Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Sales Promoter duties and responsibilities

Sales Promoter are responsible for negotiating sales, costs, deliveries and specifications with buyers and business executives. When their customers make a purchase, they also liaise with shipping companies to track the progress of orders. Other duties and responsibilities of Sales Promoter include:

• Acting as a point of contact between customers and companies
• Negotiating terms of sales and agreements and closing sales with customers
• Gathering market and customer information to figure out the customer needs
• Responding to customer queries and resolving their objections to get them to make a purchase
• Advising product developers on improvements to include in forthcoming product developments and discussing special promotions
• Creating proposal documents as part of the formal bidding procedure
• Inspecting inventory in stock and the quality of the product on display
• Providing customers with detailed and accurate quotations and cost calculations

Requirements:

• Excellent verbal and communication skills and the ability to speak foreign languages

• Good listening skills and attention to details

• High level of resilience and the ability to handle rejection well

• Excellent interpersonal skills and the ability to flourish in a competitive industry

• A great sense of self-motivation, ambition and determination

• Ability to achieve desired results both individually and as a part of a team

• Excellent presentation and negotiation skills

• Good self-management skills and ability to prioritise tasks effectively

Job Description:

• Able to assist in Costing
• Proficient in Autocad sanitary plumbing
• Candidate is proficient in Building Information Modeling (BIM)
• Knowledge in AUTOCAD (2D & 3D) & BIM drawing
• Plan, manage and execute design work, typically from concept through to completion and manage design changes during construction stages
• Plan all drawing request to meet the submission deadline
• On time delivery drawings, correct and accurate drawings
• Work closely with assigned PM on Autocad and Drawing Status reporting
• To attend site walk as and when required by the Engineers and Managers
• Ensure compliance with the relevant design codes and specifications

Requirements:

• Minimum 2-3 years relevant experience
• Positive working attitude, self-motivated and responsible
• Able to start work immediately
• Fresh graduates welcome to apply

Key Responsibilities

• Perform tool build, integration, testing and troubleshooting
• Ensure tool remains up for Process and other hardware qualifications.
• Work with Clean Room Facilities group to specify facilities requirements.
• Understand facilities availability and needs of the tool and work with the facilities group to manage & troubleshoot any facilities related issues.
• High level technical knowledge in at least one R&D discipline (Optic, Electronic, Motion, SEM): (1) Support R&D module owner in “Off & On Tool” Module Integration, Calibration and Qualification (2) Qualify Module performance to spec (on & off tool) (3) Support R&D Development (C&F) activities
• Qualification of non-system components (isolated from application)
• Define & execute Qualification plans; Define, execute and qualify calibration procedures (off and on tool).
• Performs all standard service activities through Tier I. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to customer tool issues by communicating with other engineers and participating in escalation conference calls.
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.
• Assists in planning, communicating, and coordinating support plans with customer management.
• Manage external customers and support tool issues at customer site
• Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

• Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch)
• Relevant education qualification in Engineering
• Ability to work with deadlines and with all levels of internal and external stakeholders including customers
• Ability to work in cleanroom work environment

Work Location

• Science Park II

1. JOB SUMMARY

The SAAC Engineer handles security operations, oversees officers, ensures systems, and supports compliance under EHSS leadership.

1. KEY RESPONSIBILITIES

Security Operations:

- Develop and implement security protocols to ensure the safety of personnel, assets, and property.
- Oversee and coordinate the deployment and performance of security officers provided by external security agencies.
- Monitor and address security incidents, ensuring timely and effective resolution.
- Conduct risk assessments, threat & vulnerability assessments, gap analysis, and site audits to evaluate and improve security measures.
- Draft, implement, and enforce Standard Operating Procedures (SOPs) for security operations.

Security Infrastructure and Systems:

- Design, install, and maintain physical security systems, including CCTV, access control, and alarm systems.
- Identify and rectify deficiencies in existing security infrastructure to maintain functionality and compliance.
- Plan and execute upgrades or modifications to security systems and infrastructure.
- Evaluate advancements in physical security technology and recommend improvements.

