Proven ability to collaborate with clients to understand their needs and translate them into customized ServiceNow configurations. Expertise in ITSM methodologies (ITIL) and a strong track record of achieving successful project outcomes.

Job Description

• Analyze client's current ITSM processes and challenges to recommend the most suitable ServiceNow modules (ITSM, ITOM, CSM).
• Run design workshops to help business analyst gather stories.
• Design workflows and configure the ServiceNow platform to automate tasks and streamline service delivery.
• Develop and deliver training programs to ensure users can effectively utilize the new ServiceNow system.
• Provide ongoing support, monitor system performance, and collaborate with clients to optimize their ServiceNow environment based on usage data.
• Supports the defect and enhancement processes with the Product/Process Owner, including validation and prioritization of defects and enhancements.
• Assists with UAT execution if appropriate.
• Supports process walk-through for training development.

Requirements

• Bachelor Degree in IT related discipline
• Minimum of 5 years experience of ServiceNow and/or Servicedesk implementation
• In-depth knowledge of ServiceNow as foundation. Should be well-versed in core ServiceNow modules (ITSM, ITOM, CSM) and their functionalities. Understanding of integrations with other systems is a plus.
• Familiarity with established ITSM frameworks like ITIL (v4/v3) is essential. Being able to translate these frameworks into practical ServiceNow configurations is key.
• A strong understanding of core IT service management processes like incident, problem, change, and service request management is crucial.
• Experience with workflow automation tools and scripting languages used within ServiceNow is valuable.
• The ability to analyze a client's current ITSM practices, challenges, and business goals is vital for recommending the right solutions.
• Should be able to translate client needs into tailored ServiceNow configurations that optimize workflows and address their specific pain points.
• Demonstrate an understanding of how ServiceNow implementations can lead to cost savings, increased efficiency, and improved service delivery.
• The ability to define and track relevant metrics to measure the success of the implemented ServiceNow solution is essential.

Job Description

• Responsible for the configuration, administration, monitoring and daily maintenance of enterprise-wide application such as Oracle, MS-SQL, Apache HTTPd, Apache Tomcat, JBoss , Websphere Application Servers, Kubernetes, Kafka, IBM-MQ.
• Interact with Software Development and infrastructure teams to implement application solutions and troubleshoot technical issues.
• Interact with software, network and infrastructure administrators to seamlessly solve technical issues.
• Troubleshooting web, middleware and database environments.
• Identify potential and real performance bottlenecks within web environments.
• Using troubleshooting methods to differentiate between an infrastructure or environment problem.
• Constantly update documentation as necessary to reflect system setup and environment.
• To handle escalation seamlessly to avoid any gaps that may arise to meet or exceed SLA.
• To utilise ITSM process and tool support.

Requirements

• Diploma/Degree in Information Technology/Computer Science/ Computer Engineering or equivalent.
• At least 4 years of working experience in a similar role.
• Working experience in Linux and Windows system.
• Strong implementation and administrative skillsets for Linux and Windows
• Good knowledge of MS-SQL and open-source solutions such as JBoss, Docker containers and Kubernetes container orchestration
• Prior experience providing enterprise-wide on-premises systems support.
• Must be a Singaporean citizen due to G50 security clearance requirements by the client.
• Possess analytical mindset.
• Possessed initiative that would improve productivity and efficiency.

Join ACA Pacific as a Business Development Manager (BDM) - Firewall and Network Products

Are you passionate about cutting-edge network security solutions? Do you have a knack for building strong client relationships and driving sales growth? ACA Pacific is looking for a dynamic and results-oriented Business Development Manager (BDM) to join our team and lead our firewall and network product portfolio.

Key Responsibilities:

• Develop and execute strategic sales plans to achieve sales targets and expand our customer base.
• Identify and engage with potential clients, understanding their needs and providing tailored solutions.
• Maintain and grow relationships with existing clients, ensuring high levels of customer satisfaction.
• Collaborate with the technical team to stay updated on the latest product developments and industry trends.
• Conduct market research to identify new business opportunities and stay ahead of competitors.
• Prepare and deliver compelling presentations and proposals to clients.