Documentation and Compliance:

- Prepare and maintain all security-related documentation, such as incident reports, risk assessments, and compliance records.
- Ensure that all security operations and infrastructure comply with local laws, regulations, and corporate policies.
- Provide detailed reports and updates to the Head of EHSS regarding security operations and incidents.
- Maintain accurate records of inspections, maintenance activities, and system updates.

RBA and SAAC Responsibilities:

- Ensure compliance with anti-corruption policies and RBA Code of Conduct requirements within security operations and the broader supply chain.
- Manage documentation and preparation for RBA audits, including supplier contracts, training records, incident reports, and corrective action plans.
- Conduct risk assessments and implement corrective actions to address non-compliance findings.
- Support anti-corruption training and awareness programs for internal teams, suppliers, and vendors.
- Monitor and report progress on RBA-related compliance activities to the Head of EHSS.

Stakeholder Coordination:

- Work closely with internal stakeholders to address security concerns and implement solutions.
- Liaise with external security agencies, suppliers, and vendors to ensure their compliance with security and anti-corruption requirements.
- Serve as the point of contact for regulatory authorities and auditors during compliance inspections and RBA audits.

1. MINIMUM ACADEMIC REQUIREMENT

- Bachelor’s degree or Diploma in Security Management, Engineering, EHS, or a related field (or equivalent experience).

- Minimally graded as SS by PLRD
- Significant experience in physical security operations, infrastructure management, and stakeholder coordination.
- Expertise in physical security systems, such as CCTV, access control, and intrusion detection systems.
- A background in Environmental, Health, and Safety (EHS) is strongly preferred.
- Proficiency in preparing and managing security documentation, including compliance reports.
- Familiarity with RBA standards, corporate security, and anti-corruption practices.
- Certifications in relevant security or EHS fields (e.g., CPP, PSP, NEBOSH, WSQ Advanced Certificate in WSH) are an advantage.

- Fresh graduates are encouraged to apply

The Delivery Lead role with AI&A team will be instrumental in leading and maintaining strong customer relationships across all Data deliverables, while enhancing our delivery governance to ensure customer satisfaction.

Key Responsibilities

• Serves as a senior liaison for delivery into government and banking services across Singapore, responsible for ensuring quality of delivery
• Working closely with the EPL/EDL/PDLs to improve delivery governance and operational metrics.
• Establishes and builds relationships with appropriate peers at Client side. Manage delivery expectations to exhibit exceptional experience to clients.
• Drives account penetration through Cognizant's services, capabilities, solutions, accelerator through continuation and extension of existing programs.
• Involving the right stakeholders from Cognizant to make sure that the engagement objectives are met.
• Service Improvement initiatives through automation of certain redundant tasks
• Supervising a team responsible for planning and implementation
• Working with the clients (Vice Presidents and CIOs) and meeting their objectives through the course of the engagement

Required Qualifications

• 9 years’ experience in handling large delivery engagements preferably across Banking and Financial Services.
• Excellent presentation and written communications skills
• Strong analytical and negotiation skills
• Ability to work independently to manage the whole program and respective stakeholders and projects.
• Ability to take ownership for key projects’ timelines, deliverables, budget and metrics.
• Project/strategic planning and business background with understanding of assigned areas of responsibility.
• Extensive experience with global delivery model
• Excellent client management, relationship building and escalation management skills.
• Grooming engagement leads / project managers.

Preferred Qualifications

• Bachelor’s Degree
• Strong exposure to SDLC and Agile/DevOps methodologies
• Customer facing experience with strong hands-on background in Data
• Extensive hands-on experience in handling large organization wide applications transformational programs preferred.
• Prior experience in handling RFP response
• Understanding of CMMi processes and best practices

Job description can include a variety of tasks, such as:

• Communication: Answering and redirecting phone calls, taking messages, and liaising with suppliers, contractors, and other departments
• Scheduling: Managing diaries, scheduling meetings, and booking rooms
• Travel and accommodation: Arranging travel and accommodation
• Office supplies: Ordering office supplies and consumables for office equipment
• Information management: Preparing, organizing, and storing information in paper and digital form
• Correspondence: Typing up letters and reports, and preparing correspondence
• File management: Filing electronic and paper copies
• Data entry: Updating computer records using a database
• Meeting minutes: Taking minutes at meetings
• Project management: Tracking deadlines and facilitating communication
• Accounting: Handling expense reporting, invoicing, and basic accounting tasks

Job requirement:

• Able to work well with others
• Able to work on your own.
• Sensitivity and understanding.
• Flexible and open to change.
• Excellent verbal communication skills.
• Customer service skills.
• Able to use a computer and the main software packages competently.
• Lauguage: English and Mandarin
• Be thorough and attentive to details

• Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.
• Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.
• Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.
• Implement and manage the Service Desk to handle service requests and incidents.
• Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer. • Track service providers SLAs.
• Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.