Qualifications:

• Proven experience in business development, sales, or a related field, preferably within the IT or network security industry.
• Strong understanding of firewall and network products and their applications.
• Experience in the transport, manufacturing, or logistics verticals is highly desirable.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team, with a proactive and results-driven approach.
• Diploma in Business, IT, or a related field is preferred.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and industry-leading products.

Job Description

Project Planning and Execution:

• Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.
• Oversee project scope, timelines, and budgets, ensuring alignment with business goals.
• Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

• Act as the primary point of contact for all project stakeholders.
• Conduct regular meetings, provide status updates, and manage expectations.
• Ensure stakeholder requirements are documented and prioritized.

Risk Management:

• Identify potential risks and develop mitigation strategies.
• Monitor project progress and address any issues or roadblocks proactively.

Team Leadership:

• Guide and support the project team, ensuring clarity on roles and responsibilities.
• Foster a collaborative environment and promote effective communication.

Quality Assurance:

• Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.
• Perform regular project audits and implement improvements.

Change Management and Training:

• Manage change requests and ensure proper documentation.
• Facilitate end-user training and support adoption of ServiceNow solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.
• Proven track record of delivering ServiceNow implementations, upgrades, and enhancements
• In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.
• Well versed with ServiceNow Implementation Methodology (SIM)
• Proficiency in Agile, Scrum, or other project management methodologies.
• Familiarity with integration techniques and tools used in ServiceNow.
• · Excellent communication and interpersonal skills.
• · Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously and work under pressure
• ITIL V4 cetification preferred
• ServiceNow Certified System Administrator (CSA) preferred
• PMP, PRINCE2, or Scrum Master certification preferred

• 5+ Years experience in Functional testing with minimum 2 years in Automation Testing using Selenium with Java or any other Automation tool.
• Strong understanding of software development life cycle (SDLC) and QA methodologies.
• Proficiency in automation tools such as Selenium, TestNG, JUnit, and REST Assured.
• Experience with cloud based performance testing and related environments (such as Azure) is preferred.
• Hands on experience in any industry standard version control tool (GitHub / BitBucket etc).
• Must have experience in implementing automation solutions within an Agile development lifecycle.
• Experience working in CI/CD environments using tools like TeamCity/Jenkins

The Solution Architect role is one of the core components in all our implementations. This role encompasses aspects of Business Subject Matter Expert and Solution Architect.

Job Description

• Lead solution implementation projects;
• Own technical and business design of the end-to-end solution during implementation;
• Conduct design reviews and data quality assurance;
• Manage and communicate with external client teams during the sales process and post-sales delivers;
• Lead and participate in RFPs and provide technology solution content;
• Audit existing client’s implementation and recommend enhancement.

Requirements

• Bachelors degree in an IT related discipline
• 5+ years’ experience in IT or Customer support organizations;
• 3 years’ experience working as a technical consultant or business analyst in the delivery implementation of ServiceNow with a focus on Technology Workflows (ITSM, ITOM, ITAM);
• Relevant ServiceNow certifications with a minimum of 1 CIS certification
• Good understanding of SQL, XML, and web-based technologies;
• 1+ years’ experience in implementing and aligning business processes to the ITIL best practices;
• Fluency in English (must-have)
• Availability to travel within ASEAN.
• Articulate, effective communication skills;
• Result-driven and customer-centric;
• Able to inspire customer confidence through professional presence, self-confidence;
• Ability to multi-task and work on several accounts simultaneously;
• Demonstrated ability to influence, consult and growing of the business;
• Positive attitude when solving business and/or technical problems;
• Self-starter with the ability to assume leadership and work without direct supervision.

Responsibilities:

• Define product vision, strategy, and roadmap.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Partner with cross-functional teams to design, develop, and launch products.
• Gather and document business requirements, translating them into technical specifications.
• Work closely with development teams to ensure proper implementation.
• Monitor product performance, analyze features, and suggest improvements.
• Conduct user acceptance testing (UAT) to ensure the product meets business need
• Develop and support middle-to-back office capabilities for private/public market processes
• Develop, implement, and manage Objectives and KeyResults for the product team to ensure alignment with Project goals
• Conduct data analysis to identify patterns anddevelop models to support business processes.
• Lead Agile practices and coordinate scrum ceremonies, including sprint planning reviews.