Job Requirements
• Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience.
• More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.
• Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.
• Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.
• Relevant certifications in Workplace Technology and Networking preferred but not mandatory.
• Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
• Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
• Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

Job Responsibilities:

• Novel BCD platform device development.
• TCAD device simulation and deck calibration.
• Device test key design, layout, analysis.
• Device bench testing (DC/HV/reliability) and characterization.
• Device tuning, on time delivery, pass reliability qualification.

Required Capabilities:

• Solid semiconductor device physics and analysis skill, strong knowledge on bipolar and power devices.
• Experienced in BCD device development/ characterization is preferred.
• Hands on TCAD simulation/ calibration, layout skill, power device bench test is preferred.
• Good communication and team work skill.
• Self-motived and avid learner.

Qualifications:

• Preferred Master's or Ph.D. degree in Physics or Electrical Engineering.
• Relevant working experience in BCD development is preferred.
• Proficient in both oral and written English.

Job Responsibilities
• Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.
• Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.
• Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.
• Implement and manage the Service Desk to handle service requests and incidents.
• Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer. • Track service providers SLAs.
• Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.

Job Requirements
• Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience.
• More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.
• Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.
• Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.
• Relevant certifications in Workplace Technology and Networking preferred but not mandatory.
• Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.
• Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
• Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS, videoconferencing, Microsoft M365
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work immediately (no more than 1 week's notice period)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Network Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Engineer to provide operational support for network infrastructure.

Responsibilities:

- Monitor Network Master Control Room and provide reporting and communication of change activity, including incidents that may be related to change.

- Switching & Routing (underlay and overlay).

- Identify service impact, interpret monitors, dashboards, traffic captures, and logs.

- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting.

Requirements:

- Technical knowledge in Internet protocols and networks

- Understanding on Network Automation and processes

Additional Information:

- Location: HarbourFront

- Working hours: 12-hour shift, Alternate week Wednesday off. Shift 1 - Sunday to Wednesday, Shift 2 - Wednesday to Saturday

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as 24803460 VP - FX Risk - Technology Lead Business Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

This is an IT Lead Business Analyst for FX Risk technology; you will be a part of the FX Risk application team. The team is responsible for the strategic development of the RACr application, Citi’s core platform for real-time derivatives pricing, risk management, and data analytics.

FX Risk Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and clear way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Key Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with business clients to determine system functional specifications and partner with multiple teams and other units to meet organizational objectives.
• Ownership for assigned projects, managing, coordination of execution plans, from the inception till production stage. Develop & curate detailed technology work plans, schedules, estimates, assess and report upon risks and status.
• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards.
• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high impact projects.
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment.
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decision.
• Distil complex information and present in concise terms to inform decision making and to enable direction & issue resolution.
• Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Experience and Qualification:

• 8+ years of relevant experience working in financial industry.
• Knowledge of FX and/or Rates or other Derivatives products.
• Understanding Trade Capture and Risk management is highly desirable.
• A proven track record of business analysis experience.
• A proven ability of using complex analytical, interpretive, and problem-solving techniques.
• Project management skills, SDLC, Familiarity with Agile, Scrum and Waterfall methodology.
• Demonstrated leadership skills and proven interpersonal skills, partnership, and influence across organizational lines.
• Consistently demonstrate clear and concise written and verbal communication.
• Flexibility to collaborate with a global team, across geographies and time zones.
• Data analysis with intermediate/advanced Python, SQL, Microsoft Office Suite skills.
• Computer Science, Engineering or Technical background is an advantage

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

The Commercial and Investment Banking (CIB) Technology, Rates Production Management team consists of technical & initiative-taking professionals who passionately care about the stability of applications and provide with out of the box solutions for their betterment. The team manages the strategic initiatives across all the Commercial and Investment Banking (CIB) Rates applications for synthetic monitoring, DevOps, cloud adoptability, cyber-security, automation, capacity management, resiliency, hygiene and more.

As a Technology Support III within the Rates Production Management team of Commercial and Investment Banking (CIB) Technology, you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your duties will encompass troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production service across all internally and externally developed systems. Moreover, you will play a crucial role in promoting a culture of continuous improvement to guarantee a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Work in daily shift starting 7am SGT and occasionally participate in weekend activities like resiliency tests

• Assist with the installation, configuration, and maintenance of front office systems and applications including onboarding new users and providing initial training for applications

• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners

• Document technical procedures, best practices, and solutions for future reference, focusing on front office applications

• Function as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation

• Help monitor and improve monitoring of the application suite and proactively fix potential issues

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience

• Formal training or certification on technical support concepts and 3+ years applied experience troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Ability to understand incredibly demanding nature of the trade floor, or eagerness to experience it

• Excellent critical thinking skills and the ability to troubleshoot complex technical issues

• Strong communication and people skills, with the ability to explain technical concepts to non-technical users

• Ability to work independently and as part of a team in a challenging environment

• Strong organizational skills and diligence

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python preferred)

• Working understanding of public cloud (AWS preferred)

• Experience supporting Front office users within the financial services or investment banking industry (Fixed Income product knowledge preferred)

• Working understanding of eTrading flows (Dealer2Dealer, Dealer2Client)

• Experience with SQL queries, Geneos, Splunk, Datadog, Grafana

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c3890ec8c962978e8cdd5c7b22542f22

Who we are

We’re a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at hack.gov.sg.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost
• RedeemSG - Create, send, and track redemptions of digital vouchers easily
• PaySG - Enable digital paymets for government services, initially used for payments for Covid-19 swab test and stay-home-notices for incoming travellers

What does a Senior Product Manager do?

As a Senior Product Manager, you will:

• be a tech entrepreneur for public good; identify areas where tech could have a huge impact, build prototypes to find product-market fit, and get the right stakeholders on board
• leverage your stakeholders and team mates' knowledge of user needs, technical possibilities, and design goals to deliver strong products
• dream big, develop far-reaching visions for your product space, and relentlessly execute until you get there
• work on meaningful projects that solve important problems in society (e.g., transportation, education, healthcare); the public sector is full of opportunities where even the simplest software can have a big impact on people’s lives

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

1. ResponsibilitiesCooperate with LAM FSE to install LAM tools on Micron site
2. Required tool installation or semiconductor related experience (need have LAM ans TSMC tool installation experience)
3. Required overseas travel (travel location: Taiwan, Japan, South Korea)
4. Need to work shifts and overtime. Shift allowance and overtime pay will be paid separately.

Job Descriptions:

• Perform various office tasks, including filing, document preparation, and maintaining office supplies.
• Schedule and coordinate meetings and appointments as required.
• Handle general inquiries, calls, emails, and other communications for the office.
• Support the recruitment and staffing functions.
• Review and verify invoices for accuracy and coordinate with relevant departments to obtain approvals for payment
• Book travel arrangements, such as air tickets, hotels, and transportation.
• Organize regular staff activities and company events, e.g., staff treats and meeting refreshments.
• Attend to tenants' feedback and inquiries promptly.
• Assist with all administrative work and daily operations of the HR/Admin department.
• Provide basic information about services and direct inquiries to the appropriate team members when necessary.
• Coordinate with the customer support team to schedule and confirm technician appointments.
• Provide administrative support in planning, organizing, and executing external events.
• Provide administrative support in liaising with local and overseas vendors and internal stakeholders for procurement purposes.
• Perform other ad hoc duties as requested by the supervisor.

Job Requirements:

• Minimum Diploma in Business Administration/HR or other discipline
• Possess a positive work attitude with hands-on experience
• Pleasant personality with good communication and interpersonal skills to interact well with employees of different levels.
• Ability to multi-task and work in a fast-paced environment.
• Graduates are welcome to apply as training will be provided.