Requirement

• Minimum 7 years of experience as Product Business Analyst main focus on Financial Products.
• Experience in complex IT projects, including System integrations and data migrations.
• High expertise in Java, Oracle SQL, and APIs
• Experience in data analysis, pattern recognition, model development.
• Experience in Product Management and Agile Methodology
• Develop and deploy advanced analytics tools, such as ROI calculators and value dashboards, to quantify and communicate value to clients.
• Utilize programming languages such as Python, R, and SQL for data analysis, modelling, and tool development.
• Strong technical acumen with the ability to design and implement advanced analytics and visualization solutions.

Position Overview
We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will possess a strong background in technology business analysis or software development, with a focus on business applications in the investment and banking industries. You will play a key role in bridging the gap between business needs and technical solutions, ensuring successful delivery of projects while fostering collaboration across teams. We are hiring from Mid to Senior Level BA.

Key Responsibilities

1. Business Analysis and Stakeholder Management: Conduct detailed business analysis functions, including gathering and documenting requirements, creating BRDs, FSDs, use cases, and visual models.
   Collaborate with senior-level stakeholders across different business units to align expectations and gain buy-in for proposed solutions.
   
2. Solution Design and Software Delivery: Design and recommend solutions based on in-depth analysis of business processes and technical requirements.
   Support software test planning and execution, ensuring alignment with business goals and technical feasibility.
   
3. Project Delivery and Agile Methodology: Work in an Agile environment, driving project delivery with a strong focus on timelines and quality.
   Contribute to sprint planning, stand-ups, and retrospective meetings to enhance Agile processes.
   
4. Technical Expertise and Collaboration: Utilize hands-on experience with ETL/ELT processes, SQL, API integrations, and database design to support business solutions.
   Work closely with software developers, UI/UX designers, and vendors to ensure adherence to financial application workflows, UI/UX standards, and software engineering best practices.
   
5. Production Support and Vendor Management: Provide production support for business applications, troubleshooting and resolving issues in a timely manner.
   Manage vendor relationships, ensuring timely delivery of project milestones and addressing technical queries.
   

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Minimally 3 to 5 years of relevant experience in technology business analysis or software development, with familiarity in business applications for investment or banking industries.
• Proficiency in SQL, API integrations, and ETL/ELT processes.
• Strong knowledge of Agile methodology, workflow design, and UI/UX principles.
• Experience in documenting business processes, BRDs, FSDs, use cases, and visual models.
• Excellent interpersonal and communication skills with the ability to manage and align expectations of senior stakeholders.
• Strong analytical, critical thinking, and problem-solving skills.

A growth mindset, team-player attitude, and confidence to work independently.

Advantageous:

• Relevant knowledge and experience in Fixed Income, FX, Futures and Options, Derivatives and OTC product, regulations and compliance.
• Experience in data management and operations in public market.
• Experience in data remodeling and migration projects.
  

Role & Responsibilities:

• Minimum 5 years of expereince as Project Coordinator.
• Provide comprehensive project administrative support, including scheduling meetings, minutes-taking and coordinating with internal and external stakeholders.
• Track project progress to ensure timely delivery of solutions while maintaining high standards of quality and client satisfaction.
• Liaise with clients and internal teams to address queries, track progress and ensure project requirements are met.
• Proven experience in business management and operations. Preferred experience within a technology function of financial services firm.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of technology areas such as infrastructure and platform services, service management.
• Proficiency in data analysis tools and software for strategic decision support.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Monitor project budgets and expenditures, ensuring timely invoicing, cost reconciliation, and budget tracking.
• Prepare and maintain project documentation, including resource utilization reports, project schedules and status updates.
• Ensure project closure procedures are followed, including archiving and maintaining documentation.
• Monitor unassigned incidents or SRs and ensure they are acknowledged as per SLAs.
• Knowledge of HTML, CSS, JavaScript, or other web technologies is a plus.
• Strong organizational and multitasking abilities.