Keying in of Invoices and payment

• Filing and normal office works
• 1 years of working experience in the similar field
• Fresh Graduate will be considered
• GCE N level or equivalent
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Able to work under pressure in a fast-paced environment
• Possess good interpersonal and communication skills

Job Responsabilites:

• Build and maintain advanced endpoint sensors on diverse operating systems including Windows and Linux
• Develop platforms and automation to deploy and manage endpoint sensors
• Develop backend data processing pipelines to process and analyse streaming data
• Build customer-facing web applications and API gateways to support the platforms’ use cases
• Propose innovative solutions to address cyber security use cases
• Design project roadmaps and perform project planning to achieve business outcomes
• Design and develop sensor deployment architecture in customers’ environments
• Configure and manage sensor environments, including operating systems, applications and network topology
• Participate in code and architecture reviews for developmental efforts
• Write complete technical documentation

Job Requirements:

• At least 3 years of experience as a Software Engineer or Cyber Security Engineer
• Hands-on experience in low-level systems programming
• Hands-on experience in C, C++ or Rust
• Hands-on experience in API or backend development
• Hands-on experience in frontend web development frameworks such as React or Next.js
• Demonstrated capacity to learn independently with minimal guidance on new technologies

Preferred Skills and Qualities:

• Cyber Security knowledge or experience
• Experience with low-level systems programming or kernel programming
• Experience with the Python programming language
• Experience with data engineering
• Experience with Assembly language
• Experience with firmware development
• Understanding of computer networking

As the Operations Director, you will oversee all facets of the restaurant's operations, ensuring that it maintains high standards of quality, customer satisfaction, and efficiency. This role demands an individual with in-depth knowledge of Sichuan cuisine, hospitality, and business management. You will be responsible for strategizing, planning, and executing business plans to achieve revenue targets while ensuring an exceptional dining experience. In additional to managing operations, the successful candidate must have a vested interest in the restaurants growth and success. This role requires an investment in the business and includes a shareholder position, creating an opportunity for you to play a key role in shaping the future of the restaurant as a co-owner.

1. Operations Management:

- Lead day-to-day operations, including food quality control, customer service, and inventory management.

- Establish and monitor performance metrics to ensure optimal service standards and operational efficiency.

- Implement and oversee health, safety, and hygiene regulations in accordance with Singaporean standards.

2. Team Leadership & Development:

- Recruit, train, and manage restaurant staff, including kitchen and front-of-house teams.

- Foster a positive work culture, encouraging high morale and teamwork.

- Conduct performance evaluations and manage staff schedules to ensure adequate staffing.

3. Financial Oversight:

- Develop budgets and financial plans to achieve profitability goals.

- Monitor expenses, including food costs, labor, and overheads, to control costs without compromising quality.

- Analyze financial data and adjust strategies as needed to meet financial objectives.

4. Customer Experience & Service Excellence:

- Uphold standards in customer service, ensuring a memorable dining experience for all patrons.

- Respond to customer feedback and resolve issues in a timely and professional manner.

- Design and implement promotional campaigns, seasonal menus, and events to attract new customers.

5. Vendor & Supplier Relations:

- Maintain strong relationships with suppliers to ensure consistent quality and timely supply of ingredients, particularly authentic Sichuan ingredients.

- Negotiate contracts and manage purchasing activities to reduce costs while maintaining quality.

6. Marketing & Branding:

- Collaborate with marketing teams to promote the restaurant and strengthen brand presence.

- Identify growth opportunities and expand the restaurant’s customer base.

7. Strategic Planning:

- Develop long-term business strategies in alignment with the restaurant's vision and market trends.

- Explore expansion opportunities, such as opening additional outlets or developing new service offerings.

Requirements

Experience:

- Proven experience (5+ years) in an operational leadership role, preferably in the F&B sector, with an emphasis on Sichuan or Chinese cuisine.

- Track record of managing a high-end dining establishment in Singapore or a similar multicultural environment.

2. Skills:

- Strong leadership, interpersonal, and communication skills.

- Deep understanding of Sichuan cuisine, including ingredient sourcing and culinary techniques.

- Exceptional financial acumen with experience in budgeting, cost control, and financial analysis.

- Customer-focused mindset with a commitment to service excellence.